2020 Honda Accord

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2025· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  The contact owns a 2020 Honda Accord. The contact stated that when attempting to start the vehicle, it would rev up and take an extended 15-second start before starting. The vehicle was taken to the dealer, who was not able to duplicate the issue; however, did presume that a defective fuel system caused the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

• 12/24/2025· STEERING

  Sticky steering wheel at highway speed 70mph and when you put enough force to make it turn it jerks and you have to over correct it and go the other way to maintain in the middle lane on the highway. Takes about 10-15miles to start doing it but does not go away at all once it starts. Happens everytime on the highway

• 12/22/2025· ENGINE

  I would like to report a known issue with the Honda Accord Sport 1.5t. My head gasket went out Aug. 2024 with about 100,000 miles on the dashboard. The cost to change it was about 4100. My Turbo Charger is now out Dec. 2025, and they are quoting me about 2100 before taxes. The dealership did advise that there is a known issue with the head gasket going out prematurely due to a default with the engine. They also advised that the turbo charger normally goes out after the head gasket is replaced. Please work on having the engine recalled. This is awful. After researching this issue, I see thousands of others are having the same issue. Best regards, Yvette J.

• 12/22/2020· STRUCTURE

  WHEN VEHICLE IS PARKED, AND NOT RUNNING, TRUNK LID UNLATCHES, AND OPENS, RANDOMLY AND UNCOMMANDED. THIS HAS OCCURRED ON NUMEROUS (4-5), OCCASIONS WHEN VEHICLE WAS PARKED IN MY GARAGE.

• 12/17/2025· POWER TRAIN,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE

  While driving my 2020 Honda Accord Hybrid, VIN [XXX] , the car would start exhibiting rough engine feels, and all of the dashboard lights would come on. The car would lose power at highway speeds, and I’d have to pull over to turn the car off and on. When checking on OBDII meter, getting P0301 codes. I have replaced the coils and plugs twice and still not better. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/15/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  While I was driving on the highway, the brakes of my car suddenly were violently activated and I had not touched the brakes. If there had been a car behind me, it would have been a major rear end collision. It was over quickly and I accelerated back to the normal speed. I talked to the Honda Service Mgr where I purchased the car and he said he was unaware of the problem although I see that that nearly 3 million Hondas have experienced this issue.

• 12/15/2025· ELECTRICAL SYSTEM

  A supplemental restraint message is occasionally flashing on my dashboard

• 12/15/2025· ENGINE

  DRIVING ON THE FREEWAY AND THE CAR STARTED TO LOSE POWER AND DE-CELLERATE, EVENTUALLY STOPPING. AFTER LEAVING IT OVERNIGHT, I RETURNED AND THE CAR STARTED. I SLOWLY DROVE IT TO A DEALERSHIP WITHIN 3 MILES. THE DEALER SAID THEY COULD NOT REPLICATE THE ISSUE. THEY DID FIND A "LABOR DIAG FOUND IN HISTORY CODE P0304" .

• 12/15/2020· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

  2020 ACCORD 2.0T SPORT 10,600 MILES I WAS TRAVELING ACROSS THE STATE WITH PERIODS OF LIGHT AND HEAVY RAIN. ABOUT HALFWAY INTO MY ~280 MILE TRIP I STOPPED FOR A RED LIGHT. WHEN ACCELERATING FROM THE LIGHT, MY CAR LOST POWER AND THE ACCELERATOR DID NOT WORK. I COASTED TO THE SIDE OF THE ROAD AND NOTICED THE CHECK ENGINE LIGHT BLINKING, WITH NO OTHER WARNING MESSAGES. I SHUT THE CAR OFF AND RESTARTED TO FIND NO ENGINE LIGHT OR WARNING. I WAS IN THE MIDDLE OF NOWHERE LATE IN THE EVENING SO I CONTINUED TO THE DESTINATION. WITH APPROXIMATELY 20 MILES TO GO, I ATTEMPTED TO ACCELERATE AROUND A SLOWER MOVING VEHICLE AND WAS MET WITH PREVIOUS PROBLEMS, AS WELL AS MANY WARNING MESSAGES. TURNING OFF AND RESTARTING THE CAR ENABLED ME TO DRIVE AGAIN, BUT THE WARNING MESSAGES REMAIN. BOTH TIMES THIS OCCURRED IT WAS RAINING. BOTH TIMES I LOST POWER AND COULD NOT ACCELERATE TO MOVE TO A SAFE LOCATION.

