2020 Mercedes-Benz Sprinter 2500 Cargo

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2022· UNKNOWN OR OTHER

  On many occasions the Sprinter vans on the new models have what's called crosswind assist.. Not exactly sure what it's doing I believe it's engaging the brakes to try to stabilize the van when wins hit it from the side. On at least 10 occasions in the last year and a half 2 years when sidewinds or headwinds hit the vehicle or when passing a semi it activates and it's almost thrown me off the road. This is a serious safety concern this is my second van that has the same issue right in the row. At bare minimum this option should be able to be disabled by the driver in certain conditions cuz it is extremely unsafe

• 12/24/2024· POWER TRAIN,ELECTRICAL SYSTEM

  Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worked, the second alternator used to only charge while driving intermittently now it doesn't work at all, and plugging into shore power sometimes melts the cord. The chassis battery frequently drains requiring constant starting or a jump. It has been replaced four times. The cabin lights continue to flicker when turned on. I sought help from the dealer just weeks after purchasing the van. Due to parts and labor shortages, it wouldn't be for 5 months that they could work on the vehicle. Which they did on and off for five months before sending me from Oregon to Alabama to have the manufacturer work on it. They sent me 2300 miles to fix a brand new vehicle that they sold me. After having been to over 15 Mercedes dealers, towed to many, and to the Tiffin manufacturer (and when it turned out not to be fixed. I took it right back but then when it still wasn't fixed. I sought help from Mercedes.), the van is still not fixed and I am often without power.

• 12/22/2020· STEERING

  HIGH PRESSURE POWER STEERING HOSE IS TOO SHORT AND DISCONNECTS FROM THE POWER STEERING PUMP.*DT*JB

• 12/22/2020· LANE DEPARTURE

  THE ACTIVE LANE ASSIST BRAKES TOO AGGRESSIVELY WHEN APPROACHING LANE LINES. SEVERAL TIMES IT HAS ACTIVATED UNDER SLICK CONDITIONS AND HAS INITIATED A SKID.*DT*JB

• 12/21/2020· LANE DEPARTURE

  THIS FEATURE IS DANGEROUS. WHEN I DRIVE THIS VEHICLE ON A 2 LANE HIGHWAY WITH ON COMING TRUCKS THE "ASSIST" PUSHES ME INTO THE ONCOMING TRUCKS BECAUSE IT THINKS I AM DRIFTING FROM MY LANE. I AM TRYING TO GIVE THE SEMI-TRUCK A BIT OF SPACE!*DT ASK: LET ME TURN THIS "FEATURE" OFF PERMANENTLY. IT'S THE WORSE WITH THAN WITHOUT. RIGHT NOW I HAVE TO PUT TAPE OVER THE CAMERA TO DISABLE THIS.*JB

• 12/19/2022· SERVICE BRAKESCrash

  On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in park and the hand parking brake was not engaged. Prior to leaving I noticed the dash icon showing the rear door was not fully shut and went back to close it. Once I closed the rear door it then appeared that the transmission shifted itself into neutral and the van rolled back into the garage while I was standing outside of it. I have home surveillance camera footage showing the incident as it happened. I have tried to convey this information to Mercedes Benz but interactions with them have been less than helpful.

• 12/09/2025· ELECTRICAL SYSTEMFire

  On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the vehicle off and exited with my dog. I opened the hood to look for smoke in the engine bay. No smoke under the hood. I contact Mercedes Roadside and open the driver side door where I see flames under the seat. I grabbed the fire extinguisher I installed and put the fire out within 20-25 seconds of seeing it. I believe the root cause of the fire was running the van blower at a high setting for a sustained 45 minutes. My dog and I were inside and definitely in danger. It scares me to think of a scenario where the van was idling with only my dog inside and something like this occurring. The incident is currently under investigation with MB USA and my insurance company, Progressive. No warning signs or dashboard messages. In general, the electrical wiring for my vehicle has been spotty and was completely rewired by the dealer service center in 2021. Currently, there is an issue blacking out the dashboard screen so there is no screen function including gps, entertainment, or vehicle info.

• 12/07/2025· SERVICE BRAKES

  I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having that problem until the MB Sprinter dealership did the recall work. Now every 5th time or so it does not go in park when I push park button while foot on brake. Dealership insists I must pay to have this fixed even though their recall work caused it. This is a severe safety hazard that could result in death!

