2017 Chrysler Pacifica Phev

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/19/2017· POWER TRAIN,SERVICE BRAKES,ENGINE

  THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD NOT OPERATE THE GEAR SHIFTER. THE VEHICLE STALLED, DANGEROUSLY BLOCKING BOTH LANES OF TRAFFIC WITH THREE CHILDREN AND TWO ADULTS INSIDE. WE GOT EVERYONE OUT OF THE VEHICLE AND OFF OF THE ROAD. A FEW MINUTES LATER AFTER REENTERING THE VEHICLE, IT STARTED NORMALLY.

• 12/19/2017· POWER TRAIN,SERVICE BRAKES,ENGINE

  CAR WAS POWERED ON, PUT IN REVERSE AND WE BEGAN BACKING DOWN A STEEP DRIVEWAY. PART OF THE WAY DOWN THE MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND POWER BRAKES AND COULD NOT OPERATE THE GEAR SHIFTER. WE COULD NOT GET THE VEHICLE TO RESTART ON THE HILL BUT WERE ABLE TO ROLL DOWN TO THE BOTTOM. ONCE AT THE BOTTOM WE WERE ABLE TO RESTART THE VEHICLE NORMALLY.

• 12/16/2018· SERVICE BRAKES

  THE BRAKES ON MY VEHICLE RANDOMLY GO OUT. SOMETIMES THE BRAKES GO OUT LONG ENOUGH THE ENTIRE CAR STARTS SCREAMING AT YOU TO BREAK BECAUSE YOU GET TOO CLOSE TO THE VEHICLE IN FRONT OF YOU. IT'S UNPREDICTABLE. THE CAR HAS ALWAYS BEEN IN MOTION WHEN THIS HAPPENS.

• 12/12/2017· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  VEHICLE LOST MOTIVE POWER WHILE ATTEMPTING TO EXCELERATE FROM A STOP ON A CITY STREET. VEHICLE WAS RESTARTED BUT LOUD CLUNKING NOISE AND VIOLENT SHAKING CAME FROM ENGINE COMPARTMENT. VEHICLE WAS TOWED AND HAS BEEN AT THE LOCAL DEALER SINCE WITH LITTLE COMMUNICATION ABOUT A PROGNOSIS OR PERMANENT FIX.

• 12/11/2022· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMFire

  We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire department’s best efforts to extinguish the fire. The car was completely destroyed. It also caused significant chemical smoke damage to our garage and home. As soon as we found it smoking, we rolled it out of the garage, which saved our house from catching on fire. Luckily our children were not in or next to the car at the time the battery combusted. There were no warning signs in the car prior to this incident. The vehicle has been inspected by insurance and is available for further inspection. At least two members of the family experienced adverse health consequences following the smoke exposure.

• 12/02/2023· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMFire

  The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.

• 11/30/2022· POWER TRAIN,HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed to the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerating. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.

• 11/14/2022· POWER TRAIN,ENGINE

  We recently took our Hybrid Chrysler Pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13.5 degrees). The electric motor produces too much torque, lurches forward, then cuts off and repeats the process. In doing so the electric drivetrain motor is twisting the vehicle apart. It is certainly a safety issue. If we get it fixed, it will certainly happen again and to anyone that has a steep driveway or goes up inclines at less than 5 mph. The process is easily repeated. Thank you!

• 11/02/2023· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMFire

  What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of others put at risk? - It was a big fire! Close to structures, vehicles & dry foliage – super lucky it didn't spread. Smoke was very noxious and affected our entire neighborhood. Neighbors have reported respiratory irritation since the fire. I now have a cough, burning throat and headaches. Has the problem been reproduced or confirmed by a dealer or independent service center? - There's a burned out van at the end of my driveway... specific instance of this problem does not need confirmation Similar issues are reported on the internet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Not yet. Chrysler says it'll take 2-3 days for issue to be "escalated". Insurance is sending someone. Fire department HazMat crew verified that the battery pack is now "cold" but toxic chemicals are a public safety hazard. Oakland Fire incident #[XXX]. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - July 2022 the vehicle refused to charge & displayed a "turtle" icon. Took it to the dealer and told of the charging/fire recall. Stopped charging until all the recall parts were available which wasn't until August 2023. After repair, we were told the car was OK & it was safe to resume charging the car. Other details: - The vehicle caught fire while charging, engulfed in flames, had to be extinguished by Fire department, total loss. Car plugged in at ~4:30pm and we heard a "pop" at ~8:20pm. So the battery had reached 100%. Ran out and there was small fire dripping from middle underside of the car– quickly spread & consumed the entire car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/30/2017· VISIBILITY/WIPER

