2020 Jeep Grand Cherokee SRT

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/21/2024· STEERING

  Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time The vehicle or component has not been inspected at this time This was the first time in traffic

• 12/20/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION

  Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done

• 12/18/2020· UNKNOWN OR OTHERCrash

  I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB

• 12/17/2021· ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKESCrash

  I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy.

• 12/16/2023· AIR BAGSCrash

  I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed.

• 12/14/2022· POWER TRAIN,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCECrash

  While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.

• 12/14/2020· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES

  PURCHASED NEW IN SEPTEMBER. CURRENTLY HAS 2100 MILES. CRUISE CONTROL "STICKS" AND FAILS TO DISENGAGE AT THE CONTROLS. WHEN THE ACCELERATE CONTROL IS DEPRESSED AND RELEASED, THE VEHICLE WILL CONTINUE TO ACCELERATE WITHOUT CAPPING THE INCREASE IN ACCELERATION UNTIL THE SYSTEM IS DISENGAGED WITH THE BRAKE PEDAL. VERY DANGEROUS! THIS SCENARIO OCCURS BOTH AT LOWER AND HIGHER SPEEDS OVER 55.

• 12/11/2023· UNKNOWN OR OTHER

  Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.

• 12/10/2020· ENGINE

  2020 JEEP GRAND CHEROKEE OVERLAND. CONSUMER WRITES IN REGARDS TO ENGINE TROUBLE. *LD THE CONSUMER STATED THE ENGINE FAILED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOTIFIED. *JS

• 12/09/2022· UNKNOWN OR OTHER

  Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock.

• 12/06/2024· ENGINE

  Car wouldn't shift into drive. Git car towed in was told possible cam shaft issues. Car has been back 3 more times for same issue finally Stellantis replaced cam shaft. Now same problems are occurring and Jeep wants me to pay to replace engine on a 4 year old car.

• 12/06/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving 30 MPH and various other speeds, an audible warning sound was heard inside the vehicle and the temperature gauge indicated that engine was overheating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000.

• 12/06/2019· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKESCrash

  I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

• 12/02/2024· POWER TRAIN,UNKNOWN OR OTHER

  The car will be driving and it all of a sudden stops and has all the lights on the dashboard coming on. Every single warning light coming on the car comes to a stop and will not move. This has happened three times and the dealership tells me they don’t know what the issue is.

• 12/01/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Display panel - delaminating - ghost entries while driving. Temporary confusion leading to possible loss of attention. Eyes off the road? Vehicle always garage kept. No harsh heat or cold. Common problem being ignored by dealer/manufacturer. Very expensive repair!

• 11/29/2023· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,LANE DEPARTURE

  My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.

• 11/28/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  WHILE DRIVING 60 MILES PER HOUR ALONG THE SOUTHBOUND EXPRESS LANE OF GARDEN STATE PARKWAY MY NEW 2020 JEEP GRAND CHEROKEE STARTED SHAKING. WITHIN SECONDS, I PULLED ON TO THE GRASSY AREA NEXT TO THE FAST LANE WHERE MY VEHICLE DIED. AFTER GETTING TOWED TO THE DEALERSHIP, I WAS NOTIFIED THAT MY NEW CAR WITH 329 MILES ON IT IS IN NEED OF A NEW ENGINE, NEW BATTERIES AND NEW STARTER. OF NOTABLE CONCERN ON THE REPAIR ORDER IS THE FOLLOWING: "WHAT IS PRESENT INSIDE INTAKE MANIFOLD IS PIECES OF METAL." WHILE THE CASE IS NOT YET CLOSED, CHRYSLER INFORMED ME THEY INTEND TO FIX THE VEHICLE UNDER WARRANTY AND RETURN IT TO ME. THIS IS A SERIOUS SAFETY CONCERN AND I FEAR THE BLOWN ENGINE, DEAD BATTERIES AND STARTER COULD HAVE CAUSED ADDITIONAL, UNRECOGNIZED DAMAGE.

• 11/26/2024· EQUIPMENT

  The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the screen. The contact stated that infotainment screen display image was distorted, and the buttons were intermittently inoperable. The local dealer was contacted, and an appointment was scheduled for inspection. The vehicle was not yet inspected or repaired. The manufacturer was contacted, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

• 11/22/2024· SERVICE BRAKES

  MARCH 2022 MILES 7713 08191002 MODULE ANTI LOCK BRAKE CONTROL 1 68442477ACMODULE ABS REPLACED VEHICLE WAS TOWED WOULD NOT START JUNE 2023 MILES 11325 089191002 MODULE ABS CONTROL 1 68442477AC MODULE ABS SYSTEM VEHICLE WAS TOWED WOULD NOT START NOV 2024 MILES 26543 08191002 MODULE ABS CONTROL 1 68442477AC MODULE ABS BRAKE SYSTEM VEHICLE WOULD NOT START VEHICE WAS TOWED THIS IS THE 3RD TIME IN 4 YEARS THIS ABS MODULE HAS BEEN REPLACED TOWED TO TOWN AUTO 5130 CAMP RD HAMBURG NY 14075 716 646 5200 I WAS UNABLE TO DOWNLOAD A COPY OF THE RECEIPTS FOR THE REPLACEMENT OF THE ABS MODULE X3 I CAN MAIL THEM TO YOU IF NEEDED.

