2025 KIA Sorento Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/01/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Beginning at approximately 750 miles on a brand-new 2025 Kia Sorento Hybrid EX, the vehicle experienced a flashing Check Engine Light accompanied by severe shaking while driving, rough idling, loss of power, and loud engine/exhaust noise. The vehicle became difficult and unsafe to operate due to the vibration and reduced drivability. These symptoms appeared suddenly on November 22, less than three weeks after purchase. The vehicle was taken to the dealership on November 24. Their technician retrieved diagnostic codes P0300 (Random Misfire) and P0304 (Cylinder #4 Misfire) and identified a failed ignition coil on Cylinder #4. The coil was replaced, and the dealership reported the issue resolved. However, less than 24 hours later, with the vehicle still under 800 miles, the exact same symptoms reoccurred: heavy shaking while driving, vibration while idling, loss of power, and unstable engine operation. This indicates the underlying issue may be more serious than a single coil failure. The problem has been reproduced and confirmed by the dealership, and the vehicle is currently back in their possession for further inspection. A loaner vehicle was issued because the vehicle was not safe to drive. The sudden shaking, engine misfire, and loss of power created a significant safety risk, especially if this failure were to occur at highway speeds or while turning across traffic. Given the extremely low mileage and recurrence immediately after repair, this may indicate a broader defect affecting engine performance or ignition components in this model. The vehicle remains available for inspection by NHTSA, the manufacturer, or investigators.

• 11/07/2025· ELECTRICAL SYSTEM,ENGINE

  Safety Concern – 2025 Kia Sorento Prestige Hybrid (VIN [XXX] ) Around October 13, 2025, my leased 2025 Kia Sorento Prestige Hybrid experienced a sudden and severe loss of power while I was driving on the highway. The vehicle was towed to the dealership, where the High Power Control Unit (HPCU), part number 36601-3DPG3, was replaced. No clear explanation of the root cause was provided. Less than a month later, on November 6, the same failure occurred again—this time in heavy highway traffic—creating a serious safety risk and increasing the chance of a collision. The vehicle is primarily driven by my wife, who regularly uses highways to transport our son. The recurring and unpredictable nature of this issue has made us feel unsafe and anxious. We are deeply concerned that another failure could lead to a serious accident or fatality. We respectfully request that the National Highway Traffic Safety Administration (NHTSA) investigate this matter as a potential safety defect. Without a clear understanding of the cause, we are documenting these incidents to encourage action. It is critical that Kia resolves this issue to protect families and maintain trust in its brand. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/02/2026· ELECTRICAL SYSTEM,VISIBILITY/WIPER

  The central ccNC infotainment display screen on my 2025 Kia Sorento Hybrid intermittently and now permanently failed (blank/black screen). This total display blackout completely disables the backup camera system (FMVSS 111 non-compliance) and critical vehicle setting controls. The issue first began while under the 36,000-mile factory warranty (documented at 12,000-14,000 miles). Despite providing timestamped video proof and taking the vehicle to the dealership for diagnosis (Case #26311712), Kia America has delayed and refused to authorize a goodwill repair/replacement. This issue mirrors official NHTSA safety recall SC361 / 26V046 for 2025 Sorento display defects.

• 08/30/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  My 2025 Kia Sorento Hybrid SX-Prestige has repeated issues with the engine and drive train. On December 30th, 2025 it was diagnosed with a blocked breather hose sensor, causing the check engine light to come on. On July 1, 2026, the car rapidly decelerated while driving on the highway (limp mode), creating an unsafe condition, with an alert to charge the battery. The car also seemed to struggle getting up to speed, and shifted gears less smoothly, and at higher engine RPMs than it had previously. The deceleration behavior was confirmed by the Kia Technician. On July 21st, 2026, the car again rapidly decelerated while driving on the highway (limp mode), creating another unsafe condition, but no alert to charge the battery was received. This time the fuel rail pressure sensor was replaced. The car is now sitting in my driveway, completely dead. I drove it 2 days ago, and nothing appeared amiss. Yesterday morning, the doors would not unlock using either key fob, so I used the physical key to enter the car. It would not start. My husband measured the voltage from the battery terminal (inside the fuse box under the hood) to the bolt on the wheel strut at ~3 Volts. No settings were changed in the car and I verified the headlights remain in "Auto" mode. As it is Sunday, I will contact the Kia dealer tomorrow for directions. Due to the repetitive nature of issues with this car, I would like help from the NHTSA to ensure this is promptly and permanently fixed.

