2016 Volkswagen Jetta

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2023· SERVICE BRAKES, AIR,POWER TRAIN,ENGINE

  The contact owns a 2016 Volkswagen Jetta. The contact stated that while accelerating from idling, the vehicle jolted with the check engine, ABS, and Tire Pressure Monitoring System warning lights illuminated. Additionally, while driving approximately 40-45 MPH, the vehicle began decelerating to approximately 30 MPH. The contact pulled to the side of the road and inspected the vehicle but could not identify the cause of the failure. The vehicle was driven, and the contact became aware that several unknown warning lights were illuminated. After waiting for a while, the electrical power returned but the vehicle failed to start. The vehicle was towed to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The mechanic suggested that the transmission might be the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.

• 12/24/2017· UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

  I BELIEVE MY CAR IS THE RESULT OF A RECENT SERIES OF BAD STORMS TO HIT THIS COUNTRY AND MY CAR. I BELIEVE MY CAR IS A FLOOD-CAR THAT HAS BEEN VERY WELL CLEANED INSIDE AND OUT, AND CLEANED SO WELL THAT THE TITLE GOT A GOOD WASH, KNOWN IN THE INDUSTRY AS TITLE-WASHING. I BOUGHT THIS CAR BECAUSE IT CARRIED A GUARANTEE MAKING IT A CERTIFIED USED CAR. A CAR THAT CARRIES A CERTIFIED USED TITLE OF CONDITION THEN ONE WOULD EXPECT NOTHING LESS THAN PERFECTION. HOW I CAME TO KNOW ABOUT THE POSSIBILITY OF A FLOOD-CAR WAS THERE WAS WHAT LOOKED LIKE RIVER GRAVEL DEEP IN THE CARS DOOR SEAL AND THERE WAS A CLEAR WATER-LINE BEHIND WHERE THE MOVING PART OF THE STEERING-WHEEL ATTACHED TO THE CAR. NOW I'M UNSURE IF Y'ALL ARE ABLE TO HELP ME WITH THIS SITUATION, EVEN IF IT'S TO STEER ME IN THE RIGHT DIRECTION TO FIND RESOLUTION TO MY FLOOD-CAR ISSUE. I REALLY WANT ALL MY MONEY BACK AND START ALL OVER WITH SOMETHING LESS PRONE TO FLOOD WATERS.

• 12/22/2015· STEERING,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE WITHOUT WARNING. ALSO, THE VEHICLE VEERED TO THE RIGHT AND EMITTED AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE PADS AND PERFORMED AN ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500.

• 12/21/2016· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  2016 JETTA SE1.4 NEW FOR 18 YEAR OLD SON FOR COLLEGE. WITHIN A WEEK CAR WAS IN THE SHOP WITH ELECTRICAL ISSUES FOR LIGHTER AND USB SHORTING OUT PHONE + RADAR WHILE THE CAR WAS DRIVING. NO ISSUE FOUND WE DROVE 1000+MILES TO SCHOOL, CENTER CONSOLE WOULD BLINK ON AND OFF DURING THE TRIP. NEW DEALER ALSO DID NOT FIND ANY ISSUES. CAR THEN STARTED SHUTTING OFF WHILE DRIVING UNDER 5 MPH IN TRAFFIC IN NYC. WHEN COMING OUT OF THE DRIVEWAY THE REAR VIEW CAMERA TURNED OFF, THE CAR TURNED OFF. VW WAS CALLED THEY HAD HIM TURN OFF THE POWER BY HOLDING THE PUSHBUTTON AND BREAK WHICH RESTARTED THE CAR. NEW DEALER STILL NO ISSUE FOUND. THE CAR CONTINUES TO LOOSE POWER ALL EXCEPT AUXILIARY SEVERAL INCIDENTS VERY UNSAFE. WAS GOING UP A HILL AND THE CAR SHIFTED INTO NEUTRAL AND STARTED ROLLING BACK, APPLIED THE HANDBRAKE THE BACK WHEELS LOCKED AND THE CAR STOPPED THANKFULLY IT WAS AT NIGHT AND NO TRAFFIC. TWO DAYS LATER AT JFK IN THE ARRIVAL LINE THE CAR SHUT OFF WHILE CREEPING FORWARD. TOOK IT TO ANOTHER NEW DEALER THEY KEPT THE CAR FOR ONE WEEK, NO ISSUE FOUND. ISSUES CONTINUED NOW INCLUDING SLIPPING OUT OF GEAR REVVING TO 8000RPM, HAVING TO PUSH FAR DOWN FOR THE BRAKE TO ENGAGE. ALL THE LIGHTS TURN OFF WHILE DRIVING INTERMITTENTLY VERY UNSAFE. TOOK IT TO NEW DEALER THEY FOUND NO ISSUE I REFUSED TO PICK IT UP AND CALLED VW CORP THEY HAD THEM DRIVE THE CAR FOR 50 MILES FINALLY AN ERROR MESSAGE. THEY REPLACED THE TRANSMISSION SOLENOID. IT IS STILL HAVING ISSUES.THE CAR OVERHEATED AND THE ELECTRICAL STOPPED WORKING. HE SMELLED THE COOLANT THREW THE VENTS HE WAS ABOUT TO PULL OVER WHEN THE CAR REVVED TO 8000 RPM AND DROPPED OUT OF GEAR SO HE PULLED OVER AND SLOWED DOWN THE LIGHTS AND RADIO TURNED OFF. WHEN HE LOOKED THE EXHAUST MANIFOLD WAS GLOWING RED. THE CAR TOOK AN HR TO COOL DOWN AND ELECTRICAL TO COME BACK. BACK TO THE DEALER AGAIN NO ISSUES AGAIN CALLED VW CORP FOR COMPLAINT. *TR

