2023 Toyota Corolla Cross

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2023· STEERING,ENGINE,FUEL/PROPULSION SYSTEM

  In November, the engine stalled at a light when it was raining and the wipers were on. Warning noises were activated and the console read "steering Power Low." The car had to be pushed out of the intersection by other drivers. After a half hour the car was able to be restarted . The Car taken to dealership and they ran diagnostics on it and declared that there was nothing wrong with the vehicle. Yet on December 27th, it happened again. This time my daughter was driving the vehicle. It was raining, the lights and wipers were on and we stopped at a light. The engine shut off and would not restart. She pressed the brake multiple times and put the car in park. After about 5 minutes of sheer terror, she was able to restart the car.

• 12/25/2023· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Driving in Bumper-to-Bumper traffice on interstate 10. It was raining and the wipers were on. The problem occurred on December 20th during frequent starts and stops to maintain traffic flow with other vehicles. During one of the stops, the engine turned off as it normally does at a traffic light or when stuck in traffic. Upon lifting my foot off the brake, the car emiited loud sounds and various lights came on the dashboard. Cars behind me started honking their horns and other cars began acclerating passed me on the adjacent lanes. I was very upset and frightened. I tried several times to try and restart the car. I finally was able to get it started and drove directly to the dealer- Toyota of the Desert in Cathedral City. The Service writer said they could not find anything wrong with the car and would not give me a loaner. I am a health care provider and use my car to take my patients for doctor visits etc. She needs 24/7 coverage, so I asked her husband to pick me up at the dealer. He called the dealer and escalated the request for a loaner which was granted. The next day I asked him to return the loaner and pick up my car. He spoke with several people at the dealership including F&I, Service Director and Sales director and no one ever heard of this problem. He did some research and found that this problem has been reported many times. ie. Auto stop/start and many times with windshield wipers on causes car to unexpectantly stall. There are multiple reports listed under several categories on this database. This needs immediate attention before something terrible happens.

• 12/23/2023· EXTERIOR LIGHTING,VISIBILITY/WIPER

  When driving at night the illumination from the headlights is very poor. I can only see about 1/3 of the way up on the windshield and only a short distance in front of the car. Everything else is black. I am leasing the car for three years but I can't drive it at night it's too dangerous. Even if I use highbeams it is difficult to see. Both of my adult children have driven the car and come to the same conclusion. I brought it back to the dealership and they said the lights were adjusted properly to pass inspection. The only solution they had for me was to find someone to put in different bulps. They said they could not do it and if I did not buy it at the end I'd have to put the old bulbs back in. I have seen several other people on the internet that have exactly the same problem.

• 12/16/2024· EXTERIOR LIGHTING

  Dark spots on the road with the LED headlights on low beam. This is very distracting and causes me to focus on the dark spots. Very dangerous when driving on winding roads at night. A lot of deer on and on the side of the rural roads and the dark spots take my focus away.

• 12/13/2023· AIR BAGS

  On July 12, 2023 Safety recall 23TA08 was issued and it stated that dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle under Title 49, Section 30112 of the United States Code. But the next day on July 13, 2023 Larry H. Miller American Toyota in Albuquerque, NM sold the new car to me (agreement is attached) but didn't deliver it (didn't release it from the dealer's lot) and didn't tell me that the new recall was published the day before. I got the car on August 17, 2023 only. I expected that the car didn't have any safety issues, but several days later I found in my account at Toyota.com that the recall hadn't been closed for my car (health report is attached). The remedy was available in October 2023 but I hadn't got any notice from Toyota or the dealer, so my car was repaired on November 2, 2023 only (repair invoice from another Toyota dealer is attached).

• 12/09/2023· VISIBILITY/WIPER

  Nothing has happened yet but I feel that the wipers on this vehicle, in high speed, are not adequate to clear the windshield in a heavy rain. I have great anxiety driving in heavy rain since purchasing this vehicle. I would like this to be noted in case others complain and hopefully it can lead to a solution. I just purchased this vehicle and now am stuck with a vehicle that can't provide basic safety.

