2017 KIA Soul

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2023· ENGINE

  My Kias engine had been burning oil i learned at an oil change. I was informed the engine was burning a lot of oil and i had to replace it myself.. i then decided to do an oil consumption and engine test. Kia dealership checked my engine said it looked great but i was burning more than a quart of oil every thousand miles so i had to add it but that it was fine. 1.5 week later while i was driving my car began to violently shake on the highway and my engine light went on. I panicked in morning rush hour traffic and my engine sounded like it exploded. I had to tow it to Kia where they told me the entire engine needed to be replaced and there were multiple holes in the valves. I just bought this car in 2019.. less than 100,000 miles on this car this should NOT happen. This is wildly unsafe i could have killed someone’s or myself on the freeway that morning. Why is this happening and why is my engine not apart of the recall? It should not have exploded out of no where especially when i just added oil the Sunday before this happened. There is something wrong with the engine even though Kia told me it was just fine.

• 12/30/2022· ENGINE

  The oil light flickers at idle.... weak oil pressure. Blowby issues. Oil consumption an usage excessive...only has 130.000 miles. taken consistent care of it on oil changes. Motor louder than normal. Ticking sounds an loud tacking. I think the engine going south. The date shows it to be 12/16 model.but the serial numbers show it to be 17/17 what's up with that.... I believe the engine was left over 16 year. The one with problems. I need this thing fixed, it's my daughter's work car!!! She's been having to drive my truck to get to work....

• 12/28/2021· FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER

  The contact owns a 2017 Kia Soul. The contact stated that while either stopped at a stoplight or while making a turn, the vehicle would lose motive power. The vehicle was taken to the dealer and diagnosed with fuel system failure due to trash in the fuel tank. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. The VIN was invalid.

• 12/27/2023· ENGINE

  My vehicle check engine came on and it went into limp mode, and I was unable to accelerate over 60mph on my trip from Greensboro, NC to Wilmington, NC. I drove the entire 200 miles in the right lane with my flashers on. To have it towed would have cost me over $600, so I decided to drive. This was the third time this has happened to this vehicle in the past 12 months and each time Coastal Kia said it was fixed and it wasn't. They told me that the code that kept coming up was a knock sensor, but they told me that whatever was causing the knock sensor code was not covered under warranty. They refused to tell me what was causing the knock sensor code because they said that it would cost me too much money. They told me that the rod bearing test was negative, but they would not tell me what the actual problem was. Since they couldn't fix the problem, they did not charge me for labor, but they did make me pay the $1200 for the car rental. I immediately traded the vehicle in for a Honda Fit. Honda gave me $4500 for a trade in on my Kia Soul which, in my opinion, was worth at least $8000. I know that there was a class action suit against Kia that included my Kia Soul. I was hoping to get at least partial reimbursement for the financial loss of having to trade in my vehicle for less than what it was worth and for having to pay the full cost of the rental vehicle. The whole situation just seemed like some type of cover up, like they new what the problem was, but didn't want to make it public for some reason. Please see attached files. Thank You! [XXX] PS: your website would not allow me to upload a copy of the Kia invoice. Please tell me how I can submit the invoice to you by sending me an email to [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/27/2023· EQUIPMENT ADAPTIVE/MOBILITYCrash

  The contact owns a 2017 Kia Soul. The contact stated that while attempting to park on an incline, the vehicle experienced unintended acceleration which resulted in a crash. The contact crashed into a handicap ramp. The vehicle then unintended accelerated in reverse where the vehicle crashed into a cement pole and a bush. No warning lights were illuminated. A police report was filed. There were no injuries reported. The vehicle was towed to the contact's residence pending another tow by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,114.

• 12/23/2024· ENGINE AND ENGINE COOLING

  The contact owns a 2017 Kia Soul. The contact stated while driving at 10 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine failure due to excessive pumping of engine oil. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The vehicle was taken to several other independent mechanics but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

• 12/22/2020· POWER TRAIN

  MY SITUATION IS HAPPENING EVERYDAY WITH MY KIA SOUL 2017 IT CONSTANTLY SMOKES, IF FOGS UP MY WHOLE WINDSHIELD WHEN I TURN THE DEFROSTER ON IT SMELLS LIKE IT'S BURNING IT IS VERY FEARFUL I DON'T GO FAR I ONLY HAVE A EIGHT MILE DRIVE TO WORK AND I GO THROUGH THIS EVERYDAY AND NIGHT.MY WORRIES ARE VALID I FEEL BECAUSE I HAVE THE 2.0 ENGINE AND FROM WHAT I'VE BEEN READING THIS IS THE ENGINE THAT HAS BEEN CAUSING ALL OF THE FIRES THE POPPING SOUND HAS NOT STOPPED THIS IS A SECOND REPORT FOR ME AND I AM PLEADING FOR YOUR COMPANY TO PLEASE ADD 2017 KIA SOUL TO THE RECALL LIST THANK YOU.

