2019 Subaru Ascent

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2024· VISIBILITY/WIPER

  The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.

• 12/31/2021· ELECTRICAL SYSTEM,STRUCTURE

  Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.

• 12/29/2022· UNKNOWN OR OTHER

  Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.

• 12/29/2020· ELECTRICAL SYSTEM

  HAS A DEFECTIVE ELECTRICAL SYSTEM CAUSING THE BATTERY TO DRAIN PREMATURELY. JUST HAD THE NEW SUBARU BATTERY TESTED AND CHARGED AT ADVANCE AUTO PARTS AND IT WAS BROUGHT UP TO ALMOST A FULL CHARGE. AFTER 4 DAYS OF SHORT TRIPS, BATTERY IS DEAD AGAIN.

• 12/28/2021· VISIBILITY/WIPER

  My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.

• 12/28/2021· STRUCTURE

  2019 Subaru Ascent purchased new. Auto has about 25,000 miles on it now. When driving at highway speeds the hood vibrates and shakes especially when there is a crosswind. This will damage the latch and cause the hood to fly open when driving at this speed which cold be dangerous. Called two Subaru dealers and they say that is normal. I have owned several cars and this is not normal.

• 12/28/2021· POWER TRAIN

  2019 Subaru Ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the Subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.

• 12/26/2023· ELECTRICAL SYSTEM

  Car battery died in store parking lot. Low mileage (24,000). I do lots of short trips and this is a reported problem for 2019 Subaru Ascents. I had to wait 2 hours for someone to bring a charger to drive to auto parts store fire replacement battery.

• 12/24/2019· VISIBILITY/WIPER

  CRACK IN WINDSHIELD APPEARED W/OUT USUAL SOUND OR SIGN OF DEBRIS. DEALER SAID IT COULD NOT BE REPAIRED, ONLY REPLACED & ALL SYSTEMS RECALIBRATED AT OWNER'S EXPENSE. I HAVE DRIVEN OVER 1 MILLION MILES & HAVE NEVER SEEN A CRACK W/ NO DEBRIS OR IF ANY, SO SMALL IT MADE NO IMPACT. JUST A CRACK APPEARED LIKE IT WAS PRESSURE ON THE GLASS CAUSING THE CRACK.

• 12/23/2021· ELECTRICAL SYSTEM

  Recently have had issues with the battery. I've had to jump the car 4 times in the last month. The car was purchased in August 2021. I believe the electrical system is draining the battery.

• 12/21/2020· ENGINE

  THE ENGINE KEEPS STUTTERING WHEN DRIVING AND SLOWING DOWN TO STOP AT A TRAFFIC LIGHT. COUPLE OF TIMES, IT SHOULD SHUT DOWN AND I HAVE TO RESTART THE CAR. I DO ENSURE THE CAR IS WARMED UP TO A MINIMUM OF 7-10 MINUTES BEFORE STARTING. IT ONLY STARTED RECENTLY BUT I AM WORRIED THAT THIS WILL HAPPEN MORE AND SUDDENLY STOP WHEN DRIVING AND ME GETTING INVOLVED IN AN ACCIDENT.

• 12/20/2021· ELECTRICAL SYSTEM

  Sunday, car wouldn’t start. Even though lights and display came on, engine wouldn’t turn over until I got a jump. After car started, center console went black and all infotainment, Bluetooth and rear view camera ceased to work. Drove hour and a half on highway. Monday morning, battery completely dead. Had to jump again. Now, center screen working, but seems to be battery issue. We had similar car starting problems before and replaced battery less than a year ago February 2021!!!

• 12/20/2021· STEERING,POWER TRAIN,EXTERIOR LIGHTING

  Steering is so sensitive that it exhausted driver. Lane control is exhausting. Transmission looses power, but mechanics say nothing registering. The car smokes on cold start and white exhaust smells terrible. This is worse in summer when transmission is hot. Hatch can’t be left open when camping because it ran my battery dead. There is no lighting at the back of car and front interior lights, LED, time out.

