2019 Subaru Crosstrek

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2019· VISIBILITY/WIPER

  GAVE MY CAR A CAR WASH AND NOTICED THAT THERE WAS A CRACK IN MY WINDSHIELD. I DIDN'T HIT THE CAR HARD WITH THE BRUSH OR ANYTHING. IT JUST APPEARED OUT OF NOWHERE...

• 12/28/2019· FUEL/PROPULSION SYSTEM

  MY FIRST SUBARU. ON THE DRIVE HOME FROM THE DEALERSHIP, A ROCK CRACKED THE WINDSHEILD. LESS THAN A WEEK LATER, WHILE TRAVELING ON A FREEWAY FOR JUST A FEW MINUTES, ANOTHER ROCK HIT THE WINDSHIELD AND CAUSED A MAJOR CRACK/ LONG LINE ACROSS ON ANOTHER PART OF THE WINDOW. SO UNEXPECTED, UNUSUAL AND I HOPE NOT PREDICTIVE OF CONSISTENT GLASS ISSUES. THE BIGGER ISSUE IS THAT UPON ACCELERATION, THE ACCELERATION OFTEN, BRIEFLY, LOSES POWER. LIKE SOMETHING IS IMPEDING THE FUEL MOMENTARILY. I'VE BECOME ACCUSTOMED TO IT BUT IT TOOK SOME GETTING USED TO. I WORRY THAT IT IS THE SIGN OF A MAJOR DEFECT/ISSUE. THE CAR IS THE CURRENT MODEL YEAR, THOUGH, I DID PURCHASE IT WITH 6,000 MILES ON IT. I'VE WONDERED IF THESE ISSUES ARE WHAT CAUSED THE PREVIOUS OWNER TO TRADE IT IN WITHIN MONTHS OF BUYING IT NEW.

• 12/25/2023· UNKNOWN OR OTHER,ENGINE

  Not sure yet what component or system failed as the car is being towed to dealer. On 12/23/24, The engine made a grinding noise and then the car completelyshut down and froze on the Highway. No Power, All the Dashboard lights flashed on - and I could not put the car in Park. Since I was on the highway - my safety and safety of drivers behind me were at great risk until a help truck was able to block the road. Car will be inspected by Subaru on 12/26. Subaru was closed 12/23 PM, 12/24, 12/25 There were NO warning lamps, messages or other symptoms of a problem prior to the failure.

• 12/24/2019· UNKNOWN OR OTHER

  DRIVING ABOUT 40 MILES AN HOUR, AND IT WAS QUITE A WINDY DAY AND A SMALL PEBBLE HIT THE WINDSHIELD AND CAUSED A SMALL CRACK WHICH QUICKLY ELONGAGED TO ABOUT 36 INCHES

• 12/24/2019· VISIBILITY/WIPER

  I EXPERIENCED A SPONTANEOUS WINDSHIELD CRACK ON MY VEHICLE, IT STARTED IN THE UPPER DARKENED SECTION OF THE WINDSHIELD.

• 12/23/2022· VISIBILITY

  The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.

• 12/23/2019· STRUCTURE

  I SEE THIS AS A POTENTIAL SAFETY PROBLEM AND NOT AN IMMEDIATE SAFETY PROBLEM. IT INVOLVES A 2019 SUBARU CROSSTREK. ON 3 DIFFERENT OCCASIONS, WEEKS OR MONTHS APART, THE HOOD HAS POPPED UP 1 INCH AND HAS BEEN STOPPED BY THE SAFETY HOOK. I NOTICE THIS ONLY WHEN I REACH HIGHWAY SPEEDS AND THE FRONT HOOD "FLUTTERS" UP AND DOWN. THERE IS NO INDICATION, FROM INSIDE THE CAR, THAT THE HOOD HAS PARTIALLY RELEASED AT SPEEDS UNDER 50 MPH. ON NONE OF THESE 3 OCCASIONS, HAS THE HOOD RELEASE LEVER, NEAR THE DRIVERS LEFT LEG, BEEN ACTIVATED, PULLED OR BUMPED. I'VE ONLY INTENTIONALLY OPENED THE HOOD ONCE OR TWICE -- AND THE PROCESS SEEMS NORMAL. THIS HOOD RELEASE PROBLEM HAS NEVER RESULTED IN LOSS OF FORWARD VISION OR WITH THE HOOD IN A FULLY "UP" POSITION. THE CAR IS 7 MONTHS OLD WITH ABOUT 7,500 MILES ON IT; SO THIS IS HAPPENING ROUGHLY EVERY 2 MONTHS. I RARELY DRIVE ON DIRT OR BUMPY ROADS. IT'S IMPOSSIBLE TO KNOW EXACTLY WHEN THE HOOD RELEASE ACTUALLY OCCURS WITHOUT PULLING UPWARD ON THE HOOD REGULARLY OR DRIVING AT HIGHWAY SPEEDS. THERE HAS BEEN NO FRONT END DAMAGE OR TRAUMA.

