2021 Cadillac Escalade

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/18/2024· FORWARD COLLISION AVOIDANCE

  Driving on a clear sunny day with the cruise control set at 65 mph. With no cars either in front of me or either side my Escalade suddenly did a total panic stop almost causing a crash. While this was happening there was no throttle response and I was unable to gain control of the car My Escalade is in perfect condition, kept immaculately and has only 17,000 miles on it. Taking it to the dealer resulted in no issues found. If I was on an interstate with a tractor Trailer behind me this could have a caused a major accident.

• 12/17/2020· UNKNOWN OR OTHER

  SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS

• 12/05/2022· ENGINE

  Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder. I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract. When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming. At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue. Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.

• 11/19/2021· EXTERIOR LIGHTING

  2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.

• 11/11/2025· ENGINE

  General Motors issued a recall on various 2021-2024 Tahoes and Escalades with 6.2L V8 engines. Since issuing the recall, they have given no information and my Escalade has been sitting at the dealership for months with not ETA of the engine and parts needed ti fix the vehicle. GM is dragging this out slow and methodically!

• 11/08/2023· POWER TRAIN

  The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.

• 11/07/2025· ENGINE

  Complete engine failure with vehicle only having 79615 miles on the vehicle. Vehicle was inspected by authorized Cadillac dealership and it was determined that the crank shaft/connecting rod had failed causing the engine to be replaced. Dealership communicated that issue was consistent with issue with known GM recall however vehicle was not covered under current recalled vin numbers at the time of engine failure.

• 10/28/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 40 MPH, there was an abnormal squealing sound coming from the engine compartment before the vehicle stalled in the middle of the roadway. The check engine warning light then illuminated. The vehicle was towed to the residence and was later examined by a mechanic who diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The local dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not yet contacted. The failure mileage was 113,000.

• 10/27/2025· ENGINE AND ENGINE COOLING

  See attached document for complaint. IN RE: GM Recall N252494000 I received notice in May of 2025 that my 2021 Cadillac Escalade is involved in a recall. At first my dealer said the part to repair is not available? Then in September we stopped by my dealer and he said the recall does NOT involve my Cadillac. So I will attach a copy of my notice so there is no question they notified me I have a defective Cadillac. Please someone tell me Why this happened? I want a different automobile!!! By the way I find it very interesting that Regina A. Carto,, Vice President of Global Product Safety and Systems FAILS TO PROVIDE HER ADDRESS?

• 10/26/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021 Engine vibrating, passenger compartment filled with smoke, valve lifter crack, vehicle parked on dealers parking lot for 15 day, has not been repair. Vehicle has spent 35 total days in car dealers for different engine problems. On all occasions dashboard has gong haywire. Emergency brake lock, passenger door would not open 10/12/2021. Contacted GMC has not responded.

• 10/22/2024· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  1) The car suddenly brakes as to avoid a collision when there are no cars in the proximity of the vehicle (think about driving on an open road on a sunny day and the vehicle suddenly brakes without warning). 2) We have received notice of low oil shortly after oil changes which have been performed at the dealership. It has been communicated to us by the dealership that it is common for these vehicles to burn approximately four (4) quarts of oil over the course of 2,500 – 3,000 miles leaving approximately two (2) quarts of oil remaining. Required tow to the dealership. 3) We have received rear axle warning messages and heard beeping noises alerting of such on at least thirty (30) occasions. The dealer has not been able to diagnose what the issue is and says that the computer is not storing any codes. They have not attempted any repair after being taken in for service on three (3) separate occasions. 4) In the past few days, the vehicle has thrown many error codes on the dashboard display including the rear axle service, service transmission unable to shift, service driver assist system. 5) On Tuesday, October 15th, 2024 the vehicle again began throwing error codes. The engine failed to start and was towed to the dealer via GM Roadside. Required tow to the dealership. 6) A fuel pump part required replacement as fuel was not properly being delivered to the engine. Required tow to the dealership. Safey is at risk. We have three (3) children who regularly ride in the vehicle with us along with the safety of others on the road (especially sudden braking).