• 12/19/2020· ELECTRICAL SYSTEM

  DEAD BATTERY MULTIPLE TIMES, DEALER SHIP HAS REPLACED THE BATTERY BUT CONTINUES TO HAVE ISSUES AND LEFT STRANDED EACH TIME THIS OCCURS, ONE TIME ON 12-17-2020 IN THE MOUNTAINS IN FREEZING COLD WEATHER WITH A CHILD, NO HEAT BECAUSE OF DEAD BATTERY. THIS ISSUE CANN OCCURING WHEN THE BACK TAILGATE IS OPEN FOR 10 MINUTES. SUBARU IS NOT GOING TO LOOK INTO THE PROBLEM EVEN THOU THEY ARE AWARE OF THIS OCCURING ON SUBARU OUTBACKS AND THE ASCENT MODELS. THIS IS A REAL SAFETY CONCERN SINCE MY WIFE DRIVES THIS CAR MAINLY AND HAS HAD TO CALL FOR HELP TO GET THE CAR STARTED. I WILL BE BRINGING IT BACK TO THE DEALER ONCE AGAIN. THEY WILL END UP REPLACING THE BATTERY AGAIN BUT THE FACT THAT IF YOUR CAR IS TURNED OFF AND DOORS ARE OPEN FOR A SHORT PERIOD OF TIME THE DRAW COMING OFF THE BATTERY IS NOT ENOUGH TO START THE CAR AGAIN LEAVING YOU ONCE AGAIN STRANDED.

• 12/17/2024· ENGINE

  The Y pipe that connects the exhaust from the engine to the turbo charger, has cracks from poor welds. It happened 8-12 months ago we started to notice that during warm up our Ascent would sound real loud then quiet down once it warmed up. We didn’t know there was an issue as there were no lights that came on and we had no loss of power or MPG. The safety issue would be that we finally took the car in once we started to smell exhaust fumes coming from the car that we would start to smell from inside the car. We had to start to air out the car after warming up if we couldn’t immediately drive away once started. We contacted Subaru and they offered a partial credit for a repair but after researching I have seen they have had recalls in the past regarding similar cracked Exhaust manifolds on another model car.

• 12/17/2019· ELECTRICAL SYSTEM

  EVERY WEEK OR TWO THE CAR FAILS TO START. WHEN THE IGNITION BUTTON IS PUSHED, THE VEHICLE GAINS POWER BUT DOES NOT TURNOVER AND START. YOU NEED TO EXIT THE VEHICLE, LOCK THE VEHICLE AND UNLOCK THE VEHICLE AND GO THROUGH THIS PROCESS UP TO 7 TIMES BEFORE THE VEHICLE WILL START. VEHICLE HAS BEEN BROUGHT BACK TO SUBARU SERVICE DEPARTMENT 3 SEPARATE TIMES FOR UP TO 2 WEEKS AT A TIME AND THEY ARE UNABLE TO REPLICATE OR FIX THE PROBLEM.

• 12/16/2023· ELECTRICAL SYSTEM

  Battery keeps dying.

• 12/16/2021· POWER TRAIN

  The contact owns a 2019 Subaru Ascent. The contact stated that occasionally at start-up and while driving up an incline, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 30. VIN tool confirms parts not available.

• 12/16/2020· ELECTRICAL SYSTEMFire

  THE CAR CAUGHT FIRE WHILE SITTING IN THE DRIVEWAY (STATIONARY). THE CAR WAS HAVING ELECTRICAL/BATTERY ISSUES IN THE MORNING. I CHARGED THE BATTERY, THEN STARTED THE CAR AND LEFT IT RUNNING IN THE DRIVEWAY, WHEN I CAME OUT OF THE HOUSE, THE ENGINE OF THE CAR WAS ON FIRE. I CALLED THE FIRE DEPARTMENT TO PUT THE FIRE. THE FIRE MARSHAL DETERMINED THAT AN ELECTRICAL ISSUE IGNITED THE ENGINE. AFTER POSTING THE PHOTOS OF THE FIRE ON FACEBOOK, WE RECEIVED MULTIPLE COMMENTS THAT OTHER PEOPLE'S SUBARU'S HAVE HAD BATTERY/ELECTRICAL ISSUES. THE INSURANCE COMPANY STATED THAT THEY WOULD HAVE A SPECIALIST EXAMINE THE VEHICLE TO HELP DETERMINE THE CAUSE OF THE FIRE.

