2018 Ford Flex

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/18/2025· ELECTRICAL SYSTEMCrash

  APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already caused a collision on 10/11/2025. Vehicle was taken to ford dealership an owner was advised to wait for recall remedy unless “I have an endless wallet” to pay to fix issue. Ford dealership is aware of all issues and owner opened a case with ford company. There were no warning signs of issue until reverse camera began to malfunction in September 2025 then issues all happened after.

• 12/18/2019· WHEELS

  HANKOOK OPTIMO TIRES CHUNKING AT 24100 MILES SEVERE ENOUGH TO BE UNSAFE TO DRIVE.. NOTICED AT AROUND 12000. NORMAL STREET AND HIGHWAY DRIVING.

• 12/13/2020· STEERING

  WHILE DRIVING THE VEHICLE (IT WAS IN MOTION), ON HWY 290 (NEAR MANOR, TX), THE STEERING ON OUR 2018 FORD FLEX SEIZED UP AND THE CAR WAS IMPOSSIBLE TO TURN. DUE TO COMPLETE LACK OF STEERING, THE CAR WAS AN IMMEDIATE DANGER TO DRIVE AND IT WAS EXTREMELY DIFFICULT TO GET SAFELY OFF THE ROAD, BUT MY HUSBAND WAS ABLE TO DO SO. HE WAS LUCKY TO AVOID A MAJOR COLLISION. THE NEXT DAY WE CALLED FOR THE CAR TO BE TOWED TO THE DEALER. THE TOW TRUCK DRIVER WAS ABLE TO START THE CAR WITHOUT ANY ISSUE. WITH EXTREME MANUAL FORCE APPLIED, THE TOW TRUCK DRIVER WAS BARELY ABLE TO TURN THE CAR ENOUGH IN ORDER TO GET IT ONTO THE TOW TRUCK. ONCE THE CAR WAS RECEIVED BY THE DEALER, THE SERVICE ASSOCIATE CONFIRMED THIS 'STEERING FAILURE' WAS A PROBLEM THEY HAD SEEN COME UP A FEW TIMES IN THE PRIOR WEEKS WITH OTHER FORD MAKES AND MODELS. THEY SAID IT WAS A COSTLY REPAIR AND I SHOULD BE LUCKY BECAUSE WE BOUGHT THE EXTENDED FORD WARRANTY PROGRAM AND THEY WOULD CALL ME LATER TO CONFIRM AFTER A DIAGNOSTIC WAS COMPLETED. LATER THAT DAY THEY CALLED ME AND SAID THEIR DIAGNOSTICS CONFIRMED THE STEERING FAILURE, THAT IT WAS COVERED BY WARRANTY AND MAY TAKE A FEW DAYS AS A MAJOR REPAIR FOR THE STEERING SYSTEM. 3 DAYS LATER, THEY DENIED ANY STEERING FAILURE, AND CLAIMED IT WAS A FAILED BATTERY INSTEAD. DESPITE OUR COMPLAINT, THEY CHARGED US $500 FOR A NEW ONE. AS A RESULT OF THIS SITUATION, WE SOLD THE CAR (AS A DEATH TRAP), CANCELLED OUR FORD EXTENDED WARRANTY AND SOLD ALL OF OUR FORD STOCK. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE THEIR STEERING FAILURES KILL INNOCENT PEOPLE. IF I SEE A FORD ON THE ROAD, I WILL BE GIVING THEM A WIDE BERTH.

• 12/05/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHERCrash

  APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

• 12/03/2025· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

• 12/03/2021· ELECTRICAL SYSTEM

  Hands-free connection to phone-Bluetooth. This happened a year ago. I believe around Sept 14th 2020. 6 days after warranty expiration the Sync3 hands-free system died on my Flex. I only had 32000 miles at that time. It was touted as a great safety feature when I purchased the car brand new. I live in Branson Mo where every road is curvy and drops off into ravines. The system is totally inoperable. Called Ford 800 number, they checked and told me they would not do anything with it. Talked to the local dealer and they said they only get so much goodwill money from Ford each year and since I didn't buy it from them they were not going to do anything. I used to live 8 hours north. Say it needs an APIM module. Well a couple months after that went out my backup camera fails to work about 20 percent of the time. DIstorted wavy screen, can't see anything. 2 safety features that are a joke when they don't work. Ford has multiple recalls on different years for the same systems. I am available to contact and inspect the car at any time.