• 08/22/2025· LANE DEPARTURE

  Myself and many other 2025 Kia Sorrento hybrid owners have complaints of the lane keep assist system, causing the vehicle to wobble back-and-forth within the lane. Causing dizziness to drivers. Sometimes wobbling so much that it could cause an accident. Here is the link to the Reddit forum where other owners have complained of the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/19/2025· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Dad, driving back with Daughter, noticed a brief and unusual delay between shifts, but was able to make it home fine. A few minutes later, Mom left for picking up Son after school. On the way there, she noticed sluggish acceleration, louder engine sounds/effort on acceleration and mild slopes, and there was a lag in acceleration response. After powering off the vehicle and sit in idle to recharge battery, restarted trip home and was unable to get acceleration response up the hills, doing only 20 MPH. Engine was struggling and not getting any acceleration response. No check engine lights were generated as usual. Dad called Service Manager at Kia Temecula and he said to call Kia Roadside Assistance to come tow the car to them. He also said that likely we'll be out of pocket to do any car rentals until they have a car to loan to us.

• 08/17/2026· ENGINE

  This report concerns a repeating loss of power in the 2025 Kia Sorrento-Hybrid that forces the engine into "limp-mode". This issue has occurred when traveling at speeds exceeding 55mph on highway as well as when accelerating to merge into traffic. The vehicle does not flash any warning lights on the dashboard and shuts down in the middle of traffic which presents a serious safety issue for oncoming traffic as the vehicle must coast to the side of the road. This has occurred multiple times and twice I have had the vehicle towed to the dealership. Initially a fuel pressure sensor was replaced and the second time the dealership indicated they could not find any relatable cause. Since that time there have been two additional occurances that I have had. I believe the issues are related to either a fuel pressure sensor or a sudden loss of power within the EV system that causes the vehicle to protect itself by enetering into the limp-mode. I have discovered a short term resolution is to disconnect the 12-V battery and let the car sit for 30 minutes to clear the system codes, but sitting on a busy roadway and the loss of power at speed is a serious safety issue. I have spoken to other owners who have experienced similar issues so this appears to be a wider spread issue.

• 08/15/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Driving on highway car would suddenly lose power.it has happened 7 times. 4 times the car told you to get off road pull to sideband leave engine running to have battery recharge.after doing this sometimes it would allow you to continue.not always sometimes would continue to have no power. car has been to 2 dealerships nothing resolved yet. they tell me to wait.

• 08/09/2026· UNKNOWN OR OTHER

  My rear windshield exploded out when back door was closed

• 08/04/2025· POWER TRAIN,ENGINE

  While driving my 2025 Kia Sorento SX Hybrid on a normal hot day, I experienced a sudden and dangerous loss of power. I had briefly exited the freeway to pick up my children and left the vehicle running. After re-entering the freeway, the car failed to accelerate despite pressing the gas pedal to the floor. It felt stuck in first gear, with the engine revving but no response. The hybrid battery showed nearly empty, and the car would not switch properly between electric and gas modes. A warning appeared instructing me to “park the car and leave the engine on to charge the battery,” which I did. After idling for several minutes, I slowly drove—with hazards on and speed under 25 mph—to the nearest Kia dealer 1.5 miles away. This incident could have been catastrophic if it occurred while merging into traffic. The dealer has been unable to replicate the issue and is offering no fix. This was a sudden hybrid system failure with no warning lights or prior symptoms. It severely affected drivability and put my family at risk. After researching, I found that multiple other owners of 2025 Kia Sorento Hybrids have reported similar power loss incidents since May 2025, especially during warm weather. This is a serious safety issue. A car that unexpectedly loses propulsion—especially while merging or accelerating—can cause a major crash. I urge NHTSA to investigate this defect in the hybrid system and issue guidance or a recall before someone is injured or killed.

