2021 Toyota Venza Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2022· UNKNOWN OR OTHER

  This car is 1.5 years old and this will be the third windshield replacement. Ether nothing hit the windshield or if something did, it was so small and there is a 8 inch crack starting from bottom center side of passenger windshield. The last replacement was only 6 months ago. This glass is either defective or is so weak it continues to crack

• 12/26/2021· EXTERIOR LIGHTING

  Headlights: They have a shadow blocking full view. They are not shining equally on both sides. Instead the beam drops off the field of vision abruptly and you now faced with a blind spot of darkness. Basically, if something or someone came out in front of you, you would not see them until it was too late. For instance, driving in the neighbor alley without lighting, if a child, animal or ball came out in front of you, you would have no shadow or warning that you were about to come into contact with them. With other vehicles the light sprays off into the distance so you can see a wider field of vision. I find this extremely dangerous, unsafe for me and others! If I use my high beams the problem is solved but that is not a proper solution. I have spoken to Toyota dealer x2 and their answer is... That's the new LEDs. I have called Toyota Corp and they have registered my call. I truly believe this is a matter of urgency for the safety of human life.

• 12/23/2022· UNKNOWN OR OTHER

  I received a call from the Toyota service department during a routine oil change. They indicated that I had severe rodent damage throughout my car. After doing my own research, I found numerous complaints of similar nature with Toyota vehicles due to the soy based wiring they use. It creates a safety hazard as rodents (mice) are attracted to the wiring and create nests within the vehicle. My cost to fix the problem was over $4,500 that my insurance covered, but I still had to pay my deductible. The job took approximately 3-4 weeks and I was without a vehicle. The dealership nor the Toyota representative would do anything for me. The car was only a year old. I’ve never had anything like this happen to any new vehicles I have purchased. It seems to be a serious issue with other Toyota vehicles and can be hazardous.

• 12/23/2021· VISIBILITY/WIPER

  Windshield cracked along drivers side with no known rock impact and no evidence of a rock hit. It appears the windshield just cracked. The crack was about 2 feet long. Car was only a few weeks old when this happened.

• 12/21/2023· UNKNOWN OR OTHER,VISIBILITY/WIPER

  My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.

• 12/18/2023· UNKNOWN OR OTHER,SERVICE BRAKESCrash

  I was parking my car in a parking lot very slowly (1 mile/hr, or less). My foot was on the break paddle, and I just turned into a parking spot. Suddenly, I heard huge acceleration noise and the car surged forward so rapidly, so powerfully on its own, and totally lost control. Then the break did not work at all. There are bushes in front of the parking spot and it is on top of a retaining wall with side walk road below. The crazy lost controlled car run through the bushes and jumped down from the top of the retaining way onto the side walk road. It hit the railing of the side road and then slowed down. I then gained the control of the car as the break back to work. The car is badly damaged and several parts falling down when it jump down the retaining wall. It was so terrified and I though I will die. And if someone was walk in the side road at that moment, they will be killed. I am still shaking when think about what was happen. Luckily, no one was there. I bought the car in Jan. 2022, brand new, only 8 miles used. Now it has around 14,000 miles on it. *** In Sept. 2022, Someone also posted very similar incidence for Toyota 2021 Venza in Toyatonation.com Discussion starter • #1 • Sep 3, 2022 soshima Has this happened to anyone else who owns a 2021 Venza? As I was slowly pulling in (going about 2 miles or less) to a perpendicular parking spot at my apartment complex, I took my foot off the accelerator, all the sudden my car lunged forward and rapidly accelerated forward on its own. It was completely terrifying to have the car take over. The car jumped the curb and went down a hill and I crashed head on into a two story garage at my apt complex. I saw a "MALFUNCTION" on the dashboard and the air bags did not deploy. I injured my back, neck and right arm. My car that only has 9K miles on it, was completely totaled. Toyota's Product Liability Dept - 3rd party engineers inspected the electronic data recorder. and car I'm awaiting the final report from Toyota.

• 12/12/2022· EXTERIOR LIGHTING

  You just cannot see with these headlights. I cannot drive the car at night. No crashes but we live in the country with no added light and these light don’t work. This is a proble since we bought the car a year ago.