• 12/14/2024· FORWARD COLLISION AVOIDANCE

  While I am driving I have experienced incidents where the (Automatic Brake System) AEB system engages unexpectedly, causing the car to brake hard without any obstruction or vehicle in front of me. This incident have happened on both highways and main roads. When my car unexpectedly breaks, sometimes I get a warning That Says Brake then the car Beeps and sometimes It won’t give a warning. Today when it happened it only braked once but like I said it happens unexpectedly. (2020 Honda Accord Sport 1.5lt)

• 12/12/2024· ENGINE

  Nothing happened, I just want to know if my engine is a 1.5 or 2.0

• 12/12/2022· FORWARD COLLISION AVOIDANCE

  Automatic 45mph to zero breaking with no cars or objects in sight. Almost caused a rear end collision due to faulty and unnecessary automatic breaking.

• 12/11/2025· UNKNOWN OR OTHER

  It is unknown what system failed. While coasting to slow for the stopped car in front of me, the car began aggressively accelerating without warning. Adaptive and standard cruise control were both off. Lane keep assist and road departure were also switched off. Due to the slick nature of the road, the acceleration left me traveling far too fast with little space to stop. After sliding to a stop, I was within a foot from the car in front of me. This failure very nearly caused an at-fault accident which there was nothing more I could do. Note that this happened roughly 40 mins into a drive, which was otherwise uneventful. No warning lights were present before, during, or after the issue. This car has been having phantom braking issues and power loss issues consistently since March and has spent significant time in Honda's hands for this issue. The vehicle has come to a near stop on the highway from the previous braking issues and has lost power, stranding me in traffic on a highway. It is suspected that the same system failure that caused those issues has come back up again. To date, thousands have been spent on repair "guesses" and tow bills with no end in sight to these safety issues. This vehicle has become a liability and, as a result, inspections are strongly encouraged. I have included photos of the floor mats as they were at the time, properly secured and not near either pedal.

• 12/10/2025· FUEL/PROPULSION SYSTEM

  Fuel injectors went bad and caused several warnings to pop up at one time. Vehicle begin to stall on the interstate out of nowhere. Taken to Honda dealership to confirm it was the fuel injectors.

• 12/09/2025· FORWARD COLLISION AVOIDANCE

  On December 4 at 8:57pm I was driving on interstate 295 doing 60 miles an hour and my car’s warning light for breaking came up for me to break like something was in front of me even though there wasn’t, this is a continuing thing going on. I reported every time it happens.

• 12/09/2025· ENGINE

  I had just left my job in Albany and was headed to the Latham area, while merging into traffic on I-90 West my 2020 Honda Accord EX-L started to rattle and slow down, numerous lights illuminated simultaneously on my dashboard. I immediately pulled off the north shoulder and restarted my vehicle to no avail, the dashboard lights were still lit and my vehicles speed and steering were compromised. My safety was put at risk due to the immediate issues as previously described while in heavy traffic, I could have easily been involved in an accident due this issue. The system Keeler Honda advised me that had failed was allegedly the head gasket leaking coolant into the engine by means of cylinder four. I was later informed by Keeler that this is a common issue with the accord 1.5 L turbo engines. The problem has been verified by Keeler Honda. There was no prior warning light on my dash that would have indicated there was an issue with my vehicle, the lights only all appeared once the incident had occurred.

• 12/09/2020· ELECTRICAL SYSTEM

  I'VE NOTICED A VERY ANNOYING HUMMING SOUND WHILE DRIVING MY 2020 HONDA ACCORD SPORT 1.5T. IT WILL STOP WHEN APPROACHING A STOP OR WHEN OPENING THE FRONT WINDOWS. I DID SOME RESEARCH AND LOTS OF 2018-2020 HONDA OWNER'S ARE EXPERIENCING THE SAME PROBLEM AND MENTIONED IT COULD BE THE ANC SYSTEM.

