2016 Ford Transit Connect

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/26/2022· SERVICE BRAKES

  The ABS control/hydraulic unit failed over a period of months. At first I thought it was a master cylinder issue and replaced that but it did not cure the problem. My wife had an issue several times where she thought the transmission was acting up but I could not replicate it, until the brakes really started to lock up. It got to the point where the brakes would stay locked up after any application and would slowly release after five to fifteen minutes. I had the dealership look at it and explained what I had found. If you cracked the metal brake line to hose connection at the right front and left rear, the brakes would release. The dealer did not agree with me, they wanted to replace the entire base braking system. I pulled it out of the dealer and took it to an independent repair shop. The part is presently in the hands of the repair garage but has a core charge on it. The component has not been inspected by anyone. No warning lamps appeared at any time.

• 12/18/2024· VISIBILITY/WIPER

  dealership AL Packer Ford on 1530 N Military Trl, West palm Beach FL 33409 refuse to fix the Manufacturer Recall Number 22S20 (NHTSA Recall Number 22V192), they have to remove the windshield and resealed but they hire an company to do it, so the "company' went and check my windshield and they said they can not do it bc they find and crack(which I've never see) and the windshield can the windshield can collapse in the process, the dealer says they won't take care of the windshield if this happens, I called Ford but they say they won't take care of it either, that I can only resolve it with the dealer but they refuse to cover it, and it's not my fault that they used the wrong adhesive for the windshield and now they have to remove it, they recommended that I talk to my insurance but insurance won't cover it and it's crazy that they won't cover it when it's their fault, how do they know that the windshield doesn't have the crack because of the defect in the adhesive

• 12/18/2023· STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES, HYDRAULIC

  The contact owns a 2016 Ford Transit Connect. The contact stated that while initially starting the vehicle and while driving at various speeds, the main computer screen displayed the “Hill Stop Assist Not Available" and "Parking Assist Not Available" messages. The check engine and ABS warning lights were illuminated. The speedometer, power steering, and several other unknown messages were displayed intermittently. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer after the original failure and was diagnosed and determined that the front passenger’s side wheel position sensor had failed and needed to be replaced. The vehicle was taken to an independent mechanic after the second failure, and it was determined that the same front passenger’s and driver’s side wheel position sensors had failed and needed to be replaced. The contact was informed that the steering wheel position sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 70,000.

• 12/14/2020· STRUCTURE,UNKNOWN OR OTHER

  1. PANORAMIC ROOF GLASS PANEL IMPROPERLY BONDED 2. DOOR LATCHS IMPROPERLY REPAIRED

• 12/12/2023· POWER TRAIN

  Going down highway at 70 mph, no power all of a sudden. No warning. Made it to the side, stranded. Transmission needs to be replaced, 83000 miles

• 12/08/2023· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  The contact owns a 2016 Ford Transit Connect. The contact stated that cracks had formed in both taillights which lead to water accumulation inside the taillight housing. The vehicle was taken to a dealer and the contact was informed that moisture had leaked into the taillight wiring harness and both taillight sensors and sensor harnesses need to be replaced. In addition, the taillight wiring had begun to hang from the rear of the vehicle, causing the exhaust pipe to melt the wiring harness. The dealer informed the contact that the taillight sensor could not be repaired due to the part being on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

• 12/04/2020· WHEELS

  STRIPPED OFF LUG NUTS THAT RETAIN THE TIRES / WHEELS ON THE CAR. THESE SEEM TO BE MADE OF A SOFTER MATERIAL LIKE ALUMINUM. ON MY VEHICLE THEY HAVE BEEN STRIPPED OUT AND RENDERED USELESS. I AM GOING TO HAVE TO SEE IF I CAN HAVE THEM REPLACED. THESE SHOULD BE MADE OF STEEL. THESE ARE OFTEN ON AND OFF THE CAR FOR WHEEL MAINTENANCE AND TIRE REPLACEMENT / ROTATION. YOU SHOULD MAKE THE MANUFACTURERS MAKE THEM OUT OF STEEL, TO BETTER HOLD UP. COULD BE DANGEROUS.

