2024 Jeep Grand Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2025· ELECTRICAL SYSTEM,ENGINE

  Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/27/2025· LANE DEPARTURE

  The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) where it was purchased but there were no computer codes shown to indicate what the problem was. They did an system update which did not fix the problem. Shutting off the engine and re-starting will clear this issue and you don't know when it may reappear (it could be the same day or possibly several weeks before it does it again). The service department has suggested I not shut off the engine but immediately bring it to them to see when this happens so they can run a scan for potential code(s) but they're an hour away and not always open when this occurs. My vehicle was purchased January, 2025 and has 10,300 miles on it now. I have a photo of the service required notification from September 4, 2025 showing mileage of 7,988 (attached). It had been doing this for approximately a month before I was able to get the photo. It continues to be an intermittent problem resulting in the loss of a safety feature of this vehicle.

• 12/22/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

• 12/21/2024· SUSPENSION,STRUCTURE,SERVICE BRAKES

  When driving on any kind of roads the brake pedal has a vibration. I recently changed the tires and it helped a little but the vibration is still there. I want to get this resolved bc I’m afraid of driving sometimes. The vibration isn’t crazy but I don’t know what is causing it. I feel unsafe driving sometimes.

• 12/20/2025· ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

  On 2 ocassions the vehicle failed to execute a stop. The first was going down a mild hill at 20 mpg; I applied the brakes and the car started to slow and then the brakes felt like there was a shudder and released, and then engaged again and the car finally did stop. That same day on flat ground the same thing repeated. A second brake problem has occurred multiple times; likely 50 - 60 times. When braking and the car downshifts, the vehicle surges forward before slowing again, esp from 4th down to 3rd, of 3rd down to 2nd gear and 2nd to 1st. I have taken this to Reed Jeep in my hometown of Kansas City and not problem was identified. The car has been driven by others who also felt the same. These issues can put others at risk because they have occured when others are driving and they could injure a pedstrian or cause an MVA when the car does not stop. I have ceased driving the vehicle because of this and the battery fire concern and the engine failure from sand concern.

• 12/20/2025· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  To Whom It May Concern, My name is [XXX] . I am a Florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [XXX] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My Lemon Law case is currently being handled by: CPLG – Consumer Protection Law Group Despite this, the situation continues to worsen and the process has become unreasonably prolonged. Major components, including the hybrid battery, have already been replaced. Nevertheless, the vehicle continues to experience recurring failures. Importantly, the vehicle previously remained at a Florida dealership for approximately eight (8) months for repairs, and the issues still were not permanently resolved. At this time, the vehicle is once again in service at a dealership in Hendersonville, North Carolina. I have now been waiting for the third consecutive week with no clear timeline for parts availability or when the vehicle will be returned to me. As a result, I am forced to rely on rental vehicles on an ongoing basis, which requires changing vehicles every Friday. This is extremely inconvenient and disruptive for me and my family. With the holiday season approaching, the uncertainty regarding when (or if) my vehicle will be repaired and returned has significantly increased my stress and anxiety. This situation has gone far beyond normal inconvenience. It is now causing ongoing emotional distress and has negatively affected my mental well-being and daily functioning. Although a Lemon Law case is already in progress through CPLG, the continued delays leave me no choice but to submit parallel consumer complaints in order to seek expedited review and resolution. I am formally requesting immediate review and intervention under Florida Consumer Protection statutes and applicable Florida Lemon Law provisions. All service records, repair orders, and documentation from dealerships in Florid INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/18/2025· ELECTRICAL SYSTEM

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the main battery in the vehicle was draining faster than normal. The contact stated that the battery was charged overnight, and in the morning, the battery gauge indicated that the battery was at 98 to 95 percent charge; however, the contact stated that after driving for approximately 30 minutes, the charge was at approximately 20 percent. The contact stated that the battery warning light was illuminated. The contact stated that recently she had experienced a problem with starting the vehicle and needed numerous attempts to start up. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the local dealer and the manufacturer to have the vehicle repaired. The contact was advised by the dealer and the manufacturer that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 16,000.