• 12/07/2023· STEERING

  While driving at highway speeds, the vehicles steering becomes locked in place requiring a substantial amount of force to turn with the road causing the car to jerk which then cause me to over correct. There are no warning lights that have come on. The vehicle has less then 60k miles. The problem has been reproduced by a Honda dealer. They stated that they don't know how the steering rack could have failed.

• 12/05/2025· SERVICE BRAKES, HYDRAULIC,FORWARD COLLISION AVOIDANCE

  The contact owns a 2020 Honda Accord. The contact stated that while driving at an undisclosed speed, the brakes independently activated, and the transmission independently shifted into neutral. The contact stated that there were no other vehicles nearby. The brake warning light illuminated. The dealer was made aware of the failure. The contact was advised to clean off the sensors and see if the failure reoccurred. The contact stated that she did not want to see if the failure would recur. The contact was informed that the repair was not covered under the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,660.

• 12/05/2024· SEAT BELTS,SEATS

  Red Warning comes on: supplemental restraint system problem Warning has come 3-4 times in past 2 months

• 11/30/2022· VISIBILITY

  On the morning of Nov 1, 2022, I was driving on an open rural highway in cool, clear weather with no other vehicles on the road. Suddenly I heard an explosive crashing sound followed immediately by the sound of broken glass falling. I was afraid to stop right there because a few years ago, there were several vehicles hit by rifle fire not far from me in northern Colorado. As I drove, I felt a little air flow, as if a back window was partly open. When I came to a parking lot for a hiking trailhead, there were other vehicles in the lot and I felt safe to pull over. Examination showed that the sunroof on my car had shattered. Luckily, I had the sunscreen closed, or I would have gotten a face full of broken glass while traveling 55 mph. I reported to the sheriff. We tried to imagine what could have happened. I actually wondered if a random piece of meteorite had fallen from the sky, but there was no foreign object along with the broken glass. I filed an insurance claim. The damage has been repaired. I was not injured, but certainly shaken up because of the close call. Later I learned that other sunroofs have shattered spontaneously. I believe there should be a safety recall.

• 11/29/2024· FORWARD COLLISION AVOIDANCE

  The car's automatic emergency breaking activates randomly when there are no objects in front of it. This is very dangerous as the car is often driving full speed when this happens. I have found that this happens most often when I am driving under something, like an overpass.

• 11/28/2025· UNKNOWN OR OTHER

  Check engine, tire pressure, battery and every other light on the dashboard

• 11/28/2024· STEERING

  Steering sticks when driving straight. Additional pressure needed on steering input causing car to jerk left or right.

• 11/27/2024· LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  All of the lights on my dashboard come on every few hours and go off. Vehicle is losing power as I drive. Multiple people with this make and model have expressed their concerns of the same issue.

• 11/25/2022· FORWARD COLLISION AVOIDANCE

  Three times in one day the emergency braking system has gone on automatically for no apparent reason. We were not at risk but are concerned we will be put at risk. There was no warning. We have not taken it in but will do so asap

• 11/23/2022· STEERING

  I put in a complaint before and the problem still persists. I’ve been to Honda over 10 times and they claim they cannot recreate it which is just a tactic to not repair the issue. Seems A LOT of other Honda owners are having this issue which is the gear box. There are multiple years affected including 2018-2020. The steering wheel sticks while trying to drive straight. No issues with turns. The steering wheel will hold in the straight position and when trying to drive straight and ease with the road the wheel will not turn even the slightest without some force which causes you to overcorrect. It is VERY dangerous and I don’t know why Honda is not recalling the problem parts. I bought my car new and never had an issue until the second month I drove the car. 3 years later and over 10 visits to Honda and it’s still happening. Please PUSH Honda to fix this issue ASAP!!!!

• 11/22/2021· AIR BAGSCrash

  My husband had an collision on the November 11 2020 at 9 pm with deer hit. All the airbag deploy accept the Driver airbag didn't deploy even the car was total loss. My husband hit the chin on the steering and he is complaining that his jaw is hurting.

• 11/20/2024· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  I was headed to work going 40-45mph, as I was going I felt my car shift out and my speed dropped to 25 automatically. My engine light popped up FLASHING. I could not accelerate my car above 25, leaving me late for work, I had to turn my hazard lights on so people could know something was wrong but I could have been hit from behind. My car did not give me any notifications from my car on the issue it could be having like usually, (oil change, tire rotation, spark plugs, etc.) After cranking my car again a few hours later, I noticed a difference in how it is cranking up. Honda dealership is wanting 150 to even look at the car for a possibility of repairs. I need to know exactly why it is happening and why a recall is not open if I have spoken to multiple people and they are having the same issues, all within this year.

