2021 Cadillac Escalade ESV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2022· POWER TRAIN,SERVICE BRAKES

  Ever since the lifters broke in the new vehicle (which the dealer now tells us is a defect in the engine and that the lifters keep breaking; it was not a "bad delivery of lifters" as we were initially told), the car idles very rough and has power surges. Today sitting at a red light with the foot lightly on the break, the car lunged forward against the break during one of the power surges. If we had been closer to the vehicle in front of us, or if we had been up against a cross walk, there would have been a collision.

• 12/21/2022· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated while her husband was driving 15 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electrical system and engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 33,000.

• 12/19/2022· ENGINE,FORWARD COLLISION AVOIDANCE

  Back in August of 2022 my 2021 Cadillac Escalade started having severe engine roughness, a check engine light, and an error saying that most of the collision safety features had been disabled. I was able to limp the vehicle into a GMC dealer who informed me that Cadillac had received a bad shipment of lifters and that one or more of the lifters had broken. When the vehicle detects an engine problem, it apparently disables most systems in the car. The GMC deal had the car for weeks trying to repair. They told me that Cadillac only authorized replacing 1/2 of the lifters. Since that time, the vehicle has continued to idle very rough ; the RPMs fluctuate and power surges at idle and while driving. I have been attempting to reach the Cadillac customer service people, am routinely told that I'll receive a call back "within 2 business days" but never receive a call back. Last week the vehicle died due to a problem with the automatic software update (it completely drained the vehicle). The Cadillac Rescue service jumped the battery and told me I had to take it to an actual Cadillac dealer and not the GMC dealer who had performed the initial repair. The vehicle had multiple errors including one that said the ABS system needed service. I took the vehicle into the dealer and they charged me for an oil change and 15k mile service. They said there was nothing wrong with the vehicle and that the 6.2L V8 engine was known for having engine roughness and surging problems. A few days later (last Saturday). the check engine light came on and we received a diagnostic text message saying that the engine and transmission required serviced within "1 day." We called the dealer, and they said to bring it in. I called them this morning and apparently they haven't even looked at it and suggest they will not do so until an appointment they created for 12/30!? Is this car safe to drive? Can I get it back?

• 12/18/2025· ENGINE

  Since April 2025, my 2021 escalade has been losing oil quickly. No leak externally has been found. The recent recall found "no engine problems" and placed new thicker oil, but the leak continues with us losing significant amounts of oil every 500 miles. This engine remains defective, losing oil internally, and is putting 600,000 drivers+ at risk for engine failure or loss of propulsion. The recall has not solved the issue at all and the protocol to declare an engine OK and change the oil is insufficient.

• 12/17/2020· UNKNOWN OR OTHER

  SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS

• 12/05/2022· ENGINE

  Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder. I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract. When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming. At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue. Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.

• 11/24/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated that the vehicle was taken to the local service center for routine maintenance and after an oil change was performed, the vehicle was started but immediately shut off and failed to restart. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact related the failure to the recall. The failure mileage was 96,000.

• 11/19/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated that the check engine warning light was displayed on the instrument panel with an abnormal whining sound coming from the vehicle. The contact took the vehicle to the dealer and was informed that the battery needed to be replaced. The battery was replaced; however, the check engine warning light illuminated the following day. The contact stated that while driving at 45 MPH, the vehicle started to jerk abnormally while depressing the accelerator pedal, and the vehicle shut off in the middle of the highway. Due to the failure, the vehicle was towed back to the dealer, where it remained unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

• 11/19/2021· EXTERIOR LIGHTING

  2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.

• 11/08/2023· POWER TRAIN

  The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.

• 10/28/2025· ENGINE

  The connecting rod and crankshaft failed while driving on the interstate causing loss of power.

• 10/26/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021 Engine vibrating, passenger compartment filled with smoke, valve lifter crack, vehicle parked on dealers parking lot for 15 day, has not been repair. Vehicle has spent 35 total days in car dealers for different engine problems. On all occasions dashboard has gong haywire. Emergency brake lock, passenger door would not open 10/12/2021. Contacted GMC has not responded.

• 10/24/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH on the freeway, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

• 10/09/2024· POWER TRAIN,ENGINE

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving approximately 40 MPH, the vehicle suddenly lost automotive power and decelerated before stalling. The vehicle was unable to be restarted and was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 25,000.

