2017 Cadillac XT5

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2019· UNKNOWN OR OTHER

  THE SUNROOF EXPLODED UNDER NORMAL OPERATION IN MOTION ON A STATE ROAD. *BF CONSUMER STATED GM WOULD NOT REPLACE SUNROOF UNDER WARRANTY.*JB

• 12/30/2023· STEERING

  Message Displayed on 2017 Cadillac XT-5 "Steering Assist is Reduced - Drive With Care". No check engine light, and no apparent loss of steering. Noted that Temperature Gauge and Air Conditioning ceased to work. Suspiciously, a 2019 Cadillac XT-5 that I also own, the identical displayed message came on, with identical same mechanical issue, and just learned that an acquaintance with a newer Chevy Blazer just experienced the identical issue also. All vehicles are equipped with OnStar. Coincidence, OR any possibility that GM or OnStar computers have been hacked into, as OnStar has ability to control various functions of vehicles. To correct the issue (possibly only temporary) was to remove the negative battery cable for a short time, and reattach.

• 12/28/2019· UNKNOWN OR OTHER

  THE CAR HAS STARTING ISSUES WHEN WE WERE BUYING THE CAR AT 16500 MILES FULL WARRANTY THE CAR HAD ISSUES STARTING BEFORE WE DID BUY IT WE WERE TOLD THE CAR WAS FIXED WE WERE DRIVING THE CAR FROM FLORIDA TO MICHIGAN ON OUR FIRST STOP THE CAR WOULD NOT START WE STARTED TO LOOK THRU THE MANUAL AND FOUND WRITTEN IN HANDWRITING A LIST OF STEPS TO FOLLOW ON GETTING THE CAR TO START WE DID THIS AND THE CAR DID START OF COURSE THIS WAS NOT THE END OF THE PROBLEM WE HAVE HAD THE CAR TO CADILLAC DEALERSHIP WITH NUMEROUS TRIES TO FIX THE PROBLEM THE DEALERSHIP HAS BEEN IN CONTACT WITH CADILLAC BUT WITH NO CURE FOR THIS PROBLEM HOW LONG DO I HAVE TO WAIT FOR LEMON LAW STATUES THANKS

• 12/23/2024· Chest Clip, Buckle, Harness

  The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.

• 12/23/2024· ELECTRICAL SYSTEM,WHEELS

  The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.

• 12/23/2024· Chest Clip, Buckle, Harness

  The straps on the seat loosen on their own when pulled, without pressing on the button to loosen them. This would be dangerous in the event of an accident because the straps could loosen and the child would not be secure. The car seat has always been installed in the car seat base (from the manufacturer). The car seat is available for inspection if needed. The car seat has not been inspected by a third party. I reached out to the company, Nuna, to let them know if the issue and they refused to inspect or replace the seat and the only solution they suggested was that I purchase a new seat.

• 12/23/2019· POWER TRAIN,VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES, DUE TO THE AIR BAG DEPLOYMENT, TO HER MOUTH AND LEFT ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT HAD THE VEHICLE TOWED TO HIS PROPERTY. IT WAS NOT YET DETERMINED IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

• 12/22/2020· POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  VEHICLE IN MOTION ON HIGHWAY, VEHICLE SUDDENLY DIES, GOES DEAD, UNCONTROLLABLE. VEHICLE WILL NOT RESPOND TO ENGINE START BUTTON. WILL NOT RESPOND TO ATTEMPTS TO RESTART, UNABLE TO BRAKE, VEHICLE CONTINUES TO BE UNCONTROLLABLE, ROLLING INTO CROSS TRAFFIC. ALL ELECTRONICS DO NOT RESPOND, UNABLE TO OPEN DOORS TO GET OUT. CAN NOT UNLOCK DOORS ALL ELECTRONICS FLASHING, DOOR LOCKS RAPIDLY CYCLING LOCKED ALL ELECTRONICS UNCONTROLLABLE. UNABLE TO ACTIVATE HAZZARD LIGHTS. ONSTAR SYSTEM DEAD, UNABLE TO CALL FOR HELP. AFTER APPROX. 30 MIN. VEHICLE SUDDENLY WITHOUT WARNING RESTARTS ON IT'S OWN AND BEGINS TO FUNCTION.

• 12/22/2017· SERVICE BRAKESCrash

  BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.

• 12/08/2016· WHEELS,SEATS

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. UPDATED 02/14/17*LJ *CN

• 12/06/2021· POWER TRAIN

  The contact owns a 2017 Cadillac XT5. The contact stated that after starting the vehicle the gear shifter would not shift out of the park position. The vehicle was towed to the local dealer who diagnosed that the transmission control module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 19,000

• 12/05/2017· UNKNOWN OR OTHER

  ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.

