2017 Buick Encore

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/26/2020· POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER

  THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.

• 12/24/2020· SUSPENSION,UNKNOWN OR OTHER

  THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE

• 12/16/2020· STEERING

  THE POWER STEERING WORKS INTERMITTENT. IN THE MORNING WHEN IT IS COLD THERE IS NO POWER STEERING FOR YOU PARK IT IN THE SUN AND LET THE INSIDE OF THE CAR HEAT UP IT WILL START WORKING. ALSO, WHEN IT IS COLD IF YOU LET IT RUN WITH THE HEATER GOING ON THE FLOOR IT WILL START WORKING AFTER SOME TIME. THE DEALER IS SAYING THE STEERING CONTROL MODULE IS BAD. I HAVE SEEN THAT BUICK HAS RECALLS FOR OTHER MODELS WITH THE SAME ISSUES.

• 11/20/2022· ENGINE

  Bought a 2017 Buick Encore November 2020 less than 6 months into owning the car check engine light came on. Purge solenoid as well as the Camshaft and 1 other component had a leak brought it to dealership and it was covered under warranty for repairs. Fast forward about a year and a half there is another leak will be bringing back to dealership and paying out of pocket for leaks because of a rough idle, poor fuel economy, and another check engine light problem. Have also read articles about this particular cars not fairing well in the temperatures changes during the seasonal changes. Yet there is no recalls and no mention of Buick or GMC being held responsible for this recurring problem.

• 10/29/2024· VEHICLE SPEED CONTROL,ENGINE

  The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

• 10/27/2024· UNKNOWN OR OTHER

  I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM. This happens at a bus stop in a community with an incline and kids at a bus stop. This feeling is as I am driving a manual vehicle. It's not a good feeling knowing that there's children around and knowing that we want our children around for the future and something like this happens with a vehicle, the service department in the dealership cannot find what the problem is. This has happened to my car more than once. I have complained about it once and I am complaining about it again. I have low mi on my car and now, this has happened between the low miles of my car after purchasing up to miles. I have on it now .I've got 110,000 mi on my car and it still is not being repaired and is still happening. And it's bad. Once the car is paid off it turns into multiple problems with my car. Up

• 10/25/2024· ENGINE

  1. Valve cover gaskets been replaced in valve covers been replaced twice. 04/16/2024. 95113 miles 2. Air conditioning cooling leak and the fan motor would not shut off unless disconnecting the battery cable. 08/26/2024 at 100,254 miles 3. The turbocharger inline for the oil intake has been replaced . The car cannot completely carry a full carload without having no power to get up hills. I have no power once in a while if I'm alone driving just on a straight road or going uphills it seems like there's no gas getting to it I have good gas but it doesn't happen all the time. And I guess to where it will slow down from 55 to 35 pushing on the gas pedal with no power at all and then all the sudden it will go. Trying to explain this the best I can. 09/29/2024 at 101, 313 miles

• 10/20/2020· FUEL/PROPULSION SYSTEM

  EVERYTIME I PUT GAS IN IT DOESN'T WANT TO START BACK UP. AT A STOP SIGN AND RED LIGHT IT JERKS LIKE IT IS GOING TO DYE OUT. THE CHECK ENGINE LIGHT COMES ON AND OFF. TOOK BACK TO THE DEALERSHIP ONLY TO HAVE IT START THE PROBLEM AGAIN THE NEXT DAY.

• 10/19/2019· AIR BAGS,UNKNOWN OR OTHERCrash

  WE HIT 2 DEERS AT 70 MPH IT DAMAGED THE WHOLE FRONT PART OF OUR CAR . NONE OF THE AIR BAGS DEPLOYED. THE 4 WAY FLASHERS CAME ON THE SEATBELTS LOCKED UP YET NO AIRBAGS. ALSO THIS IS THE FIRST AND ONLY TIME THE 4 WAY FLASHERS WORKED. THE CAR HAS BEEN FIXED AND NO 4 WAY FLASHERS AGAIN.

