2023 KIA Sorento

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2024· ENGINE

  Engine consuming excessive oil between oil changes.

• 12/14/2023· STEERING

  While driving there is a loud squeak that is coming from the steering column on the left side. The dealerships cannot reperform because it only happens about 60% of the time when driving. We have brought the vehicle in twice now and both times the dealership could not recreate the noise. Many people are having the same issue with the 2022 and 2023 Kia models. They have speculated on what is causing the sound. One individual that was able to get their dealership to work on it said their dealership had to replace the "power pack" which is a steering column control module. Another individual said that their dealership had to emergency order a new steering column to replace it. Each of these makes me believe that there is an issue that Kia is not addressing that is putting the lives of drivers at risk. If the steering control module goes out while driving it could cause the driver to be unable to turn normally and cause an accident, or if something breaks within the steering column that restricts the movement of the steering wheel an individual could go off the road or hit someone. Steering issues are extremely dangerous to the driver and the general public, so I am hopeful that this will help get the ball moving on finding out what is going on with these steering columns before a serious accident occurs. Thank you.

• 12/12/2025· ELECTRICAL SYSTEM

  I have been calling the nearest Kia dealership to have this recall fixed since September 2025 and there has been no remedy since. We do not feel safe using the vehicle due to the recall involving a fire hazard due to HVAC wiring. We have a family that needs the vehicle and its been 3 months with no remedy and no estimated date of when remedy will be available, so remedy for recall is indefinite. We would like Kia to repurchase the vehicle or assist in auto monthly payments, as we are paying for a vehicle that we cannot use. We have kids and do not feel comfortable driving in this vehicle. We use this vehicle to help work and recall has impacted us financially. Below are details of the recall as we are trying to get Kia to help with: Manufacturer Recall Number SC351 There is no remedy for this safety recall ***REMEDY IS NOT AVAILABLE YET*** KIA AMERICA, INC. IS RECALLING CERTAIN 2021-2023 SORENTO VEHICLES. THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) BLOWER MOTOR WIRING HARNESS MAY BE INADEQUATE, WHICH CAN RESULT IN A FIRE. Safety Risk A FIRE INCREASES THE RISK OF INJURY.

• 12/09/2024· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES

  What component or system failed or malfunctioned, and is it available for inspection upon request? I was driving and the car completely shut down- I could not use my brakes or accelerate. I had to pull along the road in ongoing traffic to coast to a stop. I lost all control. How was your safety or the safety of others put at risk? I was in traffic and the cars behind me had to slow down immediately, I could not speed up or even brake to come to a stop. Others around me as well as myself were in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? They reviewed and said they scanned it and did a drive test and could not find the cause. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, It was seen at the Kia dealer I bought it from. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? As soon as the vehicle lost power there was a warning sign on the dash that showed "limit" with a half circle emblem.

• 12/09/2024· POWER TRAIN

  When I start driving, there’s a lot of hesitation like it’s going to stall and it also does this going up hills or mountains? I was on the interstate and there was a line of cars behind me and my car started to hesitate and almost stall, causing all cars behind me to break to not cause a domino effect accident I have reported this to the Kia dealer and knowing that there’s a lot of DCT problems that are posted all over the Internet they are saying there is no problem with the car upon doing research again there is a lot of DCT reporting of Kia’s not just my Sorrento please do some research on this and help me. We just bought this car. There is 13,000 miles on it. It should not be doing this and again I’m going to a different Kia to see if they say the same thing. Below you ask for a date that this happened there is too many dates to enter, but I will try to enter the very first one that we experienced.

• 12/07/2025· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Incident #1: [XXX] The vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 MPH with oncoming traffic from both the East and West as I was turning West from a North Bound Road. On coming traffic was traveling between 45 and 50 MPH. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerate. Depressing the accelerator did not increase my speed. The car kept at a 20 MPH speed for the 1/2 mile I traveled to pull off the road in a safe location, causing traffic to be disrupted until I could pull off the highway I had the car towed to the Kia of Round Rock dealership November 17th. The car remained at Kia until December 3rd where they were unable to duplicate the problem. I requested the problem be referred to Kia in California. Kia of CA was totally unresponsive when the problem could not be duplicated. Incident #2 [XXX] Vehicle failed to respond to accelerate after stopping before attempting to enter a four lane highway. (No traffic was visible.) The car would not accelerate more than 20 MPR, the speed limit was 55 MPH. For the 1.5 mile trip home, I turned on my hazard lights, kept to the right and flagged traffic around me. The car never exceeded 20 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/04/2025· UNKNOWN OR OTHER

  I was Driving the car and the sunroof exploded out of the blue.