• 12/18/2025· ELECTRICAL SYSTEM

  Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25

• 12/18/2025· ELECTRICAL SYSTEM

  Received an alert that the hybrid system had failed. We have not used the vehicle since all of the recalls have been received as we are too afraid for our safety and the safety of others on the road. The Jeep Dealer confirmed there is no solution or fix to any of the recalls and referred us to the leasing company. I requested to be let out of my lease since there was not a resolution, and I am too afraid to drive the vehicle or put my child in it and they denied my request. I have only had the car a few months and it is not fair that I have to pay for something that is a possible danger that I cannot drive because there is no remedy.

• 12/17/2025· ELECTRICAL SYSTEM

  The vehicle is not charging to full capacity. I brought it to the dealership, and they informed me there is no available solution. This issue is extremely concerning, as the car poses a fire risk even when turned off. Very concerning: The 2024 Jeep Grand Cherokee 4xe is affected by multiple active safety recalls, primarily related to the plug-in hybrid system. The most significant one involving fire risk (NHTSA recall 24V-720 / Chrysler recall 95B) covers 2022–2024 Grand Cherokee 4xe models (among others). This stems from potential internal failure in the high-voltage battery pack, which can lead to fires even when parked or driving.

• 12/17/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 12/16/2025· ELECTRICAL SYSTEM

  Dear National Highway Traffic Safety Administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee Hybrid, VIN [Insert VIN], which is subject to recall number [Insert Recall Number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been provided any solution to ensure my safety. I am extremely concerned about continuing to operate this vehicle, as it is not safe to drive in its current condition. I am genuinely scared for my safety and the safety of others while using the vehicle. I am requesting guidance from NHTSA on what actions I can take as an owner when a manufacturer is unable to provide a remedy for a safety-related defect. Specifically, I am seeking advice on interim safety measures or any required actions Chrysler/Jeep must take to protect consumers while the recall remedy is unavailable. I would like this report documented so the agency is aware of the immediate risk to consumers posed by delays in remedy availability. I appreciate your prompt attention to this matter.

• 12/14/2025· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or Stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned OFF, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the system’s control logic. I am also experiencing intermittent AEB system warnings. The AEB warning light activates randomly during normal driving with no obstacles present, creating uncertainty about whether the system will operate properly when needed. I reported these new issues to the dealership, but they stated they cannot schedule service until after Christmas and cannot provide a loaner vehicle. Stellantis has also not offered a solution. I am forced to continue driving a vehicle with malfunctioning safety and braking-related systems. This is an unresolved and escalating safety defect that requires investigation and immediate manufacturer action.

• 12/12/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact parked the vehicle due to safety concerns. The failure mileage was unavailable.

• 12/12/2024· UNKNOWN OR OTHER

  it failed to shift out of low gear while merging onto the highway and the engine revved up to 6000 rpm as a result. I read that this is happening to other owners and the dealerships are unable to locate the problem. This is the first time that this happened to me, but from what I've read it will happen again. I'm afraid that the engine or transmission might blow up injuring me or or another vehicle next to me on the highway. I'm also afraid that if something does fail that it might cause me to lose control of the vehicle. I currently have a call into the dealership, but with what others have stated online, the dealerships have not been helpful in isolating the problem. There was no indication of any type (lamps or messages) that there was a problem.

• 12/11/2024· SEATS

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that after driving for approximately 9 straight hours, the contact had turned on the driver-side seat warming feature. The contact then stated that she began to feel burns on her upper right thigh and immediately turned off the seat warmer. The contact stated that the burns were so severe that she went to urgent care for treatment. The contact was treated for burn blisters on her upper right thigh. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer to have the seat inspected by a Chrysler investigator. The seat was torn apart and the investigator saw no signs that a breaker was tripped nor any evidence of burns on the heating coils. The vehicle was returned to the contact. The failure mileage was approximately 8,000.

• 12/10/2025· FUEL/PROPULSION SYSTEM

  My Jeep Cherokee 4xe is under an open safety recall for a high-voltage battery defect that can cause a fire while the vehicle is parked, charging, or driving. The manufacturer’s instructions require owners to NOT charge the battery and to NOT park the vehicle indoors or near structures. This makes the vehicle unsafe to store or operate. Stellantis has no remedy or repair timeline available. When I contacted Stellantis, they refused to escalate the case or provide assistance. The vehicle poses a serious fire hazard, and I am unable to use it for its intended purpose. I am requesting NHTSA review due to the severity of the safety risk and lack of remedy.