• 12/07/2024· SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  Vehicle Stability Control Malfunction Secondary Collision Brake System Malfunction Parking Break System Drive Start Control System and a Check Engine

• 12/07/2023· EXTERIOR LIGHTING

  Driving at night with low beam headlights there is a very distinct shadow that shows up especially on curves. The shadow moves back and forth on the curves. Dealer says that is normal but it's really scary when it happens

• 12/06/2023· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  I bought my car yesterday. Was driving tonight when it was raining with my wipers on. I stopped at a stoplight and the engine stopped, the check engine light came on, a loud and long beep sounded, and messages came up on the screen saying steering power low, press brake firmly to restart. I tried multiple times to press the brake for restarting but it didn't work. I had to put on my flashers for cars to go around me because I couldn't get the car to go. I finally put it in park and had to turn it completely off and on I believe twice before I finally got it started and could drive home.

• 12/04/2023· EXTERIOR LIGHTING

  The taillights on corolla cross hybrid S and SE of the USA model of the Corolla Cross are very unsafe. They only light up the very corner of the car, unlike the XLE models that extend onto the tailgate with LED lights. I just bought this vehicle 3 months ago and have several cars behind me flashing at me to let me know that my lights are off (which are turned on, by default the larger light piece on tailgate is not getting eliminated unless you have XLE trim). I feel that without more illumination in the rear of the Corolla Cross, vehicle is susceptible to getting rear-ended at night while stopped at traffic lights or stop signs where there are no street lights. Toyota should have a recall and replace those lights to help illuminate the vehicle.

• 12/03/2024· FORWARD COLLISION AVOIDANCE,ELECTRICAL SYSTEM

  The contact owns a 2023 Toyota Corolla Cross. The contact stated the vehicle was designed with the Front and Rear Parking Assist with Automatic Braking. The contact stated stated while parked and pulling out of a parking lot, the automatic braking system slammed on the brakes abruptly while there was a pedestrian 25 feet away from the vehicle. The contact stated that she sustained whiplash. The contact stated that while starting the vehicle and shifting to reverse(R), the alarms sounded, and the vehicle failed to respond because there was another vehicle parked nearby. The vehicle was taken to the dealer several times, where the failure could not be duplicated; however, the failure persisted. The manufacturer was contacted and a case was opened. The vehicle was taken back to the dealer, where a Toyota field inspector performed a full inspection of the vehicle several months ago; however, the contact had not been informed of the cause of the failure. The dealer was contacted and informed the contact that the field inspector's diagnostic report was not available. The contact stated that the failure had been recurring. The contact stated that she was suffering from Post-traumatic stress disorder (PTSD), and the vehicle failure had been affecting the contact's mental health significantly. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 9,000.

• 11/20/2023· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance with the Auto Stop Programming feature, however once the brake pedal was released, the engine failed to start while faults appeared on the instrument cluster display. When the vehicle was taken to the Toyota dealer, the manufacturer representative did not recognize the situation as a technical problem. They just advised to turn off the Auto Stop Feature as a "remedy" on August 3, 2023. Service job orders were not given when repair was requested. On November 13, 2023 the vehicle failed to engage any gear once the shift lever was moved from P to D. Malfunction faults appeared on the instrument cluster display and the engine stalled. Once again the vehicle put us on a safety risk due to manufacturer defects. The vehicle was transported to the Toyota Dealer for repair. I am a resident of Puerto Rico and this car was bought to accommodate my mother's and my needs of transportation to fulfill personal and professional necessities. Even though monthly payments are made in compliance with the financial commitment, warranty services already paid in advance are not being delivered or fulfilled. As a result of this condition, I am not able to recognize the trustworthiness of the vehicle under Toyota Brand advertising in Spanish "Maneja Confiado". It is my request for NHTSA to evaluate my complaint and investigate this defect of intermittent nature that compromises the safe use of this car by my family among traffic with other drivers. I will be seeking to cancel this purchase agreement and no longer recognize Toyota as a dependable or reliable option for transportation.