• 12/04/2025· ELECTRICAL SYSTEM,VISIBILITY

  The contact owns a 2023 Kia Sorento. The contact stated that while attempting to activate the HVAC system, there was an abnormal burning plastic odor inside the vehicle. There was no warning light illuminated. The vehicle was to an independent mechanic who diagnosed the vehicle and determined that the blower motor relay had short circuited and needed to be replaced. The vehicle was not repaired; however, the contact performed a repair based on guidance from the mechanic. The contact stated that the vehicle was repaired, but the failure with the blower motor relay reoccurred. The contact recently received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility). The contact related the failures to the recall. The contact called a local dealer and was advised that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 48,000.

• 11/30/2025· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  Check engine light on. Rear defrost doesn't work. Auto stop/start not working. Cruise control not working. Vehicle shuts off sometimes at stand still and have to put in neutral or park and push Start button. Engine looses power while driving. Check rear cross traffic, check tire pressure monitoring system, check lane departure warning system, check speed limit system, check lane keeping assist, check forward safety system lights are cycling on the front screen and warning ️ signs pinging. Vehicle has been inspected 3 times at a local KIA DEALERSHIP. 1st in 4/2025, 2nd 6/2025 3rd time 10/2025. Module was replaced and 2 days later same issue so Vehicle will be going back a 4th time. No warnings before issues started. Sometimes it does it for hours and sometimes it's back to normal.

• 11/30/2022· TRACTION CONTROL SYSTEM

  was driving down road that was dry with sunshinning. Vehicle Traction control then came on breaks went to the floor and steering wheel started to jerk while the car was still going 55 MPH

• 11/23/2025· FUEL/PROPULSION SYSTEM

  Around 35,000 miles the vehicles fuel pump, relay assembly, and smart junction box failed and left my wife stranded. Kia took about 7 days to diagnose and repair.

• 11/19/2025· ELECTRICAL SYSTEM

  On 8 occasions, while driving on a highway, the emergency lights started to flash out of no where and the driver could not accelerate. The driver had to find a way to pull over and turn the car off and then restart the car. The car was taken in 3 times and checks were run but no codes showed up. The third time the car was brought in, the mechanic agreed to drive it until the problem could be reproduced. The car was driven for 70 miles but it could not be reproduced. The mechanics were informed that it happened every 300-500 miles and the car had not been driven enough. The mechanics said it was running as designed. Our safety and everyone on the road was put at risk if we could not get over to a shoulder.

• 11/19/2023· STEERING,LANE DEPARTURE

  Made several attempts to fix squeaking and rattling in steering column when lane keep assist is engaged. Dealership vehicle was purchased from notified me " we cannot replicate the problem", after driving my vehicle 59 miles. I sent multiple of the issue via email and text message. Finally, the service manager agreed to let her shop foreman do a ride along. At this time, Demontrond Kia acknowledged there was an issue. Demontrond Kia diagnosis was " Found vapor lines vibrating on brake lines causing the noise from steering wheel." Kia technicians re-routed vapor lines from brake line and test drove the vehicle another 89 miles. Two days later the same exact issue was still present. At this time, the Service manager has yet to respond back to me. I sent a request for an appointment to take care of the reverse camera recall through the kia access app twice after emailing the Service manager. I still have not heard a response.

• 11/13/2025· POWER TRAINCrash

  The contact owns a 2023 Kia Sorento. The contact stated that while the vehicle was parked, the gear shifter was shifted into drive, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move forward. No warning lights were illuminated. The contact stated that the failure had occurred more than five times within a month. The failure occurred after a previous repair was performed by the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that previously, while the vehicle was parked on a hill, the gear shifter was shifted into reverse, and the vehicle rolled forward and crashed into a curb. The vehicle was taken to the dealer and was repaired. The contact was informed that the failures were not failures but instead the normal function of the vehicle. The contact submitted a Lemon Law claim and was advised to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,700.

