2019 Mercedes-Benz Sprinter 2500 12 Passenger

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/25/2022· STEERING

  Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.

• 12/06/2022· FORWARD COLLISION AVOIDANCE

  The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed during a snow storm with limited visibility in Wyoming. There are numerous reports in Mercedes forums that this sensor fails frequently jeopardizing the safety of occupants. There were not warnings prior to the failure and Mercedes

• 12/06/2021· ELECTRICAL SYSTEM

  2019 MERCEDES BENZ SPRINTER 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC MODULES. THE CONSUMER STATED THE EIS AND EZS MODULES ARE EXPOSED TO WET AND DAMP CONDITIONS. OVERTIME THEY CORRODE AND NEED TO BE REPLACED. THE CONSUMER STATED THE MODULES WERE IN A POOR LOCATION. THE CONSUMER STATED THE VEHICLE EXPERIENCED A FAILURE WHILE THE VEHICLE WAS NOT IN MOTION.

• 12/02/2023· UNKNOWN OR OTHER

  The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we’ve had the van serviced or in for repairs. Once it was put back together by our local Mercedes dealership. The second time, we were informed that we would need to pay over $300+ to repair the lock, even though the van is still under the three-year bumper-to-bumper warranty and has approximately 12,000 miles on it. We were also told to not use the locking mechanism to lock/unlock the door from the inside, as it’s not really designed for such usage. And since it had been broken by such usage, repairs would not be covered under the warranty. Anyone looking at the locking mechanism would find it reasonable to think that the locking mechanism should be able to be used to unlock the door from the inside. Furthermore, the fact that the door cannot be easily unlocked from the inside provides a significant safety concern should passengers need to quickly exit the van for any reason. Finally, the ease of breaking the locking mechanism, without any unreasonable force used, is an insult to the Mercedes brand and certainly not up to par with the quality of the vehicle we thought we were purchasing. And we found it additionally disappointing for the dealership to then inform us that Mercedes would not honor these repairs under our bumper-to-bumper warranty period and to attempt to charge us for this diagnosis. Please investigate.

• 11/25/2024· ENGINE

  The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.

• 11/22/2022· FORWARD COLLISION AVOIDANCE

  The automatic emergency braking feature is regularly activated while driving on the highway when driving under bridges and large overhead road signs. Sometimes, the van only beeps at me, indicating that an obstruction was detected but not doing anything in response. More alarmingly, however, the van has slammed on the brakes while going full speed on the highway several times, sending my tools flying forward and almost creating an accident with the car behind me. The dealership has tried to fix it 3 times and it’s still doing it. They first told me to keep the windshield clean, then they told me to keep my bumper radars clean. They replaced the camera on my last visit but the problem still exists. It seems evident to me that this is a defective system altogether and i don’t think the dealership will be capable of fixing it. I’m afraid to drive my van and I’m not sure what to do about it

• 10/02/2021· STEERING

  I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of the road and lost all steering capabilities. Come to find out the dealership lied and never made the repairs as necessary as far as replacing the faulty clamps. After getting the vehicle towed back to the dealership they replace the clamps with cheap hardware store clamps and I have had problems with my power steering ever Since then. I’ve taken my vehicle back multiple times for them to make the repairs and they replace the power steering pump once with a remanufactured one unfortunately I continue to have power steering issues. This is all due to the faulty hose clamps on the power steering unit for the 2019 4x4 Sprinter Van. If they would’ve replace the hoses with longer hoses and the proper fittings this would’ve all been prevented and could potentially prevent a serious accident while driving.