• 12/07/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The Door lock actuators have all systematically failed on the car, so I can lock the doors manually, but anytime an electrical signal is sent to the lock (key fob, putting the car in drive, etc), the door locks do not operate. It is my understanding this is a known problem by Toyota across many SUV models. I have left my car unlocked on many occassions "thinking" it is locked, and I don't like driving with passengers in the car due to the safety issue of being able to open a door while the car is in motion when I "think" it is locked

• 12/02/2021· EXTERIOR LIGHTING

  Low beam LED headlights have shadows and dark spots projecting on to the road. Very distracting and looks very similar to animals or people as they come into view in the dark. Have had to swerve several times only to realize it’s the shadows in the headlight units. I have read many other owners complaining of identical issue on Toyotanation Venza forum. Really need a fix for this. It is not an issue that appears over time, this is happening straight from the factory with 0 miles on the car.

• 12/01/2022· EXTERIOR LIGHTING

  Both left and right headlights on this car cast a dark "shadow" on the road in front of the car when driving at night. It only occurs when the headlights are on low beam, the high beam headlights are normal. Each headlight casts 2 shadows, for a total of 4, which can be seen about 100 feet in front of the car. They are very distracting at all times, but especially when the car is driven around a corner; it appears something is running across the road in front of the car. When I have pointed it out to passengers in the car, everyone remarks that it is very distracting and odd. I told the folks in the service department at the dealership I bought the car from about it, and they turned the headlights on and pulled the car up to a blank wall. I was with them and we could all clearly see the black shadows on the wall. It's like there are pieces of tape on the headlight lenses, but there isn't anything visible that would make these shadows. The service folks at the dealership just scratched their heads and said there was nothing they could do, and so the problem remains. This car is available for inspection at any time. There are no warning lamps or messages about the headlights. I bought this car new in May 2021 and noticed the problem right away. The dealership looked at it when we took it in for it's first oil change in February 2022, but they did not note it on the service receipt.

• 11/26/2021· STRUCTURE,VISIBILITY/WIPER

  While driving we noticed a line in the windshield. After inspection we realized that the line is actually a crack. It started at the base in the right corner (passenger side). No rocks or any impact with any objects.

• 11/26/2020· FUEL/PROPULSION SYSTEM

  MY 2021 TOYOTA VENZA HYBRID LE CLAIMS TO HAVE A 14.5 FUEL TANK CAPACITY BY TOYOTA BUT MINE WILL ONLY FILL UP TO AROUND 11 GALLONS WHEN IT GETS TO EMPTY. I TOOK THE VEHICLE IN TWICE TO TOYOTA'S SERVICE DEPARTMENT AND THEY CONFIRMED MY VEHICLE WAS ONLY FILING UP TO 11 GALLONS BUT THAT THIS WAS 'NORMAL AND PART OF THE DESIGN SINCE IT HAS A RESERVE OF GAS.' HOWEVER, THE NEW TOYOTA RAV4 HYBRIDS ARE REPORTING THE SAME EXACT ISSUE WHICH TOYOTA HAS ACKNOWLEDGED. BOTH VEHICLES SHARE THE SAME ENGINE, HYBRID SYSTEM, AND SAME 14.5 FUEL TANK AND ARE ALMOST IDENTICAL MECHANICALLY. HOW COME IT'S AN ISSUE FOR THE RAV4 HYBRID AND NOT MY 2021 TOYOTA VENZA? EITHER WAY, MY TOYOTA IS NOT GETTING ANYWHERE NEAR THE RANGE THAT TOYOTA ADVERTISES ON A FULL TANK AND IS ONLY FILING UP TO 11 GALLONS. I UNDERSTAND MOST CARS WILL LET YOU GET TO A GAS STATION IF YOU EVER GET TO EMPTY, BUT THE DIFFERENCE IS THAT MOST CARS WILL FILL UP VERY CLOSE TO WHAT THE TANK CAPACITY IS ADVERTISED TO BE. SO EITHER THE VEHICLE'S COMPUTER IS LYING BECAUSE IT WILL TELL ME 11 MILES DISTANCE TO EMPTY WHEN THE LOW FUEL LIGHT COMES ON OR TOYOTA LIED TO ME, BOTH ARE TELLING ME TWO DIFFERENT THINGS. THIS CAN BE UNSAFE FOR SOMEONE WHO PURCHASES THE VEHICLE AND BELIEVES THAT THEY HAVE A 14.5 FUEL TANK AND ARE LEFT STRANDED BECAUSE THE VEHICLE IS ONLY FILLING UP TO 11 GALLONS. I'M GETTING 42 MILES PER GALLON SO THOSE EXTRA 3.5 GALLONS THAT MAY OR MAY NOT EXIST CAN MAKE A BIG DIFFERENCE IF YOU AREN'T SURE IF YOU'LL GET TO YOUR DESTINATION OR BE LEFT ON THE SIDE OF THE HIGHWAY WHICH CAN BE EXTREMELY DANGEROUS BECAUSE TOYOTA ISN'T ADDRESSING THIS FOR MY VENZA.

