crashtest

2020 / Hyundai

2020 Hyundai Tucson

5/5

Overall rating (best variant)

Safety ratings

2020 Hyundai Tucson SUV AWD

5/5Overall
5/5Frontal crash
5/5Side crash
4/5Side pole
4/5Rollover
Frontal, driver: 5★Frontal, passenger: 5★Side, driver: 5★Side, rear passenger: 5★Rollover risk: 15.5%
  • Lane departure warningStandard
  • Forward collision warningStandard
  • Electronic stability controlStandard

2020 Hyundai Tucson SUV FWD

5/5Overall
5/5Frontal crash
5/5Side crash
4/5Side pole
4/5Rollover
Frontal, driver: 5★Frontal, passenger: 5★Side, driver: 5★Side, rear passenger: 5★Rollover risk: 16.2%
  • Lane departure warningStandard
  • Forward collision warningStandard
  • Electronic stability controlStandard

Crash test videos & photos

Crash test #1NHTSA test 9350

Full test report (PDF) ↗

Crash-test footage is converted for smooth playback the first time someone requests it — usually under a minute.

Photo No. 001 - Load Cell Location.JPGPhoto No. 002 - Load Cell Wall.JPGPhoto No. 003 - ManufacturerÆs Label.JPGPhoto No. 004 - Tire Placard.JPGPhoto No. 005 - 2016 Hyundai Tucson Frontal As Delivered.JPGPhoto No. 006 - Left Rear 3-4 View, As Received.JPGPhoto No. 007 - Pre-Test Front View of Test Vehicle.JPGPhoto No. 008 - Post-Test Front View of Test Vehicle.JPGPhoto No. 009 - Pre-Test Left View of Test Vehicle.JPGPhoto No. 010 - Post-Test Left View of Test Vehicle.JPGPhoto No. 011 - Pre-Test Right View of Test Vehicle.JPGPhoto No. 012 - Post-Test Right View of Test Vehicle.JPGPhoto No. 013 - Pre-Test Right Front 3-4 View.JPGPhoto No. 014 - Post-Test Right Front 3-4 View.JPGPhoto No. 015 - Pre-Test Left Rear 3-4 View.JPGPhoto No. 016 - Post-Test Left Rear 3-4 View.JPGPhoto No. 017 - Pre-Test Windshield View.JPGPhoto No. 018 - Post-Test Windshield View.JPGPhoto No. 019 - Pre-Test Engine Compartment View.JPGPhoto No. 020 - Post-Test Engine Compartment View.JPGPhoto No. 021 - Pre-Test Fuel Filler Cap View.JPGPhoto No. 022 - Post-Test Fuel Filler Cap View.JPGPhoto No. 023 - Pre-Test Front Underbody View.JPGPhoto No. 024 - Post-Test Front Underbody View.JPGPhoto No. 025 - Pre-Test Rear Underbody View.JPGPhoto No. 026 - Post-Test Rear Underbody View.JPGPhoto No. 027 - Pre-Test Dummy Cable Routing.JPGPhoto No. 028 - Post-Test Dummy Cable Routing.JPGPhoto No. 029 - Pre-Test Driver Dummy Front View .JPGPhoto No. 030 - Post-Test Driver Dummy Front View.JPGPhoto No. 031 - Pre-Test Driver Dummy Window View.JPGPhoto No. 032 - Post-Test Driver Dummy Window View.JPGPhoto No. 033 - Pre-Test Driver Dummy and Vehicle Interior (Door Open).JPGPhoto No. 034 - Post-Test Driver Dummy and Vehicle Interior (Door Open).JPGPhoto No. 035 - Pre-Test DriverÆs Seat Fore-Aft Markings .JPGPhoto No. 036 - Post-Test DriverÆs Seat Fore-Aft Markings.JPGPhoto No. 037 - Pre-Test View of Belt Anchorage for Driver Dummy.JPGPhoto No. 038 - Post-Test View of Belt Anchorage for Driver Dummy.JPGPhoto No. 039 - Pre-Test Driver Dummy Feet.JPGPhoto No. 040 - Post-Test Driver Dummy Feet.JPGPhoto No. 041 - Pre-Test DriverÆs Side Knee Bolster (without dummy).JPGPhoto No. 042 - Post-Test DriverÆs Side Knee Bolster (without dummy).JPGPhoto No. 043 - Pre-Test DriverÆs Side Floorpan.JPGPhoto No. 044 - Post-Test DriverÆs Side Floorpan.JPGPhoto No. 045 - Post-Test Driver Dummy Face.JPGPhoto No. 046 - Post-Test Driver Dummy Contact with Airbag.JPGPhoto No. 047 - Post-Test Driver Dummy Contact with Headrest.JPGPhoto No. 048 - Pre-Test View of the Steering Wheel.JPGPhoto No. 049 - Post-Test View of the Steering Wheel.JPGPhoto No. 050 - Pre-Test Passenger Dummy Front View .JPG

Crash test #2NHTSA test 9351

Full test report (PDF) ↗

Crash-test footage is converted for smooth playback the first time someone requests it — usually under a minute.