• 10/08/2025· ENGINE

  I have been waiting for GM to send authorization for the dealer to inspect and remedy the engine, as per the open recall, but have heard nothing since May 2025, when GM stated parts were not available.

• 10/04/2024· UNKNOWN OR OTHER

  Dear NHTSA, I am writing to formally address the serious issues surrounding my 2021 Cadillac Escalade, VIN [XXX] [XXX] , which have been exacerbated by misleading communications and inaction from Lindsay Cadillac in Alexandria, VA. This situation has led to significant inconvenience and financial strain. On September 4, 2024, the vehicle was delivered to your dealership due to water leakage causing mold damage between the “B” and “C” pillars. Upon arrival, we were erroneously informed that the warranty had expired. It was not until September 15, 2024, after correcting this with Service Consultant Donna Wozniak, that it was acknowledged the warranty is valid through 2025. Despite clear signs of warranty-covered issues, the explanations provided by staff, suggesting the damage could be from towing or previous beach trips, are not only implausible but appear to be intentional diversions. The vehicle has never been used to tow nor has it been submerged in water, making these justifications unacceptable. The lack of immediate remediation upon the vehicle’s drop-off led to severe mold growth, a situation Mr. Sergio Desdunes has used to unjustly refuse warranty coverage, instead advising me to seek unwarranted insurance claims. Moreover, a recent disclosure by my insurance company highlighted a NHTSA service bulletin [XXX] ), initially recognized by Ms. Wozniak but subsequently dismissed by Mr. Desdunes. This deceptive handling suggests an attempt to avoid responsibility for the known defect. This culmination of neglect by Lindsay Cadillac in Alexandria dealership, notably the misuse of the mold condition as a reason to deny warranty obligations, underscores a grave lapse in service integrity and accountability. This conduct is unacceptable and compels me to seek further actions to resolve these issues effectively. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/22/2025· SEAT BELTS,ENGINE

  Engine failure Driver side seat belt light on dashboard.

• 09/10/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). Prior to the letter being received, the message "Engine Oil Low" was displayed on the instrument panel. The contact took the vehicle to the dealer, where it was diagnosed that the issue was with the engine. However, the part to do the repair was not available. The dealer topped off the engine oil. The contact stated that the messages remained displayed. The vehicle was taken back to the dealer, where the engine was tested. The engine passed inspection, and a higher viscosity oil was added, and 6 oil fill caps were installed. The contact stated that the messages persisted, and the vehicle was consuming an excessive amount of fuel. The contact received a 2nd recall letter regarding the engine. The vehicle was taken back to the dealer. The contact was informed that the vehicle could not be repaired and that the only fix available was to keep adding oil to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.

• 09/08/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that the dealer was contacted; however, the contact was informed that the parts for the recall repair were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

• 09/07/2026· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  My vehicle died in the middle of an intersection, I was stranded in the intersection, I could not put it in neutral to move it out of the way. Luckily I was in town and not on the freeway. That is my issue. My cadi had to be dragged onto a tow truck bed and dropped at my local gm dealer in wabash. The reason it died was the fuel module. But not being able to move my vehicle out of the way is so very dangerous.

• 08/28/2026· POWER TRAIN

  My car has 79k miles and it just went in for a new transmission. I was out of town and the transmission went out along with starter

• 08/28/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact stated that a customer was operating the vehicle through the Turo App when the vehicle lost motive power while driving at an undisclosed speed. The contact was unaware whether any warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The dealer was contacted. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

• 08/26/2025· UNKNOWN OR OTHER

  My 2021 Cadillac Escalade has an open recall with no remedy available. It has been over 3 months with no repair solution from Cadillac. This has left me unable to use the vehicle for its intended purpose, including loss of rental income through Turo. Cadillac has not provided alternate transportation or compensation.

• 08/25/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Driving my 2021 Escalade on interstate and engine began emitting sudden, loud metallic tapping. Oil pressure dropped off and a reduced power warning came on HUD. Acceleration dropped off, forcing him to coast dangerously across three lanes of traffic to the shoulder. Coasted to dealership—-somehow the VIN didn’t fall within the 2021-2024 recall despite exhibiting the exact same failure. Catastrophic engine failure needing full engine replacement.