• 10/18/2022· ENGINE

  Vehicle check engine light (illuminated amber picture of an engine) came on. Vehicle started running rough. Difficulty keeping the vehicle running at idle. Engine running rough/poor acceleration. Drove vehicle to local service center and left for diagnosis and repair. Service center scanned computer for codes. Found the P.C.V. vacuum control in the valve cover had torn its diaphragm and the engine was running with 19" of vacuum in it, where it is normally at 2"- 3" of vacuum. Service center obtained and installed new dealer valve cover assembly with P.C.V. control valve and gasket. Service center said they have repaired three-four of these in past few weeks. Service center said recall may be forthcoming. Have documentation.

• 10/15/2019· VISIBILITY/WIPER

  WHEN YOU WOULD START THE CAR THE WIPERS WOULD START BY THEMSELVES...NOW THE WIPERS STOPPED WORKING COMPLETELY..I DONT KNOW IF THERE'S WARRANTY ON THE CAR OR NOT

• 10/03/2019· AIR BAGSCrash

  CONSUMER WRITES IN REGARD TO NO AIRBAG DEPLOYMENT AFTER AN ACCIDENT. *AS *JS *BF THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND STATED THE SEAT BELTS OPERATED AS DESIGNED. *JS CLAIM NUMBER XXXXXXXXXXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

• 09/24/2018· SEAT BELTS,UNKNOWN OR OTHER,VISIBILITY/WIPER

  DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.

• 09/20/2021· POWER TRAIN

  Turbo failure on car caused lack of power to the vehicle when accelerating

• 09/17/2025· ENGINE,FUEL/PROPULSION SYSTEM

  I have went to the dealership for the past two years with this problem and they keep saying they are not getting any codes: when the air conditioner is on it’s pulling the power from the motor and makes it hard to go up hill. Hard To accelerate when going on to the freeway as well. The problem is only getting worse and worse.

• 09/15/2022· UNKNOWN OR OTHER

  This car has front and back wheels differential issues. I bought this car last month and was on the highway when I heard loud clicking noises and tried to reverse and almost hit another driver. I took the car to 4 repair shops and was told to send it back to Carvana or Buick because of mechanical issues where Pep Boys decline to repair for they didn’t have the heavy equipment so I finally got the car towed for the fifth time to Faulkner Buick in Trevor’s PA where it’s currently at! Also I found out from Buick that they car had a major brakes and rotors problem that I didn’t did for as I stated I just bought this car last month and was not put 100 miles on it and I can’t afford to get it repaired! Carvana isn’t supportive of the above issues and I want my money back asap!

• 09/14/2018· ELECTRICAL SYSTEM,STRUCTURE,ENGINE

  THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.

• 09/14/2018· SERVICE BRAKES,ENGINE,VISIBILITY/WIPERCrash

  5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.

• 09/11/2023· VEHICLE SPEED CONTROL

  The contact owns a 2017 Buick Encore. The contact stated when the vehicle was first started, the vehicle accelerated to approximately 10 MPH and then the vehicle shifted into LIMP Mode. The contact stated that the check engine and stabili-trak warning lights were illuminated. The contact had taken the vehicle to an Auto Parts store where DTC code: P2138 was retrieved. The failure was related to the accelerator position sensor. The contact was informed that the accelerator pedal needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 22,000.