• 12/21/2021· VISIBILITY/WIPER

  After having cowl replaced under warranty, at the dealership, I drove vehicle home (3 miles) and placed in garage. Next day, noticed 10 inch crack on lower passenger side of windshield. Took car to have looked at by dealership who stated crack had to come from rock and refused to replace. On my way home, I did not take a rock to my windshield. The Service Manager stated he would call Subaru regarding my issue. He has never called to provide any update.

• 12/21/2020· ELECTRICAL SYSTEM

  FOR THE THIRD TIME, THE BATTERY ON THIS CAR NEEDS TO GO BACK FOR SERVICE - THE CAR IS HOUSED IN A GARAGE ON OUR PROPERTY AND IS TURNED ON EVERY 3-4 DAYS. THIS MORNING AND TWICE BEFORE THE CAR DOESN'T START. IN THE PREVIOUS 2 TIMES THE CAR WAS COMPLETELY DEAD AND I HAD TO JUMP START IT AND TAKE IT TO THE DEALER WHERE THEY SAID THEY REPLACED THE BATTERY. THIS MORNING WHEN TRYING TO START THE CAR, THE LIGHTS WERE FLASHING BUT THE ENGINE DID NOT TURN OVER. THE SAME THING HAPPENED WITH OUR LAST SUBARU A 2015 SUBARU IMPREZA. WE FEEL THE CAR SHOULD NOT NEED TO BE STARTED EVERY DAY NOR SHOULD WE NEED TO PUT ON A TRICKLE CHARGER AS SUGGESTED BY JEFF AT PAUL MILLER SUBARU WHO I UNDERSTAND IS THE SERVICE MANAGER THERE IN PARSIPPANY, NJ WHERE WE BOUGHT THE CAR. THE CAR WAS PARKED INSIDE THE GARAGE. ALSO WHENEVER WE WERE ABLE TO TURN ON THE CAR, THE RADIO COMES ON IMMEDIATELY. I THINK SOMETHING ELSE IS DRAINING THE BATTERY AND IS PROBABLY A DESIGN DEFECT. WE LAST STARTED THE CAR AND DROVE IT ON WEDNESDAY EVENING. THE HAD THIS PROBLEM YESTERDAY.

• 12/21/2020· VISIBILITY/WIPER

  A FEW DAYS AGO I WENT OUT TO MY SHOP TO GET IN MY CAR TO GO TO WORK AND WHEN I GOT IN MY CAR I NOTICED A GIANT CRACK IN THE WINDOW THAT IS IN THE MIDDLE OF THE WINDOW DOWN AT THE BOTTOM AND IT STARTS UNDER THE WIPERS AND IS ABOUT 6 INCHES LONG. THEN A FEW DAYS WENT BY AND I WAS DRIVING TO WORK AGAIN ON THE HIGH WAY IN THE RAIN AND IT CRACKED ANOTHER 2 INCHES.

• 12/20/2025· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

  Own a 2019 Suburu Crosstrek vehicle that has unexpectedly accelerated/lurched on its own when pulling forward into a parking spot. This has happened twice...last month & today.