• 11/29/2023· STEERING

  Message Powersteering Assist is reduced. This could cause steering problems and a potential collision. Cause is due to failure of thermostat design and insta llation. Believe an investigation is possibly warranted. GM issued a service bulletin making dealers aware of the faulty design in May 2017. But consumers were not advised of the danger.

• 11/29/2021· AIR BAGS,STRUCTURE

  Body Issue- Left and Right Front Doors of Vehicle air popping and Grinding when opened. No Damage or Accidents have occurred to the Vehicle for this Function to have a Error.

• 11/21/2024· UNKNOWN OR OTHER

  My 2017 XT5 has a joy stick issue that at times has trouble going into gear. Service transmission warning comes on then unable to shift soon and then check engine light. Cadillac replace the modular for the shifter in August 2024 now months later mid November they say the shifter has to be replaced approximately November 4 to November 18. The service Transmission warning comes on. And then unable to shift soon and check the engine light comes on. Short drives the check engine light goes off itself, unable to shift and check engine light was 1175.00 $ for the modular August 13 and now they say the shift has replaced cost of, approximately $700. So now they’re doing double labor to replace the shifter. My replacing the shifter it will send signals not to have the check engine light come on. Has this ever been a problem reported in the past. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/16/2016· STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY NOT SAFE.

• 11/15/2018· WHEELS

  EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.

• 11/14/2016· STEERING,ELECTRICAL SYSTEM,ENGINE

  MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

• 11/14/2016· UNKNOWN OR OTHER

  DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

• 11/13/2025· AIR BAGS,UNKNOWN OR OTHER

  9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmetic damage to vinyl around air bag on passenger side, and was unglued throughout entire dashboard. I didn't have a vehicle inspection before buying car, nothing reported on Carfax. And I asked dealership why they used Velcro and dashmat to conceal damage. No response.

• 11/10/2024· POWER TRAIN,UNKNOWN OR OTHER

  First it was adaptive shifting three days after having it, then it was the thermostat, now it’s needing a new right rear hub assembly but my main concern is the shuttering when I am accelerating. The ride is not smooth. there is a chatter happening when I drive it. It makes me very nervous. I have went to one mechanic to diagnose so far and he said to have the transmission flushed first but it may need the torque converter replaced.

• 11/08/2024· STEERING

  “Steering assistance is reduced Drive with care” message while driving. Engine light appeared

• 10/29/2025· ENGINE

  Catalytic Converter on my 2017 XT5 had weld crack Oct 2025. Causing loud noise and exhaust to enter cabin of vehicle. This was the second convertor to do this. In 2023 I had to have the other catalytic convertor on this same vehicle changed out by the Sewell Cadillac dealership for the same problem. That time I only had 50,000 miles on the car so the dealership did it for free (after I found that they had to cover up to 80,000 and they acted like they didn't know that and had quoted me $2000). This time in 2025 I had 80,805 miles so I had to pay $1010 to have it replaced by an outside repair shop. The technician says since we had to have them both replaced and the car is only 8 years old, it is probably a design flaw. He told me to report it. I see another complaint for the same thing and I see they did a recall on some from California vehicles for something with the catalytic convertor and a recall on some in 2022 and 2023 vehicles for an issue with the catalytic convertor. I expected better from GM and Cadillac. I wonder how many other Cadillac XT5 owners have had this problem but haven't known to report it. You should contact the Cadillac dealerships and see how many they have changed out.

• 10/27/2024· SEAT BELTSCrash

  i was involved in a front end collision with a car that pulled out in front of me without looking. I ended up T-boning the car at approx. 20-25 MPH. Both myself and my wife were wearing our seat belts. Mine held but the passenger one held only the lap belt part. The shoulder part of the SB allowed her face to go crashing into the dashboard. She ended up with abdominal injuries and head trauma. I took it to the dealer and they say the seat belt will need to be replaced as it is defective. (You think). I can pull on the shoulder strap rapidly and it will not 'catch'.

• 10/20/2017· ELECTRICAL SYSTEM

  AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".

• 10/19/2016· AIR BAGS,VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

• 10/15/2020· SUSPENSION,VEHICLE SPEED CONTROL,SEATS

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS A VIBRATION IN THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN SEVERAL TIMES TO INTEGRITY CADILLAC (6025 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 954-7632) AND DIAGNOSED THAT THE PASSENGER'S SEAT AND STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 5,500.

• 10/13/2017· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.