• 12/03/2019· STRUCTURE

  WATER IS LEAKING DOWN INTO THE VEHICLE FROM UP ABOVE IN THE ROOF. THERE ARE CAPS LOCATED IN THESE CHANNELS ON THE EXTERIOR ROOF OF THIS VEHICLE. THERE WAS SNOW OVERNIGHT SITTING ON TOP OF THE VEHICLE. A PUDDLE FORMED INSIDE ON THE BACK PLASTIC ARM LEDGE. CEILING CARPET WAS WET UP ABOVE. I DROVE THE VEHICLE IN WET CONDITIONS AND THE WATER CONTINUED TO DRIP DOWN AFTER A 2 HOUR DRIVE IN RAIN. \WHEN WATER IS IN THESE CHANNELS ON THE EXTERIOR OF ROOF, IT COMES THROUGH SOMEHOW UNDER THESE CAPS AND SOAKS CEILING CARPET THUS CAUSING WATER TO DRIP DOWN. SEE IMAGE. IMAGE SHOWS WATER ON INTERIOR OF SIDE REAR WINDOW AS A RESULT OF DRIPPING DOWN INTO CABIN OF VEHICLE. THIS IMAGE TAKEN AFTER DRIVING TWO HOURS, HOWEVER THE WATER CAME THROUGH BOTH AS THE VEHICLE WAS STATIONARY (INITIALLY MELTING SNOW) AND ALSO WHILE DRIVING FOR 2 HOURS. CAR IS 3.5 YEARS OLD.

• 11/30/2020· VISIBILITY,STRUCTURE

  2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO PANORAMIC ROOF SAFETY RECALL. *LD THE CONSUMER STATED THAT SHE WAS UNABLE TO GET INTO CONTACT WITH ANYONE TO HAVE THE REPAIRS COMPLETED.*JS

• 11/20/2025· ENGINE AND ENGINE COOLING,AIR BAGS

  See attached document for complaint.

• 11/17/2021· SERVICE BRAKES, HYDRAULIC

  On October 15, 2021, I was driving my 2016 Ford Transit Connect at approximately 55MPH on a state road. I was closing in on a slow-moving truck, and pressed the brake pedal just to slow down about 5MPH. At this point, the brake electronic control module failed, locking up the left front caliper, nearly pulling me into oncoming traffic. I was able to get stopped and pulled over to the side of the road, where I found the affected brake (left front) was smoking hot. I shut the vehicle off and waited for it to cool, and upon restarted, the brake ECM allowed the caliper to open enough to drive it home, and then directly to the repair shop. The repair shop determined the brake ECM was randomly locking up one of the four calipers about 1 in 10 times. There were no warning indicators prior to the issue. The shop has all the details (Runyon Corp, PO Box 384/445, West Main St. Morristown IN, 46161, (765) 763-1271. They would have the old brake ECM. This issue occurred with 64,342 miles on the vehicle. I have contacted Ford, and was told other, similar vehicles of the same year and model had a recall on the brake ECMs, but my VIN was not included in the recall. This is a dangerous situation, and had I not had both hands on the wheel, it would have caused a head-on collision.

