2019 Jeep Grand Cherokee SRT

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/23/2024· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.

• 12/19/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with brake pressure failure on the braking system. The contact was informed that the software was misreading, and a software update was needed. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer and diagnosed with a failed hydraulic unit. The contact was informed that the hydraulic unit needed to be replaced. The vehicle was repaired. The dealer advised the contact that the ABS module might also need to be replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 45,000.

• 12/17/2021· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  Both headlights blew out at the same time while I was driving at night. No visibility. Dangerous situation. No displayed message. Dealership replaced both bulbs. Cost was $200. They stated that it was not an electrical problem. Too much of a coincidence!

• 12/15/2022· VISIBILITY

  The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.

• 12/14/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE AC DOES NOT STAY COLD. IT CYCLES FROM COLD TO LIKE WARM AND HUMID SEVERAL TIMES PER MINUTE. I HAVE TAKEN THE VEHICLE IN TO THE DEALER SEVERAL TIMES. THEY HAVE DRAINED AND RECHARGED THE AC TO NO AVAIL. THEY HAVE TOLD ME OTHER CUSTOMERS COMPLAIN OF THE SAME THING IN THE 2019S. IT HAPPENS WHILE THE VEHICLE IS STATIONARY AND IN MOTION. THIS IS A KNOWN ISSUE THAT NO FIX HAS BEEN ESTABLISHED FOR.

• 12/11/2024· UNKNOWN OR OTHER

  The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).

• 12/08/2023· ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Our 2019 Jeep Grand Cherokee started to exhibit the following conditions: brake lights remained ON, ESC failure, AutoPark Failure, Cruise Control failure, vehicle started without depressing the brake pedal. I researched possible recalls and found Z48 for HCU/ABS module failures. Our vehicle was in the recalled build dates. We took it to Palace Chrysler Jeep Ram Inc. in Lake Orion, MI for repair. They "reflashed" the software, cleared the fault codes and returned the vehicle to us. In 3 key cycles, the failures returned. We took the car back to the dealership. They stated that the reflash wasn't done correctly. (blamed machine error) Reset the fault codes and in 3-5 key cycles the problem returned. Now on the third try, the dealership replaced the HCU/ABS module and charged us $1,100 for the repair. We requested reimbursement from Stellantis and have been denied 3 times. This is completely unacceptable since the Recall Z48 is for this exact problem. Also, it proves that their SW reflash doesn't fix the problem in some vehicles. We want Stellantis to reimburse us for this repair.

• 12/08/2022· SEAT BELTS

  A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.

• 12/08/2020· UNKNOWN OR OTHER

  I NOTICED THAT WHEN IT RAINS WATER LEAK IN MY TRUCK ON THE DRIVER SIDE FROM THE BRAKE PEDAL. I HAS SOAKED THE CARPET AND MAT SEVERAL TIME AND ALSO CAUSED MEWDOW PROBLEMS THE VEHICLE WAS STATIONARY AT THE TIME IN SUMTER SC AT MY HOME