• 11/20/2024· AIR BAGS

  The contact owns a 2020 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 11/18/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  The contact owns a 2020 Honda Accord. The contact stated that while driving at various speeds, the brakes were independently activated without the driver depressing the brake pedal. The “Service Brakes” warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. In addition, the contact related the failure to Honda Recall: TN2; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.

• 11/18/2025· ENGINE

  Blown head gasket at 98.5K miles.

• 11/18/2025· FORWARD COLLISION AVOIDANCE

  The contact owns a 2020 Honda Accord. The contact stated that while driving at various speeds, the Automatic Emergency Braking System erroneously activated, causing the vehicle to abruptly stop in the middle of the road. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure, and the vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was not contacted. The contact was informed of NHTSA Action Number: EA24002 (FORWARD COLLISION AVOIDANCE); and related the failure to NHTSA Action Number. The failure mileage was unknown. The VIN was not available.

• 11/18/2024· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FORWARD COLLISION AVOIDANCE

  My blinker won't appear on the dash. My trunk won't open. My back up camera won't come on at all. Can't adjust my exterior lights, stuck on the dimmest setting and can't change. Lights will also flicker and I have no control over it. My radio screen told me to enter a code but wouldn't allow me to. My break system light was on. There is warning reading adaptive cruise control see dealer, automatic emergency braking see dealer, lane departure warning see dealer. Doors locked and unlocked while driving. Air condition wasn't blowing the temperature it said, and acting as it was on low when it was on the highest setting. It is available for inspection upon request. I brought my car into a Honda dealership today. My car had to stay overnight because they were unable to address the problem. There were no prior problems or warnings beforehand. All these problems first appeared when I started my car for the first time on November 14, 2024. These put myself and others at risk because the doors locked and unlocked which could have caused us to get trapped in. The lights not working put me at risk at night because I could not see the road that good.

• 11/16/2025· UNKNOWN OR OTHER,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

  Honda never contacted me about this recall or steps to fixing the problem to make sure my car was safe and running/working correctly. I would like the problem/recall to be fixed ASAP. I looked up my VIN on your website and this is how I even found out about this recall. Please help me get it fixed. Thank you.

• 11/16/2023· ELECTRICAL SYSTEMFire

  The contact's father owns a 2020 Honda Accord. The contact stated that following a short drive, the vehicle was parked on the street. The contact said that neighbors tried to alert him that the vehicle was on fire. The contact is hearing impaired and did not hear his neighbors knocking on his door. The fire department was called by a third party and extinguished the flames. The contact stated that the fire department left a note on her father's front door explaining that the fire had started under the driver's side front tire wheel well, then proceeded down the driver's side and was extinguished using water by the driver's side rear wheel well. The right passenger side of the vehicle was not damaged by the fire. There were no injuries. The fire department wrote a report and determined that the fire was an electrical system failure. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not informed. The vehicle was not repaired. The failure mileage was approximately 7,000.

• 11/15/2025· AIR BAGS

  SUPPLEMENTAL RESTRAINT LIGHT KEEPS COMING ON & OFF. HAVEN'T BEEN TO DEALER FOR PROBLEM.

• 11/14/2024· AIR BAGS

  The contact owns a 2020 Honda Accord. The contact stated while driving approximately 50 MPH, the air bag warning light illuminated, and disappeared and reappeared approximately three weeks later. The vehicle was taken to a dealer where it was diagnosed and determined that the air bag needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 54,000.

• 11/14/2024· AIR BAGS

  The contact owns a 2020 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 11/11/2024· POWER TRAIN,UNKNOWN OR OTHER

  The vehicle's transmission stalls when trying to accelerate, causing unnecessary RPM fluctuations. While going downhill with the brakes applied, the RPM gauge spikes pass 4000 RPM causing the car to accelerate rather than slow down. when this occurs, extra pressure has to be applied onto the breaks to slow vehicle down. If enough space isn't given to the car Infront, pressing the break will cause a crash. Accelerating too fast on the highway will cause blown head gasket if transmission is stalling. This seems like a common issue with 1.5L engine & Honda's CVT transmission as other owners has been through similar issue & proven by independent service center. I've taken the vehicle to different dealer for inspection. only recommendation is transmission fluid change. Dealers refuse to do anything regarding the actual issue at hand.

