2022 Hyundai Santa Cruz

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2022· POWER TRAIN

  The contact owns a 2022 Hyundai Santa Cruz. The contact stated that after starting the vehicle, the transmission would not engage when shifted to reverse. The service engine warning light was illuminated. The contact stated that the vehicle stalled while entering the dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the NHTSA Campaign Number: 22V746000 (Power Train) and that the transmission needed to be replaced. The vehicle was not yet repaired. The failure mileage was 8,220.

• 12/27/2023· POWER TRAIN

  * On the date of 12/13/23 my 2023 Hyundai Santa Cruz had a loss of power to the drivetrain on two occasions , once in a parking lot , second when merging into traffic. * I felt to drive the vehicle was a risk to myself and safety of others. * 12/21/23 is the last report of DTC. 49,701 miles * The 2022 Hyundai Santa Cruz is at a Dealership in Maryland for powertrain inspection and problem diagnosis. * The 2022 Hyundai Santa Cruz did display a engine warning lamp, no symptoms notice before powertrain failure. Engine code ( P1C2E92 ) * First warning lamp on 12/13/23 ( no driving symptoms noticed ) 49,186 miles

• 12/24/2022· POWER TRAIN

  I brought in my 2022 Hyundai Santa Cruz to its first oil change at one of my local Hyundai dealers. the technician right away stated they needed to perform a software update otherways they would not be able to perform the oil change, I agreed to it, after 3 and a half hours I walk up to service technician and complained it was already taking too long, when I finally got my car the car would not work properly it would stall and on stop it would rev up still does that to this moment. I have to constantly keep foot on brake pedal otherways risk hitting the car in front of me. took the car to dealer where it was purchased and after 2 hours service technician stated there was nothing they could do for me, he stated Hyundai is aware and are working on a solution, he stated the car was not safe to drive and I should just park the car, my response was I did not purchase a car to have it parked in my driveway.

• 12/19/2022· VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  constantly states it does not work ever since the front license plate was installed. no way to disable it. it's either have a front plate or have no cruise control.

• 12/18/2023· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  Dec. 16 2023 / 2022 Hyundai Santa Cruz(Daily Driver) VEHICLE SAFETY CONCERNS / DANGEROUS DRIVING SAFETY ISSUES INCREASED RISK OF CRASH (HIGHWAY) Transmission: Problems started Dec. 11,2023 Monday Having trouble gaining any speed. The engine revving when getting on freeway when practicing normal function acceleration, slow having hard time gaining speed, car jerking. Transmission gauge will go beyond4-5 sometimes 6 on RPM just as regular pick up to accelerate problems noticed week of Dec. 11/2023. We were going to bring it up when taken for routine maintenance that would be due at 39,000 mile oil change. car currently standing at 37,000 miles. Radiator: Problems started Dec. 16, 2023 (Saturday) Pearland is 12 miles from home route on 288. Incident occurred while driving from Bushi Ban Martial Arts & Fitness after son's class. I was on freeway and car started to lose speed & over heat. The car beeped and said overheating. hood and oil light began to flash. Luckily was exiting freeway when it occurred speed was 60 mph slowed down to 8 mph and it cooled down enough to coast home. When in driveway hot pink liquid spewed every where, battery cover blown open, liquid all over tubes and engine. The liquid leaked all over driveway and was on drivers side quarter panel and paint was bubbled up. Damage to paint from heat of liquid. Lights on dash that are lit up are engine light, oil can light, battery light on staying on not turning off. Car is not able to be driven due to MFG. defective radiator, transmission, possible engine damage. Looked online noticed recall on thousands of vehicle including the 2022 Santa Cruz 4 recalls stated. Have not turned car back on due to needing it checked out by dealership ASAP need it towed to dealership. De Montrond Hyundai 3260 Gulf Fry Texas City, Tx 77591 Followed instructions on maintaining service at dealership as stated on warranty. REQUEST THAT THE CAR BE TESTED AND OPENED TO FIND ALL DEFECTS AND DAMAGE.

• 12/18/2022· ENGINE

  Radiator spewing coolant. Had not hit anything only driving on back highway. Dealer stated not warranty customer damage. Happened at 13,000 miles and vehicle less than I year old.

