2024 Volkswagen Atlas

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2023· SEAT BELTS,SEATS

  1. The plastic piece attached to the outer section of the back passenger seats of the 2024 VW Atlas is designed where the seat belt gets easily tangled in the seat tract, allowing the seatbelt to get caught and rendering the seat inoperable. This component should be available for inspection upon request. 2. This design flaw poses a risk by potentially causing the seatbelt to get caught, rendering the seat inoperable. In the event of a crash or sudden stop, this issue could compromise the effectiveness of the seatbelt, jeopardizing the safety of the occupants. 3. I am unsure if any other VW customer have experienced this issue as the car is only two weeks old and I have encountered this issue and fear it will happen again with kids utilizing the backseats. In order for the seat to become functional again it required that it be removed by a technician and I was recommended to purchase seat belt covers. 4.Yes, I have taken the car to the dealership and they are going to engage their engineer for a potential solution to for this design issue. 5. No

• 12/26/2024· SERVICE BRAKES

  WHEN BRAKING THERE IS A GRINDING/SCREECHING NOISE Upon inspection found front brake pads to be down to metal damaging rotor i was informed by a mechanic that the issue with the brakes is not normal wear and tear that it is a factory defect coz they are not wearing out equally the right side is worst than the left that in the right side theres no brakes anymore deañer says i have to pay for it i dont understand why if my truck is new and it is not a normal wear and tear

• 12/19/2025· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  I have a 2024 VW Atlas and this is the second time I'm taking the car to the dealer to have the fuel door opened. There is a problem with the fuel door actuator and it was replaced one time about 14-16 months ago. Often the fuel door will not open and there is no pull string to open it. The fuel door locks and unlocks with the vehicle. It often sticks and it could cause a problem with someone running out of gas in their vehicle. Also - being stranded in a less than a desirable area can impact one's safety. I was fortunate - but today Im heading to the dealership to have them replace the actuator again. Now, I question taking this car on a long road trip and having to fuel in the middle of the evening when dealerships are not open. I believe all vehicles should have a pull tab to open the fuel door in case of these kinds of situations. I had a similar problem with a 2017 Porsche Macan S - not sure if it is the same part number.

• 12/19/2024· ELECTRICAL SYSTEM

  I have a 2024 Volkswagon Atlas and right now my screen is completely not working. Everything is functional through the screen for controls as well. I can't even control the thermostat. This has become a safety issue as my windows are icy in the morning and I cant turn the defroster on. The service department at the dealership won't look at the car because they said it is a known issue and Volkswagon is doing a system update. I was told to hold the power button down for 10 seconds to reset the screen but even that is not working at all. Warning lights come up constantly as well.

• 12/18/2024· SERVICE BRAKES

  Horrific screeching sound while braking. Braking when going down slight hill grinds and drags when braking. Brake sound occurs after car stops in addition to the grinding screeching sound during braking. Took vehicle in to VW and they report brake pads are 8mm and no issues found but stated there is a defect in the composite of this models brakes and will notify once they get more information. This is absolutely unacceptable and unsafe. Why should I be driving a brand new car with these sounds?? The embarrassing sound and lack of braking is a severe concern.

• 12/11/2024· ELECTRICAL SYSTEM

  The display which provides all vehicle information as well as guidance malfunctions (pixelates). Volkswagen acknowledges a faulty display chip is the cause. The dealer has updated software and even replaced the display with no success. I notified the dealer about the replaced display and he advised the VW has stopped the display replacement process. This means that potentially all 2024 Volkswagen Atlas vehicles are suspect. Without vehicle data accessible and no navigation available this distraction has created a hazard for driving on at least 2 occasions.