• 11/25/2022· SUSPENSIONCrash

  The cars rear toe link broke while driving. It cause the vehicle to go out of control and wreck I to the guard rail. Another motorist hit the car as it was wrecking. The local Ford dealership confirmed that the rear toe link failed and replaced them with redesigned ones that are safer. I had to pay for this repair, the tow charges and my insurance is fixing the other car that hit me.

• 11/22/2021· SUSPENSION

  TOE LINK SNAPPED. Driver rear.. Then passenger rear a few weeks later. The driver almost lost control of vehicle.

• 11/15/2024· BACK OVER PREVENTION

  Backup camera goes from working to blue screen when backing up. I've reset the settings but continue to have the same issue. Very dangerous. It's the same issue/problem that you just fined Ford $165 million dollars. The models covered by the Ford recall included the 2020 Ford Edge, Escape, Expedition, Explorer, F-150, Mustang, Ranger and Transit, as well as the Lincoln Corsair and Nautilus. Why isn't this 2018 model included in the recall by Ford? How do I get it covered? Seems arbitrary that the recall ends with 2020 models.

• 11/09/2024· SUSPENSION

  There is a recall 20s04. I was told my car is outside the building date. However, the toe bar snapped. What do I do to get my car entered into the recall, as this is the exact problem it was recalled for

• 11/03/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTIONCrash

  Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

• 11/02/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue

• 11/01/2025· ELECTRICAL SYSTEM,BACK OVER PREVENTIONCrash

  Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

• 10/30/2020· STRUCTURE

  FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.

• 10/28/2025· UNKNOWN OR OTHER

  While driving on the Gerald R Ford Fwy in Michigan my driver side pillar with my key pad flew off and detached from my vehicle. Part flew off, hit the back window of my vehicle and almost hit another vehicle that was driving behind me. Other vehicle behind needed to swerve so my pillar from my vehicle wouldn't hit their windshield. Now my vehicle is missing the pillar piece and I need to go online and find that part and purchase the piece myself out of pocket. Current piece that we bought doesn't stay on and gets loose from time to time. In the mean time while waiting for the shipment of the part to come in my door part was open and covered in the elements. It did rain during this wait. not too sure if there was any other damage that happened inside of my vehicle door. No warnings or visible signs or lights. Problem has not been inspected. I did not have the time or funds to take my vehicle in to a shop they would charge me too much for the issue.

• 10/26/2020· POWER TRAIN,FUEL/PROPULSION SYSTEM

  VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING

• 10/03/2025· SUSPENSION

  The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request.

• 09/19/2022· SUSPENSION

  The contact owns a 2018 Ford Flex. The contact stated while driving approximately 60 MPH, the suspension suddenly failed causing the rear end of the vehicle to become unstable and the vehicle fishtailed. The driver was able to drive to the side of the roadway and stopped the vehicle. The vehicle was towed to the residence and upon inspection it was discovered that the rear passenger’s side toe link had fractured. The local dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 20V072000 (Suspension). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 57,000.

• 09/14/2025· UNKNOWN OR OTHER

  Rear view camera displays upside down or distorted

• 09/09/2025· UNKNOWN OR OTHER

  My backup camera is experiencing the same issues as the rest of the recalled Ford vehicles. None of the recalls cover my year. The camera displays as upside down, and no longer has any of the digital guides it had before it flipped. When I asked the dealership they said most likely hardware and that we would need to replace the camera. I don't see why I have to pay to replace the camera when this is part of a recall for the same vehicle, just a different year. It makes me nervous in parking lots and coming out of my driveway.

• 09/09/2018· STRUCTURE

  WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.

• 08/20/2025· UNKNOWN OR OTHER

  The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.

• 08/16/2025· STRUCTURE

  The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.

• 08/13/2020· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.

• 08/05/2021· SUSPENSION

  On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Holzer Ford in Farmington Hills, MI, to be inspected, because I was hearing a clunking noise on the right back side of the vehicle. After the serviceman at Tom Holzer test drove the car, They informed me the steering and suspension were okay. I have the paperwork stating it was okay. I have been leasing this car for 3 years and was now going to buy the car after my lease was done. I took it in to make sure, if there was a problem, it would be taken care of under 3 year warranty. I purchased the Flex on 7-19-21. And On 7-28-21, the Toe Link broke. I was not told that I should have taken it to a Ford Dealer, if something broke. But I did ask my Salesman, at the time I bought the car, if they would take care of the problem, if something broke in the near future. He said to contact him, and he would see what would they could do. I had to pay $95.00, to tow it 5 miles, to White Lake Auto Repair, which is 1 mile from my house. The total of the repair was $485.00, completed on 7-30-21. The service manager, at Tom Holzer, said Ford will not reimburse me. He said I should have brought the car to their dealership. My Husband worked for Ford for 42 years. We have been a loyal Ford family all these years, and have never had a problem like this. Being that I had the car checked out before the 3 year warranty, and the service department said it was okay, I feel I should be reimbursed for the repair, whether I took it to them, or to a Repair shop near my home, which we totally trust. Also, there were no warning lights or messages that came on in the car.