• 11/16/2017· ELECTRICAL SYSTEM

  I OWN A 2016 FORD TRANSIT CONNECT WITH TOW PACKAGE ASSEMBLED IN VALENCIA, SPAIN. THERE IS A RECALL 17S34 ISSUED BY FORD ON OCT. 25, 2017 REGARDING FORD TRANSIT VEHICLES ASSEMBLED IN KANSAS CITY EQUIPPED WITH TOW MODULES. THE ISSUE IS WATER ENTERING THE ELECTRICAL SYSTEM THRU THE TOW MODUEL AND SHORTING OUT THE SYSTEM. MY VEHICLE IS CURRENTLY IN THE SHOP BECAUSE THE IGNITION HAS COME APART AND IT IS GOING TO COST ME MORE THAT 800.00 TO FIX. MY PROBLEMS STARTED ABOUT TWO WEEKS AGE THE RADIO WENT OUT ALONG WITH THE BACKUP CAMERA AND SCREEN, I CHECKED THE FUSES SEEMED FINE PUT THEM BACK ALL OK. A DAY LATER VEHICLE BEGAN TO MAKE A LOT OF NOISE COMING FROM THE DASH BOARD THIS TIME THE BATTERY WENT DEAD, I CHARGED THE BATTERY, CHECKED THE FUSES, THE BATTERY STILL KEPT GOING DEAD. EVERY TIME I TURNED THE VEHICLE OFF THE BATTERY WENT DEAD AFTER 3 OR 4 TIMES OF THIS THE IGNITION STOPED WORKING ALL TOGETHER. I THEN HAD THE VEHICLE TOWED TO MY LOCAL DEALERSHIP WHERE THEY PUT IN A NEW BATTERY AND RAN A DIAGNOSTIC CHECK TO FIND OUT THE IGNITION HAD COME APART AND HAD TO BE REPLACED AT A COST OF $800. I AM CONCERNED THAT WATER IS GETTING INTO MY ELECTRICAL SYSTEM AND I AM GOING TO HAVE MORE PROBLEMS IN THE FUTURE IF THIS TOW MODULES ISN'T FIXED. THE FORD RECALL STATES: WATER INTRUSION INTO THE MODULE MAY RESULT IN RAPID FLASHING OF TURN SIGNALS, LOSS OF INSTRUMENT CLUSTER DISPLAY, LOSS OF HEAT AND AIR CONDITIONING CONTROLS, AND LOSS OF MULTIMEDIA INCLUDING RADIO, SCREENS AND SYNC. WIRING CORROSION FROM PROLONGED WATER INTRUSION COULD ALSO RESULT IN AN ELECTRICAL SHORT TO THE GROUND, WHICH COULD CAUSE SEAT BELT PRETENSIONER DEPLOYMENT, A BURNING SMELL AND/OR INCREASED RISK OF FIRE, INCLUDING WHEN THE VEHICLE IS PARKED AND THE IGNITION IS OFF. I FEEL STRONGLY THAT MY VEHICLE IS EXPERIENCING MANY OF THE SAME ISSUES IN THIS RECALL AND SHOULD POSSIBLE BE INCLUDED IN THE RECALL 17S34

• 11/14/2025· VISIBILITY

  The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the glass panel from the sunroof unexpectedly detached from the vehicle. The vehicle was taken to the dealer, where it was determined that the adhesive securing the sunroof glass had failed, causing the panel to detach. The contact was informed that the adhesive needs to be replaced to reattach the glass panel. The vehicle was not repaired. The contact expressed concerns that the failure had made the vehicle unsafe and that the children no longer wanted to ride in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.

• 11/13/2020· SEATS

  TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE AND PASSENGER'S SIDE SEAT BRACKETS FRACTURED CAUSING THE SEATS TO BECOME UNSECURE. THE CAUSE OF THE FAILURES WERE NOT YET DETERMINED. THE LOCAL DEALER CAVALIER FORD OF CHESAPEAKE SQUARE LOCATED AT 4021 PORTSMOUTH BLVD, CHESAPEAKE, VA 23321 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,000.

• 11/13/2019· POWER TRAIN

  PURCHASED CERTIFIED WITH 15,478 AND CURRENT HIGHWAY MILES 63,412. TRANSMISSION EXHIBITED SYMPTOMS OF SLUGGISHNESS AND SLOWING DOWN WHEN DRIVING MY FATHER TO ER FOR SURGERY. MOST MILES ARE HIGHWAY MILES (MOM-OPEN HEART SURGERY; SPOUSE-BRAIN TUMOR REMOVAL AND DAD-A COLOSTOMY). MY SPOUSE INDICATED THE TRANSMISSION BOGGED DOWN SLOWLY FROM 70, 60, 55MPH DOWN TO 0 MPH WITH NO POWER TO ENGAGE IN ANY GEAR. SPOUSE HEADING HOME WITH KIDS WHEN VAN JUST STOPPED WORKING AND WOULDN'T MOVE IN ANY GEAR EXCEPT PARK AND NEUTRAL. CALLED A TOW TRUCK AT 10:45 PM. WE PAID THE $150/DIAGNOSTIC FEE AND TRANS FLUID OK. TECH MENTIONED NEEDED A NEW $8,000/TRANSMISSION-ALL THE INNER MECHANICALS STOPPED WORKING.

