2020 Chrysler Pacifica Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2024· ELECTRICAL SYSTEM

  The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: RQ24004 (Electrical System). The failure mileage was approximately 50,000.

• 12/18/2023· ENGINE

  Check engine light came on first in 12/2021 because of a failed coolant heater. Dealer repaired under warranty in 8/2022. Loud/rough idle started 2/23 dealer could not determine what was causing the sound. Started noticing empty coolant bottle once a month. 11/23 check engine light came back on indicating coolant heater failed again. Still noticing vehicle losing coolant. Vehicle begins rough idle again and misfiring code in #3 cylinder. Dealer requires diagnostics to determine reason for coolant heater failure since they replaced in 8/22. soonest appointment avail for diagnostic is [XXX] Misfire continues. On [XXX] goes in “limp mode” take it immediately to the dealer, service advisor clears codes sends me on my way. Take vehicle to scheduled diagnostic on [XXX] and they determine the cause of the rough idle is the valve cover seal leaked oil into spark plug tubes and coils were soaked in oil. Warranty has expired and the dealer cost is $2700. I take to my local mechanic on [XXX] and he replaced all recommendations for $1800. He recommends that coolant is being lost due to head casket issues, cracked block. I have read dozens of the same experiences with these vehicles on Pacifica forums and believe that there is a huge safety issue as they are advertised for families and can carry 6+ passengers and the cost for repairs is in the $6000-$15000 range and are occurring when the vehicle warranty has expired. [XXX] [XXX] [XXX] 2020 Chrysler Pacifica Hybrid Lithia Chrysler Jeep Dodge Ram Bend, Oregon INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/14/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

  I was travelling on I-95. My 2020 Chrysler Pacifica Hybrid completely shut down while driving at 65-70 mph. A Service Charging System message flashed on the dash. The van decelerated and another message "put in park to start" flashed. All of this was while I was driving on the interstate. I was able to brake to a stop on the shoulder and turn on the hazards. I was NOT able to turn off the car. The gears would not move. I could not put it in Park. After 20 minutes I was able to put it into park and turn it off. I restarted the van, but the same message flashed and I could not move. The van was towed to a Chrysler dealership. They had the car Monday and part of Tuesday. They could not duplicate the issue and could not find any error messages. They said they checked the battery several times and it was fine. There was nothing else they could do and sent me home with the van. Fortunately, I was in the right hand lane when this happened. I don't know what would happen if this occurs while in the middle lane and would need to maneuver to the shoulder. I have found that this is not a unique situation and the exact thing has happened to many other Pacifica owners. Unfortunately, I do not believe this is the last time this will happen. I am TERRIFIED to drive this van. I would guess a battery, electrical or computer issue, only because of the many messages on the dash and the inability to turn off the vehicle. I will gladly offer my van for inspection if requested.

• 12/06/2022· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealership was unable to locate the issue.

• 12/05/2022· POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time this has happened over the past two months. The dealer updated software as a "fix" the first time, which has not fixed the issue. It also happened a third time when pulling into the dealer for service today. Dealer was able to see the issue. It is extremely dangerous, as there is no warning before losing all propulsion and it can happen at any speed and at any time. Please note that this appears to be the exact same issue addressed with NHTSA recall 22V-865, and both vehicles are manufactured by FCA and likely use the same hybrid electric powertrain. By addressing this loss of propulsion issue in the Chrysler Pacifica Hybrid now, there is a chance to save lives (there was a death caused by the Jeep 4xE recall issue) by mandating this same recall for the Chrysler Pacifica Hybrid.

• 11/08/2022· POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min.

• 10/18/2021· POWER TRAIN

  While driving on electric only power at highway speeds, the van stalled. The dash showed "put vehicle in park to restart" and I had to pull over with no ability to accelerate, come to a complete stop, and place the vehicle in park in order to start the van again. This happened several times, the dealership was unable to recreate the stalling issue, but found two codes stored from the check engine light coming on just prior to the stalling: P0A43 - Drive Motor A Position Sensor Circuit Intermittent P0A3F - Drive Motor A Position Sensor Circuit Both Chrysler and the dealership initially refused to attempt any repairs, and wanted me to take possession of a vehicle that is randomly stalling at highway speeds, which is extremely dangerous. When I refused and pushed them to actually address the codes, they decided to replace the transmission, which houses Drive Motor A. This same issue and process has been repeated with Pacifica Hybrid models ranging from 2017-2021, and is widely reported on the website Pacificaforums.com

• 10/12/2022· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It’s been in the shop since 7/6 and now they say a new hybrid transmission will be in on 8/3. This is the worst situation that I have ever had with any vehicle!

