2017 Dodge Journey

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same thing! Its so dangerous especially when pulling out from a stop sign or a highway into flowing traffic. Sometimes My car will accelerate Great! Mostly its slow and harsh when im on the throttle. Only stops when I release the gas petal or floor it... NOT SAFE The dealership

• 12/26/2018· STEERING

  I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.

• 12/25/2019· ELECTRICAL SYSTEM

  AFTER 65,500 MILES, MY TWO YEAR OLD DODGE JOURNEY HAS A CATASTROPHIC FAILURE. THE HYDRAULIC PUMP BLEW AND CAUSED COMPLETE DAMAGE TO THE TRANSMISSION COSTING ME $3500 TO GET THE COMPLETE TRANSMISSION REBUILT. IT'S RIDICULOUS THIS IS HAPPENING TO A 2 YEAR OLD CAR WITH ONLY 65K MILES ON IT

• 12/22/2023· POWER TRAIN

  The transmission went out. You would hit gas, hear engine but wouldn’t go anywhere.

• 12/22/2021· SEATS

  The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.

• 12/17/2023· ENGINE

  My engine light came on my vehicle and the dealership says it’s a catalytic converter problem and I need a new one. That part apparently is recalled on other vehicles but not on mine for the year 2017. But other vehicles are having issues with that part as well and the dealership says the manufacturer should pay for it since it’s recalled but the manufacturer told me no due to not being in a certain year. I have kids and need my car.

• 12/17/2019· POWER TRAIN,ENGINE

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

• 12/15/2017· AIR BAGSCrashFire

  TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.

• 12/13/2019· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.

• 12/13/2018· VEHICLE SPEED CONTROL

  CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.

• 12/12/2018· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, 352-341-7398) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

• 12/07/2022· STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  The ETC warning light came on, then the car slowed down then stalled out and would not crank back up. Upon running a diagnostic, the following error codes displayed; P0420, P0340, P0197, P0117, P1D83, P2181(several codes showing up more than once showing permanent, pending). This also happened before but was taken to the dealership to be repaired but the problem is back again but worse. Me and my family were on the highway at the time of this happening and when this happened previously, I begged Carvana to take this car back as it not safe and it has happened again.

• 12/04/2019· ENGINEFire

  TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD AND SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND THE OCCUPANTS EXITED THE VEHICLE. AFTERWARDS, THE VEHICLE BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

• 12/04/2019· STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.

• 11/28/2017· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 50.

• 11/25/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE WOULD NOT CRANK; HOWEVER, THE ELECTRICAL COMPONENTS WERE OPERABLE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT START UNLESS IT WAS JUMPSTARTED. THE VEHICLE WAS TAKEN TO ATLANTA WEST CHRYSLER DODGE JEEP RAM (1251 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 942-1102), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE BATTERY FAILED TWO OUT OF THE THREE TIMES IT WAS TESTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 21,000.

• 11/24/2020· AIR BAGS,SEATS

  FIANC LEANING ON SEAT FROM MIDDLE ROW AND DRIVER SEAT HEADREST DEPLOYED AND SEPARATED, WHILE VEHICLE WAS IN PARK

• 11/24/2017· UNKNOWN OR OTHER,ENGINEFire

  I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR

• 11/23/2025· UNKNOWN OR OTHER

  There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since after the third year of owning my vehicle, I have replaced it twice already out of pocket, and now it’s happening again for the third time. My Dodge Journey needs to be included in this safety recall. The backup camera glitches, it goes upside down, it turns sideways, sometimes there are lines in it, other times it’s only half a picture or lines throughout the picture, it also goes black and white, then to colored again.

• 11/18/2025· STEERING,STRUCTURE,LATCHES/LOCKS/LINKAGES

  The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

• 11/14/2019· ELECTRICAL SYSTEM

  MY WIFE WENT TO START THE JOURNEY, CAR WON'T START BRAKES WON'T PRESS DOWN ALL I HEAR IS CLICKING SOUND LIKE THE CAR WANTS TO START BUT WON'T, LOOK FOR HELP ONLINE WHAT I GET IS THAT IT'S A SECURITY ISSUE THAT HAS THE CAR LOCKED TRIED TO OVER RIDE BY DISCONNECTING THE POSITIVE CABLE TO RESET BUT NOTHING, I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH DODGE VEHICLES

• 11/13/2023· UNKNOWN OR OTHER,VISIBILITY/WIPER

  Throttle system gave out in 2018. Had the system replaced. Throttle light is still coming on and will lose pressure. And the rear back windshield wiper will not go all the way down. And heating/cooling system is not working properly in the front part of the SUV. Or in the back

• 11/13/2019· WHEELS

  WE HAVE REPLACED ALL THE TIRES ON THE VEHICLE AND IT IS ONLY THREE YEARS OLD WITH 45K MILES ON IT. AND WE ARE GETTING READY TO REPLACE ANOTHER TIRE THAT IS NOT EVEN A YEAR OLD YET.