• 12/10/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The vehicle was scheduled for a service appointment the following week. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and 25V766000 (Engine); however, parts were not yet available. The contact stated that the fire risk was a major concern with the unrepaired recall. The manufacturer was made aware of the failure but provided no assistance. In addition, the manufacturer was made aware of the concern regarding the unrepaired recalls and that parts were not yet available. The failure mileage was approximately 20,000.

• 12/10/2025· ELECTRICAL SYSTEM

  Complaint Summary: 2024 Jeep Grand Cherokee 4xe — Battery fire risk recall, instructed not to charge the vehicle, not to park near structures, and no repair available. Description: My 2024 Jeep Grand Cherokee 4xe is under multiple safety recalls, including a serious battery fire risk. Jeep is telling owners not to charge the battery, not to park the vehicle near structures or anything that could catch fire, and that there is no repair available. This removes the primary functionality of the vehicle and creates a significant safety hazard. My wife is currently pregnant, and we are extremely concerned about the risk of a vehicle fire at our home. We have spent thousands of dollars on this vehicle, and it cannot be used as intended or stored safely. I am requesting NHTSA to investigate and hold the manufacturer accountable for providing an immediate resolution.

• 12/09/2025· FORWARD COLLISION AVOIDANCE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed and approaching a stopped vehicle, the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage, and the driver needed to depress the brake pedal at the last minute to stop the vehicle. The contact performed a test of the automatic emergency braking system. The contact stated that while two individuals were holding a beige sheet, the contact drove towards the sheet at 70 MPH, and the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage while the vehicle was near the sheet, and the vehicle struck the sheet. The contact then drove towards the sheet at 6 MPH and struck the sheet, then the Forward Collision Avoidance: Automatic Emergency Braking beeping sound engaged. The vehicle was taken to the dealer to be diagnosed, and the contact provided the recording of the Forward Collision Avoidance: Automatic Emergency Braking system failure to engage as needed; however, the contact was informed that no failure was found. The Service Director at the dealer informed the contact that the engineers for the manufacturer stated that the vehicle was functioning as designed. The manufacturer called the contact and offered monetary compensation to keep the vehicle; however, the contact declined the compensation and requested a trade or buy back assistance. The vehicle was not diagnosed or repaired. The dealer offered to trade the vehicle for a 2025 Jeep Grand Cherokee. The contact test drove the vehicle with a staff member from the dealer inside the vehicle, and the vehicle experienced the same failure. The failure mileage was approximately 200.

• 12/09/2025· ELECTRICAL SYSTEM,ENGINE

  I am leasing this vehicle for 3 more years. This vehicle has been nothing but trouble since day 1. Last winter it stopped running on the interstate during a blizzard and I had to coast in traffic to the side of the highway. They have come out with more recalls stating the batteries can catch on fire and the engine can catch on fire with no remedy to fix them. I can't plug it in, even though it's an EV. And they're saying to park outside away from structures. It is the middle of winter right now. I shouldn't have to park outside. I don't feel safe in this vehicle. If no fix, they should be replacing these vehicles with no penalties.

• 12/07/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  I am filing a complaint regarding my 2024 Jeep Grand Cherokee 4xe, which currently has a high-voltage battery fire-risk recall with no remedy available. This recall states the vehicle should not be parked in garages or near structures due to fire risk. This makes the vehicle unsafe to use as intended. My vehicle has also experienced four total recalls, repeated check-engine warnings, and it was in the service department recently (within the last week) with no mention of the battery recall and no resolution for the ongoing issues. I have attempted to contact my dealership (Fred Beans Chrysler Dodge Jeep Ram, Doylestown, PA) and the General Manager but have received no response for over a week regarding options for a safe loaner vehicle or next steps. The lack of remedy, the safety risk of fire, the inability to safely park or charge the vehicle, and the dealership’s failure to respond place my family at risk and leave the vehicle effectively unusable. I am requesting NHTSA’s assistance in documenting and escalating this unresolved and hazardous situation.