• 12/20/2021· ELECTRICAL SYSTEM

  Today, 12/19/2021, marks the sixth (6th) time my car’s battery has failed and forced me to call Star Link to schedule and wait for a battery jump. Subaru refused to replace my battery after the 3rd and also refused to check the grounding wire upon a service inspection. This battery is faulty and Subaru knows it. My child has been with me in three of th de ridiculous occasions of waiting for jumper cables and has been frightened each time. This is totally unacceptable and is costing my family time, money, and emotional distress.

• 12/18/2019· FUEL/PROPULSION SYSTEM

  CUTS OUT MOMENTARILY WHEN ACCELERATOR IS PRESSED AND DEALER SAYS THATS NORMAL. THIS IS DANGEROUS WHEN MERGING IN TRAFFIC.

• 12/16/2024· STEERING

  Intermittent Power Steering Malfunction while driving causing car to violently "self-steer". Vehicle is NOT equipped with adaptive cruise control or lane assist features. Loss of control while driving become intermittently high risk having to clutch the steering wheel and counteract undesired vehicle self-steering forces to avoid hitting other cars on the road. No other vehicles or other property were damaged during discovery of EPS malfunction. Malfunction occurs at highway speeds and also local town speeds. There are no check engine lights present on vehicles OBD system. Vehicle is only ever serviced at the same dealership where originally purchased. Upon occurrences of malfunction, vehicle was taken to dealership for diagnostic testing. The dealership's determination is that there is an electrical fault inside the Electronic Power Steering Gearbox. The dealer was able to duplicate the electrical malfunction while test driving. Vehicle currently remains at dealership indefinitely until operating hazard remedied. Original OEM malfunctioning EPS gear box still installed on vehicle as of 12/16/2024 and is available for requested inspection. Since current existing recalls for the EPS gearbox were not applied to this vehicle, Customer is forced to pay out of pocket ($1400 part plus $600 labor) to fix. Requesting NHTSA to confiscate malfunctioning part for examination and comparison to known OEM defects involved with other safety recalls. Replacement parts currently on order by dealer as of 12/16/2024. Reference existing Subaru recall # (WUC-88). Reference existing NHTSA # (19V065000). Replacement OEM part # (34110FL133 2019 Subaru Crosstrek Steering Gear). Existing OEM part number currently on vehicle is unknown. Subaru Dealer: Minooka Subaru 4141 Birney Ave, Moosic, PA 18507 (570) 346-4641

• 12/16/2019· FUEL/PROPULSION SYSTEM

  CUTS OUT ON ACCELERATING

• 12/15/2019· ELECTRICAL SYSTEM,ENGINE

  I WAS DRIVING IN TRAFFIC TO COMPLETE STOP, AS I WAS ACCELERATING THE VEHICLE STALLED. THIS HAS HAPPENED ONLY ONCE. I HAVE HAD ANOTHER INCIDENT WHEN I WAS BACKING UP TO PARK MY CAR IN MY GARAGE, MY BACK UP CAMERA FROZE WHILE IM STILL IN MOTION THEN THE INFOTAINMENT REBOOTS.

• 12/12/2022· VISIBILITY/WIPER

  My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.

• 12/11/2019· VISIBILITY/WIPER

  I WOKE UP ONE MORNING AND FOUND MY WINDSHIELD CRACKED. IT'S LITERALLY ABOVE THE DEFROSTER FOR THE GLASS WHEN ITS WINTER. IT SPREAD FOR NO REASON NOTHING WAS THROWN AND I WAS NOT IN ANY ACCIDENT FOR THAT TO CRACK ON IT'S OWN BECAUSE IT WAS COLD. I LIVE IN QUEENS, NY AND WE HAVENT HAD ANY COLD COLD WINTERS YET FOR THAT TO HAVE HAPPENED ON IT OWN. THE VEHICLE WAS PARKED WHEN I DISCOVERED THE CRACK. I CANT USE THE DEFOGGER BECAUSE IT WILL MAKE THE WINDSHIELD CRACK EVEN MORE!

• 12/09/2022· SERVICE BRAKES, HYDRAULICCrash

  The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.