• 11/09/2025· UNKNOWN OR OTHER

  All dashboard lights came on and car lost speed while I was driving on the freeway in traffic.I couldn't even use emergency lights.Lucky I didn't get hit and maybe killed.Thus had happened several times and after researching i see other people have the same problem.

• 11/09/2022· ELECTRICAL SYSTEM,SERVICE BRAKES

  I am writing this letter to complaint about a major defect for my vehicle as the Honda dealership located at 1036 Jericho Turnpike , Huntington NY doesn’t want to resolve as the vehicle is still under the manufactory warranty. The defect / problem involves the emergency brake release switch located in the center console area . I reported the defect / problem and hoped that Honda would honor the manufactory warranty under 36, 000 mile policy to replace an or repair any defects without cost to the consumer . However I was informed that payment in the amount of seven hundred and fifty dollars would be needed to resolve / repair the problem/ defect. I was told that the clip that hold the switch/ device to the center comnsole were broken and it is the current owner problem to resolve as it not covered. Just imagine how could I be responsible for a broken clip , when you look at the picture its clearly not a owner error but rather a defect in the workmanship to properly secure switch to the console . I want Honda to honor the under 36, 000 mile manufactory warranty policy and fix this problem without having me as a consumer to pay . Attached are the pictures of the emergency switch resisting inside the center console as no visible damage to the supporting outside structure .

• 11/05/2025· AIR BAGS

  The contact’s husband owns a 2020 Honda Accord. The contact stated that while her son was driving at an undisclosed speed, the air bag warning light illuminated, and the message "Supplemental Restraint System" was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that there was an air bag issue, and the passenger’s side air bag sensor needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 71,000.

• 11/05/2024· FUEL SYSTEM, GASOLINE

  The contact owns a 2020 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

• 11/05/2020· ENGINE,FUEL/PROPULSION SYSTEM

  THE CAR RATTLES ON THE REAR WHERE THE EXHAUST END WHEN I TURN IT OFF. IT USED TO NOT DO THAT RATTLING BEFORE. THE CAR VIBRATES WHEN THE CAR IS COMING TO A STOP AND THEN CONTINUES WHEN IDLING. IT FEELS LIKE I AM SITTING AT A VIBRATING CHAIR. THE ENGINE WORKS VERY ROUGH WHEN IDLING.

• 11/03/2025· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Driving on a clear road on a clear day with no car in front of me, the brake warning flashed and then the car braked on its own. There was NO reason for the warning or for the car to brake on its own. Automatic breaking isn’t even a feature on this car.

• 11/02/2021· STEERING

  The contact owns a 2020 Honda Accord. The contact stated while driving approximately 20 MPH, the steering wheel was difficult to maneuver while the electric power steering and steering assist reduced errors illuminated and the power steering warning light illuminated intermittently. The vehicle was taken to a dealer where it was diagnosed that the failure was undetermined. The vehicle was not repaired, and the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000. The VIN was not available.

• 11/01/2022· SERVICE BRAKES

  I purchased a 2020 Honda Accord in 9/2020 brand new. Within one month I started having brake issues. It felts like shuttering. I took it back to Honda service department; they stated the rotors need to be shaved a little. This did take care of the problem for about 8 months to year. I then started having the exact same sensation when braking at low speeds and worse at high speeds. I took it back to Honda (living in a different state) they said tech forgot to look at the brakes (it was there for oil change and tire rotation too) schedule to bring back and apologized. I scheduled a new appointment about 2 weeks out. They have my car all day and state they could not duplicate the problem. Service advisor states they believe it's happening at high speed/brakes heat-up was it okay for Service Manager to drive home because he lives a distance away. I did not feel comfortable with that, so he said to just drop by when I'm out and it's happening that a mechanic would get in the car with me to see if he feels the problem. I work Monday-Friday 8-5, I can't just stop in I explained. I was out of town over the weekend on I-95 going around 74mph and cars in front of me start hitting their brakes to slow down for traffic ahead we were on a slight curve in the road, my car starts shaking uncontrollably and giving that shuttering feeling then the brakes lock up. Thank goodness the car behind me was able to move into the slow lane and not rearend me at a deadly speed. My neck is still hurting from the locking of the brakes at such a high speed. I called Honda yesterday and scheduled to bring it back in again for the 4th time. I explained I will not take this car back without something being done to these brakes. At this point I feel it's a death trap. Let's see what happens Wednesday.