• 12/07/2025· FORWARD COLLISION AVOIDANCE

  My 2024 Jeep Grand Cherokee 4xe (VIN: [XXX] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a Florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from Florida to North Carolina on [XXX], the Check Engine light came back on. A cooling system failure was diagnosed, which caused critical safety systems to stop functioning: the forward collision warning sensor, radar, and driver-assistance features all became disabled. A technician also discovered that a component requiring nine bolts was fastened with only two, indicating improper repair or assembly and creating a serious safety hazard. I brought the vehicle to AutoStar CDJR in Hendersonville, NC, where additional issues were documented: rattling/thumping noise under the vehicle at highway speeds, wind noise entering through the front windshield, and the Check Engine light still on. The advisor noted in writing that the vehicle had been in the Florida dealership for nine months and now shows new faults. As of December 7, 2025, the vehicle is again in the repair shop. I no longer feel safe driving it. The repeated failures of the hybrid/electrical system, cooling system, and critical safety sensors, along with evidence of improper assembly, represent a significant safety risk. I request that NHTSA investigate these defects, as they appear to indicate a broader safety issue with this model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/06/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  Vehicle is subject to Recalls 68C (Fire Risk) and 78C (Loss of Propulsion). Manufacturer states remedy is 'Not Yet Available.' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard and risk of catastrophic engine failure on public roads.

• 12/06/2024· ELECTRICAL SYSTEM

  The key fob does not alway work. It is like the system in the vehicle “times out” and when the buttons are pressed in the key fob nothing unlocks, tailgate doesn’t open, or remote start doesn’t work. The door handle has to be touched for passive entry to “wake up” the key fob. Also, sometimes the vehicle says “key fob not detected” when in the vehicle to start it. At 6 months old the fob batteries had to be replaced. I have brought this up to my dealer and they said Stellantis is aware of the issue and are expecting a fix in the first half of 2025. There are many Jeep Grand Cherokee that are being built to this day with this issue. [XXX] Here is a link to a thread on a jeep forum. I would’ve never bought this car if I knew I would have this key fob issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/05/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification may not occur until Q1 2026, with additional delays expected for parts and repairs. As a result of these instructions, I am unable to store the vehicle safely at my home, since my residence only has attached garage parking. My workplace garage has also prohibited these recalled vehicles from entering due to fire risk. The vehicle is currently kept at the dealership because it cannot be safely stored. Jeep’s interim support is insufficient. They offer only $60/day rental reimbursement, which does not cover a comparable vehicle, and only $50 per rental period in taxes, leaving owners with significant out-of-pocket costs while their leased vehicles cannot be used for an extended period. This places owners in the position of either paying significant out-of-pocket expenses for an unsuitable rental vehicle, or continuing to park, store, or charge their vehicles in ways that contradict Jeep’s fire-risk guidance. While the recall is not labeled as a “stop drive,” the instructions functionally prevent safe use or storage of the vehicle. I am reporting this because the current interim guidance and lack of remedy create ongoing fire risk and practical safety issues for owners with no safe place to store the vehicle and no adequate interim solution.

• 12/05/2025· LANE DEPARTURE

  The Active Lane Management {ALM} disengages and will not come back on unless you shut the car off. Took to dealer. Showed him picture of problem. Dealer could not get it to do it and said there were no fault codes showing. It has done this numerous times.

• 12/05/2024· SERVICE BRAKES

  Total Brake Failure in 2024 Jeep Grand Cherokee Limited with less than 1800 Miles [XXX] , I was driving my new 2024 Jeep Grand Cherokee Limited, with less than 1800 miles on it, North on [XXX] in St. Michael, MN, traveling at approximately 30+ mph. I had signaled to turn E on [XXX] . I turned on my signal and began moving slightly to the right to get into the right turn lane, depressing my brake pedal at the same time. The brake pedal with little downward travel (an inch or less?) jammed and would not allow me to depress it any further. I had zero braking ability. A white car heading West on [XXX] , seeing I had my turn signal on and was moving to the right, began to pull out to make the LH turn onto [XXX] and go south. When my brakes totally failed, I swerved violently to the left, as my subconscious mind apparently indicated I was traveling too fast to make the RH turn. The white car continued to enter [XXX] , and by some miracle, I managed to make it around that vehicle as I swerved into the oncoming lane that, thankfully, had no approaching traffic. I continued N on [XXX] and tried several times to depress the brake pedal to stop but could not depress it more than a tiny bit, my wife yelling frantically, asking me what I was doing. I said, “the brakes don’t work!” It was as though the brake pedal had a brick beneath it, even though it did not have any obstruction. With the engine still running, I glided to a stop just short of [XXX], pulling over to the curb as I halted. Still, I could not depress the brake, so I put the vehicle in “park.” The engine still running and being on the main road just short of the turn into the housing development, I thought I should put it in “drive” and go around the corner for safety. The vehicle would not allow me to take it out of park. I tried a several times without su INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/04/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving 50 MPH, the vehicle lost motive power. The driver was able to pull over to the side of the road. There was no warning light illuminated. The driver was able to restart the vehicle after approximately 30 minutes, and the driver resumed driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine), and related the failure to the recalls; however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where an unknown software update was performed, and the contact was advised not to use the hybrid system of the vehicle. Additionally, the contact stated that the vehicle failed to start intermittently, made abnormal clicking sounds, and was glitching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 16,000.

