2021 Chevrolet Bolt EV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2022· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 12/20/2022· FUEL/PROPULSION SYSTEM

  I received an email notifying me of a safety recall related to the propulsion battery on July 26, 2021. This notice did not offer an opportunity to schedule a repair. I have contacted my dealer periodically requesting a repair. On November 25, 2022, I received a text message specifying Recall # N212345941, which corresponds with a propulsion battery replacement. This text, and a subsequent notice by mail, offered my first opportunity to schedule the battery replacement. My local dealer is not authorized to make the repair. I have contacted a dealer authorized to make the repair, 70 miles away, and I am awaiting notice that the replacement battery is available to install. The delay in offering this repair has been unreasonable, and unsafe. Because my daily commute is long, mountainous, cold, and windy, I cannot safely limit my battery charge in the manner instructed in the initial recall notice. I have relied on the express warranty indicating I will be able to charge the propulsion battery to 100 percent, and I believe the sequence of recalls and delayed repair constitute a breach of express warranty, and a breach of an implied warranty of merchantability. This manufacturer should be systematically compensating its customers for supplying an inherently dangerous defective product, and for failing to repair the unsafe condition in a timely fashion. The defective propulsion battery has placed me and my family (and my passengers and neighbors) at risk of death due to fire and toxic smoke inhalation in the vehicle and in my driveway and attached garage. NHTSA should investigate both the deadly defect and the unnecessary and unreasonable delay in the repair offered by the manufacturer, and impose proper penalties. I will be pleased to participate in your investigation and provide any information you need, including testimony and other evidence. You should be aware I entered into a settlement agreement with GM to buy back a defective 2019 BoltEV (VIN 1G1FY6S07K4107084).

• 12/20/2021· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  While accelerating, the vehicle's drive system stopped functioning. The vehicle slowly came to a stop while displaying errors about the propulsion, and was no longer able to move under it's own power. All other systems were still working, however the hazard lights do not stay on when I had to try powering the vehicle off and back on again. The vehicle has been towed to a Chevrolet dealership for diagnosis.

• 12/14/2022· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/01/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Not Happy. I bought my Bolt assuming I would get the convivence and range of a fully functional vehicle. The restrictions imposed upon my and my Bolt are unacceptable. I can only charge in my garage unless I go the a pay for power source and wait around. I also prefer charging at overnight, after 2100 hrs, as I feel I am using less valuable energy. My employer has requested I do not park in the company lot or near any buildings. Very reasonable request under the circumstances. I think GM should allow me to rent a safe vehicle until my Bolt can be brought back to the original quality/range/safety standards! Please forward this to the powers that can make this happen. I will also be in contact with the appropriate governmental agencies, especially if my requests are ignored or denied. Happy holidays, Hope I do not burn up, [XXX] On Monday, November 29, 2021, 11:36:09 AM PST, Your Friends at Quality Chevy of Escondido <assistance@qualitychevy.dsmessage.com> wrote: Hi [XXX], Great News! Chevrolet has announced that they will soon be releasing software that will allow 2019 models to be parked indoors after charging and lifting other limitations. Owners of the 2019 model year Bolt EV that have not had a battery module replacement will be contacted for software updates. New software for the remaining affected Bolts and EUV's is coming by Christmas. The new settings will lift limitations on indoor charging overnight, operating below 70 miles of range, and indoor parking after charging! Stay tuned to Quality Chevy for updates and more as we receive it. We hope you find the news helpful, and we thank you for your business! Happy Motoring, Your Friends in the Car Business Quality Chevrolet 1550 Auto Park Way Escondido, CA 92029 760-745-7221 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 11/30/2021· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  This is regarding the battery defect. I initially called into GM on August 31, 2021 to start this buyback and have not driven this since. It’s been parked on the street because I have a newborn and a 2 year old. It would be irresponsible of me to drive and charge this car while my children are here. There has been no progress while working with GM. They have ignored me and are unreachable. I went through BBB and the settlement has been approved, but GM still has not contacted me and is unreachable. My case number with GM: SR:9-6913861036 My case number with BBB (settlement has been reached but no response from GM): CHV2125923

• 11/22/2021· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded at a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/25/2024· STEERING