• 11/21/2024· POWER TRAIN

  The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. 1. From the start at zero miles per hour. In this situation you will start to move and then there is no power no matter how hard you press the peddle. This is very dangerous when turning into traffic. The vehicle has completely stopped running the risk of T bone collision. 2. There is also "dead peddle" while driving on the highway. The problem happens quite often. There have been situations where I have slowed from 60mph down to 20mph forcing me to pull off the road before the vehicle has regained power again.

• 11/18/2020· STEERING

  THE POWER STEERING HOSE SLIPPED OFF THE FITTING AND SPRAYED HYDRAULIC FLUID IN THE ENGINE BAY. THIS DISABLED VEHICLE AND REQUIRED US TO BE TOWED. THERE WAS ALREADY A RECALL ON THIS ITEM IN CANADA, MERCEDES NEEDS TO COME UP WITH A PERMANENT FIX TO PREVENT THIS FROM HAPPENING. I EVEN TOOK SOME ADDITIONAL PRECAUTIONS AND HAD MERCEDES INSTALLED A STRONGER CLAMP ON THE POWER STEERING HOSE. EVEN WITH THIS CLAMP IN PLACE, THE HOSE STILL CAME OFF AFTER DRIVING LESS THAN 1000 MILES. THE HYDRAULIC FLUID THAT MERCEDES SPECIFIES IS NOT COMMONLY FOUND ALSO LEADING TO DELAYS IN GETTING IT REPAIRED.

• 11/10/2022· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Adaptive Cruise Control as well as Forward Collison warning fail to work properly when in use. Both unexpectedly malfunction for no apparent reason and vehicle will not cruise control will not function at all. The vehicle was taken back to the dealership where it was supposedly addressed and fixed, however, the issue has not been fixed. The vehicle presents the same issues as prior to the inspection and "repair" from the dealership. While driving with Adaptive Cruise Control/Forward Collison Warning, the system will malfunction. A light on the dash will indicate that it has been disabled, simultaneously, the vehicle will lose cruise control, foward collision warning immediately. Vehicle will not regain any form of cruise control or forward collison warning for an unspecified amount of time. Could be minutes, hours, or even days. Dash warnings also include cleaning sensors and cameras. Doing so does not correct the problem.

• 11/10/2021· UNKNOWN OR OTHER

  We purchased this vehicle used from Mercedes-Benz of Stockton, CA in September 2021. Mercedes Benz has been unable to complete the recall after numerous attempts at the dealership and contacting customer care after 3 months. We cannot use the vehicle for our business with an open recall and Mercedes-Benz does not have a fix.

• 11/09/2021· ELECTRICAL SYSTEM,ENGINE

  Here's what I wrote: The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you

• 11/08/2023· ELECTRICAL SYSTEM

  Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van must be towed to the nearest Mercedes dealership. This happens often to vans built after 2019 due to a change in design. Corrosion will happen over time after a change in temperature with condensation build up on the windshield. Mercedes has a solution for this, a boot cover over the EIS, however, it is not widely shared over a safety recall causing Sprinter owners to have an inoperable vehicle when such corrosion happens. This issue can be prevented with a safety recall by installing the cover allowing for a safe and reliable vehicle for civilians on the road.

• 11/02/2022· POWER TRAIN,ELECTRICAL SYSTEM

  The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you

• 11/01/2022· UNKNOWN OR OTHER

  The vehicle was delisted on Turo due to a recall. We contacted the dealer right away and they said there is no service required at the moment and we can continue to drive vehicle. We were advised to I understand, in that case you need to call or file a complaint with NHTSA directly.

• 11/01/2022· EQUIPMENT

  Upon starting the engine to leave camp spot in middle of nowhere, the awning motor started extending outward on it's own very loudly and extended all the way. It would not go back in. Had to manually crank the awning in and noticed a bolt and nut not attached to anything in the railing where the awning is attached. Since the awning was not secured to drive on the freeway, used zipties to secure. Very unsafe as I was driving through high winds. I hopped on the forum for Winnebago Revels and immediately found several other instances of the same scenario happening with their Carefree awning. Never had any issues prior.

• 10/31/2023· LANE DEPARTURE

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 126,000.

• 10/30/2022· VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  The cruise control system and related systems (distance control and automatic braking) repeatedly malfunction. Specifically the systems go off and on without warning. For example, when driving at highway speed the systems will suddenly shut off causing the vehicle to slow down (presumably without brake lights to alert the driver behind). Also presumably the automatic braking ceases to work when this happens This problem began shortly after I purchased the vehicle in May 2021 and I have brought it in for three unsuccessful repair attempts. Internet research reveals that this is apparently a common problem.