• 12/06/2019· ELECTRICAL SYSTEM,ENGINE

  HI. I PURCHASE MY 2019 SUBARU CROSSTREK IN OCTOBER OF 18 BECAUSE I DECIDED TO SUCK IT UP AND HAVE A PAYMENT TO ENSURE I HAD A SAFE VEHICLE FOR MYSELF AND FOR MY SON. SINCE WE ALWAYS PURCHASE SUBARUS THROUGH MY WORK, I WENT THAT ROUTE BECAUSE I'VE BEEN VERY PLEASED WITH THEM ESPECIALLY WITH SAFETY. IN MAY OF 2000 19, I WAS DRIVING TO HARRISBURG FOR WORK AND I HAD MY SON WITH ME AND A WHOLE EGG THAT WAS PRESENTING AT THE CONFERENCE WE WERE HEADED TO. ON THE WAY THERE, ON 22 EAST WHERE THERE WAS A LOT OF CONSTRUCTION BUT A HIGHWAY, I WENT TO GO AROUND A TRUCK WHERE I ACCELERATED AND WENT TO GO INTO THE SLOWER LANE ONCE I PASSED HIM BUT ALL THE SUDDEN, I LOST COMPLETE POWER AND MY CAR SHUT OFF!!! I HURRIED UP AND GOT IT BACK ON AND SOMEHOW THE TRUCK THAT I JUST PASSED WAS ABLE TO MANEUVER BUT IT WAS SUPER SCARY. SADLY, THIS HAPPENED TWO MORE TIMES ON THE STRIP WHERE MY CAR JUST SHUT OFF SO I JUST STAYED IN THE SLOW LANE AND PRAYED WHILE I WAS IN ONE LANE BECAUSE I CALLED SUBARU AND THEY TOLD ME THAT.. I'M JUST RECALLING ALL THIS NOW BECAUSE I GOT THE RECALL IN THE MAIL. I HAD CALLED SUBARU THE WEEK BEFORE I WENT ON THIS TRIP AND THEY TOLD ME THAT THEY THOUGHT IT WAS A FEW IGNITION THING. AND THAT I SHOULD GET GAS AND SEE IF ALL THE LIGHTS TURNED OFF BECAUSE ALL THE LIGHTS AND TURN ON AFTER THE FIRST TIME IT IS SHUT OFF. LONG STORY SHORT, THEY KEPT IT FOR ABOUT A THOUSAND MILES TO TEST IT OUT BECAUSE I WAS ADAMANT THAT I DIDN'T WANT IT BACK UNTIL IT WAS SAFE SO THEY REPLACE THE TIRE SENSOR WHICH I HAD KNOWN FOR MY LAST VEHICLE WOULD NOT CAUSE THE CAR TO SHUT OFF BUT THEY ASSURED ME THIS WOULD SOLVE THE PROBLEM. I HAVEN'T HAD ANY PROBLEMS SINCE EXCEPT FOR THE CONTINUED ELECTRICAL PROBLEMS THAT I HAVE INSIDE THE CAR AND WHERE THE CAR RUNS AT NIGHT EVEN AFTER ITS SHUT OFF.

• 12/05/2023· STEERING

  The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 75 MPH, the power steering assist failed to operate as the steering wheel seized with the power steering warning light illuminated. Due to the failure, the vehicle swerved to the left before the contact was able to pull over to the shoulder of the highway. The contact restarted the vehicle and the power steering assist returned before the failure recurred upon exiting the highway. Due to the failure, the vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering had failed and needed to be repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V065000 (Steering). The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in the dealer possession. The failure mileage was approximately 36,000.

• 12/05/2020· SUSPENSION

  STRUT HAS CREAKING SOUND DURING DRIVING IN CITY TRAFFIC. ON HIGHWAY THERE IS HARDLY ANY NOISE AND WORKS FINE. DEALER SUGGESTED STRUT REPLACEMENT BUT NOT UNDER WARRANTY SINCE IT WAS IN ACCIDENT IN THAT AREA 6 MONTHS AGO.

• 12/03/2022· UNKNOWN OR OTHER

  Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.