• 07/30/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving 60 MPH, the vehicle lost motive power. The message "Check Fluids. Fluids Are Low" was displayed. The contact stated that the vehicle was able to restart but failed to respond upon depressing the accelerator pedal. The vehicle was towed to a dealer, where it was diagnosed that an inverter coolant component had sustained a hole from a pebble or a bug, causing the coolant leak. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 2,000.

• 07/18/2025· AIR BAGSCrash

  Upon collision with another vehicle, there was no deployment of any airbags. The vehicle is available for inspection. I was in a head on collision and due to the severity and deployment of the other vehicles airbags, I believe that mine should have as well. The vehicle is currently in the process of being inspected by insurance. A police report was filed for the incident. There was no prior indication of this malfunction.

• 07/17/2026· POWER TRAIN,ENGINE

  The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost automotive power and failed to exceed 30 MPH. The contact pulled over to the side of the road to avoid other vehicles. No warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 16,386.

• 07/17/2025· POWER TRAIN

  When accelerating, like when turning from a driveway onto a main road, or from a stop on an incline, there is a significant delay in acceleration, as if the transmission is not moving to a higher gear, or like a turbo lag. This vehicle does not have a turbo but the effect seems similar. This could potentially cause an accident when the driver expects the car to behave as it normally would on a flat straight surface.

• 07/09/2026· ENGINE

  The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving at approximately 55 MPH, the vehicle suddenly decelerated and failed to exceed 35 MPH before stalling and losing power. Emergency services were contacted and assisted with pushing the vehicle to the side of the road. The vehicle was towed to a dealer, who held the vehicle for two days but had not diagnosed the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.

• 07/07/2026· ELECTRICAL SYSTEM

  Wireless cell phone charging pad causes phone to overheat. I have tried other vehicles (Ford Explorer) and this had no detrimental effect on cell phone. As well as heating the cell phone (Apple iPhone 16) it also doesn’t charge the phone. I have also tried other cell phones (Apple iPhone 16 and 14) and same issues were presented. The safety issue is the inability to charge the cell phone reliably as well as the very hot condition caused to the cell phone. I purchased this vehicle new in July 2025 and I realized the issue almost immediately. I did let my Kia service department know of this and was told at the time that this is very common and that a recall (repair) would likely be available soon. To be best of my knowledge this hasn’t happened. The only reason I am bringing it up now is that my son in law (the Ford Explorer) mentioned that he utilizes his with no problem. Thank you

• 07/07/2025· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  On June 5, 2025, I was driving my 2025 Kia Sorento. I proceeded to get onto the highway from an on ramp. At that moment, the engine stalled. The car would not accelerate. I could not go faster than 20-25 mph. This was a huge safety risk to me, to my passengers, and to others on the highway. Eventually I exited the highway and drove home very slowly, since the car would not accelerate beyond 20-25 mph. I was pressing the gas pedal as far down as it would go. I even tried turning off the car and restarting it. The check engine light was on. The car was towed to a Kia dealer. The Kia mechanics noted that the fault log in the car's computer system noted that the stalling/failure to accelerate event did occur, but that they were unable to reproduce it, even after several attempts driving it around in various conditions. The Kia mechanics told me there was nothing they could do or fix, since they were unable to reproduce the stalling event. Then just yesterday, on July 6, 2025, the Sorento stalled again while it was being driven on the highway. I am having it towed tomorrow to the same Kia dealership to have the same mechanics look at it again. At this point, this is an extreme safety issue for anyone driving the car, in the car while it is being driven, or on the highway when the car is on the highway. Imagine if the car stalls again and another car behind us traveling at a high speed slams into us. We could potentially suffer mortal or grave physical injury.