• 09/10/2018· AIR BAGS,SEAT BELTS,SERVICE BRAKESCrash

  I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER SIDE - VISA-VERSA - GM REP SAW THE SEATBELTS AT MY HOME - I SHOWED THEM TO HIM. HE TOLD ME WHICH BELT BELONGS ON WHICH SIDE AND I TOLD HIM THEY WERE ON THE OPPOSITE SIDES. HE PICKED EACH UP AND SHOWED ME THE 'R-L' ON THE END OF THE BELT AND THE "R" WAS THE COLLAPSED BELT. THE GM REP SAID THE 'INTACT' BELT WOULD HAVE BRUISED THE PERSON, IT DID, MY PASSENGER. THIS CAN BE VERIFIED BY MY PASSENGER. AIRBAG SENSOR DISPENSED GAS DURING SAME ACCIDENT-AIRBAG DID NOT DEPLOY. THE CAR HAD OVER $10K DAMAGE, FIXED - GM REP CHECKED CAR BECAUSE I CONTINUALLY SAYING THE BRAKES AND SEATBELT FAILED TO ANYONE AT WEST POINT THAT WOULD LISTEN. AFTER CHECKING CAR HE STATED NOTHING WAS WRONG. DIFFERENT DEALERSHIP DIAGNOSTIC EQUIP SHOWED AIRBAG WAS FIXED BUT SEATBELT NEVER RECALLED, THEN THE STORY CHANGED THAT IT WAS. THE DIAGNOSTIC INFO PRINTOUT SHOWED WHERE I 'BRAKED' BUT THEN NO INFO RECORDED ANYWHERE. MY PASSENGERS SEATBELT WORKED, I WAS THROWN INTO STEERING WHEEL AND WAS INJURED. I HAVE BEEN IN CONTACT WITH GM CEO WITH LETTERS AND THE CLAIMS DEPT WHO TELL ME THEY CAN'T HELP ME. IF MY LEASE WASN'T RECALLED AND I APPARENTLY HAD THE ABOVE ISSUES, THEY SHOULD HAVE FIXED THEM BEFORE MY RECEIVING IT. THEY WOULD NOT EVEN SPEAK TO MY PASSENGER, OFFICER AT ACCIDENT, TOW TRUCK DRIVER WHO SAW THE SEATBELT HANGING OUT MY DOOR AT THE SCENE. I AM STILL BEING TREATED AND ONLY WANT FAIRNESS AND A DIFFERENT CAR. THIS ONE HAS HAD SO MANY LITTLE PROBLEMS AND ODDITIES BESIDES WHAT I AM DISCUSSING.

• 09/06/2017· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2017 BUICK ENCORE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BRAKED ON ITS OWN AND THE STABILITY TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (GAINESVILLE BUICK GMC, 2101 NORTH MAIN STREET, GAINESVILLE, FL, 352-372-2583) WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ACKNOWLEDGED THAT THERE WAS AN ISSUE THAT NEEDED TO BE INVESTIGATED. THE FAILURE MILEAGE WAS 1,200.

• 08/24/2020· VISIBILITY/WIPER

  I WAS HEADING TO WORK AND NEEDED TO USE MY WINDSHIELD WIPERS WHEN THEY SIMPLY WOULD NOT TURN ON - NO SOUND FROM THE MOTOR OR ANYTHING. FOR MANY DAYS THIS HAS NOT WORKED, NOW GOING OVER A WEEK. NO INDICATOR LIGHTS THAT ANYTHING COULD BE WRONG EITHER. I NEED MY WIPERS! THE NEAREST DEALERSHIP COULDN'T EVEN GET ME IN FOR A WEEK (I GO TOMORROW). IF YOU SEARCH THIS ISSUE IT APPEARS TO BE A RECURRING THEME WITH BUICK AND GMC VEHICLES - ESSENTIALLY THE WIPER MOTOR JUST DECIDES TO DIE OUT OF NO WHERE. I BOUGHT THE CAR BRAND NEW..