• 11/25/2024· VISIBILITY/WIPER

  With no impact, our windshield cracked. I see many, many other owners of 2021 and later Toyota Venza have had this happen to them. This is clearly a large problem, so I'm hoping that by reporting our incident you will be encouraged to investigate further. Please let me know if you need any additional information, but the key points are that there has been no impact to the windshield that we are aware of, and the windshield cracked while driving. Thank you for your attention t this matter.

• 11/21/2023· VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE

  A small crack appeared on the windshield driver side of vehicle. I have no recollection of any items or debris hitting the car and damaging it. I then searched online and found there have been many registered instances of this specific car model windshield (2021 and newer) either easily cracking or seemingly cracking under no impact.

• 11/20/2023· POWER TRAIN

  On a trip out of town, after cruising for 3 hours on I-65, The drive power suddenly stopped and stuttered. The announcement screen started flashing a jumble of messages which only added to the hazard. First message was " Your feet are on the brake and accelerator." My feet were on the floor. We were on cruise control. I put on the emergency flashers to warn traffic not to run into us. The highway ran through a water filled swamp with the shoulder too narrow to be safe. I eased off on the power and pulled off the next exit which was a half mile away and coasted to a stop in a parking lot. It appeared to be overheating in the motor drive so we let it cool while locating a dealer. We struggled to get to the dealer, half mile at a time with pauses to cool. Dealer tech found the coolant for Motor drive was gone. Said there was a pinhole in the radiator. Said they did not have a replacement. Called all over. No replacement in US. Discovered there was a national back order for this part. A number of these radiators had failed. We were stranded, our trip aborted and 200 miles from home. The tech resorted to a JBWeld repair of the radiator & supplied us with 2 gallons of Toyota pink coolant and we made it back home. The local dealer reported the national back order had increased. We have had no further problem until today. Checking under the hood, we found that the motor drive coolant was down near the danger point. We filled it back up and will be checking it daily until it is repaired. This incident brought to light the following engineering deficiencies: No warning of loss of coolant. This is a critical system point of failure which could cause a fatal incident which would be attributed to "Loss of Control." False and distracting messages flashed on announcement screen, compounding the danger of sudden total and erratic loss of drive power in highway traffic. The Vehicle Diagnostic Report stated "Coolant Pump"A" Component Internal Failure." Obviously false also.

• 11/20/2022· SERVICE BRAKES

  Sometimes when I'm driving the Toyota Venza 2021 downhill and press the brakes they freeze and sound weird without control to stop the car. I think is very dangerous. I reported two times in the dealership but nothing happened.

• 11/19/2024· STRUCTURE

  Windshield broke for no reason.long Crack across bottom of Windshield.

• 11/18/2021· UNKNOWN OR OTHER

  Don't recall anything unusual hitting my windshield (other than sandy grit), but when I drove it today there is a small chip and 12" crack. I have driven cars for 35 years and have never had such a fragile windshield on a car. I think it is defective, because I read about a bunch of other people having the same issue on this Toyota Nation site (and also Facebook)- https://www.toyotanation.com/threads/windshield-repair.1695878/ It is not very safe to have people drive around with windshields like this, especially if it is the fault of poor manufacturing. And even though you are supposed to get it fixed with insurance, I am not in a place right now to afford the deductible to get it fixed.

• 11/17/2022· UNKNOWN OR OTHER

  I have had to replace the windshield 5 times in the last two years. The windshield cracks with just the slightest impact to the windshield from small debris on the highway that should not typically damage the windshield in such a way. All replacement windshields have been ordered directly from Toyota and all have had this issue.