• 07/04/2026· FUEL/PROPULSION SYSTEM

  I purchased a 2025 Kia Sorento Hybrid from Dulles Kia. Since I've owned it, I've had the same problem three times — my car randomly goes into limp mode while I'm driving. It doesn't matter what speed I'm going. The car just starts slowing down on its own, won't let me accelerate, and the RPMs start surging up and down. It's terrifying. The first time it happened, it was towed to Fayetteville Kia. They couldn't even recreate the problem. They redownloaded some software and sent me on my way. The second time it happened, it was taken to Herson's Kia in Rockville. This time they were able to recreate it. They told me it was the fuel pump and replaced it under warranty. Now it's happened again — this time while I was on vacation in Ocean City, Maryland. I was stranded with my two dogs, one of which is my service animal. I had to arrange a tow and find a last-minute hotel out of pocket. The car is currently at Pohanka Kia in Salisbury. They first told me it was a fuel injector, then changed their diagnosis to a valve seal issue — and apparently it's a known issue with this type of vehicle. It has now been sitting at the dealership for over a week. This is the third time the same problem has occurred. It has ruined multiple vacations and left me stranded, stressed, and without my car for extended periods. I just want a car that works.

• 06/25/2026· UNKNOWN OR OTHER

  Warning lights on while driving. The emergency triangle, collison warning, break warning, both turn signals, and departure warning lights were illuminated. We were concerned of causing damage to the vehicle and pulled over. Dealer knows of issues in CA and AZ with other Sorentos. Dealer said it is due to camera overheating; the camera housing is metal and therefore causes this issue. No known fix and we are apprehesive to drive it. KIA customer care had no information and only said to go to dealer when lights are on so a code can be pulled. I believe the housings need to be replaced if that is the case and if there is a true issue with the vehicle I cannot distignuish between "camera" or mechanical when lights come on.

• 06/25/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  For an unknown reason when driving on the highway in heavy traffic the engine started to shake violently causing us to immediately pull over and when we opened the hood the engine was shaking violently. This was a dangerous situation because during this time the engine was not very responsive to input. No warning lights came on at all.

• 06/23/2025· POWER TRAIN,ENGINE

  I pulled out of my subdivision and immediately received an error check engine light warning and initially didn't think much of it. As I pressed the accelerator I noticed there was no engine power at all just electric (this is a Sorento Hybrid SX Prestige) so I immediately pulled over and turned the car off for two minutes. Upon turning it back on the engine did rengage so i decided to proceed. About a mile further the same check engine error occurred with the engine not responsive at all and only electric power available so I made a u-turn and proceed back to my house. Prior to arriving at my house another warning error appeared warning me the electric battery was dangerously low and to stop the vehicle immediately. I believe the error was a Hybrid system error with code P112000. Once again I turned the vehicle off and waited 2 minutes with the engine reengaging. I had the car towed to the dealer where it sat for 3 weeks. Their response was they couldn't reproduce the error so had no idea how to proceed to fix the issue. That is unacceptable to me since Kia programmed the car in the first place they should be very aware. I have had two cases open with Kia where they are refusing a solution and my request to buy back the vehicle. I have had another case with KBB Auto and they likewise refer to the WI state lemon law. I have clearly communicted to them that I don't feel safe driving this vehicle any longer and they need to take action for all consumers but that is falling flat. My safety and that of others is being put at major risk here as if this error occurs in situations such as pulling into heavy free flowing traffic or on a busy freeway where the engine doesn't engage many lives are at risk. There was no attempt to fix the vehicle at all. Just reset the error and told me to come get it. Let me make it clear here...the vehicle is working but hidden somewhere in the software is a major programming glitch. Please help!

