2021 RAM 2500

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/25/2024· ENGINE

  The engine cam and lifters are bad. Engine started knocking with only 30,000 miles. Had to have lifters and cam replaced

• 12/20/2022· STRUCTURE

  This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.

• 12/16/2023· EXTERIOR LIGHTING,VISIBILITY/WIPER

  The rear camera displayed in the 12” display goes full blast bright when reverse is selected at night. It blows out your night vision and makes it extremely difficult to see outside the vehicle via the mirrors. There is no dimming option available. The problem has been reported to FCA via “ram cares” and there has been no resolution over the last year.

• 12/16/2023· UNKNOWN OR OTHER

  I have been on a waiting list for more than 6 months at Christopher’s dodge world in golden Colorado for completion of mandatory safety recalls on my vehicle. The parts are available and these critical safety recalls have not been performed. I receive automated messages from FCA informing me that these recalls are required yet never have received a call from the dealer to actually schedule them. I have been told the parts are unavailable when I call and that I am deep down a waiting list and “I will be contacted when my number comes up”. I have contacted “ram cares” via automotive forums and they are no help either. The recalls keep piling up on vehicle vin [XXX] They are a fire risk and safety risk and FCA acknowledges this yet over a year and a half later my vehicle has never been able to be seen for completion of these required recalls. The recalls currently incomplete are: Z20 ZA3 ZB8 13A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/15/2024· ENGINE,FUEL/PROPULSION SYSTEM

  August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue. The repair cost me over $963.00 dollars.

• 12/11/2023· POWER TRAIN,ELECTRICAL SYSTEM

  I have attempted to get 2 recalls that require parts completed at my local Ram dealer who has called me both times saying that the parts were in, and they were ready to schedule the appointment to complete the recalls. The first appointment was on September 25th, 2023, and when the vehicle was checked in, I was informed they had no parts to complete 2 of the 3 recalls that existed at that time. They completed the recall that required no parts and said I was put back on the list for the ones that required parts with no answer of why the parts were not available (I had been put on the list for the parts in June). I received another call in the middle of November that the parts were in and scheduled an appointment for the 18th of December. I called the dealer today to confirm (11th of December) the parts were in fact available and was told they were not because I did not answer my phone, to of which I replied I already had an appointment scheduled for those parts. The only remedy the dealer offered was to be placed back on the parts list for the third time. I then called FCA's recall center twice and was told both times my only remedy was to get back on the parts list again for parts they said was readily available or try another dealer. The grid heater relay has already had 2 previous recalls completed and I have been trying to not park near structures following the recall directions for a long time now until this gets resolved.

• 12/04/2025· STEERING,POWER TRAIN

  I am reporting a serious safety issue with my 2021 Ram 2500 (VIN: [XXX] ). The truck has experienced three separate transmission failures within a few months. Each time the transmission was replaced, the vehicle failed again shortly afterward. At one point, the dealership returned the truck to me without transmission fluid, causing additional internal damage and creating an extreme safety risk. I have also had steering issues since the truck was new, which continue today despite multiple service attempts. Shortly after purchase, the truck developed severe mold and water intrusion after the roof stop lamp was removed or stolen while the vehicle was at the dealership for service. This caused water to leak into the interior and contaminate the carpet. The dealership replaced the carpet but the issues continued. The repeated transmission failures, steering defects, and water intrusion have made this truck unsafe to drive. The vehicle has lost significant value, and the dealership and manufacturer have been unable to correct the defects after numerous attempts. I am requesting an NHTSA investigation into these issues, including: •Repeated transmission failures •Ongoing steering defects •Improper repair practices •Water intrusion and mold exposure •Dealer negligence These failures represent a serious safety hazard to both myself and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/02/2022· FUEL SYSTEM, DIESEL

  The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, the warning message stated that 5 MPH maximum at 1500 miles service DEF system, see dealer. The check engine warning light was illuminated. The contact stated that the vehicle went into LIMP Mode and decelerated. The vehicle was taken to the dealer and the diesel injectors were replaced; however, the failure reoccurred. The diesel injectors were replaced several times, but the failure continued. The manufacturer was contacted and a case was filed. The failure mileage was 700.