• 10/01/2020· STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  THE VEHICLE HAS SOME EMERGENCY STEERING CONTROL THAT IS AUTOMATICALLY BUILT IN. IF YOU GO OUTSIDE OF THE LANES, IT NOT ONLY STEERS YOU BACK TO WITHIN THE LANES, BUT ALSO SLAMS ON THE BRAKES. IT IS AUTOMATICALLY ON. IT CAN BE SHIFTED OFF EVERY SINGLE TIME YOU START THE VEHICLE, BUT IT IS A DEFAULT SETTING. THIS HAS PROVEN TO BE EXTREMELY DANGEROUS IN APPROXIMATELY 5 SITUATIONS WHILE DRIVING THE VEHICLE, AND I JUST BOUGHT THE VEHICLE FOUR MONTHS AGO. TO ILLUSTRATE IT: WE WERE DRIVING THROUGH A CONSTRUCTION ZONE. AT TIMES IN CONSTRUCTION/WORK ZONES, THE FLOW OF TRAFFIC FORCES YOU OUTSIDE OF THE LINES FOR SAFETY PURPOSES. HOWEVER, THE VAN TRIED TO FORCE US BACK "INTO THE LINES" MULTIPLE TIMES, IN CONSTRUCTION, AT NIGHT, WITH MANY OTHER VEHICLES. IT ACTUALLY FORCED OUR VEHICLE BACK ACROSS THE LINE AND INTO ONCOMING TRAFFIC IN MULTIPLE SCENARIOS. THIS IS A CASE OF AN AUTOMATIC "SAFETY" SETTING GONE WRONG. IT IS HIGHLY, HIGHLY DANGEROUS TO HAVE IT AUTOMATICALLY DO THIS, WHETHER IT'S DUE TO ONCOMING TRAFFIC, SAME DIRECTION TRAFFIC, CONSTRUCTION OBSTACLES OR EVEN SWERVING TO AVOID DEBRIS OR ANIMALS. THIS LANE ASSIST MUST BE DISABLED TO ALLOW FOR SAFE OPERATION OF THIS VEHICLE.*DT *TR

• 09/17/2025· SEAT BELTS

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.

• 09/15/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER

  The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings

• 09/14/2021· UNKNOWN OR OTHER

  The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you

• 09/14/2020· STEERING

  THIS SAFETY INCIDENT REPORT APPLIES TO ALL 2019+ SPRINTER 1500/2500/3500 WITH THE 4X4 DRIVETRAIN (HYDRAULIC POWER STEERING SYSTEM), IT DOES NOT APPLY TO 2WD MODELS WITH ELECTRONIC POWER STEERING RACKS. THE UPPER POWER STEERING HOSE THAT CONNECTS THE PS RESERVOIR TO THE PS COOLING ELEMENT LOCATED AHEAD OF THE RADIATOR IN THE FRONT GRILLE IS SECURED BY A WORM DRIVE CLAMP AT THE RESERVOIR SIDE AND A SPRING CLAMP AT THE COOLING ELEMENT SIDE. THE LOWER PS HOSE THAT CONNECTS THE COOLING ELEMENT TO THE HARDLINE WHICH BOLTS IN TO THE HYDRAULIC STEERING RACK ON THE DRIVER SIDE IS SECURED WITH A SPRING CLAMP ON THE COOLING ELEMENT SIDE AND A SWAGED CONNECTION ON THE HARDLINE SIDE. THIS SAFETY INCIDENT IS SPECIFICALLY FOR THIS LOWER PS HOSE CONNECTION. THE HOSE IS TOO SHORT FROM THE FACTORY, AND IS TAUT BETWEEN THE COOLING ELEMENT SPRING CLAMP AND HARDLINE SWAGED CONNECTION. OVER TIME, WITH NORMAL DRIVING VEHICLE VIBRATIONS & ENGINE BAY HEAT CYCLING, THE LOWER PS HOSE WILL BACK OFF THE COOLING ELEMENT UNTIL IT FALLS OFF AND PS FLUID IS DUMPED IN THE ENGINE BAY. THIS MAKES THIS HEAVY FULL SIZE VAN INSTANTLY EXTREMELY DIFFICULT TO STEER. HOSE BLEW OFF ON MY VAN AT 9500MILES ON THE ODOMETER, AS I WAS EXITING A FREEWAY ONTO A CURVING OFFRAMP. HAD I NOT BEEN AWARE THIS IS A KNOWN ISSUE I MIGHT NOT HAVE CAUGHT IT IN TIME... AT SPEED, ON A WINDING ROAD, WITH A CLIFF / DROP OFF NEARBY THIS COULD HAVE CATASTROPHIC RESULTS IF THE DRIVER IS NOT ABLE TO OVERCOME THE SUDDENLY VERY HEAVY STEERING EFFORT. THE SOLUTION IS A SIMPLE ONE. THE LOWER PS HOSE JUST NEEDS TO BE 1-2" LONGER SO THAT IT IS NOT TAUT BETWEEN THE TWO CONNECTIONS. TO DATE MERCEDES DEALERSHIPS HAVE ONLY REMEDIED TO THE PROBLEM BY ADDING A WORM DRIVE CLAMP IN PLACE OF THE SPRING CLAMP. THIS IS A POOR TEMPORARY FIX AND DOES NOT RESOLVE THE ISSUE THAT THE HOSE IS SIMPLY TOO SHORT AS MANUFACTURED.