• 11/08/2021· SEATS

  I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.

• 11/04/2023· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.

• 11/01/2022· SEATS

  Passenger side headrest deployed by itself. Unable to put headrest back.

• 10/29/2024· STEERING,POWER TRAIN,ELECTRICAL SYSTEM

  I’ve had to replace the thermostat 4 times in 6 months, PTO was just repaired and now it fails to accelerate past 2000 rpm, transmission is clunking when shifting. I just got my car back from the Chrysler dealership.

• 10/28/2020· UNKNOWN OR OTHER,ENGINE

  ROCKER ARMS ARE LOOSE NEEDING REPLACED. TRANSMISSION IS ALMOST LOCKED UP.

• 10/25/2019· FUEL/PROPULSION SYSTEM

  GAS TANK IS LEAKING. NO DAMAGE HAS BEEN DONE TO VEHICLE NO OFF ROAD ONLY DRIVEN ON HIGHWAYS. THE CAR DEVELOPED A GAS SMELL NO VISUAL LEAK UNTIL 2 DAYS LATER I PUT $40 IN GAS AND I GET HOME AND WHEN I COME BACK OUT THERE A BIG STAIN IN THE DRIVEWAY STRONG GAS SMELL I LOOK UNDER THE VEHICLE I SEE THE GAS TANK HAS VISUAL WET MARKS. AND I CAN LITERALLY WATCH GAS JUST ROLL DOWN THE TANK AND DRIP FROM WHERE THE FILLER HOSE MEETS THE GAS TANK, I WIPE THE TANK WITH A RAG WHERE THE FILLER HOSE MEETS THE BODY OF THE TANK I SEE IT JUST CONTINUE TO POUR GAS OUT. THERE IS NO BREAKS IN ANY HOSES NO VISUAL CRACK I NOTICE, MAY BE A SEAL I CANT TELL.

• 10/24/2021· ENGINE

  It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP

• 10/20/2019· ELECTRICAL SYSTEM,AIR BAGS

  THERE BAG LIGHT HAS COME ON AT ABOUT 35,000 MILES AND HAS NOT WENT OFF. THE A/C AND HEAT KEEPS COMING ON WHENEVER IT WANTS NO MATTER HOW MANY TIMES I TURN IT OFF I HAVE WENT UP TO DODGE MULTIPLE TIMES AND NOTHING HAS HAPPENED AS I AM OVER THE 30,000 MILES AND TO BE CHARGED 200 JUST TO SEE WHAT THE PROBLEM IS AND THEN CHARGE ME EVEN TO FIX IT IS RIDICULOUS. THE AIRBAG LIGHT CAME ON WHILE I WAS DRIVING AND I PULLED OVER AND TURNED THE CAR AND TURNED IT BACK ON AND IT WAS STILL ON

• 10/16/2019· STEERING,ELECTRICAL SYSTEM,ENGINE

  VEHICLE RANDOMLY STARTED FLASHING MESSAGES ON SCREEN, WIND SHIELD WIPERS TURNED ON, ALL LIGHTS ON DASH WERE GOING ON AND OFF, ENGINE FAILED AND BREAKS QUIT WORKING COMPLETELY, TURN SIGNALS AND HORN ALSO STARTED GOING OFF. ALL INDICATIONS THAT COMPUTER LOST CONNECTION WITH VEHICLE TEMPORARILY. THERE HAS ALSO BEEN ANOTHER ISSUE SINCE THE VEHICLE WAS PURCHASED NEW IN 2016 WHERE DURING SHARP TURNS THE FRONT TIRES MAKES A VERY LOUD GRINDING NOISE. WE WERE TOLD BY THE DEALER THEY COULDN'T FIND WHAT WAS WRONG AND TO WAIT FOR RECALL. WHERE IS THE RECALL? VEHICLE WAS STATIONARY AND IN MOTION WITH THE COMPUTER ISSUE. VEHICLE WAS IN MOTION WITH STEERING ISSUE.

• 10/15/2025· UNKNOWN OR OTHER

  Rear backup camera recently went black while still displaying check your surroundings message, and immediately returned to normal after a few seconds. Approximately one week later the image flipped 180 degrees to a upside down position in which I lost perception of where I was while backing up. Thankfully the warning beeper was working and I stopped before backing into a car in a busy street. Have not seen a dealership yet. I have looked up my vin and found no recall for this specific issue, but I did discover that newer models 2018 to 2020 did have a recall for the exact issue that I am having.