• 12/02/2021· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  Driving highway speed and truck shut off completely. Took to dealer, no issues found. 800 miles later driving highway speed truck shut off again. Took to dealer, no issues found so far. Complete loss of power, power steering, power brakes, etc. Display read, "Press brake and push button to start" while coasting in neutral both times.

• 11/27/2024· POWER TRAIN

  Transmission sometime do not go in gear

• 11/27/2021· VISIBILITY/WIPER

  There is inadequate airflow in the front defrosters. It barely defrosts my windshield and makes it very hard to see. The vents just don't seem to produce enough air to defrost the windshield. The first incident happened in the late spring on a chilly wet day. It was ok during the warm summer weather.

• 11/22/2021· ELECTRICAL SYSTEM

  My vehicle has a 12" screen in the dash. While Operating the Vehicle, weather notifications keep popping up. I've looked for ways to disable this "feature", even gone as far as cancelling the Sirius connected feature(by calling Sirius).These Pop-ups still persist and are distracting me from paying attention to the road. There is not way to turn these off.

• 11/20/2023· ENGINE,FORWARD COLLISION AVOIDANCE

  I recently bought this truck used from a Ford dealership. The next day when I was taking my wife for a short drive. I noticed the engine light was on the dash display. I the same time the truck started accelerating Like it was on cruise control and returning to a higher speed. The cruse control was not set when I tried to access the cruse control I would get the message that it was unavailable at this time. I had to stop the truck and turn the truck off. When I restarted the engine light was still on, but the acceleration stopped. I drove to the dealership to see if they had any information or recalls but by the time, I got there the engine light was off and their computer did not tell them anything. This has now happened two times. The dealership says I must bring the Truck in while this is happening. for them to get a reading. This is not my primary vehicle, and I don't drive it all the time and it is 45 minutes from any dealership. The uncontrolled acieration is a safety issue. The problem has not been reproduced Dealer thay had no idea what was happening. The warning lamp engine and the cruse control not available message., I am wondering if anyone else has had the problem?

• 11/19/2021· ELECTRICAL SYSTEMFire

  The contact owned a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V798000 (Electrical System). The contact stated that while attempting to start the vehicle with a fob key from inside his residence, he did not hear the engine start. The contact looked outside when he noticed there were flames coming from underneath the hood. The fire department extinguished the fire. A fire department report was filed. The vehicle remained in the contact's driveway, not yet deemed totaled by the insurance company. Prior to the failure, the vehicle was taken to the dealer for the recall however, the dealer did not perform the recall repair. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would be in touch via email. The failure mileage was approximately 10,200.

• 11/17/2022· SERVICE BRAKES

  The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, he heard an abnormal noise from the front passenger’s side of the vehicle. The contact stated the brake control warning light was illuminated. The contact was attempting to park on the side of the road but while depressing the brake pedal, the vehicle failed to stop as designed. The contact started downshifting and used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to his residence and had an independent mechanic inspect the vehicle. The contact was informed that the front passenger wheel bearing hub assembly needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

• 11/08/2023· LANE DEPARTURE

  Back up camera glitch’s I have a video, and I tried to submit photos but it kept say they were to large

• 11/01/2021· AIR BAGSCrash

  There was a severe head on collision and airbags did not deploy. The dealership says there was no deceleration however, the crash was severe enough that they should have deployed, the driver also tried to stop and the trucks airbag system did not detect the sudden brake. This is a 2021 truck that has a sudden brake sensor, that combined with the collision should have caused the airbags to deploy.

• 10/28/2023· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  The flexible section of the exhaust coming from the engine that connects to the rigid sections of exhaust that contains the DPF components developed a hole in it. I reported that exhaust was smelled inside my cab and that sooty smoke could be seen coming up by my passenger side front window for almost a month. The Ram dealership told me the first two times I took it there that it was normal for regens to create smokey conditions. It was not til the third trip to the dealer, after being treated for bronchitis, GI problems, and extreme fatigue with elevated levels of CO in my blood that they finally lifted the truck and found an exhaust leak. I am concerned that the excessive regens caused by the faulty PM sensor that they just fixed caused the section of exhaust to fail. And if it is a widespread issue, others may also be exposed to dangerous levels of diesel exhaust.

• 10/27/2021· SUSPENSION

  Right rear shock failure which lead to shock oil leaking onto brake system. Local dealer states parts are not available due to current allotment met for the month. Took truck into Olathe Dodge for warranty repair on Monday 10/25/2021, two hours of waiting to be told part would not be available until end of November. No warning lamps etc displayed. Oil was found all over the rear end including wheel and tire. Creates a safety hazard with any fluid leaking onto braking system. Confirmed by dealer.