• 12/15/2020· ELECTRICAL SYSTEM

  SEVERAL TIMES, WHEN TRYING TO CLOSE THE DRIVER SIDE WINDOW, THE FRONT PASSENGER WINDOW AND THE SUNROOF, THE WINDOW DID NOT CLOSE COMPLETELY AND SUBSEQUENTLY RE-OPENED. IT HAPPENED WHEN THE VEHICLE WAS IN MOTION AS WELL AS STATIONARY.

• 12/13/2022· ELECTRICAL SYSTEM

  The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 12/13/2022· ELECTRICAL SYSTEM

  The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.

• 12/13/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

  AT ONLY 17.6K MILES, THE BATTERY IN MY 2019 SUBARU ASCENT WAS COMPLETELY DRAINED OVERNIGHT, FOR NO LOGICAL REASON. I CALLED SUBARU ROADSIDE ASSISTANCE TO GIVE ME A JUMP AND I LET IT RUN FOR 33 MINUTES THEN TOOK IT FOR A 10 MIN DRIVE. THE BATTERY WAS DEAD AGAIN THE NEXT MORNING. VEHICLE WAS STATIONARY OVERNIGHT AND UNTIL THE 10 MIN DRIVE. DURING THIS TIME THE TAILGATE WOULD PERSISTENTLY BEEP, TRYING TO OPEN.

• 12/13/2019· POWER TRAIN

  IT SUDDENLY LOSES POWER WHILE DRIVING AND ALL OF SUDDEN IT GETS POWER AND JUMPS.THIS HAPPENS ALMOST 2 OR 3 DAYS IN A WEEK.IT HAPPENS IN CITY STREET.

• 12/13/2019· SERVICE BRAKES

  THE COLLISION AVOIDANCE SYSTEM IS INCORRECTLY IDENTIFYING PARKED CARS OR CARS EXITING THE FREEWAY IN AN ADJACENT LANE AS OBSTACLES AND SLAMS ON THE BRAKES. THIS IS HAPPENED ON THE INTERSTATE AT HIGHWAY SPEEDS AND AT SPEEDS AS LOW AS 30 MPH WHILE TRAVELING ON A CITY STREET. I'M TERRIFIED THAT I AM GOING TO BE REAR ENDED WHEN MY VEHICLE GOES FROM 70 TO ZERO MPH WHEN THERE IS ABSOLUTELY NOTHING IN FRONT OF ME BUT THE 'SAFETY EQUIPMENT' IS MALFUNCTIONING. I HAVE BEEN TELLING THE DEALERSHIP ABOUT IT FOR SEVERAL MONTHS WITH MINIMAL RESPONSE.

• 12/13/2019· UNKNOWN OR OTHER,SERVICE BRAKES

  BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.

• 12/12/2019· POWER TRAIN,SERVICE BRAKES,ENGINE

  TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.