• 12/10/2025· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  1st Issue: Braking noises while applying brakes. While applying brake pressure to brake pedal there are squealing, grinding, gargling (liquid) sounds coming from the front of the vehicle. There are no lights or warnings displayed. This has been happening since bought new back in may of 2024. This issue has been brought up to the service department at the Volkswagen dealership where purchased multiple times when going in for oil changes and (other issues) the vehicle had or has. Every time it is brought up the service advisor states there is nothing wrong with the vehicle and is “normal” operation for the vehicle being in the southern states. This is a safety hazard to not only myself and family but other family’s traveling U.S. roads. We fear that the brakes may fail at anytime while traveling and we do a lot of traveling with our son. 2nd Issue: Engine noises and erratic idle upon start up. Vehicle was brought in for low oil level light, supervisor was informed about the problem. Vehicle was checked, oil added and was told nothing wrong. When cold starting (not every time) the vehicle makes a surging sound and has erratic idle for about 3-5 seconds then clears up. Vehicle was also recently brought in for low coolant light, vehicle was topped off, no leaks visible but was not checked for internal leaks. 3rd Issue: Electrical problems with the infotainment system and windows. Infotainment system randomly goes black at any time while vehicle is being used. Windows will randomly go up or down when trying to work the switches. Ex: once window is rolled down and try to raise, when the switch is released the window will randomly go back down or the opposite window will roll down or up depending on what position it is in.

• 12/09/2025· SERVICE BRAKES

  I have a certified 2024 VW Atlas with 22K miles. I noticed a strong rattling when braking at higher speeds. And the breaks are constantly squeaking. The VW dealer said the brakes looked good. I took it to Brake Master and they did a full inspection and found the brakes were in a descent shape but the rotors were severely damaged and had some stress fractures. Notes from BM: Check front brakes approx. 10 millimeters 10mm pads Left 1.194 Right 1.192 Rotors glazed and hot spotted. Looks like hardware was scraping for a whole at one point. Rear Brake pads have approx 10mm remaining. Rear rotors have extreme heat glazing rings around them. Appearance seems that new brake pads were installed without addressing any rotor issues.

• 12/09/2025· STEERING

  since purchase the car when holding steering straight veers to the left into oncoming traffic. vehicle has been to service 9x work on the subframe was completed at the first go..significant work that VW Corporate could not explain on a new car coming off the line. attempts since from most recent road force 4 wheel balance. car still pulls to the left. VW corporate was notified we would like a replacement but they still want to send the car back to service again. transparency has not been at the front of this case, they cant answer questions when directed asked esp regarding subframe work.

• 12/08/2025· ELECTRICAL SYSTEM

  The rear camera of our vehicle has been intermittently failing for the past year. The VW dealer has not been able to repair as it is an intermittent issue. Today the entire screen wouldn't turn on to even be able to control the HVAC system, and it was a cold day. Luckily the rear has separate controls so my kids weren't freezing in the car. I was going to take it to the dealer today, but the screen started working again and the service advisor said not to bring it in if it's not broken. We have brought this car in several times for the reverse camera not functioning with no repairs done. All we are told is the mechanic resets modules and it should be good. There was a recall for this issue which was performed. The problems occured more frequently since the recall was performed, but I'm always told that they can't fix what's not broken, which I understand. This is a large vehicle not having a reverse camera working properly at all times is a big safety concern that is being dismissed because they can't figure it out. I'm in a hard place. I can't leave them the car forever as it's the car we drive our kids in. They won't give us a loaner as they are not required to. Are we just stuck with a car that has an intermittent safety concern with no remedy? I have video of it not working, but it won't let me upload it.

• 12/06/2024· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  error with drive system was caused by engine overheating. maneuver braking function triggered and faulty throttle body issue discovered.

• 12/02/2024· ELECTRICAL SYSTEM,SERVICE BRAKES

  My breaks are screeching. It is inconcsistent and the dealership from my knowledge was not able to reciprocate the issue. They said the break pads had debris on them and they were cleaned at my last appointment. However the next day the breaks were screeching again. Being a brand new car I don't understand how the breaks have so much debris and are screeching already. Makes me think there has to be something wrong with them and that doesn't make me feel safe putting my kids in the car everyday. I need to take my care back in to have my breaks looked at however everytime I take my car in they say it takes 24-48 hours to diagnose an issue. They never have a loaner and don't cover a rental car. I have paid out of pocket for a rental twice now and cannot afford it anymore right now due to the holidays. The infotainment screen goes fuzzy frequently. To my knowledge the dealership was unable to reciprocate the issue. When the screen goes fuzzy it still works, I am unable to see anything on the screen. When I put the vehicle in reverse I cannot see anything on the backup camera. I can't tell if someone or something is walking behind my vehicle. This is a huge safety issue. I have taken my vehicle three times for this issue. First they replaced the screen, second they did a hard reboot, the third time they said there is nothing they can do due to a software update coming. However no one knows when this update is going to happen, in the meantime I am driving around with a fuzzy screen. I have done all the software updates that have prompted on my screen, I have reboot my screen I don't know how many times. I have attached my part of the invoice for my first appointment. I don't have a invoice full invoice due to the dealership being sold and they no longer have them on file. I have attached the second invoice. There was not room for the third. I have filed lemon law asking VW to buy my vehicle back. I am waiting for an answer from them.