• 12/03/2019· VISIBILITY

  TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT CALLED STATELINE SUBARU AT 508-676-3071 (LOCATED AT 1451 BRAYTON POINT RD, SOMERSET, MA 02725) AND WAS INFORMED TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY PHONE AND EMAIL, BUT NO ONE CALLED BACK. THE CONTACT CALLED AGAIN AND WAS INFORMED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. *LN

• 12/02/2019· VISIBILITY/WIPER

  CAME OUTSIDE 11/28/19 TO THE CAR PARKED IN DRIVEWAY AND WINDSHIELD WAS CRACKED FROM THE BASE OF IT UP 4 INCHES, AND 90 DEGREE ANGLE TURN INTO ANOTHER 12 INCH CRACK.

• 12/01/2021· UNKNOWN OR OTHER

  I was driving on an open road today and it was cold outside about 50 degree. There were no other cars around and I heard a loud boom noise on the roof of my car. I looked at my sunroof in the car and it was shattered. The Bubble from the explosion in the glass was sticking out from the car verses towards the car so I am aware it was not impacted by anything.

• 12/01/2020· VISIBILITY

  TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT UPON INSPECTION, IT WAS DISCOVERED THAT THE FRONT WINDSHIELD WAS CRACKED AT THE LOWER SECTION ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS NOT DETERMINED. THE CONTACT INDICATED THAT THERE WAS NO IMPACT TO THE WINDSHIELD PRIOR TO THE CRACK BEING NOTICED. THE LOCAL DEALER MCGOVERN SUBARU LOCATED AT 203 LAFAYETTE RD, NORTH HAMPTON, NH 03862 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 10,000.

• 12/01/2020· VISIBILITY/WIPER

  THE FRONT WINDSHIELD OF THE VEHICLE HAS DEVELOPED A LARGE CRACK FOR APPARENTLY NO REASON. THE CRACK APPEARED BEHIND THE REARVIEW MIRROR AND WAS APPROXIMATELY 6" ACROSS. SINCE THEN, THE CRACK HAS EXTENDED TO NEARLY A FOOT ACROSS.

• 11/29/2019· VISIBILITY/WIPER

  APPROXIMATELY 4 MONTHS AFTER I PURCHASED MY VEHICLE I DROVE TO WORK AND DIDN'T HEAR OR SEE ANYTHING ABNORMAL WHEN I PARKED MY CAR IN THE PARKING LOT. ONCE I WAS LEAVING WORK MY WINDSHIELD HAD A SMALL CRACK IN THE LOWER MIDDLE. I WAS TOLD IT WOULD COST 1200 DOLLARS AND MY EXTRA COVERAGE PLAN DOES NOT INCLUDE WINDSHIELDS. WHEN I WASHED MY CAR, THE CRACK EXPANDED UP THE ENTIRE MIDDLE OF THE WINDSHIELD. NO FORCE OR EXTREME TEMPERATURES WERE EXPERIENCED THAT COULD EXPLAIN TO ME THE UNUSUAL CRACKING.

• 11/28/2020· VISIBILITY/WIPER

  2 MONTHS AFTER I PURCHASED THIS VEHICLE I NOTICED A SMALL CRACK IN MY WINDSHIELD THAT HAS SINCE STARTED TO BECOME LONGER. NO ACCIDENTS OR FALLING OBJECTS THAT COULD HAVE CREATED THE CRACK.

• 11/27/2024· ENGINE,FUEL/PROPULSION SYSTEM

  Per NHTSA Product Campaign Bulletin WRE-21, all ignition coils on my 2019 Subaru Crosstrek Premium were replace on August 9th, 2021. On November 26th 2024, the same vehicle experienced a total loss of motive power on a 50 mph, 2-lane road, resulting in emergency action to move the car off of the right-of-way. All occupants of the car were not injured. After the vehicle was towed to a Subaru Dealership, the service notes stated “DIAGNOSED NO START SCANNED AND FOUND P1604 STARTABILITY MALFUNCTION, AND P0304 CYLINDER 4 MISFIRE, CHECKED FUEL PRESSURE AND FOUND IT WAS WITHIN SPEC, FOUND THE IGNITION COIL FUSE WAS BLOWN AND UPON FURTHER INSPECTION FOUND THE CYL 4 COIL PACK SHORTED INTERNALLY AND THE PRIMARY AND SECONDARY CIRCUITS CONNECTED BLOWING THE FUSE, COIL PACK AND FUSE WILL NEED TO BE REPLACED.” The wording of the technician’s notes mirror the wording of the WRE-21. The dealership offered a one-time free “goodwill replacement” of the part in question, but only for 1 cylinder. I believe further corrective action needs to be taken by the NHTSA to prevent total loss of motive power in affected Subaru crosstreks.