• 12/08/2020· ELECTRICAL SYSTEM

  IN JUNE OF 2019, I PURCHASED THE VEHICLE NEW. ABOUT THE 3,414 MILE MARK, I HAD MAJOR ELECTRICAL ISSUES. WHILE DRIVING THE CAR, ALL OF THE WARNING MESSAGES STARTED FLASHING ACROSS MY DASHBOARD. THE CAR BECAME SLUGGISH AND FELT LIKE IT WAS GOING TO STOP RUNNING. THIS ALL HAPPENED WHEN I WAS IN TRAFFIC MOVING FORWARD. I FELT UNSAFE. IT WENT TO THE DEALER. IF MY MEMORY SERVES ME RIGHT, THEY FOUND ABOUT 75 CODES HAD BEEN ACTIVATED BY THE COMPUTER. THEY COULD NOT FIND A PROBLEM WITH THE CAR AND GAVE IT BACK TO ME. ON MY WAY HOME, IT HAPPENED AGAIN. ALL THE WARNING MESSAGES FLASHED ACROSS THE DASHBOARD SCREEN WHILE I WAS ON THE HIGHWAY. THE CAR WAS SLUGGISH AND I THOUGHT IT WAS GOING TO DIE. IT WENT BACK TO THE SHOP AND THEY KEPT IT FOR ABOUT TWO WEEKS. COULD NOT FIND A PROBLEM WITH IT. FINALLY GOT IT BACK AND I WAS ENSURED IT WAS REPAIRED. ABOUT A WEEK AGO, IT HAPPENED AGAIN. THE 11,000 MILE MARK. THE EXACT SAME SCENARIO AS BEFORE. BUT THE CAR STOPPED MOVING ON TWO OCCASIONS WHEN I WAS IN REVERSE AND IN TRAFFIC STOPPED WAITING TO MAKE A LEFT TURN. THE CAR REMAINED RUNNING BUT WOULD NOT CONTINUE IN REVERSE OR GO FORWARD. I PUT THE CAR IN PARK BOTH TIMES, MESSAGES FLASHED ACROSS THE SCREEN AND SEEMED TO RESET THE SYSTEM. I THEN COULD CONTINUE GOING WITH THE CAR. I DEFINITELY FELT UNSAFE WHEN THIS HAPPENED. AGAIN, THEY CAN FIND NOTHING WRONG. I WAS TOLD THERE WAS A TWO PAGE PRINTOUT SHOWING ALL THE WARNING CODES THAT HAD GONE OFF. AS I WRITE THIS, THE CAR IS IN THE SHOP. IVE BEEN TOLD THEY CANNOT FIND ANYTHING WRONG. AS OF THIS WRITING, THEY DO NOT KNOW WHAT IS WRONG WITH IT. THEY WANTED TO GIVE IT BACK TO ME, UNFIXED. I TOLD THEM TO GET IT REPAIRED. THE CAR IS TO DANGEROUS TO TAKE BACK UN-REPAIRED.

• 12/02/2024· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.

• 12/02/2019· ELECTRICAL SYSTEM

  RADIO NOT WORKING PROBLEM WITH U CONNECT , CAR PARKED IN DRIVEWAY

• 11/30/2021· AIR BAGS

  Our Jeep just hit 9k miles and the Airbag Service Light has turned on and it gives a warning of it each time you start the vehicle.

• 11/30/2021· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  Both head lamps went out on a 2019 Jeep Grand Cherokee. Manufacture say it is maintenance issue, but both going out at the same time is too much of coincidence. There must be a electrical issue (Which is covered under warrantee) that cause this.

• 11/28/2022· UNKNOWN OR OTHER

  In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

• 11/27/2023· STEERING

  ISSUE: While in a left hand turn the steering wheel will stick and not return on it's own! My vehicle began having the following issue randomly in July of 2023 while in a gradual left turn onto the entrance ramp of the interstate. The steering wheel did not return on it's own and felt stuck. I had to give the steering wheel a slight tug to recover control. As of November 2023 the issue has become more evident in left hand turns! I initially looked for recall issues on the Jeep recall but non avail. The other day while on a short trip, the vehicle began to act squirrely while in lefthand curves and while making lefthand turns more frequently. I began researching the internet and quickly became aware that this seems to be an issue with this particular make, model and year. Upon further reading on different forums and finally the NHTSA page, I looks like dealers have pin pointed the cause to the failure of the rack and pinion assembly failure. On November 27th I contacted my local dealership for service. Initially I was told that there were no recalls reported on the vehcle. I then proceeded to explain the issues in detail and my research with the results on The NHTSA site. A service appointment has been made and I was asked to bring all supported documentation.

• 11/27/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

• 11/25/2024· POWER TRAIN

  Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.

• 11/24/2022· SERVICE BRAKES

  Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.

• 11/22/2024· SEAT BELTS

  ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.

• 11/21/2022· VISIBILITY/WIPER

  My rear windshield shattered without any reason. It was a cold morning (30F). I used the remote start feature to turn on the car. When I start the car and start moving, I heard the shattering sound and my whole back windshield is broken. There we no scratches and prior damages on the back windshield.

