2023 Jeep Grand Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2025· ELECTRICAL SYSTEM,SERVICE BRAKES,LANE DEPARTURE

  - Automatic Emergency breaking system unavailable - service required alert -Blind spot unavailable - service required alert - car was sold with these lights coming on. Dealership told us it was just tightening up some wires. They ended up replacing two modules. After 5 trips to the dealership the service fixed it for approximately 3 days before it came back.

• 12/29/2025· FORWARD COLLISION AVOIDANCE

  Forward collision warning. While attempting to make a left hand turn with a green arrow onto a busy highway, the car suddenly slammed to a stop almost causing a collision. The problem has not been reproduced as it hasn’t been driven again. It is not yet at the dealership. The vehicle has not been inspected. No warning lights prior to the problem.

• 12/26/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service department at Fred Martin Super Store in Barberton Ohio to see if this recall was accurate. The Service Department Rep did confirm verbally that there was a recall and again NOT TO PARK IN MY GARAGE OR PLUG THE VECHILE IN DUE TO FIRE RISK. I was told the parts were not available to fix the problem at this time. This vehicle is not safe to have on or near my property and is not functioning the way it is intended. I have contacted Jeep multiple times and filed multiple grievances to ask for a vehicle buy out or a lease termination with out penalty and have been denied. This repair has not been done or remedied in a timely manner, and is still unsafe to have or drive.

• 12/26/2024· STEERING,ELECTRICAL SYSTEM,AIR BAGS

  My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.

• 12/17/2025· UNKNOWN OR OTHER

  It sounds like the body of my car is detaching from the frame. Like my coil springs are loose or coming out.

• 12/17/2025· STEERING

  Power steering light came on and I took my 2023 Jeep Grand Cherokee (3.6L) to Cape Coral Chrysler Jeep Ram and they said it would be $3929.89 to fix for me. Replace Steering Rack and Pinion. This is a SAFELY ISSUE and I feel I should have to pay that much to fix a 2023!!!

• 12/17/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to reimburse the contact for vehicle rental expenses within a specific price range, but the price range that the manufacturer provided could not cover the rental expenses of a vehicle that could accommodate the contact. The contact had not experienced a failure.

• 12/16/2025· UNKNOWN OR OTHER

  There is no heat in truck. It has something to do with the 2 way control valve. When driving you cannot defrost the front window when it fogs up and sometime freezes. Very dangerous to drive since it is winter here in NJ. Brought up to dealer months ago. Trying to deal with it but hard to drive in cold. Said it wasn't under warranty but it started before warranty was up. I see this as a safety hazard and there should be a recall on these.

• 12/15/2023· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Dashboard showed Transmission Error Message: Service Transmission Continue in D, Do Not Shift or Turn off Engine Until you Reach a Desired Location, You may not be able to shift again until serviced. Vehicle was stuck in 1st gear and would not shift out for 5 minutes. Taken to dealer with engine light on and shown pictures of error messages and dealer found nothing wrong with vehicle. This all happened on a highway and I had to navigate from high speeds to slow and stop in the exit lane.

• 12/12/2025· ELECTRICAL SYSTEM,ENGINE

  Vehicle recall for potential fire risk if charging vehicle battery, was informed by email from Jeep that the vehicle is not safe to drive. No solutions given

• 12/10/2025· ELECTRICAL SYSTEM

  2 outstanding recalls on the vehicle. Taken in for repair, told there is no available solution for either recall. No rental provided. Now driving a vehicle that could catch fire.