  THE REAR VIEW BACKUP CAMERA FAILS TO FUNCTION (GOES VIRTUALLY DARK) UNDER CERTAIN LIGHTING CONDITIONS, PRESENTING A CONDITION THAT IS FAVORABLE TO COLLISIONS WITH VEHICLES, OBJECT, OR PEDESTRIANS. THE WEB HAS PLENTY SUCH COMPLAINTS ON THIS VEHICLE, AND THE PROBLEM MAY NOT BE SPECIFIC TO THE HYBRID. TWO SPECIFIC SCENARIOS WHERE I EXPERIENCED THE PROBLEM: 1) IN A PARKING GARAGE, IN BROAD DAYLIGHT, WHEN BACKING OUT OF A SPACE, AND 2) WHEN BACKING OUT OF THE GARAGE IN MY HOUSE AT NIGHT. TO SPECULATE ON THE CAUSE: IN BOTH OF THESE SCENARIOS, LIGHT (EITHER FROM THE SUN OR A LAMP) WAS HITTING THE FRONT OF THE VEHICLE, WHILE THE AREA BEHIND THE VEHICLE WAS RELATIVELY DARK. IT IS POSSIBLE THAT LIGHT SENSORS ON THE VEHICLE MISCALCULATE THE AMOUNT OF AVAILABLE LIGHT AND SO FAIL TO ADJUST THE LIGHT LEVEL ON THE CAMERA. WE PURCHASED THIS VEHICLE NEW ABOUT A MONTH AGO AND THERE ARE NO OPEN RECALLS ON IT.

• 10/09/2019· ELECTRICAL SYSTEM

  WHILE DRIVING, THE CAR DISABLED RADIO AND NAVIGATION TO PUT UP AN ALERT TO SCHEDULE A SOFTWARE UPDATE. ATTEMPTING TO DISMISS THIS ALERT BY SELECTING A TIME RESULTED IN THE ALERT COMING BACK. WHEN I HIT 'CANCEL' TO BLOCK THE UPDATE, THE VEHICLE DECIDED TO PERFORM A SOFTWARE UPDATE WHILE DRIVING. THE VEHICLE CREATED AN REOCCURRING DRIVER DISTRACTION, AND THEN UNSAFELY PERFORMED A SOFTWARE UPDATE WHILE DRIVING, DURING WHICH IT DISABLED EMERGENCY SERVICES.

• 09/27/2022· ELECTRICAL SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that after starting the vehicle, the parking brake inadvertently engaged and the passenger's and driver's side rear sliding doors were unable to unlock. The contact disconnected the battery to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

• 09/22/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

• 09/20/2024· ENGINE,HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.

• 09/02/2022· ELECTRICAL SYSTEM

  Risk of Fire and no information forthcoming as to remedy. Recall was first advised in February. If the vehicle is defective then it either needs to be fixed or bought back by the manufacturer. If it isn’t then retract the recall. Do something.

• 08/31/2022· UNKNOWN OR OTHER

  Recall over 6 months without resolution leaves the vehicle unusable under the conditions it was sold by manufacturer. The inability to use a plug-in hybrid as a plug-in hybrid renders it not functional for the short daily drive with the electric motor.