• 09/11/2024· VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.

• 08/30/2021· STEERING

  I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.

• 08/25/2020· STEERING

  POWER STEERING HOSE IS COMING LOOSE. IT IS ABOUT HALFWAY OFF. NUMEROUS REPORTS OF THE POWER STEERING HOSE COMING OFF COMPLETELY ON FACEBOOK GROUP FOR SPRINTER CAMPER VANS.THAT WAS THE ONLY REASON I SAW IT. THANKFULLY I WAS ABLE TO FIX WITH A STRONGER CLAMP BEFORE IT CAME OFF. WHEN THE HOSE DOES COME LOOSE IT RESULTS IN COMPLETE LOSS OF STEERING. THIS IS A 8,000LB VAN. WOULD BE A TERRIBLE ACCIDENT IF IT HAPPENED AT THE WRONG TIME. LINK FOR REFERENCE: HTTPS://WWW.FACEBOOK.COM/GROUPS/WINNEBAGO4X4/PERMALINK/1587076018139245

• 08/24/2020· STEERING,ENGINE

  TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, (319) 354-2550) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.*DT*JB

• 08/24/2020· STEERING

  AS IS NOW COMMONLY BEING REPORTED WITH THESE VEHICLES, THE LOWER POWER STEERING HOSE CLAMP IS INADEQUATE AND THE HOSE IS SLIPPING OFF THE PUMP. THIS WOULD LEAD TO A TOTAL LOSE OF POWER STEERING. THIS WAS PURCHASED NEW AND NOW HAS 5000 MILES ON IT.

• 08/20/2021· POWER TRAIN

  The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.

• 08/19/2020· STEERING

  POWER STEERING HOSE IS COMING OFF. LOWER HOSE ONLY. CHECKED THIS AS IT IS A COMMON COMPLAINT FILED BY OTHER WINNEABAGO REVEL OWNERS. OTHERS HAVE HAD THEIRS COME OFF COMPLETELY AND LOST THEIR POWER STEERING. I WANTED TO MAKE SURE THIS DID NOT HAPPEN TO ME ON THE MOUNTAIN ROADS I TRAVEL. HOSE IS TOO SHORT!

• 08/17/2020· STEERING

  I BOUGHT MY WINNEBAGO REVEL 4 WEEKS AGO, 200 MILES WERE ON IT FROM THE DEALER, LAMESA RV IN PHOENIX, AZ. AFTER PUTTING 2,000 MILES ON IT, I WAS NOTIFIED BY MEMBERS OF A REVEL GROUP TO CHECK THE POWER STEERING HOSES, AS THE FACTORY CLAMPS DO NOT HOLD THE BOTTOM HOSE ON. WENT OUT, CHECKED THE HOSES AND THE BOTTOM HOSE HAD ALREADY STARTED BACKING OFF. THIS SEEMS TO BE A KNOWN PROBLEM WITH WINNEBAGO REVELS, AS I HAVE KNOWN OTHERS TO SUFFER FROM THE HOSE COMING OFF WHILE DRIVING.

• 08/13/2020· STEERING

  LOWER POWER STEERING HOSE DETACHING FROM COOLER POTENTIALLY CAUSING LOSS OF POWER STEERING. I HAVE 23 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS SPRINTER FORUMS.

• 08/11/2022· POWER TRAIN

  Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Vehicle was sent to dealer. Dealer advised that a vehicle parked with the transmission in park position and the parking brake not engaged, The vehicle may roll away. They attached pages from the owners manual stating if you park the vehicle with the transmission in park position and the parking brake is not engaged the vehicle may roll away. Engaging park position is not a fully adequate replacement for the parking brake. No warning lights were on inthe vehicle.

• 08/11/2021· POWER TRAINCrash

  The contact's client was utilizing a 2019 Mercedes- Benz Sprinter 2500 for work. The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed. There was no report of a fire or airbag deployment. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and inspected the vehicle where the black box was retrieved. The contact mentioned referenced NHTSA Action Number PE21019 (Power train). The failure mileage was 965.