• 10/22/2025· STRUCTURE

  My vehicle was repaired for a known recall related to the tailgate unlatching issue. NHTSA ID Number: 22V904000 This repair was completed, and then my tailgate continued to open unexpectedly. I have taken it back to the dealership after damage was caused to my tailgate when it fell while I was driving. They have denied my claim and continue to advise that it was repaired when, in fact, I have still been experiencing issues with it. I would like to have my tailgate damage repaired and realgind properly.

• 10/20/2021· STRUCTURE,UNKNOWN OR OTHER

  Electronic tailgate has unlatched itself and fallen open while driving 5 times now twice now resulting in damage and things falling out of rear of truck onto highway

• 10/04/2021· FUEL/PROPULSION SYSTEM

  Lost control of pedal no acceleration this has happened multiple times taken to dealership on multiple occasions. They can’t find a code for issue. Uconect reports the issue when it happens. It is a intermittent problem that occurs in some heavy traffic at times.

• 09/29/2023· STRUCTURE

  Safety Recall ZB8. had recall work done, which according to the instructions, does not address the latching of tailgate. tailgate had unintended opening yesterday, resulting in a $4000 tool falling out of vehicle. dealership said to call Ram, Ram says dealership issue since they did recall.

• 09/27/2023· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  ABS and traction control is not working intermittently Blinkers are not working Windshield wipers are not working Cruise control is not working Gear electronic (+/-) is not working -Service electronic stability control light is on intermittently -Service trailer brake system light is on intermittently -When towing heavy load I see a leak under hood. I'm extremely worried about driving my truck. Please advise. Called multiple dealers, conflicting what has to be done. Is it covered under warranty/recall?

• 09/24/2025· ENGINEFire

  After starting the vehicle, fire smell came into the cab. After exiting the vehicle smoke was coming from the engine. The engine caught on fire and car was totaled within 10 minutes.

• 09/11/2023· ELECTRICAL SYSTEM

  The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

• 09/06/2023· SEATSFire

  I recently had an issue with the wiring in the passenger seat of my 2021 RAM 2500 (Longhorn Edition) with interior heated/cooled seats. My passenger seat had a wiring short which caused the seat cushion to ignite. With some quick searching, it appears that I am not alone in this event. In fact, it appears at least a couple people have had their entire truck burn. I am sure that this specific model is not the only one with this wiring set up in the seats. I was wondering if you have collected any data on these events to date? Thank you for your help.

• 09/03/2025· AIR BAGS,VISIBILITY/WIPER

  Leather dash is delaminating and shrinking starting at the defrost vents. This appears to impact the passenger airbag deployment. Chrysler/Stellantis is aware of the issue, but considers the dash to be an accessory and refuses to correct if not under warranty.

• 08/28/2023· ELECTRICAL SYSTEM

  On February 9 2023 Ram issued a recall on my vehicle Ram 2500. In that recall it was noted “ An electrical short in the relay can potentially lead to a vehicle fire with the ignition on or off” further owners were advised to park their vehicles outside and away from buildings. This requirement is a burden on vehicle owners and subjects the vehicle to additional risks including weather (hail, extreme heat, and paint oxidization) and other risks such as vandalism and theft. You would think stellantis would have a sense of urgency to complete these recalls, they obviously do not. I have contacted the dealer Waxahachie Ram multiple times to only receive the same answer… we don’t have the part, we only get one every two weeks, we’ll call ya. Reading consumer complaints on NHTSA, multiple consumers have had the same experience. A manufacturer issuing a recall is meaningless if they don’t repair the vehicles. Stellantis has demonstrated they have total disregard for the consumers who owns these affected vehicles by exceeding a reasonable amount of time to perform these repairs and keeping consumers in unsafe vehicles. Unlike your other complaints, I ask NHTSA to not just contact the manufacture and fall for their “parts distribution disconnect” response. This is clearly a failure on Stellantis to repair a recall on a reportedly 306k vehicles recall. I ask the NHTSA not to just call Stellantis but to investigate the actions and inactions they have taken to timely complete these repairs. Investigate if there is a financial benefit to Stellantis to delay these repairs. Investigate if the replacement part is identical to the ones used on newly manufactured rams and if so investigate why those units would have an available part or get priority at the dealership (vehicle sale?)vs essentially no parts available for the already sold units. Is Stellantis allocating these parts to timely repair the affected vehicles? A real investigation needs to find out!