• 06/17/2026· FUEL/PROPULSION SYSTEM

  My 2025 Kia Sorento Hybrid, with approximately 20,000 miles, has experienced a sudden loss of power and entered a limp-mode condition twice within two days. During both incidents, the vehicle would not accelerate normally and was unable to maintain expected traffic speed, creating a significant safety hazard. No warning lights, warning messages, or check-engine light appeared before or during either event. After the incidents, no OBD-II diagnostic trouble codes were present. Stopping and starting the vehicle restored normal operation temporarily, but the problem reoccurred. The sudden and unexplained loss of propulsion without any warning or stored fault codes increases the risk of a crash, particularly when merging, passing, or driving in traffic.

• 06/15/2026· ENGINE,FUEL/PROPULSION SYSTEM

  Around XXX the car was suddenly unable to accelerate properly. When pushing the accelerator, the engine would rev only after a long lag, would rev significantly higher than normal without shifting, and the acceleration response was dramatically less than usual. It felt as if the engine simply had no power, or at times almost as if something were resisting the engine. It made it nearly impossible to accelerate past roughly 40mph and the response in acceleration from the pedal was very unpredictable. A mechanic was able to replicate the issue and it was initially attributed to the high pressure fuel pump. Roughly a week after the pump was replaced in early August 2024, the issue occurred again and was again replicated by the dealer and attributed to the fuel sensor, which was replaced. The issue then re-occurred on June 14, 2026. The car is currently in the shop awaiting diagnosis and repair. At no point during any of these instances did any warning appear on the dashboard or anywhere else in the car. The parts are not available for inspection, it is unclear to me who from Kia or any other organization has examined them beyond the dealership (Kia of Riverdale in Riverdale, NJ). The safety of the car’s occupants and potentially other motorists was put at risk by acceleration performing radically differently than would be anticipated from a properly functioning car. The issue was noted several times, including while pulling out of a parking lot onto a busy road and while attempting to keep up with traffic on a busy divided highway.

• 06/10/2025· UNKNOWN OR OTHER

  Battery does not stay charged. I purchased the vehicle on 24AUG24. On 08FEB25, I began having trouble with the 12V battery. The battery died and Kia Roadside was called to jumpstart. The local Kia dealership replaced the 12V and tested the system. Everything checked out ok. I picked up the car on 10FEB25. On 03MAR25, I called Kia Roadside to jumpstart the dead 12V battery, again, and took the vehicle back to the same local Kia dealership. The dealer has been unable to correct the problem even with the help of Kia Corp.

• 06/03/2025· FUEL/PROPULSION SYSTEM

  There have been 2 incidents. First, I was going down a steep incline and used my paddles to down shift and up shift. When I entered the flat area the car lost power 25mph to 38 mph. I was unable to go any faster. This continued until I shut off car. Then it went back to normal. A few days later driving on flat streets it lost power again in the same way. I returned home shut off car and it started up as usual again. I took it to dealer and it has been with them 4 days. They were unaware of any other complaints and cannot locate the problem. I have to take grandkids to school and activities a few times a week. This is very dangerous especially on the freeway. Found similar problems on Internet.

• 05/26/2026· UNKNOWN OR OTHER

  Car will suddenly go into limp mode while driving. Took to dealership and couldn' t find anything wrong. One week later did the same thing. Took back to dealership and haven't heard anything from them yet. It will just go limp and cars coming behind you could crash into you.

• 05/06/2026· UNKNOWN OR OTHER

  In February, on my car that I had had for six months with less than 3500 miles on it, I was driving and got a “driver assist warning“ on my car and I no longer have the ability to apply gas to the car. Thankfully, I was able to pull over safely. I restarted the car and everything was fine. I called the dealership and they said it is probably a bad sensor and I made an appointment to bring in my card that Friday. They said that this was due to probably a dirty sensor due to it being snowing out. The next day I took my car to a car wash to clean it to make sure that there was nothing messing with the sensor. As soon as I exited the car wash, I got the same quote, driver, warning, assist quote, warning on my dashboard and lost the ability to gas my car. I immediately took my car to the dealer where it stayed for 18 days. They said that they replaced the sensor which was causing the issue. I had my car back for a total of 10 days when the same thing happened to me. This time I was driving on a 55 mph road. Luckily, again I was able to pull over safely. I took my car straight to the dealer where they had it for 28 days. They got the corporate Kia mechanics involved. They tried a bunch of things to fix my car, and eventually said that the sensor malfunctioning was due to the oil being too high. This is on a car now with less than 38,000 miles which has never had service on it. My car has been in the shop for a total of 46 days of the last two months. The sensor just going out abruptly can cause a major accident. Since I have had this problem, I have heard of at least two other cars doing the exact same thing.

