2020 Ford Mustang

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2025· UNKNOWN OR OTHER

  The reverse camera is currently on recall. My vehicle has been experiencing intermittent camera issues as the recall describes. Ford's recall resolution states that the issue has to be replicated while with a technician to be fixed. While my vehicle was with the dealership for it's recall inspection the issue was not able to be duplicated regardless of the multiple occurrences over several months. We feel this does not adequately take care of the recalled problem and continues to present a safety concern until it is corrected. The earliest occurrence of this issue was documented on August 29, 2025 and has continued to occur since that date.

• 12/20/2022· TIRES

  Tire size: 255/40 ZR19 Our vehicle only has 14,757 miles and these tires lack good traction under normal driving conditions. In more than one occasion, the vehicle would start fishtailing when entering a highway from a side street. So far, we have been lucky and managed to keep the vehicle from leaving the roadbed or crashing into another vehicle. However, every time this happens, we get the scare of our lifetime.

• 12/18/2025· BACK OVER PREVENTION

  The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

• 12/16/2020· SERVICE BRAKESCrash

  ON 8/29/2020 A FORD AGENCY LOCATED IN MIAMI, FL SOLD ME MY 2020 FORD MUSTANG VEHICLE WITH A FACTORY DEFECT IN THE BRAKE SYSTEM AND THEY DID NOT MAKE THE PARTICIPATION IN TIME TO CORRECT THE MECHANICAL DEFECT OF MY VEHICLE ACCORDING TO TO NHTSA. THE TRUTH IS THAT I HAD AN ACCIDENT IN THE CITY OF MIAMI, FL ON 10/29/2020 8:27 PM GOING UP THE EXIT RAMP 826 PALMETO EXPRESSWAY IN THE CITY OF MIAMI, FL WITH THE TOTAL LOSS OF MY VEHICLE SHOOTING THE BAGS OF AIR. THE ACCIDENT OCCURRED BECAUSE THE POLICE PROCEEDED TO STOP THE TRAFFIC IN A PREVENTIVE WAY AND SUDDENLY BECAUSE A MOTORIZED CARAVAN WAS PASSING ALL THE VEHICLES WE HAD TO APPLY THE BRAKE WITH THE MISFORTUNE THAT MY VEHICLE DUE TO THE FAILURE IN THE BRAKING SYSTEM WITH WHO SOLD IT TO ME, THE BRAKE LINE BROKE CAUSING THIS DAMAGE TO MY CAR, THE COLLISION FROM THE REAR WITH A TRUCK. I ATTACH PHOTOS OF THE BREAKAGE OF THE BRAKE LINES, PHOTOS OF MY VEHICLE'S CONDITION, A LETTER ISSUED BY THE ACCIDENT CLINIC WHERE I KEEP DOING REHABILITATION THERAPY AND A POLICE REPORT.

• 12/14/2021· AIR BAGSCrash

  The contact owned a 2020 Ford Mustang. The contact stated while driving at 65 MPH, in the center lane a tractor-trailer side swipe and hit the contact front passenger side door which caused the contact vehicle to spin around and hit a median wall, and spin out again with the vehicle coming to a stop in the middle of the intersection. The front tires were ripped from the vehicle. The air bags did not deploy. The contact sustained bruises on the lower and upper back, bruises to both knees. The contact also sustained vision impairment to where he started seeing black dots and a bruised left arm. The contact was also suffering from panic attacks. The passenger sustained a bump on the forehead, neck, and lower back bruises, as well the right knee was severely swollen. There was no medical treatment at the scene, but the contact went to the hospital the next day. A police report was filed. The vehicle was towed to a collision center where the insurance company deemed the vehicle was a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

• 12/14/2021· SUSPENSION,STRUCTURE,WHEELSCrash

  This vehicle has been in an accident with damage exceeded $5000.00 (I have a Ford Dealerships estimate to prove damage on the vehicle has not been eepaired nor reported) Again, substantial, front drivers side, hood, wheel, breakline, door and underbody damage occurred to this vehicle. It was never reported to Carfax nor any online reporting agency. This vehicle is being resold with a 'clean' carfax because damage has never been reported.