• 08/25/2026· ENGINE

  Vehicle was sent the dealership 4 times since 2024 for leaking oil. Was told it was a rear main seal each time. Dealership said they replaced it and 2 weeks later the vehicle leaks again. It is now at the dealership and they tell us the crankshaft failed.

• 08/22/2026· ENGINE

  Bought a 2021 Escalade and at 50,000 miles it turned off at the middle of intersection while riding with my kids taking them to basketball. I had it towed to Cadillac they said it needed a new battery I left with new battery and broke down on the interstate while trying to pick up kids from school. I then had the car towed back to shop where they then said two days later I needed a new motor and that my warranty would not cover that and I’d have to pay 25,000-30….even though I just bought the car for 100,000….i towed it to RK Chevrolet where I waited for Over a YEAR. I had to buy a used car because I was never offered or able to use a loaner. My Cadilliac then got hit at the shop by a uber driver and the whole front in had to be fixed. I got my car back in November 2025 it’s now August 2026 9 months later it is back in the shop for motor and transmission issues with check engine light on. I am a hard working mother and I have spent more money on a car in my life. As a mother with kids to not have a car is a problem but the worst is the lack of help I have received. I would love any help in what I should do as this has been a nightmare. Please send or give me any advice I would greatly appreciate it.

• 08/22/2026· ENGINE

  On the day I was driving my 2021 Escalade had completely stopped in the middle of traffic , the vehicle was looked over by a certified mechanic and stated that it was at the full level of oil 0w-20 as stated to be put in by gm on the oil cap he stated that the motor L87 which is in my vehicle is under recall for this reason it the motor has put I and my child in complete danger in the middle of a busy street with the vehicle unable to move at all I stay on top of all vehicle maintenance and all recalls and was not informed that this motor was under recall for seizure I would like for the NHSTA to place this vehicle motor and others that are not informed of this information to please notify and rectify the issue because this has put me and my child and me being a pregnant mom in complete danger due to GM .i had no symptoms or problems or lights messages on my dash board the vehicle just abruptly stopped and scared me and my child .

• 08/22/2025· ENGINE AND ENGINE COOLING

  See attached document for complaint. Text from attached document: Last week [ went to get the oil changed at my local Jiffy Lube and was told, "We can' t service Lhis vehicle any longer because it has been re-called." I asked, "what I am supposed to do? They said Cadiliac is supposed to Lake care of it. After calling Mark Christopher Cadillac in Ontario, Cali fornia they said they can't help me until they get parts and have no idea when that will be.

• 08/21/2026· ENGINE AND ENGINE COOLING

  See attached document for complaint.

• 08/19/2022· SEAT BELTS

  Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/15/2025· ENGINE

  A major recall has been issued due to possible engine failure. It sounds like a ticking time bomb and the dealer and GM currently refuse to do anything about it because “remedy not available yet.” I’m stuck driving a vehicle where the engine could fail randomly at any minute putting my family in danger and there’s no fix being offered right now despite the massive recall. Replace my engine!

• 08/14/2025· SEAT BELTS,ENGINECrash

  The contact owns a 2021 Cadillac Escalade. The contact stated that while driving at 35 mph on the highway, a knocking noise emanated from the engine compartment, and the vehicle suddenly stopped and stalled. The contact head struck the steering wheel, and he sustained a head injury. The vehicle failed to restart. The safety restraint light was illuminated. The contact was going in and out of the vehicle to direct traffic around his disabled vehicle. A 2018 Ford Escape crashed into his vehicle, which was stranded on the side of the highway. The contact sustained a broken leg, and medical attention was provided at the hospital. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to the body shop. The vehicle was towed to the local dealer, who determined there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who suspected the dealer was being misleading but no further assistance was provided. The failure mileage was approximately 82,000.