• 11/15/2023· ENGINE

  Engine stopped while the car was stopped at a red light, later at a stip sign and later while at a stop in traffic. A message popped up on the screen that indicated “Engine Stopped…Steering Power Low”. Had to put the car in park and restart the vehicle. 5 times it happened in one rainy afternoon while using the intermittent wipers and also while not using the wipers at all.

• 11/09/2023· ENGINE

  Idling in drive foot on break at stop light, 12197 miles and UTD on service and the “engine stopped” and indicated “power steering low”. Had the put in park and restart vehicle.

• 11/07/2024· ENGINE

  As I stopped at the stoplight the vehicle enter the automatic shut off pause as it should when the brake is firmly pressed. when I released the brake the engine did not restart. instead the following message showed on the vehicle information center in the dash: ENGINE STOPPED, STEERING POWER LOW. then it prompted me to restart the car. I have to put the car in PARK, depress the brake and press my start button to restart the car. This happen in an intersection! This is the third time and it seems it happens in wet conditions. to temporarily remedy the problem I have deactivated the gas saving automatic engine stop. The manufacturer and dealer have been contacted.

• 11/07/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle horn. It does not sound loud enough to be heard under all conditions by other drivers or pedestrians. Similar vehicles come with two horns: one high frequency and one low frequency. How was your safety or the safety of others put at risk? The described condition certainly can put at risk the driver safety or others. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was reported to the Toyota Dealership. They said that they tested the horn sound, was compared to a known good model, and did not find a difference in the sound intensity or pitch. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the dealer said that it tested the horn sound and compared it to a known good model. Were th. any warning lamps, mess. or other symptoms of the problem prior to the failure, and when did they first appear? Yes. When I first took delivery of the vehicle, the horn sounded louder. Below is a copy of the email I sent to Mossy Toyota dealership in San Diego, CA on 11/30/2023: Brian, This morning I left my Green 2023 Toyota Corolla Cross XLE for repair. One of the issues, in the list is the horn not working correctly. FYI, the Cross has TWO horns. One high note and one low note. Horn - Repair or Replace Did you know most vehicles have two horns that sound in concert? If your horn suddenly sounds thin or weak, your 2023 TOYOTA Corolla Cross may need to have its horn replaced. Contact us to help. For more info, see the weblink below: [XXX] 2023 Toyota Corolla Cross Horn - 865200R010 | Toyota Parts Overstock, Lakeland FL Horn. 2023 Toyota Corolla Cross. Genuine Toyota Part - 865200R010 (8652020300, 86520-0R010). Ships from Toyota Parts Overstock, Lakeland FL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/03/2024· STRUCTURE

  The roof rack is “attached” to the vehicle with glue. The entire back half of both sides of the roof rack are completly separated from the roof of the vehicle, I can stick my hand under it. I have had them replaced 4 times and they continue to not be adhered. They say there is no solution.

• 10/27/2023· STEERING,ELECTRICAL SYSTEM,ENGINE

  I bought this car less than a month ago! I pulled out of a parking lot and was waiting to turn left when my car suddenly shut off with a loud alarm sound. The check engine light came on as well as a steering pressure light. The dashboard read to press the brake firmly into the ground to start the car..it did not start. I was able to put the car in park and after 3 attempts get the car to start. I was in rush hour traffic with many cars around and behind me honking their horns and yelling all while I was stuck. There was no warning it simply just shut off in the middle of traffic. I am now waiting for it to be inspected by the service department where I purchased it from.

• 10/26/2023· SERVICE BRAKES,ENGINE,VISIBILITY/WIPER

  I was stopped at a light and the engine breaked. It did not reengage when I pressed the break harder or let off the break. I had to put the car in park and press the ignition button. Engine started at that time. it was raining and I did have my wipers on.

• 10/25/2023· ENGINE

  Some of the times when the function Autostart/Stop is on and the windshield wipers are active the car shuts down and throws engine lights on the car and the car won’t start after releasing the brakes, the car panics , and only will start again when moving from D to Park again and pressing the button .