• 11/20/2024· FUEL/PROPULSION SYSTEM

  There are times when I go to start the car and it will not start. It sounds like it is trying but won’t completely turn on. When I press the starter to the off position and then try again it works. We took it to the dealership and they said I need a new Fuel Pump. There is a recall for this but not on my vehicle.

• 11/18/2021· UNKNOWN OR OTHER

  My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall.

• 11/17/2022· STRUCTURE

  Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open while the latch kept the hood secured, twice. The winds at the time were 15mph with gusts to 35mph.

• 11/14/2024· SUSPENSION

  Front ball joints went bad. Had to replace control arms and ball joints at 60,000 miles

• 11/05/2020· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION.

• 11/03/2020· SUSPENSION,UNKNOWN OR OTHER

  THERE IS A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE WHILE IN MOTION. IT IS GETTING WORSE AND WE ARE NOT SURE WHAT IT IS AND THE SERVICE DEPARTMENT HAS BEEN UNABLE TO FIX IT. WE ARE CONCERNED WITH IT GETTING WORSE THE MORE MILES WE PUT ON THE CAR.

• 11/01/2025· ENGINE

  I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep back on 10/30/2025 and they confirmed a head leak, that wasn't checked last time. This is a safety issue since it has been confimed that other jeeps within same year have the same issue. If I am driving on the interstate and this issue got worse, then it will be a safety issue for everyone driving around me and me and my passengers in the vehicle as well. It has been inspected by Murray Dodge and Jeep. I have not gotten any warning lamps, messages or symptoms prior to failure. First appeared before 1/3/25. I was 5,000 over my mileage- since I was a traveling RN at the time.

• 10/27/2022· ELECTRICAL SYSTEM

  The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown audible alert warning. Additionally, the vehicle intermittently failed to start. AAA arrived on the scene and jumpstarted the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,500. The VIN was unavailable.

• 10/23/2023· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.

• 10/23/2022· ENGINE

  The vehicle when drive shuts engine off and tell you to shift to park. It has don’t it to me a few time and twice I almost got rear ended. I took it to the dealer and they say they can’t find anything wrong with it. To shut off the stop start system but it still does it when I stop start system is off. If you go online a lot of people are having the same issue Jeep just doesn’t want to acknowledge it. This is very dangerous because it does it at any speed stop and go or you could do 65 on the highway and it does it in jeep is aware of this because many people have complained about it and it’s going on death years. After some time, the system completely shut off and I was able to drive it without the stop start system. The message that came out was stop start system needs servicing, but the jeep dealer has no idea what that is. They have tested the battery and they said it’s OK. It Hass to do something on the transmission or something yeah true but this is going to be something if they don’t fix someone’s gonna get hurt and when they get a lawsuit that’s what you’re gonna do something for the negligence.

• 10/21/2023· STEERING

  The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.

• 10/12/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error.

• 10/02/2020· VEHICLE SPEED CONTROL

  HOLDING THE "+" BUTTON DOWN FOR MORE THAN A SPLIT SECOND CAUSES THE SPEED TO QUICKLY INCREASE IN 5 MPH INCREMENTS. WHILE DRIVING ON THE INTERSTATE AT 65 MPH, I PRESSED THE "+" KEY AND WITHIN SECONDS THE SPEED CONTROL SETTING JUMPED TO 95 MPH. I HIT "CANCEL" AS FAST AS I COULD. IN JEEP'S 2017 AND 2019 MODELS THAT I OWNED THE SPEED INCREASED GRADUALLY WHEN THE "+" KEY WAS DEPRESSED. TH SELLING DEALERSHIP CHECKED OUT THE VEHICLE AND REPORTED TO ME THAT IT WAS WORKING AS DESIGNED. SEE ATTACHMENT.

• 09/21/2023· AIR BAGSCrash

  The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.

• 09/20/2023· UNKNOWN OR OTHER

  While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.

• 09/20/2023· VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCECrash

  The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.

• 09/20/2021· UNKNOWN OR OTHER

  While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me.

• 09/18/2023· ENGINE

  Water pump has failed at 61, 573 miles. Jeep issued a warranty extension for water pumps in the 2013-2017 models. It appears they have not corrected the defects in their water pumps.

• 09/14/2023· AIR BAGSCrash

  The contact owned a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving 55 MPH, she collided with a Ford F-150 that ran a red light and entered the lane aggressively. The air bags did not deploy. There were no warning lights illuminated. The driver sustained brain injuries (concussions), and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a towing lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified, but no assistance was given. The vehicle was deemed a total loss by the insurance company. The failure mileage was 55,000.