• 12/10/2023· UNKNOWN OR OTHER

  Driver Display goes out every couple days (or when it feels like it) Display goes blank and you must stop and turn off car to get it back on. All controls, as camera, gps, handsfree calls are not operational when the display goes into a reboot mode and then blank, under you pull over and shut the car off, turn it back on and then it's back to normal. Sometimes it just reboots while driving of no reason while on a call, following directions using GPS etc. Safety concern since while driving driver (myself) while alone in car will try to get back working if I'm on a call or following the GPS. I know it's my fault for doing so while driving but under certain circumstances it human nature to try getting it all working again when you're lost or in a area you're not familiar with and could cause a major accident or put my life or someone else's in danger trying to fix it while driving. Most times is works normal for like a week or two, then its starts over. Deal told me it's nothing they can fix since many may have the same issues and it's a software problem that only comes from over the air waves. Well, Jeep keeps telling there's a update coming every quarter and when that quarter comes and I still have issues they tell me "oh there's another update coming in the beginning of the next quarter etc... Been told this 3 times now, and the latest now is there's a update coming in the 1st quarter of 2024 to correct that issue

• 12/07/2025· ELECTRICAL SYSTEM

  I received Safety Recall 68C for my 2023 Jeep Grand Cherokee 4xe stating that the high-voltage battery may become damaged during normal operation and could lead to a vehicle fire. FCA instructs owners not to recharge the vehicle and states that no remedy is currently available. In addition to the recall, I am experiencing a major safety issue inside the vehicle. The rear driver-side passenger seat (directly above the high-voltage battery) becomes extremely hot during normal driving, hot enough that my family members cannot sit there comfortably. The heat is abnormal and appears to be coming from the battery area. I have small children who ride in this vehicle, and I no longer feel it is safe to transport them. FCA has no fix for the known battery defect, and the combination of internal heat from the seat and the fire-risk warning significantly impairs the safety and usability of the vehicle. FCA advises owners to avoid charging, but this makes the vehicle unusable for its intended purpose as a plug-in hybrid. I am requesting NHTSA involvement because this appears to be a serious battery overheating and potential fire hazard affecting the passenger cabin. Please investigate. I need guidance, as the manufacturer cannot repair the defect, and I am concerned for the safety of my family. If there’s no cure to this problem, please ask FCA to purchase the vehicle back from me. It’s a three year lease and I have about six months left on it.

• 12/06/2025· ELECTRICAL SYSTEM,ENGINE

  2 current recalls on my vehicle 68C and 78C are life threatening and the vehicle may catch on fire. Visiting the dealer today 12/6 - there is no solution for either. This vehicle is unsafe and the manufacturer is not providing any solution or alternative. I would expect either a solution/ a loaner or a buyback

• 12/06/2025· ELECTRICAL SYSTEM

  This is the 9th recall. All information you have but most concerning is the fire hazard and recommendations NOT to plug in the hybrid vehicle and NOT to park near any structures including in the garage in this freezing New England cold.

• 12/05/2025· STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  Vehicle Purchased 05/27/2025 6/6/2025 - 9 days after purchasing the vehicle i was left stranded in the parking lot due to the battery issues. The vehicle showed a warning stating to "Service Charging System" and the entire system locked out and the vehicle was towed to to the dealer for evaluation and was there for over a week. When I received the car back they stated it was just the battery and not the charging system/hybrid system. 12/03/25 - While driving on the freeway, warning lights started coming up and the seat belt bell started going off even though everyone was buckled. Then my power steering was disabled, the ABS system was disabled and the breaks stiffened, lane assist was disabled, the airbags were disabled, and the SOS calling, and the engine shut off. When trying to change lanes we had to use extreme force to turn the wheel and the emergency lights wouldn't engage when the button was pressed. Due to the brakes being stiff beyond reason it took us passing 3 freeway exits to slow down enough to force the car off of the road. I had my children in the car and was terrified i was going to be in a crash or worse, lose control and veer off of the road. When i was able to pull off of the freeway, I was not able to drive as the car was continuing to shut off every few feet. I had to have my vehicle towed home and they next day when driving it to the dealer it was still without power steering, the ABS system, Airbags, the brake pedal was extremely stiff and the seatbelt bells were going off even though I had my seatbelt on from first getting into the car. Myself, my fiancé and our children's live were put at risk due to this vehicle failure. I picked my car up from the dealer today 12/5/2025 and they advised this was an issue with a connector that was replaced but the entire system had to be reset. I would also like to include that the vehicle now has an open recall that has no remedy and the dealer/Mfr. have yet to provide any updates.