• 10/24/2023· ENGINE

  Sunday 10/22/23 while idling and brakes engaged at red light. Engine failure again at 11,619 miles. Had to put in park and restart vehicle and put in drive. This is the 4th time in 11 months. It idles weird as well.

• 10/20/2025· AIR BAGSCrash

  I noticed that the police report does not mention or investigate the issue of the car’s airbags. This was a major accident, and the vehicle was completely totaled—yet not a single airbag deployed. I would like to know what action your department can take to address the sale of such vehicles in our country, and who will be held responsible when airbags fail to operate in serious accidents. I have great respect for the police department—like the military, it is one of the most disciplined and critical services in our society. However, I kindly request that you report the issue of the non-functioning airbags to your supervisors or the concerned department, and, if possible, bring it to public attention or initiate corrective action with Toyota car suppliers. Thank you very much for your service and understanding.

• 10/17/2023· STEERING

  The contact owns a 2023 Toyota Corolla Cross. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/16/2023· AIR BAGS,UNKNOWN OR OTHER

  I bought this vehicle 3 months prior to your letter that reached me mid July 2023 about a safety recall due to it being a safety issue and telling me to NOT let anyone sit in the passenger seat due to major safety concerns with the airbag. Being a couple of months old 2023 Toyota Corolla Cross and that it had taken me 3 years to find a vehicle to purchase (with Covid and no cars on any lots) I complied and put the vehicle in my garage awaiting more info to come. This left me carless but at least I was safe. In a bit the dealer called and said they had the necessary parts to replace.They did supposedly fix 1 although dealing with Takata I have no 100% assurance the parts or fixing was done correctly. Then shortly another letter came saying the driver's side also was affected and TO NOT DRIVE IT FOR SAFETY REASONS AGAIN!!I had to have surgery at Mayo Clinic and had to keep my appts and trips back and forth at my expense!! I had to rent a car for 4 days for this trip.The dealer also confirmed the problems with the car. I also know of the same problems in 2015 and much the same scene with Takata and faulty parts and a billion penalty they acquired.When filling this out it was stated under my VIN no."unrepaired recall info was not found for this VIN. Why am I getting letters from the manufacturer and they state the driver's side is unsafe and defects in the airbag(s) inflators have risks of deaths and injuries when deployed.Deployed chemicals used to inflate the airbag use an ammonium nitrate based propellent without a drying agent in their metal cartridge."PLEASE ADVISE NOW AS THIS DRIVER SIDE HAS NEVER BEEN FIXED." The dealer is the only place that inspected the one side-passenger-as no fix or parts-exist for driver's side now AND I AM MOST UNHAPPY THAT IT IS NOT STATED ON MY ACCOUNT THAT IT NEEDS MORE WORK AND TO NOT DRIVE IT.I do not recall any light or messages showing but then again I have only driven my BRAND NEW SUV a few times and then it has been garaged.

• 10/13/2023· FORWARD COLLISION AVOIDANCE

  It was raining. The adaptive cruise control was engaged. The system did not sense the car in front and keeps moving at set speed. It happen at least three times during the trip. I have to disengage the cruise control or hit the brake to keep the car from hitting the car in front. I looked at the in car cruise control monitor. It did not detected any car in front. Even thought there was a car in front. In my previous car with adaptive cruise control. If weather was preventing the safety system from operating normally. A warning would pop up and disengage the adaptive cruise control. No such warning with the Corolla. The adaptive cruise control seems to be operating normally once the rain has lighten up.

• 10/06/2023· STEERING,ENGINE,VISIBILITY/WIPER

  When it is raining, wipers are on, and I stop at the traffic light, start/stop function turns on when I press the pedal all the way down, but when I release it to drive again, the engine won't start back and the message appears on screen "engine stopped, steering power low", which is scary because the cars at the back starts honking, then I turn the car into parking, switch the car off and turn it back on and then I can drive. Apparently, it is a know problem with this model but Toyota refuse the accept that they know about it and they do not have the solution. It has happened to me 5 times in 3 months, since I bought the car.

