2020 Chrysler Pacifica

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2022· ELECTRICAL SYSTEM

  The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. After multiple attempts, the vehicle was able to be restarted. The contact stated that the failure recurred. The vehicle was taken to a local dealer, where unknown components were repaired. The vehicle was repaired, and the contact referenced the failure to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

• 12/23/2025· STEERING,EXTERIOR LIGHTING,WHEELS

  The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was dragged with the wheels locked during towing rather than transported on a flatbed. This caused damage to multiple systems. Following the tow, all four tires developed visible bulges consistent with being dragged while immobilized, creating a significant risk of tire blowout at highway speeds. Steering and alignment became unstable, with grinding noises and loss of predictable control. The hybrid underbody shielding was also damaged, leaving components exposed. These conditions have persisted despite repeated notice to the seller and service administrator. A repair facility has confirmed the vehicle is not safe for long-distance or highway travel. The vehicle must regularly be driven at interstate speeds, and continued operation poses a serious risk of crash or injury. The vehicle remains in service only due to lack of alternatives, despite known safety defects affecting steering, lighting, and tires.

• 12/23/2020· SUSPENSION

  TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, (334) 226-8881) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.

• 12/22/2022· POWER TRAIN,ENGINE

  Severe shaking, or rough idle, when in park or drive but at stop. Chrysler dealership was washed their hands of this issue. I have had it in at least 4 times for rough idle/shaking issue. Has yet to be resolved and is still under warranty.

• 12/21/2022· ELECTRICAL SYSTEM,ENGINE

  My car has had an electrical fire/smoke smell with no check engine or other warning lights on. No signs of overheating, etc. and now I=has been having. a hard up and down shift. Today while stopped at a light smoke was boiling out from underneath the hood.

• 12/17/2024· POWER TRAIN,ELECTRICAL SYSTEM

  I came to a stop at a stop sign yet again & the emergency brake engaged & put the car in park & shut itself off. I’ve lost count of how many of these forms I’ve filled out & how many times it’s happened and NOTHING IS GETTING SOLVED!!

• 12/11/2023· POWER TRAIN,ENGINE

  Since performing the latest recall (03A/NHTSA 23V-010) this car has gone into a "limp home mode" a half dozen times -often with a car full of children and at least once in a long construction zone on the Washington DC beltway! The recall "fix" for the faulty transmission wiring was apparently to program the electronic control to recognize faulty wiring and put the car in "limp home mode" - supposedly this makes it safe! Really? on DC beltway at night in a construction zone! The dealership told me that Chrysler would replace the transmission - 5/25/23. I have been in contact with the dealer numerous times and also Chrysler customer care. No one can give me a delivery estimate for the transmission and in the meantime, we continue to experience the total loss of power in the most horrible of circumstances. Neither Chrysler nor the dealer has offered a rental car or a loaner vehicle. This recall was totally inadequate to address the wiring and safety issue due to the lack of response from Chrysler to fix the actual problem.

• 12/10/2024· ENGINE,FUEL/PROPULSION SYSTEM

  The car was running great, but then I had the check engine light on. When I checked the vehicle with an OBDD2, I got P0303 (misfired cylinder 3). A mechanic expert and I checked the vehicle for a possible blown head gasket, low compression, and defective spark plugs, and all was good. The car is a 2020 Chrysler pacifica and should have problems of this kind

• 12/07/2022· POWER TRAIN,VEHICLE SPEED CONTROL

  The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error codes were retrieved. The dealer replaced the battery; however, the failure recurred with the brake warning light illuminated. Additionally, while the vehicle was being taken back to the dealer, the vehicle unexpectedly rolled backward while the transmission was shifted into drive(D). The dealer test-drove the vehicle; however, no error codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

• 12/03/2024· ELECTRICAL SYSTEMFire

  Our Chrysler Pacifica caught fire in the passenger cabin, appearing to start near the 2nd row drivers side passenger seat. The fire department said it was an electrical fire.

• 12/02/2023· ENGINE

  The seals on the oil filter housing and the valve covers go bad. I have been smiling a burning oil smell off an on for the last 8 months. I reported this to the dealership and was told that the seals on the PCV valve seep they all doit should be ok. As time rolled on the van went put of warranty and the smell got worse. I went back to the dealer and they finally looked the way they should have 8 months age and found the problems listed above.costing me 712.69 dollars. You look ant where on the web about this problem and find that Chrysler is fully aware and they are doing nothing about it . What happens when we are going down the road and enough oil leaks and runs down the manifold then starts a fire??? I contacted Chrysler and got no help at all.