• 08/20/2021· ELECTRICAL SYSTEM,ENGINEFire

  At a stop light after 10 min of normal driving on country and city roads my truck started smoking from front passenger wheel well. Smoke intensified and quickly turned black. Immediately pulled over and found flames burning through front passenger wheel liner and from around passenger side battery and intake filter. Fire was put out with fire extinguisher and engine bay sprayed down by fire truck when they arrived on scene. Fire melted through battery case leaking battery acid, parts of the intake filter housing, all surrounding electrical wiring and completely through wheel well. Was building in intensity until put out with fire extinguisher. Truck was purchased in June 2021 and had 0 active recalls. Truck was completely stock.

• 08/12/2021· AIR BAGS,SEAT BELTSCrash

  I was driving my 2021 ram 2500 west at approximately 35mph when a oncoming vehicle a 2008 Dodge Nitro failed to navigate a curve in the road crossing center line of road hitting me head on at a estimated 50-6- mph. (Driver was ticket for to fast for conditions) It was a clear , dry day. The Ram trucks air bag and seatbelt restraint system did not deploy/lockup . There were no warning lights , messages, or symptoms making me aware of any problems. The vehicle was towed from the scene, incapable of moving on its own. Vehicle has only 2000mi. The vehicle was inspected by insurance company and found to need a complete new frame due to the impact. 100s of people from police officers to dealers to service managers for Ram cannot believe that there was no airbag deployment or seatbelt restraint. Ram had a independent person inspect vehicle and and within 48 hours Ram sent me a email saying THE RATE OF DECELERATION NESSARY TO ACTIVATE THE AIRBAG SYSTEM WAS NOT THERE IN THUS ACCIDENT. I really disagree with Ram in this case as does Everyone That has seen the vehicle. When a 8000lb truck gets hit hard enough from a 3000lb car to knock it off the center of road and up over the curb that should have been more than enough impact to make my safety devices in my vehicle work as expected. If this accident did not provide enough acceleration for my safety equipment to work I believe along with many others that something in design is flawed.

• 08/09/2023· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 08/09/2022· POWER TRAINCrash

  In June 2021, this vehicle literally drove away while in the park gear. It was running and accelerated across a state highway, down an embankment and 200 feet into a cornfield while pulling a trailer. I immediately called Ram and they did perform an investigation. They subsequently offered to buy the vehicle back, which I declined. This vehicle has been in for warranty work on the transmission several times with this being the result. They have offered to diagnose and repair it, which it is still under warranty anyway. I have not received a copy of their inspection yet, but this could have been a very deadly situation which has gone unaddressed so far. There was over 10,000 dollars in damages done to the vehicle.

• 07/27/2026· BACK OVER PREVENTION

  The contact owns a 2021 Ram Promaster 2500. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank screen. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

• 07/22/2025· UNKNOWN OR OTHER

  The Transmision went out at 80k miles leaving me stranded. They did correct the issue. However, thought that I would report this because I was in traffic causing and almost wrecked

• 07/21/2026· SERVICE BRAKES

  This problem first occurred on a state highway in [XXX] in 2023 and again in 2026 (this incident.) While driving south on XXX, there was an undulation/slight bump in the interstate while in a mild right hand curve. My vehicles brakes engaged without my input and slowed me down from 70mph to 35mph with traffic behind me. My gas accelerator and brake pedal were unresponsive from user input. At no point was my vehicle out of control to trigger such aggressive braking from my ESC, ERM, or ABS. The concern here is that thankfully this was on dry roads and traffic was far enough behind me to avoid a collision. My concern is this happening in winter weather/icy/wet roads, or with significant traffic behind me causing a possible high speed rear-end vehicle accident. There was a safety recall for ESC/ABS a few years ago on my vehicle that I dealt with through the dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/11/2023· POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE

  The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 07/09/2024· SERVICE BRAKES

  The integrated brake controller fails to provide braking to my travel trailer when attempting to stop. Multiple times this has pushed my truck into an intersection. There are no warning lights or failure messages. The brake controller is configured correctly as the issue has only been occurring the past few months and it was working as intended prior.