• 12/19/2024· ENGINE

  09/06/2024 MY KIA SOUL ENGINE BROKE DOWN TOWED TO A MECHANIC SHOP AND DETERMINED IT NEEDED A NEW ENGINE, DUE TO A RECALL THAT WAS ISSUED BEFORE MY OWNERSHIP OF THE VEHICLE. KIA DECLINES DOING THE ENGINE REPLACEMENT UNDER THE 150,000 WARRANTY, DUE TO THE RECALL NEVER BEING TAKEN CARE OF. SPOKE TO THE DEALER I BOUGHT THE VEHICLE FROM AND AT THE TIME OF PURCHASE THEY HAD NO RECORD OF A RECALL BEING PRESENT ON THE VEHICLE. ATTACHED IS VEHICLES CARFAX AND DATES OF INCIDENTS.

• 12/18/2020· ENGINE

  WHEN CRANKING MY VEHICLE ON MONDAY EVENING, 12/14, APPROXIMATELY 40 DEGREES OUTSIDE, I NOTICED A NOISE AFTER INITIAL STARTUP THAT SOUNDS LIKE WHEN YOU PUT A CARD OR A SODA CAN ON THE TIRE OF YOUR BIKE. THE NOISE DIDN'T CONTINUE SO I DROVE IT HOME, APPROXIMATELY 17 MILES FROM WHERE IT WAS PARKED INITIALLY. I DIDN'T HEAR IT ON THE DRIVE HOME, UNTIL I ROLLED DOWN MY WINDOW SLIGHTLY AS I CAME TO A STOP LIGHT, AND IT WAS MAKING THE SAME TICKING NOISE, BUT MUCH LOUDER, AND ESPECIALLY WHEN I BEGAN TO ACCELERATE. I IMMEDIATELY CALLED MY FIANCE, AND WHEN I PULLED INTO THE DRIVEWAY HE IMMEDIATELY REQUESTED I TURN OFF THE VEHICLE. PULLED THE OIL STICK, AND NOTED THAT IT WAS ALMOST BONE DRY. WHICH IS CRAZY BECAUSE WE PERFORM ROUTINE MAINTENANCE ON MY CAR, AS IT'S THE DAILY DRIVER FOR MY 7 YEAR OLD AND MYSELF. THE LAST OIL CHANGE WAS ROUGHLY END OF SEPTEMBER. HE PUT OIL IN IT, AND HOPED IT WOULD STOP THE NOISE, BUT IT DIDN'T. AFTER HAVING IT EVALUATED, WE'RE TOLD IT WILL NEED A NEW MOTOR. I CALLED KIA, AND EVEN THOUGH THE PREVIOUS YEAR MODELS 2012-16 ALL HAVE THESE SAME EXACT ISSUES, THEY WILL NOT FIX THE MOTOR, SINCE THERE ISN'T A RECALL ISSUED FOR MY YEAR MODEL YET. THIS IS SO CONCERNING, AS MY CAR IS ONLY 3 YEARS OLD, AND IT HAS BEEN TAKEN SUCH GOOD CARE OF.

• 12/15/2020· ENGINE

  I WAS TOLD THE CLICKING SOUND IN THE ENGINE WAS NORMAL FOR MY CAR. I BROUGHT IT IN 1 YR AND 9 MONTHS LATER BECAUSE MECHANIC SAID IT IS NOT NORMAL. THEY DIAGNOSED MY CAR , SAID I NEEDED A WHOLE NEW ENGINE

• 12/13/2018· AIR BAGSCrash

  I WAS IN A HEAD ON COLLISION WEARING MY SEAT BELT AND HIT MY HEAD ON THE SUN VISOR AND EDGE OF WINDSHIELD. BASICALLY SCALPING ME. THE AIR BAG DEPLOYED YES BUT AFTER I WAS BLEEDING AND REACHING TO UNDO MY SEATBELT. HITTING MY HAND WHICH BROKE MY WRIST HAVING TO HAVE SURGERY TO PUT A PLATE AND PINS IN IT. ALSO HITTING ME IN THE CHEST SO HARD IT KNOCKE THE BREATH OUT OF ME. IT WAS SMOKING REALLY BAD TOO LIKE IT WAS GOING TO CATCH FIRE.