• 10/06/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.

• 10/02/2022· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.

• 09/21/2023· SUSPENSION

  My vehicle developed a squeaking noise and led to a lower control arm malfunction I have searched the web and found that it's a common problem with a specific van My daughter owns one and developed the same problem this could result in loss of steering

• 09/20/2024· ENGINE

  A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder head, gasket and spark plug.

• 09/20/2023· STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my car hasn't returned my phone calls or voice mails in a week now to inform me how long I might be without my vehicle. A day before the incident a message appeared: ?service Hybrid electrical system It happened fast but prior to the failure the display flashed red and sounded an alarm Shift to P to start for a few seconds, then the gear shifter was flashing....then I lost all power.

• 09/19/2022· POWER TRAIN

  On July 30th 2022 the van suffered total loss of motive power while driving on a rural highway at 65mph. The incident put my family as risk as I was required to coast the car off of the side or the road to keep from becoming an obstruction to traffic. If the incident had occurred on a 3 lane highway or in heavier congestion I may have been unable to pull off the road before losing my momentum. The van showed no prior indication of malfunction until it shuttered as the engine stalled. Following the shutter and loss of all forward power the car dash produced a check engine light followed by a warning to Pull over and place car in Park. I pulled over to the side of the road and was able to place the car into park and shut it off. After that the car would not start or shift out of park and only displayed "Service Charging System" on the dashboard. The car was then towed to the nearest Chrysler dealer (Watson Benzie, LLC 1514 Benzie Hwy Benzonia,MI49616-9650) where it was determined that "Power Inverter Module" had failed and needed to be replaced. As of September 19th 2022 the car is still at the dealer awaiting a replacement part. The damaged part should be available for inspection.

• 09/08/2024· UNKNOWN OR OTHER

  Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while still running. They turned the car off and when they looked at it several days later there were no errors codes and the car was turning on/off and able to shift out of park and drive. They returned the car to me without any explanation for why this happened. The car was purchased 13 months ago and this is the second time this has happened. The car did the same thing in January 2024. The car ran for hours without being able to shift out of park or turn off. The car died by the time it was towed to the Chrysler service center. The service center recommended replacing the auxiliary battery at that time, which we did (Jan 2024). They said there were no mechanical error codes showing.

• 09/08/2021· UNKNOWN OR OTHER

  Husband was driving the vehicle on a highway during a road trip and it turned off while he was driving. It generated a “charge fault” message on my phone (uConnect). He pulled over to the shoulder, had to start it again, got going, and it died again. He managed to limp it into the nearest town, we had to pay to have it towed and rent a car to get our family home. Vehicle has fewer than 8,000 miles on it, was purchased new December 2020.

• 09/06/2024· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.

• 08/27/2023· POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Twice now the A/C has quit, and a short time later the Hybrid battery severely overheats and the van shuts down. This happens at highway speeds, and the vehicle loses power and shuts down. This is dangerous to have a sudden shutdown at 75 MPH. When driving in hot weather for a couple hours, the electric A/C compressor quits. On this van, the Hybrid battery is cooled by the passenger HVAC system. When the A/C quits first you feel the air from the ducts getting warm. Then you get a message on the dash for "Battery Conditioning" and a Check Engine light. If you keep driving, it stalls and will not restart until the battery cools off. It takes about 3-4 hours to get the van to move again at reduced power. If you let it cool overnight, the van drives normally until the next incident. There are trouble codes set for battery overheating, P0A7E, P1AA6, P1A9A, P1A21, P1AA2, P1A9E. There have been multiple unsuccessful attempts to diagnose the van by Chrysler dealers. Dealers can't/won't replicate this due to having to drive for approximately 2 hours in high ambient temps. The vehicle is fine in moderate or cold temps due to not needing the A/C to cool the battery, it is cooled and heated by secondary systems in those conditions. This issue is very dangerous because lithium batteries do not like extreme high temperatures, this issue could cause a thermal runaway event of the battery. Many of the codes that were set are for the battery temperature exceeding 131F (55C), which is severely hot for Li-Ion. This is much hotter than safe high temp recommendation for Li-Ion. Recall 03A for not giving warning before stalling was performed, however this issue is not the same symptom, nor the same cause as that recall. That recall involves a transmission short, not battery overheating. My van has had multiple reflashes and is up to date on all software. My vehicle was a "lemon law" buyback for the same stall issue, and was purported to have been fixed before I purchased the van.