• 12/11/2020· ELECTRICAL SYSTEM

  ON 4 OCCASSIONS THE LIFTGATE OF THIS SUV WAS LEFT UP FOR 45 MINUTES TO 1.5 HOURS WHILE THE VEHICLE WAS TURNED OFF AND STATIONARY. ON EACH TIME THE BATTERY DISCHARGED TO A POINT THE CAR WOULD NOT START. FORTUNATELY WE HAD CELL SERVICE AND COULD SUMMOND HELP, BUT THIS COULD OCCUR WHERE THERE IS NO CELL SERVICE AND LEAVE US COMPLETELY STRANDED. AFTER THE FIRST 3 TIMNES WHICH HAPPENED IN RAPID SUCCESSION I TOOK THE SUBARU ASCENT TO THE DEALER AND WAS TOLD THE BATTERY HAD A WEAK CELL AND THEY REPLACED IT WITHOUT CHARGE. THE REPAIR INVOICE IS ATTACHED. BUT THEY NEVER TOLD ME THAT LEAVING THE LIFTGATE UP MORE THAN 30 MINUTES WOULD CAUSE THIS PROBLEM AND LEAVE ME STRANDED. THEN WHEN THE PROBLE OCCURRED AGAIN I WENT ONLINE AND DISCOVERED THIS IS A WIDELY-KNOWN DEFECT IN THE SUBARU ASCENT AND OTHER SUBARU MODELS THAT HAS STRANDED THOUSANDS OF OWNERS. OWNERS TAKE THEIR SUVS ON CAMPING OR FISHING TRIPS AND TAILGATING AT EVENTS WHERE THEY LEAVE THE LIFTGATE UP WITHOUT REALIZING THE CAR IS UNLIKELY TO START WHEN THEY WANT TO LEAVE. BUT SUBARU IS REFUSING TO CONSIDER A FIX AND RECALL THESE SUVS. I HAVE NEVER HEARD OF ANOTHER VEHICLE WITH THIS DEFECT OR PROBLEM. MANY OWNERS ARE SPENDING $250 OR MORE FOR AFTER-MARKET BATTERIES THAT ARE MUCH STRONGER THAN THE WEAK BATTERIES THAT SUBARU PROVIDES. WHILE THIS DOES NOT CORRECT THE PROBLEM AND SUCH OWNERS CAN STILL BE STRANDED, AT LEAST WITH A STRONGER BATTERY THE CHANCES IT WILL START ARE MUCH BETTER. SUPPOSEDLY THERE IS A CLASS ACTION LAWSUIT FILED IN NEW JERSEY AGAINST SUBARU OVER THIS ISSUE, BUT THAT WILL ONLY REWARD THE ATTORNEYS INVOLVED WITH MILLIONS OF DOLLARS AND PROBABLY NET ME $20 IN 5 YEARS. PLEASE CONSIDER FORCING SUBARU TO FIND A SOLUTION TO THIS PROBLEM AND RECALL AND FIX ALL SUBARU ASCENTS STILL ON THE ROAD.

• 12/11/2020· VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE

  WINDSHIELD CRACKED WITHIN A FEW DAYS OF DRIVING IT OFF THE LOT. I WAS JUST DRIVING IT AND I NOTICED A SMALL CRACK...AND THEN WITHIN A FEW DAYS THE CRACK WENT THE ENTIRE LENGTH OF THE WINDSHIELD.

• 12/10/2024· ELECTRICAL SYSTEM

  We have had to replace battery twice and had to have auto club give us a jump start multiple times. We drive this vehicle once or twice a month, but something is causing battery to run down way to fast. Manufacturer claims we need to drive more often. I have always had one car, that burned to much fuel, and was used as an occasional vehicle, but never had this type of problem. Something needs to be provided so that battery does not leak power when it is a low use car. I don’t want the internal lights to turn on when I walk by, or for it to access the internet. I believe that this leaves us vulnerable to non-availability at a critical time. We are planning a multi-week trip and have no idea if car will start when we return. Nor is their a way to disconnect unneeded activity that is draining battery.

• 12/10/2019· UNKNOWN OR OTHER

  REAR TAILGATE WON'T OPEN WHEN BUTTON PRESSED MAYBE HALF THE TIME. IT HAS CLOSED TWICE IN THE LAST WEEK WHILE GROCERIES WERE BEING LOADED AND HIT TWO PEOPLE IN THE HEAD. SUBARU DEALER HAS REPLACED THE CONTROLLING MODULE BUT IT DID NOT SOLVE THE PROBLEM. THIS PROBLEM HAS PERSISTED FOR A YEAR.

• 12/08/2020· VISIBILITY/WIPER

  MY WINDSHIELD HAS BEEN IMPACTED BY OBJECTS FROM THE ROADWAY TWICE AND HAS HAD TO BE REPLACED EACH TIME. THE FIRST INCIDENT WAS IN APRIL 2019, WHEN A CHUNK OF ICE FLEW OFF A VEHICLE AHEAD OF MINE AND NEARLY SHATTERED THE ENTIRE WINDSHIELD. THIS WINDSHIELD WAS REPLACED. THE REPLACEMENT WINDSHIELD WAS IMPACTED BY A SMALL ROAD ROCK WHILE OPERATING THE VEHICLE IN DECEMBER 2020, RESULTING IN A GOLF BALL-SIZED PUNCTURE DOWN TO THE ADHESIVE SHEET. EVEN THE SAFELITE TECH REMARKED AT THE LEVEL OF DAMAGE AND WAS UNABLE TO SALVAGE THE WINDSHIELD. I HAVE NEVER SEEN A ROAD ROCK CAUSE THAT MUCH DAMAGE TO A WINDSHIELD, AND I DON'T THINK THERE'S EVER BEEN A VEHICLE I'VE OWNED THAT HASN'T TAKEN A ROCK AT ONE POINT OR ANOTHER. IT'S UNAVOIDABLE. WHAT IS NOT UNAVOIDABLE IS THE CLEARLY DEFECTIVE NATURE OF THESE WINDSHIELDS. I NO LONGER FEEL SAFE BEHIND THE WHEEL. THAT WINDSHIELD WILL PROTECT NOTHING IN A HIGH-IMPACT SITUATION.