• 11/28/2023· ELECTRICAL SYSTEM

  The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/27/2025· UNKNOWN OR OTHER

  Rear camera recall timely manner complaint 25SA9/25v695

• 11/18/2025· ELECTRICAL SYSTEM

  The contact owns a 2020 Ford Mustang. The contact stated that while driving approximately 35 MPH in inclement weather, the instrument panel went black for approximately 5 seconds and then started operating as designed. The contact stated that the failure reoccurred on several occasions. The contact stated that on one occasion, while driving through a tunnel, the instrument panel went black and then returned to functionality. The vehicle was taken to an independent mechanic; however, the failure was not duplicated, and no fault codes were retrieved. The manufacturer was not notified of the failure. The failure mileage was unknown.

• 11/16/2020· SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2020 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V573000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AUTOMAX FORD LOCATED AT 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE UNTIL APRIL OF 2021. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 11/07/2025· BACK OVER PREVENTION

  The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

• 11/07/2024· ENGINE AND ENGINE COOLING

  The contact owns a 2020 Ford Mustang. The contact stated while driving 25 MPH, the check engine warning light illuminated. The contact stated that the engine overheated while driving. The contact was able to pull over and the vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant in the combustion chamber, engine block, and cylinder head, and the low-pressure fuel pump had failed. The dealer recommended an engine replacement. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the head gasket, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

• 11/02/2020· SERVICE BRAKES

  BRAKE PEDAL BRACKETS THAT BROKE DURING EMERGENCY BREAKING

• 10/27/2020· SERVICE BRAKES

  MANUFACTURER RECALL 20S52 AND NHTSA RECALL 20V573 NOTIFIED WALKER FORD, FL, NO ACTION BEING TAKEN.

• 10/21/2024· VISIBILITY

  The contact owns a 2020 Ford Mustang. The contact stated while the vehicle was parked or driving, the front passenger’s side window moved independently. The vehicle was driven to the dealer where it was diagnosed and determined that the passenger’s side window motor and wiring harness needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

• 10/14/2021· AIR BAGS,SEAT BELTS,SERVICE BRAKESCrash

  On July 26, 2021, I had a head on collision ( driver side to driver side ) where I felt like the vehicle didn’t want to stop. Even when I applied the brake, the vehicle kept going forward. In that collision, even though I was wearing my seatbelt, my head went straight up and I hit the top of my car. My head felt crunched into my neck and shoulders, and the belt restrained me enough to pull my right shoulder back and down from having my head crunching further into the top of my car. Although I wasn’t given a ticket for the accident, the Police found me to be at fault. Later, I went to an Urgent Care where they diagnosed me with having a concussion. I haven’t seen any other necessary doctors, because I don’t have the money out of pocket. I don’t know that my remaining PIP will cover anymore. I am still having issues with my head, neck, back, and hip now. I recently saw a Dentist and I may have TMJ. I never have experienced such pain of my entire left side of my face. My migraines have increased in frequency and intensity, and other health issues are agitated and inflamed.

