2018 Mazda MAZDA3

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/15/2023· ELECTRICAL SYSTEM

  Touchscreen in vehicle is randomly changing without my touching the screen. This is a well-documented issue in other 2014-2016 Mazdas for which a recall has been previously issued. However, my vehicle also experiences this same issue ("ghost touch") which indicates to me that the problem is not just limited to 2014-2016 vehicles and that my 2018 Mazda should be included in the original recall to replace the defective touchscreen. The random operation of the touchscreen is a safety hazard and should be immediately recalled by Mazda.

• 12/10/2024· UNKNOWN OR OTHER

  The driver side if the door handle metallic wrap has begun peeling, I reached for my door handle and was cut by the wrap as it had torn away from the glued seems. It is small enough to cut my hand but barely visible to the naked eye. I had to put tape over the door handle to prevent further cuts from happening on my fingers. I took 2 photos as soon as the injuries happened and I realized what it was that was causing me to bleed from my scrape. The vehicle currently has a class action suit for the gas fuel pump and i contacted mazda to fix the pump and replace the door handle.

• 11/28/2023· FUEL/PROPULSION SYSTEM

  Fuel smell after a fill-up, fuel pump is cracked/deformed EXACTLY as described in Mazda bulletin 5321K (THIS BULLETIN EXCLUDES THIS MODEL). Strong fuel smell in the cabin, liquid fuel leaking from the top of the tank.

• 11/19/2025· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  My 2018 Mazda 3 has an intermittent electrical failure on the high-speed CAN network that causes multiple safety-critical systems to fail while driving. When the fault occurs, the dash lights up with warnings for powertrain, ABS/traction, lane departure, collision-avoidance, TPMS, immobilizer, and the check-engine light. The car also hesitates or “lurches” between 15–30 mph during these events. At one point in 2024, the vehicle went into limp mode on the freeway, creating a safety hazard. These failures are intermittent but repeatable. Diagnostic scans from 2023–2025 show multiple U-codes for lost communication between control modules; two later became permanent. The issue appears unrelated to any one component and affects many systems at once. The vehicle has been to every Mazda dealership in the North Texas region (Mesquite, Freeman, Hiley, Norm Reeves, Town North). All performed only basic scans; none completed a full CAN-bus or wiring-harness diagnostic. Town North kept the vehicle for six weeks (Sept–Oct 2025), replaced a coil and spark plugs, performed a camera calibration and a TCM update, but the network failures returned within 38 miles. We sought independent inspection only after dealerships repeatedly refused diagnosis whenever the warning lights were not on at the moment of arrival. In November 2025, a technician found significant internal corrosion inside the negative battery cable; touching the cable reproduced the full failure immediately. The corrosion extends deep into the wire sheathing. This appears to be an electrical defect affecting CAN communication and power/ground integrity. When the fault occurs, multiple safety systems disable at once and the vehicle behaves unpredictably. Mazda Corporate has declined further assistance, and the defect remains unresolved. I am filing this report because this is a recurring safety issue that may affect other vehicles of the same model and year.

• 11/17/2025· UNKNOWN OR OTHER

  The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. It keeps resetting every minute. Mazda corporation wont pay for the repair that they are charging about 1,000 to fix it.

• 11/13/2024· ELECTRICAL SYSTEM

  NHTSA: #23V-487 This recall has not been resolved yet despite it being established in July 2023. States no remedy available, and this is very frustrating.

• 10/31/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was flickering and occasionally failed to display an image. The vehicle was taken to the dealer several times. The dealer recommended that the rearview camera be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

• 10/27/2025· UNKNOWN OR OTHER

  No incidents

• 10/26/2023· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was distorted and occasionally would not display an image. The failure mileage was 40,000. VIN tool confirms parts not available.