• 10/09/2024· ENGINE

  This model Cadillac XT5 has early failures of engine cooling systems thermostats. The thermostat sticks open causing lower engine temperatures and higher emissions. The first sign you have an issue is a reduced power steering assist message on the instrument display. The engine control module stores a p0128 code as current. Continue driving the vehicle the ECM will shut off AC compressor engagement, so no AC. The next thing that happens is you lose temperature gauge. So you are now driving vehicle with reduced power steering assist, no AC and no way of knowing if the engine is overheating. This is a known issue with the refer to GM bulletin # 17-NA-158 posted May 2017. There has been a such a demand for this thermostat, that parts back orders are common. The volume of failures should be addressed as a recall including refunds to owners who have had to pay for this repair. The fact that a colder running engine typically runs richer based on ECM programming, causes higher emissions. GM hasn’t been helping people with this repair for out of warranty vehicles. Our 2017 XT5 failed at 38,000 miles. Cadillac only offered to pay 30% of the repair leaving a balance of $585.00! This was all because GM’s failed part.

• 10/09/2023· POWER TRAIN

  Thermostat gets stuck, gives a steering wheel assist alert. Ac not working and motor sounds like it is in overdrive. Engine temp stays cold.

• 10/09/2019· SERVICE BRAKES

  SQUEAKY BRAKES. DEALER SAYS IT'S CONSIDERED AN ANNOYANCE. OCCURS EACH TIME THE VEHICLE IS IN USE.

• 10/07/2016· VISIBILITY,STRUCTURE

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB

• 10/04/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS

• 09/27/2022· ELECTRICAL SYSTEM

  The contact owns a 2017 Cadillac XT5. The contact stated while driving 60-65 MPH with her granddaughter seated in the rear seat, the vehicle shut off inadvertently in the middle of the road. The message battery low was displayed. The vehicle failed to restart after several attempts. The vehicle was towed from the middle of the road to the side of the road. The vehicle was then towed to an independent mechanic and was diagnosed that the electrical system had failed. An unknown repair was completed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

• 09/27/2022· ENGINE AND ENGINE COOLING,ENGINE

  The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 40 MPH, the vehicle overheated and stalled. The power steering assist was reduced with the drive with care message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact about the thermostat failure, engine, and DTC: P0128. The manufacturer was not contacted. The approximate failure mileage 43,806.

• 09/26/2019· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS 4:00 AM AND I WAS AN HOUR FROM HOME. INSTEAD OF CONTACTING ROADSIDE ASSISTANCE, I DROVE THE VEHICLE HOME...TAKING PRECAUTIONS. I CONTACTED THE DEALERSHIP...WHO COULD NOT ACCOMMODATE SERVICING MY VEHICLE UNTIL THE FOLLOWING MORNING. THE FOLLOWING MORNING, ALL THE LIGHTS WERE OFF. I DROPPED THE VEHICLE OFF AT THE CADILLAC DEALERSHIP FOR SERVICE. AFTER THEY CHECKED OUT MY VEHICLE AND TOOK IT FOR A TEST DRIVE (TAKING IT UP TO 80 MPH), I WAS INFORMED THAT THEY COULD NOT FIND A PROBLEM. NO CODES WERE STORED IN THE COMPUTER SYSTEM. THEY COULD NOT DUPLICATE WHAT I EXPERIENCED. I FIND THAT ODD. I AM PRETTY SURE THAT WHEN A CHECK ENGINE LIGHT COMES ON AND A CAR MALFUNCTIONS THAT A CODE WOULD BE STORED. I DO NOT FEEL COMFORTABLE WITH MY VEHICLE. I MAINLY DRIVE WITHIN MY SMALL TOWN...NOT HAVING TO EXCEED 45 MPH ON A DAILY BASIS. HOWEVER, I DO HAVE TO TRAVEL ON THE INTERSTATE FOR WORK 2-3 TIMES A MONTH. I AM VERY UNEASY ABOUT HAVING TO DRIVE ON THE INTERSTATE AT HIGH SPEEDS IN HEAVY TRAFFIC AGAIN. I WAS NOT GIVEN CONFIDENCE OR COMFORT FROM THE SERVICE DEPARTMENT. THIS WHOLE EXPERIENCE HAS LEFT ME DISENCHANTED WITH THIS CADILLAC. I CAN'T GET OUT OF IT AND BUY OR TRADE-IN ON SOMETHING NEW AT THIS TIME. I FEEL I SHOULD HAVE RECEIVED BETTER SERVICE AND REASSURANCE. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM

• 09/25/2024· STEERING,ENGINE,VISIBILITY/WIPER

  Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/11/2025· STEERING,POWER TRAIN,LANE DEPARTURE

  Check engine code p0128. driver assistance, air conditioning and steering affect.