  STEERING GEER HAVING ISSUES OF THE STEERING WHEEL COMING BACK TO CENTER AFTER THE TURN. NOW NEED TO REPLACE STEERING GEER

• 10/21/2021· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact stated while driving 55 MPH, the vehicle inadvertently stalled. The warning message " Emergency Power Failure, Seek Service Immediately" appeared on the instrument panel. The contact was able to veer to the side of the road. The contact stated he was unable to restart the vehicle and had the vehicle towed to the dealer. The dealer diagnosed that the battery disconnect lever had failed. The contact stated the vehicle was repaired. The manufacturer has notified the failure and offered the contact a vehicle buyback. The approximate failure mileage was 2,700.

• 10/19/2022· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  This vehicle left me on sept 13 in the middle of the freeway bc it lost propulsion. I had plenty of charge and all of a sudden my charge was gone. The car wouldn’t speed up. Had to pull over and wait 4 hours for tow truck.

• 09/25/2022· FUEL/PROPULSION SYSTEM

  Miles that can drive are very limited. Been waited for replaced fuel cells. I have called a local dealership but was told my vin isn’t up yet for battery replacement. How to get on the list and need all battery’s working so I can drive the distances I need to.

• 09/25/2021· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  High voltage battery has been recalled due to fire risk on 8.20.2021. No remedy for repair has been performed and I have had difficulty getting information from GM regarding my vehicle swap due to the recall. The vehicle is becoming more unusable as the weather gets colder due to the charging limitations set in the recall.

• 09/23/2021· ELECTRICAL SYSTEM

  Vehicle is under recall. GM has gone beyond what would be considered a reasonable time resolve the issue. The vehicle remains a danger and the suggested restrictions by GM are impossible to follow and still use the vehicle as intended. GM is considering a buy back of the vehicle on a case by case basis. GM should honor all requests for a buy back of the vehicle since they are unable to render the car safe and should not decide that some customers should continue to be in danger while others granted a buy back are able to be safe.

• 09/21/2025· STEERING

  The steering wheel will not return to center and feels like its binding on something, sometimes its tough to steer other times not. Does not feel safe. No warning lamps and nobody has inspected or worked on it yet.

• 09/20/2024· UNKNOWN OR OTHER

  Shift selector failed. Could no shift into gear Drive, low or Reverse. Locked in park but could shift to neutral. no power steering or AC. If this design flaw failure occurred while the car was on the highway, it could cause an accident. I have contacted General Motors and reported the potential safety issue and awaiting there response.

• 09/20/2021· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had a exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and the dealer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 09/18/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  GM has rendered my vehicle useless. I drive hundreds of miles a day. I bought the 2021 Bolt in July with an estimated 259 mile range which was fine. That has now been slashed by 40% which isn’t adequate and is NOT the car I purchased. And parking it outside full time will likely result in rodent damage as they apparently like the soy plastic wrapping on the wires. Lastly, the GM Spokesman on Twitter stated that Bolt owners need to park 50’ away from other cars. This is all quite impossible. I bought this car brand new just 2 months ago and it’s now ruined for my use. I contacted GM on 8/24/21 and they stated that I could rent a car and submit the rental receipts and gas receipts to them for reimbursement. But, they would not commit to a timeframe for reimbursement. Anecdotally, people online who have gone this route have waited 6 months for reimbursement of their first month rental and gas. Which would mean that I would have to spend $12,000 before I would receive my first reimbursement check for the first months rental and gas. This I’m addition to the payments for the lemon I purchased. This is absurd. For a company that grossed $222 billion last year to expect their customers to spend that kind of money out of pocket. I bought the Bolt because it was the cheapest EV and I don’t have $12,000 to front GM. I recall in the not-too-distant past GM received a bailout with taxpayer dollars. The NHTSA should have the authority to force GM to pay for our rentals until they can fix their mess. It is clear that GM isn’t going to do the right thing. Just take a look at the case of the guy who’s Bolt burned up and GM said “fire invalidates the warranty” and refused to make him whole. GM told him if he didn’t like it then “he should sue”. Because they know just as the average Bolt buyer can’t shell out $12k for a rental he also can’t spend $15k for an Attorney to sue them. This is outrageous and GM shouldn’t be allowed to get away with it.