• 10/03/2023· STEERING,ELECTRICAL SYSTEM,ENGINE

  My vehicle was stopped at a stoplight with the start stop engine feature engaged. I had my windshield wipers on, and it was raining heavily, when suddenly that car turned completely off and started emitting a loud beep. There was a power steering error on my dash and the wheel locked itself completely, the car would not restart at all. There was a message on my dash to firmly press the brake, and the car would restart, but pressing the brake did nothing. I was stuck in the middle of an intersection in a vehicle that is less than two months old in the middle of traffic, and live in a city, where it rains continuously for several months out of the year. Toyota is aware of this issue, but there aren't any fixes available for a vehicle that will turn itself off when using the windshield wipers while it's raining.

• 10/02/2023· ENGINE,LANE DEPARTURE

  Engine stop and start while stopped in traffic 2 times on Saturday and vehicle lane assist seems to be off a bit- pulling to the right a bit. Also idles weird. Charges engine weird times when parked or idling.

• 10/01/2023· EXTERIOR LIGHTING

  Tail lamps on this car are very small and dim compared to other vehicles. Have been told by other drivers that they are not very visible. Tail lamps are working correctly, this seems to be a problem with the design of the tail lamps.

• 09/30/2023· ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER

  I was driving during the rain with the wipers on (intermittent) and the auto start/stop feature engaged. I got to a red light and stopped. I lifted my foot off the brake to press the accelerator and then the car didn't restart. The instrument panel then said low steering power and another message about the brake. A loud tone was continuously emitted. I pressed the brake and put the car in park and was able to restart it. I was scared because traffic behind me was honking for me to proceed and I was not able to at first.

• 09/25/2024· UNKNOWN OR OTHER,ENGINE

  After the first issues with start stop car would just shut off in the middle of driving, came a new issues In august 2024 When all these lights came on car had been park over night and not driven so it was a fresh start . Warning lights included parking brake system, Drive start control, check engine, vehicle stability control and secondary collision brake system. Corolla cross would not back nor move this time . Took to dealership with no findings or solutions. Again September 2024 same warning lights and car had just been driven 8 miles and was in park. These warning lights are very much a safety concern. Have taken to dealership with no resolution or findings

• 09/23/2025· EXTERIOR LIGHTING

  SAFETY HAZARD! TAILLIGHTS ARE POORLY DESIGNED: NOT CLEARLY VISABLE AT NIGHT(BAD WEATHER) FOR THE VEHICLES BEHIND. I WAS ALMOST REARENDED AT NIGHT BECAUSE OF THIS; AS THE PERSON BEHIND ME, TOLD ME. THEY NEED TO BE ON THE BACK OF VEHICLE FOR PROPER VISUALIZATION FOR VEHICLE BEHIND. YOU CAN ONLY SEE THE BACK TAILIGHTS AT NIGHT IF YOUR ON THE SIDE OF THE VEHICLE. THAT IS A DANGEROUS SITUATION FOR MOTORISTS.

• 09/23/2023· STEERING,LANE DEPARTURE

  This is a recurring problem since buying the vehicle new... now at ~7,500 miles. Problem occurs on state highways (North Carolina country roads). While Lane Tracing Assist is active at 45 mph - 60 mph, the Lane Tracing Assist works fine and as expected on large radius state highway curves, but when it comes to smaller radius curves, the Lane Tracing Assist takes the turn in an overly aggressive manner. It wants to cross the median on curves to the left, and it wants to run off the road on curves to the right. The lane departure warning sounds in both instances, so the car recognizes it is departing the lane. I am able to maintain control to keep the car generally in its lane, but I have to actively and physically fight the steering system to do so.