• 12/20/2019· UNKNOWN OR OTHER

  CAR MAKES A JOLTING/THRUSTING MOVE (DOWNSHIFTS) BETWEEN 20 AND 40 MPH. SEEMS LIKE TRANSMISSION SHIFTING SENSORS ARE ACTIVATED OR RELEASING AT THESE MPH.

• 12/14/2020· ELECTRICAL SYSTEM

  MY CAR ALARM GOES OFF CONSISTENTLY WITHOUT ANY SIGNS OF BEING TAMPERED WITH. IF I TOUCH THE FUSE BOX OR OPEN MY DOORS THE ALARM WILL GO OFF WITH THE CAR UNLOCKED. WHILE THE CAR IS STARTED THE ALARM WILL GO OFF. ALL HOURS OF THE NIGHT MY ALARM IS GOING OFF. IT KEEPS NOT ONLY MY FAMILY AWAKE BUT ALSO MY NEIGHBORS.

• 12/14/2017· WHEELS,SERVICE BRAKES

  THE REAR BRAKES CREATE A SUBSTANTIAL RESIDUE THAT IS NOTICEABLE OVER THE SIDE OF THE VEHICLE AFTER EACH DRIVE. THE REAR BRAKES SQEAK AND SEEM TO BE WORN FROM THE GRINDING SOUND YET THE DISCS LOOK FINE. THE BRAKES DEFINITELY ARE FAULTY AND THE VEHICLE ONLY HAS 17K ON IT. I HAVE ALSO GIVEN GONE THROUGH A TIRE AND SOON NEED TO REPAIR ANOTHER ONE FROM SIDE WALL DAMAGE AND IT IS AT THE SAME CONTACT POINT THAT THE WHEELS COME TO MEET THE OUTER TIRE. IT IS SLICING INTO THE TIRE BECAUSE OF HOW IT LAYS ON THE TIRE. SO THESE ALL MAY BE RELATED BUT THE REAR TIRES ARE NOT RIGHT. I HAVE A 1.8 SEL 17'ALLOY WHEELS WITH ALL/SEASON TIRES. THE SOUNDS COMENRANDOMLY BUT NOT WHEN BREAKING IN AN INCLINE OR FROM FAST SPEEDS.

• 12/08/2020· SEAT BELTS,ENGINE

  SEAT BELTS NO LONGER WORKING EXCEPT FOR THE DRIVER SIDE. PASSAGES SIDE WILL NOT LOCK AND POPS OUT. ALL THREE BACK SEAT BELTS ARE STUCK AND WILL NOT RELEASE. I'VE HAD THE CAR ONLY A YEAR PURCHASED FROM DRIVETIME. THEN MY KEY GOT STUCK IN MY IGNITION AND COULD NOT TURN CAR OFF HAD TO RUSH TO DEALERSHIP TO FIND OUT THE ISSUES HAD TO PAY FOR SOMETHING I HAVE NO CONTROL OVER. THEN HAD ISSUES WITH THROTTLE POSITION SENSOR, AND TRUBO SUPERCHARGER ISSUES LOSING POWER. ALMOST WAS HIT MY A SEMI TRUCK ON THE FREEWAY FOR LOSING POWER TO MY CAR. THESE ISSUES I FEEL HAVE NOTHING TO DO WITH ME A A CUSTOMER TO HAVE TO PAY FOR ONLY HAVING THE CAR A YEAR. THESE ISSUES ARE LIFE THREATENING. I WAS FORCED TO PURCHASED GAP AND THIS EXTENDED WARRANTY FOR NOTHING TO BE COVERED! THIS CAR IS A LEMON, ESPECIALLY WHEN IT HAS IGNITION AND ENGINE ISSUES. THE CAR IS ONLY 4 YEARS OLD.