• 12/05/2025· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part for the recall repair was not available. The contact was concerned about the vehicle catching on fire due to the unrepaired recall. The manufacturer was contacted but provided no assistance. The contact was informed that parts were not available. The contact inquired about a loaner vehicle and was denied a loaner vehicle. The contact had not experienced a failure.

• 12/04/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their recall assistance lines and have been transferred, disconnected, or told to call numbers that do not resolve the issue. No timeline or interim remedy has been provided. The vehicle is materially impaired, and the lack of a fix poses safety concerns and financial harm to owners. I am requesting NHTSA intervention due to the absence of any manufacturer solution or support.

• 12/03/2025· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / NHTSA 24V-720 and the newly issued Recall 68C / NHTSA 25V-741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warnings appear directly in the recall notices I received. Recall 95B / NHTSA 24V-720 states that the battery pack may contain cells susceptible to separator damage which, combined with internal cell interactions, may lead to a vehicle fire. Owners are advised not to recharge and to park away from structures. Recall 68C / NHTSA 25V-741 states that under normal vehicle operation, the high-voltage battery may become damaged and lead to a vehicle fire, again instructing owners not to recharge and to park away from structures. These are virtually identical safety defects occurring back-to-back in the same high-voltage battery system. The 68C recall states explicitly that no remedy is currently available and there is no ETA, leaving me with a vehicle that cannot safely be parked at my home, charged, or operated as intended. I am now unable to use the hybrid/electric functionality at all, despite paying a premium for a plug-in hybrid vehicle. I am forced to operate the vehicle only in degraded gasoline mode with significantly reduced functionality and safety. The ongoing fire risk, inability to recharge, and requirement to park away from cars and buildings create a daily hardship and significant safety concern for my family. This is a serious safety defect affecting the same critical system twice in less than a year, and with no available remedy the vehicle remains unsafe to charge, unsafe to park near structures, and unable to function as advertised. I am requesting NHTSA review due to repeated fire-risk recalls, lack of a repair, and the substantial ongoing safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/02/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  The vehicle has an active safety recall related to a potential high-voltage battery fire. The recall warns that the battery pack may contain damaged cells that could lead to a vehicle fire under certain conditions. The manufacturer instructs owners not to recharge the battery and to park the vehicle away from buildings or other vehicles due to the fire risk. The defect puts my family and others at risk because the vehicle cannot be safely charged, cannot be parked near structures, and may pose a spontaneous fire hazard. This significantly limits the ability to drive or store the vehicle normally. The issue was present before I purchased the vehicle, and the recall was active at that time. The problem has been confirmed by the manufacturer’s recall documentation. I have contacted dealerships and the manufacturer, but no remedy appointment or software update has been provided, and a replacement high-voltage battery has not been scheduled. Warning messages and restrictions were communicated through the official recall notice. There have been no repairs performed, and the safety risk remains unresolved.

• 12/01/2025· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the high-voltage battery failed to retain a charge after several days. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact was advised not to charge the battery. The dealer informed the contact of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) that included the VIN; however, the part to do the recall repair was not yet available. The contact had not yet received the recall notifications. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 7,708.

• 12/01/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

  This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it.