• 08/09/2021· SERVICE BRAKESCrash

  DRIVER STATED HE PUT THE VAN IN PARK ON BUT DIDN'T ENGAGE THE EMERGENCY BRAKE. ON HIS WAY TO MAKE HIS DELIVERY, THE VAN STARTED ROLLING BACKWARDS WITH THE DRIVER SIDE DOOR OPEN AND ROLLED BACKED INTO PILE OF SNOW.

• 08/09/2020· STEERING

  THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOME. I'M NOT SURE THIS IS A BLESSING BUT I'M SO HAPPY IT FAILED RIGHT AT THE START OF THE CANYON AND NOT WHEN THERE WAS A 500FT DROP BESIDE ME. I WAS ABLE TO DRIVE THE VAN HOME, AS I WAS JUST PHYSICALLY STRONG ENOUGH TO TURN THE STEERING WHEEL TO NAVIGATE INTERSECTIONS HOWEVER, IT WAS A CLOSE CALL TO NEEDING A TOW TRUCK. ON TWISTY ROADS THE VAN IS ESSENTIALLY UNDERIVABLE. ONCE SAFELY PARKED I NOTICED FLUID POOLING UNDER THE VAN AND IT HAS SPRAYED THROUGHOUT THE ENGINE BAY SO THIS LOOKED LIKE A HYDRAULIC HOSE OR CLAMP FAILURE.

• 07/29/2021· POWER TRAIN

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle started rolling backward without warning. The contact stated that the TPMS warning light was illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

• 07/29/2021· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the MBUX multimedia system became inoperable resulting in the rear-view camera not functioning as designed. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V411000 (Electrical System, Back Over Prevention). The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

• 07/29/2021· WHEELS

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was stopping, the contact heard a humming sound coming from the driver’s side of the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000

• 07/27/2020· STEERING,VEHICLE SPEED CONTROL

  THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY DAY, BUT I WAS DEALING WITH THE WIND AS ANY NORMAL DRIVER WOULD DO, BY STEERING INTO THE WIND A BIT, AND DEALING WITH GUSTS AS THEY AROSE. AS SOON AS THE NOSE OF MY VEHICLE PASSED THE FRONT OF THE TRUCK, MY VAN SUDDENLY BRAKED WITHOUT WARNING. I DID NOT EXPECT IT AND THE CAR BEHIND ME DID NOT EITHER. I SUDDENLY GRABBED THE WHEEL WITH BOTH HANDS, AND TRIED TO CORRECT THE STEERING, NOT KNOWING WHAT WHAT GOING ON, AND NEARLY VEERED OFF THE ROAD. THE VAN SWERVED NEXT TO THIS TRUCK, RIGHT TO LEFT IN THE LANE, AND I BATTLED TO REGAIN CONTROL WHEN THIS UNEXPECTED SUDDEN SLAMMING ON THE BRAKES RANDOMLY HAPPENED THAT I DID NOT DO. THIS SUDDEN BRAKE-SLAMMING OCCURRED AT LEAST 5 MORE TIMES IN THIS 4 HOUR TRIP. THIS IS SOMETHING THAT YOU DON'T EXPECT AND WHEN YOU ARE DRIVING AND CONVERSING WITH SOMEONE AND SUDDENLY THE BRAKES ARE SHARPLY APPLIED WHILE YOU ARE ON CRUISE CONTROL, WITHOUT ANY SORT OF WARNING. THIS IS A VERY SERIOUS AND POTENTIALLY LIFE-THREATENING PROBLEM. I CALLED MERCEDES AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM. I ASKED THEM TO TURN THIS FEATURE OFF, AND THEY TOLD ME THAT THEY COULD NOT DO ANYTHING ABOUT IT, AND MORE OR LESS IMPLIED THAT WE HAD TO "LIVE WITH IT". THIS HAS ALSO HAPPENED TO ONE OF MY OTHER DRIVERS THAT ROUTINELY DRIVES THIS VEHICLE AS WELL. AND HE REACTED IN THE SAME VIOLENT WAY THAT I DID, TRYING TO OVERCOMPENSATE FOR THIS SUDDEN AND UNPLANNED BRAKING. THIS IS GOING TO KILL SOMEONE FOR SURE IF WE CANNOT GET IT TURNED OFF. IT IS A VERY DANGEROUS FEATURE TO HAVE ON A VEHICLE!.