• 10/08/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 25 MPH, the vehicle started to lose power with several unknown warning lights on the instrument panel. Despite the failure, the contact was able to coast the vehicle to an independent mechanic with heavy white smoke coming from the vehicle. The mechanic inspected the vehicle and diagnosed the vehicle with engine failure. The vehicle was towed to a dealer who confirmed the engine failure. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure and was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 35,000.

• 09/27/2022· SEAT BELTS

  I have been waiting on the dealers to fix this recall for now 2 months and no solution has been found. I need to list my vehicle on turo website and need this recall to be cleared.

• 09/22/2023· POWER TRAIN,ENGINE

  Car lost power all of the sudden Twice Good things did not happen while driving on the high way Has only 30000 mile Still at Cadillac dealer in California They found internal case defect They r replacing it It is fatal defect

• 09/17/2025· ELECTRICAL SYSTEM

  Car died in the middle of road. You pump the gas, nothing. This happened twice. Once at about 30000 miles and then at 60000 miles. The dealer had to replace a module or electrical box for fuel pump.

• 09/11/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  I drive it from Gilbert Az to San Diego California The car lost power all of sudden Almost killed with my family I left at dealer in California and went back to Gilbert Arizona No diagnosis yet by dealer But I suspect gas pump failure Reported on Internet that Cadillac Recalled some 2021 Escalade For gas pump failure But there is no recall on my car It is now at Simpson GMC Cadillac dealer Buena Park California

• 09/09/2025· ENGINE,FUEL/PROPULSION SYSTEM

  My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting another vehicle paying for two vehicles. My situation is very difficult. Cadillac only talks and talks and nothing from Cadillac. It has been 72 days waiting, losing money. Cadillac has not offered me anything, for move nothing

• 09/07/2021· ENGINE

  At 3,000 miles on this new car, the motor began to rattle, shake, and then heat up to 240-260 degrees when the dashboard flashed and the vehicle and lights turned off. The brakes were not powered and because I was towing a trailer at night, I nearly crashed. My wife and 5 children were in the car with me. I have since learned that there is a major problem with these new Cadillacs, but if I would have know the motor was going to grenade and then turn off the car, I would not have spent $110,000 on this car.

• 09/02/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

• 08/30/2026· ENGINE

  While driving out of state the engine started knocking- I took it to the dealer before it left me stranded on the road. I was told the engine had failed and needed to be replaced.

• 08/30/2025· ENGINE

  My 2021 Cadillac Escalade ESV experienced a complete engine failure at approximately 83,000 miles. I purchased it used at around 23,552 miles. Despite having been properly maintained, the engine failed and GM denied powertrain warranty coverage, stating the warranty had expired. I was forced to pay $7,300 out-of-pocket for a full engine replacement. This was an extremely dangerous mechanical failure, which could have led to serious harm if it occurred at high speed. I am aware of similar engine complaints in other GM vehicles and am requesting that NHTSA investigate this safety-related issue.

• 08/29/2022· SEAT BELTS

  The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V617000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

• 08/28/2026· SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM

  •Purchased the 2021 Cadillac Escalade ESV Premium Luxury on XXX, at roughly 68,000 miles. •Within roughly 300 miles of ownership, the 6.2L engine suffered a catastrophic failure involving a rod and ultimately required a complete engine replacement by GM. •The incident involved a loss of propulsion while the vehicle was being driven, making the event more significant than an ordinary mechanical repair. •The incident occurred while transferring from the XXX North to the [XXX] on the turn with 7 people in the car (including 4 children ranging from [XXX]) No lights or warning signs prior to the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/27/2026· ENGINE

  Bad motor

• 08/27/2026· ENGINE,FUEL/PROPULSION SYSTEM

  I had two issues while the car was still under warranty one occasion while driving on a road the engine failed during my trip and I was stranded on the side of the road had to get it towed to the dealer. Second time. I was pulling out of the grocery store and my vehicle lost power as well so on two occasions while driving my car lost power while being in use. I cannot remember the exact date, but I believe it was between 2023 and 2025 for both incidents

• 08/25/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The VIN was included, but the vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.

• 08/20/2025· POWER TRAIN,ENGINE

  While driving there was a loud noise and car started shaking and continued making clunking sounds. Had to pull over. Vehicle is not drivable. Had it towed to the dealership, they are saying the ther is an issue with a rod and engine is blown and needs a new engine. They are describing the same exact issue that this motor is on recall for other vehicles with the same motor and same year, but for some reason the manufacturer won't put ours on the recall list.

