2016 Tesla Model X 75D

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2021· STRUCTURE

  My vehicle was being repaired by a collision repair shop to replace the front bumper and grill. When they finished the repair and were calibrating all the sensors, they discovered that the driver door would not latch consistently. When it did latch, during test drives by the collision employees it would fail while driving down the road and the door would open on the highway. They could not return the vehicle to me until the door issue was fixed. They attempted to fix it by replacing the door actuator once that part arrived from Tesla. That also did not fix the problem. After contacting Tesla they were told it is a known problem for which a retrofit latch kit is needed. Tesla would not repair the latch without payment for the kit parts and labor to install it as the car was out of warranty. The total bill was $820, including $310 for parts and $455 for labor. In my opinion this should be a required safety recall for the Model X as it allows the driver and passenger doors to open while the vehicle is underway. Note: As I was not driving I can not report the approximate speed. The mileage and date is an estimate as the vehicle was under the care of the collision repair shop when the incident occurred and was reported to me.

• 12/29/2020· UNKNOWN OR OTHER

  MY MCU FAILED WHICH ENDED UP IMMOBILIZING THE CAR WHICH REQUIRED A FLAT BED TOW TO A NEARBY TESLA SERVICE CENTER. AT THAT TIME, TESLA REPLACED THE MCU EMMC IN SEPT 2020. SINCE THIS PART HAS BEEN REPLACED, THE BACKUP SAFETY CAMERA AND OTHER FUNCTIONALITY (E.G. NAVIGATION, USER INTERFACE ACCESS) WILL BECOME NON-FUNCTIONING FREQUENTLY. THIS CAN BE NON-FUNCTIONING FOR A FEW SECONDS TO A FEW MINUTES. SOMETIMES THE BACKUP CAMERA WILL FREEZE THE OBJECT ON SCREEN AND NOT MOVE OR BE SOLID BLACK. OVERALL THE HARDWARE "FIX" HAS CAUSED MORE ISSUES THAN BEFORE THE FAILURE. I ALSO HAVE AN EXTENDED TESLA WARRANTY, AND TESLA WILL NOT REPLACE THIS MORE PROBLEMATIC MCU NOW WITH A NEWER MCU SINCE TESLA CLASSIFIES THIS AS A "PERFORMANCE" RELATED ISSUE. TESLA SERVICE WANTS ME TO SPEND $2500 TO FIX MY BACKUP SAFETY CAMERA ISSUE OR WAIT AN UNKNOWN PERIOD FOR AN UNKNOWN SOFTWARE. IT HAS BEEN ALMOST 4 MONTHS AND THERE'S BEEN NO FIX. I WANT TESLA TO REPLACE MY MCU WITH ANOTHER MCU1 OR A MCU2 WHICH TESLA CONFIRMS FIXES THE CAMERA ISSUE.

• 12/28/2023· STRUCTURE

  Almost all body parts including doors and windows have alignment gaps resulting in air leaks into and out of the car creating too much wind noise and very had to keep warm in winter and cool in summer thus overburdening the heating and cooling system causing excessive wear and tear

• 12/28/2023· SUSPENSION

  The contact owns a 2016 Tesla Model X. The contact stated that while driving down the driveway, the front suspension system failed rendering the vehicle undrivable. The vehicle was towed to the local service center who diagnosed that the front suspension was faulty and needed to be replaced. The suspension system was replaced, and the vehicle was fixed. The manufacturer was notified of the failure. The failure mileage was 93,000.

• 12/28/2023· BACK OVER PREVENTION,LATCHES/LOCKS/LINKAGES

  Car sensors don’t seem to work hits other cars and doors close hard on a human before stopping very unsafe for a child

• 12/28/2023· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

  Display MCU1 is unsafe or at end of life and unsafe locks up goes dark and unresponsive for long periods of time, unable to drive sometimes my my car is under warranty either they should fix it or upgrade it, I was told I need to upgrade it but my car is still under new car bumper to bumper warranty either fix it or replace it, if MCU1 doesn’t work then replace it with MCU2 and honor the new car bumper to bumper warranty

• 12/28/2023· FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

  Tesla issues encountered with model X 2016: 1). Bought a demo car with a new car warranty, the car is supposed to be checked and verified that it meets safety guidelines, and certain standards, a).the car had a yellowish tinge had to get it buffed and detailed to look true pearl white cost $400 b). my tires were so bad the tire shop told me they are unsafe to drive so had to get them replaced the morning after I bought the car from tesla-ohio branch and got back to chicago I informed Tesla about all nothing was done cost approximately $2000 c).After I purchased the car before I could drive to ohio to pick it up tesla employee backed up the car into a pole I was told it will be fixed it was not cost $4k d). Wheels were all scratched up had to get them refinished cost approximately $900 2). Warrant is not honored always. Over the years camera and sensor very unsafe and every time Tesla says can’t reproduce Even after providing proof of videos, one point finally got tired paid out of pocket to replace front 2 sensors they never bothered to take it apart and verify it’s working safely and properly, after paying out of pocket at least the lane change worked 98% of time cost around $500-600 3).Auto pilot is misleadingly unsafe, cameras and sensors have either reached end of life or simply not working but definitely unsafe because sometimes the car drives like a drunk person on streets, confused if lanes merging I had incidents where it would have caused an accident had I not taken over and there was no warning 4). Advertised Range is deceptive and misleading, claim is my car to get 255 miles in reality I get around 120-130 which is more like half the range makes it hard to go out of town, an 8 hr trip becomes a 13-15 hr trip.

• 12/28/2022· UNKNOWN OR OTHER

  Severe ongoing issues with the MCU - takes excessive time to power up systems - can be minutes before functions such as navigation, rear back up camera, HVAC, screen and dashboard are fully functional. This has been an issue for years, that was supposed to be fixed with a chip recall - but has become even worse.

