2016 Lexus RX350

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/22/2017· SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. ALL THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED AND COULD NOT BE DRIVEN. THE CONTACT DID NOT KNOW IF THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE LEGS, CHEST, AND BACK. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT CALLED LEXUS OF TOWSON (1040 YORK ROAD, TOWSON, MD 21204; 410-769-9400) WHO INFORMED THE CONTACT THAT THEY WERE NOT FAMILIAR WITH THE VEHICLE HAVING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

• 12/20/2017· AIR BAGS,STRUCTURE,ENGINECrash

  AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.

• 12/03/2019· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..

• 12/02/2019· VISIBILITY/WIPER

  PASSENGER WIPER WAS MAKING A LOUD KNOCKING SOUND AND HITTING THE HOOD. LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD.

• 12/02/2016· POWER TRAIN,UNKNOWN OR OTHER

  I WAS AT A STOP LIGHT THE CAR ALL OF A SUDDEN WOULD NO LONGER ACCELERATE YET THE CAR WAS IN DRIVE. I TOOK IT TO THE DEALERSHIP AND THEY CAN NOT REPLICATE AND SO I AM STILL DRIVING THE VEHICLE. HOPING IT WILL NOT HAPPEN WHILE DRIVING. *TR

• 11/30/2016· STEERING

  TL* THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK WITHOUT WARNING AND THE VEHICLE WOULD PULL TO THE RIGHT. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. UPDATED 01/26/2017*CT CARFAX CANNOT PROCESS VIN UPDATED 7/12/18*JB *TR

• 11/29/2020· VISIBILITY/WIPER

  SUNROOF SPONTANEOUSLY SHATTERED

• 11/26/2018· UNKNOWN OR OTHER

  POOR BRAKING, DANGEROUSLY AT TIMES. ALSO HAS TO HOLD GAS NOZZLE ALMOST ALL THE TIME WHILE FILLING UP OR THE GAS WILL SHUT OFF EVEN THE TANK IS NOT FULL

• 11/17/2016· UNKNOWN OR OTHER

  VEHICLE VIBRATION FELT STANDING STILL AND WORSENS AS ACCELERATION SLOWLY STARTS FORWARD. CONTINUES ALSO AT SLIGHT ACCELERATION AT HIGHER SPEEDS JUST TO MAINTAIN SPEED LIMIT. VIBRATION CAN BE FELT IN STEERING WHEEL, ACCELERATOR PEDAL, GEAR SHIFT AND AT SPECIFIC START UP SPEEDS THE ENTIRE VEHICLE. THIS DOES NOT CHANGE WHEN DRIVING ON DIFFERENT SURFACES OR ROADWAYS. VIBRATION HAS BEEN NOTED AND EXPERIENCED ALSO BY DEALERSHIP TECHNICAL PERSONNEL WITH NO REMEDY. THIS PROBLEM HAS EXISTING SINCE PURCHASING VEHICLE IN JAN 2016 AND DEALERSHIP COMPLAINT AT 997 MILES ON VEHICLE.

• 11/15/2023· VISIBILITY

  The contact owns a 2016 Lexus RX350. The contact stated while driving at an undisclosed speed, the moon roof independently fractured. The contact stated no object had struck the moon roof to cause the fracture. The vehicle was taken to the dealer and the contact was informed that the moon roof needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.

• 11/11/2017· AIR BAGS,SERVICE BRAKESCrash

  WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS

• 11/09/2020· FUEL/PROPULSION SYSTEM

  THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY A MONTH LATER, I SAW THAT TOYOTA AND LEXUS WERE RECALLING VARIOUS MODELS AND YEARS WITH A SIMILAR ISSUE THAT WE EXPERIENCED. ALTHOUGH THE 2016 RX350 IS NOT CURRENTLY INCLUDED, I CONTACTED LEXUS BECAUSE THE COINCIDENCE WAS TOO MUCH TO IGNORE. LEXUS ADVISED THAT OUR VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL NHTSA 20V012000.