• 10/15/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  WHILE I WAS DRIVING ON THE FREEWAY, A RED BATTERY IMAGE DISPLAYED ON THE MENU CENTER SCREEN.NEXT DAY HAD IT CHECKED, WAS TOLD ALL WAS FINE,EVERYTHING CHECK OUT..A WEEK LATER WAS ON FREEWAYAGAIN,HEADLIGHTS FLICKED, RADIO WENT DEAD(DISPLAY &SOUND) TWICE, ENGINE BOGGED DOWN BRIEFLY. CAR IS IN SHOP NOW..TWO DAYS.AND NO ACCURATE DIAGNOSIS..THIS IS OBVIOUSLY A WELL-DOCUMENTED PROBLEM WITH THIS MODEL OF VEHICLE..HAS THIS CAUSED DEATH? WILL IT LEAD TO DEATH, YES, IS THERE HELP FOR THE CONSUMERS?? I'M AWARE OF NUMEROUS ELECTRONICAL PROBLEMS WITH THESE AND OTHER DODGE VEHICLES. AS I HAVE OWNED ONE IN THE PAST WITH A SIMILAR PROBLEM. THAT COST ME THOUSANDS , AND COULD NOT BE FIXED, EVEN BY A TECH FROM CORPORATE OUT OF STATE..NOW WITH MY CURRENT SITUATION HOW CAN I BE CONFIDENT ON THE ROAD? ALSO WHY, WHEN THE DEALERSHIP KNOW(FOR A FACT) THEIR VEHICLES HAVE THESE ISSUES. THEY CHARGE A $180.00 DIAGNOSTIC FEE, THAT CAN NOT BE APPLIED TO REPAIR..UNFAIR AND CRIMINAL TO PUT VEHICLES ON THE ROAD THEY KNOW ARE FAULTY..FAULTY AS IN ELECTRONIC ISSUES THAT NO ONE CAN PINPOINT..AND IT APPEARS THAT IF THEY THROW ENOUGH PARTS AT IT, MAYBE THAT WILL WORK...THESE ISSUES MUST STOP!!

• 10/14/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  CATALYTIC CONVERTERS ON THESE MODELS ARE FAILING TOO. THERE ARE RECALLS ON THE OTHER 2017 DODGE JOURNEYS, PLEASE ADD THIS MODEL TOO THEM ASAP ITS DANGEROUS AND WE USE THIS TO TRANSPORT KIDS. THANK YOU PHOTOS OF FAILING CODES AVAILABLE UPON REQUEST

• 10/14/2022· ENGINE,SEATS

  The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic and was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed back to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact also stated that the front passenger’s side headrest had deployed independently. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000.

• 10/12/2025· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

  Initially, the component that was failing was the rear wiper blade. The wiper blade would not perform a proper rotation. It wouldn’t move at all when I would turn the switch, but anytime the car was unlocked or locked. The door was open or closed the blade would move. A few days later, one reverse light was out. The rear wiper doesn’t really pose any risks but with my reverse lights, failing and any other lights in the rear could be a safety issue. My partner being an elevator mechanic knows electrical like the back of his hand., so he did the process of elimination, realized that it was the wiring at the back hatch. The wiring is shot brittle breaking burning.. which could possibly start a car fire which would put me my child. My boyfriend in danger.. the problem has not been confirmed by a dealer have not taken it to an independent service center. My partner does all of the repair maintenance on my car. I did not get any warning, signs or messages prior to the failure. My partner has fixed the wiring issue at the back hatch, but if it still needs to be inspected, I’m sure if wiring is checked anywhere else in the car it’s gonna be the same issue. The wires are brittle and breaking melting,

• 10/11/2018· STRUCTURE,SERVICE BRAKESCrash

  I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.

• 10/07/2022· FUEL SYSTEM, GASOLINE

  The contact's sister-in-law owns a 2017 Dodge Journey. The contact stated she smelled an abnormal gasoline odor inside the cabin of the vehicle. The contact opened the hood and became aware of gasoline bubbling up from the fuel line. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the fuel line needed to be replaced. The vehicle had not been repaired. The mechanic researched and related the failure to NHTSA Campaign Number: 16V814000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was 61,300.

• 10/07/2019· ENGINE

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE PUSH BUTTON START FEATURE HESITATED UPON PUSHING THE BUTTON. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING; HOWEVER, THE FAILURE CONTINUED. DURING THE MOST RECENT FAILURE, THE CONTACT STATED THAT SMOKE APPEARED FROM THE ENGINE. THE CONTACT AND THE PASSENGERS EXITED THE VEHICLE AS IT SHUT OFF ON ITS OWN. THE VEHICLE WAS FIRST TOWED TO THE CONTACT'S HOME AND THEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE STARTER, WHICH WAS REPLACED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

• 10/02/2022· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.