• 10/20/2025· POWER TRAIN,ENGINE

  What component or system failed or malfunctioned, and is it available for inspection upon request? The high-pressure fuel pump failed. This component failure prevents the car from starting or staying running. The check engine code confirmed the high-pressure fuel pump failure. The failed component is currently at the Mazda dealership and is available for inspection upon request. How was your safety or the safety of others put at risk The car suddenly stalled while driving on the roadway, creating a dangerous situation. If this had happened on the freeway or in fast-moving traffic, it could have led to a serious accident. Losing power and control of the vehicle at higher speeds poses a major safety risk to both the driver and surrounding vehicles. I was fortunate that the failure occurred on a city street rather than on the freeway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The Mazda dealership inspected the vehicle and confirmed that the high-pressure fuel pump had failed, which was also verified by the check engine code. This failure caused the stalling and starting issues. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by an authorized Mazda dealership, which diagnosed and confirmed the high-pressure fuel pump failure. It has not been inspected by police or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Before the final failure, the car was hesitant to start, and after it stalled, the check engine light appeared. There were no prior warning messages or signs before the car suddenly stalled while driving. Additional details: The car is only seven years old with approximately 52,000 miles, and it is concerning that such a critical component would fail this early.

• 10/19/2023· ENGINE

  The contact owns a 2018 Mazda Mazda3. The contact stated that while his girlfriend was driving at 65 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact stated that his girlfriend was able to safely drive the vehicle to her destination. The vehicle was then towed to the dealer. The vehicle was diagnosed with rod knocks. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

• 10/14/2019· SERVICE BRAKES

  I HAD A SCARY SAFETY ISSUE WITH MY 2018 MAZDA 3 YESTERDAY. I HAD LEFT THE CAR RUNNING SO THAT MY DOG WOULD HAVE A/C. MY CAR IS HAS STANDARD TRANSMISSION. I PULLED UP THE EMERGENCY BRAKE BUTTON BUT AS I WAS EXITING THE CAR MY DOG ACCIDENTALLY PUT HER PAW ON THE EMERGENCY BRAKE BUTTON AND THE CAR STARTED GOING BACKWARDS. THANK GOODNESS I WAS ABLE TO REACH IN AND PULL THE EMERGENCY BRAKE BUTTON BACK UP. THIS COULD HAVE BEEN A TRAGEDY, NOT ONLY POTENTIALLY DAMAGING MY CAR AND OTHER PEOPLE'S PROPERTY BUT GOD FORBID MY CAR ROLLED INTO A PERSON. THIS EMERGENCY BRAKE IS A SERIOUS SAFETY HAZARD. I HAVE LEFT MY CAR IN NEUTRAL WITH THE EMERGENCY BRAKE ENGAGED MULTIPLE TIMES SINCE I GOT THE CAR LAST DECEMBER AND AM VERY LUCKY THIS INCIDENT DIDN'T OCCUR WHEN I WASN'T SO CLOSE TO MY CAR. THE CAR SHOULD HAVE A SENSOR OR SAFETY FEATURE OF SOME SORT THAT WOULD REQUIRE THERE TO BE A CERTAIN AMOUNT OF WEIGHT IN THE FRONT SEAT THAT PREVENTED THE EMERGENCY BRAKE FROM DISENGAGING. IN PRIOR CARS WITH A NORMAL EMERGENCY BRAKE THAT IS EITHER ENGAGED ON THE FLOOR OF THE CAR OR PULLED UP MANUALLY NEAR THE GEAR SHIFT THIS WOULD NEVER HAPPEN. MY DRIVER SIDE DOOR WAS OPEN. THIS ISSUE NEEDS TO BE ADDRESSED. THIS CAN'T BE THE FIRST TIME THIS HAS HAPPENED AND IT COULD VERY EASILY HAVE DEADLY CONSEQUENCES. I KNOW THAT MANY PEOPLE WILL LEAVE THEIR A/C OR HEAT RUNNING WHILE THERE IS A HUMAN OR DOG IN THE CAR WHEN THEY HAVE TO STEP OUT OF THE CAR TO GET THE MAIL, PUT SOMETHING ELSE IN THE CAR, ETC. IN A CAR WITH STANDARD TRANSMISSION, THE ONLY WAY TO LEAVE THE A/C OR HEAT RUNNING IS TO LEAVE THE CAR IN NEUTRAL.

• 10/04/2022· ELECTRICAL SYSTEM

  To Whom It May Concern: On Sunday October 2, 2022, while driving in very rainy conditions caused by Hurricane Ian, my windshield wipers failed. On Monday, October 3, 2022, I took the car to an independent mechanic at Chesapeake Import Services in Annapolis, MD. The auto mechanic ran a diagnostic test on my vehicle to discover an electric malfunction caused by a defective relay. This is the same issue that is noted as part of the recall that has already been identified here: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V272-0572.pdf. Unfortunately, my VIN does not fall into the recalled VINs. I am requested that you review and expand the recall to include additionally impacted vehicles, and this issue seems to be significantly more widespread that originally noted. I have contacted Mazda, and they are refusing to take responsibility for this faulty part, as it's not part of the original recall. I have documentation from the mechanic regarding the diagnostic, and they are willing to speak on my behalf regarding their findings on my vehicle. Please contact me ASAP to review the issue. I am currently not able to drive my car due to the safety issues involved with having inoperable windshield wipers. Thank you for your attention.