• 12/03/2018· ELECTRICAL SYSTEM

  ON MY HOME STOP BY WALMART AND THE KEY WOULD NOT COME OUT OF THE IGNITION. DIDN'T GO IN THE STORE AGAIN JUST WENT HOME AND IT STILL WOULD NOT COME OUT OF THE IGNITION. SINCE MY NEIGHBOR HAS 2 VW CARS I WENT TO HIS HOUSE AND I WAS INFORMED THAT THERE WAS A RECALL FOR THE 2016 PASSET. HE CHECKED ON MY CAR AND TRIED TO GET THE KEY OUT AFTER WE CALLED STOKES VW ON ASHLEY PHOSPHATE RD. THE SERVICE PERSON SUGGESTED BRINGING IT IN AN LEAVE IT BUT DIDNT HAVE A LOANER CAR FOR ME TO GET TO WORK..HE SUGGESTED JIGGLING THE KEY WHILE TURNING THE WHEEL BECAUSE THATS WHAT THET DO. THE VEHICLE WAS STATIONARY. IN A STORE PARKING LOT. ALSO THE WINDOW WOULD NOT GO UP THIS INCIDENT HAPPEN ABOUT A MONTH AFTER I PURCHASE THE CAR. I THOUGHT MAYBE BECAUSE IT WAS AFTER 5 IN THE MORNING. IT HAPPEN AGAIN AND THEN IT HAPPEN AGAIN AND THIS TIME IT WOULD NOT GO UP IT WAS OVER 8 HOURS BEFORE IT DID AND I NEEDED TO GO BACK TO WORK AND LEAVE MY CAR WINDOW DOWN. VERY DISAPPOINTED IN VW.

• 11/23/2018· STEERING

  KEY STUCK IN IGNITION WHILE VEHICLE IS STILL ON, IT CAN'T BE TURNED OFF. THIS HAPPENS WHILE VEHICLE IS IN PARKED POSITION.

• 11/22/2021· ENGINECrash

  I got this vehicle at 36,000 miles and I have put 23,000 on it in one year. There have been no warning messages. I was in idle and my RPMs started jumping I put it in reverse ( jumping stopped) , then drive to have the vehicle get a mile or two down the road and completely die. I was rear ended . Got it into a repair shop to be told by a certified mechanic it was throwing codes for the camshaft as well as needing an evap purge at just under 60,000 miles.

• 11/18/2017· POWER TRAIN

  3 TIMES CAR POPPED OUT OF 3RD GEAR WHILE CAR WAS IN MOTION, NOTHING IN PARTICULAR BROUGHT THIS ON (NO BUMP IN ROAD, ETC), CAR HAS LESS THAN 7K MILES, BROUGHT TO VW DEALERSHIP AND AFTER DRIVING IT ONLY TWO MILES, THEY SAID THEY WOULD NOT EVEN INSPECT THE TRANSMISSION BECAUSE THEY COULDN'T RECREATE THE PROBLEM. NOW THE ISSUE IS THAT SOMETIMES I CAN'T GET THE CAR INTO 3RD GEAR. CONTACTED NE VW REGIONAL MANAGER BECAUSE I WANTED IT IN WRITING THAT THEY WERE REFUSING TO SERVICE THE CAR. THOUGH I WAS TOLD I WOULD BE SENT A LETTER, I'VE RECEIVED NOTHING MORE THAN A MONTH LATER. OTHER PROBLEMS I HAVE WITH THE CAR INCLUDE THE TURN SIGNAL SOMETIMES NOT TURNING OFF RIGHT AWAY-SOMETIMES IT BLINKS RIGHT, BLINKS LEFT AND THEN FINALLY TURNS OFF AFTER 1 MIN OR SO AND THE DRIVER'S SIDE WINDOW WOULD NOT GO UP WHEN WEATHER WAS HOT THIS PAST SUMMER.

• 11/16/2020· ENGINE

  SHORTLY AFTER I PURCHASED MY VEHICLE (USED AT AROUND 73K MILES) THE TURBO FAILED. I THOUGHT THAT WAS ODD AT THE MILEAGE SO I ATTEMPTED TO SUBMIT A CLAIM TO VOLKSWAGEN. I WAS DENIED. MY HUSBAND WAS ON THE FREEWAY WHEN THE TURBO FAILED AND THE CAR BEGAN TO SLOW AND LAG WHEN HE ATTEMPTED TO ACCELERATE. HE PULLED OVER AND CALLED TGE TOW TRUCK AND WHEN I TOOK IT IN TO VOLKWAGEN THE SERVICE MANAGER SUGGESTED THAT I REACH OUT TO VOLKSWAGEN TO SUBMIT A CLAIM BECAUSE HE THOUGHT IT WAS TOO EARLY FOR THAT KIND OF FAILURE.

• 11/14/2018· VEHICLE SPEED CONTROLCrash

  WHEN PULLING INTO A PARKING SPACE IN A LARGE PARKING LOT, AS SOON AS I STARTED THE TURN, MY CAR ACCELERATED DRAMATICALLY CAUSING THE CAR TO JUMP THE CURB AND HIT THE CONCRETE BASE OF A LIGHT POLE HEAD ON. AIRBAGS WERE NOT DEPLOYED. INSURANCE DECLARED THE VEHICLE A TOTAL LOSS. I DID CONTACT VW CUSTOMER CARE WHO HAS TOLD ME MY ISSUE HAS BEEN WELL DOCUMENTED, HOWEVER, NEITHER VW OR MY INSURANCE COMPANY LOOKED ANY FURTHER AT THE VEHICLE FOR ISSUES.