• 12/16/2025· AIR BAGSCrash

  The vehicle was involved in a collision in which the airbags failed to deploy. Despite the severity of the impact, no airbags deployed. As a result, both adult occupants (my daughters) were injured. The failure of the airbag system to deploy raises serious safety concerns regarding the vehicle’s restraint system and crash sensors.

• 12/12/2022· POWER TRAIN

  The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

• 12/11/2023· ENGINE

  Leaving work my truck started shimmying like I had a flat. I realized I had no power when accelerating and my engine light came on. I wanted to make it home so chanced it in the interstate. Any acceleration under 2000 rpm my whole car shook and shuddered. It even shakes when idling before I shut it off. The dealer said they can’t even schedule it for service for weeks.

• 12/11/2022· UNKNOWN OR OTHER

  Santa Cruz transmission would not engage into drive. Therefore, vehicle could not move or be driven. Transmission seemed to be in neutral position. Had to be towed to dealer and has been there since July 28, 2022. Dealer gave a loaner vehicle. Still making payments on a new vehicle and not enjoying the ride. Who dropped the ball on this? Dealer seems as frustrated as I am.

• 12/10/2022· POWER TRAIN,ENGINE

  While driving on a local highway, vehicle lost all power and stopped. It would not restart. Vehicle was towed to the dealer, and was they found found that the HIGH PRESSURE #4 FUEL INJECTOR IS STUCK OPEN, and REPLACED #4 CYLINDER FUEL INJECTOR AS REQUIRED. They also replaced the battery. Vehicle is 11 months old. If this had happened on the interstate, I would have been rear ended and possibly killed. No warning, just stopped. Vehicle had reported loss of power on a previous occasion, but nothing could be found.

• 12/10/2022· POWER TRAIN

  Hyundai has failed to remedy this known transmission defect and is placing owners of the affected vehicles lives in danger. Reprogramming of the "fail-safe" driving capability does not fix the life threating issue. While driving on Interstate 89 in Vermont on December 7 every warning light on the dashboard illuminated and my 2022 Hyundai Santa Cruz slowed from 65mph to 40mph. I pulled of the road and turned the ignition off. Upon restart, the Santa Cruz seemed to perform normally. I now am afraid to drive the vehicle.

• 12/09/2022· POWER TRAIN

  What component or system failed or malfunctioned, and is it available for inspection upon request? I'm open to allow the vehicle to be inspected at anytime. How was your safety or the safety of others put at risk? After pulling out onto a busy highway of 60MPH speed limit from a right on red light, the car only would accelerate to 17MPH nearly causing a multi-car rear end accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been in service twice (going in time 3 on 12/14/22) for this issue along with other transmission issues. On the second visit the issue was identified and a fix was attempted but issues still persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? As of now it's only been inspected by a Hyundai dealership, and I have a case open with Hyundai and they are waiting to see what happens at 12/14 service appointment before moving forward with any other actions. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The transmission has been problematic since purchase. This 17mph max acceleration happened shortly after purchase and other issues have been persistent ever since. Holding gears with loss of power on interstate, rough vibrations at low speeds, holding gears to long, rough shifts, strange noises when shifting, and of course the max acceleration of 17mph / 3,000rpm and not being able to travel any faster being the worst / most dangerous.

• 12/08/2022· FUEL/PROPULSION SYSTEM

  Fuel tank opening actuator is getting stuck and fuel tank cannot be open or closed properly advice from Hyundai is to drive with open Tank that I do not consider safe

• 12/08/2022· EXTERIOR LIGHTING

  The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, the low beam headlights were not illuminating as needed. The driver used the high beam headlights while driving. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contact but provided no assistance. The failure mileage was approximately 4,500.

• 12/08/2022· EXTERIOR LIGHTING

  Headlights are dismal low beam is useless

• 12/07/2023· TRAILER HITCHES

  The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer and a second dealer, Sterling McCall Hyundai (10505 Southwest Fwy, Houston, TX 77074) and other unknown dealers were contacted. The dealers informed the contact that the remedy was not yet available for the Hyundai Santa Cruz vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 12/07/2022· LANE DEPARTURE

  While driving down a two-lane highway at night (foggy conditions), the Lane Following Assist feature was turned on. There was a section of highway where a vehicle had previously driven through wet white paint. The paint was smeared toward the ONCOMING lane as if the vehicle had turned left after driving through the wet paint. The Lane Following Assist on my 2022 Santa Cruz detected these white paint tracks and immediately jerked the steering wheel to the left, INTO the oncoming lane. If there had been a vehicle in that lane, there would have absolutely been a head on collision. There was no opportunity to correct because the vehicle turned to the left so suddenly. This WILL cause crashes. All other safety features were also enabled. There were no known obstructions of safety sensors or cameras.