• 10/27/2025· ELECTRICAL SYSTEM

  The electronic screen on dashboard that displays map, HVAC, etc. turns pink then black and disappears for several minutes. One then has no control over the various functions displayed on the screen. I've done a hard reset by disconnecting the battery for several minutes...to no avail. Thank you.

• 10/21/2021· STRUCTURE

  The sunroof exploded while driving at freeway speeds with no apparent reason. Temperature was 75 degrees outside.

• 10/17/2021· TIRES

  I brought my vehicle in for damage sustained due to flooding from hurricane Ida. I was told that part of the damage was to 3 tires. I was later informed that the tires need to be replaced due to wear & tear. This vehicle had 18,969 miles of local driving at the time. I’ve never heard of tires being “worn out” on a vehicle purchased brand new with such low mileage. There has to be some kind of defect!

• 10/11/2024· FUEL/PROPULSION SYSTEM

  Car has a continuous gas smell after start up. When a/c or heat is turned off the car cabin smells of gaslione. I have taken to the car to lexus dealership repeatedly and have been advice car operates as intended. There is also a hissing noise coming from the rear driverside tire area near the gas tank.

• 10/10/2018· UNKNOWN OR OTHER,ENGINEFire

  I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZARD LIGHTS. WHEN I GOT OFF THE CAR, I IMMEDIATELY OPENED THE FRONT HOOD AND SAW THE FIRE BETWEEN RADIATOR AND ENGINE CYLINDER BLOCK. I IMMEDIATELY CALLED 911. MY DAUGHTER CALLED HER MOM SAYING OUR CAR IS ON FIRE. MY WIFE SUGGESTED MY DAUGHTER TO VIDEO TAPE THIS. WHILE MY DAUGHTER WAS VIDEO TAPPING THIS EVENT, THE 911 RESPONDER SUGGESTED WE GET IN A SAFE DISTANCE FROM THE CAR AND THAT THE FIRE RESPONDERS ARE ON THEIR WAY TO THIS INCIDENT. WE IMMEDIATELY GOT TO A SAFE DISTANCE. WITHIN 5 MINUTES FROM THE CALL, THE FIRE CHIEF ARRIVED AND BLOCKED THE TRAFFIC. BY THIS TIME, THE FIRE SPREAD TO THE DRIVER AND PASSENGER AREA. WE HEARD THE AIRBAGS AND TIRES EXPLODING. THE FIRE TRUCKS CAME AND THE FIRE FIGHTERS STARTED TO EXTINGUISH THE FIRE WITH WATER & FOAM. THE CAR HAD COMPLETELY BURNED TO TOTAL LOSS. PLEASE NOTE MY DAUGHTER, 14 YEAR OLD AND I ARE IN COMPLETE SHOCK AND TRAUMATIZED WITH THIS HORRIFIC INCIDENT. MY DAUGHTER IS HAVING NIGHTMARES FROM THIS AND WE ARE SCARED WITH THIS EVENT.

• 10/06/2016· VISIBILITY/WIPER

  2016 RX MODELS EQUIPPED WITH THE HEADS-UP DISPLAY HAVE AN ISSUE WITH THE OEM WINDSHIELD SHOWING A SECOND IMAGE OF BRIGHT LIGHTS AT NIGHT. THIS OCCURS FOR STREETLIGHTS, STOPLIGHTS, LED TAIL LIGHTS, AND EVEN INCANDESCENT TAIL LIGHTS. THE DOUBLE IMAGE IS CLEAR AND DISTINCT APPROXIMATELY 1/4" BELOW THE ORIGINAL IMAGE AT 100 FEET AHEAD OF THE BRIGHT OBJECT AND IT SLOWLY MOVES TO JOIN THE ORIGINAL IMAGE AS YOU APPROACH THE BRIGHT OBJECT. WHEN DRIVING AT NIGHT, THIS GIVES A PARALLAX EFFECT AND IS DISTRACTING. DUE TO A CHIP IN THE WINDSHIELD, THE OEM WINDSHIELD WAS REPLACED WITH ANOTHER OEM WINDSHIELD THAT ALSO DEMONSTRATED THE SAME ISSUE. OTHER 2016 RX MODELS AT THE DEALER EXHIBITED THE SAME EFFECT. NOTHING CAN BE DONE AT THIS TIME FROM THE DEALER AND THE DISTRICT MANAGER.