• 11/11/2025· SERVICE BRAKES

  Brakes and rotors needed changed at 23930, not normal

• 11/04/2024· POWER TRAIN

  Transmission Warning Indicator appears on Dashboard Cluster and vehicle bucks and stalls and won't shift properly. Dealership found Transmission was never filled properly and below specifications according to Kia Service and was verified the fluid level was extremely low and not filled to specification from factory. The dealership filled transmission to proper level and test drove vehicle. Issue seamed to be fixed. But now a month later same transmission is is happening with Transmission warning Indicator and vehicle bucking and not shifting properly causing erratic vehicle behavior and safety issues.

• 10/23/2025· UNKNOWN OR OTHER

  Automatic lift gate closed and injured child. Was placing groceries in vehicle. Closed lift gate with button on lift gate, child was next to me, but hand was behind him. Liftgate closed and would not reopen. Child was injured.

• 10/23/2023· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  1. I have been complaining about the vehicle turning off by itself. No one is listening to me or telling me what is causing the problem. I have numerous witnesses when the car turns off by itself. It isn’t safe. It could cause a deadly accident. No it’s not the auto shut off either. I have to put the car in park and hope it restarts each time. 2. When auto shut off is in use the vehicle stalls leading it to act like it’s trying to get fuel to move and turns off. I’ve come too close to having accidents. I never know when it will do it. Sometimes I don’t drive it because I don’t want to be held liable for causing an accident and harming somebody's life. 3. I had been complaining to them that I smelled something burning but I couldn’t identify it. I asked them to keep my car and check it out and they refused. While driving in the hottest summer the AC goes out. I immediately took it to the dealership. The worker said we can’t fix it. It'll be a week before they will take my vehicle. The lady was rude and said go to another dealership. It was too hot not to have AC then on top of that it rained the rest of the week and I wasn’t able to work because I couldn’t defog my windows to drive. It finally stopped raining and I was able to get another dealership to check it out and they told me something had burned up that makes the AC work ( I have the paperwork). If they would have checked the car like I asked when I first started complaining about smelling the burning smell this could have been avoided. Also, I don’t get notifications about recalls via mail, phone, call, email etc.

• 10/16/2024· ELECTRICAL SYSTEM,ENGINE

  While driving vehicle looses throttle power, goes into limb mode. Does not throw any codes. Turn the car off then back on and drives fine for a little bit. Has happened numerous times. Multiple trips to the dealership but since no codes pop up nothing can be fixed. Major safety issue!!!!

• 10/11/2024· UNKNOWN OR OTHER

  Mounting bracket for the backup camera failed and caused the camera to dangle from the car. This caused me to not be able to use the camera to view objects and surroundings directly behind the vehicle. A dealer said they fixed the part back when it was originally recalled, but the new bracket broke and the dealer is refusing to fix the issue. They said the initial recall was completed and the part is now out of warranty and therefore they will not fix it, even though the exact part that was recalled originally has now failed again.

• 09/30/2025· UNKNOWN OR OTHER

  Moonroof unexpectedly shattered, like a bomb had gone off, sending thousands of pieces of glass into the interior and on the vehicle occupants (including 3 children [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/30/2023· POWER TRAIN

  Transmission problem arised on/about 9/15/23 and 3,000 miles. There is a distinct shudder when shifting through lower gears, more recently, on/around 4,000 miles l, shudder is growing worse, and there is intermittent problems at highway speeds. This is very dangerous, and could cause an accident/injury at any time. I have been to my local Kia dealership 3 times now, who have flight recorded and concurred with me that its the transmission failing, but have been sent home every time with "we don't know exactly what it is, so keep driving it". These symptoms are very similar to the 2021 model years dct transmission recall problems. I know of others with this same problem, and Kia needs to be held liable asap.

• 09/30/2023· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  Dear NHTSA, I am writing to report a serious safety issue with my 2023 Kia Sorento, purchased in February 2023 from Ken Garff Kia Avondale. In July 2023, I began experiencing alarming issues, including flashing lights, dashboard error messages, and malfunctions, despite the vehicle being unused for several days with no visible damage. The air conditioning system malfunctioned, blowing hot air even when turned off. Upon inspection at the dealership, I was told the front sensor was damaged, with a repair estimate of $1700. However, no visible damage was evident, and I believe this issue should be warranty-covered due to its electronic nature. The dealership noted that 35 others faced similar problems, raising concerns of a manufacturing issue. Despite persistent efforts and a replacement part installed nearly two weeks later, the problem persists. I've incurred nearly $500 in rental car expenses, as the situation remains unresolved, even with involvement from Kia Corporate engineers. My aim in reporting this issue is to ensure consumer safety and seek a prompt resolution, as I continue to make $1k monthly payments for an unused Sorento. I respectfully request your assistance and prompt investigation into this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/24/2025· UNKNOWN OR OTHER

  While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.