• 10/04/2023· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I hope this letter finds you well. I am writing to bring to your attention some serious safety issues that I have encountered with a 2020 Mustang that I purchased from CarMAX, West Valley on September 24, 2023. Soon after taking possession of the vehicle, I noticed a malfunction with the airbag system. It is disheartening to report that I had to endure a three-day wait to have the necessary repairs carried out. The delay in rectifying this crucial safety feature is highly concerning, as it exposes both the driver and passengers to unnecessary risks. Unfortunately, the problems did not end there. Shortly after the airbag issue was addressed, the engine light illuminated on the dashboard. Despite my efforts to troubleshoot the problem myself, the light remained illuminated, indicating a persisting issue with the engine. Not only did this cause me considerable inconvenience, but it also raised concerns about the overall reliability and safety of the vehicle. The most alarming incident occurred on October 2, 2023, when my car unexpectedly broke down while I was driving on the freeway. This unexpected failure not only posed a significant risk to my safety but also left me traumatically shaken by the experience. I cannot emphasize enough the fear and anxiety I felt as I navigated the dangerous situation caused by the vehicle's sudden malfunction. I am deeply disappointed by the lack of quality control and the subsequent safety hazards that have plagued my 2020 Mustang. As a consumer, I have a reasonable expectation that the vehicle I purchase will be safe and reliable. It is distressing to find myself in a situation where my safety and wellbeing are compromised due to these issues. I have taken my concerns up with CARMAX and I am waiting for a response. It is my hope that they will investigate the matter and take measures to address it. I will not stop fighting for the safety of my family and myself.

• 10/03/2025· ENGINE

  I had the coolant gasket problem that resulted in having to get the engine replaced. It was a 202 mustang ecoboost premium.

• 10/01/2024· ENGINE

  The contact owns a 2020 Ford Mustang. The contact stated that after adding oil to the engine, the contact became aware that a significant amount of the engine oil had leaked out onto the ground. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not under recall for the failure. The failure mileage was approximately 72,000.

• 09/30/2020· UNKNOWN OR OTHER

  IF DOOE IS NOT FULLY CLOSED AND ENGINE IS SWITCHED TO DRIVE, SYSTEM SAYS TRANSMISSION NOT IN PARK RATHER THAN JUST DOOR AJAR

• 09/30/2020· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2020 FORD MUSTANG. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO IMMEDIATELY STOP. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER AND RICART FORD LOCATED AT 4255 S HAMILTON RD, GROVEPORT, OH 43125, WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.

• 09/26/2024· ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS

  - The light of the airbag and seatbelt came on my dashboard, went to the dealership and they told me that there's an issue with the control module, apparently there is a recall for that but since my car wasn't called they could repair. - Backup camera goes completely off when trying to go on reverse.

• 09/24/2020· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  DIGITAL INSTRUMENT CLUSTER GOES BLANK WITHOUT WARNING, USUALLY WHEN STARTING IT UP AFTER IT'S BEEN RUNNING. IT TAKES BETWEEN 10-30 MINUTES TO COME BACK ON. DEALER DOING WARRANTY WORK HAS RUN THROUGH ALL FORD RECOMMENDED TESTS AND REINSTALLATION OF AS BUILD DATA - NOTHING WORKS. THIS HAS HAPPENED SINCE THE VEHICLE WAS BRAND NEW; I NOW HAVE 19,000 MILES ON IT. FORD DOES NOT HAVE A TSB FOR THE 2020 GT MUSTANG WITH THIS PROBLEM. I CANNOT DRIVE THE VEHICLE WITHOUT THE INSTRUMENT PANEL.

• 09/17/2025· POWER TRAIN

  Description of the issue: The transmission has a recurring problem with shifting. When placing the vehicle into Reverse, it engages with a harsh and sudden jerk. When shifting from Reverse to Drive, there is a noticeable delay in engagement before the vehicle responds. These problems occur under normal operating conditions and are repeatable. Safety risk: This creates a significant safety hazard. The harsh jerking when shifting into Reverse can cause unintended movement, risking collisions or injury. The delayed engagement when shifting into Drive leaves the driver vulnerable in traffic situations (such as backing out of parking spaces or entering traffic), increasing the chance of an accident. Inspection/confirmation: The issue has been reproduced and confirmed by the dealership. However, it has not been permanently resolved. Ford has issued a Technical Service Bulletin (TSB) addressing this known transmission problem through a software update. Manufacturer/dealer involvement: When the vehicle was already connected to Ford’s diagnostic system for a Body Control Module recall, the dealer refused to apply the available TSB update for the transmission without charging an additional $280 “diagnostic” fee. This was despite the fact that Ford has officially acknowledged the issue and issued a TSB to address it. No permanent fix has been provided. Availability for inspection: The vehicle and transmission are available for inspection upon request.