• 11/30/2025· ELECTRICAL SYSTEM,SERVICE BRAKES

  volkswagen atlas 2024 brake noise with maneuver braking function currently not available light coming on after first couple stops. I have recording and everything and showed to vw dealership they said this is normal. I used to work on brakes this is not normal. It is so bad every looks at it and this is a new car. It happens ever morning. Cold wet or not just doesn't brake well from start of the day. They claim stuff builds on the disc and has to burn off but thats for new brakes and rotors only. During the noise the light comes one braking function is not available. What I see in the car is almost like a a slippage where the car kind of feels like it is on ice but your foot is all the way down. This has done that from day one. They said they cant fix it. I fear someone is going to get hurt soon,because it affects the stopping power.

• 11/29/2024· ENGINE

  The vehicle started shaking while making metal grinding noises, which forced us to pull over and have the vehicle towed to the nearest dealership. We were told that the engine had metal parts that came loose in the engine compartment and that the engine now has to be replaced. The car had 11,205 miles prior to being immobilized.

• 11/27/2024· POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES

  Brakes grind and vibrate and have for the past 7,000 miles, dealer continues to say this is normal for Volkswagen, this problem has been reported numerous times to VW and doing an internet search I am not the only one with this problem. Numerous other individuals with these vehicles also have this issue. The other issue is the transfer case continues to leak, this has been replaced once already, and now less than 4,000 miles later it is leaking again. VW continues to say everything is normal and it is normal to feel the vibration and grinding in the brake pedal and VW continues to say it is safe and normal for these sounds. However, this grinding feeling, not squeaking, but grinding and vibration in the brake pedal cannot be safe. This is a serious safety concern for myself and my family. They say brake pads are normal and not worn, so this isn’t a brake pad issue, but a deeper issue. The third issue is the infotainment system at times in start up will just be black, and will not come on, so you are unable to adjust climate control, radio, use backup camera, etc. the only way this will fix itself is if you turn the car off and back on, the dealer has updated they system, and it still continues to do this.

• 11/26/2025· SERVICE BRAKES

  I have a horrible noise when breaking it sound like scratching and water behind the dashboard it’s horrible noise. We are afraid to use it because we think that we can run into an accident because of the sound on the breaks. The vehicle is working normal it’s just the sound that Is horrible. Nobody wants to take responsibility we took it to the dealership many times and they are blaming to the manufacture breaks company and that is an issue that they are aware of the existence because every month they run certification to theirs cars and they experience the same issue with their breaks form Volkswagen atlas 2024 and they are blaming it to the manufacture for the breaks they install to many of this suv. My advisor recommend me to change the break pads be he wouldn’t take full responsibility that the noise can go away. He told me it’s normal sound and the sound is going to keep coming back because the problem comes from the breaks. Nobody have make this into a recall and no agents want to file this as a recall. We pay 1,200 dollars every month in this lease and the sound keep happening we need some solutions as soon as possible this need to be file a a recall so they can stop installing this breaks to future cars and the problem can get bigger than what’s already is.

• 11/26/2025· SERVICE BRAKES

  Strong steering-wheel shake and brake-pedal pulsation when braking from highway speeds. The condition appeared when driving at highway speeds while taking my family on a trip in the mountains and began shaking violently when braking, so much so we nearly had to pull off the road. The vehicle has never been tracked, towed heavy loads, or abused in any way. Issue was inspected and the service provider told me this is normal wear and tear from driving in the mountains. We have only had the car for over a year and has 12,344 miles currently. Service provider will not fix, stating it is not covered under warranty.

• 11/26/2024· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS

  Infotainment display graphics issue; most controls (including disabling seat heaters) are through this screen and camera is displayed on it. Unable to see display clearly and therefore interact with controls or view backup camera to look for obstacles. Search online for "2024 atlas screen glitch" and you'll see quite a few pictures that are similar.