• 11/14/2018· SERVICE BRAKESCrash

  TODAY (NOV14, 2018) WHEN I BRAKED TO AVOID RUNNING INTO A BRAKING CAR IN FRONT OF ME, THE CAR DIDN'T SEEM TO REDUCE SPEED AT ALL. IT RESULTED IN A CRASH THAT DEPLOYED 5 AIR BAGS OF MY CAR. THE SAME CAR HAD A SIMILAR ACCIDENT IN WHICH BRAKE DIDN'T WORK ON MARCH 7, 2018.

• 11/10/2017· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  VEHICLE PAUSES FOR UP TO 5 SECONDS WHEN ATTEMPTING TO ACCELERATE ACROSS AN INTERSECTION OR WHILE ATTEMPTING TO PASS ANOTHER CAR ON THE HIGHWAY. THIS FAILURE HAPPENS SPORADICALLY WHETHER ON A PUBLIC STREET OR HIGHWAY. I NEVER KNOW WHEN IT WILL OCCUR BUT HAVE ALMOST BEEN HIT BY OTHER VEHICLES SEVERAL TIMES.

• 11/07/2025· FUEL/PROPULSION SYSTEM

  Fuel fire hazard. Safety Recall 24Gi performed 5-11-21 @ 67k miles. 4 years and 60k miles later, fuel rail bolts backed out, causing fuel to pour into engine compartment. VW’s repair solution was not adequate. Do I have any recourse?

• 11/07/2019· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  REAR VIEW CAMERA DOESN'T WORK ALL THE TIME SHOW ERROR ON THE SCREEN ' PARKPILOT IS CURRENTLY NOT AVAILABLE' I CAN'T USE THE CAMERA ON REVERSE THE REASON TO BOUGHT IT WAS BECAUSE HAD A REAR CAMERA!!

• 11/06/2019· UNKNOWN OR OTHER

  KEY IS DIFFICULT TO REMOVE FROM THE IGNITION SWITCH AFTER TURNING OFF THE CAR. CAR HAS 21,033 MILES AND DEALERSHIP FOUND IGNITION LOCK CYLINDER AND HOUSING FAILURE ON VEHICLE AND ADVISED REPLACING BOTH. DECLINED REPAIR AND WAS LATER CONTACTED WITH AN OFFER TO COMPLETE THE REPAIR FOR 50% OF THE ORIGINAL QUOTE. REPAIR HAS STILL NOT BEEN MADE WHILE I GET SMART ABOUT THIS.

• 11/05/2020· STEERING,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  THE CAR SEEMED TO HAVE A SUSPENSION PROBLEM. ROTORS AND STRUTS WENT OUT VERY FAST ON VEHICLE

• 11/03/2021· POWER TRAIN

  This driver has been quoted for a new transmission by VW. There is an existing recall for 2013-2015 Jetta hybrids for the same symptoms as listed below. The issue was preceded by a check engine light and a service hybrid system light and inconsistent braking force that would often pose a system risk as regenerative braking would often stop working forcing the driver to quickly apply more pressure unexpectedly (almost resulting in front end accidents). Now , the car is jerky while stopping and still unpredictable in its application of brake force. When taking off from lights, occasionally the transmission will stop providing power from the hybrid system to the wheels forcing driver to stop and restart the car in the intersection resulting in near accidents. The car’s gas engine often will fail to start while driving resulting in a loss of power when the car’s hybrid battery is depleted. The driver has had to pull over to stop and restart the car. Failure to start often happens on first startup as well. The car will no longer remain in electric mode due to this issue and often cycles the engine on and off many times while sitting at red lights.

• 10/31/2019· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  I BOUGHT MY CAR CERTIFIED PREOWNED FROM A VW DEALERSHIP IN JUNE WITH 20,000 MILES. WITHIN A MONTH OF PURCHASE, ACCESSORY LIGHTS BEGAN ILLUMINATING RANDOMLY AND THEN SWITCHING BACK OFF. IT IS ALWAYS THE SAME SET OF LIGHTS- ABS, TIRE PRESSURE, AIRBAG, TRACTION/ANTI-SKID, AND STEERING WHEEL LIGHT ALL COME ON AT THE SAME TIME. NOW THEY COME ON EVERY TIME I DRIVE AND NEVER TURN OFF. I DON'T NOTICE A DIFFERENCE IN THE DRIVING, BUT THE LIGHTS ARE WORRISOME. I ALSO HAVE ANOTHER ISSUE WHERE OCCASIONALLY WHEN I ACCELERATE THE CAR FAILS TO "PICK UP" OR ACCELERATE FOR LIKE 5 SECONDS, AND THEN IT CATCHES AND THE CAR CONTINUES TO RUN SMOOTHLY FROM THEN ON... BUT I'M UNSURE IF THEY'RE RELATED.