• 08/04/2026· ENGINE

  On 7/14/26, I scheduled Escalade to be serviced at local dealership (MT) when A/C went out on drivers/middle vents and I noticed a faint ticking noise under hood. Was told engine lifters were damaged & needed to be replaced. Service was completed 7/21 and I picked it up that evening. On [XXX] my husband and I departed for San Diego; stayed overnight in St George UT. On [XXX] around [XXX] pm, I was driving in second from left lane on [XXX] San Bernadino area. I braked quickly as traffic from far left lane merged right to avoid debris from a refrigerator that had shattered all over the highway. The Escalade engine failed and shut off without warning or any indicators. I tried several times & could not restart the vehicle; therefore I could not shift the vehicle into Neutral so it could at least be pushed off the highway. My husband immediately called 9-1-1 and requested assistance. I frantically searched the internet for a way to shift to neutral when there is no power to the vehicle, and discovered the manual neutral override is under the vehicle. It was impossible for us to attempt that in this situation. All we could do was sit in the middle of the freeway with our hazard lights on and pray while we waited for law enforcement to arrive while heavy fast-moving traffic flew around us, honking and cursing at us to "get out of the way". This was a very perilous situation and our lives were endangered. We were helpless until CHP officers arrived on scene, followed by a tow company. The vehicle was towed to the closest dealer service center. We were told four days later that the entire engine needed to be replaced. It remains at the CA dealership while we fight with GM Warranty to have it shipped to MT. If the engine failure recall was dealt with appropriately as promised by GM, this would have been avoided altogether. **Note: Escalade passed engine recall inspection 10/9/25; was 'upgraded' to 40W oil. Regular service/oil changes completed 1/23/26 and 6/8/26. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/04/2025· SUSPENSION,UNKNOWN OR OTHER,ENGINE

  While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The failure occurred suddenly and without additional notice. The dealership stated the needed part is currently on national backorder and that the vehicle cannot be repaired or safely driven until the part arrives. It has now been over four months since the vehicle was brought in, and there is still no estimated repair date from GM. This has left me without a functioning vehicle due to a known safety defect. The vehicle remains inoperable at the dealership.

• 08/02/2025· ENGINE

  I own a 2021 Cadillac Escalade that falls under the manufacturer recall issued by GM/Cadillac for engine problems associated with this specific make, model, and year. I received an official recall notice via both email and U.S. Postal Service, instructing me to take my vehicle to my local dealership to have the recall addressed. I promptly complied and took my vehicle to the dealership. However, I was informed by both the dealership and the manufacturer that my VIN number “excludes” my vehicle from the recall, despite it matching the same year, make, and model. Approximately one month later, my engine failed due to the exact same defect that is the subject of the recall. Nevertheless, GM/Cadillac continues to refuse to cover my engine replacement under the recall, solely on the basis that my VIN number is not included in the recall list. As a result, the dealership has ordered an entirely new engine for my vehicle. I am now expected to be without a vehicle for two to three months while waiting for the new engine to arrive and be installed. I believe GM/Cadillac is misrepresenting to consumers which vehicles are covered under the recall to avoid financial responsibility for defective engines. My situation demonstrates that vehicles outside the listed VIN range are experiencing the exact same defect, yet GM/Cadillac is refusing to extend the recall coverage. I respectfully request that NHTSA investigate whether GM/Cadillac is improperly limiting recall coverage and failing to include all affected vehicles, leaving consumers with significant expenses and lengthy repair times for a defect the manufacturer already acknowledged. Thank you for your attention to this matter.

• 07/30/2021· ENGINEFire

  The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was no warning lights illuminated. The contact was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed that the axle rod had detached causing an engine failure. The vehicle was not repaired and remained at the dealer. The dealer was awaiting a new replacement engine. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Vin was not available.

• 07/19/2025· ENGINE

  I was sitting in a drive through when the car just stopped running. I could not get it to restart. Engine light had come on and gone off a few times. I had it towed to a Firestone next door , they advised it needed to go to dealership for engine recall. Dealership did not look at it for 3 days so I had it towed to Cadillac- waiting for them to call.