• 11/25/2024· ELECTRICAL SYSTEM

  Infotainment system sporadically becomes pixelated and hard to see and use. The dealership has verified the issue, confirms VW is aware and says there is no fix. This is a very serious safety issue while driving.

• 11/23/2025· SERVICE BRAKES

  In low temperature conditions. Typically under 50 degrees Fahrenheit, the brakes will produce a high pitch grind/squeal noise. It’s a very concerning voice. Dealership says it’s normal, but there is no way it can be.

• 11/23/2023· ENGINE

  Engine failure. Can not start. Lost all the fuel with in an 1 hr after filling the tank.

• 11/20/2025· SERVICE BRAKES

  The brakes are extremely squeaky and it terrible grinding sound whenever I braked. It sounds like water going back and forth under the car. I have taken it to the dealership multiple times. I requested a test drive of the vehicle. Their response is yes, vehicle was driven. its the same noises my coworkers have with their own atlas.

• 11/20/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  The brakes are grinding, pads were checked at local shop and were noted to be 11mm and should not be grinding

• 11/18/2025· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  I’ve owned the Atlas for a little over a year now and throughout the year the vehicles infotainment system and electrical system has had several recurring issues. I’ll get notifications while I’m driving of the front and rear sensors being inactive, the entire infotainment system will periodically reboot while driving, the automatic braking system unexpectedly engaged on a couple occasions - even when there was not a collision hazard, the systems Bluetooth connectivity will go on and off while driving which affects my ability to use gps and creates a distraction while trying to correct, the infotainment system will crash while I’m in reverse which takes away the use of the back up camera, and just the other day the voice control activated while I was driving (without being prompted) and I couldn’t deactivate it without manually rebooting it while I was driving. I did a few google searches to find a resolution but it appears many others are having similar issues. These recurring issues have distracted my attention while driving and have created some dangerous situations that could have easily caused a crash or incident.

• 11/15/2024· ELECTRICAL SYSTEM

  Screen continues to go out causing to be non functional

• 11/15/2024· BACK OVER PREVENTION

  I have had this new car for 10 months. Since last month, when I start the car, the Rear Traffic Alerts light comes on on the dashboard and a warning message comes up saying that the rear traffic alert is not working. Then I turn off the car, open and close the driver's door, and start the car again. This happens every now and then. There is no problem with the car or the sensor. I searched the internet and YouTube and found that there are some people who have the same problem as mine. I hope this can be fixed.

• 11/07/2024· UNKNOWN OR OTHER

  Two weeks ago a small pebble hit my windshield. Immediately, the chip hit spread inches long. I was shocked that the chip spread immediately approximately 5 inches. There was zero chance of repair. This morning, I got into my car only to notice an additional crack from the top of my windshield down approximately 6 inches. I did not hear a pebble- or anything- hit my windshield. These two cracks are not near one another. I have never experienced anything like this. I've owned this brand new vehicle for 4 months. I have traveled the same routes for over 20 years with no issues. Is the glass on this vehicle subpar?

• 10/30/2025· ENGINE

  October 27th- As my husband was parking at work, the vehicle suddenly refused to shift into any gear—Park, Reverse, or Drive—and defaulted to Neutral. The dashboard displayed a warning message: “Risk of Rolling! P not possible. Please apply parking brake.” Despite multiple attempts, the Atlas could not be shifted or safely parked. After several failed tow attempts, VW Roadside Assistance successfully towed it to Ourisman Volkswagen of Laurel. As parents of young children (ages [XXX] , [XXX] , [XXX] , and [XXX] ), this experience was nothing short of terrifying. We drive this vehicle for school drop-offs and daily errands—had this malfunction occurred in traffic or at highway speeds, the outcome could have been catastrophic. We are grateful that no one was harmed, but this incident has left us traumatized and unwilling to transport our children in this vehicle again. This is not merely a mechanical inconvenience—it is a critical safety and reliability failure. A nearly new vehicle should never exhibit such dangerous behavior. For this reason, we are respectfully requesting that Volkswagen initiate a buyback of this 2024 Atlas and allow us to part ways with a vehicle we no longer feel safe operating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/30/2024· AIR BAGSCrash