• 11/21/2022· UNKNOWN OR OTHER

  Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

• 11/19/2020· ELECTRICAL SYSTEM

  MY 2019 JEEP GRAND CHEROKEE WILL INTERMITTENTLY NOT START. I WILL PUSH THE BUTTON AND IT REVS UP BUT DOES NOT TURN OVER. THIS LASTS FOR ABOUT 10 MINUTES AND THEN WILL START. THIS HAPPENS ABOUT ONCE A WEEK. THE CAR ALSO STALLED UNDERWAY TWICE THIS PAST SUMMER. QUIRK JEEP IN BRAINTREE MA TELLS ME NOTHING IS WRONG WHEN I HAVE VIDEO EVIDENCE. THE CAR IS NOT SAFE AND IS LIKE NEW. IT CURRENTLY HAS ONLY 8500 MILES ON IT. VERY FRUSTRATING WHEN I PAID A LOT FOR THE CAR.

• 11/18/2022· UNKNOWN OR OTHER

  Ublock radio information center screen delaminating leading to eventual failure

• 11/17/2023· SERVICE BRAKES

  Hello, The Z48 recall for my vehicle has been completed by the manufacturer back on 5/1/23. They have failed to notify NHTSA that the recall has been completed so it keeps showing up as incomplete. I keep getting notices in the mail that the recall is still pending. I have been back and forth with dealer, mopar, and the manufacturer with no resolution to this issue. Please see attached invoice with proof that this recall has been completed. I was hoping this open action could be closed on your database. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/17/2020· ENGINE,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

  RECENTLY SUBMITTED A CLAIM. HAD TO TOW TO MY DEALERSHIP AND WAS JUST NOTIFIED THAT THE TRANSMISSION IS ALSO MALFUNCTIONING. I HAVE NOTIFIED MY DEALER IF THESE EXACT RECALLS AT THIS WEBSITE FOR THIS MAKE AND MODEL AND THEY ARE TELLING ME IT DOES NOT APPLY TO MY VEHICLE. BIZARRE. PLEASE HELP. I'VE ONLY HAD THIS CAR 8 MONTHS.

• 11/16/2022· UNKNOWN OR OTHER

  Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.

• 11/16/2022· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

  Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

• 11/15/2020· ELECTRICAL SYSTEM,ENGINE

  MY CAR HAS STALLED TWICE IN THE LAST 3 DAYS AND HAS ALSO NO TURNED ON SO WE NEEDED A JUMP 1 DAY AGO. WE BOUGHT THIS CAR BRAND NEW OFF THE LOT WITH ONLY 65 MILES ON IT. ALSO THERE'S AN 'A!' SYMBOL SHOWING ON THE DASH NOW.

• 11/09/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 65 MPH, the vehicle started overheating and the engine overheating light illuminated. The contact was able to pull over and waited for the vehicle to cool down and the vehicle operated normally. The vehicle was taken to the dealer and the mechanic stated that coolant was leaking into the engine and the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 41,115.

• 11/07/2019· STRUCTURE,UNKNOWN OR OTHER

  TOOK MY CAR TO THE DEALER BECAUSE THE SUNROOF IS LEAKING THEY TRIED TO FIX IT TWICE FAILED THE SECOND TIME I TOOK IT THE COMPLETE DRIVERS SIDE FLOOR OF MY VEHICLE WAS WET THEY SAID THE REASON WHY IT WAS WET BECAUSE IT THE SUNROOF BOLTS HAD RUSTED IT IS LESS THAN A YEAR OLD AND ALREADY HAS RUST .

• 11/05/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (ABS, ESC, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [XXX] , [XXX] Email: [XXX] [XXX] my contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/05/2024· ELECTRICAL SYSTEM

  Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.