• 11/14/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Primary Control/Head Unit Failure - I can no longer access any of the electronic functions of the vehicle due to the computer screen failure. The back up camera works, but when the vehicle is in drive, it's nothing but a strobing light trying to connect. It's a safety concern most at night due to the constant strobe effect coming across the screen every 3 seconds. It draws your attention from the road and/or gives you the impression that something is coming to hit you from the passenger side. Yes, the vehicle has been inspected and diagnosed by Toyota. Toyota is unwilling to admit their head unit is faulty and want me, the consumer, to pay out of pocket for the parts and the labor. No, the failure happened without warning. One day it was working fine and the next it was frozen and then "dead" with this strobe effect.

• 11/13/2025· POWER TRAIN,ENGINE

  This report covers 2 events for the same problem. The first occurred in the spring of 2025 and I did not document the date or time. The second one occurred on November 10, 2025 @ about 10:15 a.m. (1) Last spring my wife was driving the Venza up the street to our residence going a slow rate of speed. As she approached the house, she took her foot off on the gas and coasted toward the left curb so she could back into our driveway. At that point, car suddenly surged forward and accelerated toward the curb. My wife rapidly applied the brake and averted any problem. (2) The second event occurred on November 10, 2025 @ 10:15 a.m. My wife was starting to park at a parking lot in the Tanasbourne Town Center. She was going to back into a parking spot so she drove forward going slightly left. Then, with the car still in drive, the car surged forward. She quickly stepped on the brake and the car stopped abruptly. (She was angling the car and was about ready to stop and put the car in reverse when this happened) Again, with her quick response braking, she was able to avert hitting person or thing. As to which component or system failed, there appears to be a random malfunction of sensors or perhaps the CPU...something that is calling for full throttle when the gas petal is not pushed. The safety risk is possible harm to the driver, outside property, or the worse situation would be harm to pedestrians that might be in the way of the car. We have not been able to reproduce the problem. The same maneuvers have been repeated 100's of times without incident. As of this writing, the vehicle is being taken to the Toyota dealer to have the oil changed and at that time they will be asked to do a thorough inspection of the systems that might cause this, check for any recorded malfunctions, etc. To the best of our knowledge, there were no warning lamps or messages that appeared.

• 11/11/2025· ELECTRICAL SYSTEM,VISIBILITY,BACK OVER PREVENTION

  The infotainment system is not consistently working. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio), backup camera feed, and map/gps display. I see that there is a recall for this system for some Toyota models, however I have not yet received a notification, and I am assuming that it is because my car is a 2021 model. Not having this display makes navigation difficult (as the screen will just turn off suddenly) and control of the cabin environment impossible (i.e. I struggle turning on the AC/Heat as I don't know what the temperature is set to). Why would my vehicle not be included in the recall? What can be done to get this fixed? I view this as a safey concern as all vehicle safety notifications are posted on the screen (which won't work), all of the systems that are controlled from the screen are not available, and the back up camera display won't work at times.

• 11/03/2023· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  On three separate occassions, when applying the gas pedal, the car did not immediately accelerate. One time I was pulling out across two lanes of traffic and the accelerator was to the floor and nothing happened for about 5 seconds. The last time happened today, 11/3/23, leaving a gas station entering traffic. I hit the gas pedal and it was 3/4 the way down before the car moved which, once again, could have caused a accident pulling out into traffic. I took the car into Jones Junction with the complaint and they could not find any issues after allegedly checking the fuel pump. Online other individuals are having the same problem.

• 10/31/2025· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward and I was able to clear the intersection. This is the fourth time that I have experienced the same issue with this vehicle over the past two years. The problem cannot be replicated by the dealer. There are no warning lights on in the vehicle. I don’t know if warnings appear during this few seconds of power failure because it happens very quickly and my focus is trying to get out of the way of oncoming traffic. This is a serious safety concern because it has occurred while trying to move through an intersection or pull onto the road. The vehicle losing power and stopping in these moments could result in a collision with an oncoming vehicle.