• 08/19/2019· POWER TRAIN,FUEL/PROPULSION SYSTEM

  POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO DUPLICATE ISSUE AND SINCE NO CODES OR SERVICE LIGHT, THEY ARE UNABLE TO FIX THE ISSUE. PICKED UP THE CAR FROM DEALERSHIP. NEXT DAY ISSUE CONTINUES. CAR WOULD ALSO CONTINUE TO ACCELERATE WHEN FOOT REMOVED FROM PEDAL (ALMOST LIKE CRUISE CONTROL WAS ON), PRESSED ON BREAKS WHICH DID NOT MAKE A DIFFERENCE. HAD TO MOVE TO SIDE OF ROAD & CONTINUE TRY & STOP. MADE A SECOND APPOINTMENT TO RETURN CAR BACK TO DEALERSHIP. AFRAID OF TRANSPORTING PEOPLE IN VEHICLE DUE TO UNKNOWN/STICKING ACCELERATOR ISSUES.

• 08/14/2024· ENGINE

  Turbo has cracked like multiple other encores covered under a recall N232395330 id like to know why my car is not covered but the others are??

• 08/09/2021· UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  Electrical System/Technical Issues with Intellink features. Vehicle will not come out of VALET Mode. Wifi shows several addresses of info I'm never used & I'm not using. The Cruise Control feature of vehicle Has Never worked since car was purchased Brand New off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read it* too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.

• 08/08/2025· ENGINE

  The turbo charge is not providing adequate power. I was on the highway and the car began to chugging then accelerated on its own and all the lights on the dash came on then all went off like it was going to shut down. I put my hazards on and started to pull to the side of the highway. I gave it a moment for the car and for me because I was terrified, my kids were in the car and traffic was going steady around 70-75 miles per hour and I was scared as it began to shut down that I would be hit by traffic behind me before I could get over. It started driving again. It still drives but is hard to accelerate and even when stopped you can see the RPM rising. It’s as if the car never idles, it feels as though is constantly under load. I have had it looked at professionally at Midas but they will only say they think it is the turbo as there are no codes coming up. I have had it looked at by mechanics I know who have fixed other things that may cause similar issues and nothing has worked and they also believe it is the turbo. I’ve know other people with Buicks and they have had similar problems I’m confused as to why this 1.4 liter turbo has not been recalled.

• 08/08/2019· ENGINE

  STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.

• 08/07/2019· AIR BAGS,SEAT BELTSCrashFire

  TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.

• 08/03/2018· VISIBILITY/WIPER

  THE WIPER BLADES FAILED TO WORK DURING A WET HEAVY SNOW FALL. THE WIPERS REMOVED THE SNOW VERY WELL ON THE UP STROKE BUT ON THE DOWN STROKE THE WIPERS PACKED THE SNOW ON THE COWLING UNTIL IT GOT TO A POINT THAT THE WIPERS COULD NOT COMPLETE THE CYCLE AND THEY WOULD STOP WORKING. I HAVE A VIDEO USING A BATH TOWEL TO SIMULATE SNOW AND HOW TO STOPPED THE BLADES FROM WORKING. THE VIDEO IS TOO LARGE TO SEND IT IN THE SPACE PROVIDED BUT I AM SURE IT WILL SEND VIA E MAIL. I ALSO HAVE NOTES WRITTEN IN REAL TIME ON ALL CONVERSATIONS WITH BUICK/GM AND TWO DEALERSHIPS. I ALSO HAVE A LETTER AND A CONDEMNING E MAIL FROM BUICK/GM AND THESE PUT ME OVER THE ALLOTTED CHARACTERS. *JS

• 07/30/2024· ENGINE

  My vehicle just got diagnosed with a turbocharger issue, check engine light is on and cannot get inspected due to this fact. Due to repair costs, I will now be living with no vehicle for the foreseeable future. I understand this is a known issue for this type of vehicle and wanted to report it attached to my VIN

• 07/30/2024· ENGINE,FUEL/PROPULSION SYSTEM

  Turbo replaced under recall in March 2024 at local GMC dealership. June 2024 oil changed at independent service center and was informed that oil leak from turbo present. Vehicle brought back to dealership in June 2024 where vehicle was repaired for oil feed line being loose at the feed line. July 2024 car taken to independent mechanic and informed that a new turbo is needed. If turbo problem persists it will result in the vehicle shutting down while driving, violent shaking of the engine, and acceleration issues that could result in full engine failure if not resolved. The repairs done for the recall has not rectified the faulty turbo problem. The faulty turbos originally installed and being used for replacements are a safety hazard for any Buick Encore driver.