• 09/22/2025· ENGINE

  Colant bypass valve

• 09/21/2023· EXTERIOR LIGHTING

  When the headlights are on Low, not High beam, there is a dark horizontal and vertical streak (shadow) in the illuminated area in front of the vehicle. The dark area looks like an L turned on it's side to the right. It is the same for both right and left headlights. This shadow area prevents full illumination of the roadway ahead of the vehicle. This also is a distraction and causes the driver's eyes to drift to the dark areas and further degrades nighttime driving safety. Per Toyota Corolla Cross Forum, this problem is across the board for the Cross vehicle, not just mine. When the lights are on Low and you hold a paper in front of either light, the dark streak is easily seen.

• 09/20/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  ATTACHMENTS OF PICTURES FOR COMPLAINT NUMBER 11688637. [XXX] [XXX] . 2023 Toyota Corolla Cross The scanned pictures shows all the warning lights displayed on my vehicle. A NEW COMPUTER WAS INSTALLED YET IT CONTINUES TO REFLECT THESE LIGHTS. A NEW SWITCH ASSY, HOSE VENTILATOR, VALVE ASY, OI AND COMPUTER ASSEMBLY. CURRENTLY THE DEALER ORDERED INJECTOR SET, ALONG WITH SWITCH, PUSH. HONESTLY, THE PROBLEM CANNOT BE FOUND, PARTS WILL BE ORDERED CONTINUOSLY. THE DANGER WAS WHEN THE ENTIRE DASH BOARD WENT BLANK, WHILE ON THE HIGHWAY, THE VEHICLE LOST POWER AND THE TRANSMISSION STALLED TO SHIFT GEAR. I PULLED OVER ON THE SIDE OF THE ROAD AND CALLED THE CEO OF TOYOTA IN PUERTO RICO. I EXPLAINED TO THEM MY LIFE IS AT RISK. THEY DECIDED TO GIVE ME A RENTAL UNTIL THE NEW PARTS COME IN. PLEASE INVESTIGATE THIS MATTER. MY VEHICLE HAS A SERIOUS PROBLEM. IT HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THIS ISSUE AND TOYOTA DOES NOT CARE IF I DIE OR LIVE. WHO KNOWS IF OTHER INDIVIDUALS IS HAVING THIS ISSUE. PLEASE INVESTIGATE THIS IMPERATIVE MATTER. THIS VEHICLE WILL BE TWO YEARS IN NOVEMBER 2025. VEHICLE COMPUTERS LAST IN EXCESS OF TEN YEARS. ALL THE LIGHTS BELOW STAYED ON FOR SEVERAL WEEKS. THE TECHNICIAN KEEP REMOVING THE BATTERY FOR RESETTING PURPOSES, WHEREAS ALL WARNING SIGNALS DISPLAYED ONCE MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/20/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  I purchased a brand-new 2023 Toyota Corolla Cross LE on [XXX], in St. Croix, Virgin Islands, selling price, $31, 500.00 Early July 2025, I started the vehicle, and unexpectedly, multiple lights emerged on the dashboard screen per below, Exhibit 1 - Check Engine - Visit your dealer Exhibit 2 -Drive Start Control Malfunction - Visit your dealer Exhibit 3 - Parking Brake Malfunction Exhibit 4 - Secondary Collision - Brake System Malfunction Exhibit 5- Parking System Malfunction The vehicle was taken to Island Toyota on July 5th. The codes were cleared by removing the battery terminal. Two days later, the warning lights reappeared. After the technician performed diagnostic testing, I received a phone call to pick up the vehicle. The total cost of the ordered parts exceeds $2,000, which includes a computer. This vehicle is under warranty, particular vehicle IS NOT TWO YEARS OLD. This vehicle is a LEMON. I spoke with Carlos Rivera, a Customer Service Agent at Toyota of Puerto Rico. I notified him of this matter via phone calls, and he responded. He stated that his department is the warranty department, solely responsible for ordering parts for vehicles with warranties. He advised me to speak Ms Charla Green, the General Manager for Toyota St. Croix. Not quite sure why she never returns calls and is virtually unfeasible to speak with customers is atrocious. The front desk agents seems to be programmed to let you know Ms Green is not available and the supervisor, Ms Francis, seems uninterested in the daily chronicles with ones vehicle. The Entire department running blind while upper management is collecting hefty salaries. When the poor man cries out in distress, it’s a deep yearning for help and reassurance from the workers getting paid to help. While traversing on the [XXX], with a passenger in the vehicle, approximately, on [XXX], the instrument cluster display went BLANK, the vehicle lost power, slowed down, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/20/2023· POWER TRAIN,ENGINE,VISIBILITY/WIPER