• 09/15/2020· POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  THE ACTUAL GETRAG DEFECTIVE AND FAULTY MANUAL TRANSMISSION ON FORD MUSTANG 2020 STILL CAUSING SERIOUS PERSONAL SAFETY ISSUES NOWADAYS. IN MANUAL TRANSMISSION VEHICLES, DOWNSHIFTING GEARS ON A RELIABLE, EFFECTIVE AND EFFICIENT TRANSMISSION 'PART', IT'S A SERIOUS AND DETERMINING FACTOR AT THE MOMENT THE DRIVER NEEDS TO SLOW DOWN SAFELY OR EVEN STOP THE VEHICLE, ESPECIALLY ON LONGER DOWNHILL ROADS SO BRAKE OVERHEATING AND POSSIBLE FAILURE OF THEM CAN BE AVOIDED OR IN THE EVENTUAL CASE OF TOWING A LOAD... SHIFTING GEARS AT ALSO IMPORTANT WHEN INCREASING SPEED IS REQUIRED OR EVEN EXPECTED, LIKE AT THE MOMENT A CAR INCORPORATES OR MERGE IN TO A FREEWAY FROM THE RAMP AND IT'S REQUIRED TO MATCH THE ONGOING AND SPECIALLY, THE ONCOMING VEHICLES OR TRAFFIC, THIS RISK INCREASES IF THE ONCOMING VEHICLE IS A LOADED TRAILER TO SET 1 EXAMPLE. BEING ABLE TO EFFICIENTLY INCREASE SPEED IF 'SLOWING DOWN' OPTION IS NOT THE ADVISABLE IN THE PARTICULAR CIRCUMSTANCES; IS ACTUALLY A DETERMINING FACTOR AT THE MOMENT OF AVOID A LATERAL DEADLY COLLISION OR IN THE BEST OF THE CASES AN INJURY. THIS DEFECTIVE TRANSMISSION HAD SITUATED ME IN THIS KIND OF RISKY SITUATIONS OF COLLISION AND DEADLY CRASHES, THAT FORTUNATELY WERE MANAGED TO BE AVOIDED. FORD IT'S ACTUALLY FACING ON THIS YEAR (2020) A 'CLASS ACTION' (CASE 2:20-CV-11310-LJM-DRG ECF NO.1) FOR REFUSING US THE CUSTOMERS, TO GET REPLACED, REPAIRED, AND TOTALLY SOLUTION AND 'CURE' THE PROBLEM WITH THIS DANGEROUS AND UNRELIABLE TRANSMISSION PART. UNLIKE! FORD REFUSES TO ACKNOWLEDGE THEIR RESPONSIBILITY AND TRYING TO SCAM US AND EVEN CHARGE US EXPENSIVE AMOUNTS FOR REPAIRS, CLAIMING THAT 'IT'S A WEAR AND TEAR' ISSUE OR 'AGGRESSIVE DRIVING', 'DRIVERS PERFORMING BURNOUTS' ETC. TRYING TO SCAM US WITH EVEN A 1 MONTH OF USING, BRAND NEW CARS AND WITH THEIR WARRANTY, CLAIMING THAT IT'S DUE TO THE CLUTCH AND CLUTCH IS THE ONLY THING THEY DON'T COVER.

• 09/14/2024· POWER TRAIN,UNKNOWN OR OTHER

  After driving for 2 blocks, my car would not drive when hitting the gas pedal, the engine only reved. Unable to move the car in any gear, pedestrians helped push my car out of the middle of the road. Towed the car to a Ford dealership because the Ford app on my phone said "shift solenoid stuck in off position". Upon diagnosis the dealership said yes the solenoid is stuck in the off position but now the gears are slipping and you need a brand new transmission. This is the 10r80 automatic transmission that has had problems like this nationwide. I don't understand how this has not been recalled yet. With 63,000 miles a transmission should not be failing. There have been hundreds of documented cases of this specific transmission failing for countless reasons involving internal components.