• 10/02/2016· AIR BAGS,STRUCTURE,SEATSCrash

  WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.

• 09/26/2025· SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING,AIR BAGS

  The contact owns a 2016 Lexus RX 350. While the contact was inside the building where she worked, the hazard lights were flashing unintendedly. When the contact arrived at the residence, the hazard lights were flashing again. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the air bag warning light was illuminated. The contact stated that on a separate occasion, there was an abnormal vibrating sound coming from underneath the brake pedal. No warning lights were illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

• 09/23/2020· VEHICLE SPEED CONTROL

  I REPORTED THE SPEEDOMETER ISSUE TO LEXUS CHANTILLY, VA WHEN I DROVE ON HIGHWAY FROM VA TO IN, THE LEXUS SPEEDOMETER SHOWS 83, AND MY WAZE SHOWS 75. ITS 8 MPH DIFFERENCE. I ALSO HAVE NOTICED OF THE MPH DIFFERENCE BETWEEN 6 TO 8 MPH. LEXUS SAID, I REQUIRED TO PAY FOR THE REPAIR, WHEN THIS SPEEDOMETER IS DEFECTED BY LEXUS DESIGN. IT HAS DO NOTHING WITH PERSONAL WEAR, ETC. I DROVE OTHER HONDA PILOT, AND THE SPEEDOMETER SHOWED CORRECTLY AGAINST THE TRAFFIC PATTERN, AND WAZE APP, BUT THE 2016 LEXUS DOESNT SHOW THE CORRECT BASED ON TRAFFIC FLOW, AND WAZE APP. THE TRAVEL FROM LEESBURG, VA TO INDIAOPOLIS, IN SHOULD BE 547, BUT ENDED AT 601 MILES. IM OK IF ITS JUST FEW MILES DIFFERENCES, BUT 50 MILES PER EVERY 500 MILES IS HUGE, 5% ERROR. I THINK ITS BECAUSE OF SPEEDOMETER AND IMPACT ERROR ACTUAL MILES. I WENT TO LEXUS CHANTILLY, VA TO PERFORM RECALL FOR OTHER THING, DOOR HANDLE, BUT THEY SAID, WONT LOOK AT SPEEDOMETER ISSUE, UNLESS I PAY FOR IT. THEN I CALLED LEXUS CORPORATION TO OPEN THE CASE, AND THE LEXUS CASE MANAGER WONT HONOR OR FIX MY ISSUE. THIS IS SERIOUS SAFETY ISSUE, AND SHOULD BE COVERED BY LEXUS DUE TO THEIR DEFECTIVE ISSUE. I HAVE 4 PHOTOS TO ATTACH.. CAN YOU ASSIST ME TO CONTACT LEXUS TO FIX BASED ON PHOTOS. THANK YOU... I CAN BE REACHED VIA [XXX] - [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 09/23/2019· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2016 LEXUS RX350. WHILE ACCELERATING FROM A STOP SIGN AT APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM WHERE A CAT SCAN WAS COMPLETED, WHICH SHOWED A LARGE HEMATOMA ON THE CONTACT'S HEAD. THE CONTACT ALSO MENTIONED THAT HE TOOK BLOOD THINNER MEDICATION AND LATER HIS ENTIRE FACE TURNED BLACK AND BLUE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DIAGNOSED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THROUGH RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT *AS

• 09/17/2025· STRUCTURE

  Both sides of the black wheel guides have popped off causing damage to the front bumper and wheel fenders.