• 10/31/2019· POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEMCrash

  MY VEHICLE HAS STARTED TO HESITATE WHEN I TRY TO ACCELERATE RANDOMLY. IT DOESN'T HAPPEN EVERY TIME I DRIVE BUT IT HAPPENS MULTIPLE TIMES PER WEEK. I WILL PRESS MY GAS, AND MY CAR WILL HESITATE, I HEAR IT REVVING BUT MY RPMS GO NOWHERE. IT'S ALMOST LIKE IT'S NOT CATCHING. THIS WILL OCCUR FOR AROUND 5 SECONDS, LEAVING ME INCAPABLE OF MOVING. IT HAS LEFT ME STUCK IN THE MIDDLE OF INTERSECTIONS, TAKING UNSAFE TURNS OUT OF PARKING LOTS, ETC. IT IS A VERY SCARY ISSUE. HOWEVER, NO CHECK ENGINE OR OTHER LIGHTS ILLUMINATE AT THAT MOMENT, AND NO CODES ARE FOUND WHEN THE CAR IS SCANNED. I HAVE A SPRINT DRIVE DEVICE THAT IS CONSTANTLY PLUGGED IN TO THE OEM PORT AND IT HAS NEVER PICKED UP ON AN ISSUE WHICH MAKES DIAGNOSIS VERY DIFFICULT. THIS LEAVES ME IN SERIOUS FEAR OF DRIVING MY CAR THAT I JUST PURCHASED CERTIFIED USED 3 MONTHS AGO, WITH LESS THAN 30,000 MILES ON IT. I ALSO HAVE ANOTHER ISSUE WHERE THE SAME SET OF LIGHTS COME ON EVERY TIME I DRIVE- ABS, TIRE PRESSURE, AIRBAG, TRACTION/ANTI-SKID, AND STEERING WHEEL LIGHT ALL COME ON AT THE SAME TIME... BUT NOT SURE IF THEY'RE RELATED BECAUSE THEY DON'T INITIATE SIMULTANEOUSLY WITH THE DELAY IN ACCELERATION.

• 10/29/2020· ENGINE,FUEL/PROPULSION SYSTEM

  WE HAVE A 2016 VW JETTA TSI 1.4L (EA211 ENGINE) WITH A MANUAL TRANSMISSION. AT APPROXIMATELY 98,000 MILES, FUEL STARTED LEAKING FROM THE FUEL RAIL AREA, SLOWLY AT FIRST, JUST A SCENT OF FUEL. NEXT DAY, AT THE END OF THE DAY'S DRIVING, THE VEHICLE WENT INTO LIMP MODE JUST BEFORE MY EXIT ON THE HIGHWAY WITH A STRONG SMELL OF GAS. IT LIMPED 3 MILES HOME AND DIED AS I PULLED INTO THE DRIVE. WHEN WE MANAGED TO GET IT STARTED AGAIN IT GUSHED FUEL FROM THE FUEL RAIL AREA. THERE IS A PENDING RECALL ON THIS ISSUE BUT VOLKSWAGON DECLINED TO DO ANYTHING BEYOND A NORMAL PAID-FOR REPAIR WITH POTENTIAL REIMBURSEMENT (NOT GUARANTEED) UNTIL THE RECALL ISSUES LEAVING US WITHOUT A VEHICLE. WE HAVE A VIDEO DOCUMENTING THE FUEL LEAK.

• 10/24/2019· STEERING

  IGNITION CYLINDER AND HOUSING ISSUES . KEY GOT STUCK IN IGNITION AND WOULD NOT SHUT OFF THE CAR . THE CAR WAS ON AND RUNNING FOR 4 HOURS STRAIGHT WHILE I WAITED FOR AAA TO TOW IT TO THE DEALERSHIP . I HAD TO REPLACE THE CYLINDER , BOLT AND STEER LOCK .

• 10/21/2017· AIR BAGS

  TAKATA RECALL- I AM IN DANGER BECAUSE THE AIRBAGS DO NOT WORK PROPERLY.

• 10/18/2025· STEERING,UNKNOWN OR OTHER

  Key Ignition malfunction

• 10/18/2023· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  Even after having the fuel system replaced due to recall, I’m still smelling gas inside of my car. My EPC light and Check Engine light keep coming on and don’t always stay on but when it comes on, while driving… my car will tell me to downshift and then there is no throttle, you can mash the gas pedal to the floor and only dash lights. It has also skipped the downshift indicator and just cut completely off while driving.

• 10/17/2020· ENGINE

  TECHNICAL SERVICE BULLETIN FOR A KNOWN ISSUE THAT THE ACTIVE GRILL SHUTTERS ARE STUCK IN THE OPEN OR CLOSE POSITION. THIS COULD CAUSE THE ENGINE TO OVER HEAT. THIS CAN HAPPEN WHEN CAR IS STATIONARY OR IN MOTION.