• 12/01/2023· VEHICLE SPEED CONTROL

  I rented a 2023 Jeep Grand Cherokee at our local airport (Monterey, California) and drove it to Los Angeles and back for a total of about 700 miles over four days. I am an experienced driver and have been working on cars all my adult life. On several occasions, I attempted to the use the cruise control function to set a fixed speed for my journey. In doing so, I would first turn cruise control ON, accelerate to the desired speed, then MOMENTARILY press the SET button, at which point the vehicle would 'remember' my current speed and maintain this speed indefinitely. Nothing unusual about this, and it's how I've used cruise control in multiple cars over the years. Now, as in a lot of cruise control systems, one may use the SET button to cause the vehicle to accelerate, instead of pressing on the gas pedal. This is also a common way of doing things. One holds down the SET button, the vehicle increases speed, and once the vehicle gets to the desired speed, one releases the button and the current speed is maintained. But not in this Jeep Grand Cherokee. Instead, I found that if I pressed and held down the SET button for a few seconds that the vehicle would CONTINUE TO ACCELERATE long after I had released the SET button. For example: Traveling at 75 mph, I held the SET button for two or three seconds and released it. The vehicle began to accelerate at about two seconds, but continued accelerating for a period of twenty seconds, until I finally stepped on the brake, at which time the vehicle had reached 91 mph. In my run to LA and back, I tested the system several times. In the above example, I used my cell phone to make a video recording of the event. I'm glad to share this with NHTSA staff. My general belief is that this is not a one-off defect. It is the way the system is designed to behave, and it's unsafe. There are a few comments on the web pertaining to 2021 & 2022 Jeep products that support what I have said here.

• 11/29/2023· SUSPENSION

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 11/29/2023· SERVICE BRAKES,ENGINECrash

  My vehicle was stopped for several minutes on an upgrade, with stopped cars in front of me due to a traffic jam. I needed to keep pressure on the brake, lest my car roll backwards. After about three minutes, brake pedal lost pressure and my foot went to floor. The engine then went into gear and my car rammed car in front. Engine stalled on impact and was hard to restart. Vehicle currently at Jeep dealer awaiting inspection from Stellantis tech team. This situation reported to their customer care center. No warning lights appeared on dash prior to crash. Indeed, this could have been a more serious accident. I will never trust this vehicle again, and intend to take steps to exit my lease.

• 11/28/2025· ELECTRICAL SYSTEM

  In the safety recall it states “Do not charge,” “Park away from structures,” “No remedy available“.

• 11/27/2025· ELECTRICAL SYSTEM,ENGINE

  I am formally requesting immediate review and investigation into multiple unresolved safety defects involving my 2023 Jeep Grand Cherokee 4xe, VIN [XXX] . Jeep has acknowledged a hybrid-battery fire-risk recall affecting this model, yet there has been no available remedy or repair timeline, leaving the vehicle unsafe for regular operation and posing risk to myself, my family, and others around the vehicle. Primary defect — High-voltage hybrid battery fire risk (UNRESOLVED) My vehicle falls under an active hybrid-battery safety recall involving potential internal failure of the high-voltage traction battery capable of causing thermal events or fire while parked or in motion. Despite this being a critical safety hazard, Jeep/Stellantis has: Provided no repair or replacement timeline Offered no interim mitigation beyond advising parking precautions Provided no alternative transportation or safety guarantee This leaves me with a vehicle that cannot be safely used, parked near structures, or charged, effectively removing the primary functional design reason I purchased a 4xe plug-in hybrid. Additional unresolved safety-critical issues In addition to the fire-risk recall, my Grand Cherokee 4xe has experienced: Steering component issues, including instability and safety concerns while driving Suspension-related defects, including risks tied to coil-spring recall applicability Loss of hybrid system functionality, severely limiting drivability and efficiency Multiple disruptions causing loss of use, travel restrictions, confidence in safety & reliability These combined failures demonstrate systemic integrity concerns that extend beyond the battery recall alone. Why NHTSA’s involvement is needed Because Jeep has failed to present a repair path or a timeframe — and because this defect can escalate to vehicle fire, immobilization, or sudden failure while driving — I believe there is sufficient cause for expanded review and enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/26/2024· EXTERIOR LIGHTING

  I was driving on the interstate when dark (during the evening hours). I had the headlights on via the "auto" position. Without any warning the dashboard lights and headlights shut off. This has happened on two different occasions, [XXX] and [XXX]. After stopping, shutting off the car and restarting the lights resumed working. I have since taken the car to a Jeep dealership for repair. The dealership told me they need support from Chrysler and that I needed to contact Chrysler to set up a case. I did that on 11/21/2024. After making that initial contact Chrysler has been unresponsive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/25/2025· ELECTRICAL SYSTEM