Photo No. 001 - As Delivered Right Front 3-4 View of Test Vehicle.JPGPhoto No. 002 - As Delivered Left Rear 3-4 View of Test Vehicle.JPGPhoto No. 003 - Pre-Test Frontal View of Test Vehicle.JPGPhoto No. 004 - Post-Test Frontal View of Test Vehicle.JPGPhoto No. 005 - Pre-Test Left Front 3-4 View of Test Vehicle.JPGPhoto No. 006 - Post-Test Left Front 3-4 View of Test Vehicle.JPGPhoto No. 007 - Pre-Test Left Side View of Test Vehicle.JPGPhoto No. 008 - Post-Test Left Side View of Test Vehicle.JPGPhoto No. 009 - Pre-Test Left Rear 3-4 View of Test Vehicle.JPGPhoto No. 010 - Post-Test Left Rear 3-4 View of Test Vehicle.JPGPhoto No. 011 - Pre-Test Rear View of Test Vehicle.JPGPhoto No. 012 - Post-Test Rear View of Test Vehicle.JPGPhoto No. 013 - Pre-Test Right Side View of Test Vehicle.JPGPhoto No. 014 - Post-Test Right Side View of Test Vehicle.JPGPhoto No. 015 - Pre-Test Overhead View of Test Area .JPGPhoto No. 016 - Post-Test Overhead View of Test Area.JPGPhoto No. 017 - Pre-Test Left Side View of Pole Positioned Against Side of Vehicle.JPGPhoto No. 018 - Pre-Test Right Side View of Pole Positioned Against Side of Vehicle.JPGPhoto No. 019 - Pre-Test Close-Up View of Impact Point Target.JPGPhoto No. 020 - Post-Test Close-Up View of Impact Point Target Showing Impact Location.JPGPhoto No. 021 - Pre-Test Front Close-Up View of Dummy Head and Chest.JPGPhoto No. 022 - Post-Test Front Close-Up View of Dummy.JPGPhoto No. 023 - Pre-Test Left Side View of Dummy Showing Belt and Chalking.JPGPhoto No. 024 - Pre-Test Left Side View of Dummy Shoulder and Door Top View.JPGPhoto No. 025 - Post-Test Left Side View of Dummy Shoulder and Door Top View.JPGPhoto No. 026 - Pre-Test Front View of Seat Back Prior to Dummy Positioning.JPGPhoto No. 027 - Pre-Test Front Close-Up View of Dummy Head and Shoulders in Relation to Head Restraint.JPGPhoto No. 028 - Pre-Test Front View of Seat Pan Prior to Dummy Positioning.JPGPhoto No. 029 - Pre-Test Overhead View of Dummy Thighs on Seat Pan.JPGPhoto No. 030 - Pre-Test Left Side View of Dummy Neck Showing Position of Adjustable Neck Bracket.JPGPhoto No. 031 - Pre-Test Left Side View of Dummy Head Showing DummyÆs Head is Level.JPGPhoto No. 032 - Pre-Test Placement of Dummy Feet.JPGPhoto No. 033 - Pre-Test View of Belt Anchorage for Dummy.JPGPhoto No. 034 - Pre-Test Left Side View of Steering Wheel.JPGPhoto No. 035 - Pre-Test View of Disengaged Parking Brake.JPGPhoto No. 036 - Pre-Test View of Parking Brake.JPGPhoto No. 037 - Pre-Test Close-Up Left Side View of Driver Seat Track.JPGPhoto No. 038 - Pre-Test Close-Up Left Side View of Driver Seat Back.JPGPhoto No. 039 - Pre-Test Close-Up View of Driver Seat Back or Head Restraint.JPGPhoto No. 040 - Pre-Test Dummy and Door Clearance View.JPGPhoto No. 041 - Post-Test Dummy and Door Clearance View.JPGPhoto No. 042 - Pre-Test Right Side View of Dummy and Front Seat of Occupant Compartment.JPGPhoto No. 043 - Post-Test Right Side View of Dummy and Front Seat of Occupant Compartment.JPGPhoto No. 044 - Pre-Test Inner Door Panel View.JPGPhoto No. 045 - Post-Test Inner Door Panel View Showing Dummy Contact Location.JPGPhoto No. 046 - Post-Test Dummy Close-Up Head Contact with Vehicle Interior View.JPGPhoto No. 047 - Post-Test Dummy Close-Up Head Contact with Side Air Bag View.JPGPhoto No. 048 - Post-Test Dummy Close-Up Torso Contact with Vehicle Interior View.JPGPhoto No. 051 - Post-Test Dummy Close-Up Pelvis Contact with Side Air Bag View.JPGPhoto No. 066 - FMVSS No. 301 Static Rollover 270 Degrees.JPG

Crash test #3NHTSA test 9355

Full test report (PDF) ↗

Crash-test footage is converted for smooth playback the first time someone requests it — usually under a minute.