• 09/03/2021· SERVICE BRAKES

  “low braking power” message

• 09/01/2024· POWER TRAIN

  Upon parking after 20-mile drive, severe leak of transmission oil from transmission oil cooler area, no warning messages/lights or fault codes present. No evidence of leak at starting point for drive, was sudden failure internal to transmission cooler with no evidence of impact/vibration damage or corrosion; failure was perhaps at welds of fins to tubing. Leaking oil creates fire and slip hazard, lack of any kind of warning to driver would have allowed continued driving until transmission failed except for luck that this was short trip. Vehicle has never been damaged in a crash, has been carefully inspected and maintained since purchase new. This is not a wear item and should never fail without external damage or corrosion, certainly not at 45,000 miles. Difficult to believe that this anything other than a manufacturing defect on this early production (VIN ending 002034) vehicle. Repaired by Lexus dealer with Lexus covering half of cost as “goodwill” (cost to me at ~$1,050 incl. towing), although dealer attempted to return vehicle without having reinstalled air duct and lower shroud.

• 08/31/2022· ELECTRICAL SYSTEM,STRUCTURE

  Water may leak from heavy rain, from the sunroof region into a part of the roof, leading to water leaking from the interior microphone above the driver seat. Seems to be a common issue amongst 2016-2017 RX350’s but no recalls. This is a safety issue given that the microphone is where the water leaks to, compromising other electrical systems. In addition, water builds and wets the headliner causing mold/mildew smell, possibly leading to future mold build up which is harmful to health. Lexus in Houston inspected and stated a new sunroof is needed, which is costly, although this is a manufacturer flaw.

• 08/25/2017· VISIBILITY/WIPER

  MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.

• 08/23/2024· STRUCTURE

  The hood latch and cable malfunctioned three times in one year. Once in January 2024 (I replaced the latch); once in July 2024 (the dealer recommended to eventually replace the cable, but was able to fix it); and most recently on [XXX] (the dealer identified the cable was faulty and needed to be replaced). The hood would close but not all the way and the hood release had no tension. There was prior warning or symptoms prior to the hood lock failure. All the records for this is with the service department of Pohanka Lexus in Chantilly, VA. I attached the most recent service visit. I took it to the Lexus dealer service center each time. I am getting it fixed this weekend by another service shop (because Lexus charges too much). This was extremely dangerous because if the hood is not secure, it could open at any time while driving and cause an accident, especially at high speeds. There is the potential that if the hood does not lock when closed after it opens, that it could possibly fly open while the car is in motion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/15/2024· STRUCTURE

  Good Afternoon, This is in relation to Customer Support Program (20LE02) - Rear Inside Door Handle May Become Inoperative. The Rear right inside door handle of my Lexus 350 became inoperative recently, but I never received a notice regarding 20LE02.

• 08/13/2016· UNKNOWN OR OTHER

  2016 RX350 IS A NEW PLATFORM. THE PASSENGER SIDE CAR PASSING INDICATOR DOES NOT ALWAYS INDICATE A CAR IN THE "BLIND SPOT". AFTER DRIVING THE CAR FOR A FEW MONTHS, I NOTIFIED MY LOCAL LEXUS DEALER. MY SALESMAN AND I DROVE MY VEHICLE FOR A TEST RUN AND THE PROBLEM CONSISTENTLY AROSE. THE SALESMAN SAID THAT THIS WAS A NEW EXPERIENCE FOR HIM IN A LEXUS VEHICLE WITH THIS FEATURE. LEXUS HAD A TEAM INSPECT THE VEHICLE. LEXUS SAID THAT THE LACK OF THE PASSING INDICATOR TO SEE ALL VEHICLES IN THE BLIND SPOT WAS NORMAL FOR THE 2016 LEXUS RX 350. I HAVE DRIVEN THE CAR FOR 8 MONTHS. I FIRST NOTICED THE APPARENT MALFUNCTION DRIVING BACK TO PA FROM FL. I BELIEVE THAT THE CAR PASSING INDICATOR SYSTEM USES RELATIVE DIFFERENCES OF SPEED BETWEEN MY CAR AND THE CAR BEING PASSED TO ACTIVATE THE FEATURE. FOR EXAMPLE, THE INDICATOR LIGHT WILL NOT GO ON WHILE I PASS A CAR A MUCH GREATER SPEED THAN THE CAR BEING PASSED. I WOULD GUESS THE DIFFERENCE MAY BE 20 MPH OR SO. HOWEVER, IF I PASS A CAR SLOWLY OR AT A LOW DIFFERENCE OF SPEED, THE CAR PASSING INDICATOR LIGHT FUNCTIONS AS ONE WOULD EXPECT. OF INTEREST IS THAT MY WIFE HAS A 2013 LEXUS RS350 WITH A CAR PASSING INDICATOR SYSTEM AND HER CAR WILL ALWAYS INDICATE A CAR IN THE BLIND SPOT REGARDLESS OF HOW FAST THE RS350 PASSES ANOTHER VEHICLE. THE LACK OF INDICATING A VEHICLE IN THE RIGHT BLIND SPOT AT ALL TIMES IN MY VEHICLE IS DANGEROUS. THIS SAFETY FEATURE HAS POOR DESIGN. THE 2016 WAS JUST INTRODUCED IN LATE 2015. LEXUS KNOWS ABOUT THIS PROBLEM AND CALLS IT A NORMAL FUNCTION. I HAVE NOT YET RECEIVED AN ADEQUATE EXPLANATION FROM LEXUS WHY THE CAR PASSING INDICATOR SYSTEM IN THE 2016 RX350 WAS DESIGNED THIS WAY PURPOSELY. I BELIEVE THAT THIS ISSUE IS A SERIOUS FLAW. I HAVE ENCLOSED TWO DOCUMENTS I HAVE RECEIVED FROM LEXUS. I DID NOT ASK FOR PROTECTION UNDER THE LEMON LAW.