• 08/28/2017· HYBRID PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V371000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED 800-853-1403, WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 08/25/2022· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be identified. This is after two previous recalls, U94 in October 2018 and W46 in June 2020, which were also announced by Chrysler due to fire risk for the Pacifica Hybrid. Chrysler's guidance of parking the vehicle outside and not plugging it in to charge is unsatisfactory and illogical. The normal operation of the plug-in hybrid system leads to the gasoline engine and regenerative braking charging the high-voltage battery during its "Hybrid Mode" operation even when the vehicle has not been plugged in to charge the high-voltage battery. Based upon other recent fire risk recalls related to vehicles with high-voltage batteries such as the Chevrolet Bolt EV--which has led to numerous manufacturer repurchases and complete battery replacement for all affected models--Chrysler's response is neither timely nor sufficient. It is past time that definitive resolution be provided to owners of vans that have already been affected by two prior fire risk recalls and now have been waiting six months with recommendation to not use the vehicle as designed, marketed, and advertised at the time of sell. Given the unresolved nature of recall Z11, I request action be taken to require manufacturer buybacks of the affected products at this time.

• 08/15/2022· FUEL/PROPULSION SYSTEM

  PHEV Fire risk recall has not been completed in a timely manner. Vehicle is potentially unsafe, Stellantis does not appear to understand the underlying problem or the risk to the consumer. Is our family and home at risk from a fire? When will this be remedied? It's been over 6 months and have had only silence from Stellantis.

• 08/11/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• 08/08/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

• 08/08/2022· ELECTRICAL SYSTEM

  I received a letter from Chrysler instructing not to charge Pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my driving is done within range of the battery and not being able to charge and use it is very costly.

• 08/03/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!

• 08/01/2022· ELECTRICAL SYSTEM

  Fire recall is over 6 months old. No word on a fix from Chrysler. I can't charge or park near house due to possible fire from battery. Fix it or buy the car back! The vehicle is a plug in hybrid. Before the recall we would charge every day and fill up the tank every 2-3 months. Now we fill every week. Help.

• 07/27/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 07/26/2022· ELECTRICAL SYSTEM,ENGINE

  My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development. Until further notice, the Company is advising owners of these hybrid vehicles to refrain from recharging them, and to park them away from structures and other vehicles

• 07/26/2019· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  ON THREE SEPERATE OCCASIONS OVER THE PAST FIVE MONTHS, I HAVE ENCOUNTERED THE SAME ISSUE. WHILE DRIVING BETWEEN 75-80MPH ON THE HIGHWAY WITH 32-44% LIFE ON THE HYBRID BATTERY, THE VEHICLE HAS SHUT OFF THE ENGINE. A MESSAGE COMES UP ON THE CLUSTER THAT I MUST PUT THE VEHICLE IN PARK TO DRIVE. THE ACCELERATOR DOES NOTHING AND POWER STEERING IS LOST. I MUST COAST OFF THE HIGHWAY. ONCE PARKED, THE VEHICLE IS IN A STATE THAT CANNOT BE TURNED ON/OFF. THE VEHICLE START BUTTON SHOWS THAT THE VEHICLE IS ON, BUT THE ENGINE IS STILL OFF. ALL OTHER ELECTRONICS IN CAR LIKE STEREO AND BLUETOOTH WORK AS THE CENTER TOUCHSCREEN REMAINS ACTIVE. TOUCHING THE START BUTTON MAKES THIS FLICKER TO OFF, BUT IT IMMEDIATELY RETURNS TO THIS STATE. MY VEHICLE HAS BEEN AT THE CHRYSLER DEALER TWICE ALREADY AND CURRENTLY IS THERE FOR A THIRD TIME TO RESOLVE THIS ISSUE, BUT THEY HAVE NO SOLUTION. THIS IS DEADLY!

• 07/26/2017· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  FCA STATED THAT THE THEIR T34 RECALL CAMPAIGN (NHTSA RECALL #17V-371) WAS SCHEDULED TO START "ON OR ABOUT JULY 24, 2017." JULY 24, 2017 HAS COME AND GONE WITH NO UPDATES FROM FCA TO OWNERS ON THE PROPOSED FIX OR SCHEDULE FOR PARTS AVAILABILITY. THE RECALL LETTER HAS NOT YET BEEN POSTED TO THE FCA WEBSITE. THE LINK TO THE ASSOCIATED PDF FOR RECALL T34 RESULTS IN A "PAGE NOT FOUND" ERROR. THEIR CUSTOMER SERVICE LINE HAS NO FURTHER INFORMATION. THEIR DEALERS HAVE NO FURTHER INFORMATION. FCA IS NOT ADDRESSING THIS RECALL WITH AN APPROPRIATE LEVEL OF URGENCY, GIVEN THAT IT WAS ISSUED ON JUNE 7. IN THE MEANTIME, THE SAFETY DEFECT CONTINUES TO EXIST WITH NO TIMELINE FOR RESOLUTION. AS FCA STATES, "A LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING." ...UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