  Complaint Summary: Recall 68C – High Voltage Battery. Vehicle cannot be charged safely and must be parked away from structures due to fire risk. No repair or diagnostic procedure is available. Description: I own a 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ). On November 10, 2025, I was notified of Recall 68C involving a risk of high-voltage battery fire. Jeep instructed me to stop charging the vehicle and to park it away from buildings. I have fully complied, which means the EV portion of the vehicle is unusable and the vehicle’s utility is significantly reduced. My dealership stated that no repair or diagnosis is currently available, and Jeep Customer Care confirmed the same. My case (#94692611) was escalated on November 10, but I have received no update or assistance. I requested interim support (rental or goodwill compensation) because the vehicle cannot be operated as designed, but Jeep advised that no assistance can be processed until a dealer performs a diagnosis—which is impossible because Jeep has not provided one. This situation has resulted in: Complete loss of EV driving capability Increased fuel costs Inability to garage the vehicle (safety concern) Diminished trade-in, resale, and private sale value The manufacturer has provided no remedy, no timeline, and no temporary assistance, leaving me without a functional plug-in hybrid vehicle. I am requesting NHTSA review and ensure Stellantis provides a remedy plan or interim assistance for affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/25/2025· STEERING,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM

  While my wife was driving our 2023 plug-in hybrid SUV, the vehicle suddenly lost all power steering assist. The steering wheel became extremely hard to turn and she could not safely control the vehicle. I had to verbally guide her to pull over into a very unsafe area because the vehicle became nearly impossible to steer. The failure happened instantly with no warning lights, messages, or prior symptoms. The vehicle was completely undriveable. I had to call a tow truck and pay out of pocket to have it towed directly to an authorized dealer. We were forced to take an Uber home. The dealer confirmed that this model currently has multiple active safety recalls, including recalls involving high-voltage battery fire risk and potential loss of propulsion, and that they could not inspect the vehicle immediately due to limited staffing. This incident posed a significant crash and injury risk because the driver was unable to steer the vehicle with normal force. The sudden loss of steering assist created a dangerous situation on a public road and required emergency towing. The vehicle is now at the dealership awaiting inspection, and the failure can be inspected upon request.

• 11/22/2024· ENGINE,FUEL/PROPULSION SYSTEM

  Report: Jeep Grand Cherokee 2023 table number [XXX]. Vin [XXX] Piston malfunction. **Vehicle:** 2023 Jeep Grand Cherokee Tablet:[XXX]. Vin [XXX] **Date of purchase** February 2023. **Problem:** Piston malfunction That began in September 2023. **Dealer:** Alberic Colón Chrysler, Jeep, Puerto Rico **Event timeline:** 1. September 2023: The malfunction of the piston in the Jeep Grand Cherokee 2023 began. 2. September 4, 2023: He visited the dealership, Alberic Colón, to report the malfunction and request repairs. The dealer did not adequately document the malfunction during this visit. 3. May 1, 2023: A second visit to the dealership was made for the same problem, but the malfunction was not resolved and the problem persisted. 4. **September 2024:** Another visit was made to the dealer, since the piston problem remains unresolved and the dealer has not yet addressed or adequately documented the malfunction. In all previous visits it is documented by the concessionaire that at the time of the test it did not present condition. 5. **Current status (to date):** The problem remains unresolved and we have continued to be without a vehicle every time the unit is taken to the warranty area. The amount of time that the vehicle is in the workshop is indefinite and at no time has we been offered a vehicle similar to a loaner as established by regulations #19 and #21 of the Department of Consumer Affairs (DACO). Despite multiple attempts to solve the problem, the dealer has not repaired the vehicle and the problem continues. This last time we have been without a vehicle for the whole month of September 2024. This represents a chronic anguish for our family, since we depend on our vehicle to be able to work in our accounting business. In addition to all this, this problem with the unit has created an insecurity in us, since at any time it can leave us without service; we have the responsibility to pick up and leave our grandchildr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/22/2024· SERVICE BRAKES

  The vehicles dashboard lit up like a Christmas tree while driving ( Abs, traction control, check engine light) and the brakes virtually not functional. This has now occurred 3 times. After the first occurrence and the Abs module being replaced it occurred 17 days later and then stated to be an issue with a software update. 5 days after this occurred again. Booster module replaced...