• 12/06/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Backup camera doesn't work 50% of the time (black screen) when in reverse OR when it works stays on after being put into drive. Has happened numerous times (over 20). Took to dealer, they said if there's no error code, they can't do anything. (Of course it worked fine the 15min I was at the dealer).

• 11/23/2022· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  When accelerating from a complete stop the transmission skips within the first few RPMs. This also happens when coming to a complete stop. It feels like a stall or a stutter. Also does it when put into reverse.

• 11/22/2022· ELECTRICAL SYSTEM

  The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while attempting to accelerate, the vehicle failed to respond. The contact stated that after letting up off the accelerator pedal, the engine revved up and the vehicle lunged forward. There was no warning light illuminated. The contact stated that the instrument panel background lighting was very dim for all the display functionality. The local dealer was contacted and informed that the failure had occurred intermittently, and while driving at various speeds. The dealer suggested that the vehicle be taken in to be diagnosed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 37,000.

• 11/20/2023· ENGINE

  Took 2022 Santa Cruz Limited in for an oil change and tire rotation at Grayson Hyundai in West Knoxville, TN, 11-2-22, on the way home smelled burning oil. Found that the dip stick was out of the engine block and oil sprayed all over the interior of the engine compartment, underside components, underside shield, wheel wells, brake caliper, etc when I got home (85 miles away from dealership). I took pics off the engine compartment and dip stick that was left out before they towed it to the dealership. Contacted service adviser, they towed it back and provided loaner. They said, "it lost no oil" and was still full. They said they would remove all the oil from the engine compartment and figure out what the issue was. They had the vehicle for two weeks and said that the dipstick "failed" and showed me the original dipstick with now a very visible cut in the o-ring that was not there before when I took pics of the dipstick before they towed it from my home. I use my vehicle for emergency response and did not feel safe driving the vehicle with oil still all over the engine compartment and underside of all the vehicle. Hyundai customer service did NOTHING, they told me to drive it as it is despite being covered in oil. I went back and forth with Hyundai Customer Service and they would not give me higher position names, numbers or contact information for me to escalate my grievance and safety concern, then HUNG UP ON ME. I had to immediately trade the vehicle and lost my 2.74 interest rate and much of my equity as it only had 26000 miles on it with only 25,000 owed.

• 11/19/2025· POWER TRAIN

  My 2022 Hyundai Santa Cruz has an ongoing powertrain/transmission malfunction that occurs during cold starts. The vehicle will not upshift out of 1st gear and becomes stuck around 25 mph with the accelerator fully pressed. There are no warning lights or messages. The only way to temporarily fix the issue is to pull over, turn the vehicle off, and restart it. This creates a serious safety risk because I am unable to accelerate to normal traffic speeds when merging or crossing intersections. The vehicle and components are available for inspection upon request. The issue has been brought to two Hyundai dealerships multiple times. One dealership replaced the entire transmission, and on a later visit they topped off the transmission fluid. Despite these repairs, the problem continues to occur. Hyundai corporate is involved and has an active case open, but the defect remains unresolved. The problem has not been consistently replicated by the dealers because it only occurs on cold starts, but it happens repeatedly in daily use.

• 11/18/2022· SUSPENSION,POWER TRAIN,ENGINE

  1st incident occurred October 19 2022.while driving 45 mph all of sudden vehicle lost engine power, can not accelerate. vehicle would not restart. towed vehicle to hyundai dealership service center.vehicle was repaired on November 2 2022. 2nd incident occurred on November 17 2022. while driving on highway speed limit vehicle engine lost power. vehicle would not restart. towed vehicle back to same dealership service center.