• 12/12/2023· UNKNOWN OR OTHER,ENGINE

  Car burns through oil like no other. I won’t even be half way through my 3000 miles and with no warning the car will be low on oil and stalling in the middle of Turning. Usually when turning left. Mechanic says there isn’t an issue. But no car should be made to burn oil excessively. I can’t even make it the regular 3000 miles. Engine light has come on multiple times. Now replorting catalytic converter issue assuming that’s related to the excessive rate of oil burning.

• 12/10/2021· ENGINE

  What component or system failed or malfunctioned, and is it available for inspection upon request? The engine. Vehicle is currently at the dealership. No idea when we'll get it back, but we'd be more than willing for it to be inspected. How was your safety or the safety of others put at risk? Any time a car engine is at risk of dying or seizing, it's a risk. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer seems to know what the issue is and is jumping through Kia's hoops to try and get something done about it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The problem first appeared over the Fourth of July weekend of 2021. I was alerted to the fact that there was an issue because the oil light would flicker for just a split second on sharp curves. The car had somewhere in the neighborhood of 60K miles at that point. From what I'm finding out, many of the 2017 Kia Souls have the same issue with their engines that the Kias that are under recall have. Burning copious amounts of oil, stalling, running rough to the point that it feels like it's going to die at stops. Kia is quietly replacing these engines after a long cycle of testing, but they're definitely taking their time.

• 12/07/2020· ENGINE

  WHILE DRIVING I HEAR A POPPING SOUND -- THINKING THAT I ROLLED OVER SOMETHING WITH MY TIRE BUT THAT'S NOT IT THEN MY CAR STARTS SMOKING IN THE FRONT AND MY WINDSHIELD GETS FOGGED UP I USE THE DEFROSTER TO TRY TO CLEAR MY WINDOW BUT THE SMOKE KEEPS COMING UP FROM THE FRONT . THIS HAPPENS ANYTIME DRIVING, PARKING, HIGHWAY, CITY STREETS OR JUST SITTING AT A LIGHT AND I PARK IN THE GARAGE I DON'T PARK ON THE STREET. THIS HAS HAPPENED ON NUMEROUS OCCASIONS I ALREADY HAD THE PURGE VALVE REPLACED.

• 12/06/2022· ENGINE

  NO CODES KICKED BUT WHEN I SWERVED TO MISS SOMETHING IN ROAD OIL LIGHT CAME ON AND WENT RIGHT BACK OFF GOT HOME CHECKED OIL IT WAS 2 QT L0W I HAD JUST HAD THE OIL CHANGED I ADDED OIL AND SAME THING HAPPENED AGAIN SHORTLY AFTER THE NEXT OIL CHANGE. THEN ON IMY WAY HOME ONE NIGHT THE ENGINE BLEW!!! ALL THIS STARTED AT BETWEEN 60 AND 70 THOUSAND MILES ENGINE BLOWN AT 112,000 MILES. I HAD THE ENGINE REPLACED AND HAD TO GET A NEW CATALITIC CONVERTER. WHEN THIS ENGINE REACH 70,OOO MILES IT STARTED HAPPENING AGAIN I HAVE HAD TO ADD 2 QTS OF OIL OFTEN TO KEEP IT GOING. AFTER CHECKING THIS SAME ENGINE IN THE 2011-2016 WAS RECALLED. KIA WAS ALLOWED TO KEEP PUTTING SAME DEFECTIVE ENGINE IN THE 2017 AND UP CARS WITHOUT FIXING THE PROBLEM. WHY IS THE 2017 ENGINE NOT RECALLED? 2nd ENGINE HAS NOW FAILED COMPLETELY AND CAR IS PARKED PLEASE HELP BY MAKING KIA PUT THESE CARS WITH FAULTY ENGINES ON RECALL LIST. {sorry about the all caps I did not know that this meant I was yelling not meant to be yelling Thanks for your help

• 12/06/2021· ENGINE

  The contact owns a 2017 Kia Soul. The contact stated while driving at an unknown speed, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. The dealer had the oil maintenance completed but continued to see the check engine warning and low oil level lights illuminated. The contact took the vehicle back to a local dealer who called the manufacturer and was instructed to have an oil consumption test completed. The contact took the vehicle back on 11/2/2021 to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was unknown.