• 11/03/2022· UNKNOWN OR OTHER

  uconnect gps not showing correct location uconnect screen delamination

• 11/03/2021· ENGINE

  Minor leak in EVAP system. Unsure if malfunction is due to a bad sensor

• 11/03/2021· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  Screen display will freeze while putting car into drive from reverse, thus having the back up camera stuck on the screen while driving. This recall was issued for my make and model, but my VIN was not included. Please report this is happening in my car to ensure my car is included in the recall.

• 11/03/2020· AIR BAGSCrash

  THIS VEHICLE WAS HIT BY A SILVERADO EXTENDED CAB PICKUP AT A 4 WAY STOP TWICE BY THE SAME TRUCK. THE IMPACT RESULTED IN THE JEEP BEING A TOTAL LOSS WITH EXTENSIVE DAMAGE FRONT AND REAR. THE AIRBAGS NEVER DEPLOYED RESULTING IN INJURIES TO BOTH THE DRIVER AND MORE SERIOUS THE PASSENGER. THE JEEP WAS ACCELERATING FROM A DEAD STOP TO CROSS THE INTERSECTION. THE TRUCK DID NOT STOP OR SLOW DOWN AT THE INTERSECTION.*DT*JB

• 11/02/2022· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/02/2022· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an unknown speed, the stabili-trak control warning light and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module, hydraulic control module, and the stabili-trak control needed to be replaced. The contact was then informed by the dealer that the VIN was included in the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available and the contact was advised to call the NHTSA Hotline. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The failure mileage was approximately 76,000. Parts distributions disconnect.

• 11/01/2025· SUSPENSION,SERVICE BRAKES

  I am filing this complaint against Chrysler (Stellantis N.V.) concerning an unresolved Factory Recall #94B affecting my 2019 Jeep Grand Cherokee. This recall has been active since September 2024, and as of October 31, 2025, no manufacturer-provided repair or remedy is available. As a result, my vehicle has now failed the Pennsylvania State Inspection due to a malfunctioning ABS—a defect directly covered by the factory recall. After the inspection failure, I took the vehicle to an authorized Chrysler/Dodge/Jeep/Ram dealership in Pennsylvania, where I was informed that the necessary parts and repair instructions are still unavailable from the manufacturer, and therefore, the recall repair cannot be completed. I have made two prior attempts to resolve this directly with Chrysler’s Customer Care department: Case #91837321 – Initial recall complaint Case #91655604 – Follow-up complaint regarding delay in remedy availability Despite these efforts, there has been no progress and no communication from Chrysler outlining when or how the repair will be available. This has left me without a drivable vehicle that cannot legally pass state inspection.

• 10/29/2024· UNKNOWN OR OTHER

  uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.

• 10/29/2024· UNKNOWN OR OTHER

  uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.

• 10/29/2024· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!

• 10/29/2024· SEATS,UNKNOWN OR OTHER

  2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!

• 10/27/2023· SERVICE BRAKES

  The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while reversing, the rear driver's side wheel made an abnormal grinding sound. The vehicle was taken an independent mechanic, where it was diagnosed that the brake shoes were loosened and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 39,900.

• 10/27/2019· AIR BAGSCrash

  VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.

• 10/25/2019· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE HEADLIGHT COVERS WERE CRACKED. THE CONTACT WAS CONCERNED THAT THE HEADLIGHTS MAY OVERHEAT AND CAUSE A FIRE. THE VEHICLE WAS TAKEN TO ELGIN CHRYSLER DODGE JEEP RAM (1010 E CHICAGO ST, ELGIN, IL 60120, (847) 697-0900) WHERE THEY INFORMED THE CONTACT THAT THERE WAS NO FAILURE AND SHE WAS AT FAULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

• 10/21/2022· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 10/21/2019· POWER TRAIN

  TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING 72 MPH, THE CONTACT HEARD AN ABNORMAL BANG NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304, (844) 280-9221) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,300.

• 10/16/2023· ENGINE

  5.7 hemi exhaust manifold heat shield bolt break off because the manifold warps with heat. This can cause the manifold to leak after a while. And make a nocking nose the dealer said it a know problem and flew with the 5.7hemi between 70000 to 100000