• 10/16/2018· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND HEARD A LOUD BOOM SOUND. THE CONTACT'S VEHICLE SUDDENLY ACCELERATED TO APPROXIMATELY 45 MPH AND REAR ENDED THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED AND THE INSURANCE COMPANY DECLARED IT A TOTAL LOSS. THE DRIVER WAS SLIGHTLY INJURED ALONG WITH THE DRIVER OF THE OTHER VEHICLE, BUT NEITHER MOTORIST RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE WAS KEPT BY THE INSURANCE COMPANY FROM JULY TO OCTOBER 2018 BECAUSE THEY COULD NOT LOCATE THE VEHICLE IN THE SALVAGE YARD. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY COULD NOT ASSIST UNTIL THEY HEARD FROM THE INSURANCE COMPANY. THE DEALER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 38,000.

• 10/14/2020· TIRES

  BOUGHT THESE TIRES AND TWICE NOTICED BUBBLES ON SIDEWALL APPEAR. HAPPENS 1 MONTH AFTER BEING NEW. MAYBE TIRES ARE DEFECTIVE. HAD GET THEM REPLACED UNDER WARRANTY WITH LOW MILEAGE. TIRE BRAND MAVIS TIRE TRACTION CONTROL.

• 10/14/2019· AIR BAGS,SERVICE BRAKESCrash

  MY DAUGHTER WAS INVOLVED IN A MVA IN WHICH SHE SLAMMED ON HER BRAKES AND THE BRAKES LOCKED ON HER. SHE HIT THE REAR OF THE OTHER VEHICLE. SHE WAS GOING ROUGHLY 25-30 MPH. SHE WAS ROUGHLY 30-40 FEET AWAY FROM THE OTHER VEHICLE WHEN THE BRAKES WERE APPLIED. HER AIRBAGS DID NOT DEPLOY WHICH CONSIDERING THE AMOUNT OF DAMAGE DONE TO HER CAR IS ROUGHLY $6500. I RESEARCHED BOTH ISSUES AND IT SEEMS TO BE A COMMON PROBLEM IN THE VW JETTA.

• 10/10/2017· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  AT ANY TIME, DAY OR NIGHT, ANY TIME OF THE YEAR, WHEN ACCELERATING FROM A STOP OR ATTEMPTING TO PASS ANOTHER VEHICLE, THIS CAR WILL FAIL TO ACCELERATE WHEN PRESSING DOWN ON THE GAS PEDAL. THE DELAY CAN BE AS LONG AS 5 SECONDS AND SINCE I NEVER KNOW WHEN IT WILL HAPPEN, I FEEL THE VEHICLE IS VERY UNSAFE. IT CAN FAIL TO ACCELERATE IN THE MIDDLE OF AN INTERSECTION WITH TRAFFIC COMING AT YOU FROM BOTH DIRECTIONS AND YOU WILL NOT BE ABLE TO GET OUT OF THEIR WAY. I FEEL I TAKE MY LIFE IN MY HANDS EVERY TIME I STEP INTO THIS VEHICLE AND RECOMMEND THAT ON ONE EVER BUY ONE OF THESE DEATH TRAPS!!!!

• 10/08/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 30 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL VOLKSWAGEN (LOCATED AT 3963 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 692-5609) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. THE VIN WAS NOT AVAILABLE.

• 10/08/2018· POWER TRAIN

  AT 32,000 MILES THE CLUTCH STARTED SLIPPING. EVEN THOUGH COVERED UNDER WARRANTY I WAS TOLD MY MY LOCAL VW DEALER AND BY VW OF AMERICA THAT THEY WOULD HAVE TO PULL THE CAR APART TO DETERMINE IF IT IS COVERED. IF THEY DETERMINE IT IS NORMAL WEAR AND TEAR IT WON'T BE COVERED AND I'M OUT $1100 FOR THE DIAGNOSTIC. MEANWHILE THE VW FORUMS I'VE BEEN ON PINPOINT A WEAK CLUTCH PRESSURE PLATE (DESIGN FLAW) AS THE SOURCE OF THE SLIPPING. THAT MAKES SENSE SINCE I'VE NEVER HAD A CLUTCH SLIP IN MY PREVIOUS 6 MANUAL TRANSMISSIONS AND TWO OF THOSE VEHICLES MADE IT TO OVER 200,000 MILES. THERE IS NO WAY A CLUTCH SHOULD GIVE UP AT 32,000 MILES. THE SLIPPING OCCURS WHILE ACCELERATING IN A HIGH GEAR WITH 4 PEOPLE IN THE CAR. IT JUST STARTED THIS WEEK, BUT IS ALREADY GETTING WORSE. NEITHER THE DEALER OR VWOA COULD TELL ME THE CRITERIA THEY USE TO DETERMINE IF A CLUTCH IS COVERED, BUT THE NICE VWOA REPRESENTATIVE TOLD ME THAT SHORT OF THE CLUTCH FAILING IN THE FIRST YEAR THEY RARELY COVER THE FAILURE. SO I'M LEFT WITH A WARRANTY THAT ISN'T WORTH THE PAPER IT'S PRINTED ON.