• 10/21/2023· SEAT BELTS

  Drivers seat belt buckle steel cables that secure it broken, one completely in half. SRS light activates intermittently. I am 160lb male and have in no way contributed to this failure. This vehicle has under 12,000 miles on it and has barely used. This is clearly a safety violation

• 10/18/2022· VISIBILITY

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving 60 MPH, the passenger’s sideview mirror started rattling, making it difficult to see out the mirror. The vehicle was taken to the dealer and the housing of the mirror was pushed back into place; however, the failure persisted. The manufacturer was not contacted or notified of the failure. The failure mileage was 700.

• 10/13/2023· VISIBILITY/WIPER

  The windshield wipers are malfunctioning. They randomly turn on after using the blinkers. I cannot get them to turn off unless I turn off the vehicle. I'm afraid they will begin to fail completely and eventually not turn on. This will be a safety issue when it rains. I took the vehicle to the Mercedes-Benz dealership and they were able to reproduce the problem. They said the windshield wiper module in the steering wheel needs to be replaced. It is available for inspection upon request. There were no warnings, messages, or symptoms of the problem prior to the failure. They first appeared 9/18/2023. I also called several third-party Mercedes mechanics and they said this is a common problem with Mercedes.

• 10/13/2022· SERVICE BRAKES,PARKING BRAKE,POWER TRAINCrash

  The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.

• 10/11/2023· POWER TRAIN,UNKNOWN OR OTHER

  After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forward. If I put the transmission into neutral or park, the engine will respond to throttle input. Vehicle may respond to throttle when in reverse. This is an intermittent problem that seems to occur at higher altitudes than our home base of near sea level. The issue has occurred at 4,000 to 12,000 feet elevations. Sometimes the check engine light has come on during these events, but the check engine light clears by the time returning home. When taking the vehicle to Mercedes Van Service to have it checked, no diagnostics data can be found and they cannot reproduce the issue. This issue has occurred numerous times has has been to the Mercedes Van Service Center 4 or 5 times already for the issue. The last event occurred on 10/10/2023. The vehicle eventually behaves normally after several start attempts but makes it very difficult and potentially hazardous when attempting to leave remote campsites. When issue occurs, you don’t know when it will decide to behave normally or if you’ll need to call for emergency assistance via our Garmin satellite handheld unit because of being in a no cellphone service area.

• 10/10/2022· VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  The adaptive cruise control system and forward collision system since the vehicle was new has frequently not worked or stops working. The cruise control system that is tied to the forward collision systems would stop working causing the vehicle to decelerate as no throttle input was present and cause the need to use the foot throttle. The vehicle is available for inspection. As this has happened while driving at freeway speeds with traffic around I consider this a hazard. This problem has been present since the vehicle was new and continues to the present time even after dealership fixes. The dealership is aware of this problem and initially tried to “ recalibrate the sensors “ with no success, and finally found that the wire connectors were not connected properly. Since this fix was performed the cruise control has continued to turn off primarily if minimal forward traffic is sensed, but proceeds to reset either later the same day or the following day. As the vehicle his under warranty and has not been involved in an accident the only people who have seen it are the dealership. The vehicle will give two warnings at the time of the system failing 1.”Active Distance Assist Inoperative “, and 2. “Active Brake Assist Functions Limited See Owners Manual”. For the dates and mileage listed below this issue has been present with the vehicle since new to current as an intermittent issue so the dates and mileage do not represent the actual events. Having looked at van blogs on this issue this is an common problem with owners of vans and other Mercedes vehicles with the radar adaptive cruise control referred to as “Distronic “

• 09/27/2022· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after inclement weather, the cruise control, Forward Collision Avoidance, and Automatic Emergency braking feature failed to operate as needed. The contact restarted the vehicle however, the vehicle would intermittently return to normal operation. The contact had taken the vehicle to various different dealers where the camera, unknown sensors, and other unknown parts were replaced; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.