Photo No. 001 - As Delivered Right Front Three-Quarter View of Test Vehicle.JPGPhoto No. 002 - As Delivered Left Rear Three-Quarter View of Test Vehicle.JPGPhoto No. 003 - Pre-Test Frontal View of Test Vehicle.JPGPhoto No. 004 - Post-Test Frontal View of Test Vehicle.JPGPhoto No. 005 - Pre-Test Left Front Three-Quarter View of Test Vehicle.JPGPhoto No. 006 - Post-Test Left Front Three-Quarter View of Test Vehicle.JPGPhoto No. 007 - Pre-Test Left Side View of Test Vehicle.JPGPhoto No. 008 - Post-Test Left Side View of Test Vehicle.JPGPhoto No. 009 - Pre-Test Left Three-Quarter Rear View of Test Vehicle.JPGPhoto No. 010 - Post-Test Left Three-Quarter Rear View of Test Vehicle.JPGPhoto No. 011 - Pre-Test Rear View of Test Vehicle.JPGPhoto No. 012 - Post-Test Rear View of Test Vehicle.JPGPhoto No. 013 - Pre-Test Right Side View of Test Vehicle.JPGPhoto No. 014 - Post-Test Right Side View of Test Vehicle.JPGPhoto No. 015 - Pre-Test Overhead View of Test Area.JPGPhoto No. 016 - Post-Test Overhead View of Test Area.JPGPhoto No. 017 - Pre-Test Left Side View of MDB Positioned Against Side of Test  Vehicle.JPGPhoto No. 018 - Pre-Test Right Side View of MDB Positioned Against Side of Test  Vehicle.JPGPhoto No. 019 - Pre-Test Close-Up View of Impact Point Target.JPGPhoto No. 020 - Post-Test Close-Up View of Impact Point Target.JPGPhoto No. 021 - Pre-Test Left Front Door Latch Close-Up.JPGPhoto No. 022 - Post-Test Left Front Door Latch Close-Up.JPGPhoto No. 023 - Pre-Test Left Rear Door Latch Close-Up.JPGPhoto No. 024 - Post-Test Left Rear Door Latch Close-Up.JPGPhoto No. 025 - Pre-Test Front Close-Up View of Driver Dummy.JPGPhoto No. 026 - Post-Test Front Close-Up View of Driver Dummy.JPGPhoto No. 027 - Pre-Test Left Side View of Driver Dummy Showing Belt and Chalking.JPGPhoto No. 028 - Pre-Test Left Side View of Driver Dummy Shoulder and Door Top View.JPGPhoto No. 029 - Post-Test Left Side View of Driver Dummy Shoulder and Door Top View.JPGPhoto No. 030 - Pre-Test Frontal View of Driver Seat Back Prior to Dummy Positioning.JPGPhoto No. 031 - Pre-Test Frontal View of Driver Dummy Head and Shoulders in Relation to Head Restraint.JPGPhoto No. 032 - Pre-Test Frontal View of Driver Seat Pan Prior to Dummy Positioning.JPGPhoto No. 033 - Pre-Test Overhead View of Driver Dummy Thighs on Seat Pan.JPGPhoto No. 034 - Pre-Test Placement of Driver DummyÆs Feet.JPGPhoto No. 035 - Pre-Test View of Belt Anchorage for Driver Dummy.JPGPhoto No. 036 - Pre-Test Left Side View of Steering Wheel.JPGPhoto No. 037 - Pre-Test View of Disengaged Parking Brake.JPGPhoto No. 038 - Pre-Test View of Parking Brake.JPGPhoto No. 039 - Pre-Test Close-Up Left Side View of Driver Seat Track.JPGPhoto No. 040 - Pre-Test Close-Up Left Side View of Driver Seat Back.JPGPhoto No. 041 - Pre-Test Close-Up View of Driver Seat Back or Head Restraint.JPGPhoto No. 042 - Pre-Test Driver Dummy and Door Clearance View.JPGPhoto No. 043 - Post-Test Driver Dummy and Door Clearance View.JPGPhoto No. 044 - Pre-Test Right Side View of Driver Dummy and Front Seat of Occupant Compartment .JPGPhoto No. 045 - Post-Test Right Side View of Driver Dummy and Front Seat of Occupant Compartment .JPGPhoto No. 046 - Pre-Test Driver Inner Door Panel View.JPGPhoto No. 047 - Post-Test Driver Inner Door Panel View.JPGPhoto No. 048 - Post-Test Driver Dummy Close-up Head Contact with Vehicle Interior View.JPGPhoto No. 057 - Post-Test Left Side View of Rear Passenger Dummy Shoulder and Door Top View.JPGPhoto No. 070 - Post-Test Rear Passenger Dummy and Door Clearance View.JPGPhoto No. 080 - Post-Test Rear Passenger Dummy Close-up Pelvis Contact with Side Airbag View.jpg

Recalls (1)

⚠ Park outside — urgent recall

NHTSA has flagged a recall on this vehicle as severe (fire risk — park away from structures). Contact a dealer immediately; recall repairs are free.

  • SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULECampaign 20V543000 · 04/09/2020Park outside

    Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.

    Risk: An engine compartment fire can increase the risk of injury or crash.

    Fix: Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.

Owner complaints

176
Complaints
5
Crashes reported
2
Fires reported
5
Injuries
0
Deaths

Most-reported areas

  • ENGINE71
  • SERVICE BRAKES44
  • UNKNOWN OR OTHER28
  • ELECTRICAL SYSTEM19
  • HYDRAULIC17
  • FORWARD COLLISION AVOIDANCE12
  • POWER TRAIN9
  • BACK OVER PREVENTION7
Read individual complaints (50 most recent)

These are unverified consumer reports filed with NHTSA, shown as submitted.

  • 12/30/2020· SERVICE BRAKES, HYDRAULIC

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ZIMBRICK HYUNDAI WEST (1809 W BELTLINE HWY, MADISON, WI 53713, (608) 230-0600) AND WORLD HYUNDAI (5337 MILLER CIRCLE DRIVE, MATTESON, IL 60443, 866-710-9279) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

  • 12/29/2020· SERVICE BRAKES, HYDRAULIC

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  • 12/28/2022· ENGINE

    Engine light was flashing on and off in September 2022 I took it in to a Hyundai dealer in September and was told it was the Catalytic convertor. The catalytic convertor was replaced in October 2022, 2 weeks later the engine light was flashing and the car would not accelerate. I took the care that day to Freehold Hyundai where after keeping it for 3 days they said it was an issue with the oil filter. I have taking the car on a regular basis for all oil changes since in my possession. On December 25th as I was driving to my families house for Christmas the engine light again started flashing and the car would not accelerate. I was able to get the car back to my house. No one was available to call that day due to the holiday. I contacted Freehold Hyundai 12/26/2022 and had the car towed to their facility. On 12/27/2022 I was told the cars engine is failing and that they need to obtain authorization from Hyundai in order to get approval. This is a leased vehicle and does have warranty coverage but they are not able to confirm it can be fixed and cannot offer me a lender car.