• 11/16/2022· POWER TRAIN

  When I picked up my new Santa Cruz...a warning check transmission fluid came on when sales rep was showing how to set up truck. Went to service they could not find anything wrong. At 315 miles my truck became nonresponsive in middle of an intersection. and at the next 2 intersections on my way home. When I mean, nonresponsive vehicle would come to a stop and not go forward until I let off gas and depressed gas. Called dealer took in for service no problem driving to dealer. They could not find anything wrong. They did bleed the transmission fluid. I now see a recall describing my exact experience. I am afraid it will repeat. Took vehicle in for oil change and was notified of recall. They claimed to updated software. I have had since the first occurrence smaller episodes. I hope and pray software will fix problem?

• 11/14/2022· POWER TRAIN

  The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving approximately 50 MPH, the message "Pull Over and Stop Immediately" was displayed. The contact veered to side of the road. The contact stated that while attempting to shift into gear the vehicle failed to respond. The contact stated that the vehicle appeared as if the transmission was in neutral(N). The vehicle was towed to the residence. The vehicle was then towed to an unknown dealer but was not diagnosed or repaired. The vehicle was then towed to the second dealer where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had been at the local dealer since September 23, 2022. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 2,950. The contact stated that an agreement was reached between them and the dealer to get a trade-in for a new vehicle. The claim is fulfilled on their part.

• 11/07/2025· VEHICLE SPEED CONTROL,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

  ALL SAFETY FEATURE WARNING ALERTS (3) OF THEM, SINCE IT WILL NOT ALLOW ME TO CHECK ALL THAT APPLY THEY ARE THE FOLLOWING ADAPTIVE CRUISE CONTROL NOT WORKING, BLIND SPOT WARNING NOT WORKING, FORWARD COLLISON DETECTION NOT WORKING, LANE DEPARTURE WARNING NOT WORKING, LANE KEEPING ASSISTANCE NOT WORKING, PARKING COLLISION WARNING NOT WORKING REAR CROSS TRAFFIC WARNING NOT WORKING.

• 11/06/2023· EXTERIOR LIGHTING

  Vehicle is equipped with automatic headlights. They constantly turn on and off during the day as soon as you enter any type of shadow. This causes the headlights to “flash” the driver in front of you. While traveling on the interstate at 75 mph if you go under an overpass they turn on, less than 1 second but take 30-60 seconds to turn off! During that time the dash darkens and you cannot see the speedometer,HVAC controls, etc. Even with the headlight switch turned to OFF the dash continues to dim as if the headlights were on! I have had the dealer (San Tan Hyundai in Gilbert AZ) check them twice. Each time I am told operating as designed. This needs a software update to make the automatic headlight system less sensitive. There is no reason why my dash is dimming while the system is off or why the headlights are coming on during a bright sunny day because I drove through a shadow.

• 11/04/2025· POWER TRAIN,ENGINE

  The contact owns a 2022 Hyundai Cruz. The contact stated that while driving 70 MPH, the vehicle lost motive power but was unable to accelerate above 30 MPH. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V760000 (Power Train); the VIN was included, but the vehicle was already repaired in 2022. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 63,000.

• 11/03/2022· POWER TRAIN,ENGINE

  While driving, warnings were issued to check each of the driver assistance items and lights lit up on dashboard. Pulled over and turned off vehicle. Would not restart. Towed to nearest dealer. Sat for 2 weeks until they could look at it. Told to rent a car in meantime. Diagnosed as faulty TCU. Replaced TCU. Went to pick back up and would not start. Clicking noise heard from engine compartment. Left vehicle and was provided loaner card. Cannot identify cause. Vehicle sits.

• 10/25/2022· POWER TRAINCrash

  The contact's husband owns a 2022 Hyundai Santa Cruz. The contact stated that after her husband parked the vehicle in the driveway, he exited the vehicle and went into the garage when the vehicle unintentionally rolled forward into the garage and crashed into her vehicle. The contact's husband did not sustain any injuries, and no medical attention was received. No police report was filed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred with the "Shift To Park" message displayed while the gear shifter was shifted into park(P). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.

• 10/22/2022· POWER TRAIN

  My residence is located in a dip..I can't say valley..this new Santa Cruz won't go up the hill even with the turbo engine the grade is not much.. a honda accord goes up easily.. the Santa Cruz revs and petty much stalls and I have to pump the accelarator and not sure what is going on with it.. there are no recalls and so I don't know what is wrong with it.. now I am forced to think of selling it and getting another one..