• 09/27/2021· ELECTRICAL SYSTEM,ENGINE

  On Sept 6 2021 the engine suddenly stalled/stopped while driving on 194 west of Pullman Wa. A partial restart enabled me to move to a safer location. The Check Engine light came on. I used myOBD scanner to identify engine failure fault codes. Electrical sensor short circuits were identified. Vehicle was transported to a MB dealer in Spokane where a chaffed engine wiring harness was identified as the cause. MB engineers in Stuttgart Germany confirmed this diagnosis. I have now learned that the factory harness installation rubbing against engine components has been an ongoing problem in the Sprinter Van. This defect has contributed to engine failures as acknowledged by several MB technicians. Owners of all affected MB Sprinter Vans should receive notice of this potentially dangerous wiring harness defect. MB USA should be mandated to recall and modify the harness attachment points where abrasion of the harness cover and wiring is occurring. Preventing unexpected engine shutdowns in Highway traffic must be a priority of any vehicle manufacturer. Rear end collisions endanger the safety and lives of vehicle occupants. The defective engine wiring harness installation should be addressed immediately. Please share my report with MB USA. Accident Prevention Saves Lives

• 09/22/2022· STEERING,ENGINE

  Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mount and loss of power steering. This seems very similar to previous recall which my vehicle was supposedly not impacted by. Losing power steering in a large vehicle like this is extremely dangerous. Loose components in engine bay has potential to cause more problems. Fan and pulley completely free to come off and fly around bay. This problem has been seen by 10+ Revel owners in the last few weeks. This topic is being openly discussed on public forums and social media. It is currently sitting at MB of Littleton in Littleton, CO and has yet to be inspected. There were no warnings.

• 09/22/2021· POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

  My husband was stopped at a stop light on Sept. 9th when the van randomly (and without provocation) shifted itself from drive into park. We called the dealership to explain the problem and ask that they look into it. We made an appointment and dropped off the vehicle yesterday. Service Department called and verbally stated that they had taken a van on a test drive and that the van had acted "normally" and that they anticipated returning the van to us with the instruction that if we experienced the problem again to contact them. I was not happy with this response as I felt that the problem was a severe safety issue and not enough had been done to investigate it. I quickly googled "mercedes going into park on its own" and found an article detailing reports of 2010 mercedes sedans going into park on their own while the driver was slowing to stop (exactly as we experienced). An accompanying official mercedes benz service department memo in the article confirmed the problem, mentioned the "auto p" feature and blamed the problem on a faulty ignition switch. I called the service department back, referenced the memo and asked if a faulty ignition switch could be to blame. The service department stated that it would be impossible because the ignition switch has changed. They stated that my husband must have taken off his seat belt and engaged the auto p feature. My husband did not unbuckle his seat belt that day. The dealership returned the van noting that they were able to duplicate the issue and engage the auto p feature by unbuckling the driver's seat belt at low speed. My husband and I tried to duplicate and engage the auto p feature ourselves by unbuckling the driver's seat belt after it was returned but were unable to do so. Interestingly, mercedes benz has recently issued a recall for driver's manuals because they acknowledge that the directions for how to engage the feature as explained in the manual are incorrect. Unbuckling will not engage auto p.

• 09/11/2025· POWER TRAIN

  I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldn’t get the car into gear. The first time I was stuck in a parking lot with the same issue. I can’t believe no one else had this issue. The screen message said “Service required do not shift gears” I purchased the van new in 2020. It only has 17000 miles on it. The dealerships Mercedes Benz in Sioux Falls and Mercedes Benz in Rochester Minnesota repaired the van.

• 09/10/2020· ELECTRICAL SYSTEM

  MERCEDES HAS LOCATED A DASHBOARD DRINK HOLDER DIRECTLY ABOVE A VENT THAT OPENS TO THE STARTER ELECTRICAL MODULE AND CIRCUIT BOARD. THE DRINK HOLDERS ARE VERY SHALLOW, AND UNSTABLE. THE LOCATION ON THE DRIVER'S SIDE DASH, NEXT TO A VENT THAT LEADS TO THE STARTER CIRCUIT BOARD IS EXTREMELY DANGEROUS. I ACCIDENTLY SPILLED COFFEE ON THE DASH DRINK HOLDERS, AND THE SUBSEQUENT SPILL LED TO THE STARTER MODULE TO SHORT CIRCUIT, STRANDING OUR SPRINTER VAN, WHICH WOULD NOT START FOR OVER AN HOUR. ONCE STARTED AND DRIVEN FOR AWHILE, THE VAN WOULD NOT TURN OFF UNTIL PUSHING THE STARTER BUTTON CONTINUALLY FOR 20 MINUTES.