  • 12/22/2020· SERVICE BRAKES, HYDRAULIC

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. VEHICLE IS SCHEDULED TO BE REPAIRED ON FEBRUARY 4TH, 2021. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB

  • 12/20/2024· UNKNOWN OR OTHER

    When it rains water droplets from back door impair rear view back up vision. round spots are obstructing the view on back up camera

  • 12/17/2025· SUSPENSION

    The rear self leveling shocks are worn out. The car bounces terribly and control is an issue. I have confirmation from the dealer that the shocks need to be replaced. There were no warnings that the parts were broken.

  • 12/13/2022· FORWARD COLLISION AVOIDANCE

    The contact's father owns a 2020 Hyundai Tucson. The contact's father stated that while driving at various speeds, the Forward Collision Avoidance message was displayed; however, there was no other vehicle nearby. The vehicle was taken to a local dealer, where it was diagnosed that an unknown sensor needed to be replaced; however, the contact's father was made aware that there was a backorder on the part. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.

  • 12/13/2020· ELECTRICAL SYSTEM,SERVICE BRAKES

    MY 2020 HYUNDAI TUCSON WAS PURCHASED NEW THIS YEAR FROM WEST HERR HYUNDAI I'M WILLIAMSVILLE NY. I WAS NOTIFIED OF A VEHICLE SAFETY RECALL RELATED TO ABS ISSUES IN SEPTEMBER 2020. I HAVE CONTACTED THE DEALER EVERY WEEK SENSE THEN, AND THEY CLAIM THEY ARE UNABLE TO COMPETE THE RECALL DUE TO A LACK OF PARTS. I BELIEVE THE DEALER IS NEGLIGENT IN ADDRESSING THIS ISSUE AND I WOULD APPRECIATE HELP GETTING THIS SAFETY ISSUE REMEDIED.

  • 12/09/2023· ENGINE

    While driving down the interstate to go back to my college, I noticed a cloud of white smoke coming out of my exhaust. Seconds later, I no longer could accelerate and white smoke was also coming out of the engine. There were no lights on my dash at this point or at any point before this day. I quickly tried to get off of the road when I noticed my car was no longer going. I managed to get to the side of the road where finally my engine and oil light came on. I waited 2.5 hours for a tow truck on the side of the interstate, where I was barely off of the road. It was taken to the dealership where I bought it (since the car only has 32k miles on it) for a "hole in the engine" which is what I was originally told by the service department. Two days later, I received a phone call that there actually was no hole in my motor, and that the drain oil plug disappeared from my engine while driving, causing all of the oil to spill out of my engine that day on the interstate. Despite getting an oil change only 1500 miles ago from this exact dealer, they stated that the plug would have fallen out immediately after their service if it was placed back incorrectly. Hyundai stated this is now an "owner's problem" and that I was to call my insurance company to get an estimate from them because the dealership would not cover it since it was no longer a warranty issue. I called my insurance company who then got pictures from the dealer of the engine and a video. They then called me stating this type of damage is not covered under my policy, and that they would not pay for it. So here I am, stuck with Hyundai refusing to pay for a damaged engine even though the oil drain plug fell out, which inherently caused the damage, and despite having a 10 year/100k mile warranty on the motor. I found out there is an open investigation through the NHTSA about this exact issue and was hoping to receive clarity on what I can do.

  • 12/09/2021· FORWARD COLLISION AVOIDANCE

    Hyundai Tucson Sport 2020, this happens always, while driving in the highway, long distance the forward collision warning activates (no cars in front of me or any objects) and the SUV make a sudden stop and it sound a loud scary noise, then I have to park, turn it off and then start the SUV again because the rpm starts going up. This is a safety hazard, luckily no one was behind me or I could get hit in the middle of the highway. I took the SUV to the Hyundai dealership where I bought it in San Juan, Kennedy, but they said they didn’t find anything. I took it then to the Hyundai dealership in Caguas, P.R. to have it check and still waiting on a response. It’s been a year and still no one finds what’s the problem. I feel my life is at risk when driving in the highway.

  • 12/07/2020· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

    RECEIVED RECALL 195 NOTICE PERTAINING TO ELECTRICAL SHORT IN ABS SYSTEM AND THAT VEHICLE SHOULD NOT BE PARKED IN GARAGE OR NEAR ANY STRUCTURES DO TO POTENTIAL FIRE. WENT TO DEALER FOR INSPECTION, WAS TOLD THAT PART WOULD BE IN AND REPLACED IN A WEEK TO TEN DAYS. THREE WEEKS LATER I NOW HAVE BEEN TOLD THAT HYUNDAII DOES NOT HAVE THE PART AVAILABLE. WAS TOLD PART MAY NOT BE AVAILABLE UNTIL THE FIRST QUARTER OF 2021. THIS IS HUGE DANGEROUS RECALL! I DO NOT FEEL SAFE IN THIS CAR BUT I AM STUCK PAYING FOR A DEFECTIVE VEHICLE. I ONLY HAVE 2,100 MILES ON THIS CAR. IT IS INEXCUSABLE THAT HYUNDAI DOES NOT HAVE THIS RECALL PART. MEANWHILE I HAVE TO KEEP PAYING FOR THIS DANGEROUS BRAND NEW CAR MONTHLY. I UNDERSTAND RECALLS UNFORTUNATELY HAPPEN BUT THIS CORPORATION SHOULD HAVE THE REPLACEMENT PARTS AVAILABLE.