• 08/05/2017· AIR BAGS,UNKNOWN OR OTHER,SERVICE BRAKESCrash

  I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.

• 08/02/2025· VISIBILITY/WIPER

  As I was driving southbound on I five in the state of Washington in Stanwood area 8:00 AM my sunroof exploded, causing me to swerve into other lanes and a distraction for other drivers There were no warnings. The sunroof was in a close position, not being used. The vehicle went into repair today being August 1. We did take pictures. Had there been cars directly on either side of me accident would have occurred.

• 08/01/2016· VEHICLE SPEED CONTROLCrash

  MY 2016 LEXUS 350 RX WAS IN THE GARAGE. I NEEDED TO MOVE THE CAR FORWARD SO I PUT IT IN DRIVE. AS SOON AS I RELEASED THE BRAKE, THE CAR SHOT FORWARD WITH GREAT SPEED (UNINTENDED ACCELERATION). THE CAR CRASHED INTO SOME BICYCLES AND SHELVES AS I APPLIED THE BRAKES TO STOP THE VEHICLE. I IMMEDIATELY CALLED LEXUS OF TAMPA BAY AND THEY CAME OUT TO PICK IT UP. THAT WAS ALMOST 8 WEEKS AND NOTHING HAS BEEN RESOLVED.

• 07/31/2018· POWER TRAIN,ELECTRICAL SYSTEM,ENGINECrash

  THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT IT WHEN WE BROUGHT THE CAR IN FOR A SERVICE, THEY WERE AWARE OF THE COMPLAINT BUT AT THAT TIME THERE WAS NO REMEDY FOR THE COMPUTER SLASH TRANSMISSION ISSUE. I WAS PARKING THE CAR AT THE TOP OF THE DRIVEWAY, MY FOOT WAS GOING ON TO THE BREAK AND THE CAR UNINTENTIONALLY ACCELERATED AND FLEW THROUGH THE AIR INTO THE CENTER POST OF A 2 CAR GARAGE. I LUCKILY WAS NOT PHYSICALLY INJURED BUT WAS EMOTIONALLY DISTRAUGHT. IT TOOK DOWN BOTH GARAGE DOORS AND THE CENTER PILLAR ALL OF WHICH HAD TO BE REBUILT AND REPLACED.

• 07/28/2020· AIR BAGSCrash

  A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.