• 07/24/2023· ENGINE

  The contact owns a 2017 Buick Encore. The contact stated while driving 45-50 MPH, the vehicle started overheating and the high engine temperature warning light illuminated. The contact was able to pull over and waited for the vehicle to cool down. Once the vehicle cooled down, the contact was able to operate the vehicle normally. The vehicle was taken to the dealer and the contact was informed that the water pump needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the engine needed to be replaced again. The vehicle was not repaired because the warranty had expired. The manufacturer was not contacted. The failure mileage was 80,000.

• 07/22/2026· ENGINE,FUEL/PROPULSION SYSTEM

  The factory-installed turbocharger assembly on my 2017 Buick Encore failed mechanically while operating the vehicle, creating an immediate and severe roadway safety hazard.The structural failure of the turbocharger causes the vehicle to experience a sudden, unpredictable, and extreme loss of engine propulsion while actively driving. This severe power degradation makes it incredibly dangerous to accelerate, merge into highway traffic, or clear busy intersections safely, as the vehicle fails to respond to throttle input and drops speed rapidly. The vehicle is displaying an active diagnostic trouble code P0299 (Turbocharger Underboost condition).The manufacturer, General Motors, is fully aware of this exact component defect and has issued corporate Special Coverage Adjustment Bulletin N232395330 to address cracked turbo housings and wastegate failures on this model. However, because my vehicle is over their arbitrary 120,000-mile corporate warranty limit, GM’s Executive Resolution Team (Case #103125607) has issued a final refusal to repair the component.The manufacturer's mileage limitation leaves a documented, highly dangerous engine propulsion defect completely uncorrected on an active vehicle, posing a continuing, severe safety risk to the occupants and other drivers on public roads.

• 07/22/2025· ENGINE AND ENGINE COOLING

  The contact owns a 2017 Buick Encore. The contact stated while driving at various speeds, the engine overheated, and there was smoke coming from the front of the vehicle. The contact stated that the temperature gauge indicated that the engine was hot. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water outlet housing, the blower motor, A/C condenser, water pump, thermostat, thermostat housing, turbo charger, and the fan were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 60,189.

• 07/21/2025· SEAT BELTS

  The contact owns a 2017 Buick Encore. The contact stated that the front passenger’s side seat belt failed to work as intended. No warning lights were illuminated. The front driver’s side seat belt also failed to work as intended. The contact had to push the front seat all the way back to release the seat belt. The contact stated that the seat belt was too tight and pressed into her stomach. No warning lights were illuminated. The contact had become aware of the failure after the vehicle was purchased. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

• 07/19/2017· UNKNOWN OR OTHER,ENGINE

  APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ONE COULD HAVE ENTERED THE GARAGE. WE ARE TAKING THE CAR TO PLACE OF PURCHASE, KLICK LEWIS BUICK CHEV, PALMYRA, PA TO DETERMINE WHAT THEY WILL DO TO CORRECT THE PROBLEM. CHECKED RECALL AND FOUND NOTHING. SINCE THIS SELF STARTING COULD POSSIBLY CAUSE OTHER DAMAGE INCLUDING CARBON MONOXIDE IN A CLOSED AREA (DON'T KNOW IF IT WOULD HAVE SHUT OFF AFTER A SET SHORT TIME ON ITS OWN) THOUGHT IT SHOULD BE REPORTED AND A NOTICE SENT OUT TO ALL ENCORE OWNERS WARNING THEM OF THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

• 07/16/2026· TIRES

  The contact owns a 2017 Buick Encore. The contact stated that while the vehicle was parked and unattended in the driveway in front of the residence, the front passenger’s side tire suddenly blew out. The tire pressure warning light was illuminated. The vehicle was towed to a local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The turbocharger had previously become inoperative. The vehicle was towed back to the residence. The vehicle was towed to another local dealer, Boyd's Chevrolet (1875 Spartanburg Highway, Hendersonville, NC 28792). After three weeks, the dealer made an unknown diagnosis and replaced the tire. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 129,000.