• 10/30/2021· VISIBILITY/WIPER

  i am writing to complain of cracking the vehicle windshield. the vehicle is a Toyota Venza 2021 and it has been cracked very soon after two weeks that I have got from dealership. i think that is very vulnerable part of this new vehicle and is a malfunction, since my other past vehicles never had such failures in the winshield like this. i have had this problem more than three months ago and still after three month, Toyota has not provided it to me. it is extending rapidly and I have to drive with cracked winshiekld. i have ordered that on august 2021 at Toyota Westminister Vancouver and still agter three month they just update the date to the next month. I have submitted my full ICBC insurance and an extra insurance to the dealership at parts section, but they say this is a National back order for both Canada and States. As I said I live in Vancouver Canada, i had to put a different address in states to submit,you can reach me via my Email. Thanks

• 10/27/2023· VISIBILITY

  The contact owns a 2021 Toyota Venza Hybrid. The contact stated that the windshield had developed a crack that formed from the front passenger’s side corner to approximately 2-feet towards the front driver’s side. An undisclosed dealer was notified of the failure and the contact was advised to contact the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 18,000.

• 10/23/2024· VISIBILITY/WIPER

  Widshield cracked all of a sudden without any reason

• 10/23/2024· EXTERIOR LIGHTING

  I just purchased as 2021 Toyota Venza Limited. The headlight on low beam cast a odd shaped shadow. It is very distracting and often makes you think something is in front of the car. The issue dissappears when headlight are switched to high beam. This is very unsafe and deserves a recall.

• 10/20/2023· POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  - Vehicle was operating as normal. Slowed down to a complete stop as normal. When attempting to accelerate from stop, vehicle had no throttle response and slowly idled into the intersection. Would press pedal down and nothing would happen. About 5 seconds later, vehicle gained throttle response and took off quickly. Unable to duplicate issue at this time, appears to be intermittent. - Safety was risked due to inability to take off from a stop and being stuck in the intersection for a brief period of time. - Unable to duplicate problem for dealer to confirm. - Called the dealer and they stated they needed to do a diagnostic, but it needed to be in a failed state. It is not currently in a failed state. If it was in a failed state, I’m unsure how I would get it to the dealer for inspection as the issue is lack of throttle. - No warning lamps or other symptoms prior to the failure.

• 10/19/2025· VEHICLE SPEED CONTROL

  As I attempted to park in a stall in the parking garage, I turned the steering wheel to the right and aligned the vehicle in preparation to back into the stall. In the split second that I took my foot off the accelerator to put it on the brake pedal in preparation to switch gears, the vehicle surged forward rapidly. I slammed on the brake as hard as I could, fearful that it would hit the car in the stall ahead. Maybe that's an indication that the Emergency Braking System failed, too. I don't know whether it stopped me or me slamming on the brake, but I was within 18 inches of the vehicle in the stall ahead of me. It truly scared me, which is what caused me to search for whether this was a known issue for 2021 Venzas and found that others have had this issue occur.

• 10/17/2022· VISIBILITY/WIPER

  windshield cracking when i hit a "hard Shell" BUG on the interstate...Not a rock, nor a stone, but a bug!...Nobody around the vehicle in the middle of nowhere...;in broad daylight...going to cost me a high deductable because it cracked right in the line of vision for the driver...total replacement required...Toyota wont stand behind their product ...this windshield is way too soft...!!!

• 10/17/2021· STEERING,LANE DEPARTURE

  2021 Toyota Venza Steering assist feature creates a safety hazard. The steering assist works with the cruise control and lane departure. When on, it appears that the steering assist picks up its position or centers the vehicle in the lane from the nearest white line on the right side. It positions the vehicle approximately 12 to 18 inches from the right line position thus positioning the vehicle slightly right of the center of the lane. One is forced to fight the pull of the wheel to maintain a center lane position. This Steering Assist function creates the following problems: 1.Off-center to the right can make it too close for vehicles traveling to the vehicles right. Also, it does not adjust for vehicles traveling too close or possibly swerve on your right side. It will maintain its position regardless of events alongside of you. It receives its bearings from only the white line. This condition is more severe when traveling in a left lane on a multiple lane road with a dotted line. 2.Because the steering assist picks up its orientation from a right-side line; when the line is out of position or not available, the car will automatically move right until it finds something to coordinate the cars position. Without something fixed like a line or curb it will take the car off of the road. When approaching an off-ramp, the right solid road barrier line, usually veers right off the highway and will follow the direction of the off-ramp. Under this condition I have discovered that the steering assist feature will actually take me off of the highway onto the off-ramp and alongside the right-most solid line wherever it goes. I feel that NHTSA still should examine any issue on a car that could make its operation unsafe. Furthermore, it appears that NHTSA has not performed any crash-worthiness testing including weight and roll-over. Why has safety testing and crash worthiness not been performed on this vehicle? Lastly; why doesn’t it have a standard NHTSA door label?