• 07/26/2017· ELECTRICAL SYSTEM

  JUN 07,2017 MANUFACTURER RECALL NUMBERT34 NHTSA RECALL NUMBER17V-371 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY INVERTER MODULE DIODE FAILURE WILL CAUSE THE VEHICLE TO QUIT OPERATING RESULTING IN A LOSS OF MOTIVE POWER. SAFETY RISK A LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING. REMEDY; REPLACE POWER INVERTER MODULE. CHRYSLER WAS SUPPOSE TO RESPOND BY JULY 24, 2017 WITH A CAMPAIGN FIX BUT STILL NO ACTION ON THERE PART. RECALL NUMBER T34 ...UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

• 07/25/2022· ELECTRICAL SYSTEM

  My vehicle has had an open recall since February for a fire risk with the battery. It is now late July, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the recall has now been open for too long, and there has been no communication, update, or most importantly a repair from the manufacturer, which is why I would like to register a complaint to NHTSA.

• 07/22/2022· FUEL/PROPULSION SYSTEM

  Received notice about the Z11 recall for potential fire risk earlier this year. It's been over 5 months since the initial recall notice, and Chrysler/Stellantis has not issued any further communication. Vehicle cannot be operated as intended without a solution from the manufacturer. We've waited well-past a reasonable amount of time for some kind of update on a potential fix, and have yet to receive so much as an offer for rental reimbursement (or a buyback, which would be preferred at this point).

• 07/19/2022· ELECTRICAL SYSTEM

  Manufacturer has failed to remedy Mfg Recall Z11, NHTSA Recall 22V-077 in a timely manner. Recall letters were issued February 11, 2022 and no remedy is as yet available. This recall prohibits customers from charging the vehicle at the risk of fire, which in turn results in extremely poor mileage during a time when gasoline prices have been soaring. If there has been any time during which the ownership and use of a hybrid vehicle is needed, now is the time given the high prices of fuel. When will a remedy be made available? If one is not forthcoming, then customers should be reimbursed their losses incurred by the low mph results and high fuel prices.

• 07/18/2019· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMFire

  ON FRIDAY, 7/12, WHILE MY WIFE, [XXX] ALONG WITH MY 5 CHILDREN, WERE SITTING AT A STOPLIGHT IN OLATHE, KS NEAR THE INTERSECTION OF 119TH AND BLACKBOB , SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. AS THE LIGHT TURNED GREEN AND SHE ACCELERATED FORWARD, TURNING WEST ONTO 119TH ST. WITHIN SECONDS OF THE LIGHT TURNING GREEN, FLAMES WERE NOTICED COMING FROM THE UNDERSIDE OF THE FRONT PASSENGER SECTION OF THE CAR. MY WIFE QUICKLY PULLED TO THE SIDE OF 119TH ST, ABOUT 50 YARDS TO THE WEST OF THE INTERSECTION WITH BLACKBOB. SHE PROCEEDED TO HELP ALL 5 KIDS FROM THE VEHICLE AND AS THEY WERE RUNNING AWAY, THE VEHICLE EXPLODED INTO A FIREBALL. THE TOTAL TIME FROM HER SEEING SMOKE TO THE FIREBALL WAS LESS ABOUT 4 MINUTES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 07/16/2019· POWER TRAIN,ELECTRICAL SYSTEM