• 07/14/2023· ENGINEFire

  The contact owned a 2017 Buick Encore. The contact stated that the vehicle was at a standstill in a traffic light, she saw smoke exiting from the hood of the vehicle. The contact stated no warning light was illuminated. The contact stated a bystander informed the vehicle was on fire. The contact was able to exit the vehicle safely before the vehicle was engulfed in flames. The contact stated no one was injured nor sought medical attention. The fire department was able to extinguish the fire. A police report was filed. The insurance company deemed the vehicle was a total loss. The vehicle was towed to a towing lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 47,000.

• 07/09/2025· AIR BAGSCrash

  While traveling at approximately 77 mph on the interstate, I was forced off the road by another vehicle, causing my car to collide with a cable barrier. The initial impact was to the front driver’s side corner, and the vehicle then scraped along the driver’s side against the barrier. Despite the high-speed impact, no airbags deployed. •Component or System That Failed: The frontal airbag system failed to deploy. •Safety Risk: The non-deployment of the airbags at this speed and impact angle posed a serious risk to my safety. The lack of airbag activation during a high-speed frontal crash greatly increased the likelihood of injury. •Has the Problem Been Reproduced or Confirmed by a Dealer or Independent Shop? No. The vehicle has not yet been inspected by a dealership or repair facility, and the issue has not been confirmed or diagnosed by a professional. •Has the Vehicle or Component Been Inspected by Manufacturer, Police, Insurance, or Others? No. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or any other party as of this report. •Warning Lamps, Messages, or Symptoms Before the Incident: No warning lights or messages were active before the crash. There were no known symptoms or alerts indicating a problem with the airbag system.

• 07/09/2020· EXTERIOR LIGHTING

  MY DRIVER SIDE HEADLIGHT WILL NOT LIGHT UP ORANGE FOR A SIGNAL. THE DEALERSHIP BUT A NEW LIGHT ON THE ENCORE AND IT STILL DOESN'T WORK. NO ONE HAS ANY IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE LIGHT WORKS FINE EXCEPT THE TOP LIGHT THAT LOOKS LIKE AN UPSIDE DOWN CHECK MARK WILL NOT LIGHT UP ORANGE FOR THE SIGNAL.

• 07/04/2024· UNKNOWN OR OTHER,ENGINE

  Engine, vehicle purchased end 2019. Several repairs, New Battery, some warranty repairs. March of 2022 PO131 - HO2s PO171 fuel trim lean PO300 engine misfire Evap system flow PO496 P1101 intake airflow UO401, 71 invalid data from the motor. Jun 2023 Need a New Engine 10k (Dealership) Sought out 2nd opinion 8k for New Engine Vehicle has been dead ever since. Repairs surpass what’s owed.

• 06/30/2021· SERVICE BRAKES

  The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.

• 06/27/2023· VEHICLE SPEED CONTROL

  I was sitting at the bank drive through about to leave when out of nowhere I got a warning sign on my dashboard that said service stabilitrak my engine light starts flashing and my stabilizer light came on. My suv acted like it lost power and I had problems getting it to go it was like my gas petal was stuck for a second. When the car shifted it self it started jerking.

• 06/11/2026· ENGINE

  There is a problem with the 2017 Buick Encore turbocharger. From speaking with the auto shop I took it to for a check they have seen many Buick Encore’s with the same turbocharger problems. He spoke to me about it prior to me dropping off the vehicle and then confirming the issue after inspecting the vehicle. The turbocharger inspection revealed a distinct structural crack at the wastegate flange, resulting in boost pressure loss. There is already a recall associated with this problem in other VIN’s with the same year and type of vehicle, recall needs to be expanded because this is a known and ongoing problem.