• 11/30/2025· VISIBILITY/WIPER

  The windshield fogging up is insanely unsafe. Had to pull over multiple times in rain no matter what the setting are. Recirc, hi low hot cold. Nothing makes it better. I’ve read several complaints online with the same issue

• 11/30/2023· STEERING,SERVICE BRAKES,ENGINE

  Our car was fixed for a recall 5 months ago for engine failure on the highway because of an electrical issue. On Saturday morning driving on the highway, the car's dashboard gave a warning when we driving on the highway, 70 mph, and then immediately started breaking. This caused us to be slowing in the middle lane to 45 mph and cars swerving around us. We were very lucky to be able to maneuver around traffic and safely make it to the shoulder to catch our breath. This could of been a really bad accident involving 3-8 cars. We had the car towed to a dealership and after a diagnosis, the car needed a whole new transmission. The recall was an electrical update to control wiring in the transmission but then the transmission only after 32k miles completely shut down and needs to be replaced. We are hoping this gets looked into. After reading on forums, this issue has happened multiple times. We did have the recall fixed but it seems like the recall is 100% effective. Since this is a major issue and can cause fatality or serious body injury, FCA should have a more effective update to fix this issue with the transmisson.

• 11/20/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  While driving down the highway car makes a pop sounds and shuts completely down. Would not start again for 4+ minutes. Upon a quick google search learned this happens a lot with this vehicle and was apparently recalled and fixed in the past and seeing how this vehicle has no open recalls that was supposedly fixed. However this is the 2nd time it has done it with us alone

• 11/19/2025· POWER TRAIN,ELECTRICAL SYSTEM

  I purchased this van in March 2025, it was used about 62000 miles, but dealer said it was in good condition, no issues. In September 2025, a battery light came on, that also activated the Start/Stop could not be used and needed service as well as Service Shifter. I brought the vehicle in and they simply replaced the auxiliary battery and sent me on my way. On November 13th, I was driving and a battery light came on as well as the Stop/Start not available error, and then moments later said "Stop Safely Vehicle will shut off soon". Thankfully I was only moments from home, and made it safely with my 5 children who were also in the van. Obviously this is dangerous as the vehicle stopping while driving can kill myself, my children, anyone in my vehicle, as well as cars around me as I live in a busy area, Tampa, FL. This car had just been given a review in March when put up for sale, and I had brought it in for an oil change, as well as a motor mount replacement, and the aux battery change, before this. My car has been serviced multiple times and this should have been checked or errors/updates reviewed. This auto/stop start seems to be a key in the safety issues as well since that light comes on every time there is an issue. Now the dealer states they are going to replace my PDC, main fuse box, and see if that fixes the error, but I have read that this is an error in many Chrysler Pacificas and mine is another.

• 11/16/2025· POWER TRAIN,ELECTRICAL SYSTEM

  Component/System: The propulsion system of my 2020 Chrysler Pacifica Hybrid, specifically a suspected internal transmission wiring-connector short—the exact hardware defect identified in Recall 23V-010 as capable of causing sudden loss of motive power. In my case, both propulsion sources (gas and electric) simultaneously ceased providing power, leaving the vehicle unable to accelerate. The vehicle, its transmission, and all hybrid-system components are available for inspection upon request. When inspected at the Chrysler dealership, technicians retrieved a diagnostic trouble code they acknowledged corresponds to the known wiring-connector short condition. This code was present before any recall procedures were performed. Safety Risk: I was traveling at highway speed with my family, the vehicle abruptly lost all motive power and began decelerating without my ability to maintain speed. I was forced to coast to the shoulder while surrounded by faster-moving traffic, exposing me and other motorists to the danger of a high-speed rear-end collision. Dealer Confirmation: The Chrysler dealer confirmed the presence of the wiring-connector-related fault code and agreed that it aligned with the recall defect pattern. However, they performed only the software update required under Recall 23V-010 and informed me that they would not undertake further inspection or physical diagnosis unless I paid out-of-pocket, despite the safety-critical nature of the failure. They are ignoring the fact that the physical underlying defect is not fixed by the software update, much to my frustration. With this unfixed, the car is not safe to drive IMO. Inspection: The vehicle has been inspected by an authorized Chrysler dealer. No additional parties have inspected it. The dealer did not examine or repair the wiring harness or connector itself, refusing my request to do so. Warnings/Symptoms: A hybrid/electrical-system warning message appeared moments before the shutdown. No prior symptoms

• 11/15/2024· ELECTRICAL SYSTEM,ENGINE

  Came to a stop at a stop light & the emergency brake engage, the van went in park & shut off. It has done it twice in a week now.