• 10/01/2024· VISIBILITY/WIPER

  Recall 23V-487 has been un-remedied for over a year. And it sounds like a zip tie would fix it. That's too long.

• 09/29/2023· ENGINE

  The contact owns a 2018 Mazda Mazda3. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was then towed to the dealer, who determined that there was no oil in the engine. The manufacturer was not notified of the failure. The failure mileage was 105,000.

• 09/27/2024· ENGINE,FUEL/PROPULSION SYSTEM

  I was parked in a downtown garage, and the vehicle would not start after many attempts, after about 45 minutes of trying (waiting 5 minutes between tries). The engine would turn normally and sounded like it was trying to start, but didn't fully engage. It finally did after 45 mins, and I drove it to the local Mazda dealer in Honolulu. I noticed the check-engine light was on at that time (but not before the incident). They ran a diagnosis, and couldn't replicate the issue, and said it may be a battery problem with low voltage, due to the engine's error codes. But I questioned that since the engine was able to turn normally and adequately at all starting attempts. And the battery was only 2 years old. So I replaced the battery at their recommendation. About 2 hours after picking up the car from the dealer, the same issue happened again. I recorded the issue on my phone this time, and gave it to the dealer. And this time I didn't want to chance it, so had the car towed back to the same dealer. They couldn't replicate the issue immediately, but after several attempts (over a day), they finally experienced it. They said the issue is the fuel pump. I am the original owner, and had purchased the car new from a Mazda dealership, and it has less than 26K miles on it. I researched previous recalls with this same issue on Mazdas, even the same year and model, and it appears to related: [XXX] [XXX] No one was physically harmed due to this issue, but it was certainly a safety risk. If the fuel pump fails while driving, the driver could lose control of the vehicle while in motion. I have attached the invoices for the repairs. I have contacted Mazda Customer Experience and they assigned a case number # [XXX]. However, I was informed that the repairs are unlikely to be covered as there is no open recall on the VIN regarding this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/25/2018· VISIBILITY/WIPERCrash

  ON SEPTEMBER 13TH, 2018, I WAS DRIVING OUT OF THE STATE, DURING A ROAD TRIP ON MY WAY FROM CANNON BEACH TO PORTLAND IN THE STATE OF OREGON AROUND 9PM, I WAS DRIVING MY 2018 MAZDA 3 ON NORTH OF HIGHWAY I-5 WHEN RAIN BEGAN DURING RUSH TRAFFIC. I HAD THE AUTOMATIC FRONT WIPERS ON AND THEY BEGAN PERFORMING THEIR FUNCTION FOR ABOUT 3 MINUTES WHEN ALL OF A SUDDEN THEY WENT OFF. RAIN GOT HEAVIER AND EVEN AFTER TRYING TO ACTUATE THE WIPER LEVER TO HIGH SPEED, THE FRONT WIPERS FAILED TO START WORKING AGAIN. I WAS IN THE MIDDLE LANE OF A THREE-WAY ROAD AND WAS HAVING A HARD TIME TRYING TO SEE THROUGH TO GO STOP AND PARK IN A SHOULDER. TRAFFIC BEGAN TO SLOW DOWN AND I COULD BARELY SEE THROUGH THE WINDSHIELD. I TURNED ON THE EMERGENCY LIGHTS AND BEGAN HONKING TO TRY TO STOP IN THE LEFT SHOULDER. HOWEVER, TRAFFIC SUDDENLY BEGAN TO STOP AND I HAD TO HARD BRAKE BEFORE CRASHING INTO A TRUCK IN FRONT OF ME, BUT ANOTHER TRUCK MANAGED TO BARELY EVADE ME HOWEVER IT DID SCRAPE ME AND THE REAR OF THE CAR, I COULD NOT SEE THE LICENSE PLATE OF THE TRUCK DUE TO THE WIPERS NOT WORKING DURING THE DOWNPOUR. I HAD TO WAIT ON THE SHOULDER UNTIL THE RAIN STOPPED, TRIED CALLING ROADSIDE ASSISTANCE BUT THE RAIN EASED. THE REAR BUMPER OF THE VEHICLE GOT DAMAGED BECAUSE OF THE WIPERS FAILURE, HOWEVER THE SAFETY CONCERN COULD HAVE BEEN WORSE SUCH AS THE VEHICLE GETTING ME INTO MAJOR ACCIDENT WHERE MORE THAN ONE CAUSALITY COULD HAVE OCCURRED. OTHER THAN THAT, THE TIME WASTED DURING MY VACATIONS AND RESOURCES TO PUSH HOTEL STAYS IS MINIMAL YET TO BE ACCOUNTED FOR. BUT NOW THE DISTRESS OF THE INCIDENTS HAS LED TO MENTAL REPERCUSSIONS.