• 11/27/2020· VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE

  WINDSHIELD IS VERY EASILY CRACKED OR CHIPPED FROM THE SMALLEST PEBBLES HITTING IT WHILE GOING EVEN 35 MPH. WITH THE ADAPTIVE CRUISE CONTROL, GETTING THE WINDSHIELD FIXED AND THE SENSORS RECALIBRATED COULD COST A FORTUNE.

• 11/27/2020· VISIBILITY/WIPER

  OVERNIGHT, SOMETHING FELL ON MY VEHICLE AND CRACKED THE WINDSHIELD. THE CRACK TRAVELS A GOOD THIRD OF THE WIDTH OF THE VEHICLE. WE THINK IT IS A MANUFACTURING DEFECT AS THE SUBARU WAS STREET-PARKED UNDERNEATH A POWER LINE, AND WE DIDN'T FIND ANYTHING SUBSTANTIAL AROUND THE CAR THAT COULD HAVE CRACKED IT.

• 11/25/2025· POWER TRAIN

  The car started shaking and shuddering at 40 mph on a straight road and I had several losses of motive power, with sluggish acceleration of a busy road. All dashboard lights began to turn on. The Oil Temp light was flashing, indicating an powertrain issue. After slowly driving it to a Subaru dealership, I was told that the CVT needed to be replaced. This model year also had a loss of motive power when cylinder 4 short circuited (after full replacement due to a recall). These are two examples of loss of motive power at high speeds on a single vehicle which in my opinion constitute a severe safety issue

• 11/25/2024· STRUCTURE

  While driving on the freeway at approximately 60 MPH, the sunroof on my 2019 Subaru Crosstrek suddenly exploded with a very loud pop. This occurred on a sunny, warm day at around 11:30 a.m., following a somewhat cold night. Both the sunroof and the interior sliding cover were fully closed at the time of the incident. After the explosion, shattered glass rained down onto the closed sliding cover. If the sliding cover had been open, glass could have fallen directly onto me, posing a risk of injury, such as glass entering my eyes, and potentially creating a dangerous situation while driving. The sunroof was inspected and replaced by my local Subaru dealership. I was responsible for covering the parts and labor costs. This was the first time this issue occurred with my vehicle, but I have read similar reports online from other Subaru Crosstrek owners. There were no prior warnings, such as unusual noises or visual signs of cracking, before the failure. While the sunroof has been repaired, I have photos and video available for review upon request.

• 11/22/2022· VISIBILITY/WIPER

  A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.

• 11/22/2021· VISIBILITY

  The contact owns a 2019 Subaru Crosstrek. The contact stated while the vehicle was parked, the front windshield cracked without impact. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 24,200.

• 11/20/2022· ELECTRICAL SYSTEM

  Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.

• 11/20/2020· ELECTRICAL SYSTEM,VISIBILITY/WIPER

  AFTER STARTING THE CAR AND BEGINNING TO REVERSE AWAY FROM MY HOME, THE REAR VIEW CAMERA FROZE FOR 10 SECONDS, NOT SHOWING ANY CHANGE IN MOVING OR STATIONARY OBJECTS. THIS HAPPENED DUE TO THE DRIVER SCREEN INTERFACE/ENTERTAINMENT SYSTEM CRASHING AND REBOOTING. THE CRASH/REBOOT USUALLY HAPPENS IF THE CAR PAIRS BY BLUETOOTH WITH A PHONE THAT IS IN THE HOUSE, AND THEN GETS OUT OF RANGE WHEN THE CAR BACKS AWAY OR DRIVES AWAY FROM THE HOUSE. IF IT CRASHES WHILE REVERSING, THE SCREEN EITHER GOES BLANK OR FREEZES THE REAR VIEW IMAGE IN PLACE. IF THE SYSTEM CRASHES WHILE DRIVING FORWARD THEN THE REVERSE CAMERA IMAGE IS NOT AFFECTED. WHEN THE CAMERA FREEZES WHILE REVERSING, IT IS VERY DANGEROUS SINCE IT GIVES THE DRIVER THE FALSE VIEW THAT NOTHING IS BEHIND THE CAR WHEN THERE COULD BE A CHILD OR OBJECT.