• 03/17/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  1/24/26 -- While driving 25-30mph (2 miles from start of trip) car produced “Engine Management System error” and within a minute or so “Check Hybrid System. Stop Safely” warning and went into electric only mode, limp mode. Turning off the car and turning back on temporarily enabled the gas engine to run. Dealer reviewed fault codes and stated vehicle was now running correctly. 800 miles and less than 30days later the same problem occurred again. 2/17 – While driving 30mph (1mile from start of trip) the car produced a “Engine Management System error”. At this point I was approaching a traffic light and stopped at the red light. Decided to return home and attempted to turn right on red at the light. When I hit the gas to turn, the gas engine did not engage, the car limped forward a few feet in electric mode, and the car started beeping with the “Check Hybrid System. Stop Safely” warning. If I had less less space when turning right, or the car would have a moved a few feet farther, I would have been hit in the intersection by an oncoming car. Thankfully I had left a lot of space and my car did not pull that far into the intersection. I turned the car off, when I turned the car on again, the gas engine engaged, and I was able to slowly drive the 1 mile home. Car was then towed to the dealer 2/18 for repair. As of 3/17 dealer still has the vehicle (so do not have a second repair invoice) and waiting on an Customer Care escalation from KIA as dealer recalibrated the Hybrid module but can't recreate the issue after driving 400miles. This issue leaves the car in a limp mode with a significant chance of causing a accident, I was almost hit, when there is loss of ability to accelerate at any meaningful rate or drive any sustained distance.

• 03/08/2026· POWER TRAIN

  While travelling in the center lane of the highway, the vehicle experienced a sudden loss of power and could not maintain speed. Vehicle could not go faster than approximately 20 miles per hour. Managed to exit highway off ramp by driving approximately 20 miles per hour as there was not a shoulder to exit the lane of traffic in that particular area. The hybrid battery voltage went very low. After exiting highway turned off vehicle and turned back on again, was able to drive normally to the dealership service center. Dealership found code history of fuel rail pressure sensor, cleared code and test drove and stated not able to duplicate concern at this time. 2025 Kia Sorento Hybrid mileage is 14250 miles

• 03/02/2026· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  The vehicle experiences a sudden and complete loss of power while driving. Specifically, the vehicle loses the ability to accelerate. During these incidents, the battery indicator shows critically low battery levels despite there being sufficient gasoline in the vehicle. The exact component causing the malfunction has not been identified by the dealership, as they report no diagnostic codes are present. The vehicle is available for inspection upon request. This issue has occurred multiple times while driving on highways at speeds where surrounding traffic is traveling approximately 55 mph or higher. This has also happened while pulling out into traffic, causing near misses of an accident. When the malfunction occurs, the vehicle rapidly loses acceleration capability and slows down to approximately 20 mph. This creates a dangerous speed differential between my vehicle and surrounding traffic. It becomes extremely difficult to safely maneuver into the breakdown lane due to the inability to accelerate. This situation creates a significant risk of rear-end collision or multi-vehicle accident. The dealership has been unable to reproduce the issue during service visits. However, the vehicle has been brought in multiple times for this same concern. The dealership has stated that no diagnostic trouble codes are stored, and therefore they cannot identify or repair the root cause. I have multiple videos documenting the issue occurring while driving. The vehicle has been inspected multiple times by the authorized Kia dealership service department. This issue has been occurring since July of 2025. Video Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 02/26/2025· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 02/19/2026· UNKNOWN OR OTHER,ENGINE