  THE MOST RECENT OCCURRENCE- OF MANY- WHERE THE VEHICLE NOT OPERATING AS IT WAS SHIFTED TO/ NOT STAYING ON/OR TURNING OFF WHEN THE IGNITION BUTTON IS PRESSED IS AS FOLLOWS. IN A (FLAT) PARKING LOT THE VAN WAS PARKED AND TURNED OFF> THE BRAKE WAS PRESSED> THE IGNITION BUTTON WAS PRESSED TO TURN THE VAN TO 'ON' AND THE WORD 'RUN' WAS ILLUMINATED- IT WAS RUNNING IN FULL ELECTRIC MODE WITH A BATTERY OF ~85% > THE SHIFT KNOB WAS TURNED FROM P TO R> THE VAN WAS REVERSED OUT OF A PARKING SPOT > THE BRAKE WAS PRESSED AND THE SHIFT KNOB WAS SPUN TO D > THE BRAKE WAS RELEASED AS THE STEERING WHEEL WAS TURNED TO PIVOT OUT OF THE PARKING LOT HOWEVER THE CAR CONTINUED IN REVERSE. AT THIS POINT I STARTED FILMING TO 'CATCH' THIS PROBLEM ON FILM SINCE SIMILAR REPORTED ISSUES ARE ALWAYS 'NON DUPLICATE-ABLE' AT THE DEALERSHIP. THE IGNITION BUTTON SHOWED 'RUN', THE "D" ABOVE THE SHIFTING KNOB WAS BLINKING BLUE, THERE WAS AN ORANGE 'CHECK ENGINE' LIGHT TYPE ICON SHOWING ON THE MAIN SCREEN WHERE THE MESSAGE "SHIFT TO P TO START" WAS ALSO SHOWING. I HAD TO PRESS ON THE BRAKE, SHIFT TO P, AND TURN OFF THE CAR, THEN TURN ON THE CAR IN ORDER TO HAVE THE CAR BE ABLE TO DRIVE IN A FORWARD MOTION. WHILE THIS WAS IN A QUIET PARKING LOT ME SITTING IN THE MIDDLE OF A LANE WAS NOT A PROBLEM, AND THANKFULLY I WAS NOT CLOSE TO THE NEXT CAR WHILE I WAS REVERSING SINCE UPON SHIFTING TO 'D' I CONTINUED BACKWARDS TOWARDS A ROW OF CARS. HOWEVER, I LIVE ON A BUSY STREET AND OFTEN HAVE TO REVERSE OUT ONTO A 4 LANE ROAD WHERE IT IS IMPERATIVE THAT THE VAN MOVE FORWARD WHEN SHIFTED AS SUCH TO AVOID BEING HIT BY FAST MOVING TRAFFIC. I HAVE ALSO HAD SIMILAR OCCURRENCES HAPPEN, AND FREQUENTLY HAVE TO PRESS THE IGNITION BUTTON MULTIPLE TIMES TO GET THE VAN TO TURN OFF ONCE PARKED.*DT*JB

• 07/15/2022· ELECTRICAL SYSTEM,ENGINE

  The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside one of our bedrooms and it possibly catching fire and burning the house down with it, worries me!! I have four children, I can't just go buy a 3-seated car. They really need to come up with a remedy as of yesterday. How long do they have to provide a remedy for such a dangerous recall? Any help would be much appreciated. There was no accident.. it keeps asking me for that information..

• 07/14/2022· FUEL/PROPULSION SYSTEM

  We own a 2018 Chrysler Pacifica Hybrid. The VIN was included in NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, AFTER 5 months, the part to do the recall repair is not yet available. The manufacturer had exceeded a reasonable amount of time for the recall repair. We have not experienced a failure, however we cannot charge the car and are instructed to park it away from other structures and vehicles. The car is almost useless and likely has lost all value. The VIN tool confirms parts not available.