• 12/05/2025· UNKNOWN OR OTHER

  I have a white 2017 Kia Soul. I bought it new in 2017. The paint is peeling off really badly. Something is not right. This is not wear and tear paint peeling it is massive all around the car, especially the hood. The whole hood is peeling. My friend has an old 2011 Kia and his paint is fine. Please help

• 11/29/2024· ENGINE

  The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.

• 11/29/2019· AIR BAGSCrash

  THIS IS THE SECOND TIME THAT THE AIR BAGS HAVE NOT GONE OFF IN A CRASH ON THIS CAR THE FIRST CRASH WAS AT 55 MPH HEAD ON AND THEY DIDNT GO OFF AND THE SENSORS WERE HIT AND DAMAGED. TODAY THE CAR WAS IN ANOTHER HEAD ON CRASH WITH INJURY TO THE DRIVER AND THE AIR BAGS FAILED TO DEPLOY AGAIN THIS IS A MAJOR CONCERN AS TO MY WIFE AND I COULD HAVE BEEN KILLED DUE TO FAULTY AIR BAGS . IN BOTH CRASHES THE VECHILE WAS IN MOTION.I WILL BE TAKEN PICTURES OF THE CAR TOMORROW. SOMEONE COULD HAVE DIED IN THIS CRASH.

• 11/27/2023· ENGINE

  My daughter's car 2017 Kia Soul (with low milage) suddenly went into limp mode with no previous warning lights. No indication whatsoever of any issues. It just suddenly shut down. This happened on a freeway overpass in Dallas when traffic was moving at 70mph. All of the sudden, my daughter's car began to slow down dramatically and wouldn't speed back up. Freeway overpasses in Dallas are many, many stories above ground level, and traffic backed up behind her. This could have easily caused a catastrophic accident, but thankfully, she was able to limp off of the highway unscathed. Then my [XXX] daughter had to sit in her car on the side of a highway for hours until we could get her help. The problem? Kia's known, but ignored issue of burning oil. Despite her car being within the window of the oil change mileage, her car had burned through the oil on her trip home from college and was dangerously low. There was no warning that it was low until the car suddenly went into limp mode. Not only should Kia be responsible for fixing the manufacturing flaw for consumers that they are harming, they should be investigated for causing safety hazards on our roads. While my daughter is unharmed, this could have easily caused a huge accident and there are thousands of cars like hers burning oil unexpectedly and suddenly shutting down. The government needs to help as consumers do not have enough power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/27/2022· ENGINEFire

  I was driving down the interstate and my car made a loud noise, so I pulled over. Smoke started pouring out then it was immediately in flames. No prior issues. No injuries as I was able to get out. If fire recalls were till 2015, clearly my vehicle had issues too. What do I do?

• 11/27/2017· VEHICLE SPEED CONTROL,SERVICE BRAKES

  THE MANUAL DOES NOT SHOW INSTRUCTIONS ON A KIA SOUL MANUAL TRANSMISSION. THE KIA SOUL BASE MODEL SEEMS TO BE PURCHASED AS A KIA SOUL AUTOMATIC TRANSMISSION WITHOUT THE UPGRADE. THE MANUAL INDICATES THAT THE KIA SOUL MODEL HAS FEATURES AND UPGRADES AND DOES NOT EVEN TOUCH ON MANUAL TRANSMISSION.

• 11/22/2022· ELECTRICAL SYSTEM

  The contact owns a 2017 Kia Soul. The contact stated that while operating the vehicle, the "Blind Spot Detection" failure message was displayed, and the feature became inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 11,600.

• 11/20/2023· ENGINE AND ENGINE COOLING,ENGINE

  The contact owns a 2017 Kia Soul. The contact stated while driving 30 MPH, the vehicle made an abnormal sound, the vehicle lost power and the engine became inoperable. The check engine and oil warning lights were illuminated. The vehicle was towed to the residence. The vehicle was diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty engine. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was 89,200.

• 11/18/2025· UNKNOWN OR OTHER

  The car lurches/judders upon startup and at low speeds. It has been serviced eight times for this issue by two authorized Kia dealers with no resolve.

• 11/18/2025· POWER TRAIN

  The contact owns a 2017 Kia Soul. The contact stated that while starting the vehicle, there was a judder coming from the transmission. Additionally, while decelerating to come to a stop, the vehicle shook abnormally before accelerating while continuing to drive. The failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer, who recommended that the transmission be replaced after completing several judder tests. The vehicle was not repaired, and the failure persisted. The vehicle was taken to a second dealer, Beyer Kia (1125 W Broad St, Falls Church, VA 22046); to be diagnosed, and the failure was duplicated; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 51,986.