• 12/05/2019· SUSPENSION

  CLUNKING NOISE IN FRONT RIGHT WHEEL AREA, GOING SLOW OVER SHARP BUMPS OR MODERATE SPEED OVER RIPPLED PAVEMENT. SOMETIMES MULTIPLE CHUNKS OVER A SERIES OF BUMPS. TURNING AT LOW SPEED SEEMS TO MAKE IT MORE SUSCEPTIBLE.

• 12/04/2020· ELECTRICAL SYSTEM

  THE VEHICLE HAS HAD A DEAD BATTERY ON AT LEAST TWO OCCASIONS IN THE PAST YEAR INCLUDING THIS MORNING (12/04/2020), AND THE VEHICLE IS STILL LESS THAN TWO YEARS OLD, AND ONLY HAS APPROXIMATELY 10,000 MILES.

• 12/04/2019· UNKNOWN OR OTHER

  WINDSHIELD CRACKED FROM A SMALL ROCK WHILE DRIVING ON A HIGHWAY 6 MONTHS AFTER PURCHASE

• 12/03/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  CAR DIED AND WOULD NOT START AT ONE YEAR OLD, DIAGNOSED AS FAULTY BATTERY 11/2019; ALMOST EXACTLY ONE YEAR LATER AT MD OFFICE WOULD NOT START AND LIGHTS FLICKERED AND NO CONTROL, WOULD NOT START AGAIN! ; NOW SITTING IN PARKING LOT WAITING TOW; BELIEVE FAULT IS RELATED TO BATTERY DRAIN IN ONE YEAR AND ELECTRICAL DRAIN; LEFT STRANDED WITH TWO KIDS GETTING COVID TESTED WITH A BRAND NEW 2 YEAR OLD CAR WITH 20,000 MILES ONLY!!!!!!!

• 12/03/2019· ELECTRICAL SYSTEM

  AFTER CLEANING AND DETAILING THE INSIDE OF MY 2019 ASCENT, THE BREAK PEDAL WOULD ONLY DEPRESS1/2 TO 1 INCH PREVENTING THE AUTO TO START. AUTO ROADSIDE SERVICE JUMP STARTED AND SAID LEAVING DOORS OPEN DRAINED BATTERY BELOW 12V, PREVENTING IT FROM STARTING. SAID SUBARU BATTERIES ARE WAY UNDER POWERED AND DRAIN EASILY.

• 12/02/2025· POWER TRAIN

  Over the past few months the transmission has started randomly refusing to engage. When entering the expressway, you will press the accelerator, and the engine will rev and the vehicle will not accelerate at all. Then you let off the accelerator, let the engine RPM drop back down to idle, and press again and it will accelerate. This has happened 3 times in 2 months. Subaru is refusing to replace the transmission because their tech cannot personally reproduce the problem on demand, even though they have voluntarily extended the warranty on this model transmission due to slippage issues. They are instead going to change the transmission fluid, which has less than 1/2 the mileage for a typical fluid service, to mask the issue, risking the safety of passengers.

• 12/02/2022· UNKNOWN OR OTHER

  The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough

• 12/01/2021· TIRES

  2 tires are showing cracks. The tires are losing their threads and it appears that the tires will blow up or tear open as I continue drive the vehicle.