• 12/27/2024· POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

  To Whom It May Concern, My name is [XXX] , and I am writing regarding unresolved issues with my 2016 Tesla Model X (VIN: [XXX] ). Despite multiple service visits, extensive repairs, and approximately $8,000 in costs, my vehicle remains undrivable and presents significant safety concerns. I initially brought my vehicle to the Tesla Service Center in Richmond, Texas, for motor-related issues. I was informed that mismatched tires and front-end components were contributing to the problem, and repairs were completed. However, the original issue persisted. Subsequent visits for additional repairs also failed to resolve the problem, and new safety concerns emerged. Complicating matters, the Richmond Service Center has since closed, and its staff were terminated. When I contacted the Westchase Service Center, Manager Andrea P. informed me that no resolution or agreement could be reached. I have attached the following invoices for your review: Invoice #[XXX], dated April 26, 2024 Invoice #[XXX], dated November 9, 2023 I am requesting the following: A full review of my service history and unresolved issues. Immediate repairs to address motor and safety concerns at no additional cost. A clear explanation of Tesla’s policies regarding unresolved repairs, especially with closed service centers. This situation has caused financial and personal hardship. I urge Tesla to address these issues promptly to restore my confidence in your brand. Please contact me at [Your Phone Number] or [Your Email Address] to discuss this matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/27/2024· POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

  I initially brought my vehicle to the Tesla Service Center in Richmond, Texas, to address issues involving the motor. During this visit, I was informed that mismatched tire sizes and worn parts in the front end were contributing to the problem. The service center proceeded with repairs, charging me for the work. However, the original issue persisted after I picked up the vehicle. Despite multiple follow-up appointments and additional repairs, the problem was never resolved.

• 12/27/2020· SUSPENSION

  MY AIR COMPRESSOR ON THE SUSPENSION BROKE. THE CAR IS SO LOW TO THE GROUND NOW I COULD NOT CLEAR A SPEED BUMP WITHOUT GETTING STUCK ON IT. IN ADDITION, THE CAR BOUNCES QUITE DANGEROUSLY ON EVEN THE SMALLEST CHANGES IN ROAD. I WAS TOLD IT WAS SAFE TO DRIVE BY TESLA AS I AM AWAITING PARTS. AT ONE POINT, THE CAR WENT SLIGHTLY AIRBORNE ON THE HIGHWAY GOING BELOW THE SPEED LIMIT. IT'S ALSO VERY DIFFICULT ON YOUR BACK BOUNCING. I THINK IT WOULD BE VERY EASY TO LOSE CONTROL OF THE CAR AND GET IN AN ACCIDENT, ESPECIALLY IF SOMEONE WERE SPEEDING.

• 12/24/2019· UNKNOWN OR OTHERCrash

  I WAS DRIVING ON THE FREEWAY ON 'AUTO PILOT', AND THE CAR SUDDENLY BRAKED FOR NO APPARENT REASON. THE TRUCK BEHIND ME WAS DRIVING CLOSE AND REAR ENDED ME DESTROYING THE CAR'S REAR PORTION ( INSURANCE IS DECLARING IT A TOTAL LOSS ), AND I HAD A WHIP LASH INJURY BUT SURVIVED. THIS HAD HAPPENED BEFORE ALSO BUT THERE WAS NOBODY BEHIND TO COLLIDE. I HAD COMPLAINED ABOUT THIS TWICE TO THEIR SERVICE CENTER BUT THEY SAID 'THEY COULD NOT FIND ANYTHING WRONG', SO CONTINUE USING THE AUTO PILOT .

• 12/22/2021· UNKNOWN OR OTHER

  The media system has been a source of issues since day one. When they finally issued a recall this past summer I was relieved to see that finally the problems would be fixed. I was told of a long wait and put in que until they would be able to get to my car. They didn't have a time frame however my media system crashed so many times I was moved to the top of the list and the recall was completed. I thought that would be the end of my issues nope shortly after they completed the repair the issues started again. After several months of back and forth with Tesla they said that is wasn't a warranty issue and that I would need to have the dash and the large screen replaced and all the processing for $1200. The issue is that my media systems crashes and goes completely dark when driving. When that happens I lose numerous features while I am driving. Sometimes the system reboots itself while I am on the road. When it goes dark all my sensors stop working cruise control stops, auto pilot all warning sounds stop, rear camera, heating cooling any function controlled on the main screen does not work. However the lights still work but I can't control the operations. This does not occur frequently but when iit does it makes driving very dangerous and distracting. The other issue is the streaming on the radio often stops working or you need to continually divert your attention to get the media system back online. All these issues have been present since the I purchased my X. It's been the same with Tesla let's look at the logs and see what we can do. They say my car has had more issues than most but they have never resolved they problem. I really do not want to pay $1200 for a repair that I am leary if it will resolve the issue and disappointed in Tesla that it is their problem and need to take responsibility and repair iit at their expense. I really like my car and enjoy driving it I just want it work they way it was designed.

• 12/20/2017· SUSPENSION

  HERE IS A MODEL X IN THE JUNKYARD. IT DOES NOT APPEAR TO HAVE BEEN IN A COLLISION, AIR-BAGS HAVE NOT DEPLOYED AND THERE IS VERY LITTLE DAMAGE TO ANY OF THE BODY PANELS. THE SUSPENSION HAS COLLAPSED. THE FRONT RH SUSPENSION HAS TOTALLY FALLEN APART. THE TOP BALL JOINT HAS POPPED APART. THIS BALL JOINT IS MUCH TOO FLIMSY FOR A CAR OF THIS WEIGHT AND PERFORMANCE. THIS CAR IS LESS THAN A YEAR OLD SO THE FAILURE CAN NOT BE BLAMED ON POOR MAINTENANCE OR EXCESSIVE MILEAGE. PLEASE INVESTIGATE THE REASON WHY SO MANY LOW MILEAGE NEAR NEW TESLAS ARE HAVING SUSPENSION FAILURES. THANK YOU. CONCERNED CITIZEN.