  Currently at a Kia dealership for the 3rd time since the end of December. While driving the electric refuses to switch to gas after the battery drains, it is a hybrid. Maxes out at 18 mph and then an alarm goes off for Hybrid System error. First two time check engine light also came on. Have had vehicle towed to Kia dealerships all three times. Never the same thing repaired or replaced but problem stops for a few days to two weeks and then happens again. They vehicle has been examined and the issue has been replicated or examined by the Canton Kia dealership in Canton, MI two times. Currently at Taylor Kia Toledo, OH. This is a safety issue due to the lack of speed and acceleration. So far I have been in relatively low speed areas but what if it happened on the expressway or in heavy traffic. I normally have my kids in the car and now feel that my vehicle is unsafe and I have only had it 11 months.

• 02/17/2025· ELECTRICAL SYSTEM

  The front and rear passenger side windows of my 2025 Kia Sorento intermittently fail to operate. When attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. This issue occurs randomly and without warning. The malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. The issue was first reported to Kia of Bowie on December 9, 2024. However, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that Kia would not reimburse them unless they could verify the defect. I was advised to record a video of the issue should it occur again. The problem has persisted multiple times, but due to being the driver, capturing a video was difficult. I was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. On February 17, 2025, I returned to the dealership with a scheduled appointment to address this issue. After waiting 2.5 hours, I was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. Despite following the dealership's instructions, no resolution has been provided. Additionally, my Kia Connect system is not functioning properly, and the radio sound intermittently cuts in and out. These electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. No warning lights or error messages have appeared related to these issues. The vehicle remains available for inspection upon request.

• 02/11/2026· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  1. I'm not sure what component or system malfunctioned. The dealership has said something different every time it's had to be taken in. The first time they said it could have been the dip stick. The second time they said they didn't know but did an update to the car's system. Last week, was the third time we've had to take it in and they said they are doing an oil change and replacing the air intake hose assy, GDI fuel pump, High pressure fuel pump, valve cover assy, oil filter and oil but didn't say if this would fix the issue. 2. We have loss confidence in this car's safety and reliability and the dealership's ability to repair it. It's been in the shop multiple times and continues to fail. The issue with the vehicle is that when we got a warning the power to the car shuts off. It doesn't allow you to do anything with the gas pedal no matter what speed you are going. We have experienced this multiple times on city streets and the highway. The potential for an accident is very high when the car does this. 3. We have taken it to the dealership and they don't know what's wrong with it. I created a case with Kia and have not heard back from a case manager at all. 4. The vehicle has only been inspected by the dealership and no one else. They have contacted Kia corporate for solutions via messaging but this is the third time the car has just loss power while we are driving. 5. There were some warning signs like check hybrid batter system on the dashboard. The kia Access app allow shows diagnostic alerts like ADAS_DRV. I have attached some photos and some of the documentation we have. There have been multiple dates but I put the first date that the car broke down. Other dates include (1/28/26 and 2/6/26).

• 02/09/2026· ENGINE

  The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving approximately 65 MPH, the vehicle went into LIMP Mode, and the vehicle decelerated to 35 MPH. The vehicle was driven to the residence and was later towed to the local dealer. While at the dealer, the cause of the failure was not determined, and the failure had self-corrected. The vehicle was retrieved; however, approximately 1,500 miles late,r the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was 2,300.

• 02/06/2026· VEHICLE SPEED CONTROL

  I was driving onto a busy intersection from a parking lot. When I went to pull into traffic, the truck wouldnt go, it lost power and we coasted into oncoming traffic , I coasted right , and the dash flashed limited mode max speed 20 mph in yellow lights. The peddle was on the floor at that point. We had kids in the car and it was going 17 mpr in 55 mph cars on us swerving around us. I coasted at 17 mpr downgrade 2 miles before I could get a place to pull over. I turned it off and sat for a while. Turned it back on and it had power again. We made it to the house, I towed it to KIA next day, they claim no codes went off and nothing wrong with it. Cars that lose power entering freeways without warning tells me there is something seriously wrong. No problem prior. I leased it new. It has 5000 miles. Its been at kia since mid-december 2025. I contacted corporate and they said it doesn't trigger their warranty and they are done with it. I was told to bring it back when it happens again. I wont risk my life or others with this unrepaired truck. I worry for my family and others. We could of been killed.