  The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags). The contact stated that while driving 70 MPH, the vehicle struck a deer that jumped in the middle of the roadway impacting the vehicle on the front driver's side. The contact was attempting to pull over when another vehicle rear-ended her vehicle while driving at an unknown speed, fatally wounding the driver of the other vehicle. The other vehicle had the driver as the only occupant and succumbed to their inquiries on the scene. No air bags were deployed. The "Crash Detected" and "Air Bag Malfunction" messages were displayed. Several unknown warning lights were illuminated. The front passenger's side seat, where the contact's husband was sitting, inadvertently moved backward and seized upon impact. The contact's son, who was sitting in the rear passenger's seat, was unable to exit the vehicle immediately since the rear passenger's side door failed to open. The medics extracted her son from the rear driver's side door. The contact, her husband, and her son were transported to the hospital by ambulance. A police report was filed. The contact sustained bruising to the right eye, lung, hips, and arms, as well as a cracked tooth and a fractured rib. At the hospital, the contact received staples in her head and four stitches on the forehead. The contact's husband suffered cuts and bruises on his right arm and hip. The contact's son sustained a head contusion, shoulder bruising, and cuts and bruises on his knees. The vehicle was towed to the tow yard but was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was 15,327.

• 10/27/2025· LANE DEPARTURECrash

  While driving down a one way, my infotainment system completely shut down. The infotainment system controls lane assistance, blind spot sensor, A/C, radio etc. So when this occurred, all of the sensors in the vehicle also stopped working. As I attempted to change lanes, another vehicle was approaching on by driver side but was located in my blind spot. Because I didn't see anyone and the alert on my side mirror didnt go off, I assumed the lane was clear and attempted to merge. As I began to merge I noticed another vehicle in the lane at the last minute and clipped it (front driver side fender with passenger side of vehicle) before returning to my lane and eventually pulling over to assess damage. Prior to the accident an attempt to have the infotainment system recall addressed by VW was made but they scheduled the appointment almost a month out (November 5th, 2025). Due to this, I had to continue driving an unsafe vehicle with no safety alert features placing myself and my family at a higher risk of danger.

• 10/27/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  The braking system and driver assist feature (“Maneuver Braking Function”) on my 2024 Volkswagen Atlas have repeatedly malfunctioned. The vehicle displays the warning message “Maneuver Braking Function Currently Not Available,” accompanied by loud grinding and mechanical noises when braking. The issue began shortly after purchase and has persisted despite three separate service visits to Volkswagen of Wesley Chapel. During these visits, the dealership noted they are aware of an issue with the Atlas Brakes but they had not seen it occur with the error message coming up. Later, the service team claimed they replicated the issue and said it was caused by the car being left in “transport mode” at delivery. I was told that removing transport mode fixed the problem, but the same symptoms and warnings reappeared on my drive home. At my third visit, I was told the car was never in transport mode and that this was a known issue with the VW Atlas that could not be repaired but that they were concerned with the error message. They said they removed the error message- but did not actually fix anything that could prompt the error message. Upon leaving the car is contuing to make the same sounds, grinding and produce the error message upon braking. The problem has been reproduced and acknowledged by the dealership but not corrected. The braking behavior remains inconsistent, and the grinding sensation suggests a mechanical fault. Because this affects the braking system and a safety assist feature, it poses a risk of reduced braking performance or delayed response time in traffic, putting occupants and others at risk. The vehicle remains available for inspection upon request

• 10/26/2024· FORWARD COLLISION AVOIDANCE

  Vehicle has randomly applied emergency breaking with the Forward Collision Warning System activating when no vehicles, pedestrians, animals, or objects were present to initiate this safety feature. This has happened in October of 2023, March of 2024, and August of 2024. Infotainment System has been replaced once to address several issues. These issues have not being resolved. Vehicle is currently at VW for the 9th+ time to rectify multiple issues with vehicle. Have started the Lemon Law process for this vehicle.

• 10/24/2025· ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  software-related problem affecting the infotainment system and connected electronic sensors, including the loss of backup camera, loss of dash screen control information (black out). Loss of defrost control since it is part of hvac system controlled by video screen. Loss of sensors front and rear. Dealer has seen the car. We have called a week later. No expectation of a fix or timetable.

• 10/22/2025· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  All of the lights keep coming on for all of our systems. Collision avoidance, cruise control, automatic braking, blind spot. Radio screen goes black and cannot work anything on car including heat. Car will just randomly go into limp mode. Very unsafe for this to happen while driving on highway.