• 09/24/2021· UNKNOWN OR OTHER

  Sunroof shattered by itself

• 09/16/2022· ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  warning lights FOR ABS

• 09/12/2019· WHEELS

  I PURCHASED A CAR OVER A YEAR AGO FOR MY SON FROM CRYSTAL AUTO MALL IN GREENBROOK, NJ, A MAZDA 3,2018. THE DAY AFTER I GOT THE CAR THE TIRE PRESSURE LIGHT CAME ON. I TOOK IT IN FOR SERVICE AND THEY ADVISED THAT NOTHING WAS WRONG WITH THE TIRE OR RIM. ON THE WAY HOME FROM THAT SERVICE VISIT THE TIRE LIGHT CAME ON AGAIN. MY SON COMMUTES SO THE CAR IS NOT USED ON A DAILY BASIS, IF IT SITS MORE THAN 2 DAYS THE TIRE IS COMPLETELY FLAT. THIS HAS BEEN A CONSISTENT ISSUE FROM THAT TIME UNTIL NOW. I HAVE TAKEN THE CAR IN FOR SERVICE SEVERAL TIMES FOR THIS SAME ISSUE AND THIS DEALERSHIP HAS BEEN COMPLETELY UNRESPONSIVE AND CARELESS ABOUT MY SITUATION. THEY HAVE NOT FIXED THE PROBLEM AND HAVE NOT ATTEMPTED TO REMEDY THE SITUATION. I AM DEEPLY CONCERNED ABOUT THE SAFETY OF MY SON AND OTHER DRIVERS WHO COULD BE POTENTIALLY HARMED BECAUSE OF NEGLECT BY THIS DEALERSHIP AND THE DEFECT AND OR ISSUE WITH THIS TIRE. YOUR ASSISTANCE IS APPRECIATED.

• 09/11/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact stated that while reversing, the camera was flickering on and off and the camera was fuzzy. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

• 09/03/2025· UNKNOWN OR OTHER

  The touch screen in my car has developed a malfunction known as “ghost touch,” where the screen glitches and registers inputs I am not making. This failure involves the infotainment system, and the component is still available for inspection upon request. My safety and the safety of others were put at risk because the screen can suddenly change settings, including navigation, phone, and climate controls, while I am driving, which is distracting and dangerous. The problem has not yet been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. There were no warning lamps, messages, or other symptoms before the failure—it began suddenly and recently without prior indication.

• 08/30/2024· VISIBILITY/WIPER

  The wipers randomly stopped working. No matter which wiper setting was chosen, the windshield wipers would not activate. I took my car to the nearest Mazda dealer and they fixed it by replacing the Body Control Module.

• 08/21/2024· UNKNOWN OR OTHER

  I was officially notified of a known defect in my vehicle "which relates to motor vehicle safey". The defect is the "rearview camera wiring harness" which displays a "distorted or flickering image". My vehicle is experiencing this defect. The letter was sent to me in September 2023. The letter stated that repair parts are not currently available. I have checked and repair parts are STILL not available, even though it is now August 2024, almost a full year later. This is unacceptable as this is a safety concern.

• 08/20/2024· ELECTRICAL SYSTEM

  Mazda issued a recall for backup camera failures on specific vehicles over 1 year ago on July 14 2023 (Mazda Recall 6023G, NHTSA #23V-487). According to Mazda dealerships I contacted, parts are still not available. Drivers impacted have been waiting for repair components related to this safety recall for over a year. Simply submitting this as a complaint about an ongoing recall resolution.