• 12/03/2025· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

  I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traffic jam as this could possibly cause a major accident if a malfunction occurs with the vehicle causing me to cause a multiple vehicle collision on a highway or street. I did ask the dealership prior to signing " Are there any issues known with this model type of Jeep or recalls?" They simply stated no. I have told them that since i had just recently signed my paperwork Friday and trading in my prior vehicle would it be possible to reverse everything, he stated no. I do not know the laws in Texas or if there is an alternate route i can go about this due to it being a safety issue. When I've contacted Jeep there is yet a remedy to fix this issue.

• 12/03/2025· ELECTRICAL SYSTEM

  The vehicle has been inspected by the dealership, and they confirmed they cannot repair recalls 68C, 73C, or 78C because the manufacturer has not provided any remedy or parts. No warning lamps appeared before the recall, but the vehicle is now classified as a fire risk and cannot be charged. The dealership is holding the vehicle because they cannot safely release it back to me due to the high-voltage battery safety hazard. Stellantis has failed to offer any repair timeline, and I believe this is a serious safety issue requiring NHTSA intervention.

• 12/02/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System); however, parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were still unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

• 12/02/2025· ENGINE,FUEL/PROPULSION SYSTEM

  I purchased a used 2024 Jeep Grand Cherokee 4xe (approx. 64,000 miles) from EIDE Chrysler in Waite Park, MN on 9/30/2025. On the initial drive home, a “Service 4WD” warning appeared. Before I could return for the axle repair, a Check Engine Light for the hybrid system also appeared. After purchase, I also began experiencing exhaust fumes entering the cabin, which is a health and fire concern. At the time of sale, the dealership provided two contradictory recall printouts for the only recall they disclosed—one stated a remedy was available and one stated no remedy was available. I was verbally told the recall had been repaired. This was inaccurate. After the sale, I discovered that my vehicle now has two open NHTSA safety recalls, both with no available remedies: • 25V741 – High-voltage battery fire-risk recall (federal stop-sale order applies). • 25V766 – Engine contamination recall that may cause engine damage or failure. These recalls did not exist at the time of purchase, but the dealership never notified me when they were issued. Stellantis only notified me of one recall; I had to discover the second by checking my VIN on NHTSA’s site. The drivetrain warning, hybrid-system fault, and exhaust fumes occurred despite very low mileage after purchase. The vehicle currently has multiple unresolved safety defects, including fire risk and potential engine failure, and cannot be repaired due to lack of available remedies. I have opened a case with Jeep/Stellantis (Case #: 94881053). I am reporting these issues because the combination of drivetrain malfunction, hybrid-system warning, cabin exhaust fumes, and two unrepaired safety recalls poses a significant risk to occupants and other drivers.

• 12/02/2025· ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the RPM became elevated. The contact drove the vehicle to the shoulder of the road. The contact then turned off the vehicle. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. In addition, the contact stated that the failure occurred once while attempting to drive forward from a stop light. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that due to the failure, the vehicle was unsafe to drive. The contact stated that the vehicle was purchased to transport an elderly parent. The contact stated that the failure began one month after the vehicle was purchased, and the vehicle should not have been sold because of the unrepaired recall. In addition, the contact stated that the dealer had declined to schedule an appointment to service the vehicle, and the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the parts for the recall repair were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.