• 09/14/2020· POWER TRAIN,ENGINE

  TRANSMISSION LOST POWER WHILE DRIVING. WAS NOT ABLE TO KEEP RATE OF SPEED. CAR STOPPED AND WOULD NOT GO INTO GEAR STRANDED IN TRAFFIC.

• 09/10/2024· ELECTRICAL SYSTEM

  The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the START/STOP icon remained illuminated. The contact stated that approximately a day or two later the vehicle failed to start. The vehicle was jumpstarted and driven to the dealer where the vehicle was diagnosed, and it was determined that the battery was failing. The dealer replaced both batteries. The failure reoccurred approximately one and a half week later. The vehicle was taken to the dealer and the diagnostic result was confirmed however, the vehicle was not repaired. The contact stated that while retrieving the vehicle the vehicle failed to start. The dealer repaired the vehicle however, approximately one week after having the batteries replaced 4 times, the failure reoccurred. The dealer had mentioned an instrument cluster shortage and a USB shortage. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System) however, neither the VIN nor the model was included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened a case for the failure. The failure mileage was 77,000.

• 09/08/2021· UNKNOWN OR OTHER

  I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof.

• 09/07/2021· STEERING,POWER TRAIN,VEHICLE SPEED CONTROL

  The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the jeep is that the back window Always makes noise as if it would crack or something.

• 09/06/2024· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features​(Jeep Cherokee Club)​(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.

• 08/28/2022· POWER TRAIN

  Faulty transmission at 14,500 miles. Car shifted abruptly from park to reverse in harsh and sometimes in a lunging manner. Similar abrupt shifting occurred from 2nd to 3rd gear. Problem resulted in need for a totally new transmission.

• 08/22/2023· UNKNOWN OR OTHER

  While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start.

• 08/21/2024· VISIBILITY/WIPER

  The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the front end of the car, hood, or roof indicating that something may have struck the car. An inspection of the sunroof showed a sizable hole in the middle of the sunroof glass panel with accompanying cracks in the sunroof safety glass. The car can be inspected upon request. The safety of the driver and passengers could have been compromised if the sunroof shade/liner was retracted. The problem has not been reproduced although the dealer has confirmed that incidences such as this have occurred. The vehicle has not been inspected at this time, but an inspection is scheduled. There were no warning lamps or other notifications alerting the driver to the malfunction

• 08/21/2020· UNKNOWN OR OTHER

  THE SOS BUTTON IN THE CAR AND THE ASSIST BUTTON IN THE CAR DON'T WORK. IF YOU PUSH EITHER YOU GET A BUSY SIGNAL. SOS IS FOR EMERGY HELP. I TOOK IT TO THE DEALRESHIP. AFTER A COUPLE WEEKS OF FCA COLLECTING DATA THEY FINALLY TOLD THE DEALERSHIP IT IS A KNOW PROBLEM. I HAVE THE CAR BACK, BUT, THESE FEATURES DO NOT WORK. IF MY CELL PHONE IS DAMAGE I CAN NOT USE SOS TO GET HELP. THEY SAID THEY WOULD LET ME KNOW WHEN THERE IS A FIX.

• 08/19/2024· SEAT BELTS

  My driver and passenger side front seatbelts won't retract properly. Dealer just diagnosed the problem as a weak retractor. This will be the THIRD time the driver side has to be replaced since I bought the vehicle in May of 2020. It will be the SECOND time the passenger side has to be replaced. Jeep replaced both under warranty in Sept of 2021. Driver side was replaced in May of 2023 per Jeep goodwill. This time, I will have to pay for the passenger side but Mopar warranty should cover driver side as it is barely a year old seatbelt. No one i've consulted has ever had to replace their seatbelts even one time, much less three times in four years. This is a definite safety concern if the belts won't tighten up properly during normal driving or a collision situation. Jeep has recalled seat belts on Grand Cherokees up to 2015 but there have been no recent recalls i'm aware of.

• 08/19/2020· POWER TRAIN,ENGINEFire

  TL* THE CONTACT LEASED A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR AND STALLED. THE "AUTO PARK ON ,PLACE VEHICLE IN PARK' MESSAGE WAS DISPLAYED. IN ADDITION, THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACTED ATTEMPTED TO RESTART VEHICLE SEVERAL TIMES. THERE WAS AN ABNORMAL BURNING SMELL DETECTED AND SMOKE EMERGING FROM VEHICLE. THE VEHICLE WAS TOWED TO BROWN'S JEEP CHRYSLER DODGE RAM (483 NY-112, PATCHOGUE, NY 11772(631) 289-8500) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,800. *DT THE CONSUMER STATED THE VALVE BODY, TCM AND BATTERY WERE REPAIRED/REPLACED. THE VEHICLE CONTINUED TO HAVE DIFFICULTY ACCELERATING AND DECELERATING. *JS

• 08/18/2023· AIR BAGSCrash

  While stopped due to traffic back up on the freeway i was rear ended at about 80 MPH luckily there was another car behind me…the air bags didn’t deploy at all and I’m wondering why?