• 12/19/2024· POWER TRAIN

  While driving on city streets at very low speeds, error messages starting popping up on the screen "Vehicle may not restart/Service is required". We somehow made it home by restarting the computer and driving home at low speeds. At freeway speeds, this would have been catastrophic. We were able to make an appointment with the Tesla service center and found this to be due to the battery coolant heater to be internally shorted which in turn was because the large rear drive unit had an internal coolant leak. This required a very expensive $8k replacement of the large rear drive unit and the heater. A search in the blogs has yielded this to be a design and manufacturing issue. Specifically the blogs say: "the rear motor used in the early Teslas has a design flaw and will need a very expensive repair/replacement but what does that actually mean? Many Model S and Model X produced between 2012-2020 have the Large Drive Unit (LDU) with the fatal coolant seal flaw where the seal around the rotor shaft will leak coolant into the motor (Reference 1). They will ALL leak eventually. Tesla tried many things over the years to keep this seal from leaking but finally gave up and developed ‘Revision U’ in the fall of 2022 which deletes the coolant from the rotor but maintains the coolant to the inverter, stator and the ‘flyover’ tube cooling the gearbox". This means that the same problem even after the replacement, will happen again soon. I am writing to request you to send out a recall to all owners of these cars, and to have Tesla refund us for the cost of replacement of the drive unit and for Tesla to install the bypass as some aftermarket vendors (Reference 2) have started doing. Reference: 1) [XXX] 2) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/19/2019· UNKNOWN OR OTHERCrash

  ON 10/31/2019, MY WIFE WAS WAITING IN LINE AT A CARWASH. WHILE WAITING FOR THE CAR IN FRONT OF HER TO MOVE OUT OF THE CARWASH TUNNEL, SHE HAD HER FOOT FULLY PRESSED ON THE BRAKE PEDAL AND THE 'HOLD' SIGN WAS SHOWING ON THE INSTRUMENT PENAL SCREEN. APPROXIMATELY 2 MINUTES LATER, SHE RELEASED THE BREAK PADDLE, BUT BEFORE SHE COULD PRESS THE GAS PEDDLE, THE CAR SUDDENLY MOVED FORWARD BY ITSELF AT ALMOST FULL ACCELERATION. MY WIFE IMMEDIATELY ATTEMPTED TO STOP THE CAR BY PRESSING THE BREAK PEDAL IN FULL, THE CAR SLOWED DOWN, BUT DID NOT FULLY STOP AND KEPT MOVING FORWARD UNTIL IT HIT THE CAR IN FRONT OF IT. BEFORE AND DURING THE ENTIRE ACCIDENT, SOPHIE KEPT FULL HUMANLY POSSIBLE CONTROL OVER THE CAR, BUT AGAIN, THE CAR ABRUPTLY ACCELERATED BY ITSELF AND DID NOT COME TO A FULL STOP WHEN BREAK PEDAL WAS PRESSED. FORTUNATELY THERE WAS NO INJURY TO ANYONE, BUT THE FRONT BUMPER OF THE CAR IS DENTED.

• 12/18/2019· SUSPENSION

  MODEL X FRESHLY ARRIVED IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34641215&ROWNUMBER=14&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE BACK RH WHEEL GONE WHOMPY. FRONT WHEEL AND SUSPENSION COMPLETELY FALLEN OFF. MULTIPLE BALL JOINTS SNAPPED. CAST ALLOY STEERING KNUCKLE CRACKED IN HALF. IT DOES NOT APPEAR THAT THERE IS SUFFICIENT IMPACT DAMAGE TO THE FRONT OF THE CAR TO JUSTIFY THE SUSPENSION SNAPPING OFF. THERE IS NO CRASH DAMAGE WHATSOEVER TO THE BACK OF THE CAR TO JUSTIFY THE WHEEL GOING WHOMPY. PLEASE EXCUSE MY PERSISTENCE IN FILING THESE REPORTS. IT IS OBVIOUS TO ME THAT THERE IS A SYSTEMIC FAILURE IN TESLA SUSPENSIONS CAUSED BY BAD DESIGN AND POOR MANUFACTURING. IF YOU WOULD BE SO KIND AS TO LAUNCH A FORMAL INVESTIGATION THEN I WILL NO LONGER NEED TO BOTHER YOU. IT IS LIKELY THAT OWNERS WILL FAIL TO FILE COMPLAINTS DUE TO LOYALTY TO THE TESLA MISSION. AS A CONCERNED CITIZEN AND ROAD USER I FEEL IT IS MY CIVIC DUTY TO INFORM YOU ABOUT THIS PROBLEM. REGARDS AND SEASONS GREETINGS TO YOU ALL. KEEF

• 12/17/2023· SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  I had an interaction with this vehicle on snow/ice packed I70 in Colorado, almost to the Kansas border. This car passed me, then immediately cut in front of my truck in the right lane and quickly slowed to about 10 mph with no warning. The car then pulled over onto the snow packed shoulder.

• 12/17/2022· SUSPENSION

  Significant creaking/squeaking of front suspension when driven st lower speeds, turning, and going over speed bumps. There are hundreds of other drivers complaining of the same for 2016-2018 model years on the Tesla forums. I have no idea if my suspension will fail, and am waiting on an appointment with Tesla. My vehicle is available for inspection should you deem it necessary. There were no warning signs at all, it just started happening on December 8, 2022 and has stayed consistent since then.

• 12/16/2021· STRUCTURE

  Rear spoiler is made of aluminum and is corroded. The roof leaks water

• 12/16/2019· STEERING,SUSPENSION

  WAS DRIVING AT 19 MPH IN CITY STREET AND HAD TO MAKE A PANIC STOP DUE TO A CAR ABOUT TO CUT ME OFF. HEARD A LOUD BANG. I GOT OUT OF THE CAR AND THE DRIVER SIDE FRONT WHEEL IS DISPLACED. FURTHER INVESTIGATION I CAN SEE THE LOWER DRIVER SIDE CONTROL ARM HAD BROKEN . CAR WAS NOT DRIVABLE WITHOUT A LOUD CRUNCHING SOUND. I HAD IT TOWED TO THE TESLA SERVICE CENTER.