• 09/12/2025· VISIBILITY/WIPER

  My backup camera on my 2020 mustang ecoboost goes blank when backing up at times and shows distorted images when it does work.

• 09/09/2024· ENGINE

  The contact owns a 2020 Ford Mustang. The contact stated that the engine overheated while driving at various speeds with the temperature gauge showing that the engine was hot(H). The contact stated that the vehicle hesitated while depressing the accelerator pedal with an engine misfire alert on the Ford App. The vehicle was taken to a dealer where a pressurized test was performed; the test showed no defect with the engine. The contact then took the vehicle to an independent mechanic where the spark plugs, and cabin air filter were replaced, and the fuel system was cleaned. The check engine warning light illuminated soon after the repair. The vehicle was taken back to the dealer where it remained unrepaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 59,000.

• 09/09/2021· SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

  The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 20V573000 (Service brakes, Hydraulic, Service brakes) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

• 09/02/2025· ELECTRICAL SYSTEM

  The rearview camera display threw up a blue screen then proceeded to throw up a back screen and told me “Camera is unavailable. Please contact dealership.” From my knowledge, there is a current recall out for this particular issue. I was attempting to back into a parking spot when this happened and I was surrounded by vehicles when this happened. There were no warnings on the vehicle dash or in the app. I would like this fixed as soon as possible.

• 09/02/2022· ELECTRICAL SYSTEM,VISIBILITY

  The contact owns a 2020 Ford Mustang. The contact stated that the passenger's side rear window failed to roll up completely. The contact also stated that the front passenger's side window would continuously roll up and down upon starting the vehicle and while driving. Additionally, the contact stated that the windshield wiper relay had failed. The trunk and hood warning lights were illuminated. The contact stated upon engaging the front passenger’s and driver's side seat heaters, there was an abnormal sound coming from the rear seats. The dealer was notified of the failure and picked up the vehicle for diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000.

• 08/31/2020· SERVICE BRAKES

  I MADE A SAFE DRIVING TRAINING WITH MY NEW 2020 FORD MUSTANG GT (EU MODEL) (AS I DO FOR EVERY NEW CAR I BOUGHT). DURING THE FIRST BREAK TRAINING (EMERGENCY BRAKING FROM 50KM/H (~31MPH) TO 0 ) THE BREAK PEDAL BROKE. LUCKILY JUST RIGHT BEFORE THE VEHICLE STOPS AND NOT AT THE BEGINNING OF THE MANEUVER. IT WAS NOT POSSIBLE TO MOVE THE VEHICLE ANYMORE, AS THE PEDAL WAS LOOSE NOW AND BRAKING NOT POSSIBLE ANYMORE. I THINK MAYBE OTHER BATCHES OF THIS PLASTIC BREAK-PEDAL HOLDERS MIGHT BE AFFECTED (PLEASE SEE ATTACHED PICTURES).

• 08/30/2023· AIR BAGS,STRUCTURE,ENGINECrash

  This 2020 Mustang GT VIN# [XXX] with 9,600 miles was a total loss that happened on 10/28/2022 paid out by Insurance company USAA 1-800-531-8111. Please take note that this vehicle was a TOTAL LOSS with severe FRAME DAMAGE. My Name is [XXX] and owned the vehicle when it was a TOTAL LOSS due to a meager collision on 10/28/2022. If you have any questions please contact me at [XXX] or [XXX] . I have all of the documents of the TOTAL LOSS and PAY OUT from USAA Ins. 1-800-531-8111. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/28/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  1. 2020 Mustang Ecoboost is equipped from factory with redesigned block to minimize/eliminate coolant intrusion and or head gasket failure. I still had the dreaded "ecoboom" issue with coolant intrusion on two cylinders as a result of a broken head gasket and poor engine block design. Regular maintenance was perfomed and use primarily Top Tier 93 octane fuel. 5K mile interval 5W-50 oil changes according to manual using Ford spec oil full synthetic. Cold Start Misfires and excessive engine shaking are still occurring despite short block replacement by Ford and they won't diagnose properly. 2. Electrical/Audio. Issue with crackling audio, audio skipping and both iPhones and Androids having disconnection issues. Factory reset the Sync module twice, attempted reset by unplugging car battery and also checked alternator. Replaced car battery with fresh battery and issue persists. 3. Powertrain: The 10R80 Auto Transmission is extremely jarring and does not shift smoothly. Hesitates throughout gears, sluggish gears changes. Gives whiplash effect even after a filter and oil change for the transmission with OEM fluid and filter. Premature Transmission gasket housing failure as well causing ATF to leak onto ground.

