2023 Jeep Grand Cherokee Phev

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2025· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that several unknown recalls related to the failure had been performed on the vehicle. The contact was concerned that the manufacturer had failed to provide a permanent remedy to correct the safety issue.

• 12/20/2023· ENGINE

  As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying “Park Brake Auto Engaged Press Brake + Push Switch to Release” but that didn't worked then received another message saying "Service transmission". So basically I had to call a tow truck because my vehicle was stuck in the middle of the road and there wasn't any way to move it and thankfully it stopped about 100ft before the railroad tracks. As I was waiting for the tow truck, about 15-20 minutes later, I tried pressing the brakes and switch again and this time it worked and was able to restart the vehicle. I called the dealer to get a service appointment and I'm waiting for them to call me back. This issue came with no warnings or prior signs and it was totally unexpected.

• 12/16/2025· ELECTRICAL SYSTEM,ENGINE

  The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.

• 12/16/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 12/16/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/10/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/09/2024· STEERING,ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.

• 12/06/2023· SUSPENSION

  I own a 2023 Grand Cherokee Trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause. Now, at the end of November with 9000 miles on the clock, history repeats itself. This time, Jeep acknowledges that the bolt in the rear tension link is a known issue with the Grand Cherokee 4xe, but they're stumped about why it keeps happening. No recall has been issued. Trying to get any information about whether the bolt has been upgraded in strength is like hitting a wall - neither the dealer nor Jeep corporate have answers. My case manager is either unable or unwilling to help, and I'm stuck in a loop between the dealer and corporate, with no one able to provide clear information.

• 12/05/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/03/2024· ELECTRICAL SYSTEM

  my 2023 hybrid Jeep Grand Cherokee had a safety recall issued 9/27/24 (B9A NHTSA 23v-787) due to the high voltage battery pack risking fire. The recall advises not to charge the car until the recall repair is completed. This essentially makes my vehicle 1/2 operational for the past 2 months. I have called the FCA Recall assistance Center on 11/22, 11/27 and 12/3. Each time I have called I have been assured that a "case manager" would call me to address my concerns but have yet to receive any call or email. It is unacceptable that FCA can sell me a hybrid car that can only operate on gas for over two months with no projected date when repairs can be completed. Additionally, they refuse to address my concerns when contacted

• 12/03/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.

• 11/30/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail.

• 11/30/2023· ENGINE AND ENGINE COOLING

  The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a fuel odor coming into the cabin of the vehicle while driving at various speeds. The contact stated that while attempting to accelerate uphill, the accelerator pedal had to be depressed to the floor for the vehicle to respond as needed. The contact stated that while driving at various speeds, the vehicle drove as if the brake pedal was being depressed. The contact stated that the fuel odor was evident only while the vehicle was in the E-Save Mode. There were no warning lights illuminated. The vehicle had been taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 600.

• 11/25/2024· UNKNOWN OR OTHER

  Recall # 95B/NHTSA 24V-720 involves a critical fire risk associated with the vehicle’s battery, rendering the vehicle inoperable. I have been unable to use the vehicle for its intended purpose for over 60+ days due to this unresolved high risk issue. Moreover, I am unable to park the vehicle near my home or garage due to the fire hazard, which poses serious safety concerns.

• 11/25/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/22/2024· POWER TRAIN,ELECTRICAL SYSTEM

  while driving this 4xe (hybrid) the vehicle thinks that it has been plugged in to charge and will momentarily shut down, no brake lights, no warning. ours has been in the shop for almost three months waiting for a fix. On three occasions we were told it was working as designed and sent down the road. Thankfully we were in no accidents but had seven close calls. it happens every time you drive it. The incident date is just a date, it happens every time you drive it.

• 11/20/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/20/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/18/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/16/2023· FUEL/PROPULSION SYSTEM

  The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called "FORM" making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out what was going on and switch to Hybrid mode. The issue is that #1 this comes without any warning at any moment, making your electric engine absolutely useless and then why do we even have the option of an Electric only engine. #2 we have no control on delaying even for just a few miles this FORM mode to allow us to get to a gas station or to a safe location since the button to switch to Hybrid mode is not located in an easy access while keep your eyes on the Road. #3 I end up in that FORM mode almost every other week now . This FORM is not even something that is communicated by JEEP in their advertisement. You can't find the information about it unless you end up having the issue and look for it. I don't even reach the advertised MPG due to the FORM. I use gas every day regardless so I should not need to be in FORM mode every other week

• 11/12/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.

• 11/11/2024· ELECTRICAL SYSTEM

  Manufacturer issued a fire risk recall but doesn’t have a way to fix it. I am unable to let my small children ride in this vehicle because they can’t let themselves out. How long does a manufacturer have to rectify an issue like this?

• 11/10/2024· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.

• 11/08/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/07/2024· UNKNOWN OR OTHER

  jeep cannot tell us when a test will be available to check the EV battery for us. They have no clue when a remedy will be available for this situation. This is unacceptable. They say drive with gas. This car always has some type of electrical charge even without hooking up to charge it. The system creates a charge to the braking system. It always has a small electrical charge so there is a risk of fire in this situation if we have bad battery cells. They are putting people at risk and need to be investigated. Jeep 4xe owners need to be assisted with tests now and repairs now or we need to have our leases and cars bought back. If these were faulty appliances or store bought products they would be returnable.