• 11/15/2024· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  Van randomly shut off at stop light.

• 11/10/2025· ELECTRICAL SYSTEM

  My 12v battery failed and damaged other system components. This is a description of the flaw from a mechanic that had the same problem: There is a major flaw in the Chrysler Pacifica Hybrid. The BPCM (high-voltage battery control unit) has no protection against high-voltage pulses on the 12-volt network. Moreover, the connection diagram of the high-voltage contactors does not contain any elements that could extinguish the counter-induction EMF pulses when the contactors are turned off. That is, when turned off, the contactors in the 12-volt network create high-voltage surges that can burn anything, any block that is connected to the 12-volt network. In my case, the power supply module of the high-voltage battery control unit BPCM was burned. The LG chem battery modules themselves were in perfect order during this malfunction. The circuit of this module is quite complex, the board is multilayered and it was difficult for me to repair it. I have a sloped driveway, and the failure led to my car starting to roll uncontrollably forward into my house. I was luckily able to stop it by throwing blocks under the tires while my wife held down the breaks. When I (or my wife) let go of the powerless vehicle's breaks, it would continue to roll as the power failure prevented the vehicle from either entering park or engaging the emergency break. We barely avoided significant property damage.

• 11/08/2025· STEERING

  At low speeds while turning the wheel there is a severe shudder originating from the steering system resulting in a feeling of loss of control. Possible it’s happening at higher speeds and not as easily detectable. Countless users in online forums report the same exact problem with the solution from the dealer being that the rack and pinion system must be replaced. The volume of complaints seems like this is a defective part. This began when the car had under 30k miles but dealer would not fix under warranty as they “could not reproduce the problem”.

• 11/05/2023· ELECTRICAL SYSTEM

  On 11.03.2023 @ approximately 17:30 hrs I was stopped at a red light with my 9 year old in the car. A warning indicating the “hood popped”” appeared on my dash. It indicated the auto start/stop would not work. The van shifted into park mode on IT’S Own. I DIDN’T engage park mode. The PACIFICA did it on its own. Let me repeat this so you understand the severity of this matter. The 2020 Chrysler Pacifica made its own mind up and took action without a direct order from me or my hands. It engaged into park mode. It then told me I would have to restart the car in order for AUTO START/STOP to work. I live in Austin Texas. 5 o’clock traffic is a reality and in order to be efficient the commuter is only as good as there car. I must advise that this is not a game to me or my family. I understand the car industry in America cannot afford to fail which is why corners are cut. They are overlooked by government and the industry. NHTSA. You are aware this is a major problem. You are just as liable as the company who fails to accept responsibility due to the bottom line. This is not the first time nor will it be the last. Tell me what side of this issue do you want to be on. Does someone need to die or get hurt before you take this matter seriously. It seems to me that we’d rather watch folks suffer. What’s your price?

• 11/05/2023· POWER TRAIN

  On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has never been held accountable.

• 11/05/2023· ELECTRICAL SYSTEM

  On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s too late.

• 11/04/2024· UNKNOWN OR OTHER

  When the car is stopped at a light, traffic or a stop sign the start/stop will throw the car into park, shut off the vehicle and put on the parking brake on. I have to start the vehicle back up and take the parking brake off to move forward. A light comes on saying the stop/start is not working. We have replaced the car battery and auxiliary battery for the start/stop feature which were purchased at the dealership. This has become a hazard to me while driving. This has happened numerous times and when I start the car, I will turn off the stop/start feature. This alleviates the problem but is not a solution.

• 11/03/2021· VISIBILITY/WIPER

  My wife recently noticed that the garage door opener intermittently stopped working and then unfortunately she was driving in the rain and figured out the windshield wipers do not function anytime the garage door opener stops working. Fortunately no accidents, but safety hazard indeed. Taking to dealer tomorrow. I have a video but cannot get it to upload

• 10/31/2025· ELECTRICAL SYSTEM,ENGINE

  Engine Shutdowns randomly While driving and it almost caused me to crash once on the highway and the other was while in my neighborhood to take my daughter to school

• 10/29/2020· AIR BAGS,SEAT BELTSCrash

  MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR*TR

• 10/23/2024· POWER TRAIN,ENGINE,HYBRID PROPULSION SYSTEM

  See attached document for complaint.