• 08/20/2022· STEERING,POWER TRAIN,ENGINE

  The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We’re taking it back in. But based on online forums, this is a dangerous and widespread problem with the Pacifica Hybrid. Please investigate! I have kids. Thanks!

• 08/19/2020· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 08/18/2023· SEATS

  The second row seats recline locking mechanism failed. It does not lock leaving the seat to collapse and extend. It is unsafe because it does not lock making it unsable for anyone that sits in it and could cause injury. The component has not been inspected by the manufacturer or anyone. I am taking to dealership. Last time I did they did not inspect but told me they have seen problem before and requires seat replacement at $3600 per seat. I left without inspection when one seat failed. Now my other second row seat is also failing. My car is no longer able to transport my children as I do not have enough available safe seats with the second seat failing. There were no warning lamps. I noticed this when my daughter said her seat was moving while I was driving.

• 08/10/2024· ELECTRICAL SYSTEM,ENGINE

  I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through my State Farm insurance but had trouble getting a vehicle to my location. After an hour of being stranded on the highway in high heat with small children, the car finally turned back on, with the check engine light on. I took it to the Chrysler service station in Walla Walla. They said that the car showed no errors and that it was safe to drive. The check engine light turned back off. I researched this and it’s related to recall 03A, which I am now having performed. The problem is that the fix they are doing for 03A does not fix the underlying problem — it just changed the text of the error message and adds potentially a few more seconds before the car turns off and I lose control of the vehicle. I don’t understand why this “fix” was accepted if the car is still unsafe to drive. I would expect Chrysler to have to replace the faulty components in the transmission. I often have to drive in remote, unpopulated areas in bad weather, icy conditions, etc. Even with the “fix”, the car will not be safe to drive in such conditions. What if my car turns off when I’m on a mountain pass on an icy road? If I survive the crash, I’ll still be stuck on the side of the road in freezing conditions. I am extremely disappointed that the NHTSA approved this “recall fix” that leaves these vehicles unsafe to drive. Because of the problems with this car, I can’t get very much for it in trade-in, and honestly it would be unethical to sell it to an unsuspecting family. Now I’m stuck with an expensive, unsafe vehicle.

• 08/04/2021· VISIBILITY/WIPER

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 5 mph, the front windshield wiper arms started to malfunction. The contact stated that the driver’s side wiper arm seized and caused damage to the body of the vehicle. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and advised the contact to file a complaint. The failure mileage was approximately 13,500.

• 08/01/2023· ELECTRICAL SYSTEM,ENGINE

  The car has lost power while driving multiple times. It was in the shop for many months more than once regarding the issue. An error came on the screen saying “vehicle speed may be reduced” then it stopped. The most recent time. After the recall fix. I got a second warning telling me to pull over because the car was going to stop. I barely made it off the highway into a parking lot. The time before that I was off the side of the road on a frontage road because the car could not make it to a parking lot.

• 07/30/2024· SEATS

  Both 2nd row quad seats have failed. The lever for leaning the seat forward pulls a cable that has a large spring in a plastic housing that fails. It failed on both seats within the same day in a hot weather environment. After failure, the seats both slide and tilt without the ability to lock into position. This is a HUGE safety concern as it provides no restraint to the occupant. There are hundreds of accounts of this same issue on forums and reddit posts and highly documented the part that is failed. I have taken to a dealer for repair but fear it will happen again if the part has not been redesigned by Stellantis. There is no warning to this failure so it can happen at any time. Thankfully we were at home when it failed and not stranded somewhere else. With the hundreds of instances I have read accounted online, it is SHOCKING that this is not a recall yet.

• 07/21/2024· ENGINE,FUEL/PROPULSION SYSTEM

  We were traveling 70 mph down a steep incline and suddenly the vehicle, a Chrysler Pacifica Hybrid, displayed the warning "Pull Over - Vehicle Will Shut Off Soon" and immediately the vehicle lost all motive power. I was able to pull over to the side of the road safely. This is the second time this has occurred. The first time a Chrysler dealership did not fix the problem. The code pulled was P0A43 related to the 03A recall.

• 07/18/2023· ENGINE

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle independently accelerated and slowed down with a message to “Pull Over Safely – Engine Will Shut down” displayed. The contact pulled over and the vehicle shut off. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that software update needed to be performed. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 58,000.