• 10/19/2024· POWER TRAIN

  First shift issue, no warning lights present, was able to get to dealer they hooked up computer and reset/restart vehicle and told me I probably hit gas and brake at same time and it was probably in limp mode. Month later went to store just fine, got back in my vehicle and check engine light was on, shift issues, was told to keep driving for over 2 weeks till they had available appointment, during that time battery died and check engine light went off but shift issues were still there and they had to drive it I believe they said 60 miles to get light to come back on so hyundai would approve transmission replacement. After that finally got replaced and I put almost 4k miles on their rental (yeah... took a while). I was back in less than a week before service transmission immediately indicator comes on, again got to my destination fine, got back in vehicle and I'm on my way back in the dealer again. I was told I was the third transmission back in to get replaced again after a week of being on the road. but wait, battery dies again, warning lights gone and they give back the vehicle. They were nice enough to offer me 10k less than what I purchased it for 6 months ago.

• 10/19/2022· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  lost of power while driving at 45 mph. no engine warning.

• 10/19/2022· VEHICLE SPEED CONTROL

  WHILE DRIVING ON THE 405 FWY MY VEHICLE WOULD NOT ACCELERATE PASS 20 MILES IT WAS 11 PM SO NOT MANY CARS ON THE ROAD , I HAD TO DRIVE WITH MY HAZARD LIGHTS ON 17 MILES TO GET HOME , I AM TAKING IT TO THE DEALER TODAY. NO WARNING LIGHTS , OR MESSAGES CAME ON DURING THE WHOLE ORDEAL

• 10/19/2022· VISIBILITY

  The washer fluid nozzles are not adjustable and the fluid while spilling still only sprays about 3 inches up from the bottom of the windshield. All fluid stays below the wiper so the window cannot be cleaned. When road grime or bugs get on the windshield I have to stop to clean.

• 10/16/2023· POWER TRAIN

  When driving home from work, the vehicle shuttered and almost lost power to the vehicle. Received error code DTC P1C2D03 Powertrain TCU through the MyHyundai application and is available for inspection. My safety is put at risk due to loosing power to the vehicle while driving which almost caused an accident on the highway. There is a similar recall in place for the 2022 Hyundai Santa Cruz for the same issue. However, the recall only applied to the Santa Cruz with a certain vin prefix. I haven't had the vehicle inspected by the manufacturer (Earliest appointment is 17 November 2023). I only received the check engine light once the shuttering started to happen.

• 10/14/2022· POWER TRAIN

  WHILE DRIVING ON INTERSTATE 95, MY 2022 HYUNDAI SANTA CRUZ STARTED TO SHAKE VIOLENTLY AND LOSE POWER. AT THE SAME TIME LIGHTS CAME ON WARNING ME OF AN ISSUE AND TO PULL OVER. I GOT TO THE SIDE OF THE HIGHWAY (WITH MUCH FEAR). I WAS ABLE TO TURN THE VEHICLE OFF AND TURN BACK ON. AFTER I SAT FOR 5 MINUTES WITH IT IN IDLE, I TRIED TO MOVE THE VEHICLE AND IT APPEARED TO GO BACK INTO A NORMAL STATE. I WAS ABLE TO CONTINUE MY TRIP, HOWEVER IT WAS SCARY TO LOSE POWER LIKE THAT. HYUNDAI JUST ANNOUNCE A RECALL - BUT APPEARS TO HAVE NO SOLUTION. THE CURRENT CONDITION IS THAT I AM AFRAID TO USE THE VEHICLE NOW BUT HAVE NO CHOICE. THE INCIDENT WAS MONTHS AGO, BUT I WANTED TO REPORT THIS NOW THAT A RECALL WAS ANNOUNCED. PLEASE GET HYUNDAI TO COME UP WITH A QUICK SOLUTION AS THIS IS DANGEROUS IF IT WAS TO HAPPEN AGAIN.