• 10/23/2024· POWER TRAIN

  My van once again gave the stop safely, vehicle will shut off soon & stopped right in the middle of the intersection. I’ve lost count on how many times this has happened!!

• 10/17/2024· ENGINE

  Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily. About 48 hours later the rocking and engine light came back on with the same error code. We swapped the spark plug and coil on cylinder 3 for those on cylinder 1. The check engine light turned off but we would still get the rocking intermittently. We also noticed the coolant level was low and there are water vapor coming from the exhaust in the morning when starting the engine. The engine temperature never got hot that we noticed. We refilled the coolant level but it would slowly drop, and we felt there may be a leak or, with the cylinder 3 misfire, there may be a blown head gasket. We tried a K-seal coolant leak repair. This stopped the coolant leak and rocking for a few weeks, but the leak and engine rocking started to return. We took it to an auto-body shop and, after flushing the line, they checked the engine head gasket which had a leak on cylinder 3 (and apparently cylinder 1 was also starting to go bad). This had to be replaced along with a bad radiator fan assembly. After looking online, there have been very similar issues with other Pacifica engine head gaskets, so we decided to file a report.

• 10/11/2022· ELECTRICAL SYSTEM

  The Start/Stop battery on the Pacifica is a problem. I owned a 2017 model that failed 3 times. I traded that can in for the 2020 model and in less than 2 years it failed. I had it repaired under warranty on 09/27/2022 and it has failed again less than one month after the repair. This is an issue that many Pacifica owners have dealt with. This is something that Chrysler needs to correct so that the consumer is not replacing the batteries every year or so.

• 10/09/2024· UNKNOWN OR OTHER

  The battery doors have both broke causing the batteries not to stay in the headsets. The headsets work but since the battery doors are broke you can't keep the batteries in the headsets.

• 10/08/2025· UNKNOWN OR OTHER

  I have a power problem and could not get my wheelchair ramp down. The manual said to push it manually. this would not work, and my wife and I were trapped in this vehicle where we could possibly burn to death. This is a Braun Ability modified vehicle.2 men tried to get it down and couldn't. We called the factory, and they said to pull a fuse at the battery. How can we do this if we are in wheelchairs and beside, we can't get the ramp down to get out.

• 10/07/2025· ELECTRICAL SYSTEM

  The batteries died and we didn't know that there was an IBS(internal battery sensor). The van started to take over its own system. It would put itself in park, open the hood, self holding temporarily unavailable, start/stop unavailable, emergency break engaged, and turned it self off while driving!

• 10/07/2024· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  I’m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won’t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking sound. These problems significantly affect the vehicle's performance and pose a serious safety risk. I would appreciate any guidance on diagnosing and resolving these issues.

• 10/07/2023· POWER TRAIN

  Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.

• 10/04/2023· ELECTRICAL SYSTEM

  While loading my van from the sliding door entrance on the passenger side, the door started closing. Instead of stopping when it hit me, it kept on closing, very hard and forecful. I had to put my full weight into it to stop it and it finally opened back up. Never had this happen before and it was quite concerning.

• 09/29/2025· STEERING

  Power steering light came on immediately lost the ability to steer vehicle had to be towed in was told it was a battery issue and that was replaced picked the vehicle up the next day. It left me stranded yet again, took it back to the shop and now being told that the five year-old vehicle Needs an entire power steering rack not safe to drive.

• 09/26/2025· STRUCTURE

  I own a 2020 Chrysler Pacifica (VIN: [XXX] ) with approximately 60,000 miles. In October 2024, corrosion began appearing on the sliding doors. Despite proper care (garage kept, washed and waxed monthly), the bubbling and corrosion worsened significantly over 11 months. Photos are timestamped and show clear progression. Two independent body shops confirmed this is premature aluminum corrosion and suggested I request goodwill coverage. On September 8, 2025, I brought the vehicle to Preston Jeep of Newark, DE, only 19 days after my factory warranty expired. Chrysler offered 58% coverage, but this defect appeared long before warranty expiration and is now more widespread than a single door. I am filing this complaint because I believe this represents a broader defect affecting Chrysler Pacifica vehicles. NHTSA has issued service alerts on aluminum corrosion for Chrysler body panels, which supports that this is not an isolated incident. This corrosion threatens the durability of the doors and could compromise safety if left untreated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/26/2022· ELECTRICAL SYSTEM,ENGINE

  Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.