• 10/14/2022· VISIBILITY/WIPER

  A crack in the windshield appeared at approximately 13,000 on June 20, 2022. It appeared after a short local trip-seemingly out of no where. Initially the crack was about six inches long, ending at the bottom of the window pane. Minutes later, the crack continued an additional foot. The crack has continuted to grow and on 10/14/22 is in excess of 2 feet long, with approximately 19,000 miles. The windshield had been out of stock since July, 2022 when I initiated an insurance claim. It is now scheduled to be replaced on 10/24/22.

• 10/14/2021· FUEL/PROPULSION SYSTEM

  I just purchased the 2021 Venza a week ago. I was not aware of the fuel tank issue with the RAV4. When I filled up my Venza I noticed that it was not filling up to the full 14.5 gallons as stated by Toyota. I would assume that there maybe some reserve gas in the tank. But had I not noticed this I would have attempted to continue driving since I assumed that the tank has 3.5 gallons in reserves but I am uncertain. If this is the case anyone may become stranded or even worse run out of fuel on the freeway putting the people inside the vehicle in danger and causing life and death accidents. There is no documentation in the owners manual about the discrepancies between what Toyota states (14.5 gallons) and the 11 gallons that it takes when filling up at the gas station.

• 09/29/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The infotainment system has failed. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio) and map/gps display. This system is the focus of a recall on this model car (newer versions) but the issue is the same for this year. Not having this display make navigation difficult, control of the cabin environment impossible. I wonder why this year vehicle was not included in the recall. I have ordered a replacement at a cost of $3,300. This began in May of 2025.

• 09/28/2021· UNKNOWN OR OTHER

  Windshield cracked passenger side with 2.5 inch circular area defect, with crack from passenger edge to midpoint. There was no traffic at the time in front of me or oncoming traffic. Was in an area of just grasslands on paved road. Temperature was in the 80's. Speed at 75mph. Sunny day. No known rock hit prior to this. Purchase July 2021.

• 09/22/2025· FUEL/PROPULSION SYSTEM

  I am submitting this complain regarding my 2021 Toyota Venza, which has developed a serious defect involving the fuel system. Although my vehicle is fairly new, I began experiencing problems with the fuel door not opening properly. Initially, I could not access the fuel cap, which left me unable refuel in a timely manner. Soon after, I noticed additional fueling issues: while attempting to refuel, the gas pump would repeatedly shut off and stop the fueling process. After taking the vehicle for inspection, it was determined that the actuator responsible for controlling the fuel door and fueling system required complete replacement. I am concerned this defect represents more than just an inconvenience. Inability to open the fuel door or complete a fueling cycle can create dangerous situations - such as being stranded without fuel or blocking a fueling station. Additionally, if the actuator fails while in use, it could interfere with the proper venting of the fuel system. I have since learned that other Toyota Venza owners are experiencing the same problem with the actuator, suggesting this is not an isolated case but a potential widespread defect. I request that Toyota investigate this issue and that the National Highway Traffic Safety Administration evaluate whether a safety recall or service campaign is warranted. 2021 Toyota Venza LE [XXX] 90,0000 Sincerely, [XXX] and [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/20/2021· FORWARD COLLISION AVOIDANCE

  multiple times PCS (pre-collision warning system) would go off only in city driving when i was passing a car that had turned right (and just completing turn)-approximately 45 degrees to from right of my car. The dealer said my car needed front wheel alignment and said that had been the problem. Using the computer analysis system and since i was not getting a warning light saying PCS was not working, i was told it was fine. On a recently completed road trip out of town, at 70 miles an hour, PCS through us into hard break due to a car that had just entered exit ramp-45 degrees to my car. Almost caused multicar incident. Can not get further help from dealership since computer analysis not showing issue and no response from Toyoto NA. Have since just turned system fully off.