• 09/18/2024· POWER TRAIN

  Car is a huge safety issue. Seems to be DCT transmission issue. Car gets stuck in first or second gear and revs all the way up. Happened multiple times getting on highway or at intersections. This has almost caused multiple accidents for me. You can push the pedal to the floor and it won’t do anything. The only temp fix is turning car off and back on.

• 09/17/2024· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  I had just entered the highway and reached highway speed of 70 mph. Without any warning, the engine died, all of the dashboard lights came on, and I was unable to accelerate. Thankfully I was in the right-hand lane and there was an exit ramp a short distance ahead. The car decelerated as it had no power, and cars behind me were honking. I was able to exit the highway and coast into a parking lot just off the frontage road. Had I not been able to get off the highway, the vehicle would have been stalled in fast-moving traffic, and a pile-up could have easily occurred. I turned the car off using the push button start/stop, waited several minutes, and restarted the car. The check engine light was on and the car diagnostics system reported an issue with the "engine management system." Upon clicking the details link, the diagnostics system further stated "A possible condition with your Engine Control System has been detected. A full system check is recommended to be done soon. Please contact your local dealership to schedule an appointment." I took the car to a local Kia dealership, and they stated they could not recreate the problem. They reported they "inspected the vehicle for DTC's and found code PO65312 in history." They cleared the code and reported, in writing, that "no issues found during test drive, vehicle currently operating properly, no further action taken" and gave the car back to me without fixing anything. They stated it may need to be diagnosed for longer ext diag time. The vehicle is available for inspection, and I would appreciate any help I can get as I got no help at the dealership.

• 09/15/2023· SEATS,LANE DEPARTURE

  There are two user profiles on the main infotainment system for this vehicle and there are two seat position memory buttons on the door. I am the main driver of the vehicle and have input my seat position into seat memory button #1 on my door making sure my profile on the infotainment is up and the position is confirmed. The system will randomly delete my position and the seat will move to what appears to be the factory setting. I am 5’ 2” so the seat moves lower and so far back I cannot reach the gas nor break pedals. As this has happened what seems like at least 100 times, I mention the problem to the dealer in early August 2023, they had not heard of a similar problem and they ran a diagnostic and all was fine. On Saturday, Sept 9, 2023, I was in the driver seat and put the vehicle into drive. A few seconds later my husband changed the infotainment system from his profile to my profile and the seat went to the factory setting while the vehicle was in drive and I could not reach the gas nor the break pedals. Luckily I had not pressed the gas yet and we were on a flat side street and the vehicle did not move but we were in a residential neighborhood. The second problem has happened around five times with the latest incident on Friday, September 8th. I was on the interstate traveling at 75 mph with light traffic I came up on a few vehicles and noticed the blindspot detectors on both sides of the vehicle did not work while passing the other vehicles. I have also had this happen in heavy traffic with speeds in the 30-50 mph range.

• 09/11/2023· UNKNOWN OR OTHER

  I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.

• 09/01/2026· Carry Handle, Shell, Base,Chest Clip, Buckle, Harness

  I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns about that, Nuna acknowledged that the damage is a safety hazard and instructed me to discontinue use of both seats. However, they refused to repair or replace the seats and instead offered a 10% discount toward purchasing a new seat. I am concerned that the same safety-critical component is failing on two separate car seats and that Nuna is acknowledging the hazard while requiring me to pay hundreds of dollars to replace the seats. Both seats are still within the expected usable life of the product. I believe this warrants investigation as a potential safety defect.

• 08/27/2025· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2023 Kia Sorento. The contact stated that while driving 55 MPH or higher, the vehicle was vibrating abnormally. The contact stated that while depressing the brake pedal, the brakes seized with an abnormal sound coming from the brakes. The vehicle was taken to the dealer, and the contact was informed that the vehicle was included in an undisclosed recall related to rotors, and the rotors were replaced under the recall. However, approximately 2 months after the repair, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the rotors had failed again and needed to be resurfaced. The dealer started to resurface the rotors, but the contact decided to stop the process. The contact researched and determined that rotors needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

• 08/27/2024· STEERING,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  When attempting to start the car, the engine will not start and every alert system and dashboard light turns on. The car is undriveable when it does this. It takes 5-10 minutes of turning the car on and off before it stops and is drivable again. It does not happen every time and seems to be random. This has happened 5 times. An additional 6th time this same issue happened while I was driving - all of the dashboard lights went on, and every alert / warning turned on (forward collision, lane warning, etc). The steering wheel also became stiff and extremely difficult to turn. I have been attempting to work with 2 different Kia service departments and their corporate escalations department without luck. They are unable to replicate the issue and are planning to give the car back to us. After seeing so many similar or same issues reported on various forums I am filing a NHTSA claim. (One forum example here: [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/26/2023· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEMCrash

  I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.