• 10/07/2017· VISIBILITY/WIPER

  GAUGE BACKLIGHT INTENSITY CONTROL VIOLATES "49 CFR 571.101 - STANDARD NO. 101; CONTROLS AND DISPLAYS" THIS REPORT IS ECHO FROM NHTSA ID NUMBER: 11025444 THAT ANOTHER JETTA HAVING THE EXACT SAME ISSUE. FIRST, BASIC ISSUE IS, AUTOMATIC GAUGE BACKLIGHT INTENSITY CONTROLS TILL ZERO WHILE DRIVING ON DAY TIME, BUT THE ZERO LEVEL UNDER DARKER AMBIENT LIGHTING SURROUND AREA IS PREVENTING DRIVER TO CHECK SPEED THAT VIOLATING THE REGULATION. SECOND, THE FACT THAT MANY OF VW MODELS WITH THIS LIGHTING SENSOR HAS THE SAME CONTROL OF THE GAUGE AND THIS REPORTING ISSUE IS NOT A SINGLE CAR OR A SINGLE MODEL YEAR ISSUE. IN MY CASE, BOTH 2016 AND 2017 HAS THE SAME ISSUE. THIRD, ADDITIONAL FACT I FOUND OUT IN THE NIGHT TIME, AT VERY DARK ENVIRONMENT, I HAVE FOUND THE GRAPHICAL LCD PANEL IN THE CENTER OF THE GAUGES, ENTERTAINMENT CONTROL LCD PANEL AND THE BOTH REV GAUGE AND SPEED GAUGE NEEDLES ARE ALSO CONTROLLED INTENSITY, BUT NEVER DARKER THAN THE BRIGHTNESS WHILE HEADLIGHT ON. WITH ABOVE FACT, I UNDERSTAND VW'S INTENTION AND IDEA IS RIGHT, CONTROLLING THE BACKLIGHT WHILE IN THE DAYTIME, BUT THE GAUGE BACKLIGHT IS WAY BELOW BRIGHTNESS THAN NIGHTTIME AND TILL ZERO BACKLIGHT, WHILE NEEDLES, GRAPHIC PANEL, AND ENTERTAINMENT SYSTEM IS CONTROLLED AS IDEAL RANGE. SO FAR, VW OF AMERICA CUSTOMER CARE SAID THIS IS EXACTLY THE DESIGN, BUT ZERO INTENSITY BACKLIGHT IS VIOLATING THE REGULATION "S5.3.2 BRIGHTNESS OF ILLUMINATION OF CONTROLS AND INDICATORS" UNDER "49 CFR 571.101 - STANDARD NO. 101; CONTROLS AND DISPLAYS." SINCE VW IS NOT LISTENING MY REPORT, I WOULD LIKE THE AUTHORITY TO CHECK THE ISSUE AS SOON AS POSSIBLE. VIDEO OR PHOTO IS AVAILABLE UPON REQUEST, BUT YOU CAN REPRODUCE THE ISSUE AT ANY WHERE. SEE ID 11025444.

• 10/04/2019· SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

  I JUST BOUGHT MY JETTA A WEEK AGO AND AS I DRIVING I'M NOTICING THE CAR TAKES AT LEAST A GOOD 5 SECONDS TO ACCELERATE AND WHEN IT DOES ACCELERATE IT TAKES OFF ALSO WHEN I HIT THE BRAKES THEY DON'T WORK I DON'T BELIEVE A CAR WITH 34,000 MILES SHOULD BE HAVING THESE UNSAFE PROBLEMS I'M ALMOST SCARED TO DRIVE THE CAR

• 10/03/2023· FUEL SYSTEM, GASOLINE,ENGINE

  The contact owns a 2016 Volkswagen Jetta. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light and EPC warning light was illuminated. The contact pulled over to the side of the roadway. The contact was able to restart the vehicle however, the vehicle would not accelerate above 15 MPH. The contact stated that there was an abnormally strong gasoline odor inside the cabin of the vehicle. The contact had the vehicle towed to a dealer where it was diagnosed and determined that the fuel rail and fuel injectors needed to be replaced. The vehicle had been repaired; however, the failure recurred. The contact had the vehicle towed to the same dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,000.