• 07/20/2020· VISIBILITY

  TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN HE HEARD AN EXPLOSION AND SAW THAT THE REAR DRIVER SIDE WINDOW HAD EXPLODED ON IT'S OWN. THE CONTACT STATED HE SUSTAINED A CUT ON HIS LEFT FOOT BUT DID NOT SEEK ANY MEDICAL ATTENTION. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED AND HAS TAKEN THE VEHICLE TO THE LOCAL DEALER MERCEDES-BENZ OF LOVELAND (4040 BYRD DR, LOVELAND, CO 80538, (970) 344-4206,). THE VEHICLE HAD NOT BEEN DIAGNOSED OF REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V507000 (VISIBILITY), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,200.

• 07/08/2024· VEHICLE SPEED CONTROL

  Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.

• 07/01/2024· LANE DEPARTURE

  The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into the other lane during just moderate winds. I am a professional driver, having pulled double 45' tractor trailers and am very skilled in my driving. This crosswind assist feature is DANGEROUS, and I can barely retain control when it kicks in. It applies the brakes on the side that is getting pushed by the wind and tries to correct the steering all at the same time. It is way too abrupt. The tendency of the driver at that point may be to correct this as it is happening. If this was on icy roads the results would be catastrophic. It is hazardous even on dry roads. This is not a feature that Mercedes allows to be disabled. How can NHTSA allow this hazardous feature to not be included in a recall? I am scared for my safety and for that of my family. I have discussed this with the dealership with no affirmation that there is a problem. I am putting this in your hands with a Certified letter to go out to both your Executive Director Jack Danielson as well as Mercedes US CEO, Dimitris Psillakis requesting action for all Sprinter van owners that have this Crosswind Assist feature. Thank you.

• 06/22/2021· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMFire

  Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.

• 06/15/2026· POWER TRAIN

  While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue

• 06/06/2023· ELECTRICAL SYSTEM,VISIBILITY

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 06/03/2022· UNKNOWN OR OTHER

  Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. I'm not expecting a miracle - but a truck GPS is not rocket science - don't route me into a low bridge or onto a parkway. A simple checkbox "avoid parkways" would be a start. Another good one would be "avoid low bridges" At the very least add an "OK" checkbox stating we all agree the supplied route is for entertainment purposes only and not to be relied on for vehicle navigation. Thank you for all you do for the public! , Mark

• 05/30/2023· UNKNOWN OR OTHERFire

  A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned

• 05/15/2024· AIR BAGS,SEAT BELTS

  Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. I called Mercedes USA and now they say it is not covered because we are past mileage limit and because we are past 3 years and don't have an extended warranty, they won't cover repair. Others have had this issue too listed on Sprinter-Forum where they have diagnosed it's from a cheap connector on the seats and unplugging the harness, adding dielectric grease, reset light, replace seatbelt solves the problem. This fix takes 30 minutes and they charge over $800 to repair. This seatbelt is original to the vehicle and if it's malfunctioning, this is a safety issue that should be addressed and covered for replacement or reimbursement if repairs have already been made. Some have noted that the shape of the seatbelt connector connection is causing this issue. Please keep me informed of progress with this. We will be paying $800 to fix this issue.

• 05/14/2024· ELECTRICAL SYSTEM

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.

• 05/07/2021· STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKESCrash

  THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##

• 04/29/2024· TIRES

  Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of highway. When I stepped out I was surprised to see a lot of damage due to the tire tread separating and thrashing around on rear passenger side of vehicle. A small section of the rear corner bumper that included a small door panel to get to propane tank was completely gone. There was a jagged hole in another section of bumper as well. A small section of the body panel had been torn off and was laying by tire. Also, tire tread had damaged side of RV with black rubber markings and scratches. There are some small dents too. The tire was NOT flat, but the tread was almost entirely gone leaving the tire without any rubber tread. This is a 2020 Mercedes Benz Airstream Interstate 19. So this is an RV Camper Van. Had this been the front tire, I believe it would’ve resulted in an accident or injury. Vehicle & tires were inspected by Mercedes Dealership just last June 2023. I’m very concerned that the remaining tires will have the tire tread separate as well. These are the factory tires that were on my vehicle when purchased new. I purchased this vehicle with only 17,500 miles. Vehicle only has 27,473 miles on it now and has only been driven on streets or highways. Tires do NOT show any signs of cracking or dry rotting. I drive vehicle often for weekend trips. So it hasn’t set for any lengthy amount of time to cause damage to tires. I believe these tires are defective and that’s why the tread separated with tires only having about 27,500 miles on them. I believe these tires are rated for 70,000 miles. I’m hoping for an investigation into these tires as I strongly believe they are defective. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 04/29/2020· ENGINE AND ENGINE COOLING,STRUCTURE

  TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED HE DETECTED AN ABNORMAL ODOR INSIDE OF THE CABIN OF THE VEHICLE. THE CONTACT STATED HE SUFFERED FROM HEADACHES WHEN INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES BENZ OF SAN FRANCISCO SERVICE CENTER (1480 FOLSOM ST, SAN FRANCISCO, CA 94103) WHERE THEY SENT THE VEHICLE TO A BODY SHOP TO HAVE BOTH REAR DOORS ADJUSTED. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT ALSO STATED HE SAW COOLANT LEAKING. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002) WHERE THEY ADJUSTED BOTH REAR DOORS AND ADJUSTED THE RADIATOR HOSE. THE VEHICLE HAD BEEN REPAIRED REGARDING THE LEAK BUT THE DOORS WERE STILL FAULTY. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 500.

• 04/23/2024· UNKNOWN OR OTHER

  Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.

• 04/04/2024· ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

• 03/31/2021· POWER TRAIN

  WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. THIS UNIT HAS BEEN AT THE DEALER FOR ABOUT A MONTH NOW, AND THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE IS A LINK TO A VIDEO SHOWING THE ISSUE IN QUESTION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZTDGXOKP-N8 AND HTTPS://YOUTU.BE/Y7CY8CMFMCC

• 03/31/2021· POWER TRAIN

  WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=NLPPZSZ7G20 2) HTTPS://YOUTU.BE/HWPCJ4BEJE8 3) HTTPS://YOUTU.BE/LY7WQLXBHFE

• 03/31/2021· POWER TRAIN

  WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. HTTPS://YOUTU.BE/LY7WQLXBHFE HTTPS://YOUTU.BE/D-SRVHCCFM0 HTTPS://YOUTU.BE/K9BOWLIAM94

• 03/26/2021· SERVICE BRAKESCrash

  OCTOBER 12 2020, VEHICLE WAS TURNED OFF AND IN PARK. DRIVER WAS NOT IN VEHICLE AND OUTSIDE OF VEHICLE MAKING DELIVERY. MERCEDES SPRINTER ROLLED BACKWARDS INTO SOMEONE'S CAR, COULD HAVE KILLED SOMEONE.

• 03/25/2021· POWER TRAINCrash

  ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmission software to continuously shift to park when the driver’s door is opened was visually verified at the transmission inner manual lever; and the transmission was removed and disassembled to view the park pawl and ring gear. The ring gear had wear on the leading edge of the teeth consistent with contact with the parking pawl as it was attempting to engage. There was no injury or damage to the vehicle. It was taken to local dealer, who could find no reason for the roll away that had occurred. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

• 03/25/2021· SERVICE BRAKESCrash

  THE VEHICLE WAS TURNED OFF AND IN PARK. THE BRAKE WAS ENGAGED. IT ROLLED BACKWARDS DOWN A HILL ON TOP OF SOMEONE'S CAR AND COULD HAVE KILLED SOMEONE. UPONE MORE INSPECTION, IT WAS DETERMINED THAT THE MERCEDES 2019 SPRINTERS ARE MADE WITH FAULTY PARKING PRAWLS INSTALLED IN THEM NOT FIT TO HOLD A LARGE DELIVERY VEHICLE LIKE THE ONES THEY MANUFACTURE FOR AMAZON. THIS IS MY SECOND AMAZON BRANDED MERCEDES SPRINTER ACCIDENT ON DIFFERENT VEHICLES, WITH THE SAME EXACT FAULTY BRAKE OPERATING SYSTEM, THAT HAS HAPPENED IN SIX MONTHS. BEWARE OF 2019 AND 2020 BRAKE SYSTEMS INSTALLED ON MERCEDES SPRINTERS.