• 10/20/2025· ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION

  The info system screen goes blank. It will intermittently go off and return on before shutting off completely. The info screen is the only way to operate the air controls. This makes the vehicle unsafe to operate when conditions require air adjustments to keep a clear windshield. This issue also causes numerous dash alerts. Rear and front collision plus maneuver braking.

• 10/20/2025· ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

  Volkswagen has a bad software patch that has impacted VW Atlas' nationwide. Infotainment systems including the front and rear safety cameras as well as car controls are not accessible because the infotainment system is completely off. This is impacting the entire nation and dealerships are unable to provide updates. This is a huge safety concern. People will get hurt because of this outage.

• 10/18/2025· LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

  Over the air software update causing the infotainment system to fail and shut down causing all the safety systems to not work. The infotainment system in this car also contains the climate control, am/fm radio, hands free communication, and all charging devices which will not work either. VW has no solution, resetting the system does nothing ( hard or soft).

• 10/17/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE

  The infotainment center is not working- the screen is black. I am unable to see any of my cameras, change my air/heat- it is currently set to cold and it is freezing when I drive my car, I can’t use my map or hands free calling. This is very unsafe and none of the safety features are working.

• 10/17/2024· UNKNOWN OR OTHER

  Infotainment System issue-basically the screen that controls the vehicle- apple car play (maps, phone, talk to text),radio, climate control etc. Screen pixelates and goes completely black losing maps, talk to text, phone etc. We have had the vehicle in 3 times. There is NO FIX from VW at this time. They replaced the screen and it continues to happen. Safety-can't talk to text, make phone calls (illegal to do in Michigan via your actual phone). Maps - goes black. Can't find how to get somewhere. We have been to service-VW doesn't have a fix at this time. Vehicle was purchased brand new April 2024. This problem started at 4 days old with 32 miles on it. No warning. Just goes black or starts to pixelate randomly

• 10/16/2025· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

  My 2024 Volkswagen Atlas SE began collecting visible moisture inside the rear tail light assembly less than 18 months after purchase. Over time, this led to intermittent lighting failure, sometimes the lights function, sometimes they don’t. This is a safety concern, especially at night or in poor weather. After researching the issue, I found that this is a widely reported problem among VW Atlas owners and has even been referenced in VW’s own Technical Service Bulletin 94-22-01, which is published in the NHTSA database. The bulletin calls this “normal condensation,” but this is beyond that there is visible water pooling and electrical malfunction and I know of others who report the same thing. VW is down playing this to avoid the recall. Despite being under extended warranty, this is not covered because VW considers it cosmetic unless there’s proven seal failure. The vehicle is available for inspection and has been evaluated by a certified VW service center. Volkswagen needs to address this as a design or sealing defect, especially when it affects vehicle safety systems like brake and signal lights.

• 10/16/2024· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  I have a 2024 VW Atlas and the infotainment screen sporadically goes pixelated and it is very hard to use the touchscreen controls. When this happens the rearview camera is also impossible to use as the screen is all scrambled. I have in Massachusetts and now since it cold in the morning if the screen is scrambled it makes it very hard to control the heat and turn on the defroster. I will have to let my car sit in my driveway running for at least 20 minutes before I can see out the window. The car has been to VW 3 times now and nothing has been resolved. They are now telling me that they are waiting on a new software updated that will happen mid December. This is a major safety issue and needs to be resolved immediately. Looking online this is a MAJOR problem that VW is aware of but don't have a resolution to.

• 10/09/2025· ELECTRICAL SYSTEM

  Without warning, CarNet stops working. This is unsafe because folks get faulty directions, which causes concerns and confusion and the following safety features do not work without warning, Automatic Crash Notification, Manual Emergency Call, Roadside Assistance, Anti-Theft detection, and Stolen Vehicle Location Assistance. An online search reveals a ton of issues with this since they started offering CarNet. Also, module “burned up due to bad luck” per Southpoint Volkswagen dealership in Baton Rouge.