• 09/17/2021· STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

  At random times even while driving: First and most importantly, speed will read 0 MPH while driving. Second the following errors will appear on the dash: "Steering Assist Reduced Drive with Care" "Pedestrian Friendly Alert System" Also, the following lights in the dash light up: Brake System Warning Light Service Vehicle Soon Light Antilock Brake System (ABS) Warning Light Service Electric Parking Brake Light Traction Control System (TCS)/StabiliTrak Light If this happens while driving I have experienced the following: If turning, the steering wheel will jerk because the vehicle loses power steering. If vehicle is in cruise control, the cruise control will disengage and the Regenerative Braking will quickly slow down the vehicle. I have taken the Vehicle to the GM dealership. They had the vehicle in their shop for a month and could not resolve the issue. The last thing they did to the vehicle was a complete reset. This has not resolved the issue and it is happening more frequently now.

• 09/17/2021· ELECTRICAL SYSTEM

  I have been advised, my vehicle, (2021 Chevrolet Bolt with less than 2,000 miles) may spontaniously burst into flame because a faulty battery. I'm supposed to park thr car outside, away from other vehicles for an indefinate time. No repair is being offered by the dealer or General Motors. I am 81 years old, unable to safely acces my vehicle if is parked on the street in snowy weather. As a result, I am in danger due the weather conditions, let alone due to fires started in my garage while the Chevrolet Bolt is being charged. I demand immediate return of the money I paid for this worthless Chevrolet so I can buy another car.

• 09/16/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  How was your safety or the safety of others put at risk? Drivers have to follow unfair guidelines that cripple the car. I am not able to follow the GM guidelines without affecting my livelihood and how I use the car to commute and charging procedures overnight to achieve the needed range for daily commute. 1. Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019-2022 model years) mode. Instructions on how to do this are available in the videos below. If you unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed. 2. Charge your vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 kilometers) of remaining range, where possible. 3.Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight. Has the problem been reproduced or confirmed by a dealer or independent service center? Nationwide recall confirmed by NHTSA Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, Appeared 8/20/21 according to NHTSA recall

• 09/15/2023· STEERING,SUSPENSION

  The contact owns a 2021 Chevrolet Bolt EV. The contact stated that while driving at an undisclosed speed, she was unable to keep the vehicle centered, and the vehicle was pulling either to the left or the right. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed that a front alignment was required. The vehicle received the front wheel alignment, but the failure reoccurred. The vehicle was taken back to the dealer two additional times, but a cause for the failure was not determined; but the vehicle received a second alignment. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle. The rear axle was replaced, but the failure continued. The manufacturer was notified of the failure and agreed to buy back the vehicle. The failure mileage was 691.

• 09/14/2021· UNKNOWN OR OTHER

  It was recently brought to my attention that the Bolt EV vehicles have a very serious battery issue. I have not received any written or emailed information regarding this issue from Chevrolet and instead happened upon this issue in my social feeds. It is my understanding that the batteries pose a very serious risk of fire to the point that I must charge my vehicle below maximum capacity/range, I must not drive the vehicle to it's maximum listed range, and park it outside while charging so that the potential of my house catching on fire might be averted. As mentioned Chevrolet has not reached out to me to warn me of this issue, rather I've had to look up my VIN on their website for open recalls of which there is one regarding this specific issue. Outlining exactly what I've listed above, with no time frame or foreseeable fix available.

• 09/07/2021· ELECTRICAL SYSTEM

  GM CHEVY has sold me a vehicle that has an explosive lithium LG battery. on 09/07/2021 GM called me and offered me a choice of having the battery replaced in my vehicle at a future unknown date or having the vehicle sold back to GM via the buy back program. GM refused to go into detail about either option and instead wanted me to make a decision without knowing the details on either option. I personally believe that GM does not give a [XXX] about the Bolt or the customer. GM has instructed me to park my vehicle out side my home and I stated "I live in a rural area and if the vehicle were to explode it would reduce the forest area around my home to ash. The vehicle is probably better off in my garage. I will install a fire detector in the garage, since GM doesn't give a [XXX] about the customers or the people that can be hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 09/07/2021· ELECTRICAL SYSTEM