• 08/25/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Two issues actually 1. Back up camera gives the blue screen. Says unavailable and contact dealer. I have not yet as this just started. I am seeing a bunch of complaints on this though. 2. When I roll all the windows down then roll them up, the back triangle windows don't go up all the way. I have to get out of the car and pull them up all the way. Dealer said I just need to lube the edge and the groove they sit in. Which was tried. Didn't work. Could be a safety issue if I have to pull over and get out of the car to pull the windows up.

• 08/24/2023· POWER TRAIN

  Transmission issue. Transmission is leaking fluid. Vehicle is currently at my home waiting to go to dealership during normal business hours. Car started smoking and running hot while getting off the interstate. I was in a travel lane when this happened. Huge safety risk. Fire department was called to ensure there was not a fire that started. Car was towed to my home until it can be towed to a dealer during working hours. General vehicle inspection done by fire department to ensure there was not a fire. They advised the car not be driven until it has been inspected by Ford. No warnings or indications there was a problem other than the smoke billowing from the engine.

• 08/24/2020· SERVICE BRAKES

  WHILE DRIVING STRAIGHT AT APPROXIMATELY 65 MPH HEAVY PRESSURE WAS APPLIED TO BRAKE PEDAL CAUSING THE BRACKET HOLDING THE BRAKE PEDAL LEVER TO SNAP. THE BRAKE PEDAL THEN SUNK TO THE FLOOR CAUSING THE BRAKES TO NO LONGER BE FUNCTIONAL. THE ENTIRE BRAKE PEDAL ASSEMBLY WAS THEN DANGLING FROM THE ONE OF IT'S CONNECTION POINTS. A PIECE OF THE PEDAL BRACKET HAD SNAPPED FROM THE PIVOT POINT AND WAS THEN LOOSE ON THE FLOOR OF THE VEHICLE. EMERGENCY BRAKE HAD TO BE APPLIED TO STOP THE VEHICLE AND LUCKILY THERE WAS NO ACCIDENT CAUSED. THIS IS A SERIOUS ISSUE AND COULD HAVE CAUSED A FATAL ACCIDENT.

• 08/22/2024· ELECTRICAL SYSTEM

  The contact owns a 2020 Ford Mustang. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the APIM and FCIM had failed and needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,698.

• 08/20/2026· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  2020 Ford Mustang with the 2.3L EcoBoost engine. The vehicle has a documented history of coolant loss with no visible external leak, consistent with the known coolant-intrusion defect in Ford's 2.3L EcoBoost engines where coolant leaks internally into the cylinders. The vehicle previously threw a cylinder misfire code (P0301) and now shows a crankshaft/camshaft timing correlation fault (P0017). A scan tool confirmed the exhaust camshaft is approximately 18–19 degrees out of correlation. A new variable valve timing oil control solenoid was installed and did NOT resolve the fault, confirming the problem is mechanical — a worn/stretched timing chain. This wear is consistent with the oil dilution and contamination caused by internal coolant intrusion. The problem has been confirmed by an independent service center via scan data. The vehicle is available for inspection. Warning symptoms included the check engine light, a loud rattle on cold startup, and occasional hard/no-start conditions. This is a safety concern because internal coolant loss can cause overheating, cylinder head cracking, and potential engine failure or fire while driving. Repair cost quoted at approximately $2,000. Mileage approximately 54,400.