  I was at a red light on a busy highway. All of a sudden my car stopped working: I got a message on the dashboard along the lines of "engine power low" and "press brake hard to restart". But even if I pressed the brake hard, nothing would happen, and my car wouldn't move forward. In fact, because I was on a slight uphill, releasing the brake pedal made my car go backwards. The steering wheel also felt locked. I was panicked because the light turned green and a lot of cars were waiting behind me. I put my hazard lights on, and kept trying to press the brake hard to no avail. Finally after about a minute, I put my car in park, and turned off my car. I then restarted it, and it suddenly worked. This was a super scary experience, and very disappointing since my car is new as of two months ago.

• 09/18/2023· UNKNOWN OR OTHER,EQUIPMENT

  Roof racks are secured with double sided tape. Tape on both racks failed causing both racks to become up secured from roof of vehicle.

• 09/12/2024· ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER

  While driving in the rain with my windshield wipers on, my car suddenly stopped and the message on the car said “engine stopping, steering slowly” and after that it said “press on brakes slowly, engine stopping , steering slowly” and then it started to cut off. I forcibly put it in park and then the engine came back on and the car started to drive fine. An hour later, I turned my car back on and started driving and my screen went black. I turned the car off and turned it back on and it started working again. I think it could be an electrical issue but I don’t know for sure. I bought this car used with a little over 30k miles on it.

• 09/09/2025· PARKING BRAKE,ENGINE AND ENGINE COOLING,FORWARD COLLISION AVOIDANCE

  See attached document for complaint.

• 09/09/2023· STEERING

  The car turned off several times while I was stuck in traffic, it was raining an the wipers were on. This happened on Riverside Drive, NYC on 9/8/23 around 5 pm. The warning said: low steering power. There were cars behind me and could have crashed my car.

• 09/07/2024· SERVICE BRAKES

  the incident has occurred three times since i have had the vehicle, two were at low speed and one was at moderate speed, the brakes initially start to work but in the final stage of braking the brake pedal gets very hard and the brakes seem not to be working for about 1-2 seconds, my natural reaction has been to hit the pedal several times and finally it ends up working. i took the vehicle to the toyota service center and they told me that the brake pads are perfect, when evidently it is not a failure of the break pads, i am not a mechanic but it is evident that the breaks pads are not the problem. Luckyly I didn't have cars in front, 2 stops sign and 1 was a yield sign. Not lights or alerts in the car dashboard.

• 09/06/2023· AIR BAGS

  I bought a 2023 Cross in good faith the end of March 2023. I needed it as a replacement car as mine had been totaled as I was hit head on Feb. 9,2020.Then the covid long months and years hit right after and then I could find no car. When I finally found one through a dealership then I got no 1 recall and later no2 recall.I have not been able to drive it much as safety issues and it has been sitting for weeks. First why was Toyota allowed to go through Takata for the parts when years ago they were in a prior recall with this manufacturer and Takata filed for bankruptcy then. Now this is the largest recall in this recall history and we, the customers of new cars, are in a mess. I bought an extended warranty which is no good since my car is sitting, they have the 2022 Cross SUV on this recall also-why was it not taken care of before we bought new 2023 vehicles??I waited years to replace my totaled car due to no cars (new) on lots and I had many injuries and the person who hit me had nothing to even pay off my bill for injuries-just a little insurance his mother had taken out.Had I known about the problem I would have found another new SUV.Why is there no one not allowing Toyota to use this manufacturer AGAIN so we do not have to go through all this. I have been through enough physically and still have medical problems and have to go to medical facilities 5-6 hours away for problems and planned on using my Cross and have 5 upcoming trips in the weeks ahead of me. I hope there can be some changes so this never happens again to new car buyers-it also has affected my car's value. I am so disappointed and mad in the whole situation. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/05/2025· VISIBILITY