  GM CHEVY has sold me a vehicle that has an explosive lithium LG battery. on 09/07/2021 GM called me and offered me a choice of having the battery replaced in my vehicle at a future unknown date or having the vehicle sold back to GM via the buy back program. GM refused to go into detail about either option and instead wanted me to make a decision without knowing the details on either option. I personally believe that GM does not give a [XXX] about the Bolt or the customer. GM has instructed me to park my vehicle out side my home and I stated "I live in a rural area and if the vehicle were to explode it would reduce the forest area around my home to ash. The vehicle is probably better off in my garage. I will install a fire detector in the garage, since GM doesn't give a [XXX] about the customers or the people that can be hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/26/2026· STEERING

  The electronic steering gear (steering rack) on my 2021 Chevrolet Bolt has malfunctioned, causing the steering to feel rough, stiff, and sticky. Crucially, the steering wheel fails to naturally return to the center position after completing a turn, forcing me to manually pull the wheel back straight. This poses a severe safety hazard, as the vehicle will continue turning off the road or into oncoming traffic unless actively corrected, and the increased physical resistance makes precise lane adjustments difficult at highway speeds. There were no warning lights, error codes, or diagnostic messages on the dashboard prior to or during this failure, as the issue is strictly mechanical

• 08/25/2021· POWER TRAINCrash

  The contact owns a 2021 Chevrolet Bolt EV. The contact stated while parking the vehicle and placing it into park, the vehicle lunged forward which resulted in the contact hitting the vehicle in front of them. The contact stated no warning light was illuminated. The vehicle was towed to an unknown dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 2,700.

• 08/25/2021· POWER TRAIN

  Driver had pulled up and stopped at red light with vehicle in D mode (normal drive). Driver had placed hand on gear shift lever and went to shift into L mode (one pedal driving) by using normally accepted procedure of pulling gear shift lever one click back to engage L mode or switch back to D mode. Hand or finger was apparently resting too far on top of gear shift lever push button and without knowing, vehicle shifted into R (reverse) instead of L mode (one pedal driving). When driver pushed accelerator pedal, vehicle lurched backward. Driver immediately applied braking to stop car and narrowly avoid collision with vehicle behind driver. Driver was able to duplicate this issue a second time.

• 08/19/2025· STEERING

  Steering gear is bound up due to a documented manufacturing error. Steering is increasingly stiff at speed, and will not return to center without significant driver input. This is a widespread issue that has been documented and causes a major safety concern to Chevy Bolt owners and should be addressed and repaired by the manufacturer.

• 08/16/2023· ELECTRICAL SYSTEM

  I believe the recall remedy gm n21345944 is not sufficient because it dies not monitor the system during the 80-100 % charge. It only allows ip to 80 which is not when it fails. Also it just gives an alert and does not shut down the battery which can allow the fure to happen. According to gm recall 212345940 a new battery was promised. I do not feel safe driving a car which has only been tested up to 80% range when that id not the failure mode. I want a new fixed battery.

• 08/10/2023· ELECTRICAL SYSTEM

  In nearly exactly the same fashion as Tesla, Chevrolet has reduced my battery range by 15-20% and they don't have any idea when or if they will restore what I've paid for.

• 07/27/2022· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  Merging onto freeway from about 50 MPH to 70 MPH. Blind zone alert indicated there was a vehicle was in my blind spot. Proceeded to accelerate full throttle into traffic when car began shuddering and then suddenly lost power. Car would not restart and needed to be towed to dealer for warranty repair. Car was at dealer for 9 days waiting for repair.