• 08/19/2022· SEAT BELTS

  Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/18/2026· ENGINE

  On XXX I had been driving my vehicle with no issues. I had drove from [XXX] to [XXX]. My vehicle had no warnings or issues prior and my vehicle has been properly cared for and all oil and maintenance has been done through the Cadillac dealership in [XXX]. On my way to [XXX] I stopped at the local gas station and filled my gas tank fully up, when I started my vehicle there was a horrible sound and my car began to shake and all the electronics began coming up. I went to work less than 5 minutes down the road and the vehicle was horrible acting. I called my husband and began thinking maybe I had put bad gas in the vehicle because like i mentioned earlier there was nothing wrong with my vehicle prior to this. We contacted the dealership in [XXX] and they told us to bring the vehicle in, I had to drive my car back to [XXX] where i was petrified my vehicle was going to blow up or just die in the road. I made it to the dealership and explained what happened and that i thought it was bad gas, they let me know they would look at the vehicle and let us know. They contacted my husband later in the day and let him know the good news was that it was not bad gas, unfortunately my engine blew up. He said my engine has done what the recall engines have been doing, unfortunately my vehicle is not in the recall and that it would be $12,000.00 to fix it. When my husband called me, I had him three way the dealership and explained we have taken very good care of our vehicle with all maintenance and oil changes done there. He explained to me that it was nothing we could have done and i wanted to know why then the engine blew without warning and he continued to explain it was like the other vehicles in a recall. He kindly explained that there was nothing he could do but we could try and contact GM if we could get ahold of them and we could file a complaint reguarding our vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/16/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Bought vehicle brand new in 2021 took delivery in 2022. Had to have a full transmission replacement and radiator that was cracked replaced at 30,000 miles. Over the next few years have had fuel delivery issues due to fuel pump. This fuel pump was not fixed. As of this year 2026 i've had the vehicle in the shop just shy of every single month. I have had a thermostat sensor that caused the engine fan to go into high RPM causing limp mode on the freeway with a family of 5 in the vehicle. Ive had breaks replaced and not mounted correctly. Additionally, being told the radiator is cracked again in the exact same spot from the initial replacement. Most recently i had a "exhaust pressure back flow valve replaced" that also caused the vehicle to go into limp mode. The following week was another pressure back flow valve issue from the install requiring 2 forced regen's. Approximately 4 days later (08/14/26) from getting the vehicle back from the dealership i have a new check engine light recommending a new catalytic converter. These issues predominately and without warning putting the car into limp mode on the highway is causing major safety concerns for my family with 3 little girls. The vehicle continues to be assessed at the dealership and we have been treated as more of a nuisance than a customer with major vehicle concerns

• 08/10/2026· ENGINE

  2021 Cadillac Escalade ESV equipped with L87 6.2L V8, subject to NHTSA Recall 25V-274 / GM N252494000. The recall inspection was completed and the vehicle passed, so GM performed the 0W-40 higher-viscosity-oil remedy rather than engine replacement. The vehicle has a history of unexplained oil loss with no obvious external leak, including a prior low-oil warning. At a recent oil change after approximately 5,000 miles, no oil registered on the dipstick before service. The engine was then filled to the full mark. Using the same repeatable checking method, the level was approximately 3/4 at 227 miles and approximately 1/2 at 1,300 miles. I am concerned that a progressive internal engine condition may not have been detected by the recall inspection and that the oil-only remedy may be inadequate. NHTSA currently has Recall Query RQ26001 open regarding engine failures after Recall 25V-274 remedies. I am also concerned because GM Special Coverage N252494003 excludes an engine presenting with low/no oil as neglect even if unresolved mechanical oil consumption caused the low level. I am requesting this complaint be associated with Recall 25V-274 and RQ26001. Please advise. I just bought the car less than a year ago and can’t a new engine.