• 09/02/2025· ENGINE

  An issue is pipe cracking at the left catalytic converter mounting flange weld, causing exhaust noise, odor, and potential emission system failure. It just cost $2013.00 to have fixed.

• 08/28/2022· STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

  To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm having to take this car to the shop on three or four occasions for the same problem. I would like to somebody to look into this situation and reimburse me for my out of pocket expensive. This should be a manufactory problem and GM should be doing the repairs for free. Please feel free to contact me for any additional questions or concerns. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/28/2017· STEERING,SUSPENSION,POWER TRAIN

  PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.

• 08/23/2017· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.

• 08/21/2017· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

• 08/16/2024· SERVICE BRAKES,ENGINE

  The thermostat has malfunctioned twice in 2 years. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. My brakes are sticking often and my car often jumps hard when i put it in reverse.

• 08/12/2022· POWER TRAIN

  The contact owns a 2017 Cadillac XT5. The contact stated while driving at various speeds, the vehicle failed to accelerate upon depression of the accelerator pedal. There was no warning light illuminated. The contact stated that the failure mostly occurred while in 4th gear or after a complete stop. The contact had taken the vehicle to the dealer but the dealer has been unable to duplicate the failure. The dealer advised the contact that they had never heard of such failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 55,000.

• 08/11/2023· UNKNOWN OR OTHER

  Vehicle completely shut off while crossing over a four lane highway to enter a shopping center. Safety could have been highly at risk to both passenger, on coming traffic side, and driver. Luckily the cars coming were far enough back that they were able to stop. I took my vehicle to the dealership where I bought the car brand new in 2018. They test drove the vehicle while hooked to a computer but could not find a problem. They tightened all connections to battery and other components and did updates to the computer on the vehicle. There was no warnings whatsoever that the vehicle was about to completely shut off. Previous to this incident I had been driving on 95S from Warrenton Vs to Clayton NC. I don't even like to think of what would have happened on 95 if my vehicle would have completely shut down. I am sure I probably would not be writing this report. Looking on the web this has happened to others with this same year and model of Cadillac.

• 08/11/2019· POWER TRAIN,ENGINE

  CAUSE UNKNOWN. WITH THE ENGINE JUST TURNED OFF AND VEHICLE STATIONARY IN A GARAGE, I LEANED INTO THE REAR COMPARTMENT TO RETRIEVE ARTICLES AND THE VEHICLE MOVED FORWARD. ONCE AGAIN L LEANED INTO THE REAR AND IT MOVED FORWARD. I THEN STARTED THE ENGINE, DID NOT PUT IT INTO GEAR, BUT SIMPLY TURNED IT OFF. I LEANED INTO THE REAR AND ONCE AGAIN THE VEHICLE MOVED FORWARD.

• 08/09/2017· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.

• 08/07/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.

• 08/04/2021· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  XT5 bumper-to-bumper warranty expired on 6-1-21. Both key fobs suddenly quit working on 7-17-21. Took to dealer 7-21-21. Cost me $300. Got it back on 7-26-21. Drove vehicle for the first time after getting it back on 7-28-21. Key fob quit working again briefly then started after I kept trying for a few minutes. After driving for 5 miles, the car completely died on very busy road - no steering, no dash lights, break lights - then the car suddenly braked really hard and i almost got rear-ended. 4-way flashers wouldn't work so I had no way to warn other drivers coming up behind me. I also was a sitting duck as I couldn't exit the vehicle since the doors wouldn't unlock and windows wouldn't go down. The temperature was in the 80s and I quickly began to overheat. I tried to signal other drivers who were beeping their horns and swerving around me until several pulled over to help. After approx. 10-15 minutes, as I was calling 911, the doors unlocked and I got the 4-ways to come on though they were working erratically. I called the dealership and they came and picked up the car. They've had it for a week and don't know what's wrong with it. This is a potentially deadly safety issue; I could have died or caused someone else to be injured or die due to the car suddenly losing ALL power while driving in heavy traffic with no warning, then braking hard and very unexpectedly, along with the inability to warn other drivers due to the inoperable 4-ways I also could have succumbed to hyperthermia as there was no way to escape from an extremely hot car. It appears that after doing some basic research, that this is not an isolated problem with the 2013-2017 XT5s. There are numerous reports of incidents similar or identical to mine found on various Cadillac owners online forums. Additionally, a common complaint is that this problem has not yet been solved yet by General Motors and their dealerships are at a loss to resolve this issue (they haven't been able to fix mine yet!)