• 08/30/2020· STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  THE ACTIVE LANE KEEPING ASSIST IS HIGHLY DANGEROUS AND NEEDS TO BE PERMANENTLY DISABLED OR REMOVED FROM THE VEHICLE. I NARROWLY AVOIDED GETTING INTO A ACCIDENT. I WAS DRIVING ON THE HIGHWAY IN THE LEFT LANE AND HAD TO SERVE AROUND SOME DUMP ITEMS THAT FELL OF THE BACK OF THE TRUCK AHEAD. THE ACTIVE LANE KEEPING ASSIST FORCED THE VAN BACK INTO THE LANE AND TOWARDS THE JUNK IN THE ROAD AND ENDED UP RUNNING OVER IT. IT COULD OF BEEN A LOT WORSE IF THE OBJECT WAS BIGGER, A CAR, PERSON OR ANIMAL. I SHOULD BE ABLE TO TURN IT OFF ONCE! NOT EVERY TIME I HAVE TO RESTART THE VEHICLE. THIS WORRIES ME ESPECIALLY. WITH ALL THE SPRINTER VANS I SEE OUT THERE ON THE ROAD EVERYDAY

• 08/25/2025· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention); but the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 51,000.

• 08/18/2021· ENGINE

  Vehicle hesitates during acceleration. Problem occurs between 1700 and 200 rpms. Dealer has been notified and unable to repair. Dealer states that the problem is well-known by MB and will re resolved via a software update

• 08/15/2020· STEERING

  BOTTOM POWER STEERING HOSE COMING LOOSE ... NOT A SOLID CLAMP.. REPLACED WITH REAL HOSE CLAMP BEFORE THE POPPED OFF.

• 08/12/2026· FORWARD COLLISION AVOIDANCE

  What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others put at risk? This causes the vehicle to immediately loose power. When traveling at highway speeds and vehicles are getting ready to pass us, then the cruise stops, we have been nearly rear ended multiple times on our last trip. Has the problem been reproduced or confirmed by a dealer or independent service center? This has been inspected but the service center couldn’t reproduce because it happens after several hours of driving. We had this problem several times while traveling from Denver Colorado to Pittsburg Kansas. If we stopped for fuel or food, and turned the vehicle off it would be fine on restart. If we were driving when it turned off we would have to follow another vehicle at a constant distance for more than 5 minutes to get the system to reset. Sometimes it worked sometimes it didn't. This is also a safety issue because we were having to follow fairly close to a vehicle in front of us to get the system to reset. We also tried turning the system off every hour or so, use the “cancel” button while driving, but it didn’t seem to make a difference. The system continued to randomly turn itself off. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We took the Sprinter in to a Mercedes-Benz dealer service center and they checked everything and said it was fine. Then we took it back a second time and asked if there was some sort of calibration or computer software update needed. They inspected the vehicle again and informed us everything was up to date. I do not feel that this issue was being taken seriously as it is very nerve racking when it happens and then trying to not get in an accident when traveling

• 08/09/2023· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. Additionally, the contact stated that the vehicle had experienced cold start failures. The contact stated that occasionally several attempts were needed to start the vehicle. The contact stated that the failures were intermittent. The manufacturer had been informed of the failure. The contact researched online and related the instrument cluster failure to NHTSA Campaign Number: 23V204000 (Electrical System). The failure mileage was approximately 11,000.

• 08/07/2023· FORWARD COLLISION AVOIDANCE

  The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for 5min and then stopped again and have yet to start functioning after 4 days and extensive driving. It appears that this is a common issue for other 2019+ Sprinter owners. This definitely reduces the safety of the vehicle for the driver, passengers and other vehicles. Shut-off without warning, reduces speed unexpectedly in traffic is a risk. The distractions of looking down for solutions to see what's going on and trying to reset system.

• 08/05/2024· ENGINE

  Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a common issue with these vehicles with no known fix available. Mercedes should be repairing thus problem before someone is seriously injured.