• 11/21/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I am reporting ongoing safety concerns with my 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ) related to repeated high-voltage battery defects and loss-of-power risks. The vehicle has already been subject to NHTSA Recall 25V576 (FCA 73C), which I completed, but the underlying electrical/battery issues continue to raise serious safety concerns. As of November 2025, my vehicle is now listed under NHTSA Recall 25V776 (FCA 68C), which involves a defect inside the high-voltage battery cells that can lead to a vehicle fire even when parked and turned off. Stellantis has instructed owners not to charge the vehicle and to park it outdoors, indicating a significant and ongoing safety risk. No remedy is currently available. Additionally, a separate recall—NHTSA 25V766 (FCA 78C)—was recently announced for 2023–2025 Grand Cherokee 4xe vehicles regarding potential engine contamination that can cause engine failure or fire. While my VIN is not yet listed under 25V766, my model year and 2.0L hybrid powertrain fall within the affected range. These overlapping recalls, combined with recurring electrical issues across the 4xe lineup, reflect a broader pattern of safety defects that place owners at risk. The cumulative trend is alarming: multiple consecutive battery-related fire recalls, prior software updates that failed to resolve the issue, and now possible engine contamination. These issues continue to undermine confidence in the vehicle’s safety, reliability, and long-term performance. I am submitting this complaint because the vehicle remains subject to an open fire-risk recall with no repair available, and the expanding list of related recalls suggests a systemic problem with the Jeep 4xe’s high-voltage and engine systems. I am seeking NHTSA’s further review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/21/2025· ELECTRICAL SYSTEM

  The vehicle's infotainment system, while being used for navigation, was hijacked while driving by an advertisement. Distracted driving is the primary cause of accidents, and my vehicle made me interact with a pop-up ad while driving. My car required me to divert my attention off the road to attend to ab advertisement on the vehicle screen.

• 11/20/2023· SUSPENSION

  The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 11/17/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  -What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic breaks engaged for no reason. -How was your safety or the safety of others put at risk? It could have caused someone to rear end me. -Has the problem been reproduced or confirmed by a dealer or independent service center? No. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

• 11/14/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  This vehicle is a danger to drive, and there is no information on when they will fix it. I have taken the battery in to fix it before and it took over 2 weeks to repair, and more problems with more recalls. The engine is said that it can cause fire like the battery. This vehicle is not safe to have and continues to be a severe safety problem for me and my family, Two of the recalls right now they have no idea how to fix. It is not fair that I am paying for this vehicle and I can't even drive it.

• 11/11/2025· UNKNOWN OR OTHER

  My family went on a weekend trip the day we left town the heat was working great. The next day we noticed that the heat was on but the air coming out of the vents was not as hot as the day before. We attempted to turn the heat off and back on still blowing warm to cool air. The heating system blows cool air at times. I took the vehicle into the dealer and they said the reason we didn't have heat was due to the electric battery needed to be charged. We could not understand why the car had to be charged in order to have heat. The problem has not been reproduced by a dealer. It has not been inspected by the manufacturer.

• 11/10/2025· FUEL/PROPULSION SYSTEM

  Monday, November 3rd, 2025 In electric mode - I drove the vehicle forward out of a parking spot. The vehicle made three very large lurches over a 200 foot length of parking lot, enough to bang drivers and passengers heads hard against the head rests each with a loud clunk. Within seconds after the third lurch, the car went into gas/oil refresh mode (which transitions the vehicle from electric mode to gas mode). At that point the accelerator became unresponsive with RPMs hovering just over 1000. After multiple successive press, hold and releases of the accelerator, I took my foot off thinking I had lost all power and was preparing to shut the vehicle off. Before I could, the car began accelerating quickly forward without my foot on the accelerator. This lasted for 1 - 2 seconds before the car stopped accelerating and I was able to use the brakes to stop it. Had this not been late evening (9:45p EST) - the parking lot would have been full of pedestrians and other vehicles which would have caused a collision with other vehicles, or worse caused me to strike a pedestrian. I had no control over the vehicle. I put the vehicle in park and shut it down. After a minute, I restarted the vehicle and brought it home. The check engine light has been lit since. At this time (Monday, November 10th), the vehicle is still at the dealership (brought in Wednesday, November 5th) being investigated for this as well as the transmission (?) issue that was causing the lurching described.