• 08/17/2023· ELECTRICAL SYSTEM

  The infotainment screen has begun cracking and causing a ghost touch issue. This is distracting and dangerous.

• 08/13/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the backup camera flickered and was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

• 08/13/2019· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2018 MAZDA 3. WHILE THE WINDSHIELD WIPERS WERE ACTIVATED, THE CONTACT NOTICED A CLOUDY FILM ON THE WINDSHIELD THAT OBSTRUCTED HER VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REPLACED THE WINDSHIELD WIPERS, WIPER FLUID, AND BUFFED THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A WINDSHIELD SPECIALIST WHO STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE VEHICLE WAS TAKEN TO GLOBAL AUTO MALL (1099 RT. 22 WEST, NORTH PLAINFIELD, NJ 07060, (866) 233-6719) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12263978563. THE CONTACT WAS REFERRED TO THE DEALER. THE INSURANCE COMPANY WAS CONTACTED AND STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE FAILURE MILEAGE WAS 19,185. THE VIN WAS UNKNOWN. *BF CONSUMER STATED THERE REMAINS A CLOUDY FILM THAT MUST BE BUFFED TO CLEAR WINDSHIELD IN WINTER WHEN WIPERS ARE ACTIVATED IT LEAVES A FILM AS IN A SUMMERTIME BUT THE FILM, FLASH FREEZES AND OBSTRUCTS VIEW COMPLETELY. IN RAINY WEATHER - THERE IS A FILM ON WINDOW WHEN WIPERS USED. I SENT PICTURES TO NHTSA WEBMASTER.*JB

• 08/10/2024· ELECTRICAL SYSTEM

  The touchscreen has started to exhibit similar issues as seen in previous recalls for the Mazdas. Commonly known as "ghost touch," the screen receives erroneous inputs, causing settings to change or unwanted functionality to start/stop. Depending on the active screen, the system will exhibit different behavior. In my case, the discoloration is directly at the 6 o'clock position. Whatever application button is there is the one that will be triggered. On a Bluetooth connection, that is the random button. On the AM or FM application, that is the seek button. On the settings menu, that could be any number of important things, including safety systems' settings including the ability to disable traction control. You can see on the display where it has been overheated and is discolored. This is the same location that the "ghost touches" occur. It is intermittent, but occurs more frequently as the unit heats up or after the car warms in an parking lot.

• 08/08/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R) and reversing out of the driveway, the rearview camera image was flickering on the display screen. The contact stated that the flickering was intermittent but eventually the camera became inoperable. The contact had notified the manufacturer of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

• 08/02/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was distorted and failed to display on several occasions. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

• 07/31/2024· UNKNOWN OR OTHER

  The infotainment screen in this vehicle has internally delaminated causing a well-known "ghosting" problem that causes random buttons to be pressed (without touching the screen) while driving, including volume changes. This results in the system randomly choosing radio stations and turning the volume up to high levels suddenly, distracting the driver and making the screen unusable. Mazda repairs 2014-2016 model year vehicles with this issue under an extended warranty but refuses to do so for 2017+ models.

• 07/31/2019· POWER TRAIN,ELECTRICAL SYSTEM,SEAT BELTS

  TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.

• 07/31/2019· VISIBILITY/WIPER

  MY WINDSHIELD WIPERS HAVE JUST STOPPED WORKING WHILE DRIVING IN RAIN. I TRIED TO PULL OVER, TURN OFF MY CAR AND TURN IT BACK ON BUT THEY'RE STILL NOT WORKING. THE WIPER FLUID STILL SPRAYS.

• 07/30/2024· FUEL SYSTEM, GASOLINE

  The contact’s sister owns a 2018 Mazda Mazda3. The contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that while attempting to depress the accelerator pedal, the vehicle failed to respond as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective fuel pump. The vehicle was repaired, and the contact related the failure to NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 51,000.