• 12/15/2022· SERVICE BRAKES

  Hi, the car isn't allowing me to drive because I get a notification saying "Parking brake not applied, Vehicle may free roll". It's been getting worse each day. I see that Tesla recalled this issue for models from October and older. My Model X is a November baby however I believe the calipers are the same from the October and older models. Please help [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 12/14/2020· ELECTRICAL SYSTEM,LANE DEPARTURE

  HAVING MANY ISSUES THAT SEEM TO FOLLOW THE REPORTED SYMPTOMS OF FAILING EMMC MEMORY, HOWEVER TESLA TOLD ME THAT IT IS NOT THE ISSUE AND THAT THE EMMC JUST NEEDS "REFRESHED" FOR $95.59. IT SOUNDS LIKE A WAY FOR TESLA TO DELAY THE INEVITABLE REPLACEMENT OR AVOID REPLACING THE MODULE. ALSO, I THINK IT SHOULD BE ILLEGAL FOR AN AUTOMAKER TO LEAVE A FEATURE SUCH AS AUTOPILOT IN "BETA" FORM INDEFINITELY IN A PRODUCTION VEHICLE. I SUSPECT THE FEATURE (THAT WAS QUITE EXPENSIVE) WILL NEVER BE ACTUALLY FINISHED SINCE DEVELOPMENT IS PROBABLY NO LONGER HAPPENING ON OLDER VEHICLES.

• 12/14/2016· AIR BAGS,STRUCTURE,VEHICLE SPEED CONTROLCrash

  I HAD PULLED INTO A PARKING LOT, PROCEEDED TO PULL INTO A SPOT ADJACENT TO A CINDER BLOCK BUILDING. I HAD MY FOOT LIGHTLY ON THE GAS PEDAL, THEN AS I MADE THE TURN INTO THE SPOT, MY FOOT WAS ON THE BRAKE - THE CAR LURCHED FORWARD AND SPED UP AND THE BRAKES DID NOT STOP IT. I WENT RIGHT INTO THE CONCRETE BUILDING, HEAD ON - AIR BAGS DEPLOYED. THE FRONT END CRUSHED AND THE 2 AIRBAGS ON THE DRIVERS SIDE DEPLOYED AND WERE SMOKING. I READ ON LINE THAT THERE HAVE BEEN NUMEROUS INCIDENCES OF THIS HAPPENING WITH THE TESLA. SPONTANEOUS ACCELERATION WITH MY FOOT NOT ON THE GAS PEDAL. THE CAR WOULD NOT STOP BY THE BRAKES! I COULD HAVE BEEN SERIOUSLY INJURED OR HIT ANOTHER PERSONA OR VEHICLE. THE CAR HIT THE BUILDING AS WELL AS A NATURAL GAS PIPE THAT WAS RUNNING ALONG THE BUILDINGS SIDE AT THE LEVEL OF MY FRONT BUMPER. I FILED A POLICE REPORT.

• 12/13/2017· SUSPENSION

  HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26864884&ROWNUMBER=11&LOADRECENT=TRUE IT HAS NOT BEEN IN A COLLISION. THE AIR-BAGS HAVE NOT DEPLOYED. THERE IS NO IMPACT DAMAGE. THE SUSPENSION ON THE LH SIDE HAS COLLAPSED CAUSING DAMAGE TO THE BODYWORK AROUND THE WHEEL ARCHES. THIS SAME FAILURE OF SUSPENSION COLLAPSE IS HAPPENING REPEATEDLY TO TESLA CARS. IT IS VERY CONCERNING THAT INSTEAD OF REMEDYING THE PROBLEM AND REPAIRING THESE LIGHTLY DAMAGED VEHICLES THEY ARE INSTEAD BEING AUCTIONED OFF AS SALVAGE VEHICLES. NORMALLY AN EXPENSIVE CAR LIKE THIS WHICH HAS SUFFERED ONLY MINOR DAMAGE WOULD BE REPAIRED. IT WOULD APPEAR THAT TESLA IS SCARED THAT A REPAIRED VEHICLE WOULD PROBABLY FAIL AGAIN AND THAT THEY WOULD BE HELD RESPONSIBLE. PLEASE LAUNCH A FULL INVESTIGATION INTO THE CAUSE OF THESE FAILURES. THANK YOU. CONCERNED CITIZEN.

• 12/12/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THERE IS A LEAKING GLUE LIKE SUBSTANCE COMING FROM THE INFOTAINMENT SYSTEM THAT CONTROLS ALL SAFETY COMPONENTS OF THE VEHICLE WHICH CAN CAUSE A SAFETY HAZARD AS WELL AS HEALTH AND ENVIORMENTAL CONCERNS.

• 12/10/2020· UNKNOWN OR OTHER

  ON THE FIRST USED OF THE DAY, THE INSTRUMENT CLUSTER TAKES ABOUT 45-60 SECONDS TO BOOT UP. THIS MAKES THE CAR UNDERIVABLE UNTIL THE SCREEN IS ACTIVE. I HAVE HAD THE ISSUE SINCE JULY, TESLA HAS INVESTIGATED THE LOGS NUMEROUS TIMES TO NO AVAIL. I AM NOW BEING TOLD IT IS A FIRMWARE ISSUE THEY ARE AWARE OF. BUT, THERE IS NO TIMELINE FOR A FIX. I FIND THIS VERY DANGEROUS AND ANNOYING. IF I HAD TO MOVE THE CAR QUICKLY IN ANY KIND OF AN EMERGENCY, I CANNOT DO SO. THE CAR IS COMPLETELY UNDERIVABLE UNTIL THE INSTRUMENT CLUSTER BOOTS UP. OTHER THAN WAITING, THE ONLY OPTION I HAVE BEEN GIVEN IS TO PAY $2,500 FOR A NEWER VERSION OF THE MAIN COMPUTER. THIS IS TOTALLY UNACCEPTABLE TO ME, AS THE CAR IS STILL UNDER WARRANTY. AS PER YOUR NOTE BELOW, THE CAR IS ALWAYS STATIONARY. AS SAID ABOVE, IT IS UNDERIVABLE UNTIL THE SYSTEM BOOTS UP.