• 11/08/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  on 10/24/2025 my wife and daughter were in the vehicle driving to her school. My wife was on the phone with me when she stated the car was reving really high and sounded like it was going to blow up how loud it was. she was driving at about 25-30 mph when the car suddenly jerked and shut off completely, the battery light turned on and the check engine light flashed before it shut off. she was able to brake and roll to the side of the road. I had instructed her to keep her foot on the break since it was not letting her shift to park. We stayed on the phone as i contacted jeep directly and get a hold of a rep she said she was able to put it in park and she tried to turn the car on and she was able to turn it on after 10 min. She drove with the hazards on to my daughters school and dropped her off i told her park the car and don't use it until i get home. I got home on 10/26/2025 and the light was off i made an appointment with jeep for that week 10/31 and they stated they were unable to find anything in the computer for the issue that had occurred instead they saw a issue with my heating and it was pump. i have a case open with jeep and they have yet to return my call after a week of non stop calling, i emailed stelantis but they stated they cant assist has to be jeep directly. i would love some help with this as the car has been to the dealership three time for multiple issues and recalls that they stated they did and still show are not done. i have a schduled appointment for the 68c but there is no remedy yet.

• 11/07/2024· LANE DEPARTURE

  Jeep Cares case [XXX] While driving with Lane Keeping Assistance/cruise control enabled, on a dry clear road (XXX) Between Exit [XXX] and Exit [XXX] - both directions. It has happened elsewhere, but these are our major commuting route. The jeep would all the sudden veer to the right or left out of the lane, and we would have to fight the lane tracking to keep it centered in lane. Our Jeep Wrangler has been in the repair shop for at least 4 occurrences of the issue. 1st was initial diagnosis at about 6,000 miles. Was told that the sensors needed realignment and to bring back so they could keep for the day and it was long process. At that appointment we were told that the alignment was out and needed to be adjusted. During the adjustment, a part was damaged and needed to be replaced, the replacement part was damaged requiring a 3rd part. Time in shop was almost 30 days. 2nd attempt was about 24,000 miles. This time the alignment of sensors was performed, but on test drives, it still ended up pulling to the right and repair shop consulted with Jeep engineers about the situation and determined that at least one part needed to be replaced. Time in shop was another 30 days. After this repair, it pulls even harder and requires additional force to maintain center lane, including more occurrences pulling to the left into oncoming traffic. At 35,000 miles, opened case with Jeep Cares as warrantee is due to expire at 36,000 miles. Jeep currently at repair and after multiple test drives... they are not able to find the trouble. This is a safety issue as it unexpectedly pulls the vehicle into oncoming traffic. We have 2023 Jeep Compass with similar system with no issue Dealer and Service location: Hendick Chrysler, Jeep Ram 7630 Hendrick Auto Plaza NW Concord, NC 28027 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/07/2024· UNKNOWN OR OTHER

  UCONNECT SCREEN BLANKS OUT AND GOES OFF SOMETIMES PREVENTING BACK UP CAMERA FROM GOING ON. THE SYSTEM RESETS AND COMES BACK SOMETIMES ON IT'S OWN OTHER TIMES RESET PROCEDURE NEEDS TO BE DONE. THIS HAS BEEN REPORTED TO THE DEALER ON MANY OCCASSIONS IN THE LAST YEAR AND A HALF. THEIR ANSWER I ALWAYS THE SAME JEEP IS AWARE OF IT AND WORKING ON IT. THIS IS A SAFETY ISSUE WHEN BACK UP CAMERA DOESN'T SHOW ON SCREEN AND SHOULD BE REMEDIED. THIS HAS HAPPENED APPROX 15 TIMES SINCE MY LEASE STARTED.