• 08/09/2026· ENGINE

  My 2021 Cadillac Escalade ESV with the 6.2L L87 engine received the remedy for Safety Recall 25V-274 (GM recall number N252494001) on July 30, 2025. The dealer inspected the engine, passed it, and performed the higher viscosity oil remedy. The engine was not repaired or replaced. On [DATE], while driving, the vehicle hesitated and lost power under acceleration. Engine noise then increased progressively until I pulled over on the side of the road. The engine stopped running and would not restart. The dash displayed a message to press the start button again. The check engine light illuminated at the time of failure. There were no warning lights prior to that day. My family, including my children, were in the vehicle when it lost power. We were stranded on the roadside until the vehicle could be towed. The battery and electrical system are functioning normally, but the engine would not start. The vehicle was towed to a Cadillac dealership. At the dealership, a start attempt produced a loud knocking noise from the engine along with a fuel/oil odor. I believe the connecting rod bearings have failed. These symptoms — hesitation, loss of power, and knocking noise — are the exact pre-failure indicators GM identified in Recall 25V-274. This was a loss of motive power while driving on a public roadway, creating a serious crash risk for my family and surrounding traffic. The recall remedy performed on this vehicle was inadequate. GM inspected this engine, passed it, and it failed approximately one year later in exactly the manner the recall was intended to prevent. Date of incident: 08/08/2026 Mileage at failure: 66,000 Recall remedy completed: July 30, 2025 Vehicle was towed. No crash, fire, or injury occurred.

• 08/08/2025· UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

  My vehicle comes to an abrupt stop while driving or when I’m pulling off at an intersection. This has happened on 4 different occasions in which I’ve injured my knee due to the vehicle stopping at random while I’m driving or pulling off. I’ve stated this to Cadillac of Memphis and to Landers GMC. The first time I happened I hit my knee by the control panel on the driver side. I’m in a brace because my patellar tendon are inflamed and as well my hoffas fat pad due to the impact. Cadillac of Memphis stated it was something that went out and needed to be replaced. They replaced the battery and another part. That did not correct the issue. It happened again after that repair. The third time it happened I was told it was because the transmission was about to go out. Landers replaced the transmission. The advisor stated it should fix the problem. This was about a month ago. Today on 08/08/2025 it happened again and I also hit my knee injuring it even more than more. I’m still in a brace and now have to re-evaluated to see if the abrupt stop caused more injury. This is dangerous because my entire body jerks and cars are coming up behind me in the road and I can get into an serious accident. I need something done about this.

• 08/08/2024· ELECTRICAL SYSTEM

  My cameras are not working properly and have stopped working completely, I have seen online that theses car have problems like this and have recalls and my car has the same problem now but it’s says it’s not under a recall

• 08/01/2025· ELECTRICAL SYSTEM

  The rear, third row passenger vent will occasionally put out very hot air. This results in the back seats becoming overheated especially on hot days. This is putting my young children at risk for heat related injuries and possibly death as the front seats remain cooled but the rear compartment heats up substantially. The dealer was unable to reproduce the problem but it occurs at random so reproduction is difficult. No error codes are shown. The problem will resolve once the vehicle is shut off for an extended period of time but will then recur at random putting all rear passengers that are sleeping or too young to complain about the temperature at significant risk.

• 08/01/2025· ELECTRICAL SYSTEM

  After driving about 3 hours, the TPMS system displays an error saying the module has failed. This occurs with OEM and aftermarket TPMS sensors. The error clears itself after the vehicle is parked for > 1 hour. The dealer has found no fault in the sensors but would not test the system otherwise. Losing TPMS readings during long drives is unsafe and could lead to an accident or damage to the vehicle if tire damage occurs while the system is malfunctioning.

• 08/01/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Twice in the last 6 months the vehicle doors have locked at random while the key was inside the vehicle. Both times, my children were trapped in the vehicle exposed to potential heat issues. Fortunately, in both cases the doors were able to be opened through another door that was still open one time and by hitting the unlock button through a slightly rolled down window. Breaking the glass was the next option. This is a serious safety defect that is putting young children and pets at risk for heat injury or death. There are no indications as to why this started, no warnings displayed, and seems to occur at random. Disabling autolock features does not resolve the issue meaning some glitch or equipment failure is causing the doors to lock despite all autolock features turned off.

• 07/30/2021· ENGINE

  2021 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS T0 ENGINE FAILURE.

• 07/30/2021· ENGINEFire

  The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was no warning lights illuminated. The contact was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed that the axle rod had detached causing an engine failure. The vehicle was not repaired and remained at the dealer. The dealer was awaiting a new replacement engine. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Vin was not available.

• 07/17/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while returning from vacation, the vehicle stalled while the contact's wife was driving at 70 MPH. The contact's wife managed to pull to the shoulder of the highway. The vehicle was towed over 100 miles to the nearest dealer. The dealer diagnosed the vehicle and informed the contact that the failure was related to NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle remained with the dealer for 90 days, and an unknown partial engine repair was performed. The vehicle was then towed to the contact's local dealer, where it remained for the final repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,608. Parts distribution disconnect.