  The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving 68 MPH, there was an abnormal sound like a gunshot coming from the sunroof. The contact stated there was a huge hole formed in the middle of the sunroof, and air was rushing into the vehicle. The contact discovered a large piece of glass behind her right ear; however, the contact was not injured because of the failure. The contact pulled over at the next rest stop and cleaned out the vehicle. Upon inspecting the glass, the contact discovered several hairline fractures and cracks around the edges of the glass. The contact believed that the failure was caused by excessive pressure and stress placed on the vehicle after extensive hours of driving. The contact stated that while driving for an extensive period at high rates of speed, the contact had to clear her ear passages because her ears were frequently filled with air. The contact notified the dealer and an independent mechanic about the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 12,000.

• 09/05/2023· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  I ordered the car in July and it arrived on 8/3/23. On 8/31/23, I got in the car while in my garage, attempted to start it as usual, and a loud sound occurred when I shifted from park to reverse. Lights began flashing. I turned off the car, got out and walked around to make sure I hadn’t hit anything. After verifying clearance all around, I checked my phone. The Toyota Corolla Cross XLE had 4 codes listed: malfunctions of: electronic control of engine, AWD system, drive-start control system, and the advanced ultrasonic detecting and ranging system. I restarted the car and backed out of my garage. The check engine light was still on. I backed out and tried to drive down my neighborhood street. When I steeped in the accelerator, the engine would race but not engage. Acceleration was problematic so I returned home. Later the same day, I had it towed into a local Toyota service center. After several days, they said it was “just a glitch”. They reset it and have not been able to get the codes to recur.

• 09/04/2023· UNKNOWN OR OTHER

  Purchase car 8/28 ( brand new 8 miles in it) drove it 1 time 9/1. On 9/3 the car would not start. Giving message key not detected although key was in dash. Then it said push break portal and touch engine switch with key. Still did not start. Today 9/4 same thing. Dealership Manager and technician came to my home (outstanding service ). I discovered it was not turn battery that the key was not being recognized. They said they have not had the problem with their cars but have heard about it worth this car from other dealerships. There is No fox as of yet.

• 08/31/2023· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  The car has suddenly turn off while driving, all lights come one and does take a while to be able.to turn back on. It had happened 4 times already. Twice today while my daughter was driving on a busy street, nearly missing getting it by someone else. And the second time in the middle of an intersection today was a rainy day, and she had the automatic on/off button off. Twice before, on 2 separate days one was sunny, the day was sprinkling.

• 08/17/2023· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2023 Toyota Corolla Cross. The contact stated that the automatic START/STOP feature intermittently failed to operate as needed. There was no warning light illuminated. The vehicle failed to restart upon depression of the accelerator pedal. The contact was forced to manually place the gear shift into park(P) and restart the vehicle. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

• 08/16/2023· ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER

  I was driving in the pouring rain with intermittent wipers on in bumper to bumper traffic and stopped at a red light. Car shut off, with traffic behind me and I had to put hazard lights on. Dashboard messages appeared - Low steering power light and then said to press brake and auto start button. Luckily it restarted. Second time this has happened as I had 500 miles and thought I didn't know how to operate the car since it was new. This time 2,400 miles and there was no doubt the fear I experienced was an electrical issue. Drove to Northshore Toyota, who advised no codes were stored and couldn't duplicate the issue. I contacted Toyota Brand Engagement with case # [XXX] and [XXX]. Northshore Toyota contacted field technician and said to reprogram the main computer. They will do this today. If it doesn't fix the issue, after 3 times of the dealer trying to fix it, I can go to arbitration with Toyota. Car is at dealer so I do not have a document to upload.