• 11/18/2021· ENGINE

  The contact's daughter owns a 2017 Kia Soul. The contact stated that while his daughter was driving 55 MPH, she heard abnormal knocking sounds coming from the engine and the vehicle inadvertently began to stall. The check engine warning light illuminated. The contact's daughter veered to the side of the road. The vehicle was towed to the dealer who diagnosed that the engine had failed and needed to be replaced. Then the vehicle was towed to an independent mechanic who provided the same diagnosis and advised the contact to tow the vehicle back to the dealer as the failure was a safety issue. The vehicle was towed back to the dealer. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 80,000.

• 11/15/2017· UNKNOWN OR OTHER

  THE HANDS-FREE BLUETOOTH TELEPHONE CONNECT SYSTEM IN MY CAR, AND ALL 2017 KIA SOUL AND SEDONA MODELS WITH THE BASE STEREO SYSTEM, DOES NOT ALLOW HANDS-FREE OPERATION WITH ANDROID PHONES. ONLY APPLE PHONES ARE SUPPORTED. TO MAKE A CALL WITH AN ANDROID PHONE ONE MUST MANIPULATE EITHER THE HANDSET ITSELF, OR THE RADIO BUTTONS AND KNOBS IN THE DASH. THIS VIOLATES THE DRIVING LAW IN MY STATE AND I'M SURE MANY OTHERS. IT'S ALSO EXCEEDINGLY DISTRACTING AND UNSAFE. THE SALES BROCHURE FOR THESE CARS CLEARLY STATES THAT THE SYSTEM HAS FULL FUNCTIONALITY WITH BOTH ANDROID AND IPHONE DEVICES. NEITHER SALES, OR SERVICE MANAGERS AT THE DEALERSHIPS HAD BEEN NOTIFIED OF THIS DEFECT, AND WERE AS SHOCKED AS I WAS TO LEARN THE FACTS OF THE MATTER. I CONTACTED KIA CORPORATE OFFICES IN CALIFORNIA, AND WAS SUBSEQUENTLY CALLED BY AN ESCALATION REPRESENTATIVE WITH CUSTOMER SERVICE, WHO AT LEAST CLAIMED NO KNOWLEDGE OF THE DEFECT AND PROMISED A SOLUTION, OR THEY WOULD TAKE THE CAR BACK AND REFUND MY DOWN PAYMENTS PLUS DAMAGES. AFTER THREE WEEKS OF NO REPLY TO THE FEW GENTLE MESSAGES I LEFT, I FINALLY HAD A CONVERSATION WITH HIM WHERE HE INFORMED ME THAT - THE SYSTEM IS WORKING CORRECTLY AS DESIGNED, IT IS DESIGNED FOR USE WITH THE IPHONE - HE ALSO SAID THAT KIA WAS WILLING TO BUY ME AN IPHONE TO SETTLE THE MATTER. THIS IS OBVIOUSLY NOT A SOLUTION. THE SALES MANAGER AT MY DEALERSHIP SAYS THAT HE HAS SPOKEN WITH HIS FACTORY REP ABOUT THE MATTER BUT THERE HAS BEEN NO COMMENT AND NONE IS EXPECTED. SO I'M COMPELLED TO MAKE THIS REPORT TO YOU, AND I INTEND TO, AS THEY SAY, BLOW UP THE INTERNET, WITH POSTINGS EXPOSING THIS DEFECT AND THE CORPORATE RESPONSE. PLEASE FIND ATTACHED KIA PITSTOP DEALER TECHNICAL OPERATIONS NETWORK BULLETIN #PS462 DESCRIBING THIS DEFECT. THIS WAS PROVIDED BY THE DEALER SERVICE MANAGER, WHO LIKE ME IS SHOCKED BY THIS, BUT TOLD ME TODAY TO EXPECT NOTHING FROM KIA.

• 11/13/2021· ENGINE

  Engine completely shutdown in heavy traffic. Very unsafe condition. Teenage driver unable to control the vehicle and nearly caused subsequent accident. No prior warning messages, prior to the engine shutting down, and then getting the check engine light. Had to have car towed to local dealer. Engine no longer usable and needs to be replaced. Vehicle has only 62,000 miles on it, 2000 miles out of warranty. Vehicle unsafe.