• 12/02/2025· ELECTRICAL SYSTEM

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

• 12/02/2024· ELECTRICAL SYSTEM

  The car did not start, the dashboard was on but did not started, where not able to take the electric park to tow it. Vehicle is new, with this weather being left stranded is not safe to go anywhere, you don't know if you will be able to return.

• 12/01/2025· FUEL/PROPULSION SYSTEM

  Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle’s fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning. At the gas station, the pump shut off at approximately 8 gallons, even though the vehicle indicated low fuel. When I manually resumed fueling, gasoline immediately overflowed from the filler neck. There was no gasoline smell prior to this event. After driving away from the station, the remaining range increased, then decreased again, fluctuating by about ±10 miles. The fuel gauge and range readings continue to be inconsistent and unreliable. These symptoms began recently and are getting worse. The vehicle is currently being operated in Hybrid mode only due to an existing recall advising not to charge the battery. This issue creates a safety risk because: The fuel gauge may not reflect the true fuel level, Overflow during refueling poses a fire hazard, and EVAP or tank-pressurization malfunction may be occurring. Frequency: Problem has occurred on multiple consecutive refueling attempts. Safety Risk: Fuel overflow, inaccurate gauge, possible stalling or running out of fuel unexpectedly. Dealer: Issue reported; diagnosis pending. No modifications have been made to the vehicle.

• 12/01/2025· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  on 11/28/2025, I received recall notice 68C/NHTSA 25V-741, from FCA US LLC. The recall affects my 2024 Jeep Grand Cherokee 4Xe, PIH. The recall states that the vehicle is at risk of catching fire, due to damage that may occur to the high voltage battery, during normal vehicle operation, and that there are no remedies for this condition currently available. In addition, owners are advised to refrain from... 1. Recharging the vehicle 2. Parking near structures 3. Parking near other vehicles Unfortunately, I don't live near an open field, so numbers 2 and 3 are nearly implossible. I contacted the FCE recall hotline today, and was told that someone from their "safe parking and rental car" team would be contacting me. This vehicle is leased through Stellantis motors. I want a simple termination of my lease immediately, so my wife will again be able to drive her car, safely transport our grandson, and park safely in our driveway. Any assistance you can provide would be greatly appreciated. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/30/2025· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  2024 Jeep Grand Cherokee 4xe — Ongoing Safety Defects With No Available Remedy I am reporting multiple unresolved safety defects on my 2024 Jeep Grand Cherokee 4xe that create a serious and ongoing risk of injury or death. I have contacted Stellantis bi-weekly since May, and my dealership has repeatedly stated they have no available repairs, no recommended remedies, and no ability to take the vehicle in due to outstanding recalls with no fix. I am being forced to operate a vehicle that is not safe to drive. 1. High-Pitch Electrical Hum and Continuous Cooling Fans While Parked/Off When the vehicle is turned off and not plugged in, it continues to emit a high-pitch electrical hum and the cooling fans run almost constantly. This behavior only occurs during charging or thermal management cycles, yet it happens while the vehicle is off, producing an abnormal load and possible electrical malfunction. Dealership confirms the issue but states there is no fix. 2. Instrument Cluster and Infotainment Screens Blacking Out While Driving Both digital displays shut off repeatedly while I am driving — up to 20 times per day. This removes access to critical information such as speed, warning indicators, and hybrid system status. The dealership again states they have no repair guidance from Stellantis and cannot resolve the issue. 3. Air Suspension Malfunctioning Hazardously The air suspension system releases and refills abruptly and uncontrollably. When I start the vehicle, the system rapidly raises and lowers regardless of mode or setting. It cycles continuously even when parked. The dealer acknowledges the behavior but reports no available service procedure or repair bulletin. 4. Sudden Uncommanded Acceleration When Slowing to a Stop (Most Dangerous Issue) When decelerating below 20 mph, the vehicle will suddenly rev to 4,000–6,000 RPM and lurch forward, requiring immediate and forceful braking to prevent collision. This happens in all modes (Hybrid, Electric, and e-Save). T

• 11/26/2025· ELECTRICAL SYSTEM,ENGINE

  •Battery not charging •“Service Hybrid System” message •Hybrid system malfunction warnings •Repeated system shutdowns or warnings related to propulsion

• 11/25/2025· ELECTRICAL SYSTEM

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 11/20/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 11/20/2024· ELECTRICAL SYSTEM

  Battery dead (Consistently dies) after garaged for 24 hours. Could not use my car in an emergency medical situation. I cannot depend on my Jeep to start

• 11/19/2025· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEMCrash

  On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stopping in the middle of an intersection. I opened a case with jeep customer care 2 weeks ago and haven’t since received ANY update. I need assistance because nobody is taking accountability or fixing anything.