• 06/07/2024· ENGINE

  My check engine light came on in February 2024, vehicle mileage at the time was approximately 70,000 miles. My certified GM independent mechanic's diagnostic check revealed a DTC-P0299 code: faulty turbo charger. He advised repairs be made at a GM dealer under Special Coverage N-232395330 released in February 2024 by GM. My GM dealer (where I purchaser the vehicle) has also received the P0299 code and advised replacing the turbo charger. But since my VIN number is not a part of the Special Coverage, the cost of repairs would be my responsibility. I am requesting my vehicle's VIN be added to the Special Coverage and GM provide me the appropriate customer letter to cover all costs related my repair work.

• 06/03/2021· AIR BAGSCrash

  Was rear ended by a suspect fleeing police, he hit me about 100 mph, pushed my car into the rear of the car in front of me. Air bags did not deploy.

• 05/29/2026· STRUCTURE,WHEELS,UNKNOWN OR OTHER

  UNKNOWN. MY 2017 Buick Encore while parked in front of my home just blew up at 1 am. I have a video of this occuring. It was on the passengers side. My neighbor stated that he heard a loud bang and went outside. He said parts were flying off my car. I don't know how to send the video but I do have one when this occured. I have contacted Buick Corporate and now they are saying that they are sending my matter to the legal department. Buick corporate told me to have my vehicle towed to the Buick Dealer which I did because I wanted to know why that happened. I paid to have it towed and tomorrow I have to pay to have it towed back home until legal gets back in touch with me. The way that the vehicle exploded I am scared to even get back into the vehicle. I am so thankful that this occured at 1 am and my grandson was in bed This could have really hurt or killed someone. I thank God that I wasn't driving it. When the tow truck driver arrived he said oh your air bag exploded . I told him that I didn't know what caused it. The Buick dealer never inspected the vehicle. The Buick dealer stated that it was the tire that blew from his visual inspection.

• 05/28/2024· AIR BAGS,SEAT BELTS

  The contact owns a 2017 Buick Encore. The contact stated that while the front passenger's side seat was occupied, the seat belt chime reminder failed to engage while the front passenger's side seat belt was not buckled, and the message "Air Bag Off" was displayed. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side seat presence module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V437000 (Air Bags, Seat Belts) and 16V651000 (Air Bags, Seat Belts); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 45,000.

• 05/25/2019· SERVICE BRAKESCrash

  I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM.

• 05/22/2026· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt. Pleasant, Pennsylvania, on or about May 20, 2026, for a turbocharger failure covered under GM Special Coverage Bulletin N232395330. The vehicle had recently passed Pennsylvania safety and emissions inspection on April 30, 2026. The turbo-related diagnostic code appeared on or about [XXX]. Crivelli completed the minimum turbocharger warranty repair but then informed the customer that additional intake/manifold-related repairs were needed and would not be covered. The customer disputed this because the additional failure appeared during the same repair sequence and appears directly related to the covered turbocharger failure. A written request was faxed asking Crivelli to review the invoice, compare the repair to GM’s covered parts list, and submit the related intake/manifold issue to GM for collateral coverage, goodwill review, or warranty consideration. Crivelli did not respond to the fax notice and did not return the customer’s calls. When the customer attempted to follow up with the service department, Scott from the service department refused to review the concern, refused to provide further service, and refused to contact GM regarding the related warranty issue. Based on the conduct, tone, refusal to review the documentation, refusal to escalate to GM, and refusal to provide equal service, I believe the customer was denied fair consumer service because of race.The customer is not asking for special treatment. The customer is asking for equal treatment, proper review of GM’s own warranty/special coverage bulletin, and fair handling of a related mechanical INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)