• 07/28/2020· POWER TRAIN

  THE 4WD IN THIS VEHICLE DOES NOT DISENGAGE PROPERLY EVEN WHEN DONE PER THE OWNERS MANUAL INSTRUCTIONS. UNDER 1,000 MILES ON THE VEHICLE . FOR EXAMPLE, I STOPPED THE VEHICLE, SHIFTED TO NEUTRAL, ENGAGED 4WD AND DROVE FOR 15-20 MINUTES ON A DIRT ROAD. I PULLED OVER TO ENJOY THE VIEW, PUT THE VEHICLE IN PARK BUT LEFT THE ENGINE RUNNING. WHEN I ATTEMPTED TO PUT THE VEHICLE BACK INTO DRIVE, THE 4WD DECIDED IT WAS TIME TO DISENGAGE (WITHOUT ME PUSHING THE BUTTON TO DO SO) AND IT MADE ALL SORTS OF LOUD GRINDING AND CLANGING SOUNDS AS THE MECHANICAL PARTS BASHED AROUND. I WENT TO NEUTRAL TO DISENGAGE AND THAT DID NOT SOLVE IT. IT REFUSED TO GO BACK TO 4WD EITHER AND THE TRANSMISSION WAS INOPERABLE. I TURNED THE VEHICLE OFF SEVERAL TIMES AND FINALLY GOT IT TO BE DRIVABLE AGAIN IN 4WD. ALL OF THIS HAPPENED ON A FOREST SERVICE DIRT ROAD, ALMOST FLAT SURFACE WITH JUST A SLIGHT ANGLE BACKWARD IF I TOOK FOOT OFF BRAKE.

• 07/27/2021· FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  On July 7, after driving a half hour late morning, we stopped to tour Skyline Caverns, Front Royal, VA. Parked in the shade. The vehicle was turned off for 90 minutes. Starting up, the following warnings began displaying: -- Active Lane Keeping Assist Inoperative -- LOW RANGE Malfunction - To Park, Apply Parking Brake -- ESP (Electronic Stability Program) Inoperative -- Active BAS (Brake Assist System) Functions Limited. See Operator's Manual. -- Blind Spot Assist Inoperative -- Active Distance Assist DISTRONIC Inoperative. Looked up items in the owner's manual. Accessed the MBUX on-line manual. Accessed the Assistance menu. Malfunctioning systems showing as "Function Unavailable". Called MB Roadside Assistance. They said vehicle drivable, but must be careful. Asked about the "LOW RANGE Malfunction" -- after the support person consulted with others, all uncertain about the impact highway driving would have on the "LOW RANGE Malfunction". Authorized tow to Euro Motorcars Bethesda Sprinter, 9030 Comprint Ct, Gaithersburg, MD 20877 Tel: 301-652-9000 / 301-881-5160. After the vehicle was parked at Comprint Ct after the tow, the same warnings continued to appear. I don't believe the dealer's mechanics were able to start working on the problem until July 12 at which time the warning messages were no longer appearing. Dealer has been unable to replicate malfunction. Mechanic supervisor drove vehicle 100 miles over the weekend of July 17 without replicating malfunction. Vehicle currently at Comprint Ct. Received NHTSA Recall #21V411 on July 24; the above described Malfunctions may be related to this recall.

• 07/22/2021· SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,BACK OVER PREVENTION

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notifications of NHTSA campaign numbers: 20V802000 (Service Brakes, Hydraulic), 21V055000 (Electrical System), and 21V411000 (Electrical System, Back Over Prevention) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 07/17/2025· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifting affecting ability to slow or stop without excessive use of brakes, Limp Home Mode suddenly without warning including inability to maintain a safe speed on highway and speed minimums that the vehicle cannot keep up (20 mph max while climbing moderately), unable to downshift when going downhill - relying solely on braking to keep speed below safe limit or speed limits. EGR failed again after cleaning, in as little as 3 months. No repair seems possible, only repeated cleanings. Since this happened so much, we have been in several unsafe situations due to the sudden and unheralded degradation of performance and safe use of the vehicle. Once repaired, the condition can come back immediately due to the computer still guessing that it is still in failure (limp home mode returned suddenly without warning as we merged onto an interstate with no exit for 7 miles uphill… and only made 20mph). Check Engine light could come on, and did, but never during the actual degradation of performance - and went often after a few run cycles. Mercedes dealers have confirmed and performed all services on the EGR and related issues (malfunction once caused the aircleaner element to be sucked in and that caused a MAF to be destroyed by contaminants): 1) first signs of issue before 43,000 miles (when check engine light and/or LHM happened -repaired 18sep2023, 51,871 miles, MB service code: LI14.20-N-073867); 2) 26 DEC 2023 - EGR failure diagnosed and replaced by MB dealer. Cleaning had not fixed the issue or failure was final as found by driving by technician and not by codes! 3) 09/jul/2024 - MAF replaced, EGR codes noted - but functioning, fix by MB/Canada 4) 07/24/2024 - 70,547 miles - EGR Clean by MB Missoula MT - failed upon highway same day 5) 07/25/2025 - 70,600 miles - MB Missoula MT cleared computer 6) 88,340 MB cleaned EGR - runs ok again