• 11/11/2022· POWER TRAIN,ENGINE

  The car will burn through almost a full 4 quarts of oil within 1000 miles. From reading online oil consumption issues are a common problem for 2014 through 2017 Kia Souls, but even some later models are having similar issues. Beyond the issue of the car burning that much oil that quick, the check oil light does not fully turn on even when the car was as the dealership put it, "Bone Dry" meaning that I as the driver had no idea that my engine could have seized up or stalled out at any moment. Also due to the fact that Kia Souls have an oil pressure driven timing chain the low oil issue extends down another level making engine stalling that much more likely. Though the most recent incendent occurred at around 94000 miles ot has been an ongoing problem for around 20000 miles.

• 11/09/2020· ENGINE

  WHILE AT WORK, DRIVING, AND IN ACCELERATION, THE ENGINE WOULD START KNOCKING. ON MY WAY HOME, THE KNOCKING GOT LOUDER. HALF WAY HOME, THE ENGINE STALLED OUT ON A MAJOR HIGHWAY AND I HAD TO COAST THE VEHICLE THROUGH EN EXIT RAMP TO STOP ON A SERVICE ROAD. FLUID WAS FOUND LEAKING FROM UNDER THE VEHICLE. HAVING PUT THE VEHICLE IN A SERVICE SHOP, THE MECHANIC ADVISED THAT THE ROD BLEW A HOLE STRAIGHT THROUGH THE ENGINE BLOCK. SAID IT WAS MORE LIKELY FROM THE ENGINE OVERHEATING, BUT WOULD NOT BE OFFICIALLY CERTAIN. MECHANIC LATER PULLED ME ASIDE AND INFORMED ME THAT KIA HAD BEEN HAVING MAJOR PROBLEMS WITH THEIR ENGINES BLOWING. HE ALSO ADVISED ME THERE WAS A RECALL SITUATION GOING ON, BUT COULDN'T BE CERTAIN WHETHER MY VEHICLE WAS OR WOULD BE INCLUDED IN THAT.

• 11/09/2020· ENGINE

  TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THAT THE ENGINE VIBRATED, ABNORMALLY, MISFIRED WHILE IDLING DUE TO A LOSS OF COMPRESSION AND COMBUSTION. THE CONTACT PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE AND RETRIEVED TROUBLE CODE: P0242 (CATALYST LOW EFFICIENCY BELOW EFFICIENCY). THE VEHICLE WAS TAKEN TO KIA OF EAST SYRACUSE (6717 MANILUS CENTER ROAD, EAST SYRACUSE, NY 13057, (315)701-5898) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS LOSS OF COMPRESSION ON CYLINDER #3. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

• 11/08/2022· AIR BAGSCrash

  The contact owned a 2017 Kia Soul. The contact stated that while in stop-and-go traffic, an 18-wheeler crashed into her vehicle and sent the vehicle into a guardrail. The air bags failed to deploy upon impact and the contact hit her head on the driver-side window. She was taken to the hospital where she was treated for a fractured skull and a concussion. The whereabouts of the other driver were unknown. A police report was filed which noted that the guardrail was damaged and in need of repair. The vehicle was towed to an independent tow yard and was deemed a total loss. After the accident, the contact received a recall notice for NHTSA Campaign Number: 22V031000(Air Bags) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was approximately 120,000.

• 11/08/2018· STEERINGCrash

  THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.

• 11/02/2017· UNKNOWN OR OTHER

  VOICE ACTIVATION DOES NOT WORK ON BASE RADIO WITH ANDROID PHONE

• 10/29/2020· AIR BAGSCrash

  ON 10/23/2020 I WAS IN A FRONT END COLLISION WITH A 2017 JEEP WRANGLER AND THE AIR BAGS IN MY SOUL DID NOT DEPLOY. MY SOUL IS A TOTAL LOSS, DUE TO FRAME DAMAGE.

• 10/27/2021· ENGINE

  On 10/23/2021, I took my vehicle for a oil change around 10:30 in the morning, afterwards I proceeded to run errands before heading to work. While on my way to work my vehicle started to make a rattling noise from the engine bay. So I decided to drive to the dealership to see if my oil change was done incorrectly on the way to dealership my vehicle rattling grew louder and started to sound like a freight train I made it to the dealership a the service advisor said I’m glad you made it and checked my vehicle after letting him know I just got a oil change I was advised oil change wasn’t done incorrectly but my vehicle is possibly among the recall for the 2.0L engines for failure my vehicle is only at 45,000 miles.