• 02/04/2026· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  Incident #1: Car suddenly and without warning had complete loss of power, with gas engine shutting off and only using battery power. Car was traveling at 45mph in morning traffic. Pedal was pushed to the floor, but car would only go a maximum of 20mph. Warning dash lights then appeared saying "Hybrid Malfunction/Pull Over Immediately/Turn off car". I was able to pull off road and turn off car and then turn back on. Car ran normally the 2 miles back home. Incident #2: 2 days later, while driving my kids to school the car again, suddenly and without warning had complete loss of power, with gas engine shutting off and only using battery power. Again, warning dash lights: "Check Hybrid System. Stop Safely!". I did so and car ran normally back to my house (distance approx: 2.5 miles). I immediately called KIA of Beaverton and they said to have it towed right away. Once at dealer, they were unable to diagnose any issues and said that no codes showed up, but also said that the car "deleted codes". Car was in shop for 2 days and determined "car operates as designed." I picked up the car. Incident #3: 7 days later, with kids in the car, again car had complete power loss with no warning. Warning lights again told of "Check Hybrid System. Stop Safely!" Pulled over (in heavy Friday rush hour traffic) and turned off car. Turned on again, but this time car drove for less than a quarter mile before complete power loss happened again with all warning lights. This time we took video of the car not having power, all the warning lights etc. as evidence. We turned off the car and upon turning it on, it instantly had no power. We pulled car over and had to park it that night at a local business for towing. Car was towed again to Beaverton KIA. Again, dealer said they were not able to replicate problem after driving 250 miles on it. Insisted we pick up car, despite numerous comm's saying how unsafe we felt taking it. Dealer claimed KIA told them to remove .5 Qt of oil.

• 01/27/2026· ELECTRICAL SYSTEM

  Was driving home from work, and suddenly all the indicator lights came on on the dash, (check engine, warring lights, indicator that the battery was critically low, etc etc.) the car notified me to safely pull off the road. I pulled off the road in limp mode, the engine would not engage when pedal was pressed, and then lost power. I was stuck in the middle of the lane on a side road in park. I turned the car off, then turned it back on and let it idle for a bit thinking it may be the battery (which is new). After several minutes drove it home and have not had any other issues. I researched this issue on the internet and there were reported similar problems exactly like this. Note. I put it on a reader at home and it did not show any codes.

• 01/22/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  While driving, have had the engine of my 25 Sorento Hybrid stop working. An emergency notice comes on the screen (see photo) stating to pull over safely. The hybrid system error message has come on 4-5 times in the last month. The vehicle will not drive more than 15-20 miles per hour and has virtually no acceleration making it very dangerous to drive in or around high speed/traffic areas. Took it to a local Kia dealership where I was told nothing was wrong and their only guess was that it was related to the battery and cold weather. The same messaged/incident has happened 2x since bringing it into the dealership. With the most recent being 1/22/26. Problem first arose on 1/9/26. There are dozens of reports of this in online threads over the past few months with Kia hybrid engines

• 01/07/2026· ENGINE

  My wife first drove the vehicle and started noticing intense fumes entering the cabin which required rolling down the windows. There were no alerts from the car at this time or engine lights. We checked to see if the exhaust got plugged and it was not. I later drove the car that same day and it would not accelerate when I tried to right turn onto a main road. The check engine light then popped on and loud alerting from the vehicle cause me to have to pull over and shut the vehicle off. We had it towed by the dealer and the last thing we heard was that gas and oil had leaked together and it would take 5 days to get the part to fix it.

• 01/05/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Will be driving when it switches to EV mode it will have no power and go into limp mode. Can't go over 30 mph. This is now the second time this has happened. Dealership tried to say it was because of temperature. Come on.