• 07/30/2018· FUEL/PROPULSION SYSTEM

  PLEASE HELP ME I HAD PURCHASED A VEHICLE FROM OURISMAN MAZDA IN LAUREL MD. EVER SINCE I PURCHASED IT I HAD AN ACCELERATION PROBLEM THEY HAD TOLD ME THAT AS LONG AS THE ENGINE LIGHT DOESN'T COME ON ITS HOW IT WAS DESIGN. WELL IT KEEPS THE SAME SPEED AND RPM WHEN YOU LET OFF THE ACCELERATOR. I GUESS YOUR AGENCY HAS CONTACTED MAZDAUSA FROM MY LAST EMAIL. THIS TIME THEY TOLD ME THAT I HAD PURCHASED A 2016 AND ALL ABOUT THE WARRANTY. I HAD PURCHASED A 2018 MAZDA 3 SPORT SEDAN. VIN : (XXXX). I HAD BEEN TOLD BY A MECHANIC THAT WORKED AT A DEALER THAT THEY HAD OTHER COMPLAINTS OF THIS PROBLEM. WHEN I TOOK MY CAR TO THE DEALER I HAD LET THE LEAD MECHANIC DRIVE MY CAR AND HE SAID LOOK IT KEEPS THE SAME SPEED (AFTER HE TOOK HIS FOOT OF THE ACCELERATOR) I TOLD HIM ITS NOT CRUSE CONTROL. HE THEN SAID THAT'S HOW IT WAS DESIGN. I BELIEVE IT'S IS A SAFETY HAZARD. THANK YOU FOR YOUR TIME. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 07/28/2023· ELECTRICAL SYSTEM

  This is related to the existing recall with the backup camera. I have intermittently experience, fuzzing of the review camera. I have also experienced total loss of the review camera. In addition, I have had occasionally experienced the panel system not switching over to the rear view camera. The issues appear to be associated with opening and closing the rear hatch and if occurred could sometimes be resolved by turning the car off and back on. The issue was persistent and occurring on a more or less regular basis, but then in the last month it has ceased to occur though I have been opening and closing the hatch on a regular basis... I had been avoiding opening and closing the hatch to avoid losing the camera :( I am concerned that due to the intermittent nature of the failure that when I take the vehicle in under the recall that it will not occur and the dealership will consider the matter closed even if it reoccurs later. Note that in the attached pictures the vehicle is on and in reverse, but the screen is not showing the rear camera view.

• 07/19/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 07/18/2024· ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTIONCrash

  In 2023, the reverse camera would either flicker or completely shut off (displaying a blank screen) while the reverse gear is engaged. While reversing the vehicle to park onto the property the rear camera image failed to display in the vehicle, leading to a collision with the curb. The limited visibility out of the rear windshield for the Mazda 3 leads to a typical driver relying on the camera display to show obstructions not visible through the rear and side mirrors. This failure lead to the car impacting the curb and the passenger being shocked that the car was in an accident. If that was child or small animal, they would have been hit or run over. Luckily, this failure only resulted in property damage, a large dent in the bumper, and possible exhaust damage (see attached). A recall notice for this known Mazda camera issue was sent out in the mail by the manufacturer at the end of 2023. Mazda failed to address the issue when inquired over the phone, instead stating they "Would be in contact once a solution was found." Mazda did not reach out or notify me at any point with a solution until the incident above occurred. After contacting Mazda by phone to address the issue, they said there is still no solution found but to take the vehicle down for a diagnostic test that would be the owner's responsibility to pay for if it was found to be a "owner issue". After a brief discussion and multiple phone calls, Mazda stated they would make the repair as it was confirmed to be a Mazda issue that had just been solved. However, the car would need to be kept over the weekend and a loaner vehicle would be provided. Mazda also stated the collision was a driver issue and Mazda will not be responsible for anything that occurs while using the vehicle. At that point, the dealership was unwilling to assist me and I left. This seems to be a Mazda originating issue, if the rear camera functioned as intended, the curb would have been visible and the impact could have been avoided.

• 07/17/2024· BACK OVER PREVENTION

  The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the display screen to intermittently malfunction and no image was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were made aware of the failure. The failure mileage was 32,000. VIN tool confirms parts not available.

• 07/17/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The radio has a ghost touch that continues to beep and change noise levels without being able to control the radio. This is distracting and is a danger to have this occur while trying to focus on driving.

• 07/16/2018· VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.

• 07/08/2024· UNKNOWN OR OTHER

  Over a year later and Mazda is not fulfilling an existing recall despite continuing to pump out new cars: Manufacturer Recall Number6023G NHTSA Recall Number23V-487

• 07/08/2021· VISIBILITY/WIPER

  Front windshield wipers for my 2018 Mazda 3 stopped working without any warning while driving on the highway under heavy rain fall. I recently read online about a faulty wiper motor relay but I have not received any information from Mazda 3 about this.