• 07/11/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated. The contact rested the vehicle for approximately 1 1/2 - 2 hours before being able to restart the vehicle. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

• 07/10/2017· STEERING,POWER TRAIN,ENGINE

  THE VAN'S ENGINE STOPPED WHILE TRAVELING AT 30 MPH ON A CITY STREET. THE AC HAD BEEN RUNNING. THE HYBRID AND ENGINE LIGHT CAME ON. THE DAY BOARD STATED I NEEDED TO PUT VEHICLE IN PARK TO START VAN. AFTER COASTING TO A STOP THE VEHICLE DID NOT RESPOND TO TRYING TO USE GEAR SELECTOR. THIS CHANGED AFTER SITTING FOR 15 MINUTES. I DROVE THE VEHICLE WITH ENGINE LIGHT AND HYBRID LIGHT THE FINAL 1 MILE HOME....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

• 07/06/2022· FUEL/PROPULSION SYSTEM

  The Z11 recall is not being handled in a timely manner, and Chrysler is not being forthcoming with a solution.

• 06/27/2022· HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

• 06/26/2018· ENGINE

  WHILE DRIVING 45 MPH ON 4-LANE DIVIDED SURFACE STREET, A WARNING CHIME SOUNDED, ALL THE DASH LIGHTS ILLUMINATED, AND THE ENGINE DIED. ONCE STOPPED, WAS UNABLE TO RESTART THE ENGINE. ALL THE LIGHTS REMAINED ON, AS DID THE RADIO, ETC. WAS ABLE TO 'START' THE SYSTEM IN ORDER TO PUT IT IN NEUTRAL AND GET PUSHED TO SIDE OF ROAD. ENGINE WOULD STILL NOT TURN OVER. ELECTRONICS REMAINED ON - WOULD NOT TURN OFF EVEN WHEN DOOR WAS OPENED. TOW TRUCK DRIVER PULLED A SWITCH TO ENABLE HIM TO PUT IT IN NEUTRAL AND THE ENGINE STARTED. APPARENTLY WHEN THAT HAPPENED, IT CLEARED THE CODES AND THE CHRYSLER GARAGE WAS UNABLE TO IDENTIFY THE PROBLEM. AFTER FOUR DAYS OF TRYING TO RECREATE THE PROBLEM, THEY GAVE UP AND GAVE ME THE CAR BACK. I AM EXTREMELY UNCOMFORTABLE DRIVING IT NOW. HAD ONE PREVIOUS INCIDENT WHERE THE CHIME SOUNDED AND ALL THE DASH LIGHTS CAME ON, BUT DID NOT LOSE POWER, OR STEERING. ENGINE LIGHT CAME ON, BUT ONCE CAR WAS STOPPED AND THEN RESTARTED, LIGHT DID NOT COME BACK ON. BOTH TIMES THAT HAPPENED, THE ELECTRIC BATTERY WAS DEPLETED AND CAR WAS IN HYBRID MODE, USING THE GAS ENGINE.

• 06/22/2022· ELECTRICAL SYSTEM

  Recall has no solution after months of waiting. I have warnings on dash to service charging system. This is not a fix for the problem. I do not feel safe driving this without the repair. The car has under 18,000 miles on it. I need this bought back by Chrysler so I can get a car that works.

• 06/21/2022· UNKNOWN OR OTHER

  This is a complaint that NHTSA recall number 22V-077, opened February 11, 2022, is taking too long to resolve. It is currently June 21, 2022, over 4 months after this recall was issued, and there is still no resolution from the manufacturer. The prohibitions stated in the recall to not park the vehicle near any structures or other vehicles practically prohibit the use of the vehicle at all. Where can I drive my car where it will not be parked by other cars or structures? Where am I supposed to park it at home exactly? Furthermore, I paid extra money to have a partially electic vehicle and prohibiting charging for this long period of time reduces that value as it requires the car to be used as a gas vehicle rather than the electric hybrid I purchased. This issue requires immediate attention.

• 06/16/2022· ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM

  The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

• 06/12/2017· UNKNOWN OR OTHER

  CHRYSLER SAYS POSSIBLE DIODE FAILURE, POSSIBLE SUDDEN LOSS OF POWER, POSSIBLE CRASH (FATAL), BUT CHRYSLER HAS NO REPLACEMENT, SAYS NOTHING CAN BE DONE UNTIL THIRD QUARTER 2017. THAT'S UNACCEPTABLE. I CAN'T DRIVE A DEATHMOBILE. MY CAR HAS NOT SHOWN SYMPTOMS, BUT THAT'S NOT THE POINT. MY VIN IS ON RECALL LIST. RECALL NOTICE ATTACHED.