• 10/26/2023· ENGINEFire

  The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 70 MPH on the interstate, black smoke emanated from the engine compartment. The vehicle was steered to the side of the road and the flames of the vehicle grew larger. The contact exited the vehicle when suddenly it exploded. The low oil pressure, air bag, and ABS warning lights were illuminated. The fire department extinguished the fire. The police department was on the scene and confirmed that the fire department filed a report. There were no injuries sustained. The vehicle was towed to a tow lot where it was deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 109,000.

• 10/25/2023· ENGINE

  The contact owns a 2017 Kia Soul. The contact stated while his wife was driving approximately 65 MPH, the vehicle lost motive power and stalled. The vehicle was towed to the residence and diagnosed by an independent mechanic who determined that the rod bearings had failed and caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 68,000.

• 10/24/2020· ENGINE

  MY SON BOUGHT A 2017 KIA SOUL LESS THAN A YEAR AGO WITH ABOUT 57,000 MILES. ON TUESDAY OCT 11, 2020 THE CAR KEPT STALLING WHEN DRIVING AND THEN WOULDN'T START. ALSO, THE OIL PRESSURE LIGHT KEPT FLASHING SO HE CHECKED THE OIL. HE HAD THE OIL PREVIOUSLY CHANGED ON AUG 29, 2020. THE DIPSTICK CAME UP EMPTY. HE ADDED OIL AND WHEN HE DROVE IT TO FIRESTONE AUTO REPAIR SHOP, THE OIL LIGHT FLASHED EVERY TIME THE CAR STOPPED AT A LIGHT. FIRESTONE FIRST SAID NOTHING WAS WRONG. HE LEFT THERE ONLY TO FIND IT DOING THE SAME THING. IT STALLED WHEN HE WAS MAKING A TURN ONTO A BUSY ROAD. HE TOOK IT BACK TO FIRESTONE WHERE THE DIAGNOSTIC FINALLY SAID IT WAS A BAD OIL PUMP. THEY SUGGESTED TO HIM TO TAKE IT TO KIA BECAUSE IT WOULD NEED A NEW ENGINE. FORD/KIA SAID THE ENGINE IS BLOWN AND IT IS NOT UNDER WARRANTY BECAUSE HE IS THE SECOND OWNER. THE WARRANTY FOR THE SECOND OWNER ENDS AT 60,000 MILES AND THIS CAR NOW HAS 68,000 MILES.

• 10/23/2017· STEERING,UNKNOWN OR OTHER

  I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE WOULD BUY YOUR CARS IF THEY KNEW THEIR ANDROID PHONES WON'T WORK. I AM VERY UPSET BECAUSE I KNOW I WOULDNT HAVE PURCHASED THIS CAR HAD I KNOWN I NEED AN IPHONE TO USE THE HANDSFREE DIALING. I AM GOING TO REPORT THIS TO THE BBB BECAUSE THE SALES PERSON LIED TO ME EVEN THO THEY SAID THEY TOO WERE UNAWARE THAT YOU TOOK THIS FEATURE AWAY FROM THE CARS. YOU NEED TO FIX THIS BECAUSE THERE ARE MANY KIA OWNERS ON THE FORUMS WHO ARE UPSET ABOUT THIS ISSUE. YOU CANT ADVERTISE THAT A CAR HAS AN OPTION BUT NOT TELL THEM ONLY IF YOU HAVE IPHONE THIS OPTION WILL WORK. AGAIN, ITS A HUGE SAFETY ISSUE TOO.

• 10/21/2022· ENGINE AND ENGINE COOLING,ENGINE

  The contact owns a 2017 Kia Soul. The contact stated that while operating the vehicle, the "low oil level" message displayed even though the engine oil had recently been changed. The vehicle was taken to the local dealer who serviced the engine for an oil consumption test. No additional information was available. The vehicle was retrieved but the failure persisted. The vehicle was taken back to the dealer who had replaced the engine. On another occasion while driving at an undisclosed speed, the vehicle started to shake and vibrate with the check engine warning light illuminated. The vehicle was towed back to the dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.

• 10/18/2021· ENGINE

  while driving on the freeway, car completely shut off. There was a safety risk as the car was driving 65 on the freeway at the time. Car has been at a indpependent car shop and has now been at the dealership for 5 weeks and was told that complete engine failure. Car was driving fine up until the moment it died. There was no sputtering, or engine light that came on for a warning. Had to very carefully get the car over to the side of the freeway.