• 09/19/2021· VISIBILITY/WIPER

  While driving on the freeway I heard what sounded like a tiny pebble hit the front windshield. Shortly after while driving I noticed a crack in the shape of an arc appeared from the passenger side bottom of the windshield towards the upper center of the windshield. This crack continues to grow as I drove. Even parked, the crack has expanded slightly.

• 09/17/2025· UNKNOWN OR OTHER

  The rear tailgate is malfunctioning. I was told by dealer it is not covered under any warranty (even extended) this is something that has been reported by others and should be fixed. As well as having to repeatedly hit the lock or unlock buttons to actually work on the car before it works.

• 09/16/2022· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  2021 Toyota Venza while being driven while merging onto the highway, the vehicle lost all braking power causing my wife to almost cash into the car in front of her. The vehicle was moving between 50 to 55 miles per hour. Once the vehicle was pulled over, the dash was displaying these error messages: Pre-Collision System Malfunction; Braking Power Low/Visit your Dealer; Check Engine; and Secondary Collision Brake System Malfunction. This caused my wife to be stranded on the side of the highway. The vehicle has 24,811 miles on it. The vehicle had to be towed to the Toyota dealership. This is the second time this happened. The first time this happened was about 20 months ago when I had just bought the vehicle new and put about 400 miles on it. The first time the dealership said they could not find anything wrong with it.

• 09/16/2021· VISIBILITY/WIPER

  6 months old and 10k miles caught a rock at the top right hand corner where glass meets the body. Cracked immediately diagonally through the middle of the windshield just stopping about an inch left of the rearview mirror.

• 09/15/2021· VISIBILITY/WIPER

  I bought a Toyota Venza, I made my first road trip and with approximately 800 miles traveled a small rock rubbed my windshield and became a big rock chip, I took it to repair on safelite and it was not 100, it is still crashed. I have read that several people have had the same incident, I am concerned that this is an issue of failures in the security systems with the front windshield.

• 09/13/2022· UNKNOWN OR OTHER

  windshield cracked 8 inches when a small object hit it. u want even traveling close behind any vehicle. It was on a surface street and not the freeway.

• 09/11/2021· VISIBILITY/WIPER

  Front windshield experienced a 2’ long crack from top center thru drivers filed of vision. Car was parked on a 75’ degeee day. Crack was not there prior to parking! Total replacement was recommended by dealership.

• 09/05/2025· STRUCTURE

  Indeed, I recently encountered a concerning issue with my 2021 Toyota Venza. The problem manifested in mid-July, during the process of preparing to enter my vehicle. To my dismay, the door refused to open. Despite my repeated attempts to use the keyless entry system, the door stubbornly remained closed. Consequently, I was compelled to resort to using my key fob, which presented its own challenges. While I would not typically express such frustration, the safety implications of this issue are significant and have become quite inconvenient for me. As a physically disabled individual, I rely on a scooter lift in the rear of my vehicle to facilitate my mobility. This lift allows me to walk to the front of the car while holding onto the side for stability, preventing potential falls. On the day in question, I slipped my hand behind the handle of the door to open it and it didn't work. When I attempted to activate the unlock button on my key fob, it failed to respond. Despite my repeated attempts to press the button at least ten times, it remained unresponsive. By this point, my legs had become increasingly weak, to the extent that I felt a slight loss of balance when using the key. As a physically disabled individual and of an advanced age, I am unable to stand for extended periods. Therefore, this issue has caused me considerable stress and emotional distress. Upon visiting my local Toyota dealer, I was informed that the repair would incur a cost of approximately $800, which I unfortunately lack the financial means to cover. Consequently, I contacted Toyota’s 800 number to inquire about any special financial hardship programs that might assist me in paying for this repair. Regrettably, I was informed that such programs were not available. This situation has become increasingly frustrating for me. I find it difficult to reconcile the fact that Toyota has a history of encountering numerous issues with various of its models.

• 09/05/2022· STRUCTURE

  Unknown

• 09/05/2021· UNKNOWN OR OTHER

  Wind screen of new Venza is very vulnerable to chipping. In first 7 months of driving it happened twice. On same route I drove Prius for 230,000 miles with no issues. It seems the glass is not tough enough and with slight hit by stone it easily breaks. This happened while I was on a stop sign waiting for other vehicle to pass.

• 09/03/2022· STRUCTURE

  Unknown

• 09/02/2022· STRUCTURE

  Unknown