• 07/13/2023· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Driving at speed (70-75 mph) in the HOV lane of the I-5 Freeway south of Los Angeles, a warning signal would occasionally light up and sound when the van passed under HOV signage indicating HOV exits. Then, with a completely clear lane ahead – no vehicles, no obstacles – the van's braking system activated just before the van reached one of these overhead signs. The brakes fully locked, the van skidded briefly before the brakes released. The driver of the car following behind slammed on his/her brakes to avoid rear-ending the van. A very dangerous situation and major accident was only avoided because the traffic was relatively light in that particular section of the freeway at that time of day.

• 07/11/2023· LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  crosswind assist randomly kicking in, acting in a dangerous manner. Vehicle swirl, almost fish tailing. Other times it randomly slams on the brakes, slows down by 10mph, almost got rear ended.

• 07/01/2021· SERVICE BRAKES

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the brakes applied independently. The contact stated that the brake warning light was illuminated. The local dealer was made aware of the failure. The vehicle was not diagnosed and continued to experience failure. The manufacturer had been informed of the failure. The failure mileage was approximately 18.

• 06/25/2022· POWER TRAIN,FUEL/PROPULSION SYSTEM

  There is a problem with the engine control parameters which occurs at higher altitudes. The vehicle will not produce adequate power. This is not simply normal power loss related to density altitude. This is a malfuntion where the vehicle does not respond to the throttle, and produces only about 2psi of turbo boost even upon extended application of full throttle. This problem occurs only on sprinter 4x4 models with the OM642 diesel motor. I experienced this problem for the first time yesterday when pulling onto a 2 lane highway at 7,000 feet in the sierra nevada. The vehicle began to move but as I turned uphill to cross the highway it produced no power and I was stuck straddling the center line on a blind curve. Extremely dangerous. Had to turn the vehicle off and restart it and it behaved normally until later in the day, on a steep remote 4x4 road. Unable to climb a small hill due to lack of power. Could not be resolved through any combination of turning off, waiting, warm-up periods, activating/de-activating traction control etc. Had to use winch to climb mild grade. This issue is well known to the Sprinter community and has been repeatedly reported to Mercedes Benz USA with no response or resolution. There are no warnings, messages, store error codes etc associated with this issue. Many descriptions of this behaviour can be found online: https://sprinter-source.com/forums/index.php?threads/106595/ https://windinmyface.com/Sprinter-Issues_Breakdowns-WillNotMove_RPMsDropEngineLugs.html https://sprinter-source.com/forums/index.php?threads/103019/#post-1130969 https://sprinter-source.com/forums/index.php?threads/94746/ There are many more. This is a known issue, relating to engine control software, that is very dangerous and the manufacturer has taken no steps to remedy. It is beyond time for regulatory intervention. Thank you.

• 06/09/2022· POWER TRAINCrash

  This van is under recall for roll away incidents. The van did roll away and now has $9K worth of damage from hitting a stop sign and a wall. The van has been at MB Stockton Ca for months and months with out a resolution. Mercedes Benz sent us a letter yesterday stating they deny all responsibility and advising us to pick up the van. The recall is not complete. This vehicle is 100% unsafe and now prone to more incidents, we have refused to pick up the vehicle. Mercedes has advised us to appeal the case with them which we have done. They continue to stall the situation.

• 06/01/2023· UNKNOWN OR OTHER

  The automatic awning fully extended while I was moving at approximately 50 MPH. I was alone in the vehicle. Vehicles in the lane to my right had to change lanes and break to avoid colliding with awning. I contacted Carefree of Colorado, the manufacturer of the awning (model name: Freestyle Evolution). The technicians could not diagnose the problem and suggested that I take it in for service. There was no warning lamps or beeps before or during the spontaneous deployment. I was aware of the problem after hearing a loud noise, flapping and was able to visually confirm that the awning was extended. there is only one switch used to extend and retract the awning and it is out of reach of the drivers seat. Upon inspection, I found the switch in the "in" position, which means that it is retracted.

• 06/01/2023· POWER TRAIN

  The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 22V796000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.