• 10/11/2023· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  1.Spring 2023 Received a Recall on tow hitch wiring package (may catch on fire)... No solution yet! I was experiencing transmission problems around same time. 2. My Hyundai App warns of transmission problem on 07/22/2023. Took my (19 month old) 2022 Santa Cruz to Preston Hyundai 07/24/2023. Earliest appointment available was scheduled for 08/09/2023 (16 days waiting period). 3. 08/09/2023, at Preston Hyundai, says they must order a new transmission and refuses to give me my truck back claiming it is UNSAFE to Drive (even though I drove it 16 days (over 400 miles) waiting for my service appointment!). Truck has remained at Preston Hyundai since 08/09/2023 and replacement transmission ETA is 10/24/2023, making total time in dealership 76 days to date (or 92 days since being notified on my Hyundai appof transmission problem! Truck has not moved or been started since 08/24/2023. 4. Back on 07/22/2023, I attempted to program Navigation system with "vacation address" but Nav System displayed prompt that Nav it needed a map update. I cleared the "OK" prompt off the display but I started getting "Check Engine" dummy light appearing and other dummy lights appearing! Also my tachometer gauge (also is the right turn signal mirror camera), quit working and started beeping every 10 seconds or so. 5. On 07/24/2023, at Preston Service Dept., I ask them to update Nav System. I was told that it takes too long and they won't do it! (lacking personnel and time and I should do it myself. I researched "How To" and discovered many warnings from owners that their vehicles computer system got messed up attempting the map update. I've been communicating with Hyundai headquarters who suggested I inquire about the "BuyBack" Program at my Dealership! I did inquire on 10/10/2023 and they've never heard of it, but evaluated my truck and offered me $27,000 for my 20 month old truck, leaving me a $15,000 expense for a new 2024 Santa Cruze. 6. I've now contacted a "Lemon Law" Law Firm!

• 10/11/2022· FUEL/PROPULSION SYSTEM

  Hyundai Santa Cruz's have been having transmission problems that cause you to lose power while driving. This is a dangerous situation, the car will not accelerate and you are left in the middle of the road with no power to maneuver out of danger. I had to coast to the side of the road to get out of traffic. Hyundai announced a recall but Hyundai states that there is no fix at this time. Dealers are not able to perform any work as Hyundai doesn't have a plan to correct this dangerous situation.

• 10/09/2024· UNKNOWN OR OTHER

  Hi, my car is a certified 2022 hyundai santa cruz I've been in touch with hyundai and they're very unhelpful. I'm experiencing jerking while creeping uphill or driving in traffic at low speeds as well as in reverse. and its way worse when i have any bit of load in the bed. its extremely invasive, its really dangerous particularly when in reverse, because its hard to modulate the speed properly, when you feather the brakes when rolling into a parking space or reversing to a hook up a trailer it either is dead on power or jerks at a slight speed which makes it difficult to control. this is something that passed hyundai's certified program but concerns me because there is no way its safe. I've lent my car to other people and they were concerned as well. please note i got my brakes and replaced and system bled but the issue persists. additionally I've experienced this issue for over 5000 miles (41k - 47k miles) please consider this complaint because its a legitimate safety issue and i have a feeling its related to this cars transmission woes. Thank you!

• 10/07/2022· POWER TRAIN

  While stopped at a stoplight in a turn lane, the dashboard gave alerts regarding lane assist being disabled and was giving other errors I don't recall. The vehicle would only drive 2-3 MPH through the turn lane and I was able to pull into a bank parking lot. After putting the vehicle in park, I could hear the engine slowly revving up and down. Two alerts were also sent to my phone via the My Hyundai app. DTC P213577 and C161386 I put the vehicle in park and powered it off. When I powered it on, it would give the same errors and rev up and down. I pressed the accelerator and there was no response. I had the vehicle towed to the nearest Hyundai dealership and they replaced the throttle body.

• 10/07/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  My new car with less than 2000 miles stalled at a traffic light on Southlake Blvd. in Southlake, TX. It just died and would not start. All the electrical warning lights were flaring. Every time I tried to restart it, it would try, shudder, and die. I was lucky not to get run over on that busy street. It was towed to the dealership and has been there a month exactly. They cannot figure out what is wrong.