• 12/09/2022· SEATS

  The 2nd row seats are loose and Tesla will not help cover the costs of repair citing its normal wear and tear. This is a safety issue that should be covered due to it only being a 6 year old car. This would mean that Tesla seats should be expected to fail after 6 years. That seems like a problem to me.

• 12/08/2019· SUSPENSION

  HERE IS A VIDEO THAT A TESLA OWNER HAS POSTED ON YOUTUBE SHOWING HOW HIS SUSPENSION HAS FALLEN APART. HTTPS://WWW.YOUTUBE.COM/WATCH?V=2-Q9MS8QBJO THIS IS HAPPENING OVER AND OVER TO TESLAS DUE TO THEM HAVING ABSURDLY FRAGILE SUSPENSION COMPONENTS. THE OWNER IS ADAMANT THAT THIS WAS NOT CAUSED BY ANY KIND OF ABUSE OF THE VEHICLE. THE OWNER CAN EASILY BE IDENTIFIED FROM THE YOUTUBE CHANNEL AND ALSO FROM THIS EARLIER CLIP HE POSTED.HTTPS://WWW.YOUTUBE.COM/WATCH?V=JZKTDA8CEQW THIS IS A SYSTEMIC FAILURE. THE OWNER HAS COMMENTED THAT IF THIS FAILURE HAD OCCURRED AT SPEED IT WOULD LIKELY HAVE BEEN FATAL.. PLEASE TAKE ACTION. PLEASE NOTE THAT THE VIN OF A JUNKYARD TESLA HAS BEEN USED IN ORDER TO COMPLETE THIS SUBMISSION. I HAVE DONE THIS BECAUSE IT IS URGENT THAT THIS PROBLEM IS INVESTIGATED. THANK YOU. KEEF

• 12/08/2018· VISIBILITY/WIPER

  WINDSHIELD CAUSES A DOUBLE VISION ISSUE WITH OBJECTS INCLUDING OTHER VEHICLES AND BARRIERS, AS WELL AS LIGHTS INCLUDING, HEADLIGHTS, TAIL LIGHTS, BRAKE LIGHTS, TRAFFIC LIGHTS, STREET LAMPS, AND ANY OTHER LIGHTING. THIS HAPPENS DURING THE DAY AND NIGHT. CAUSES ISSUES WITH VISION AND CAUSES HEADACHES WHILE DRIVING. THIS HAS BEEN AN ISSUE SINCE PURCHASE OF THE VEHICLE.

• 12/08/2017· SUSPENSION

  HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26856901&ROWNUMBER=55&LOADRECENT=TRUE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS CAUSING THE WHEELS TO JAM UP INTO THE WHEEL WELLS AND DAMAGING THE BODYWORK AROUND THE WHEEL WELLS. NO AIR-BAGS HAVE DEPLOYED. THERE IS NO COLLISION DAMAGE. THIS IS YET ANOTHER EXAMPLE OF TESLA SUSPENSION COLLAPSE CAUSED BY BAD DESIGN, SHODDY CONSTRUCTION, AND GIMMICKY SOFTWARE CONTROL OF EVERY FUNCTION IN THE CAR RIGHT DOWN TO THE RIDICULOUS DOOR HANDLES. PLEASE TAKE THIS DANGEROUS TOY AWAY FROM ITS OWNERS BEFORE MORE PEOPLE GET KILLED. THANK YOU. VERY CONCERNED CITIZEN.

• 12/06/2019· SUSPENSION

  PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER WRECKED TESLA TO MAKE THIS SUBMISSION BECAUSE THE SALVAGE AUCTION SITE HAS NOT PROVIDE THE FULL VIN. HERE IS YET ANOTHER TESLA WITH A BROKEN SUSPENSION. HTTPS://WWW.COPART.COM/LOT/56584359 THERE IS HARDLY ANY DAMAGE TO THE FRONT OF THE TESLA. NOT SO MUCH AS A BROKEN HEADLIGHT. THE AIRBAGS HAVE BEEN DEPLOYED - MOST LIKELY BECAUSE THE FRONT SUSPENSION HAS FALLEN TO BITS AND THE WHEEL HAS GONE SEVERELY WHOMPY WHICH WOULD CAUSE A VIOLENT SWERVE AND DECELERATION. THERE IS A CLEAR PATTERN OF FAILURES IN TESLA SUSPENSIONS. THE ALLOY WHEELS ARE QUITE FRAGILE AS HAS BEEN SHOWN IN CRASH TESTING. IN CASE AFTER CASE TESLA SUSPENSIONS FALL APART ALL TOO EASILY. THIS IS BOTH INSANE AND LUDICROUS. PLEASE INVESTIGATE. KEEF ( WHO IS NOT UNHINGED AS ALLEGED BY ELON MUSK)

• 12/06/2019· SUSPENSION

  YET ANOTHER TESLA WITH THE BACK WHEEL SNAPPED OFF. HTTPS://WWW.COPART.COM/LOT/56738699/PHOTOS THIS IS NOT CRASH DAMAGE...IT IS SELF-INFLICTED INJURY TO SUSPENSION. WHY DON'T YOU GUYS GET OUT OF THE OFFICE AND GO AND INSPECT SOME OF THESE CARS? TAKE A MECHANIC WITH YOU. HE WILL CONFIRM THAT THE SUSPENSION PARTS ARE NOT STRONG ENOUGH FOR A BILLY CART LET ALONE A 3 TON CAR WITH INSANE/LUDICROUS POWER AND ACCELERATION. NHTSA AND TESLA HAVE BLOOD ON THEIR HANDS. PLEASE DEMAND A RECALL IMMEDIATELY. THANK YOU. KEEF

• 12/04/2020· SUSPENSION

  THE CONTROL ARM FOR THE FRONT DRIVER SIDE WHEEL BROKE ALL OF A SUDDEN. THERE WAS NO IMPACT THAT CAUSED THIS. I HEARD A LOUD METAL GRINDING NOISE WHILE REVERSING THE CAR OUT OF GARAGE, WHILE THE CAR WAS RESISTING TO MOVE BACK. THE WHEEL ALSO STARTED RUBBING AGAINST THE WALLS & DAMAGING IT. CALLED THE TOWING SERVICE & THEY FOUND THE CONTROL ARM BROKEN & GRINDING AGAINST THE WHEEL. THE FRONT SUSPENSION COULD HAVE COLLAPSED IF I HAD DRIVEN EVEN A LITTLE BIT. FINALLY TOWED BACK TO SERVICE CENTER, AWAITING FOR A RESPONSE FROM TESLA SERVICE TEAM