  • 12/01/2021· UNKNOWN OR OTHER

    While I was driving my car on the highway I notice my back window was getting foggy and about 5 minute later all my indicators on my dashboard lift up and my car went dead trying to get off the highway ramp and smoke came out of the hood, this was a brand new car, Hyundai Tucson 2020 and only have 23000 miles on it, from when I purchase it, please can you check in to this for me.

  • 12/01/2020· SERVICE BRAKES

    RECEIVED RECALL LETTER FOR ABS PART PROBLEM. HAVE BEEN CALLING ROSEN HYUNDAI OF ALGONQUIN, IL EVERY WEEK STARTING NOVEMBER 9, 2020. NO PART IN YET AND THEY KEEP SAYING TWO WEEKS. I WANT TO BE ON RECORD THAT IF SOMETHING GOES WRONG WITH MY VEHICLE DUE TO THIS RECALL HYUNDAI IS RESPONSIBLE. NO ONE SEEMS TO BE HELPING.

  • 11/30/2025· FUEL/PROPULSION SYSTEM

    Spark plugs have been replaced twice- fuel injectors cleaned and now I have another misfire in cylinder 3 and have to replace all four fuel injectors.

  • 11/27/2020· SERVICE BRAKES

    RECEIVED SAFETY RECALL NOVEMBER 11, 2020. CALLED TO SCHEDULE REPAIR AND TOLD PART WAS BACK ORDERED WOULD BE IN THE NEXT WEEK. CALLED FOLLOWING WEEK ALSO TOLD WOULD BE LONGER AS THE PART WAS BACK ORDERED. THE RECALL SAYS NOT TO PARK CAR IN A GARAGE AND BEWARE OF LIGHT ON DASH AS IT MAY CAUSE A FIRE. I AM 76 YEARS OLD AND NOW CANNOT DRIVE MY CAR. I AM PAYING FOR A NEW CAR THAT I CANNOT DRIVE. DEALERS ARE PUTTING REPAIR PARTS INTO CARS ON THE LOT LETTING PEOPLE LIKE MY SELF WAIT. SO TODAY NOVEMBER 27 I CALLED HYUNDAI CUSTOMER SERVICE 800-633-5151 AND THE PERSON SAID SHE COULD GET BE A CASE MANAGER IN 3-5 BUSINESS DAYS. I LIVE IN DENVER WHERE IT SNOWS. I BOUGHT THIS NEW CAR AUGUST 31 BECAUSE IT HAS ALL WHEEL DRIVE. NOW IT HAS BEEN SITTING IN MY DRIVEWAY FOR 17 DAYS. I AM MAKING PAYMENTS. - ARAPAHOE HYUNDAI JUST SAYS IT IS OK TO DRIVE EVEN THOUGH I RECEIVED THIS SAFETY NOTICE. - 800 CUSTOMER SERVICE SAYS SHE REALLY HAS NO CONNECTION TO HYUNDAI OR ANYONE SHE CAN SPEAK TO DIRECTLY. - I AM 76 YEARS OLD AND HAVE NO CAR. - DEALER SAYS HE HAS A CALL INTO HYUNDAI TO APPROVE A LONER. - MCDONALD HYUNDAI SAYS THEY PUT REPAIRS ON CARS IN LOT FIRST.

  • 11/25/2020· SERVICE BRAKES, HYDRAULIC

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MILLENNIUM HILTON NEW YORK DOWNTOWN (55 CHURCH STREET, NEW YORK, NY 10007, (212) 693-2001) INFORMED THE CONTACT THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE RECALL REPAIR A CASE NUMBER WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

  • 11/23/2025· ENGINE

    Vehicle excessively burns oil, engine drives rough, exhaust developed smoke, burnt smell in engine, engine and oil gauge light comes on.

  • 11/22/2020· UNKNOWN OR OTHER

    TWICE WITHIN NINE DAYS GIVE OR TAKE A DAY, OCT.31 BEING THE LAST TIME THE SUV TURNED ITSELF OFF ONCE TRAVELING APP. 25 MPH, THE SECOND ABOUT 45MPH . A FEW MINUTES LATER IT TURNED ITSELF BACK ON.THIS IS MY WIFES CAR. THANKFULLY BOTH TIMES SHE WAS ABLE TO GET THE CAR OFF THE ROAD AND NOT HAVE AN ACCIDENT. THE FIRST TIME IT HAPPENED SHE THOUGHT THAT SHE DID SOMETHING ,HAD NO IDEA WHAT BUT SINCE THE CAR STARTED SHE DID NOT TELL ME.CAN'T EXPLAIN THAT, IT IS MY WIFE. THE SECOND TIME ON ROUTE 10 IN EAST HANOVER NJ SHE CALLED ME WHILE THE CAR WAS STILL ROLLING TO A STOP.OVER THR PHONE I COULD HEAR A GRINDING LIKE SOUND SIMILAR TO WORN OUT BRAKE PADS. BEING LESS THAN A 1/2 MILE FROM WORK WHEN IT STARTED AGAIN I TOLD HER TO DRIVE IT TO WORK. TOWN HYUNDAI BI DENVILLE NJ WAS CALLED TO COME AND GET THE CAR. AFTER HAVING THE CAR FOR 22DAYS THE COULD NOT FIND THE PROBLEM AND HID BEHIND THE NJ LEMON LAW TO DENY OUR REQUEST TO REPURCHASE THE CAR NO ONE IN THEIR RIGHT MIND WOULD DRIVE THE CAR TWO MORE TIMES TO SEE IF IT WOULD SHUT ITSELF OFF THE POTENTIAL FOR AN ACCIDENT /DEATH /INJURY OUTWAYS THE IDIOTIC NOTION THAT THE CAR NEEDS TO DO THIS TWO MORE TIMES TO QUALIFY FOR THE LEMON LAW .MY ONLY CONCERN IS THAT THIS DEALERSHIP OR CORPORATE YAHOOS TRY SO RESELL OR RELEASE THIS CAR . IT IS DEATH ON WHEELS PLEASE DO NOT LET THEM DO THIS