• 07/06/2025· ELECTRICAL SYSTEM

  There is a infotainment display that sits on the center part of the dash that has touch screen capability that over time starts to fail and results in what is known as "ghost touch", where random screen settings change as though someone is using the touch screen on the infotainment screen. I had issues to where settings for screen brightness have changed causing my ability to see the controls being hindered and the radio sometimes turning up loudly and then off causing a scare distraction while driving. This screen is also used for the back up camera. There is currently a class action lawsuit for this.

• 07/05/2023· ENGINE

  I have a 2018 Mazda 3. On two occasions in the span of one month, my car has acted like it was going to stall out when I was stopping at a red light. It doesn’t stall out, but the car will idle like it’s about to stall. When starting the vehicle it is kind of sluggish at times. Battery has been tested and it is fine. I’ve had the car for five years and it has 60,000 miles on it. No issues until recently.

• 07/03/2020· SERVICE BRAKES

  MY CAR AUTOMATICALLY APPLIES ITS BRAKES WHEN IT SHOULDN'T BE. I WAS DRIVING AT A SPEED OF AROUND 60 MPH FOLLOWING A PICKUP TRUCK. THE TRUCK STARTS FLASHING TO TURN RIGHT, I STARTED TO BRAKE A LITTLE, MY SPEED WAS REDUCED TO AROUND 40-45 MPH... JUST WHEN I WAS READY TO HIT THE GAS PEDAL AGAIN, BECAUSE THE TRUCK HAS FULLY COMPLETED HIS TURN ( WAS ALL THE WAY ON THE OTHER STREET)... MY MAZDA 3 2018 HIT THE EMERGENCY BRAKE TO SLOW THE CAR REALLY FAST TO AROUND 10 MPH !!! THERE WAS ABSOLUTELY NO RISK OF A CRASH, MY GIRL FRIEND WAS IN SHOCK, SHE DIDN'T UNDERSTAND WHAT HAPPENED. SORRY IF MY ENGLISH IS NOT SO GOOD, I USUALLY SPEAK FRENCH !!! THE CAR HAVE ONLY 2000 MILLES, I BOUGHT IT NEW ON MARCH 2020... JUST BEFORE COVID-19 !!!

• 06/27/2023· FUEL/PROPULSION SYSTEM

  I have a 2018 Mazda 3 hatchback 2.5l with a faulty fuel pump. I bought the car 1 year old with 2k mikes on it in 2019 from Jake Sweeney Mazda in Cincinnati ohio. They tell me the issue with power loss and stalling I need a new fuel pump it's failing cost is $1600 to repair. Then I learn a few days later on my own 121,000 2018-2109 Mazda 3 and others were recalled due to a faulty fuel pump with the exact problem I have manufactured by Denso. But I'm told my vin # isn't on the recall. The Denso fuel pump is the brand. However no one at the dealership in Cincinnati or Columbus ohio will tell me what type of fuel pump I have. When I went to the Columbus dealership I believe called Byer Mazda they told me an upgrade was done (which never happened) to my fuel pump. Unless Mazda stole my car and returned it no work was ever done on my fuel pump. Only oil changes. Could an upgrade NOT performed and my Vin was marked as upgraded but wasn't? Why do I have a faulty fuel pump withBthe EXACT symptoms on the EXACT model or EXACT year of my Mazda.. NO ONE at Mazda will tell me what brand fuel pump was manufactured in my car. Neither the dealerships or the 800# I call can saY what fuel pump was manufactured in my car. But they can say what was recalled based on vin#. The car just turned 5 years old and shouldn't need a new fuel pump. Isn't this all a little suspicious especially since they cannot conveniently for them say what manufacturer fuel pump is in my car. The car has lost all power and stalls. What happens when I pay the $1600 and the fuel pump is the Denso that is faulty. What then? No one will help. All of this is fishy as can be especially cause I own the EXACT YEAR BRAND AND MODEL WITH THE EXACT PROBLEM THE OTHERS WERE RECALLED FOR. Please say to yourself this is a little fishy and ask questions instead of going by a computer. As a human being look at this as highly coincidental and needs looking into instead of dismissing me.