• 07/23/2021· LANE DEPARTURE

  The blind spot warning system fails to work adequately. It triggers both false negative and false positives on both sides of the vehicle. It is available for inspection upon request. Even when there are no cars within a quarter mile of me, the lights may come on, alerting me to a non-existent car in my blind spot. If the light turns on properly, it doesn't always turn off when the car leaves my blind spot, just staying on indefinitely. It fails to detect approximately 50% of cars accurately when they enter or leave my blind spot. This defect puts others at risk, increasing the possibility of a side collision when the blind spot warning system fails to adequately inform the driver of an accurate blind spot status. The vehicle was taken to a dealership with an appointment, they refused to inspect or diagnose the problem, stating that myself, the driver, should read the manual and tinker with the vehicle settings. I informed them that I had already read the manual, it stated it may take some time to calibrate and it didn't mention any user accessible settings menu, but I had over 100 miles on the new vehicle at this point and was unable to locate any user settings. The dealership still refused to inspect the vehicle. The vehicle has only been inspected by myself. Besides the false negatives and false positives of the blind spot warning system, no other error messages have occurred. This issue propped up the day I was driving the new vehicle home from the dealership after purchasing. I have attempted to personally improve the performance of the blind spot warning system using documentation found online regarding previous models of my vehicle having similar issues, I have had moderate success with using metal tape akin to duct tape on the rear of the radar sensor that powers the blind spot warning system.

• 07/04/2021· UNKNOWN OR OTHER

  I am reporting an issue that may affect every Chevy Bolt EV owner and possess a serious safety issue for children. I discovered this issue while being an owner of two 2021 Chevy Bolts. I discovered that if a key is locked in the vehicles back storage area while the vehicle is running no door will open. If children are in car seats and the child lock is enabled the children will be trapped until a window is broken. This could be fatal if the vehicle was set in motion some how, which is not hard. Below I am giving a step by step on how to replicate this issue for the safety of other owners and the general public. 1. Engage Children Locks on door 2. Start Vehicle 3. Lock doors with remote 4. Open trunk 5. Place keys in trunk/hatch closest to the plastic locking wall 6. Close trunk 7. Attempt to open trunk/hatch

• 07/02/2023· ELECTRICAL SYSTEM

  Our car (2021 Chevy Bolt) has been under recall N212345940 since September 2021 for a battery that could catch fire if charged to full capacity. The GM recall stated "when parts are available, your Chevrolet dealer will replace the defective lithium ion battery modules in your vehicle with new lithium ion battery modules." For almost 2 years we've been worried, unable to park our car in a garage or charge to 100%. In the interim, when I spoke to a Chevy salesperson who tried to sell me a newer model year Bolt, they informed me that all the used cars on the lot had already had their batteries replaced. On June 14th I got an email stating: Recall Status: "Remedy Available Recall Number: N212345944 High Voltage Battery May Melt or Burn". I was extremely excited and took the car in last week. As I left I realized that they had NOT replaced the battery, instead they programmed in a diagnostic tool to try and identify defective battery cells over the next 6000 miles. The recall on my vehicle is now marked complete, even though nothing has changed! The car now won't allow full charging and there's still a danger of fire on a deeply discharged battery. I feel deeply betrayed by the bate and switch and that they've been allowed to call this recall completed.

• 07/02/2021· STEERING,SUSPENSION,UNKNOWN OR OTHER

  Groan, Squeak or Rubbing Type Noise When Turning Steering Wheel. Vehicle turning sluggish, is a safety hazard. Sounds like premature failure of steering parts on vehicle at 3500 miles. Others are having the same problem on the Internet forums.

• 06/29/2022· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Four times during a cross country trip, after a Level 3 dc charging session, the car would either not start or if it did would not shut off. The gear could not be shifted into reverse or drive and the radio, AC all shut down even though the car was still on. The service soon indicator light came on. Diagnostics from ON-STAR said that it was the propulsion system. Another indicator light came on saying conditions not right shifting. The fifth time it occured while the car was moving and unlike the four previous times the gear couldn't be jiggled or temporarily rebooting the car by removing the 12-volt battery. The car had to be towed to the dealer where it was announced that drive control wiring harness needed to be replaced. This problem is well documented on GM Bolt forums. The car should have been recalled before my family was put at risk. I wasted 12 hours during a 19 hour move across the country due to this known problem. I was stranded in life threatening triple digit heat indices.

• 06/29/2022· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

• 06/27/2023· POWER TRAIN

  While driving on the road, a sound came from under the car, and suddenly the car lost all propulsion power and was gliding on the road. The manufacturer told me the Manual Disconnect Lever was disconnected and Fuse was blown with no explanation on the root cause. After a few calls with the GM customer service, they explained to me "It happens", which to me it is unacceptable. This is a EV and fuse does not just randomly blown.