• 11/07/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/05/2024· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, nothing in the car responds, changing the gear does nothing, I have to shut the car off to kind of reset it. After a few minutes you can turn the car back on and it runs fine. 2. The display screen for controls, radio, etc... is black. The dealership tells me this is a widespread issue and the replacement radio units are not available. This has been going on for 3 months. No back up camera, no phone connection, no control over the display, nothing. I can't see the temperature or the mode beyond the actual buttons on the dash. At one point the dealership advised that they had received a radio and after waiting all day to get it back they told me it was dead in the box and they have no ETA on another one. During the first troubleshoot for the radio, the car was returned to me stuck in Spanish or Portuguese and they have not been able to get it out of that mode. So I currently get a warning numerous times per day but I have no idea what it's warnign me about, and the odometer is stuck in kilometers. (I truly believe they were BS'ing me about even having it in the first place after all the stringing along and lying they've done.) As of today, I have no ETA on a fix, and neither the dealership or the warranty company is able to provide any information.

• 10/31/2024· ELECTRICAL SYSTEM

  See attached document for complaint.

• 10/30/2024· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMFire

  On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and should not be parked near buildings. Knowing this could have prevented this and any other similar fires, but I did not receive notification of the recall until 10/21 by mail. I receive emails from Jeep/Mopar weekly for useless information such as extended warrantees, so immediate notification should be simple. In fact I even made an appointment for an oil change on the same day as the fire and after a search for recalls, I was given NO information about this. Jeep is now investigating the incident, but Stellantis will not provide me additional information and this process may take months. I am now paying out of pocket for a rental car and still must pay the loan for a car that is totaled. Stellantis should be providing a car in the meantime and replacing my car (in a non hybrid model) as soon as possible, but no one has even contacted me to make sure everyone is ok. They should also be notifying owners affected by the recall by every means possible in order to prevent further damage to property and human injuries or even deaths.

• 10/29/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.

• 10/25/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/24/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/22/2024· POWER TRAIN,ENGINE

  On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both cases no warning lights or messages came up, and the 'fix' was the same. Starting approximately 6/15/24 the vehicle began displaying the message "Electric Mode Temporarily Unavailable" while driving. I would experience a loss of motive power temporarily, coast for 5-10 seconds, the vehicle would switch to 'gas mode' and the combustion engine would take over.This happened between 15-20 times over the following 2 months. I was told by the dealership they couldn't do anything about it unless I had video or picture proof of the issue. I obtained both and was told the dealership would no longer take my vehicle in for repairs, only scheduled maintenance. The videos I have are over the size limit however I will include a pic of the dashboard when it happens. I have multiple videos and pictures as well if needed.

• 10/22/2024· ELECTRICAL SYSTEM

  What component or system failed or malfunctioned, and is it available for inspection upon request? The EV battery, yes How was your safety or the safety of others put at risk? The recall notice list a serious risk (fire) to passengers or other cars and structures. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. I have contacted the dealer three times to get update regards this recall and how to remedy the risk, but every time I am told that a service adviser would contact me, without any update. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no

• 10/21/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/16/2024· ELECTRICAL SYSTEM

  Recall. High voltage battery failure. Fire Hazard .. told not to park inside or charge vehicle. Life Safety Hazard

• 10/15/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/11/2024· SEATS

  I was driving my kids to school when the driver seat moved forward on its own and pushed me against the steering wheel. I was able to remain calm and thankfully and move the seat back. Very scary.

• 10/11/2024· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Recall Number: 24V-720 Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is "months." Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarantee their safety while a remedy is being researched and formulated. Jeep/Chrysler was contacted and a recall case number was created for my 2023 Jeep Grand Cherokee - Lessee was told over the phone that I would receive communication from the Jeep battery recall team in 1-2 business days on October 4, 2024. No communication has been received to date. No warming lamps or messages received until October 4, 2024, with no remedy available.

• 10/10/2024· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/09/2023· FUEL/PROPULSION SYSTEM

  Gas gage is very inaccurate. Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on. I have no confidence in the accuracy of fuel gage.

• 10/03/2023· POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

  Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.

• 09/17/2024· SERVICE BRAKES

  I was on my driveway getting ready to park and the parking brake engaged by itself. I came out of the car because I thought I had a flat but once I got back in the car, I saw the brake line was on. I called a friend with the same car and told him what happened. He told me to step on the brake and release the parking brake. I asked him where it was because I've never used it before. I did as he says and released the parking brake. This could have been catastrophic if I was on the freeway or driving on surface streets. I do not feel safe driving this vehicle anymore.

• 09/06/2023· ENGINE

  The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.

• 09/04/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.

• 09/01/2023· POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.

• 08/28/2023· ENGINE

  The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.

• 08/24/2026· TIRES

  GoodYear 265/60R18, Morning NHTSA, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not level road. To me its very un safe because these are not EV tires, these tires should be on the conventional suv what there are really made for, at low speed its bad.

• 08/22/2023· STEERING,SUSPENSION,ENGINE

  When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.

• 08/12/2024· SEATS

  The driver seatback (backrest) moves forward spontaneously while driving, and will pin the driver against the steering wheel if you don't press the backrest control button on the side of the seat again. This is incredibly dangerous and unacceptable. This is the second time I will bring in the car to the dealer to address this SAME issue.