• 07/17/2026· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact stated that while approaching a red light and slowing down, there was a knocking sound coming from the vehicle, and the vehicle failed to properly accelerate. The vehicle was immediately driven to the local dealer to be diagnosed. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V274000(ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 40,000.

• 07/13/2026· ENGINE

  Accelerated onto a 4-lane major highway and lost most engine power and many warning lights came on. I lost most vehicle power merging onto a 4 lane highway around other vehicles. I was able to get the car stopped car safely on side of the road and cut off for one minute. There was a noticeable rattlling noise in the engine compartment and severly reduced power. No lights regarding engine were previously available. Got the vehicle to dealer service center. Below is their report. "engine misfire detected. checked misfire data, all cylinder has recorded misfires with cylinder #4 being the most at 23,316. will have to remove bank 2 valve cover for inspection of rocker arms along with push rods. after removing valve cover no visible issues. started vehicle and the scraping/ticking noise is very audible. all rocker arms are moving. when touching cylinder #4 exhaust valve rocker arm can feel the roughness of the noise. which is indication of failed valve lifter or camshaft lobe. estimate provided. labor op 4067490 engine replacement 18.4 add 1.2 evacuate and recharge r1234yf a/c system. old engine #N1203011CU8X0269. new engine #19420611 007507775 1110000000000X. service completed."

• 06/28/2021· FORWARD COLLISION AVOIDANCE

  When driving on the city streets of Chicago I approached a movable bridge which spans the Illinois river. The bridge deck was constructed of steel. As I was about to begin crossing the bridge my car brakes locked up completely, sending the vehicle into a short skid. Fortunately, the car behind me was not tailgating me or I most certainly would have been struck in the back of the vehicle. This is a brand new vehicle which I took delivery of on May 14, 2021. There were no warning lights or indications that anything was malfunctioning on the vehicle. I can only guess that all of the steel in the bridge decking somehow was interpreted by my vehicle to be another vehicle, and automatically slammed on the brakes in the mistaken assumption that I was about to hit another vehicle ahead of me. In fact, there was not another vehicle ahead of me for about 100 yards.

• 06/28/2021· FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449

• 06/27/2026· ENGINE

  Following a recent oil change, I started the vehicle back up to drive approximately an hour to another city and the engine was making a horrible “knocking” sound. Took the vehicle back to the dealership and it was confirmed catastrophic engine failure which fell under GM’s known 6.2L engine issues. My safety and my children’s safety were put at risk because had I not drove directly to the dealership instead of getting on the highway as planned, the vehicle could have died at highway speeds posing a serious safety risk. No warning signs, no engine light, nothing prior to the failure.

• 06/26/2026· VISIBILITY/WIPER

  When the vehicle is shifted into reverse, the backup camera intermittently does not display an image. Instead, the screen shows a blue hourglass, leaving me without rear visibility while backing up. This creates a safety risk because I may not be able to see pedestrians, children, vehicles, or objects behind the vehicle, increasing the risk of a crash or injury. GM has issued Service Bulletin 23-NA-084 for the 2021 Cadillac Escalade, titled “Blue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse.” The bulletin identifies software anomalies in the Video Processing Module and instructs dealers to reprogram the module. My concern is that this is a safety-related rear visibility failure, not merely a convenience or display issue. I also understand GM/NHTSA Campaign 22V709 involved rear-view camera failures on other GM vehicles, including certain Cadillac XT5, Cadillac XT6, and GMC Acadia models. Although my Escalade is not included in that recall, the safety consequence is similar: intermittent loss of rear-view camera visibility while reversing. The issue occurs intermittently when shifting into reverse. The vehicle has not been included in a recall for this condition. I respectfully request that NHTSA review whether the 2021 Cadillac Escalade should be included in an existing or expanded safety investigation/recall, or whether a separate defect investigation is warranted for intermittent rear-view camera failures in this model.