• 10/09/2025· ENGINE

  Car will not downshift RPM when pulling out of my lane and accelerating. The car will only go around 15 rpm but the car will be revving so high like it's in 3 or 4 rpm. I have to let off the gas to to bring it down to that rpm and then can accelerate again. This is a huge safety hazard. Be of these times a car is going to hit me that I didn't see come around the semi blind corner that I need to drive out of. It's also had overhead lights that blink and come on by themselves despite me having to turn them off, they just come back on. Brakes feel like I'm breaking them underwater. They've squealed going backwards from the time I drove off the lot. I'm bro g told this is normal. I've had the car in twice to be looked at. These are huge safety risks.

• 10/08/2024· ELECTRICAL SYSTEM,ENGINE

  I was driving about 75 mph when my car alerted me that the engine had stopped and I needed to pull over immediately. The wheels continued to turn and the car was stuck in neutral. I pulled over and tried to push the SOS button which did not connect. I then tried to restart my car and it started but would not shift out of neutral. I called the police for help and my brand new car had to be towed. The tires then froze up after being put on the tow truck and would not release- even though the car was in neutral. When the car finally did start and shift after getting to the dealer ship, the car told me it was in emergency transmission mode. My safety was most definitely put at risk because my car turned off on the interstate for no apparent reason - i luckily was able to get to the emergency lane. I have taken it to the shop and of course they could no replicate this issue- there were no lights prior to this

• 10/08/2024· ENGINE

  when stopped at light or parked engine has rough idling, car is at dealership as of today 10/8/2024. It has been at dealership off and on for same issue for a total of 56 days. Vehicle only has 3000 miles. In regards to safety, we do not know if vehicle will shut off when at a stop light due to rough idling. The problem has been reproduced 3 separate times (have a video of the tachometer showing rough idle), the dealership has also reproduced problem. The vehicle has been inspected and check by Carolina Volkswagen dealership. They are in contact with the manufacturer. There were no warning lights, but we could see the rough idling on the tachometer. It happened intermittently upon purchased, but go progressively worse. We took it in on 7/25/2024 for 4 days. Took it again for same issue on 8/15/2024 they had it for 42 days. As soon as we got the vehicle back on 9/26/2024 they stated that replace the PVC value and that this fixed it. Unfortunately, the same day 9/26/24 the issue was not resolved as engine continue to have rough idle. Took it back on 9/27/24 and as of today 10/8/2024 our vehicle is still at Carolina Volkswagen dealership. Initially they stated it might be the Braked Booster and to us that is a safety concern.

• 10/07/2025· SERVICE BRAKES

  Brakes make a horrible squealing noise when lightly applied. IT gets worse when its colder and sometimes sounds like water rushing. Dealership said this is normal even though the car is only a year old. This is not normal

• 10/07/2024· VISIBILITY/WIPER

  Windshield cracked without a significant event occurring. Windshield appears to be weaker or defective. I have driven over 220k miles on another vehicle and only replaced the windshield once due to hitting a deer! This was less than one year of having the atlas and it was a small rock at lower speeds (30-35mph). There are numerous other complaints of cracked windshields on this model, even multiple replacements. I admittedly drive 25-30k miles a year but have never had road debris crack a windshield like that. I could see if I was following a semi-truck or garbage truck and had something significant happen but I expect the windshield to hold up against minor rocks and other road debris hitting it. It cracked/spidered immediately.

• 10/06/2023· ENGINE AND ENGINE COOLING

  The contact owns a 2024 Volkswagen Atlas. The contact stated that when starting the vehicle there would be a knocking sound coming from underneath the hood of the vehicle. The failure occurred approximately three times. The accelerator pedal would fail to move the vehicle without flooring the accelerator pedal intermittently. There were no warning lights illuminated. The contact had not taken the vehicle to the dealer. The contact received notice of NHTSA Campaign Number23V593000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.

• 10/05/2025· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURECrash

  I was driving on the freeway in the right lane and the lane assist forced my steering wheel to turn right causing me to collide into a concrete guard rail. Previous to that my car had been having electrical malfunctioning issues with the screen and radio.

• 10/05/2024· ELECTRICAL SYSTEM,ENGINEFire

  Car exploded. I was driving fine with ac running when all of a sudden gray smoke came out the hood of the car. I stoped in a side street. I turned off the car and the gray smoke became black. I took my phone and ran out. As I ran the car exploded like a bomb on the street and started throwing flames. Car is completely loss. Car has been to it’s maintainer and everything and nothing found.