• 12/01/2020· VISIBILITY/WIPER

  2 WINDSHIELD REPLACEMENTS IN LESS THAN ONE YEAR. 1ST WAS NOVEMBER 2019 WITH MAJOR CRACK IN WINDSHIELD FROM SMALL ROCK WHILE DRIVING HWY 60 NEAR SALOME, AZ. INSURANCE REPLACED WITH OEM WINDSHIELD. 2ND WAS MAJOR CRACK FOR NO APPARENT REASON WHILE DRIVING ON US 10 NEAR MORONGO, CA IN JUNE 2020. BUMPY ROAD, BUT DID NOT HEAR ANYTHING HIT WINDSHIELD PRIOR TO IT CRACKING. PICTURES OF 2ND CRACK ATTACHED. REPLACED AT OWN COST OF $640.77 AS DID NOT WANT TO MAKE ANOTHER CLAIM TO INSURANCE COMPANY IN LESS THAN A YEAR.

• 11/30/2021· VISIBILITY/WIPER

  The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn’t handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn’t appear to be from any rock as it is very small and almost at the base where the new windshield was installed — but the dealer is saying they think Subaru may say it is coming from a small mark and then spidered out. I can’t even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle’s windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 Ascent sold in Columbia, MO. In short, these windshields have been the subject of a class action and they are defective and unsafe.

• 11/30/2020· VISIBILITY/WIPER

  WE WERE DRIVING AND HAD A VERY SMALL ROCK CHIP IN THE WINDOW. WITHIN THE NEXT 30 MINUTES THE WINDSHIELD HAD CRACKED THE ENTIRE FROM THE TOP SIDE OF THE CRACK ALL THE WAY TO THE SIDE OF THE WINDSHIELD AND CRACKED ON THE BOTTOM ALL THE WAY TO THE BOTTOM SIDE OF THE WINDOW. SO WHAT SHOULD HAVE BEEN AN EASY ROCK CHIP REPAIR QUICKLY CHANGED TO NEEDING THE WHOLE WINDSHIELD REPLACED AT ALMOST $1,000. THE CHIP OCCURRED WHILE WE WERE GOING ABOUT 30 MILES AN HOUR JUST GETTING ON THE ON RAMP TO I-55 AT MM 100 IN SPRINGFIELD IL.

• 11/29/2021· POWER TRAIN,ELECTRICAL SYSTEM

  The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced. The failure mileage was approximately 53,000.

• 11/29/2021· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated that the failure persisted. The contact called a local dealer but was unable to schedule a date to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,915.

• 11/29/2020· ELECTRICAL SYSTEM

  WE BOUGHT A USED 2019 SUBARU ASCENT TOURING (CA. 18,000 MILES) IN JULY OF THIS YEAR. THE DEALERSHIP REPLACED THE BATTERY WHEN WE BOUGHT IT. SINCE THEN, THIS NEW BATTERY HAS DIED FIVE TIMES ON US, THE FIRST TIME ON SEPTEMBER 4 2020 AND MOST RECENTLY ON NOVEMBER 28. IT HAS ALWAYS DIED WHILE THE VEHICLE WAS STATIONARY. AFTER IT DIED THE THIRD TIME ON NOVEMBER 22, WE BROUGHT IT INTO THE LOCAL SUBARU DEALERSHIP. THEY HELD THE CAR FOR TWO NIGHTS AND WERE UNABLE FIND ANYTHING WRONG WITH IT. IT IS CURRENTLY AT THE DEALERSHIP AGAIN.

• 11/29/2019· STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEMCrashFire

  TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.

• 11/27/2020· VISIBILITY/WIPER

  WINDSHIELD CRACKED UNEXPECTEDLY WHILE DRIVING ON A SMOOTH PAVED STREET. CRACK EXPANDED TO OVER 18 INCHES LONG. HAD TO HAVE WINDSHIELD REPLACED.

• 11/27/2020· SERVICE BRAKES

  BRAKES SHOOK VIOLENTLY AT HIGHWAY SPEED AND WHILE DESCENDING MOUNTAIN. TOOK TO DEALER AND THEY SAID THIS IS A KNOWN ISSUE. HAD TO REPLACE BRAKES AND ROTORS ON ALL 4 WHEELS. ASCENT HAD ONLY 7600 MILES. VEHICLE NEEDS TO BE RECALLED AND RETROFITTED WITH NEW BRAKES/ROTORS THAT CAN HANDLE THE DEMANDS/WEIGHT OF THE ASCENT.

• 11/27/2020· VISIBILITY/WIPER

  MY WINDSHIELD ON MY 2019 SUBARU ASCENT WAS CRACKED WHILE IN MOTION ON A HIGHWAY