• 10/18/2018· AIR BAGSCrash

  VIN # [XXX] I HIT A DEER AND THE AIR BAG NEVER DEPLOYED VEHICLE WAS TOTALED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 10/17/2023· ENGINE

  The contact owns a 2017 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that smoke entered the cabin of the vehicle. The contact stated she was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,806.

• 10/16/2022· UNKNOWN OR OTHER,ENGINE

  May 2021 catalytic converter failed on vehicle. It was on back order and could not be replaced until July 2021 at 106,612 miles. At that time, I had dealership and national check for any recalls or recommended repairs. There were none. November 18, 2021, while siting at a stop light, engine suddenly began to knock loudly, I pulled over immediately and had it towed to dealership, at 118,729. Engine failure due to rod bearing failure. Engine had to be replaced. National claims there was a recall repair that was not performed before November 2021. As of oil change in October 2021, there was none. Recall repair was issued first week of November 2021. I received the mailed flyer after November 21, 2021.

• 10/16/2019· ENGINE

  AT 75K MILES THE ENGINE FAILED ON MY 2017 KIA SOUL. SPECIFICALLY, IT THREW A ROD. THE CAR WAS SOLD TO ME AS A CERTIFIED USED CAR, THAT BEING THE DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR. I TOOK THE CAR INTO GOSSETT KIA IN MEMPHIS, WHERE I PURCHASED THE CAR FOR AN OIL CHANGE. I WAS CALLED LATER AND TOLD THE ENGINE WAS KNOCKING. THE SERVICE WRITER TOLD ME, "DO NOT WORRY ABOUT THIS. IT IS A KNOWN PROBLEM WITH THE 2016 AMD 2017 KIA SOUL AND YOUR CAR IS UNDER WARRANTY." KIA TOLD ME THE CAR WAS NOT UNDER WARRANTY BECAUSE I CHOSE TO DRIVE FOR A RIDE SHARE COMPANY AND THAT VOIDED THE WARRANTY. THE PROBLEM IS THEY SOLD ME A CAR AS CERTIFIED WHEN THEY KNEW ABOUT THE ENGINE FAILURE ISSUE.

• 10/14/2024· ENGINE

  Hi Nikki - This vehicle has an engine issue as of [XXX] when my car broken down on the road. The engine sputtered and the car was inoperable. I was told to call the Wynn’s Extended Warranty, however it was late and there was no one available to answer the call. So then my car was taken by AAA to their repair facility where they diagnosed the vehicle with needing a new engine. At that point, they called in to make sure the engine was covered by Wynn’s and they were told to have it towed to Kia as the car is below 100,000 miles and should be covered by them. Kia the performed a diagnosis and told me the engine needed to be replaced today on 10/7. They informed me the car would not be covered due to the car’s two engine recalls that were not performed on the vehicle prior to my possession of the vehicle. Wynn’s also stated the car would not be covered by them as this is a manfacturer’s issue and they should cover it. Kia cannot cover it due to the open engine recalls. I was not informed of these recalls when I bought the car three months ago and the car currently sits close to 87000 miles with a total of four open recalls according to Kia. There have been over 20 calls made to both Kia and Wynn’s and Wynn’s will not allow us to talk to their Claims department as we are not a repair facility. There is a current $13,000 bill for a new engine at Kia and they are saying it is my responsibility. I have a voice recording between the Kia service advisor and the wynns warranty rep. Please advise who & when this is covered as this has played a huge part of stress, lack of transportation, and overall my life without a vehicle. I’m very inconvenienced as a result of this. Please see all paperwork attached (contract and Kia paperwork) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/09/2021· UNKNOWN OR OTHER

  After having some minor body work done (nowhere near the engine) I got my car back with the engine light on. Body shop said they hooked it up to a scanner and it just needed a tune up. Then while driving, the oil light began flickering off and on, so I checked the oil. It was fine. Then shortly after the engine started knocking. The knocking got louder and faster the faster I went. I had it towed to a mechanic from my work, and when he checked it, he said that he found a piece of the engine IN the oil pan and that the engine would have to be completely replaced. It only had about 80,000 miles on it and was serviced regularly. I bought it used with 5000 so the 100000 mile warranty was not applicable.

• 10/08/2025· ENGINE

  Engine Failed Mid Drive. Started with knocking sound then went into limp mode and then shut off and did not want to start. Car failed in the middle of traffic and could of injured me and others. I've read of other failures of the same models but for some reason the 2017 model isn't eligible for the settlement even though the same issues are present in the 2017 Kia Soul Models. Had to have my vehicle towed home.