• 06/29/2023· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 06/27/2024· SEAT BELTS

  Passenger side seatbelt locked in place and would not release. It continued to retract but would not release. We had to use the emergency release mechanism at the base to get the passenger free from the seatbelt. This was super scary. The seatbelt is in perfect condition, the truck has never been in an accident or had any other issues. It has been perfectly maintained. We took the vehicle into the closest dealer and they stated that it was a known issue and charged us $200 to replace a solenoid part. We googled the issue and found thousands of people that had the same issue. We called Chrysler Ram at 800-853-1403 and they said there wasn't a recall for this truck specifically, but it was very similar to several other recalls for seatbelts for the same year and model of truck; however there was nothing that they could do to help.

• 06/27/2024· SEAT BELTS

  The passenger side seat belt retractor failed on this truck a couple of months ago. We had the parts replaced by the local dealer and did not think anything about it until our second truck also had the same issue and seriously hurt my mother. Report number 11597310. As the same part failed on two different trucks in a short period of time, we googled the issue and found lots of other RAM truck owners complaining of the same issue. We called RAM and they said there is no recall for the issue and there was nothing they would do. If this part fails, causing the retractor to lock and continue to "rachet" down on the passenger is could cause serious harm to people. My mother was hurt and we had to force the emergency release at the base of the seatbelt to get her out. If a person is alone in the vehicle when this part fails there is no way they could escape and it could cause a fatality.

• 06/27/2023· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2015 Ram 2500. The contact received notification NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 06/26/2023· POWER TRAIN,ELECTRICAL SYSTEM

  Multiple critical recalls - 22V-904, 23V-060, 22V-140, and 22V-835. Two of these represent fire hazards! For the last several months they either didn't have the parts or availability to service. I tried multiple dealerships in my area. Getting these serviced has become extremely difficult due to lack of responsiveness or availability by the dealer.

• 06/22/2025· POWER TRAIN

  Been driving over 2 months and zero issues. On a Thursday headed to store and transmission would not get out of first gear.made it to a shop 1.5 miles away and they said transmission was gone.

• 06/21/2024· UNKNOWN OR OTHER

  The leather dash cover is peeling/ separating from the dash panel. The way it is peeling I don’t believe the passenger airbag will deploy properly. There are seams that should split when the airbag deploys, but I think with the leather pealing it will just push the cover up and direct the airbag in the wrong direction.

• 06/20/2023· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I was at a stop light. When I went to go, Truck Stalled for No reason and I lost All control. No steering, No brakes, and it would NOT start until I came to a full stop after almost getting side swiped by oncoming cars in opposite lane, of which I rolled into

• 06/18/2025· ENGINE

  TRANSMISSON MAKES A WHINING NOISE WHEN SHIFTING GEARS WHEN EXCELERATING. I HAVE TAKEN IT TO THE LOCAL RAM DEALERSHIP 4X NOW. FCA DID APPROVE A SMALL TRANSMISSION PART REPAIR, BUT UNFORTUNALTY IT DID NOT FIX THE PROBLEM.

• 06/16/2026· STRUCTURE

  There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [XXX] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a service fee authorization which I don't agree with because either the recall isn't fixed, or there are other issues that can cause the tailgate to fall down which should be included in this recall because they can potentially cause the same dangerous situation which caused the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 06/13/2025· SERVICE BRAKES

  I have a seized brake caliper that is a direct result of a faulty brake hose. The brakes were looked at by a brake specialist business and I was told the brake hoses had to be replaced as well as the calipers, rotors and pads on the front. I took it to the Lake City, Florida dealer looking for a recall after reading online that some 2021 Ram 2500 trucks had brake hose recalls. They told me there was no recall on my particular truck for brake issues. However, when they quoted me there price and reason they needed to repair is that it had a seized brake caliper and all components are now no good. They also told me the brake hoses need to be replaced due to the passenger side brake hose having collapsed internally but they want me to pay $3500 to repair. This issue is a direct result of a faulty brake hose that they said collapsed. There are other trucks that have recalls for the same failure. Why is mine not covered under a recall with the safety issue that has developed? I need these parts covered as well as all the parts that have to be replaced due to the faulty hose. Please let me know what to do.

• 06/13/2023· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.