  • 11/20/2020· SERVICE BRAKES, HYDRAULIC

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO HOMESTEAD HYUNDAI GENESIS (111 S HOMESTEAD BLVD, HOMESTEAD, FL 33030) AND WAS INFORMED THE PART WAS NOT YET AVAILABLE. THE CONTACT WROTE A LETTER TO THE MANUFACTURER AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  • 11/19/2020· SERVICE BRAKES

    RECEIVED THE SAFETY RECALL LETTER ABOUT THE ANTI LOCK BRAKE SYSTEM. I CALLED HYUNDAI LEFT VOICE MESSAGE. CALLED TODAY AGAIN AND WAS TOLD THAT THEY DO NOT HAVE THE PART TO GET THE CAR FIXED. TOLD ME TO CALL AGAIN IN ONE MONTH. DUE TO THE IMPORTANCE OF THE BREAK SYSTEM, I THINK THIS IS SOMETHING THAT CANNOT WAIT. IM AFRAID OF DRIVING MY CAR AND HAVE THE RISK OF THE BREAKS NOT WORKING SINCE I WONT PUT MY FAMILY'S LIFE IN RISK.

  • 11/18/2025· ENGINE

    the engine failed without warning. While going up a hill the car lost power. Yes, the dealership said it was a known problem. Yes, the dealership fixed the problem by putting in a new engine which I was responsible for 5% of the cost which was 739.66. The only warning that was given was after the car failed, the engine light and the oil light went on.

  • 11/18/2025· ELECTRICAL SYSTEM,ENGINE

    The contact owns a 2020 Hyundai Tucson. The contact stated that the vehicle unintendedly shut off while driving. The vehicle was restarted. There were no warning lights illuminated. The local dealer was contacted and scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

  • 11/18/2020· UNKNOWN OR OTHER,SERVICE BRAKES

    I WAS INFORMED OF A RECALL FOR THE ABS SYSTEM FOR MY HYUNDAI TUCSON 2020. I WAS DIRECTED TO THEIR WEBSITE TO SCHEDULE AN APPOINTMENT FOR SERVICE, WHICH I SCHEDULED AT HYUNDAI OF LONG ISLAND CITY IN NEW YORK. ONCE I ARRIVED AT MY SCHEDULED TIME FOR THIS SPECIFIC ISSUE AND AFTER WAITING 30 MINUTES TO EVEN SPEAK WITH A SERVICE REPRESENTATIVE, I WAS TOLD THERE IS A BACKORDER OF THE REQUIRED PARTS TO FIX THIS ISSUE AND IT MIGHT BE ANOTHER 2-3 WEEKS. I WAS TOLD I NEED TO CALL THEM TO CHECK IN TO SEE IF PARTS ARE IN. I FIND IT UNACCEPTABLE THAT I WAS ALLOWED TO MAKE AN APPOINTMENT FOR AN URGENT ISSUE, ONLY TO BE TOLD IT CAN'T BE FIXED. I SHOULD NOT HAVE TO CALL BACK SEVERAL TIMES IN THE FOLLOWING WEEKS TO KEEP ASKING IF THEIR PARTS ARE IN. I ALSO ASKED FOR A LOANER VEHICLE AND THEY SAID THEY DON'T HAVE ANY. I FIND THE HANDLING OF THIS IMPORTANT SAFETY RECALL TO BE NEGLIGENT AND IS PUTTING ME AT FURTHER RISK WHILE I WAIT FOR THE REQUIRED SAFETY REPAIRS. I HAVE ATTACHED A PHOTO OF THE RECALL NOTICE I RECEIVED IN THE MAIL. AS WELL AS SCREENSHOTS OF THE ONLINE SCHEDULING SERVICE.

  • 11/14/2025· UNKNOWN OR OTHER,ENGINEFire

    My adult son was driving and under the hood started to smoke. He pulled over and opened the hood to take a look and then a fire started under the hood! The fire department was called and they put out the fire, cut the gasoline and duct taped it up so the fuel line would not further ignite the hot engine. My insurance is looking into what would have caused a random under the hood fire. Luckily no one was injured. However the engine section of the car is melted beyond belief. My insurance has not told me if the car is repairable or not.

  • 11/14/2020· POWER TRAIN

    WHEN SITTING AT A STOP LIGHT, WITH THE CAR IN DRIVE, THE VEHICLE STARTS TO LURCH MULTIPLE TIMES. IT FEELS AS IF SOMEONE BEHIND ME IS TAPPING MY REAR BUMPER. I HAVE TAKEN IT EARNHARDT HYUNDAI IN NORTH SCOTTSDALE, ARIZONA THREE TIMES. THEY CANNOT FIND OUT WHAT THE PROBLEM IS. THE CAR IS NEW WITH ONLY 6400 MILES ON IT.