• 06/07/2017· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  DRIVING ON INTERSTATE WHEN THE CAR BASICALLY LOST FORWARD DRIVE IN THE MIDDLE OF THE HIGHWAY. WAS IN TRAFFIC, GOING APPROXIMATELY 5MPH WITH THE ADAPTIVE CRUISE CONTROL ON, BRAKED FOR SLOWING TRAFFIC AND ON TRYING TO RE-ACCELERATE GOT NO POWER. AND DRIFTED SLOWLY TO A STOP WHILE TRYING TO RE-ENGAGE DRIVE. VEHICLE IS PHEV, WAS RUNNING ON BATTERY WITH PLENTY OF CHARGE AT THE TIME AND PLENTY OF GAS FOR HYBRID GAS ENGINE BACKUP, BUT NEITHER PROVIDED POWER. TRIED UNSUCCESSFULLY TO TURN THE CAR OFF, RESTART, RESET, ETC., BUT NOTHING WORKED DESPITE POWER TO DASH ELECTRONICS. WAS PUSHED TO SHOULDER BY STATE POLICE AND SUBSEQUENTLY TOWED TO DEALER....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS

• 06/05/2023· STRUCTURE

  The driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. But seems like it was fixed with an ECU software update. I have a problem with that and it was fixed with a repair visit last week. That means it was a known issue, but I must pay the repair cost. I have a short video clip to show the problem and my dealership was able to reproduce same symptom while they doing a diagnosis.

• 06/02/2022· ELECTRICAL SYSTEM,ENGINE

  still no response from any of my local chrysler dealers on the recall and when the fix will be be available. now the service charging unit warning light comes on dashboard

• 05/26/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD. THE VAN WOULD NOT RESPOND TO RESTARTING IN ANY WAY. WE QUICKLY TRIED TO REMOVE ALL FIVE KIDS AS SAFELY AS POSSIBLE. AFTER CALLING OUR DEALERSHIP THEY TOLD US WE NEEDED TO CALL CHRYSLER SERVICE AND TOWING. AFTER WAITING OVER AN HOUR, WITH THE CAR IN THE MIDDLE OF THE ROAD, THE TOW TRUCK ARRIVED. THE TOW TRUCK DRIVER WAS ABLE TO REPLICATE THE VIOLENT SHAKING AND STATED THAT SOMEONE "REALLY SCREWED SOMETHING UP WITH THIS VAN." HE COULD NOT PUT THE VAN IN NEUTRAL BECAUSE OF THE MALFUNCTIONS AND HAD TO USE SLIDES TO GET IT ON TOP OF THE TOW TRUCK. WE HAD BEEN HEADING TO THE FREEWAY AND I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED TO OUR FAMILY IF THIS HAD DIED ON THE FREEWAY WITH AN 18 WHEELER BEHIND US. WE EASILY COULD HAVE ALL BEEN KILLED. WHERE WE LIVE, THE LARGE TRUCKS FILL THE FREEWAY AND FROM OTHER STORIES WE'VE BEEN READING ABOUT FAILURE OF CHRYSLER PACIFICA HYBRIDS (AND THERE ARE A LOT OF THEM) VANS ARE DYING IN THE MIDDLE OF ROADS; A POTENTIALLY DEADLY PROBLEM. CHRYSLER DEALERSHIP HAS NO IDEA WHAT'S WRONG OR HOW TO FIX IT. CORPORATE IS NOT RETURNING CALLS

• 05/23/2023· ELECTRICAL SYSTEM

  The vehicle's high voltage battery was being charged using a Siemens VG2 EVSE when an arcing sound was noticed and burning smell and smoking was seen. Looking back at our home energy monitor, it appears to have been arcing for close to an hour without any warnings being thrown until shortly after being noticed. The car did eventually show a charging system error, but the charging didn't stop until I physically unplugged it. The L1 pin on the vehicle and the EVSE showed scorch marks and damage from the arcing, but thankfully it was caught before a fire happened.