• 08/19/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEFire

  A 2020 Ford Mustang eco boost premium 2.3L L4 DOHC 16 valve 6-speed manual with push button start convertible top burst into flames on [XXX] at about [XXX]. The entire car and the black box were consumed by flames that spread to my carport, shed and mobile home. From what I read; it might have been designed for a road racing car. I am [XXX] , and requested a small car from Enterprise and this is the only car they had for me. Zero to 60 mph: 4.9–5.7 sec Zero to 100 mph: 13.5–15.5 sec Standing ¼-mile: 13.4–14.3 sec Top speed: 145–155 mph. Why would they have put [XXX] in this car? I drove it as cautiously as I drive my 2011 Taurus. I did nothing to cause this fire. I have reached out to FMC and Enterprise and have finally come to terms that I have to ask for charity to get the home livable. We run a gas generator for one air conditioner, small frig and well pump for water. The roof leaks, the firefighters puled every outlet in the rooms near where the fire entered my home. The electric meter was pulled off my pole as is standard procedure in my county. Now I am begging for a new roof and a new 200 amp box and all new wiring so the county will allow the electric to be connected again. FMC did not design this car well. It caused a disaster for me and my family. I cannot afford a new home, I just want to get this one livable. Entreprises had RIMKUS do a complete investigation which revealed nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/19/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  Intermittent loss of throttle with wrench light. Engine goes into derate, have to shut off car, let sit for 3-5 minutes, restart then ok until it occurs again. Loss of throttle at any time is unsafe. Two Ford dealers have tried to repair with no luck. They have replaced the throttle pedal assembly, the throttle body, and now the PCM. Problem is still present. Have an ongoing Ford customer service case #CAS44568044-D6G8F8. Still awaiting resolution. Vehicle is still under 3/36 Base warranty. Problem has been ongoing for a little over a year now.

• 08/10/2026· ELECTRICAL SYSTEM

  I suspect an electrical problem/short is causing my passenger side window to open and close about half an inch uncontrollably. This has been a minor inconvenience but last time it happened, it triggered the passenger door to open when driving. I had to pull over to manually secure the door. Very troubling safety issue.

• 08/10/2022· POWER TRAIN,SERVICE BRAKESCrash

  Caught in stop and go traffic at night for 45 minutes. Car started moving forward even though my foot was only on the brake pedal. My first thought was I'd accidentally pressed both the brake and gas pedals, but I could see my foot on the brake pedal since the under-dash area is lit in the Premium model. It happened for about one minute the first time, then happened again a couple minutes later. I hit the bumper of a tour bus during the second instance at about two mph. The tour bus driver apparently didn't notice the hit and changed lanes a few minutes later. I didn't see any damage to the tour bus, but my license plate bracket and license plate were bent, and the middle part of my bumper didn't snap back together correctly. The Ford dealer was unable to duplicate the problem, and the brakes and vacuum pressure module didn't show any leaks. The service advisor said it was impossible for the transmission to engage without pressing the gas pedal, but I suspect the 10-speed transmission since the engine rpm didn't appear to change. There were no warning lights before or after the incident and the service advisor said no codes had been set. In retrospect I should have tried putting the transmission in neutral, used the emergency brake,or turned off the ignition (but a tractor trailer was about ten feet behind me).

• 08/07/2024· FUEL SYSTEM, GASOLINE

  The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that a Fuel Inlet warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, however; the contact was not provided the diagnostic result. The warning light was reset. The vehicle was not repaired. The contact stated the failure reoccurred. The vehicle was taken to a different dealer, where the contact was advised there were failures with the EVAP System; however, the full diagnostic result was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

• 08/04/2023· POWER TRAIN

  The contact owns a 2020 Ford Mustang. The contact state that the while driving at an undisclosed speed and making a right turn, the vehicle failed to shift into 2nd gear and stalled. No warning lights were illuminated. The contact stated that upon inspecting under the hood of the vehicle, he noticed that the clutch fluid line had shifted back and forth causing the failure. Additionally, the contact stated that he smelled a burning fuel odor inside the engine. The contact stated that he was able to restart the vehicle and drove the vehicle in 1st gear. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 18,923.