• 07/17/2021· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.

• 07/15/2024· UNKNOWN OR OTHER

  We were driving and the vehicle displayed "Pull Over, Vehicle will Shut off Soon" along with a check engine light. Fortunately we were almost home and the vehicle made it to our house before shutting off. We took it to the dealer and the dealer claimed they were not able to reproduce the issue or see any problems with the vehicle, despite it losing motive power.

• 07/12/2023· ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

• 07/08/2024· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. The first time it occurred on a narrow mountain road at night but I was safely able to drive slowly for about a mile before finding a parking lot to pull over. Several times were significantly more dangerous and occurred while traveling 70mph on a busy interstate and forcing us to navigate across several lanes of traffic into the emergency lane in a vehicle that is no longer able to keep up with traffic due to significant power loss when limp mode. Once pulled over, the vehicle must be turned off for several seconds before restarting and driven again. Occupants are at significant risk of being involved in a collision during the entire process from unexpected power loss, navigating traffic with said power loss, parking and restarting the vehicle on the side of a busy road, and attempting to safely merge back into traffic which is often traveling 70+mph. This entire issue is due to a faulty wiring harness in the transmission of 2017-2023 Chrysler Pacifica Hybrid that can short circuit and requires immediate shutdown of the vehicle when it occurs. Thus far the only remedy from Chrysler is a software update which installs a driver warning to pull over and restart the vehicle before it shuts down instead of immediately shutting off. This is marginally better than complete power loss but still poses significant increased safety risk for passengers and surrounding vehicles and a remedy that stops the failure from occurring in the first place needs to be implemented immediately. This has been known to effect 70,000 vehicles from 2017-2023 year models and the fact that a remedy to the actual problem has not yet been made is appalling and dangerous.

• 07/05/2022· ENGINE,FUEL/PROPULSION SYSTEM

  While driving down the highway at about 65MPH on battery, the car suddenly lost power when the battery reached <1% instead of immediately switching to gasoline powered mode. The car continued to slow down until it was stopped and gave an error saying to service the charging system. I was then able to turn the car off and restart it, from that point it continues in gasoline mode. This was a dangerous situation to loose power unexpectedly on a busy highway. The vehicle has not yet been inspected by the manufacturer.

• 06/30/2021· POWER TRAIN,FUEL/PROPULSION SYSTEM

  On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when going down a hill. The hard braking seems to overwhelm the recharging system when the battery is at 0% causing a powertrain shutdown and all kinds of error lights flashing. It eventually ends with a "SERVICE CHARGING SYSTEM" message. Once the vehicle is in this condition it is very easy to replicate as I was able to do in this video that I recorded: https://www.youtube.com/watch?v=s6NF-kKPx5w This is quite dangerous and has left me barely able to get to the shoulder of major highways several times.

• 06/24/2024· ELECTRICAL SYSTEM,ENGINE

  Got the stop safely Vehicle will shut off soon warning. My wife was upset and not sure what to do. Was able to start again but now we don't trust the van

• 06/24/2023· ELECTRICAL SYSTEM,ENGINE

  My family was driving down the highway and an error message came on the dashboard telling us to " stop safely. Vehicle will shut off soon". The vehicle lost acceleration power making it dangerous to change lanes. We made it to the shoulder and turned off the car. We called our service station since they had just done a recall update regarding these types of error messages. We were able to start the car again with only the engine service light on. We assumed there was some type of issue as we transferred from battery to gas since it's a hybrid. We had just drained the battery when this error message had appeared. However, this happened again less than an hour later into our trip but and our battery had gained some power due to hills. We again pull to the shoulder. We're able to turn off the car. Let rest for 1 minute restart and then it was drivable. In total this happened six times on this long distance trip. Never before have we had this issue. The car has 24,000 mi on it. Our safety was put at risk because we had to pull onto the shoulder on busy highways and restart the car. We've scheduled a service appointment at the first available time with the local dealership. We are currently out of town on vacation and cannot take it to the dealership that did the recall.

• 06/17/2022· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping on the brake harder, I received a FCW alert. I was already on brake pedal and after my reaction time elapsed I pushed hard on the brake pedal which sunk to the floor and gave no additional deceleration from the vehicle. This continued until the CIB/AEB built pressure and stopped the vehicle, which was about 0.25-0.5s later. I didn't hit the vehicle in front of me but the very disturbing part was that the vehicle was not responding or decelerating with driver request.

