2019 Ford Flex

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2020· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2019 FORD FLEX. THE CONTACT STATED WHILE MAKING A LEFT TURN, WHEN ANOTHER VEHICLE RAN THE RED LIGHT AND CRASHED INTO HER VEHICLE ON THE FRONT DRIVER SIDE BUMPER. THE CONTACT STATED NO AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES ON HER AC JOINT (LEFT SHOULDER) AND HER SON (REAR DRIVER SIDE) SUSTAINED BACK INJURIES AND HER DAUGHTER (REAR PASSENGER SIDE) SUSTAINED INJURIES ON HER LEFT KNEE. THE CONTACT STATED THEY ALL SOUGHT MEDICAL ATTENTION WITH THE ENT FROM THE AMBULANCE AND ALSO WENT TO AN EMERGENCY ROOM FOR FURTHER ASSISTANCE ON THEIR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TOWED TO LOCAL DEALER AUTONATION FORD TORRANCE (3111 PACIFIC COAST HWY, TORRANCE, CA 90505:(424) 253-4976) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

• 12/17/2024· VISIBILITY/WIPER,BACK OVER PREVENTION

  When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.

• 12/17/2021· STRUCTURE

  The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 64,000.

• 12/16/2024· ELECTRICAL SYSTEM

  Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.

• 12/15/2025· UNKNOWN OR OTHER,BACK OVER PREVENTION

  Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.

• 12/10/2025· SUSPENSION

  The contact owns a 2019 Ford Flex. The contact stated that while his wife was driving 55 MPH and depressing the accelerator pedal, the rear driver’s side wheel turned independently at a 45-degree angle, and the rear end of the vehicle was pulled into the left lane, causing the vehicle to spin out twice. The contact stated that his wife was able to pull over to the right side of the road. A local dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V537000 (SUSPENSION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 188,000.

• 12/09/2025· POWER TRAIN,STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transmission shifted. No warning lights were illuminated. In addition, when the vehicle was shifted into park(P) and turned off, the vehicle jerked and moved back and forth. Several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was unknown.

• 12/09/2021· BACK OVER PREVENTION

  Back up camara is intermittent.

• 12/08/2024· UNKNOWN OR OTHER

  rear view camera not functioning properly, intermittent function

• 12/05/2025· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informed that parts were still unavailable. In addition, the contact recently received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

• 12/02/2025· STRUCTURE

  The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the driver's side rear door exterior trim had detached and flown off the vehicle. The contact only noticed that the trim had detached after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

• 12/02/2022· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.

• 11/26/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was black, upside-down, or blurry. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not repaired because the part was not available. The contact stated that the recall part had not been available for almost a year. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 45,000.

• 11/25/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.

• 11/21/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 11/21/2025· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera initially displayed an inverted image, but the camera had become inoperable while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.

• 11/20/2025· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• 11/20/2024· BACK OVER PREVENTION

  The rear back up camera works intermittently.

• 11/18/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.

• 11/18/2024· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that after shifting to reverse, the back over prevention camera screen displayed the image upside down; occasionally, there was no image displayed. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000. The VIN was not available.

• 11/16/2024· UNKNOWN OR OTHER

  Back up camera stopped working blue or blank screen when car is put in reverse. Safety concern when backing car up.

• 11/14/2024· UNKNOWN OR OTHER

  Rearview camera is appearing upside down on screen when going in reverse.

• 11/06/2024· BACK OVER PREVENTION

  Back up camera shows upside down image. It also sometimes has lines through the image or a blue screen. It is not safe and I see others complaining about the same safety issue.