• 10/31/2020· POWER TRAIN,ENGINE

  FROM OCT 10 TO OCT 14, I PARKED MY CAR AT OFF AIRPORT PARKING LOT FOR 5DAYS. WHEN I CAME BACK, MY CAR DIDN'T START. MY CAR WAS TOWED TO THE CLOSEST HONDA DEALERSHIP. I GOT THE INSPECTION REPORT FROM THE DEALERSHIP STATING THAT THE REASON WHY MY CAR DIDN'T START IS DUE TO BAD GAS. I WENT TO THE GAS STATION, WHERE I PUMPED MY GAS LAST TIME BEFORE I FLEW OUT OF ATL, TO CHECK WITH THEM. THEY PROVIDED ME A COPY OF THE SYSTEM STATUS REPORT OF 10/9/20 SHOWING THAT THERE WERE NO ISSUES. SO I WENT BACK TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE CONFIRMED THAT #3 CYLINDER IS FULL OF WATER; THEY SAID THEY COULD GET A FUEL SAMPLE ONCE I AUTHORIZED THEM TO WORK ON THE FUEL TANK REMOVAL AND CLEANING. ONCE THEY PROCEEDED, THEY STATED THEY FOCUSED ON CLEANING THE SPARK PLUGS AND PERFORMING AN OIL CHANGE WHICH LED THEM TO FIND OUT THERE IS INTERNAL DAMAGE TO THE ENGINE. SO THEY TOLD ME THEY WOULD STOP UNTIL MY INSURANCE COMPANY CHECKS THE CAR. THEY SAID THEY TOOK MULTIPLE FUEL SAMPLES AND DID NOT SEE WATER BUT THERE WAS WATER FILLED IN THE ENGINE CYLINDERS. THEY HAVE ASKED ME IF THE CAR WAS IN A FLOOD, BUT THERE WAS NO MASSIVE RAIN OR STORM WHICH FLOODED THE AREA. THEY EMPHASIZED THAT IT IS NOT A WARRANTABLE REPAIR AS IT IS NOT A PROBLEM CAUSED BY THE MANUFACTURER, WHICH SOUNDED QUESTIONING. THE TECHNICIAN TOLD ME IF THERE IS NOTHING WRONG WITH THE OIL AND FUEL TANK, THEN THE ONLY WAY THAT WATER CAN GET INTO THE ENGINE IS MANUALLY POURING LOTS OF WATER THROUGH AIR INTAKE, WHICH ALSO SOUNDS RIDICULOUS AS I HAVE NEVER TOUCHED IT NOR THERE WAS NO TRACE OF SOMEONE TRYING TO OPEN MY HOOD FROM INSIDE AND PUTTING WATER. AFTER I EXPLAINED TO THEM, THEY SAID THEY STILL CANNOT PROVIDE AN ANSWER AS TO WHY THERE IS WATER, BUT IT CANNOT BE WARRANTABLE REPAIR. IF THEY DO NOT KNOW THE CLEAR CAUSE OF THE ISSUES, HOW CAN THEY STRONGLY CONFIRM IT IS NOT DUE TO MANUFACTURER ISSUES?

• 10/29/2021· SERVICE BRAKES

  REAR TIRE BRAKES STARTED MAKING A SCREECHING NOISE DAYS AFTER TAKING THE BRAND NEW CAR OUT OF THE LOT. THE CAR WAS RETURNED TO THE CAR DEALERSHIP. THEY "INSPECTED" THE CAR AND CALLED ME BACK THAT THE CAR IS FINE. THE CAR CONTINUES TO MAKE THE SCREECHING NOISE AND IT FEELS UNSAFE. THE CAR WAS NEW OFF THE LOT AND SHOULD NOT BE MAKING NOISES. I AM LOST AS TO WHAT ELSE TO DO.