• 11/05/2023· STRUCTURE

  While driving on the freeway, our sunroof window exploded and shattered completely. We were not around any other cars or an overpass. Thankfully the upper screen was closed otherwise glass would have fallen on us. I have read on Jeep forums that this is happening to a lot of newer Grand Cherokees, so it has to be a manufacturing issue.

• 11/04/2023· SUSPENSION

  The dealer has been putting us off for months on the safety recall for the coil spring issue. They keep telling us that the parts are unavailable. We are afraid to drive our brand new car. They will not give us an ETA on the repair.

• 11/01/2023· STRUCTURE,UNKNOWN OR OTHER

  Front panel of the panoramic sunroof spontaneously shattered with no visible causes, warnings, etc. Safety risks included potential glass being introduced to the cab of the vehicle had the headliner panel been open for natural lighting. Other risks include damaged headliner and electrical components depending on where the glass traveled. Dealership claims this is not an ongoing issue though multiple forums talk about this happening as well for the same style vehicle. We will be dropping car off at the dealership for evaluation as the car is covered under bumper to bumper warranty.

• 10/31/2023· STEERING,LANE DEPARTURE

  I am reaching out to discuss a serious and concerning issue I recently experienced with my Jeep Grand Cherokee L. While driving, the vehicle suddenly lost power steering completely, making it incredibly difficult to control. This was not only unexpected but also quite frightening, given the potential for accidents in such situations. To add to the concern, about six warning lights illuminated on the dashboard. Notably, messages like "Blind Spot Monitoring System Unavailable", "Lane Assistance", and, most critically, a warning about the power steering were displayed. I noticed the check engine light come up as well and the detectors on my mirrors were lit up as if the entire system was malfunctioning. Having looked into potential causes, I came across a recall notice for the 2021-2023 Jeep Grand Cherokee L models regarding a steering assembly issue. I am deeply concerned that my vehicle might be affected by this recall and, considering the risks associated with such failures, I believe this matter needs urgent attention. Additionally, I had my little one in the car and am deeply concerned that we could have potentially been involved in an accident related to the malfunction. I’m reading that others have experienced the same issues

• 10/26/2025· ELECTRICAL SYSTEM,ENGINE

  Car stopped in mid drive and warning light came on telling me to pull car over to side of road and restart.

• 10/26/2023· ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  My emergency braking system doesn’t work and jeep corporate can’t fix it. The car won’t stop and won’t notify me in an emergency and it’s not safe. The dealer gave me a second jeep and it has the identical problem. That vin is [XXX] . The dealer also said they have no fix for this issue. Please contact me [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/25/2022· ELECTRICAL SYSTEM

  The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact put out the smoke with her hand and sustained a burned finger. The contact did not seek medical assistance. The vehicle was towed to the dealer. The manufacturer was notified of the failure and sent out a fire inspector who diagnosed the vehicle but did not provide any information to the contact. The vehicle was not repaired. The failure mileage was approximately 311.

• 10/24/2024· UNKNOWN OR OTHER

  The software controlling the driver information system on this vehicle is continually having issues. Randomly, the system will stop working with system rebooting while driving. Normal features like hands free phone calls and navigation will stop responding. This leads to driver confusion and takes attention away from driving the vehicle. Also randomly, chimes will bong with no indication of what is happening on the dash or vehicle display. Attempts have been made for an "over the air" software update via Wi-Fi per the owner's manual, but the owner's manual doesn't accurately describe the navigation and software options of the system (menus incorrect, options are non-existent, etc). This car can be frightening when it suddenly acts up in traffic and there is no indication as to what is happening. This has all randomly happened since the car was new and continues to happen. The date below is just an arbitrary date since it happens consistently since new. This has occurred at any speed or mileage.