• 11/04/2025· UNKNOWN OR OTHER

  I just purchased a 2019 ford flex in September from Bessette Motors in Carrington ND. When I purchased the vehicle the rear backup camera had an inverted image. The dealership told me they would bring my car back in the following week to fix the camera because the said someone must have flipped the camera over accidently. They have not fixed it, nor they did not tell me the camera issue was part of a recall. I have had the vehicle now for over a month and still have an upside-down back up camera. It has nearly caused multiple accidents because I cannot turn it off and it's very distracting being inverted. I see the recall for my vehicle has been out since December 2024. That is a long time for no fix!! It is dangerous to continue to drive my vehicle the way it is with no fix

• 10/31/2024· BACK OVER PREVENTION

  The rear back up camera has a blue screen, unable to see anything behind me.

• 10/30/2025· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that when the back over prevention camera was activated, the screen failed to display an image, or the image would be inverted. The dealer was contacted. The manufacturer was made aware of the issues. The failure mileage was approximately 35,000.

• 10/28/2025· ELECTRICAL SYSTEM,LANE DEPARTURE

  Rear Camera recall has not been remedied it has be 9 months

• 10/25/2024· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that upon starting the vehicle and shifting into reverse, the contact noticed that the back-up image was displayed upside down. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall for the failure. The contact stated that an appointment was scheduled to have the vehicle diagnosed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.

• 10/18/2024· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rearview camera image was either blank or upside down. The contact stated that the failure was initially intermittent but later became consistent. The vehicle was taken to an unknown dealer, where it was diagnosed, and an unknown repair was performed under the warranty. The vehicle was repaired. The contact related the failure to NHTSA Action Number: PE24030(Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

• 10/18/2024· UNKNOWN OR OTHER

  Rear park aid camera failure. The camera does not always display when reverse is selected. The camera only shows an upside down image when it displays. The camera displays severe vertical lines when dark, virtually making the display useless. This is a safety issue because I cannot see persons or objects behind me if the camera is inoperable. If the camera is operable, with the display upside down, it is disorienting to use as a means of protecting persons or objects behind me as well as protecting my vehicle from damage. I have not taken it to the dealer for this issue, as it began after the warranty period expired. The problem has not been inspected by a dealer, independent service center, the manufacturer, police or insurance representatives. The vehicle has not been recalled for this issue. I find this surprising, given the large number of Ford vehicles which have been recalled for rear camera problems. I also find this to be a somewhat common problem with the Ford Flex across multiple model years, based on viewing of various chat boards found on the internet.

• 10/16/2024· ELECTRICAL SYSTEM,VISIBILITY/WIPER

  2019 Ford Flex Back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines available. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.

• 10/15/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention) in 2024. The contact had been calling the local dealer but was informed that parts to repair the recall were not yet available. The contact stated that the rear-view camera had started failing intermittently. The contact stated that occasionally the image froze or flashed off and on. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.

• 10/15/2024· UNKNOWN OR OTHER

  The Back up camera failed several times. When vehicle is put into reverse the screen would be black and after some time a message indicating failure to connect to camera would appear.

• 10/14/2025· UNKNOWN OR OTHER,BACK OVER PREVENTION

  Backup camera is not working at all; there is a blank blue screen that appears with a warning that states: camera is unavailable. There is an open recall #NHTSA #24V951 and #24S75. Walker Ford Dealership was called today 10/14/2025 and stated there are no cameras available at this time for the recall. The parking sensors are no longer working because the backup camera is not working. My safety and others are at risk because I do not have any sensors to warn me if I am in a blind spot backing up.

• 10/14/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention) in 2024; however, when the local dealer was contacted to schedule an appointment, the contact was informed that parts for the recall repair were not yet available. The contact stated that the camera had started to show symptoms of the recall. The camera image was occasionally upside down or there was a message “Camera Not Available” was displayed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the lack of recall repair parts and to report the failure. The failure mileage was approximately 85,000.

• 10/14/2024· BACK OVER PREVENTION

  Back up camera fails to operate

• 10/13/2025· UNKNOWN OR OTHER

  Rear camera distorted and no longer displays. Message says rear camera not available. This makes it very hard to back up vehicle using only mirrors.

• 10/11/2025· STRUCTURE,UNKNOWN OR OTHER

  While driving at highway speeds the Side B pillar panel became unattached and broke off.