• 11/20/2019· VISIBILITY/WIPER

  THE WINDSHIELD HAD A SMALL CHIP IN IT (NOT SURE FROM WHAT). OVER THE COURSE OF TWO DAYS THE CHIP HAD SPREAD TO COVER HALF THE WINDSHIELD. I BELIEVE THE CHIP HAPPENED WHILE DRIVING.

• 11/19/2019· STEERING

  WHEN LANE DEPARTURE SYSTEM IS ACTIVATED,STEERING GETS LOOSE.WHEELS MAY NOT RESPOND TO STEERING WHEEL FOR 1 SECOND.SUBARU SAYS THIS IS NORMAL.I STOPPED USING THE SYSTEM AFTER DRIFTING OFF A 2 LANE COUNTRY ROAD AT 50 M.P.H. I HAVE THIS SYSTEM IN MY TOYOTA,IT DOES NOT NEGATIVELY EFFECT STEERING WHEEL CONTROL.

• 11/18/2020· POWER TRAIN,VEHICLE SPEED CONTROL

  OCCASIONALLY, WHILE ACCELERATING, IT FEELS AS IF THE CAR LOSES ACCELERATION AND THE ENGINE LOSES POWER. IT HAPPENS WHILE VEHICLE IS IN MOTION SLOW SPEEDS AND FAST SPEEDS.

• 11/18/2020· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  MY WIFES CAR STARTED SMELLING LIKE GASOLINE INSIDE THE PASSENGER COMPARTMENT. WE TOOK IT TO A SUBARU DEALER AND A RODENT HAD CHEWED THE HIGH PRESSURE GAS LINE. IT THEN SPRAYED GASOLINE RIGHT INTO HER BACK SEAT FOAM AND CUSHION. IF WE TAKE THE RODENT OUT OF THE EQUATION, THIS CAR IS NOT SAFE AND WE WANT OUR MONEY BACK IN FULL. THE MATERIAL FOR WIRING AND FUEL LINES ARE MADE FROM A SOY BASED PRODUCT ATTRACTING RODENTS. THE SEAL THEY USE FOR THE GAS TANK ACCESS UNDER THE REAR SEAT IS A CHEAP FOAM NOT A NEOPRENE RUBBER OR O-RING. IF THE GAS WOULD OF LEAKED ONTO JUST THE GROUND I WOULDN'T EVEN BE TYPING THIS LETTER. I AM EXTREMELY CONCERNED ABOUT HIGH PRESSURE GAS GETTING INTO THE PASSENGER COMPARTMENT. I WANT TO CONTACT A LAWYER ABOUT THIS AND MAKE SUBARU ACCOUNTABLE. THE DEALER EVEN TOLD ME IT WAS THE SECOND ONE IN 2 WEEKS. THEY MUST USE A SOY BASED FUEL LINE TO ATTRACT TO RODENT, AND THEN THE FOAM SEAL IN NO WAY IS SAFE TO PREVENT A PRESSURE OF GASOLINE FROM REACHING INSIDE THE VEHICLE. MY WIFES CAR IS 13 MO OLD AND ONLY HAS 7400 MILES ON IT. SHE IS DEVASTATED AS THIS WAS HER FIRST BRAND NEW CAR EVER. NO WE HAVE A CAR WITH GAS SMELL INSIDE FOREVER. PLEASE HELP US!

• 11/18/2019· UNKNOWN OR OTHER

  THE CAR PARKED WAS FOUND WITH A DEFECTIVE WINDSHIELD (HORIZONTAL CRACK WITHOUT APPARENT REASON). THE DEFECTIVE WINDSHIELD SEEMED TO OCCUR SPONTANEOUSLY BECAUSE MY REQUESTED POLICE INVESTIGATION DID NOT FIND ANY EVIDENCE ON THE CAUSE OF HARM.