• 08/04/2018· UNKNOWN OR OTHER

  I HAVE A 2018 FORD FLEX WITH 900 MILES ON IT . I TOOK MY FIRST ROAD TRIP IN 8-4-2018 AND WHILE ACCELERATING HARD TO GET ONTO THE INTERSTATE I NOTICED EXHAUST FUMES WERE COMING INTO THE CABIN AT AN ALARMING RATE , I HAD TO SLOW DOWN AND ROLL THE WINDOWS DOWN IT GOT SO BAD,MY EYES WERE BURNING ,FELT SICK AND MY CHEST FELT FUNNY. I TRIED IT SEVERAL MORE TIME WITH THE SAME RESULTS. IT SEEMS LIKE IT HAPPENS WORSE WHEN I HAVE MAX AIR ON. NORMAL CITY DRIVING I DON'T NOTICE IT. I CAN'T TELL IF IT IS COMING THRU THE VENTS OR THE SEAL ON THE BACK DOOR.

• 07/24/2025· BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and the contact was provided the same information as the dealer. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

• 07/12/2018· FUEL/PROPULSION SYSTEM

  ENGINE STOPPED WHILE DRIVING IN WALMART PARKING LOOT. WOULD NOT START. TOWED TO GARAGE WHO TRACED THE CAUSE TO. FUEL PUMP CONTROL MODULE. THERE IS AN EXISTING RECAL FOR THIS PROBLEM FROM 2013 TO 2014 FORD FLEX HOWEVER MY VIN SHOWS AS NOT COVERED. WHATEVER CRITERIA TO LIMIT RECALL APPEARS TO BE INVALID

• 07/10/2020· STRUCTURE

  DOOR LATCH WILL NOT LATCH. DOOR WILL NOT CLOSE OR LOCK. THIS HAPPENS WHEN SHUTTING DOOR SO DOOR DOES NOT STAY CLOSED.

• 06/15/2019· UNKNOWN OR OTHER

  STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.

• 06/13/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

• 06/07/2025· STRUCTURE,UNKNOWN OR OTHER

  Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous

• 05/31/2026· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE

  Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.

• 05/31/2022· SUSPENSION

  The contact's wife owns a 2018 Ford Flex. The contact stated that while driving at an undisclosed speed, the front driver's and passenger's side wheels went left while turning left; however, the rear driver's and passenger's side wheels were going in the opposite direction. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 20V072000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 70,000.

• 05/28/2026· SUSPENSION,SERVICE BRAKES

  Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." "*Tires - 4: passenger rear inner sidewall damaged."

• 05/27/2026· ENGINE

  An antifreeze leak is very hard to locate because Ford’s design placed the water pump INside the engine rather than on the OUTside, which would be more the norm. If antifreeze leaks enough, it gets into the oil and the entire engine stands to be destroyed. Our heater quit blowing warm air recently and after intently searching we discovered that we had an antifreeze leak inside of our engine, and antifreeze was slowly leaking out through a weephole in the engine. The water pump had gone bad and needed replacing. The hours required to replace this water pump are intense and they are long. Almost the entire engine needs to be dismantled in order to perform the work. Not only does the pump need changed, but so does the timing chain, hoses, seals, gaskets, tensioners and other engine parts, all at the same time, making this a VERY costly out-of-pocket expense for us elderly people who have long relied on Ford’s standard of doing what’s right by its people. In our research we found that the water pumps in Flex engines are failing, regularly, once the vehicle is close to having 80,000 miles on it. This repair most DEFINITELY should be covered by recall since it is happening so regularly. We have just been forced to pay for this repair on our own and I would like to please ask for your help in recovering what we’ve had to spend. Will you please provide contact information as to where we can reach out for assistance in this matter? Your help is VERY much appreciated! Thank you!

• 05/27/2025· SERVICE BRAKES

  While driving in a 35mph zone, a complete loss of braking was experienced while coming up to an intersection. The vehicle was unable to stop, not even emergency brake function worked. An independent service center did a postmortem of the brake caliper and confirmed the fastener failure of the caliper bracket. The caliper fasteners sheared off inside the caliper resulting in the caliper piston falling apart while driving. This resulted in complete brake malfunction, and brake fluid leakage. There was no warning or message for this failure. The brakes experienced complete failure without warning.