• 10/09/2025· BACK OVER PREVENTION

  The contact's wife owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was either blank, upside down, or distorted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,000.

• 10/06/2025· ELECTRICAL SYSTEM

  The contact owns a 2019 Ford Flex. The contact stated that while driving at 70 MPH, there was an abnormal sound coming from the exterior of the vehicle. The contact pulled over to the side of the road, and upon inspection, the contact became aware that the keypad had detached from the door and was hanging down. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The contact taped the keypad to the door to avoid water from entering the keypad. Three-quarters of the keypad had detached and flown off while driving. The buttons on the keypad still functioned as intended. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

• 10/03/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed an upside-down image while shifted in reverse(R). The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 57,345.

• 10/01/2025· UNKNOWN OR OTHER

  A recall notice was issued for my vehicle in December 2024 for rear camera issues. It is now October 2025 - ten months after the recall notice. According to the Ford website recall service is still not available. Only approximately 30,000 vehicles were impacted by the recall. I have been without a rear camera now for over 8 months due to this issue. It has led to several near accidents while I was backing out between other vehicles in parking lots. This is a safety issue. Why has this issue not been resolved yet? Please contact Ford and push this issue on them.

• 09/27/2025· UNKNOWN OR OTHER

  Safety Recall Notice 24S75 / NHTSA Recall 24V951 is not being addressed in a timely manner. The notice is from January 2025 and it is now late September with no progress.

• 09/23/2025· UNKNOWN OR OTHER

  This recall has been since the Dec 20, 2024 and there is no resolution for this. Called the local dealership multiple times and they had no additional information and no ETA on resolution. This is safety concern due to the visibility at the back of the vehicle when backing up. This is clearly not being resolved in timely manner. Also note: the lack of this resolution has limited my resale value of this vehicle which has/is affecting many others that own this vehicle. Note the camera started glitching about a year ago. Dec 20,2024 Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140.

• 09/22/2025· LANE DEPARTURE,BACK OVER PREVENTION

  2019 Ford Flex Limited and the rear view camera will come up with a blank screen or a blue screen and not show anything. Then will show the error of Camera not available. This problem has been reported in other Flex vehicles and is listed on the NHTSA ID Number: 24V951000. According to the local Ford dealer, this vehicle is not affected but is showing all the symptoms of it. This occurs intermittently. The camera will work on one reverse, and not work on the next.

• 09/22/2025· BACK OVER PREVENTION

  The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact had not experienced a failure.

• 09/19/2024· ELECTRICAL SYSTEM

  The contact owns a 2019 Ford Flex. The contact stated while attempting to start the vehicle, the vehicle failed to start, and needed to be jumpstarted. Upon replacing the battery and jumping starting the vehicle, the vehicle failed to restart independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The contact stated that the independent mechanic replaced the battery and all components connected to the battery; however, the vehicle failed to independently start. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V548000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

• 09/16/2025· UNKNOWN OR OTHER

  Trim panel on driver side door containing keyless entry pad blew off while traveling down highway, banged against car, then completely separated from vehicle and landed somewhere behind me on PA Turnpike. I replaced it myself and it happened a second time exactly the same way. Now I just have black Gorilla tape over the opening.

• 09/12/2025· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  The back up camera in the vehicle almost never works properly. The majority of the time, while in reverse, the screen is blue or black. It will sometimes show the camera video feed but it will be upside down before the screen turns to black. It will than say that the camera is unavailable. If the back up camera is not operation, it can be very difficult to see small objects or young people directly behind the vehicle. The symptoms are the same as described in NHTSA recall number 24V951 which affects the same vehicle line and model year as this vehicle. This VIN is not affected by recall 24V951.

• 09/11/2025· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  While car is in reverse the rear view camera cuts in and out more than 75 %of time while. This has resulted in several near miss collisions while backing up. But when I checked my vin it was included in the current recall for the same issue and concern.