• 11/19/2025· ELECTRICAL SYSTEM,ENGINE

  These vehicles need to be taken off the road and Stellantis needs to buy them back. 4 recalls all related to fires and/or failure of propulsion at speed that can cause accidents. Now I have 2 more open recalls, one for battery fire risk and another for the gasoline engine fire risk. Both the battery and gas engine systems on this vehicle are not safe enough to drive but there is no available fix for either. If the vehicles are unsafe enough to warrant these safety recalls with no fix then they should not be on the roads and those of us that are stuck with them should have relief from the manufacturer to get rid of them.

• 11/19/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THIS HYBRID VEHICLE IS EQUIPPED WITH A BATTERY THAT CAN COMBUST AND CATCH ON FIRE. A REMEDY IS UNAVAILABLE - THE CAR IS A SAFETY PROBLEM TO MY FAMILY SINCE IT CAN NOT BE CHARGED OR HOUSED IN MY GARAGE. THIS CAR WAS LEASED FOR ITS HYBRID OPTIONS FOR MY TRAVEL TO WORK - BASICALLY I AM PAYING FOR A FEATURE I CAN NOT USE. I ALSO WORRY ABOUT MY FAMILY DRIVING IN IT AS WELL. I WAS NEVER INFORMED BY ANY CORRESPONDENCE FROM STELLANTIS REGARDING THIS RECALL - IT WAS DISCOVERED BY MY OWN RESEARCH FROM NEWS ARTICLES. THERE IS NO IMMEDIATE REMEDY AND STELLANTIS REFUSES TO RELEASE ME FROM MY LEASE. THIS PROBLEM WAS CONFIRMED BY THE DEALERSHIP I LEASED THE VEHICLE FROM. THIS SUV IS AVAILABLE FOR INSPECTION AT ANY TIME

• 11/18/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed on the Mobile App, that the battery was charging every 3–5 hours. In addition, the contact stated that the failure had started immediately after a service appointment with the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed, but because the parts were not available, the vehicle could not be repaired. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 12,000.

• 11/18/2024· EXTERIOR LIGHTING

  High beams only working when physically holding the handle down. Automatic high beams not working at all and won’t come on unless you turn off automatic high beams. We took it into Flow Jeep in Charlottesville today where they told us they had heard about this issue from others, but that Dodge Jeep had not found fix and continue to claim it works as it’s supposed to. That cannot be when you cannot get the high beams to come on without physically holding the paddle. They cut the automatic highbeams on, which now means I cannot get my highbeams to come on at all unless I physically hold the handle down. You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.

• 11/17/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, there was an abnormally strong burning odor coming from the vehicle after driving. There was no warning light illuminated. The contact received notification of NHTSA Campaign Numbers: 25V576000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, the parts to perform the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 4,417.

• 11/14/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  My vehicle is affected by Recall 25V-741 (FCA recall 68C), which involves a risk of high-voltage battery fire due to potential internal separator damage. FCA’s NHTSA filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. FCA Customer Care advised me by phone that the vehicle is “safe to drive in e-save mode unless symptoms appear,” which contradicts the recall notice because the defect can cause a fire without warning or symptoms. This vehicle automatically recharges the high-voltage battery through regenerative braking and engine charging, making it impossible to comply with the instruction to “refrain from recharging.” During another discussion, a technician also told me that the “stop sale has nothing to do with the safety of the vehicle” and advised me to “drive normally.” When I asked about the prior cases where vehicles covered by this recall had caught fire, the technician replied, “Well, they’re still around, right?” This guidance minimizes the documented fire risk and contradicts the official recall filings. The vehicle cannot be safely used or stored under normal conditions, and no interim solution or transportation has been provided. The dealer stated they were instructed by the manufacturer’s warranty team not to assist and reiterated that no remedy exists. I am reporting the unsafe and contradictory guidance from the manufacturer and the inability to safely use the vehicle while the recall remains unresolved.