• 11/17/2019· UNKNOWN OR OTHER

  THE COLLISION AVOIDANCE SYSTEM IS DANGEROUS. TWICE IT HAS STOPPED THE CAR FOR NO REASON. I WAS NOT CLOSE TO ANOTHER VEHICLE AND I WAS NOT SPEEDING. THE SYSTEM APPLIED THE BRAKES WHICH CAUSE BOTH MY PASSENGER AND ME TO BE FORCED FORWARD AGAINST THE SEAT BELTS.THE CAR ACTUALLY SKIDDED. WHAT IS WORSE IS THAT THE CAR BEHIND ME HAD NO WARNING THAT I WAS GOING TO BE STOPPED AND ALMOST COULD NOT AVOID A REAR END COLLISION. THIS SYSTEM IS DANGEROUS. I HAVE SHUT IT OFF BUT IT ALWAYS COMES BACK ON WHEN THE CAR IS RESTARTED.

• 11/17/2019· UNKNOWN OR OTHER

  THIS CAR WAS LEASED ON JUNE 3, 2009. ALMOST IMMEDIATELY I NOTICED THAT AT SLOW SPEED IN A PARKING LOT OR AT AN INTERSECTION, THE CAR BOGS DOWN AND SHAKES AND BUCKS. SOMETHING LIKE AN INEXPERIENCED DRIVER TRYING TO DRIVE A STICK SHIFT AND NOT KNOWING HOW TO SHIFT SMOOTHLY. THE BUCKING IS VERY NOTICEABLE TO EVERYONE IN THE CAR. EVEN PASSENGERS ASK WHAT IS WRONG WITH IT. THIS ISSUE IS CONSTANT AND DANGEROUS WHEN TRYING TO GET OUT OF THE WAY OF ANOTHER DRIVER.

• 11/16/2019· VISIBILITY/WIPER

  WHILE DRIVING A SMALL ROCK HIT THE WINDSHIELD CAUSING A CRACK WHICH HAS NOW TRAVELED ACROSS THE WINDSHIELD. VEHICLE WAS DRIVING AT APPROX. 55 MPH ON THE HIGHWAY.

• 11/12/2024· POWER TRAIN,ELECTRICAL SYSTEM,ENGINEFire

  I sent my Crosstrek to the dealer for the WRE21 recall. After retrieving the car from the dealership with the recall fix in place, the engine stalled while I was at a red light and I could see smoke coming out from the hood. This occurred after driving less than 4 miles from the dealership. I opened the hood and could see that one of the coil packs on the driver side cylinder bank was on fire. I called 911 and the Fire Department had to extinguish the fire. The fire has rendered the vehicle inoperable and smoke damaged.

• 11/12/2020· VISIBILITY/WIPER

  ONE DAY IN AUGUST, I WENT TO MY CAR PARKED IN THE GARAGE AND NOTICED A CRACK COMING UP FROM THE BOTTOM OF THE WINDSHIELD. I HAVE HAD NOTHING HIT THE WINDSHIELD IN SEVERAL MONTHS AND NEVER IN THAT AREA. ON 3 SEPARATE OCCASIONS AFTER THAT, AS I TOOK THE CAR OUT OF THE GARAGE, I NOTICED IT LENGTHENING HORIZONTAL BY ABOUT 3 INCHES EACH TIME.

• 11/11/2020· UNKNOWN OR OTHER,VISIBILITY/WIPER

  AFTER BEING PARKED OUTSIDE IN MY DRIVE WAY IN TAHOE CITY DURING A SNOWY NIGHT, MY WINDSHIELD CRACKED IN SEVERAL PLACES. I NOTICED THE DAMAGE IN THE MORNING AFTER REMOVING THE SNOW AND TURNING ON MY VEHICLE. I HAVE BEEN READING ONLINE THAT THIS IS A KNOWN ISSUE BUT SUBARU HAS NOT BEEN RECALLING WINDSHIELDS. I CONFIRMED WITH MY SUBARU SERVICE CENTER THAT THIS ISSUE IS NOT UNDER WARANTY.