  • 11/13/2025· ENGINE

    My engine is burning excessive amounts of oil, which is a "known issue" of Hyundai Tucsons. After an oil change with full synthetic oil, I cannot drive my vehicle more than 4,000 miles without reaching dangerously low oil levels. Most importantly, there is no clear indicator of this low oil level—no light that comes on and STAYS on to tell me as the driver to check the oil and see if there is a problem. Instead, if I brake too hard or take a turn to sharply a red oil light will turn on for 1-2 seconds and then turn off again. It is easy to miss. The first few times this happened in May I thought perhaps there was a loose wire on the sensor. After it appeared 3 or 4 times I took it to a mechanic who told me the oil level was so low that they had to add 2 quarts of oil just to have it register on the dip stick. The excessive oil burning is a known issue that Hyundai fights tooth and nail to avoid correcting. But to not have a warning indicator that the oil is at a dangerously low level is reckless on Hyundai's part. The engine could have seized up, thrown a rod, or any number of consequences. I had my oil replaced by Hyundai in May as part 1 of their oil consumption test. My car passed their 1000-mile test and 4,000 miles later I was in dangerously low oil territory again. Thankfully, I knew what to look for this time. Cars should not consume oil at this rapid of a rate but even if they do drivers should be notified about low oil levels via car sensors to keep them and their passengers safe.

  • 11/13/2025· ELECTRICAL SYSTEM,SEAT BELTS,SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD

    The contact owns a 2020 Hyundai Tucson. The contact stated that upon starting the vehicle, the Brake Auto Hold was engaged unintendedly and failed to disengage upon pressing the button, which required the contact to turn off, restart, and drive the vehicle for some time for the Brake Auto Hold to disengage. The contact stated that the failure had been recurring. The contact stated that the infotainment system was inoperable. Additionally, the passenger's side rear seat belt failed to buckle as intended, and the passenger's side rear door handle fractured while the contact was opening the door. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 102,000.

  • 11/11/2022· LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

    Both waning lights came on for lane assist and forward collision warning. I took the vehicle to the dealership. They said the camera was not working and I would have to pay $1700.00 to install a new one. It appears there are 2 separate cameras involved. I was asked if I struck anything. I did not and the camera in the grill is I damaged as is the forward collision camera in the rear view mirror. The paperwork I received from the dealer says “software error” I have not had the work done due to the cost. I was also told by the dealer that they are aware of other customers with the same problem.

  • 11/07/2024· SERVICE BRAKES

    Our daughter was notified by another driver at a stoplight that her brake lights were not working. The car's brake sensors indicated the brake lights were not working, while driving the light went off and the lights worked again momentarily. The Hyundai dealership refused to address the problem when it was taken in for maintenance because the light did not appear for them they said it wasn't possible to a fix it. After an online search, there are instructions on what to do if you are a DIY person. They are very basic if you know your way around the electrical system in the auto. Our daughter lives and works in the Phoenix metro area putting her at risk from collision and being in violation of local ordinance regarding vehicle operation. There were no earlier indications of a problem until 5 days ago.

  • 11/05/2025· ENGINE

    Car was fine and I get regular oil changes. Last week all the sudden the car started making noise and just shut off. When my husband checked there was no oil on the dipstick but I park on concrete and the car is not leaking oil. Apparently the motor is blown and completely locked up.

  • 11/04/2025· ENGINE

    High oil consumption leading to costly repairs outside of warranty.

  • 11/02/2021· UNKNOWN OR OTHER

    The contact owns a 2020 Hyundai Tucson. The contact received a recall notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the parts for the recall repair was available. The contact stated that an unknown warning light was illuminated. The dealer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 4,200. Parts distribution disconnect. Vehicle has been repaired.

  • 10/30/2020· BACK OVER PREVENTION

    TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT STATED AFTER DRIVING IN INCLEMENT WEATHER, AND ATTEMPTING TO REVERSE, THE REAR VIEW CAMERA WAS OBSTRUCTED BY RAIN WATER MAKING IT DIFFICULT TO SEE OBJECTS BEHIND THE VEHICLE. THE CONTACT STATED THERE WAS NO PROTECTIVE COVER OR SHIELD ABOVE THE CAMERA. THE CONTACT CALLED TAMIAMI HYUNDAI (780 AIRPORT-PULLING RD, NAPLES, FL 34109, (239) 417-1222) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50.

  • 10/21/2025· ENGINE

    Vehicle is burning an extreme amount of oil between regular oil changes. We are having no help from our local dealership in Tuscaloosa, AL where we purchased the car to resolve this issue without first spending a lot of money to diagnose an issue we certainly already have. Long before it was due for routine oil change, we checked it and it was COMPLETELY EMPTY of oil. NOTHING IN IT. We have to put oil in it three times before its next routine service. We have always had the vehicle serviced, on schedule, by our local Hyundai dealership and are the only owners of the car.

  • 10/18/2020· UNKNOWN OR OTHER

    THE WINDSHIELD ON MY 2020 HYUNDAI TUSCON ALL OF SUDDEN HAS A CRACK LONGER THAN 2 DOLLAR BILLS AND IT KEEPS GROWING. STARTED ON THE PASSENGER SIDE, MAKING IT'S WAY TO THE DRIVERS SIDE. YOU DO NOT FEEL THE CRACK ON THE INSIDE OR OUTSIDE OF THE WINDSHIELD, IT SEEMS TO BE IN THE MIDDLE,. MY CAR WAS STATIONARY AT THE TIME, NO OBJECTS HAVE HIT THE WINDSHIELD WHILE DRIVING.