• 08/25/2026· POWER TRAIN

  The transmission failed for the fourth time. The transmission (Power Train) is the component that failed and is available for inspection at the dealership. The vehicle became unsafe and unreliable to drive due to the repeated transmission failures, creating a risk of sudden loss of power or control. The problem has been confirmed by the dealer on multiple occasions, most recently on August 24, 2026. The vehicle has also been inspected by Kia America as part of an open case (Case #25964896). History: The 1st transmission failure was covered under the original factory warranty. The 2nd failure occurred after the 12,000-mile transmission replacement warranty had expired, requiring an out-of-pocket repair of $5,500. The 3rd failure occurred within 12,000 miles of that replacement and was covered by Kia. On August 24, 2026, the dealer confirmed the transmission had failed again — a 4th failure of the same component. Warning symptoms typically appeared as loss of power, hesitation, or rough shifting prior to each failure.

• 08/24/2026· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  On multiple occasions, my 2023 Kia Sorento has experienced an intermittent failure where numerous dashboard warning lights and alerts illuminate and the engine will not start. During the failure, the brake pedal becomes very stiff and the vehicle cannot be shifted out of Park. The problem is unpredictable and has left the vehicle disabled. The vehicle was taken to a Kia dealership for diagnosis. The dealer initially stated that the battery was not properly secured and was moving around, possibly contacting nearby electrical components. They told me the issue had been repaired. However, when I returned to pick up the vehicle, the exact same failure occurred again in the dealership parking lot before I was able to leave. The warning lights came on and, after the vehicle was turned off, it would not restart. The dealer has therefore been able to directly observe the repeated failure. The exact component causing the malfunction is still unknown. I am concerned that this may be an electrical or grounding issue and that the vehicle could become disabled unexpectedly while in use.

• 08/19/2026· SERVICE BRAKESCrash

  The brakes failed; they felt spongy, as if my foot were pressing directly against the road. The car accelerated and I headed toward a wall; the sensors didn't stop the vehicle. It came to a halt against the wall after the impact. I was on my way to the repair shop for a scheduled appointment due to electrical problems.

• 08/15/2023· LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.

• 08/14/2024· ELECTRICAL SYSTEM,ENGINE

  The vehicle was purchased new. From day one, there were issues. When it was delivered from the factory, it was discovered to be partly unpainted. This raised quality concerns. So far, the most serious has been that the motor blower failed at approximately 29,700 miles. This resulted in the vehicle filling with noxious fumes. It then had to be abandoned on the side of the highway. This led to a fire dispatch and later urgent care visits. Prior to towing, it was discovered that the AC was not working and the engine coolant reservoir was at ~ 1/4 of the minimum line. Ultimately, the vehicle was towed to King KIA. They held the vehicle for 2 weeks. They drove the vehicle 16 miles. However, they did not diagnose the problem. The only action that they took was to refill the engine coolant reservoir. Prior to pick-up, we notified the KIA Customer Service Escalation Case Manager in writing that the vehicle had not been fixed and continued to represent a safety risk to our family. They took no further action. After pick-up, the vehicle was driven approximately 35 miles before the smoke started to fill the engine cabin. It was taken to two independent mechanics along the side of the highway. One was Vienna Auto Care and the other was Jiffy Lube Auto Care. Both identified that the motor blower resistor had likely failed. The JLAC manager also identified white material on the engine manifold believed to be engine coolant. All was documented in writing. The vehicle was towed back to King KIA. Prior to towing, the JLAC manager told us that melted motor blower casing was highly toxic. (Later, the KIA Case Manager informed us that he would admit that our family was put at risk by being told to pick-up the unfixed vehicle.) He also told us that if the motor blower failed then it likely was not an isolated case. This time, the motor blower failure was reproduced. However, the engine coolant issue has yet to be resolved. We are now being instructed to pick-up the car again.