• 10/06/2023· UNKNOWN OR OTHER,POWER TRAIN

  2022 Santa Cruz issues periodically with RPM will reach 4,000-5,000 (Engine sounds to be reving..sp), mph is near zero, on acceleration from a stopped position. To me, sounds to be torque converter, transmission or electrical system. Have had to dealer on 2 occasions, of which, they cannot reproduce issue.(May 25, August29). This issue is rare but when it occurs (last happening this week Oct 4)concerns of vehicle stopping completely and resulting in accident. Contacted Hyundai customer complaint location, to no avail. It may not be of concern to others but it is to me. When occurs removing foot from accelerator, start process of pulling forward again, all is good. This happened in July, when necessary to have someone else drive vehicle. They were ready to park and call tow truck. Advised what to do to rectify issue, towing was not necessary. Case numbers [XXXXXXX], NHTSA numbers assigned 829558: 828559: 827470. May be others……but I thought my contacting NHTSA was reporting issue as well. Any additional information needed, will provide. Contacted local dealer Sept 29, as well as Hyundai Consumer Affair (hmausa) to advise my intentions. Have contacted Consumer Affairs several times, assigned case number, Sept 1. but no resolution of issue. Have previously, via email, forwarded documentation to NHTSA. First date taken for “look at” was May 25,2023. Actually unsure of first occurrence date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/02/2023· POWER TRAIN,ENGINE

  Lose of power, twice, one was around July early August, driving from my home doing about 30 mph I lost power, and the word limit showed on my dash, thinking I may have done something wrong myself I didn't think much of it until last Wednesday 09/27/23 it happened again, after leaving my destination I was driving home went around a corner and was up to about 35 mph and my truck lost power, which was completely nerve wrecking I had to pull over quickly and the word limit showed up again, I restarted the vehicle and drove off, and called a hyandai dealership and made an appointment which is for today Monday 10/02/23

• 09/29/2022· EXTERIOR LIGHTING

  Low beam lights shine very low and only light about 20’ ahead. On Arkansas curvy country roads, it is difficult to see what is on the road ahead. I have talked to dealer and was told nothing can be done to improve them. Mine are LED. This has been a problem since purchase in April. I avoid night driving because of this.

• 09/24/2022· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  I was driving on the highway (55mph) with my two children in the backseat. My vehicle started slowing down quickly even with my foot on the gas. There was no warning, no lights on the dash lit up warning me there was anything wrong with the car. The rpm’s we’re going up but it was like there was no power to the car. I got off the highway onto a side road as fast as I could do I wouldn’t get hit. Then I pulled off to the side of the road. I put it in park and turned it off. I tried to turn it back on and it would start. After a second attempt it turned on but was really rough and felt like it would stall. I used blue link to call for a tow truck. Then I called the dealership to tell them since I’ve only had the car for 9 months. I tried to turn the car back on and the dash said battery discharging due to electrical and it turned off before I could read the last word. Tonight checking my email blue link sent an email stating a possible condition with the engine control system. The vehicle was towed to the dealership where I bought the car.

• 09/20/2023· FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  Warning lights and chime for every ADAS system. Inoperative ADAS system. Driving down a two lane highway ALL of the safety systems warning came on in succession: Check cross traffic, lane keep, cross traffic, blind spot, forward safety, TPMS, etc. When this is happening the AC stops blowing cold and the controls are unresponsive. The warnings will occasionally pause and go back to normal, is quiet for a minute, the AC resumes working, then the dinging resumes and warnings flash. I stopped and restarted, all came back. I looked up where the sensors are and checked for obstructions, none. Disconnected, reconnected battery, it went away for a few miles then came back. No DTC's on app.

• 09/18/2023· POWER TRAIN

  2022 Santa Cruz with 5850 miles ... lost power when accelerating on busy road (avoided accident) ... Transmission Control System malfunction warning ... notified by dealer transmission will need to be replaced

• 09/17/2022· POWER TRAIN,VEHICLE SPEED CONTROL

  Driving at 60 mph. Car stopped responding to accelerator. I was forced to pull off the road. Not a safe situation due to traffic. Turned off car and restarted. The car would then accelerate normally.. There was an error logged stating that " A possible condition with your Engine Control Module has been detected. A full system check is recommended to be done soon. Please consult your your local dealership to schedule an appointment. This is a common problem occurring on numerous Santa Cruzs.