• 12/04/2019· SUSPENSION

  HERE IS ANOTHER MODEL X IN THE SALVAGE AUCTION YARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34470734&ROWNUMBER=3&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE IT IS LISTED AS HAVING FRAME AND SUSPENSION DAMAGE. THE DRIVER'S SIDE FRONT WHEEL IS DISPLACED IN THE WHEEL WELL AND THE TIRE IS SHREDDED AROUND THE ENTIRE CIRCUMFERENCE. SINCE IT IS THE DRIVERS SIDE IT IS HIGHLY UNLIKELY THAT THIS DAMAGE WAS CAUSED BY SCRAPING THE CURB. PLEASE ADD THIS ONE TO THE VAST CATALOGUE OF TESLA SUSPENSION FAILURES. THANK YOU. KEEF.

• 12/03/2024· ENGINE

  The contact owns a 2016 Tesla Model X. The contact stated that while stopped at a red light and activating the air conditioning, the computer system was stuck or frozen for a moment. The contact stated that the vehicle restarted independently, and the computer was buffering when the light turned green, and the vehicle hesitated before responding and driving as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

• 12/02/2020· ELECTRICAL SYSTEM

  I OWN 2 TESLAS (2013 S AND 2016 X) AND WITHIN 6 WEEKS BOTH CENTER SCREENS WENT BLANK. THE STATED REASONS BY TESLA FOR THE DEFECT FOR THE S IS LISTED AS "MS TEGRA MCU LTE PREM W-D MOTHERBOARD NA(1004740- 10-A)" AND FOR THE X IT'S LISTED AS "MCU, MDLSX, NA PREMIUM, REMAIN (64GB)(1098010-99-H)". I'M CONVINCED IT'S A BUILT-IN FLAW THAT SHOULD BE COVERED BY TESLA VS THE OWNERS. ALSO, UPON MY REQUEST TO SEND ME THE DIAGNOSTIC LOGS THAT WOULD ALLOW ME TO VERIFY WETHER IT'S TRULY THE MOTHERBOARD OR THE SC CARD THAT IS DEFECT, TESLA REFUSED TO DO SO. IT'S A CRITICAL PIECE OF INFORMATION FOR ANY OWNER TO BE ABLE TO SEE AND READ.

• 12/01/2021· STEERING,SUSPENSION,POWER TRAIN

  MCU computer has failed multiple times, including one time, middle of a very hot summer day, turning on high heat and rolling up windows, until computer rebooted (seemed like forever), while on the freeway. Tesla later notified us of a recall of the MCU, but repeatedly denied our claim, even though they admitted the MCU was the culprit, "just 'cause". The steering is greatly affected by front motor and its half-shafts. Had repaired right before warranty expired, but the problem remained. Tesla techs all warned us that it would happen again, which it did shortly after, and Tesla refused to repair it again, except to replace the failed components with identical components, all at our cost (thousands of dollars). Tesla techs said that the problem was a notoriously bad design of the half-shafts. They said it was fixed in newer front drive units, but that our only option was to keep replacing the defectively designed parts. When it has this problem, the car wants to steer left or right, but never straight ahead, and can pull suddenly to one side, making driver appear to be drunk from the sudden left-right-left-right motions. Tesla experts have told us that the only fix is to buy a new Tesla.

• 12/01/2020· SUSPENSION

  TESLA MODEL X FRONT LEFT FORE LINK FAILED WHILE BRAKING AT AN INTERSECTION ON CITY STREETS 1/2 MILE FROM HOME. ACCIDENT OCCURRED AT 5 MPH OR LESS. VEHICLE WAS DRIVEN BACK TO HOME. ANY APPLICATION OF THE BRAKE CAUSED LF WHEEL TO MOVE REARWARD AND CONTACT REAR OF WHEEL WELL. LINER WAS RIPPED OFF, RETRIEVED OFF THE GROUND, AND PLACED IN TRUNK OF CAR. TIRE RUBBED AGAINST WHEEL ARCH LINER (WHEEL LINER) RIPPING IT OFF AND DESTROYING IT. ELECTRICAL LINES BEHIND LINER HAD INSULATION DAMAGED. HYDRAULIC LINES BEHIND LINER WERE LOOSENED. DISC BRAKE DUST SHIELD WAS DAMAGED. VEHICLE WAS TOWED TO A TESLA REPAIR FACILITY. WHILE THERE WERE SCRATCHES ON THE LEADING EDGE OF THE FORE LINK, INDICATING CONTACT WITH AN OBJECT, DRIVER HAS NO RECOLLECTION OF THIS EVENT AND IF IT OCCURRED, IT HAD TO MONTHS (OR YEARS) BEFORE THE FAILURE AT THE KNUCKLE BALL JOINT RING. PART WAS REPLACED AT OWNER'S EXPENSE. DAMAGED PART WAS REQUESTED BUT NOT PROVIDED FOR INSPECTION. TESLA TOOK PHOTOS OF THE LINK PRIOR TO REPLACEMENT (ATTACHED). THIS ENTRY SHOULD BE FILED WITH NHTSA INVESTIGATION PE 20-020.