• 06/24/2020· SERVICE BRAKESCrash

  VEHICLE WAS OFF AND UNATTENDED IN PARKING LOT:MANUAL TRANSMISSION WHICH I'VE DRIVEN MY WHOLE LIFE & I'M NO SPRING CHICKEN. LIVE IN FLAT CITY WHERE HILL/ROLLING BACK HAS NEVER BEEN AN ISSUE. CAR HAS ELECTRIC PARKING BRAKE. 1 DAY A YEAR INTO THE LEASE, WAS PARKED @A PUMP@TGAS STATION &WHEN CAME OUT,CAR HAD MOVED/ROLLED BACK. SHOCKINGLY I THOUGHT I MESSED UP/MIGHT'VE FORGOTTEN2 ENGAGE PARKING BRAKE, DESPITE IT BECOMING 2ND NATURE. THANKED GOD DIDN'T ROLL BACK INTO ANYTHING/ANYONE, VOWED 2 BE XTRA MINDFUL/CAREFUL.TURNS OUT NO MATTER HOW CAREFUL/MINDFUL I'VE BEEN,JUST THE OTHER DAY IT HAPPENED AGAIN.THIS TIME, HUSBAND WAS IN THE CAR W/ME &SWORE SAW ME AS USUAL, AS 2ND NATURE, ENGAGE THE ELECTRIC PARKING BRAKE. MIND U,HAVE NEVER PUT IT INTO 1ST YEAR 2 PARK BECAUSE NEVER NEEDED 2. I GUESS SHOULD HAVE THIS TIME AS BACK-UP 2 THE ELECTRIC PARKING BRAKE THAT DIDN'T ENGAGE. WE WERE ACROSS THE LOT AT THE ATM WHEN WE SAW CAR ROLLING BACK. HUSBAND RAN 2 TRY 2 STOP IT BEFORE IT COULD HIT SOMETHING BUT HE DIDN'T SUCCEED. IT WAS 2 HEAVY & ENDED UP CRASHING IN2 THE POSTS& HANDRAIL THAT I GUESS ARE THERE FOR THAT EXACT REASON. POSTS STOPPED CAR BUT HUSBAND HURT HIS WRIST & NECK IN HIS ATTEMPT 2BE SUPERMAN. POSTS OF COURSE HAD NO DAMAGE. CONTACTED MAZDA,THEY SAID THEY'D CHECK IT OUT. I REFERENCED THAT THERE WAS A RECALL IN PRIOR YEARS. THEY SAID NO RECALL HAS BEEN ANNOUNCED FOR THIS YEAR. DURING THIS WHOLE COVID-19 & HUSBAND BEING FURLOUGHED, THE LAST THING WE NEED IS AN EXTRA EXPENSE AS MY INSURANCE DEDUCTIBLE WILL BE. CAR IS @DEALER NOW & THEY'RE TESTING IT 2SEE IF IT HAPPENS WHILE IN THEIR SHOP.I HATE FOR THIS TO BE A FAULTY PART OR WARRANTY ISSUE BUT ALSO HOPING IT IS SO IT WILL BE ANNOUNCED &OTHER PEOPLE CAN LEARN ABOUT THIS HORRIBLE POSSIBILITY O GRATEFUL THAT CAR DID NOT ROLL BACK AND INJURE A PERSON OR AN ANIMAL! UGH! BEWARE! *TR

• 06/19/2021· SERVICE BRAKES

  ONLY REAR BRAKES SEVERELY CORRODED AND NEAR FAILURE AT 13200 MILES DESPITE ROUTINE WASHING AND REGULAR MAINTENANCE AT DEALERSHIP, WHILE THE FRONT BRAKES ARE PRISTINE. REAR BRAKE NOISES BEGAN AT 13200 MILES AND WAS MENTIONED TO DEALER DURING ROUTINE MAINTNENACE AT 13283 MILES. DEALERSHIP REFUSES TO ACCEPT THIS IS A MANUFACTURING DEFECT AND TRIES TO BLAME ENVIRONMENT FOR UNUSUAL CORROSION AFTER 2 YEARS. ESCALATED TO MAZDA USA PENDING. THIS SEEMS ALMOST IDENTICAL TO THE ISSUES NOTED IN 2017 MAZDA3 IN COMPLAINT NHTSAID: 11240160 AND RELATED TO THE REAR BRAKE CALIPER RECALLS FOR ( Part 573 Safety Recall Report 17V-393)