• 10/03/2021· STEERING

  Unable to turn car off and remove key while ignition is in park. Cause the car to continue to run while trying to wiggle key out. Unable to remove key after moving steering wheel back and forth, placing care in neutral will not help and placing the care back in park does not fix the issue. This seems to be a known common issue and proposes a safety issue if driver is unable to turn care off. I’ve had this experience at 9pm during a time where no mechanical help is accessible. Major safety issue of leaving a care running idle for extended period of time. Issue definitely needs to be addressed

• 09/28/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT HAD DIFFICULTY TURNING THE KEY IN THE VEHICLE'S IGNITION SWITCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

• 09/27/2022· POWER TRAIN

  The vehicle lost it's ability to shift into gear and accelerate on a busy road, almost causing a collision. Pulled over and it failed to shift into any gears, (as if it was in neutral with a higher engine RPM). According to the technician at the Volkswagon dealership it was a complete internal failure of the transmission, with an estimated cost of $8,600 for a new transmission. Looked up the issue on a popular car complaint site and saw the exact same symptoms from another driver but their technician suggested to replace the Mechatronic J743 with the transmission hydraulic pressure sensor G270. Their repair estimate was approximately $3,800. I brought this issue up to my technician's representative but I feel it fell onto deaf ears. Considering commission being attributed to the cost of repairs, I don't think it would be unbiased. I contacted VW customer service as I was told this was a "known issue" for the hybrid models and my year being the last of the 4 years in production. They were no help either. Major loss of trust on this car and Volkswagon in general.

• 09/16/2019· ELECTRONIC STABILITY CONTROL (ESC)

  WHEN THE CAR GETS STARTED I HAVE AIRBAG LIGHT, POWER STEERING LIGHT, TIRE, PRESSURE LIGHT, ABS LIGHT, AND TRACTION CONTROL LIGHT ALL ON. THE LIGHTS STAY ON. BUT THE CAR DRIVES OKAY. THE LIGHTS DO NOT GO OFF. FOR A WHILE THEY WOULD TURN OFF AFTER A FEW MINS. NOW THEY STAY ON WHILE DRIVING.

• 09/15/2020· POWER TRAIN

  CRACKED TRANSMISSION UNIT SAME ISSUE AS 2013-2015 JETTA HYBRIDS SAME PART USED IN ALL 2013-2016 MODELS. *DT*JB

• 09/14/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD SEVERAL TIMES WITHOUT WARNING. IN ADDITION, THERE WAS A STRONG VIBRATION COMING FROM THE BRAKING SYSTEM WHEN THE BRAKE PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES TO INSPECT THE BRAKES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE BRAKE MASTER CYLINDER FAILED. THE CONTACT WAS NOT AWARE OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD RESPOND BACK TO THE CONTACT WITHIN A SPECIFIC TIME FRAME. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER, BUT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE DIAGNOSED AND REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7.

• 09/10/2021· STEERING,SUSPENSION

  Driver side strut spring snapped. Car became undrivable and pulled to the left, body is very close to tire and spring could cause tire to blow out . Spring is rusted from the inside out Car is at dealership for repairs no warning at all just a rattle then a loud snap

• 09/08/2020· POWER TRAIN

  DIAGNOSED BY VW AS HAVING A CRACK. THIS IS THE SAME ISSUE AS WITH THEIR 2013-2015 MODELS AND THE SAME SYSTEM.

• 09/07/2019· ELECTRICAL SYSTEM

  MY THING IS WHEN I FIRST GOT THE CAR WHEN THE HEATER WAS TURNED ON YOU SMELL SOMETHING BURNING... TOLD THE DEALERSHIP THEY SAID IT WAS PROBABLY SAND GETTING IN THE HEATER...BUT MY CO WORKERS NOTICED IT ALSO IT WENT FROM THAT TO THE WINDOW NOT GOING UP AND DOWN WHEN YOU MASH THE BUTTON TO NOT GOING ALL THE WAY DOWN...THEN THE A/C NOT PUTTING OUT COOL AIR.... THE DEALERSHIP WAS TOLD ABOUT THIS AS WELL AND DID ASK IF A RECALL WAS DONE... NONE WAS DONE THEY NO OFF. THIS VEHICLE WAS IN MOTION.

• 09/05/2024· FUEL/PROPULSION SYSTEM

  FUEL LINE TO FUEL FILTER CAME LOOSE/DISCONNECTED CAUSING A FUEL LEAK INSIDE MY ATTACHED. GARAGE CAUSING A STRONG SMELL OF GASOLINE THAT REMAINS TO PRESENT DAY EVEN AFTER SEVERAL ATTEMPTS TO CLEAN UP.

• 09/05/2022· FUEL/PROPULSION SYSTEM

  My car went into limp mode and smelled heavily of gas I went to a garage to have it checked out and they told me there diagnostic said it was fuel rail.

• 09/05/2019· POWER TRAIN,ELECTRICAL SYSTEMCrash

  TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHEN THE VEHICLE WAS ENGAGED IN PARK AND TURNED OFF, IT ROLLED AWAY AND CRASHED INTO TWO OTHER VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE CONTACT WAS CONCERNED BECAUSE HIS CHILD AND ANOTHER CHILD WERE OCCUPYING THE REAR SEATS WHEN THE FAILURE OCCURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM). THE CONTACT CALLED AN UNKNOWN DEALER AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL; HOWEVER, OTHER 2016 JETTAS WERE INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.