• 05/27/2018· POWER TRAIN

  BRAND NEW CAR 30 DAYS OLD. CAME HOME AND PARKED IN OUR FLAT DRIVEWAY AND PUT SHIFTER IN PARK. TURNED ENGINE OFF AND OPENED CAR DOOR TO GET OUT AND CAR BEGAN TO ROLL BACKWARDS TOWARD THE STREET. HAD TO JUMP IN BEFORE I OR OTHER PEOPLE GOT RUN OVER. PUT FOOT ON BRAKE. SHIFTER CLEARLY IN PARK. CAR ENGINE CLEARLY OFF. TAKE FOOT OFF BRAKE AND CAR CONTINUE TO ROLL BACKWARDS. TRIED TO START CAR BUT CAR WOULD NOT LET ME. PUT EMERGENCY BRAKE ON AND TURNED CAR TO AUXILIARY POWER. DISPLAY SHOWS R (REVERSE) EVEN THOUGH SHIFTER IS IN PARK. SHIFTER CANNOT BE MOVED. HAD TO HAVE TOW TO DEALER. ADVISED CABLE SHIFTER BROKE (INVOICE ATTACHED). JUST ALERTING NHTSA SO THAT YOU ARE AWARE. VERY DANGEROUS WHEN OPERATOR PUTS CAR IN PARK, TURNS ENGINE OFF AND EXITS VEHICLE, AND CAR ROLLS BACKWARDS OUT OF CONTROL. SHOULD NOT HAPPEN ON ANY CAR LET ALONE A BRAND NEW ONE.

• 05/18/2026· STRUCTURE

  The contact owns a 2018 Ford Flex. The contact received a notification of NHTSA Campaign: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-side B-pillar trim with the Security Key pad had detached and almost struck nearby vehicles. The contact stated that she managed to pull over on the shoulder of the road; however, the vehicle independently locked, leaving the occupants on the shoulder of the road temporarily. In addition, the contact stated that while driving at an undisclosed speed on another occasion, the front Passenger-side B-Pillar trims had detached. The vehicle was taken to a local independent mechanic, where it was repaired out of pocket; however, the front Driver-side B-Pillar trim had detached, and upon further inspection, water would intrude through the missing, failed parts. The local dealer was contacted. It was unknown whether the vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

• 05/12/2026· LANE DEPARTURE

  The warning shows that the blind spot sensor is not working.

• 05/08/2026· BACK OVER PREVENTION

  The contact owns a 2018 FORD Flex. The contact stated while using the back up camera on the vehicle it ends to shutoff randomly causing a back over prevention issue. The contact received notification of NHTSA Campaign Number: (25V695000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 60,000.

• 05/07/2026· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: NHTSA Campaign Number: 25V695000 (Back Over Prevention) and NHTSA Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

• 05/07/2026· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

• 05/06/2025· UNKNOWN OR OTHER

  Back up camera is showing up distorted black on the screen with a magnifying glass. I can not see to backup.

• 04/24/2026· STRUCTURE

  The contact owns a 2018 Ford Flex. The contact stated that the driver's side exterior B-Pillar trim had previously detached and was replaced by the dealer. The contact later received notification of NHTSA Campaign Number: 25V732000 (Structure). The dealer was contacted for reimbursement and informed that reimbursement would be provided when the recall remedy became available. Additionally, the contact stated that while driving 25 MPH, the passenger’s side windshield exterior A-Pillar trim detached and flew off the vehicle. The contact was able to retrieve the trim from the road with the assistance of bystanders. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that there would be a charge for the repair. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 40,500.

• 04/22/2026· ELECTRICAL SYSTEM,STRUCTURE

  Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera screen on infotainment center.

• 04/19/2024· STEERING

  The contact owns a 2018 Ford Flex. The contact stated that while her husband was driving at 75 MPH, the vehicle lost power steering functionality. The contact was unsure whether a warning light was illuminated. The driver pulled to the side of the road. The vehicle was towed to an unknown dealer, where it was diagnosed that the steering gear had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,186.

• 04/14/2026· BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact had recently undergone head and neck surgery, and the contact was unable to operate the vehicle with ease due to a disoriented image on the display. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 127,000.

• 04/09/2026· STRUCTURE,UNKNOWN OR OTHER

  Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

• 04/01/2026· STRUCTURE,BACK OVER PREVENTION

  The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available. Additionally, the contact owned two other Ford Flex vehicles and a Ford Explorer with the same recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.