• 07/13/2026· ENGINE

  The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 50 MPH, there was an abnormal rattling sound coming from the engine. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact associated the failure with Special Coverage Program: N252494003 (Engine Loss of Propulsion); however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 90,000.

• 07/02/2025· ENGINE

  At [XXX] my car started shaking on the highway I was my kids I happened and thanks God was less traffic after this problem I goes to BAYWAY CADILLAC SOUTHWEST Houston Texas 77074 From May 8 to till now my car is there and asking me 5000$ because they put new engine even this is not my fault Im uber driver and that is only my source of income in loss a lot because my car is in there hand INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 06/28/2025· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Experienced engine failure as outline in recall for 6.2liter L87 engines. Engine failure occured on 5/28/2025. Confirmed engine failure by Cadillac dealer on 5/29/2025. Vehicle is still in repair shop with no ETA on replacement motor. Cadillac has failed to provide a comparable loaner vehicle. This is creating financial impact as I use my vehicle for work.

• 06/28/2021· FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449

• 06/28/2021· FORWARD COLLISION AVOIDANCE

  When driving on the city streets of Chicago I approached a movable bridge which spans the Illinois river. The bridge deck was constructed of steel. As I was about to begin crossing the bridge my car brakes locked up completely, sending the vehicle into a short skid. Fortunately, the car behind me was not tailgating me or I most certainly would have been struck in the back of the vehicle. This is a brand new vehicle which I took delivery of on May 14, 2021. There were no warning lights or indications that anything was malfunctioning on the vehicle. I can only guess that all of the steel in the bridge decking somehow was interpreted by my vehicle to be another vehicle, and automatically slammed on the brakes in the mistaken assumption that I was about to hit another vehicle ahead of me. In fact, there was not another vehicle ahead of me for about 100 yards.

• 06/27/2025· POWER TRAIN,ENGINE

  While on a family vacation in the Black Hills, I began to hear a knocking sound from the front right of the vehicle. Shortly after the engine began to sputter and multiple warning lights/ messages began to appear. Just prior to this, everything on the vehicle was functioning perfectly. We stopped operating the vehicle immediately when it began to malfunction and pulled over, leaving me and my young family stranded over an hour away from our rental cabin. The next day we were able to get a tow truck and find a dealership, Denny Menholt Chevrolet back in Rapid City, SD that was able to look at it right away. We were told by Denny Menholt later that day that there was a bearing failure of the rod and piston on cylinder #8 and that the entire engine block was destroyed resulting in the need of a whole new engine. We were also told by the dealer that our vehicle was not included in the recall of all the other 6.2 motors, however, GM was going to take care of everything including a brand new engine, rental car coverage, and shipping the vehicle back to us, all free of charge to us. Fast forward several weeks and we got a call from Denny Menholt stating that GM had gone back on their word and was not going to pay for any of the damages because we were 7k miles over the powertrain warranty. I have filed a complaint with GM customer service but have gotten nowhere after 3 weeks worth of phone calls and emails. The engine failure that I had is the exact same problem that all of the other 6.2 motors have been recalled for, so I don't understand why my vehicle is not also included in the recall. This issue left me in a very bad place being stranded with a [XXX] and [XXX]. As a lifelong GM customer, I'm severely disappointed in GM and the way that they have handled my case. This Escalade is supposed to be their top of the line vehicle, it only made it to 77,632 miles before it had catastrophic engine failure, and now GM will not stand behind their product. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 06/25/2025· ENGINE

  Vehicle: 2021 Cadillac Escalade ESV Engine: 6.2L V8 Mileage at failure: 84,000 miles Problem: Complete engine failure Description: I own a 2021 Cadillac Escalade ESV with a 6.2L V8 engine. At only 84,000 miles, the engine failed and had to be completely replaced. The symptoms and failure are identical to what is described in GM’s recent recall of 2021–2024 Escalades with 6.2L V8 engines. However, when checking my VIN, it shows that my vehicle is not included in the current recall. Given the premature engine failure and matching issue, I believe the recall scope may be too narrow and does not fully capture all affected vehicles. I’m requesting NHTSA investigate and consider expanding the recall to include my VIN. I have repair records and can provide further details.