  • 10/16/2025· ENGINE

    In between my last 3 oil changes I have “lost” all of my oil in my car. Checked my oil randomly and there was NO OIL at all on the stick. After this last change I have checked it every week. I did not check for 2 weeks less than 1,000miles and it was below the low on the mark. Obviously running out of oil while driving is not safe and can cause the engine to blow. This can cause a crash or fire. There have been numerous issues with this and the cars need recalled. This is ridiculous.

  • 10/16/2025· ENGINE

    The contact owns a 2020 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the low oil warning light briefly illuminated. Upon inspecting the vehicle, the contact noticed that the engine oil level was low. The vehicle was taken to the dealer, where the contact was informed that the engine was not consuming oil and that an oil change was needed. The dealer advised the contact to return after 1,000 miles to inspect the oil level. The vehicle was taken back to the dealer; however, it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 72,000.

  • 10/16/2025· ENGINE

    Engine oil excessive consumption/burning oil

  • 10/07/2025· ENGINE

    the car started using a little oil around 80,000 mile, and its just gotten worst , to the point that's it using 1 quart per 150 miles the car runs ok but its ridiculous the amount it is using. and from what I've found researching there is a lot of complaints

  • 10/05/2022· EXTERIOR LIGHTING,SERVICE BRAKES

    The left brake lights are on the vehicle remains on even when the brake is not pressed.

  • 10/02/2025· ENGINE

    Engine run hot smoke from engine car cut off wouldn't restart had totaled to Hyundai company in Lithia Springs Ga was told by service guy that engine locked motor needed replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • 09/28/2025· ENGINE

    Heavy oil consumption problem - burns through oil completely every 300 miles. Replaced catalytic converter once already.

  • 09/28/2023· ELECTRICAL SYSTEM

    NHTSA should have a non-official recall warning for Hyundai vehicles that have this software based Safety Defect, which is some models don't have a Passive Engine Immobilizer, and the vehicles can be easily stolen by starting the engine with a USB cord. Thankfully Hyundai(recall) offered a free Anti Theft Software Update, and a steering wheel lock. I checked my VIN number with the Hyundai Dealership in Oregon, and they said my car already received the Anti Theft Software Update. The only reason I knew my 2020 Tucson had this issue, is because State Farm cancelled my insurance a month after I started paying for it. State Farm and Progressive currently deny new policies for vehicles without a Passive Engine Immobilizer. Also State Farm still denied my insurance after I got the software update. Affected Hyundai models from 2011 to 2021 that have standard “turn-key-to-start” ignition systems/without a Passive Engine Immobilizer, are the Accent, Elantra, Santa Fe, Sonata, Tucson, Genesis Coupe, Palisade, Kona, Venue.

  • 09/18/2020· SERVICE BRAKES

    I AM UNABLE TO SAFELY DRIVE MY NEW 2020 HYUNDAI TUCSON PURCHASED JULY 12, 2020, DUE TO A DANGEROUS RECALL. THERE IS NO SOLUTION AT THIS TIME AND IF THE ABS LIGHT COMES ON, I AM ADVISED TO PULL OVER, DISCONNECT THE BATTERY AND HAVE IT TOWED TO THE DEALERSHIP. ALSO, DO NOT PARK THE CAR INDOORS. I WAS PLANNING ON TAKING SOME ROAD TRIPS; THAT IS WHY I PURCHASED THE CAR. HYUNDAI ADVISED ME NOT TO TAKE A ROAD TRIP DUE TO THE PROBLEM. I THOUGHT THEY MIGHT GIVE ME A LOANER TILL THE SITUATION WAS RESOLVED BUT CUSTOMER SERVICE SAID "ONLY IF THE ABS LIGHT COMES ON". I ALSO NOTE THAT THEY HAVE DISCONTINUED THEIR ADS FOR THE TUCSON AND ARE STATING THAT THE KONA AND/OR SANTA FE MODELS ARE MORE RELIABLE AND SAFE. SO, HERE I AM WITHOUT A SAFE, RELIABLE CAR AND HYUNDAI WILL NOT DO ANYTHING TO HELP ME. WHAT CAN BE DONE?

  • 09/17/2023· AIR BAGS

    Since earlier in year, continue to get airbag warning light. Stays on for few minutes then goes out. So today checking NHTSA website to confirm if a recall has been issued. As of this date 9/17/23… no information available. So not sure if there is a problem or why the light continues to come on and then off?

  • 09/16/2025· LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

    Was told by dealership that forward camera assist is not functioning, but could not tell me why it failed all of a sudden. No accidents. $1586 to repair because no longer under warranty. Vehicle is only 5 years old.

  • 09/13/2025· UNKNOWN OR OTHER

    When driving my check engine light started to blink and my car would not accelerate. I made it home and plugged in a diagnostic reader and got the code P1326 glow relay short circuit. My car along with my friends 2021 Hyundai Tucson both have this same issue. There needs to be a recall for these years. There is a recall out for this specific problem in sonatas and Tucsons and need to cover these years as well.

  • 09/13/2025· ENGINE

    MOTOR IS CONSUMING A LOT OF OIL. I need to CHANGE EVERY month, which IS VERY EXPENSIVE

  • 09/10/2025· ENGINE

    Excessive oil consumption. Confirmed by Strickland service centers on last 2 oil changes. Engine is at risk of failure if oil level drops.

  • 09/04/2022· STRUCTURE

    Peeling paint Paint started peeling away on hood, and now on roof. On a single drive to town about half the paint peeling from my roof. There’s also little bubble in various areas on the vehicle where the paint looks like it’s about to start coming off. Appears to be a manufacturer defect as they’ve had this same issue before with numerous models.