• 10/02/2017· POWER TRAIN

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT PROVIDED.

• 10/01/2019· AIR BAGS

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BERGERON AUTO CHRYSLER DODGE JEEP RAM (LOCATED AT 3525 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 888-2131), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

• 09/30/2019· UNKNOWN OR OTHER

  I CAN BE DRIVING OR PARKED AND THE A/C KEEPS COMING ON EVERY TIME I SHUT IT OFF IT COMES BACK ON. I HAVE ONLY HAD THIS VEHICLE SINCE FEB. 14, 2018 AND IF THIS IS GOING WRONG NOW I AM GUESSING THE WIRING IN MY DASH IS NOT GOOD. WE R TALKING ABOUT TRADING IN AND SUGGESTING TO OUR FRIENDS NOT TO BUY. I TOOK A VIDEO. MY EMAIL IS [XXX]. IT HAS HAPPENED FOR 5 DAYS IN A ROW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

• 09/29/2020· ELECTRICAL SYSTEM,ENGINE

  FIRST IT WAS ALL THE LIGHTS ON MY DASHBOARD WOULD STAY ON. MY USB AND CHARGING PORTS WOULD GO OUT. EVERY ONCE IN WHILE MY DIGITAL SPEEDOMETER WOULD RANDOMLY START DOUBLING MY SPEED. I TOOK IT IN TO THE DEALERSHIP. THEY APPARENTLY REPLACED THE PART NEEDED. THAT SEEMED TO FIX THAT PROBLEM AT LEAST FOR NOW. BUT NOW THE SPEEDOMETER HERE AND THERE WILL ACT UP AGAIN. WHEN IT DOES , IT'S ALMOST AS IF THE ENGINE IS WORKING AGAINST ME TO GO. IT FEELS LIKE IT TRIES TO STOP ME WHEN I AM PRESSING THE GAS TO GO. IT DOES NOT DO THIS ALL THE TIME. BUT IT IS MORE FREQUENT THAN USUAL. WE JUST PURCHASED THIS VEHICLE A LITTLE LESS THAN TWO YEARS AGO. IT STARTED OFF WITH MINOR THINGS , BUT NOW SEEMS TO BE TURNING FOR THE WORSE. I AM CONCERNED OF IT GO OUT ALL TOGETHER COMPLETELY.DEALERSHIP WE WENT TO MADE IT SEEM LIKE IT WAS NOTHING. BUT BEING A DAILY DRIVING I KNOW OTHERWISE.

• 09/29/2020· ELECTRICAL SYSTEMFire

  AS MY HUSBAND WAS DRIVING FOR WORK FOR THE CENSUS, THE ENGINE LIGHT AND THE MESSAGE NOTIFICATION ENVELOPE BOTH APPEARED ON THE DASH SCREEN THEY FLASHED ON ONCE FLASHED OFF AND FLAMES BLEW OUT FROM BOTH FRONT WHEELS WELLS. THE CAR IMMEDIATELY WENT UP IN FLAMES AND MY HUSBAND WAS LUCKY TO GET OUT OF THERE ALIVE.*DT*DT*DT CONSUMER STATED VEHICLE HAS NOT BEEN REPAIRED.*JB*JB*DT*DT*JB THE CONSUMER PROVIDED PHOTOS. *TR*DT*TR*JB

• 09/27/2024· STEERING

  2021 Tires had wear. Was told Rack and Pinion was out needed to be replaced. Should not drive due to possible loss of steering. Repairs with parts from Dodge. 2024 Ties had wear. Was told Rack and Pinion needed to be replaced. Should not drive due to possible loss of steering.

• 09/27/2019· ENGINE

  I WAS DRIVING ON BRIARCLIFF RD AND MY CAR CUT OFF WHILE IT WAS ON (RUN) IT WAS IN MOTION. EVERYTHING LOCKED. THE BRAKES, GAS THE STEERING WHEEL. I SAT THERE I ALMOST WAS HIT. I KEPT TRYING TO PRESS THE GAS AND BRAKES BUT IT WOULDN'T PUSH DOWN. I COULD NOT BELIEVE IT I WAS SCARED AND PANICKED. I THEN CUT THE CAR OFF AND IT CUT ON I IMMEDIATELY STARTED DRIVING TOWARD HOME.

• 09/24/2020· AIR BAGSCrash

  OTHER DRIVER RAN RED LIGHT CAUSING ME TO HIT THEM AT AN INTERSECTION. I WAS TRAVELING 40MPH. MY AIR BAGS DID NOT DEPLOY. FRONT OF MY VEHICLE WAS TOTALED.*DT*DT*JB*JB

• 09/20/2019· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 70-75 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SLOWED DOWN TO 35 MPH. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 3,600.