• 06/01/2023· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everything seems to be normal. Towed to dealer and reported to Chrysler multiple times and they are not taking car of this ones as they cant replicate the issue.

• 05/31/2023· ELECTRICAL SYSTEM,ENGINE

  The vehicle stopped in February 2023 due to a power inverter problem (it’s subject to an NHSTA safety recall). We were driving to Florida from Philadelphia when a “red turtle” warning light came on. We were able (luckily) to get off the highway before the vehicle stopped with all electrically systems impacted (the car wouldn’t even turn off). We managed to pull into a parking lot then had the vehicle towed to the nearest dealer. Since then we have been trying to get the car repaired to no avail.

• 05/25/2023· POWER TRAINCrash

  The contact owned a 2020 Chrysler Pacific. The contact stated while entering the vehicle unknown warning lights illuminated, and the contact shut down the vehicle and restarted it. When the contact restarted the vehicle, the contact noticed that the engine was running rough and shut down the vehicle. When the contact exited the vehicle, it roll backward on its own and rear-ended into a fence causing damage to the fence and damage rear passenger side bumper. No one was injured. A police report was filed. The vehicle was towed to an unknown place. The manufacturer was not contacted. The failure mileage was 27,000.

• 05/23/2025· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.

• 04/30/2024· FUEL/PROPULSION SYSTEM

  Invertor coolant pump failure, giving a Check Engine Light P0E7C (coolant bypass valve B control circuit having low voltage). Part from Chrysler seems to be on national back order. replacement part offered by dealership keeps failing.

• 04/25/2023· ELECTRICAL SYSTEM,ENGINE

  Car stalled (engine stopped working) while driving on highway.

• 04/15/2021· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK ON IT WAS AGAIN UNDER POWER. THE VEHICLE WAS ABLE TO BE CAUTIOUSLY DRIVEN TO THE DEALERSHIP AND AT THE TIME OF WRITING THIS IT IS BEING SERVICES FOR THIS ISSUE. IN BOTH THE JUNE 2020 AND CURRENT SITUATION, THERE WAS AN ERROR CODE STATING "SERVICE CHARGING SYSTEM". IN BOTH CIRCUMSTANCES, THIS HAS OCCURRED AT HIGHWAY SPEEDS WITH SIGNIFICANT URBAN TRAFFIC. MY WIFE WAS DRIVING THE VEHICLE THIS LAST TIME WITH OUR CHILD IN THE VEHICLE. WHEN THIS HAPPENED SHE WAS ON A ONE LANE EXPRESS LANE WHERE PEOPLE TRAVEL AT THE HIGHEST HIGHWAY SPEEDS. SHE WAS SO CONCERNED ABOUT GETTING STRUCK BY ANOTHER VEHICLE SHE CONSIDERED HAVING BOTH OF THEM DEPART THE VEHICLE AND CROSS MULTIPLE LANES OF TRAFFIC TO GET TO SAFETY. IT IS EXTREMELY DANGEROUS FOR THE PEOPLE IN THE VEHICLE AND FOR CARS AROUND THE STALLED VEHICLE. THANKFULLY THEY DID NOT GET STRUCK.

• 04/08/2022· ELECTRICAL SYSTEM

  The Electric Coolant Heater can become in a locked state thus causing the demist function to stop working when driving in EV mode. This can potentially present visibility issues when driving in cool weather and there is no heat in the vehicle until the ICE is engaged. The error code that occurs is POE15. This is a known problem and there is a supply chain issue

• 03/25/2025· POWER TRAIN

  We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.

• 03/14/2023· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 03/13/2023· ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 03/08/2023· ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 03/07/2023· ENGINE

  The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an Auto Parts store for a diagnostic test. The employee retrieved DTC: P0A43-00 (Drive motor ‘A’ position sensor circuit intermittent). The vehicle was taken to the dealer, and update 22-100 was performed; however, the failure recurred. The vehicle was taken to Nyle Maxwell Chrysler Dodge Jeep RAM of Austin (13401 Highway, Ranch Rd 620 N, Austin, TX 78717) where the vehicle was diagnosed and the contact was informed that the vehicle experienced the failure listed in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the contact stated that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 24,813.

• 03/07/2022· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  On two instances when traveling on the expressway, the car lost acceleration entirely and the dashboard provided an error message "service charging system". The car slowly decelerated and had to be pulled over to the side of the road, across several lanes of traffic, creating an extremely dangerous situation. Once the car was turned off and turned back on, it appeared to work normally. This happened once on March 1 and once on March 6.