• 11/30/2020· SUSPENSION,WHEELS

  TL* THE CONTACT OWNS A 2016 TESLA MODEL X. EQUIPPED WITH TIRE BRAND: BRIDGESTONE TIRES, TIRE LINE TO1027257-00-8, TIRE SIZE: 275/45R/20 CCLXS, DOT # UNKNOWN. THE CONTACT STATED THAT THE VEHICLE'S STEERING HAD BEEN SHAKING IN THE CONTACT'S HAND WHILE DRIVING. THE CONTACT'S DAUGHTER WAS DRIVING THE VEHICLE AND SHE FELT A BOOM IN THE VEHICLE. THE TWO TIRES ON THE PASSENGER SIDE OF THE VEHICLE HAD FLATTENED.THE VEHICLE WAS TOWED TO THE DEALER TESLA 52 DERWOOD CIR, ROCKVILLE, MD 20850 (301) 738-6523 . THE DEALER SAID THAT THE ENTIRE SUSPENSION SYSTEM HAD FAILED. THE CONTACT HAD THE REPAIRS COMPLETED AT THE DEALER AT A COST OF $8,000. THE MANUFACTURER STATED THAT THE WARRANTY HAD EXPIRED AND WOULD NOT ASSIST WITH THE REPAIR COSTS. THE FAILURE MILEAGE WAS 34,000. *BF*JB

• 11/30/2020· SUSPENSIONCrash

  I WAS GETTING HOME, DRIVING INTO MY DRIVEWAY AT A SPEED OF 5 MILES AN HR. I BRAKED TO PARK THE CAR AND I HEARD A JERK AND THE CAR MADE A BIG NOISE AND THEN HIT THE FRONT OF MY HOME DOOR. I REVERSED AND BRAKED TO SEE IF IT WOULD HAPPEN AND IT DID AND THE CAR FELT LIKE IT WAS VERY HEAVY. WE THEN PARKED ON THE DRIVEWAY AND CALLED TESLA ROADSIDE ASSISTANCE AND THEY INFORMED US TO GET IT TOWED TO A TESLA DEALERSHIP. TESLA, REFUSED TO PAY FOR THE TOWING OR THE REPAIRS OR PROVIDE A LOANER CAR. WE REQUESTED THEM TO REPLACE IT AS PART OF THE WARRANTY, WHICH THEY REFUSED TO DO. WE UNDERSTAND THERE ARE MANY PEOPLE WHO ARE DEALING WITH A SIMILAR ISSUE. THIS IS VERY CONCERNING THAT TESLA IS KNOWINGLY PUTTING OUR LIVES AT RISK, INSTEAD OF ADDRESSING A KNOWN ISSUE.

• 11/29/2020· SUSPENSION

  IN 2019 AIR SUSPENSION COMPRESSOR FAILED- REQUIRED 3500 DOLLARS TO FIX, WAS TOLD ITS WEAR AND TEAR. AGAIN ON NOV 20TH AIR SUSPENSION FAILED SIGN COMING UP. TIRES VERY CLOSE TO BODY, CAR SITTING LOW ON ROAD.

• 11/29/2016· SUSPENSIONCrash

  HERE IS A MODEL S IN THE JUNKYARD HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=23232693&ROWID=41&PAGESOURCE=VEHICLERESULTS IT HAS BEEN IN A COLLISION. THE SUSPENSION APPEARS TO HAVE COLLAPSED. THE LH FRONT WHEEL IS JAMMED BACK IN THE WHEEL WELL THE TREAD ON THE TIRE OF THE LH FRONT WHEEL HAS BEEN WORN AWAY WHICH IS ALMOST CERTAIN TO HAVE HAPPENED BEFORE ANY CRASH. THERE HAVE BEEN MANY OTHER CASES OF COLLAPSED SUSPENSIONS IN TESLAS. IT IS REPORTED THAT THE CARS LACK ANY FORM OF LIMIT STOPS ON THE SUSPENSION SO THAT A SIMPLE AIR LEAK IN THE SYSTEM CAN HAVE CATASTROPHIC CONSEQUENCES. PLEASE INVESTIGATE.

• 11/28/2020· STRUCTURE,UNKNOWN OR OTHER

  WHILE I WAS DRIVING ON THE FREEWAY, THE ROOF TAP FLEW OFF THE CAR IN MID-JUNE 2020. I MADE AN APPOINTMENT AND HAD IT FIXED, AND COMPLAINED TO THE MANAGER AT BURBANK SERVICE CENTER IN LOS ANGELES. THEY IGNORED MY COMPLAINT AND THE SAFETY HARZARD POSTED TO THE SAFETY OF THE FREEWAY. I REQUESTED THEY REPAIRED IT UNDER THE WARRANTY. THEY REFUSED, AND CHARGED ME OVER $1400 FOR THE REPLACEMENT OF THE NEW ROOF TOP. NOW, I SAW THE RECALL, AND I TRIED TO GET REFUNDS FOR THE REPLACEMENT. THEY REFUSED.

• 11/28/2020· STEERING

  TESLA ALERTED ME TO THEIR RECALL IN FEB 2020 RELATED TO BOLTS HTTPS://WWW.TESLA.COM/SUPPORT/MODEL-X-STEERING-ASSIST-MOTOR-BOLT-RECALL AS OF LAST COMMUNICATIONS IN OCT 2020, TESLA STILL DIDN'T HAVE PARTS IN MY REGION AND DIDN'T HAVE ANY ADD'L INFORMATION TO PROVIDE. THEIR RESPONSES INCLUDED A "DON'T WORRY...ISSUES ONLY OCCUR IN COLD REGIONS IN THE NORTHEAST THAT USE A SPECIAL KIND OF SALT". - WHICH IS THE REGION I LIVE IN. (EMAIL TRANSCRIPT ATTACHED) IS THERE A STANDARD FOR A MFR TO HAVE TO MANAGE A RECALL?