• 09/19/2025· ELECTRICAL SYSTEM

  On multiple occasions, from 2023-2025 our vehicle has had issues where all the gauges and warning lights go off and vehicle stops and turns off regardless of driving conditions. Recently happened yesterday. The culprit is the can c bus connectors that Chrysler is using. They short out causing the issue and because so many systems codes get tripped after nearly a year of back and forth with dealerships unable to diagnose issue I went to a pacifica forum where there are 1000s same reported issue. The issue is caused by the cancam bus connectors - specifically under the dashboard in our case, due to Chrysler using zinc based soldering that cannot handle the heatand elements. These solders use to be made out of lead that can handle the elements. We are replacing them for the 2nd time in less than a year after,as mentioned before, my wife and daughter had van completely stop and shutoff in the middle of traffic. This has happened recently every couple days for the last 3 weeks - previous time happened off and on while waiting for answers from dealership for over a year, they cannot recreate issue because it's random and therefore will not chae the issues or listen when I asked to specifically check item. (Files uploaded are from video my wife captured)

• 09/18/2024· POWER TRAIN

  I have a 2020 Chrysler Pacifica Hybrid that has had transmission issues since 2022. I have taken it to the dealer 8 times for repair for the same transmission issue. In August 2022, the vehicle shut down on the interstate while driving. It was determined that it needed a new transmission after just two years. The vehicle was with the dealer for over 30 days awaiting a new transmission. Once the transmission was replaced, there was a battery issue in February 2023. In January 2024, the vehicle went into limp mode again, for the first time after the transmission was replaced. Repairs were attempted at the dealer. I have continued to have issues throughout 2024. In July 2024, the transmission wiring harness was replaced. The vehicle has gone into limp mode three more times since then. On 14 September, the most recent time the vehicle went into limp mode on the interstate, I took it into the dealer, and it was determined a second transmission replacement was needed. Chrysler has now issued a lifetime warranty on the transmission. It's only a matter of time before significant injury or loss of life occurs because of the transmission issues, especially because they normally occur only at higher speeds on the highway. Clearly, installing a third (or fourth or fifth) transmission will not fix the issues in this faulty vehicle. When I contacted Chrysler Cares yesterday I was told that because the transmission will be replaced for only the second time, I do not qualify for a buyback. However, it has been to the dealer to be serviced 8 times and was there for over 30 days during the first transmission replacement.

• 09/16/2024· POWER TRAIN

  Vehicle sudden loss of power 3x in 3 months. Van has known recall for loss of power/possible transmission problem. Traveling 30-50mph for 20 minutes, start of morning temps 70 degrees, recall warranty (update was software to warn driver of power loss on screen) done and 1 month later began power loss. Screen reads "Stop Safely Vehicle Will Shut Off Soon", engine light on, red turtle light on. Loss of power would not warn drivers to rear of slow down since brakes are not pressed promoting rear end collision, highway speeds slow down causes traffic and collision with limited place to exit safely, loss of power would not allow driver to exit traffic thus causing danger , obstacle for other drivers to avoid. Vehicle at dealer for software update: May 2024 , 3x power losses after, 9/2024 returned to dealer, currently in service at dealer Data Source: Recall 23V010, Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV

• 09/15/2022· ENGINE

  The contact owns a 2020 Chrysler Pacifica. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact parked on the side of the road and attempted several times before the vehicle restarted and was able to drive to his residence. The contact stated he continued to experience the failure while driving. The contact took the vehicle to a local dealer however, the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

• 09/13/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls.  The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.

• 09/12/2025· STEERING

  The steering wheel sticks in a slight right turn around the 1 o'clock position. I have not felt it on left turns. There is no noise, scraping, or grinding. There is one slight right bend in the road on my way home and it consistently does the stick thing as I straighten out the wheel. I've searched and found many references to the same problem. I know NHTSA has started an investigation on this for Pacificas made in other yrs.

• 09/11/2024· ENGINE AND ENGINE COOLING

  The contact owns a 2020 Chrysler Pacifica. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced a rough start-up. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant had intruded into cylinder #3 and recommended that the engine be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

• 09/10/2025· STEERING

  The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at various speeds and attempting to make a left or right turn, the steering wheel was sticking and failed to return to center. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure was not duplicated, and there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.

• 09/10/2023· POWER TRAIN,ENGINE

  Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.

• 09/09/2025· STEERING

  During gradual turns, steering will experience a sticking sensation requiring extra effort when trying to return to straight line center while exiting the turn.