Safety ratings
2020 Buick Regal TourX SW AWD
- Lane departure warningOptional
- Forward collision warningOptional
- Electronic stability controlStandard
Crash test videos & photos
No public crash-test footage is available for this vehicle.
Recalls (2)
- SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUMCampaign 22V465000 · 30/06/2022
General Motors, LLC (GM) is recalling certain 2018-2020 Buick Regal vehicles. In the event of a vacuum-power brake assist failure, a software error in the electronic brake control module (EBCM) may result in a loss of power brake assist. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 135, "Light vehicle brake systems."
Risk: A loss of power brake assist can extend the distance required to stop the vehicle, increasing the risk of a crash.
Fix: Dealers will update the EBCM software, free of charge. Interim owner notification letters advising owners of the safety risk were mailed on August 19, 2022. Owner notification letters were mailed September 16, 2022. Owners may contact Buick's customer service at 1-800-521-7300.
- SEATSCampaign 19V762000 · 24/10/2019
General Motors LLC (GM) is recalling certain 2019-2020 Buick Regal vehicles. The driver or passenger front seat frames may have a lower crossbar that was improperly welded.
Risk: Seats with improper welds may not provide adequate protection in the event of a crash, increasing the risk of an injury.
Fix: GM will notify owners, and dealers will inspect the crossbar welds on the front seats. If the crossbar is improperly welded, the seat back frame will be replaced, free of charge. Interim notices informing owners of the safety risk were mailed November 26, 2019. Owners received a second notice and the recall began February 20, 2020. Owners may contact Buick customer service at 1-800-521-7300. GM's number for this recall is N192278300.
Owner complaints
Most-reported areas
- SEATS1
- SEAT BELTS1
- BACK OVER PREVENTION1
Read individual complaints (3 most recent)
These are unverified consumer reports filed with NHTSA, shown as submitted.
- 07/10/2025· SEATS
The contact owns a 2020 Buick Regal TourX. The contact stated that while her daughter was attempting to adjust the front driver’s seat, she heard a snapping sound and the seat then failed to respond. Upon inspection, the contact’s daughter discovered that the front driver’s seat lower cross bar had detached, and the seat could not be adjusted, rendering the vehicle unsafe to operate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V762000 (SEATS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
- 02/25/2023· SEAT BELTS
We were Christmas shopping driving down city streets when we heard a loud popping sound. When we pulled over to see what it was, the front passenger’s side seat belt buckle release no longer worked but the seat belt came out without resistance. It has not worked since. The dealer has confirmed the issue but says the part is back ordered without estimated delivery date. By the way, I have looked for parts in junkyards. I have found junk yards with TourXes but not this part as it has already been sold. I have the part if you want to inspect it.
- 01/28/2024· BACK OVER PREVENTION
Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if there is a vehicle approaching from either (and which side!?) of our street, rendering these optional safety feature unreliable. In addition to documenting the issue when visiting the dealerships I also extensively documented the issue as it occurred by photographing the alert system and milage odometer in the same photo frame. One such recent photo is attached. There is a vehicle approaching but the visual indicator is absent. Despite more than ample patience with GM the company inaction on this safety problem remains.