• 06/26/2023· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  I purchased a 2021 Bolt EV in mid-2021. I am disappointed in how GM handled the battery recall on my 2021 Chevrolet Bolt EV. In Sept 2021 I received notice of safety recall N212345940 stating that the "Parts to repair your vehicle are not currently available" and I should "Set your vehicle to a 90 percent state of charge limitation". I did so and I patiently waited for the parts to arrive. Parts availability for this recall was unacceptably slow. I waited for 22 months for these parts - all the while my vehicle State of Charge (SOC) is diminished to 90%. Then in June 2023 GM changed their policy on this recall. The previous recall was marked as “completed”, even though I never received an indication that the parts to repair my vehicle became available. Instead recall N212345944 was issued. This recall installs “advanced diagnostic software that will monitor battery performance and identify defective battery modules”. Effectively it limits the SOC to 80% for 6200 miles. If there is an issue detected then the battery modules will, supposedly, be replaced. I have my doubts that this software will ever report such an occurrence. This is an extremely disappointing resolution for the customer. Now my vehicle's capacity is further reduced to 80% SOC for, potentially, another 6200 miles. GM sold me a car, and I paid for a car, that has 100% SOC. Thus far I have not had full use of my car and I have been driving it for 2+ years. Where is my compensation for being stuck with this diminished usage? I want to claw back 20% of my purchase price. Very badly done. I am an unhappy customer.

• 06/17/2021· POWER TRAIN,SERVICE BRAKES,ENGINE

  As I started to leave the driveway in a forward driving position, my brand new Chevy bolt with only 2430 miles on it put itself into park. It made a terrible metal grinding noise and jolted us forward. My foot was still on the accelerator because I thought it was going to drive but it stopped then I looked around trying to figure out why. The “e” break was not on and I realized that the car was in park. Nothing was around the drive stick. Nothing touched it and I believe it put it’s self into park when I was driving. This was very scary to us and I did not know what to do so I called the Chevy dealer where I bought the car and they said to bring it into get checked. On my way the accelerator pedal started to wiggle and shake slightly.

• 06/17/2021· ELECTRICAL SYSTEM

  Backup camera on while driving at freeway speeds: While driving on the highway, the infotainment system started having trouble. First my Carplay disconnected and I couldn't reconnect. When trying to fix it, I hit the 'home' button. Then the backup camera displayed on the display covering all other functions (battery info, temperature, etc). I was driving at freeway speeds with the backup camera stuck on. When I was able to stop, putting it in park, briefly turning off the car with the door open did not correct the problem. Only when the car sat (infotainment fully powered off?) did the problem correct. I have not seen the issue on a few drives since then. I have a video of the problem but it's too big (16MB) to upload on this website.

• 06/13/2023· UNKNOWN OR OTHER

  The car can blow up and catch on fire due to excessive heat and humidity. Dealer is responsible for fixing it but it's been over 2 years and I want to end my lease early due to safety concerns. I have barely driven the car and kept it out of the garage (except for charging) but fire safety concerns are not being addressed by all Chevy dealers in Houston. No one can fix it and even if they did, it would take months so I want to turn it in to dealership and get someone to fix it so they can resell it safely. By driving and paying for this recall, I am at risk for death due to lithium battery explosion and no one is repairing it. Dealership notified of recall in Aug. 2021 and never contacted me about a solution, just told me to not charge it to 100% and keep it outside.

• 06/03/2022· FUEL/PROPULSION SYSTEM

  propulsion power is reduced on my new 2021 Chev Bolt. The battery recall problem has not been addressed yet now I just lost my on propulsion power is reduce problem. My car is in the shop and can not be driven.