• 11/27/2020· SUSPENSION

  WHILE MANEUVERING IN REVERSE AT LOW SPEED IN A FLAT COMMERCIAL PARKING LOT ABOUT A MILE FROM MY HOME. I WAS MANEUVERING TO ENTER A PARKING SPACE, AT ONLY ONE OR TWO MILES PER HOUR. I HEAR A LOUD NOISE. THE VEHICLE STARTED MAKING A LOUD NOISE. I DETERMINED THAT SOME SORT OF CATASTROPHIC FAILURE HAD HAPPENED IN THE FRONT PASSENGER SIDE SUSPENSION. THE WHEEL WELL LINER WAS TORN FROM THE FRONT WHEEL WELL. THE TOW TRUCK DRIVER VISUALLY CONFIRMED THAT THE FRONT PASSENGER SUSPENSION HAD FAILED (THEY MENTIONED A PART BY NAME, BUT I DON'T RECALL WHAT THEY SAID). THE VEHICLE WAS TOWED TO TESLA SERVICE WATERTOWN, WHERE A FEW DAYS LATER THEY CONFIRMED, IN THEIR WORDS "FOUND RH FRONT FORE LINK, WHEEL ARCH LINER, AND FENDER GARNISH REQUIRE REPLACEMENT, AND VEHICLE REQUIRES ALIGNMENT". THEY DENIED THE SERVICE UNDER WARRANTY, STATING THAT IN THE VIEW OF THEIR SERVICE TECHNICIANS, I HAD STRUCK SOME SORT OF OBSTACLE CAUSING THE FAILURE. FOR THE RECORD: I DID NOT. THERE WAS NO NOTABLE COLIISION OR ROAD HAZARD STRIKE IN THE PERIOD LEADING UP TO THIS SUSPENSION FAILURE. I PAID $1319 OUT OF POCKET (AND LOST THE USE OF THE VEHICLE FOR 5 DAYS WAITING ON PARTS) TO RESTORE THE VEHICLE TO SERVICE, AND THERE'S STILL A DEFERRED ITEM FROM THE SERVICE ITEM I HAVEN'T ADDRESSED YET: "FRONT CAMBER WAS NOT ABLE TO BE ADJUSTED DUE TO HARDWARE, AND WILL REQUIRE REPLACEMENT IN THE FUTURE. ALSO NOTED VEHICLE HAS VIBRATION UNDER ACCELERATION. RECOMMEND SCHEDULING FOLLOW UP FOR AXLES AND MOTOR MOUNT." WHEN I READ TODAY THAT THE NHTSA WAS INITIATING AN INVESTIGATION INTO SOMETHING SIMILAR, I WANTED TO ADD MY DATA TO THE COMPLAINT. ATTACHED IS THE SERVICE INVOICE FROM TESLA RELATED TO THIS ISSUE.

• 11/27/2020· SUSPENSION

  I HAVE BEEN NOTICING MY 2016 TESLA MODEL X 90D HAS BEEN MAKING A STRANGE RATTLING NOISE FROM THE FRONT RIGHT TIRE/SUSPENSION AREA. IT ONLY MAKES THAT NOISE AT LOWER SPEEDS OF 30MPH OR LESS. WHEN I TOOK IT IN FOR SERVICE ON OCTOBER 27, 2020, THEY SHARED THAT IT WAS LIKELY THE AIR SUSPENSION SYSTEM THAT NEEDED TO BE REPLACED, BUT THEY WEREN'T SURE AND THEY RECOMMENDED WE NOT REPLACE IT UNTIL IT FAILED (I.E. WOULD NO LONGER ADAPT TO GOING UP OR DOWN WHEN WE PULLED INTO OUR DRIVE-WAY, ETC...). AFTER READING THE INVESTIGATION THAT WAS RECENTLY ANNOUNCED, I THOUGHT IT WAS GOOD TO SHARE THIS INFORMATION WITH YOUR TEAM AS IT COULD BE A SIMILAR ISSUE. THE NOISE, WHICH SOUNDS LIKE A RATTLING OR SOMETHING IS LOOSE, BEGAN AROUND MAY OF 2020. IN ADDITION, I HAVE FOUND IT VERY ODD THAT I HAVE HAD TO REPLACE TIRES WITHIN ONE YEAR OF PURCHASING THEM BECAUSE THE INSIDE AREA OF BOTH REAR TIRES HAVE WORN DOWN COMPLETELY TO THE TREAD. DURING MY LAST SERVICE ON OCTOBER 27, 2020, THEY SAID THEY WOULD ADJUST THE REAR SUSPENSION SO THE TIRES WOULD NOT WEAR OUT LIKE THAT AS IT WAS LIKELY DUE TO AN ALIGNMENT/CAMBER ISSUE WITH HOW THE SUSPENSION WAS RIDING.

• 11/27/2020· UNKNOWN OR OTHER

  ON SATURDAY OCTOBER 24. MY TOUCH SCREEN WHEN BLANK. FOR SEVERAL HOURS WITH 1:20MIN WHILE DRIVING. HAPPENED BETWEEN 9AM TO NOON. I WON'T BE ABLE TO USE ANY CONTROL BESIDE DRIVING . AFTER I READ AN ARTICLE ONLINE WHICH MENTIONED TESLA WILL FIX IT FOR FREE AND SCHEDULED A REPAIR ON NOV12. THEY THEN CANCELLED MY APPOINTMENT BY SAYING MY PROBLEM CAUSED BY SOFTWARE GLITCH NOT HARDWARE. PLEASE SEE ATTACHED SCREENSHOT OF THEIR RESPONSE ON NOV 14!

• 11/27/2020· SUSPENSION

  UPPER CONTROL ARMS ON BOTH DRIVER AND PASSENGER SIDE HAD TO BE REPLACED BECAUSE OF LOUD NOISES WHEN GOING OVER EVEN SMALL BUMPS AND ALSO WHILE ATTEMPTING TO STEER CAR AT SLOW SPEEDS. EACH SIDE WAS REPLACED IN QUICK SUCCESSION, ABOUT A MONTH OR TWO APART AND WAS OUTSIDE OF THE 5 YR/100000 MILE WARRANTY AND SERVICE AND PART CHARGES INCURRED. SERVICE DATE IDENTIFIED BELOW APPROXIMATE, DONT HAVE THE ACTUAL DATE HANDY

• 11/26/2022· SERVICE BRAKES

  The Model S and X has a recall for vehicles from 2015 to October 2016 builds. The recall is about the "parking break not released" when shifting to drive. My Model X is built in November 2016 and occasionally gets the warning of "parking break not released" from time to time. I would like to aware you guys and to please look into this issue that im facing. It may help if you guys over at NHTSA can look into what parking break Part numbers are installed on models earlier than my November 2016 built. Thanks!