• 07/20/2026· ENGINE

  I am reporting a safety issue with a 2016 Lexus RX350, VIN [XXX], with about 60,000 miles. The vehicle is registered in [XXX] and was being driven to [XXX] when it suddenly overheated on XXX near [XXX]. The warning lights appeared while the vehicle was traveling at highway speed. The driver immediately took the first available exit within about one minute. The failed system appears to be the engine cooling system, specifically the water pump. The vehicle is currently at Kendall Lexus of Eugene and should be available for inspection. This failure created a safety risk because it happened suddenly on a major highway. The driver had to exit quickly and the vehicle became disabled far from home. A sudden coolant-loss or overheating event at highway speed can leave drivers stranded in unsafe locations with very little warning. Kendall Lexus of Eugene inspected the vehicle. Their Service Manager stated in writing that the technician found a leaking water pump, misfires in every cylinder, and a 95% leak in cylinder #6 through the exhaust valves. She stated that the water pump failure caused the vehicle to lose coolant, overheat, and suffer internal engine damage requiring engine replacement. Lexus Customer Relations has been notified under Case #XXX. Whether Lexus corporate has physically inspected the vehicle is unknown. Before the incident, there were no known warning signs. The warning lights appeared five hours into the road trip when the overheating occurred. After exiting, the driver let the vehicle cool for 30 minutes, checked for visible leaks, and tried to continue only briefly around the block. The warning returned almost immediately, so the vehicle was towed. This vehicle has extensive Lexus dealership maintenance history. Lexus quoted about $20,000 for engine replacement. Lexus has issued TSB L-SB-0039-20 / NHTSA ID 10183269 regarding water pump leak inspection and diagnosis, but there appears to be no rec INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/19/2025· UNKNOWN OR OTHER

  I was driving and pressed the button to close the sunshade on the panoramic sunroof when I heard this like a grinding noise. The cloth sunshade stopped moving. Then I heard a pop noise, and the sunshade came down, and it hit me more on the back of the neck. Then I heard something fall on the floor behind me in the back seat area. I couldn't pull over right away, stopped at a store, and there was a black, plastic and metal piece that was on the floor in back. The sunshade itself was partly hanging off the ceiling where it came from. It didn't hurt but of course it startled me. This happened on Friday going to work 7/18/2025. I haven't used the sunroof for a while because it has been too hot but Friday I wanted some natural air, and opened it up. Researching I see that it is supposed to be all one piece, and everything which includes the entire panoramic sunroof to be replaced which is close to $3,000. I found online that a lot of people have the same problem for years 16-22 on the RX. I found out where the dealers are telling people excessive heat melts the glue holding these adapters in place, and it eventually give way and break. Most people including me park outside, I don't have a garage, and it's summer, this is defective, and it should be covered my Lexus. Since it just happened yesterday, the vehicle wasn't inspected by nobody, there were no warning signs that this was happening either. The safety issue is when it hit me on the back of the neck while I was driving. Thank you for your time.

• 07/19/2020· UNKNOWN OR OTHER

  SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAMAGE. THE GLASS HAD BURST OUTWARD (PICTURES ATTACHED), AND THERE WERE NO DENTS OR CHIPS ON THE OUTSIDE OF THE VEHICLE INDICATING THAT IT COULD HAVE BEEN STRUCK BY SOMETHING. OTHER THAN THE SHATTERED GLASS, THERE WAS NO DEBRIS ON THE INSIDE OF THE VEHICLE. ADDITIONALLY, AT THE TIME THE GLASS BURST, MY VEHICLE WAS THE ONLY CAR ON THE ROAD WITHIN SEVERAL HUNDRED METERS, SO THIS COULD NOT HAVE RESULTED FROM ANY SORT OF ROAD DEBRIS KICKED UP BY ANOTHER VEHICLE. I SUFFERED MINOR CUTS TO MY ARMS AND HEAD, BUT DID NOT HAVE ANY MAJOR INJURIES. MY RX350 HAD FEWER THAN 24K MILES ON IT AND WAS 3 YEARS OLD, SO IT SHOULD HAVE BEEN COVERED UNDER BASIC WARRANTY. LEXUS ULTIMATELY DENIED ANY SORT OF MANUFACTURER DEFECT, AND DID NOT HONOR THE WARRANTY. I HAD THE VEHICLE REPAIRED AT A LEXUS DEALERSHIP FOR $1,465.