• 05/27/2021· FUEL/PROPULSION SYSTEM

  I recently purchased a 2021 Chevrolet Bolt EV (VIN [XXX]) with current mileage about 1800 on odometer. Two days ago my wife was driving on the 91 freeway going at normal highway speed when all of a sudden the car just decelerated ABRUPTLY to 20 mph with an error “propulsion power is reduced”. Two Ford F-150 trucks immediately behind her had to veer quickly around her (but this could’ve easily caused other accidents as well). She had to cross three lanes of traffic to get on to the shoulder while only able to drive at 20 mph. There was still 131 miles of battery charge left so it wasn’t because of low battery. Overall it was an EXTREMELY dangerous situation whenever a car decelerates abruptly without any warning especially while driving on freeway. I don’t know how she escaped unscathed and was not rear-ended, but she is traumatized by the entire incident. I want to report this so that you are aware of the situation since this poses a serious public safety concern that could have fatal ramifications. Yours truly [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 05/23/2023· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact stated that he was made aware that the VIN was included in NHTSA Campaign Number: 21V650000 (Electrical System) upon research; however, the dealer was contacted and confirmed that the parts were not yet available for recall repair. The contact was informed that parts were available at another location. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by the dealer and the contact was informed that there was no response. The contact had not experienced a failure. Parts distribution disconnect.

• 05/22/2022· UNKNOWN OR OTHER

  Chevy is not communicating with owners and putting batteries in cars on dealer lots so they can be sold and producing new cars with the new batteries. I was told by their EV hotline that new cars are being sold for $7,000 to $10,000 over MSRP, making a cash payout not an option because I couldn't repurchase a car. They had an unadvertised program to do MSRP to MSRP trades. They have denied my request, due to a high level of interest in the program. I found out about this from a blog post, not Chevy. They are not responding to my requests for a time frame of when my car will be fixed. I'm hearing on blogs that it's going to be more than a year. I'm seeing on line that some people are being told the repair will be more than a year from now, which will exceed Connecticut's lemon law. The lemon law states you have 2 years to report an issue. I purchased the car in June, 2021 with a range of 259. In August, 2021 it was recall and had restrictions put on it lowering my range to 216, a software update was released in February, 2021. This was advertised as removing the restrictions, but it reduced range again to 207. They offered to pay rental fees and gas, but failed mention that reimbursement would take 6-8 weeks, in February and now it's taking 8-10 weeks. I do not have the money to put up front for the rental. I tried to reach out to Ebony, evconcierge@chevrolet.com, to see if they would pick up interest on my credit card or expedite the reimbursement. She will not respond or call me back and her extension asks for a password, which I do not have. Please help. I have a funeral for a beloved uncle and the trip is going to take over 6 hours due to rerouting to get to supper chargers and the hour long wait to charge. On a full charge this trip can be done in 3 1/2 hours. I don't have the money to rent and I never pay interest on credit cards.

• 05/22/2021· SERVICE BRAKES

  my bolt 2021 had break locking issue within 20 days had to get it to dealer n after 12 days they return the car without fixing this particular issue but fixed some 25 other faults..and after two days again same issue happened and now after more than 2 weeks they asked me to take car back but not giving assurance that same issue reproduced n fixed.. fortunately both times issue happened in parking lot but i am afraid about it that while on freeway if that happens so dont want to take chance i requested dealer for replacement vehicle which is thoroughly inspected but they asked to deal that with GM directly and i opened case with GM but there is little to no communication from them

• 05/21/2025· STEERING

  What component or system failed or malfunctioned, and is it available for inspection upon request? Steering rack. Steering wont return to center at 38,000 miles. How was your safety or the safety of others put at risk? Car handles unpredictably posing safety risk to others and myself. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Quoted $2,700 to replace rack and pinion. I refused service as vehicle has less than 40k miles. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

• 05/16/2024· POWER TRAIN

  Car stalled suddenly on road. Can’t change to any driving gear, only neutral. Towed to dealer, diagnose indicated wiring harness was the cause. Expensive fix for ~$400 part with ~$3200 labor cost in addition to dangerous sudden stall.

• 05/13/2024· ELECTRICAL SYSTEM

  The contact owns a 2021 Chevrolet Bolt EV. The contact stated that while driving at 15 MPH, the vehicle failed to stop as needed, and struck a pole. The contact stated that the Forward Collison Avoidance feature failed to stop the vehicle. The contact was unaware of a warning light being illuminated. The vehicle was not towed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the Forward Collision Avoidance was inoperable. The vehicle was repaired; however, the contact was advised to take the vehicle to a dealer to get the Forward Collision Avoidance system repaired. The dealer was made aware of the failure; however, the contact received no assistance. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 5,000.