• 08/11/2026· UNKNOWN OR OTHER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  While driving, the dashboard lit up with warnings about forward collision, lane departure, lane keeping assistance, breaks, speed etc. that keep cycling through with alarm sounds on the dashboard. I have brought my car to the dealership few times and they reprogram the car but the issue keeps coming back randomly. Seems like a loose connection somewhere. I am afraid of driving when it happens.

• 08/11/2026· UNKNOWN OR OTHER

  I believe my car should be in the ac recall for faulty ac motor/wire harness due to my ac is only cooling on passenger side. Blowing hot on driver. I’m afraid it may catch fire as I read this can happen.

• 08/08/2023· UNKNOWN OR OTHER

  Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.

• 08/07/2023· ENGINE

  I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a Kia dealership in Dearborn Michigan.

• 08/06/2026· STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  All of the ADAS you have listed stop working on my car. I will be driving my car, stop at a red light, drive through, or just driving down the road and it starts throwing sensors. It won’t even show the MPH I’m driving and some times the steering wheel locks up, as does the car itself. I can’t shift gears, move the vehicle, or anything until leaving the vehicle alone for a while and coming back to it. I have proof of multiple repairs, call ins to Kia, and even a request for buy back which was denied on the vehicle.

• 08/03/2026· POWER TRAIN

  The contact owns a 2023 Kia Sorento. The contact stated that while accelerating from a stop or while driving and depressing the accelerator pedal, the vehicle jerked and lost automotive power. There was no warning light illuminated. The message “Transmission Fluid Low” was displayed. The local dealer was contacted; however, the vehicle was not diagnosed. The VIN was not under recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 22V760000 (Power Train); as a possible cause for the failure. The manufacturer was notified of the failure. The failure mileage was 208,600.

• 08/01/2026· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  The vehicle intermittently fails to start in two different situations. First, when the auto Stop/start system shuts the engine off while the vehicle is stopped anywhere, the engine sometimes refuses to restart, leaving the vehicle immobilized. Second, there are occasions when I park the vehicle, turn it off normally, and upon returning, the engine will refuse to start.

• 07/30/2025· UNKNOWN OR OTHER

  I was driving down the highway when the sunroof randomly exploded, there was no debris that hit the roof or damages to the roof prior.

• 07/30/2024· ENGINE

  This was an alarming situation. I was taking my wife for a cancer treatment in our 2023 KIA Sorrento with 2600 miles on it. The instrument panel showed a A with a circle around it, blinking continuously. I was going up a grade in a town and the car would not accelerate. All of a sudden the engine SURGED the brakes would not stop the car, I put it into neutral and went into a parking lot. If there would have ben a car in front of me or no place to pull over there would have been a serious accident. I called the KIA dealership and took it in for a diagnostic test. Nothing wrong with car was their answer. In the mean time I am afraid to drive the car. I am [XXX] and reflexes are not as good as they were [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/28/2025· POWER TRAIN

  on [XXX], the check engine light came on solid. My car is just 2 years old, only has 22K miles, and is currently under warranty, as it is a leased vehicle. According to Auto Zone, it was a "speed sensor". On 7/25/25, I was able to get an appointment with Garvey Kia of Queensbury, NY and the fault code is the "input turbine shaft speed sensor B circuit range for performance". The service technician told me that it is not able to be accessed, as it is internal, and it is not serviceable. My safety and the safety of others were at risk because the car would go "limp" when accelerating, there was harsh and delayed shifting, erratic RPM readings, and no power when accelerating. This inability to accelerate causes problems in traffic and when trying to get through intersections or out of side streets when acceleration is imperative. Yes, the car has been inspected by the Kia dealership. This same exact thing happened on [XXX], in which Destination Kia of Albany had by car for over 4 weeks to replace the transmission. At that time, the car had under 10K miles and was not even a year old. At that time, they put a refurbished transmission into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/26/2024· ELECTRICAL SYSTEM,ENGINE

  Twice while driving on the highway the engine power went off and all the safety lights flash and I could not accelerate. I was able to pull Over in neutral and restart the engine. When taken in for inspection, no problems were found. It happened again in June after the 7500 mile inspection on May 9th. This issue is life threatening as it could easily cause a fatal crash if I was not in the right lane, on flat ground, with a shoulder. There was no warning light.

• 07/25/2023· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

• 07/24/2025· VISIBILITY,STRUCTURE

  Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.