• 07/19/2017· UNKNOWN OR OTHER

  MOLD AND MILDEW CAR SMELLS WHOLE INTERIOR NEEDS REPLACEMENT

• 07/09/2016· UNKNOWN OR OTHER

  SUNROOF LEAK IN HEAVY RAIN. LEAKED THROUGH AREA AROUND DRIVERS BLUETOOTH MICROPHONE. SERVICE DEPARTMENT ADVISED THIS WAS THE SECOND VEHICLE BROUGHT IN FOR THIS PROBLEM.

• 06/30/2019· UNKNOWN OR OTHER

  WHEN I TRY TO START AT THE BEGINNING OF THE DAY, I STEP ON AND BREAK AND PRESS THE IGNITION BUTTON, THE CAR WON'T START AND WOULD GIVE ME A LOW BREAK POWER LIGHT MESSAGE. IT WILL EVENTUALLY START AFTER ABOUT 5 OR 6 TRIES. I ONLY HAD THE CAR SINCE NOVEMBER 2018 AND IT ALREADY HAPPENED TO ME LIKE 8 TIMES.

• 06/26/2018· AIR BAGS

  TAKATA RECALL. AIRBAGS ON PASSENGER SIDE ALL DEPLOYED WITH ZERO IMPACT TO THE VEHICLE. A TRUCK WAS DRIVING 5 MPH NEXT TO ME WHEN HE HAD A BLOWOUT AND THE LOUD NOISE CAUSED THE AIRBAGS TO DEPLOY.

• 06/24/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16VV053000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 06/23/2017· POWER TRAIN,VEHICLE SPEED CONTROL

  CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME

• 06/23/2016· LANE DEPARTURE

  TL* THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE'S BLIND SPOT MONITORING SYSTEM INTERMITTENTLY DID NOT FUNCTION ON THE PASSENGER SIDE WHILE DRIVING ON THE FREEWAY. WHEN THE FAILURE OCCURRED, THE INSTRUMENT PANEL WENT BLANK AND THE ELECTRICAL SYSTEM DID NOT FUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DIAGNOSTIC RESULTS WERE UNDETERMINED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 1,200.

• 06/18/2025· ENGINE

  Timing Cover gasket leak. Apparently this is very common problem with 2016 Lexus RX 350 due to a bad design by Lexus. Lexus is quoting ~7000 to fix

• 06/04/2017· SUSPENSION

  WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.

• 06/03/2016· AIR BAGS

  I UNDERSTAND THAT MY CAR HAS A POSSIBLE PROBLEM WITH THE TAKATA AIR BAG AND I WANT THEM REPLACED BEFORE A DEATH OCCURS.

• 05/31/2021· UNKNOWN OR OTHER

  On April 29 while travelling on I185 toward Columbus, GA I heard a loud noise followed by the sound of crumbled glass. When I could find a safe place to pull over, I looked and discovered that my moonroof had shattered. Had the curtain under the moonroof had not been drawn, I would have been hit with the shattered glass, probably resulting in my loss of control over the vehicle at interstate speed, resulting in a serious accident or death. I returned immediately to my dealership, Hennessy Lexus in Duluth, Georgia. They contacted the Lexus regional manager, who denied Lexus' responsibility for the failure. I did, (and needed to) have the moonroof repaired by the dealership. I also contacted Lexus Corporate office by phone, and sent them by email a copy of photos of the broken moonroof and the invoice for the repair. They passed my inquiry down to the regional manager (again) who again denied Lexus responsibility for the failure. The failure occurred in fair weather on a highway with very little traffic, trees or overpasses, and there was no reason to believe that any outside forces caused the failure. I feel that this potentially dangerous failure is a result of poor manufacture or design.

• 05/31/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEXUS OF LAS VEGAS (6600 W. SAHARA AVE, LAS VEGAS, NV, 702-942-6600), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERENCED TSB NUMBER: L-SB-0109-17 TO THE DEALER. THE TECHNICIAN RESETTLED THE TRANSMISSION ACCORDING TO THE TSB INSTRUCTIONS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.