• 08/03/2026· POWER TRAIN

  The 10-speed automatic transmission on my 2020 Mustang failed internally at approximately 18,073 miles. The vehicle began shifting harshly at low speeds with an intermittent clunk. While driving, the transmission would slip slightly and then either surge forward or hesitate with a dull thud before engaging. The behavior was unpredictable and worsened over time. No warning lamp ever appeared and no diagnostic trouble codes were stored, so the driver gets no advance notice of this condition. This is a safety hazard when pulling into traffic, turning across an intersection, or merging. When power arrives late, abruptly, or not at all, the driver cannot judge a gap in traffic reliably. An authorized Ford dealer verified the concern on a test drive, confirmed the vehicle failed the CDF clutch cylinder leak test, and documented an internal tapping noise in Drive and Reverse. Fluid level was in spec. The dealer performed Ford TSB 25-2475, which addresses harsh and delayed shifting on this transmission: the unit was removed, torn down on the bench, the CDF cylinder replaced, and the unit reassembled and reinstalled. It did not correct the concern. The dealer's written notes state the concern was still present, the TSB did not cure it, and the transmission has an internal failure requiring replacement. Independent transmission specialists I consulted all recommended full replacement rather than rebuild, citing known problems with this transmission in this model year. Ford has revised multiple technical service bulletins on harsh and delayed shifting for this transmission over several years. My vehicle failed at roughly 18,000 miles, far under the 60,000-mile powertrain warranty limit, but Ford declined assistance because the five-year time limit had passed.

• 08/01/2022· UNKNOWN OR OTHER

  Brake light switch stopped working at around 30k miles. Cruise control stopped working and acceleration does not work. Will go no more than 45 mph and stall and stop.

• 07/31/2025· AIR BAGS,SEAT BELTS,SEATSCrash

  On [XXX], I was involved in a front-left collision while driving my 2020 Ford Mustang GT (VIN: [XXX] ) with my [XXX] daughter in the front passenger seat. She weighs approximately [XXX] and was properly seated with her seatbelt fastened. The only airbag that deployed was the driver’s knee airbag. The front passenger airbag did not deploy at all. After the accident, the FordPass system reported multiple “Restraints Indicator Lamp Warning” alerts, all timestamped the day of the crash, stating: “Your Air Bag Warning is on due to an issue with the front passenger air bag system. The front passenger airbag may not work properly.” This alert was not visible on the dashboard prior to the crash and was only discovered after checking the app. This failure of the airbag system placed my daughter at serious risk. A properly seated child passenger of sufficient weight should have been protected. The vehicle had approximately 19,177 miles at the time of the accident and had no prior airbag-related service or known damage. The crash occurred at normal road speed during a left turn when another vehicle impacted my front driver-side area. My vehicle is currently with the insurance company and available for full diagnostic inspection by NHTSA or the manufacturer. The passenger-side OCS and SRS systems should be investigated for sensor failure, deployment failure, or manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/27/2020· UNKNOWN OR OTHER

  WASHING MY CAR AROUND THE EXHAUST PIPES I CUT MY FINGER TO THE BONE. THIS IS THE SECOND TIME I HAVE CUT MYSELF ON THESE PIPES. AFRAID MY SON OR ANOTHER PERSON WILL HAVE THE SAME ISSUE.

• 07/26/2024· ENGINE AND ENGINE COOLING,ENGINE,STRUCTURE

  The contact owns a 2020 Ford Mustang. The contact stated that the engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic convertor and active grill shutter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 86,000.