• 06/24/2025· ELECTRICAL SYSTEM,ENGINE

  engine noise loud knocking feels like engine is going to stall, had in service 6-9-25 for 3 days technician heard noise stated could be related to recall but no fix available at this time electrical glitch radio navigation shuts off during while driving screen dash goes dark

• 06/16/2025· POWER TRAIN,ENGINE

  Due to issues identified in - Safety Recall N252494001 L87 Engine Loss of Propulsion We have had to get our Escalade [XXX] ) repaired with a cost of circa $9500. We are due to pick this up tomorrow. There was an issue with the lifters which caused damage to the engine and the crankshaft, the engine made a very louder noise so we pulled over . From that point on the vehicle would not start consistently, when it did it would not go into gear and would not go into neutral. My issue here is that although the issues that caused the repair to be neeed directly correlate to the recall my VIN is not included and thus we need to pay for this recall fix ourselves. Ideally my VIN and other like vehicles. Ours is a 2021 CADILLAC ESCALADE 4D SPT PLAT Should be included. Per the recall notice 2021 Escalades are included hovwever my VIN is not. I’m trying to understand why even though the make and model is indicated in the recall. I have reached out to GM, Cadillac and the dealership and they all point to each other with no one assisting at all INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 06/15/2026· ENGINE

  Engine failure while driving on highway at 70 mpg.

• 06/10/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 MPH, the vehicle started jerking significantly. The check engine and traction control warning lights were illuminated, and a message advising of a rear axle failure was displayed. The contact was able to pull over to the side road and turned off the vehicle. The contact did not attempt to restart the vehicle. The vehicle was towed to the dealer, where it was diagnosed that with a blown engine. The contact was informed that the engine needed to be replaced. The contact stated that the engine was previously replaced under warranty due to the same failure. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE25001(Engine, Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 34,918.

• 06/02/2022· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch

• 05/15/2026· STRUCTURE

  The latch on the doors malfunction and you get trapped in the car. This happens on a recurring basis every few months. It can sometimes take days to get a door to open again. Most recently this has happened to our driver side door and we have been unable to get it open again. The dealership has also been unable to get it open and have said they will need to break the door to then make the fix, which will be a costly repair that they will expect us to pay for. There is clearly a defect here, being able to open a door should be a minimum expectation of any car and it also a safety concern for people getting trapped in their cars. When we were trying to figure out how to get the door open, there was an alarming number of people online who had similar problems with this vehicle and offered different solutions to try, so we know this is not just our specific vehicle that is having the problem, it is this model car that has this defect.

• 05/09/2021· ENGINE

  WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 05/01/2025· POWER TRAIN,ENGINE

  The contact owns a 2021 Cadillac Escalade. The contact stated while driving 65 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer who informed the contact that the engine and transmission might need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.

• 05/01/2025· ENGINE

  This vehicle experienced a sudden engine failure while traveling on the highway which caused an immediate loss of power. The safety of myself and my family was at risk as we exited the roadway to the shoulder without power and the vehicle shaking violently. Vehicle was towed to a dealership where upon inspection they found the rocker arm for the intake valve on cylinder 6 not moving, a bent pushrod, and a lifter that had come apart. It is unknown if an inspection was performed by the dealer beyond the initial diagnostic. The check engine light had come on within the last 12 hours. We called onstar and they said the code indicated we should bring the car to the dealer within the next 24 hours. There was no indication that it was unsafe to drive with the light on.

• 04/30/2025· ENGINE,FUEL/PROPULSION SYSTEM

  1st incident - Car stalled at a red light and had to be towed for repair. It was determined to be the fuel injector pump. No lights came on and there was no indication of an issue prior to it stalling. 2nd incident - On the intestate it started making a rattling noise and felt like it was losing power. No lights came on to indicate any issue. Luckily we were able to exit the interstate but it stalled on the middle of the exit ramp. We were 5 hours away from home and it was towed to the nearest Cadillac dealership. They had the car for approximately 2 months and replaced the engine. 3rd incident - the car was back 2 weeks from the engine replacement. For 1 of these weeks it sat in the airport garage. When it was turned back on after sitting for a week the check engine light came on. I was able to make it home from the airport but it stalled out in our driveway and had to be towed again. It was determined it was the fuel injector pump and it was replaced again. The pump was only about a year old.