• 11/05/2021· POWER TRAIN,VISIBILITY

  The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Numbers: 20V260000 (Visibility) and 21V376000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 11/03/2022· SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

  The contact owns a 2016 Ford Transit Connect. The contact stated while driving at 20 MPH and coming to a complete stop, the brake pedal was depressed and the vehicle stopped. However, as he released the brake pedal to drive from the complete stop, the vehicle failed to move. The contact depressed the accelerator pedal and the vehicle responded at a significant low speed. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic where it was diagnosed that the front brakes and the rear driver's side brake were not releasing pressure upon depressing the brake pedal. The independent mechanic diagnosed that the brake hydraulic control unit (HCU) pump had failed and needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control) as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 72,000.

• 11/03/2022· SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

  The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at an undetermined speed, the ABS, stability control, and traction control warning lights illuminated. There was an abnormal dinging sound detected. The brakes, power steering and speedometer became inoperable. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

• 11/02/2017· ENGINEFire

  THE VEHICLE IN MOTION ALL OF A SUDDEN ON FIRE AND BURNED AND REDUCED TO CHARCOAL ED FRAMES. ALL EQUIPMENT, TOOLS, AND PARTS FOR AC AND HOME REMODELING BURNED. DRIVER ESCAPED IN TIME WITH NO VISIBLE INJURY. POLICE HAD IT TOWED TO THEIR IMPOUND LOT.

• 10/22/2024· SERVICE BRAKES, HYDRAULIC,ENGINE

  The contact owns a 2016 Ford Transit Connect. The contact stated that the ABS warning light was illuminated. The contact stated while driving at undisclosed speeds, the vehicle stalled. There was smoke coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, who determined that the brakes and calipers needed to be replaced. While the mechanic was test driving the vehicle, the vehicle stalled. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Wayne Ford (444 US-46, Wayne, NJ 07470); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 33,000.

• 10/21/2019· UNKNOWN OR OTHER

  AFTER COMPLETION OF AN UNRELATED SAFETY RECALL ON LOCK LATCH INSTALL. I NOTICED THAT THE SHIFT LIGHT WAS BLINKING ON & OFF. A SHOT TIME LATER, THE VEHICLE WHEN INTO PARK WHILE IN MOTION OFF RT. 15 IN THE TOWN OF GORDONSVILLE, VIRGINIA. THE VEHICLE WOULD NOT SHIFT FROM PARK AND THE SHIFT LIGHT WOULD NOT ILLUMINATE AS IT NORMALLY WOULD. THIS EVENT NEARLY CAUSED ME TO HAVE AN ACCIDENT. I HAD THE VEHICLE TOWED TO THE PLACE OF PURCHASE AT MADISON FORD IN MADISON VIRGINIA. THE TOWING COMPANY/FIRM HAD TO DRAG THE VEHICLE ONTO THE FLAT BED TRUCK.THE VEHICLE WOULD NOT SHIFT OUT OF PARK.

• 10/19/2020· UNKNOWN OR OTHER,SERVICE BRAKES

  I WAS DRIVING ON THE HIGHWAY BUSINESS 85 HEADING TO WORK, I WAS TRAVELING 65MPH MY VAN SUDDENLY STARTED TO SLOW DOWN, AS I'M TRYING TO PULL OVER ONTO THE SIDE OF HIGHWAY MY FRONT BRAKES LOCKED UP NEARLY CAUSING AN ACCIDENT, THERE WAS A BURNING SMELL COMING FROM THE FRONT PASSENGER WHEEL, TOWED THE SHOP THEY CHANGED BRAKES, BRAKE CALIPERS AND CALIPER HOSE I DROVE IT AND A WEEK LATER I WAS DRIVING AND THE FRONT BRAKES LOCKED UP AGAIN.

• 10/15/2025· LANE DEPARTURE,BACK OVER PREVENTION

  All these problems started when the rear camera quite working.

• 10/11/2017· STEERING,VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 30 MPH, THE SPEED AUTOMATICALLY DROPPED TO 0 MPH AND THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED IMMEDIATELY AFTER THE FAILURE OCCURRED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE A COUPLE OF TIMES AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (FOX FORD MAZDA, 3560 28TH ST SE, GRAND RAPIDS, MI 49512) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-13297747. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

• 10/06/2020· POWER TRAIN

  SHIFTER CABLE BROKE. VEHICLE STUCK IN REVERSE AND WOULD NOT GO BACK IN PARK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON OUR VANS OF THIS MODEL. ALSO HAPPENED ON THE FUSIONS, BUT THEY WERE FINALLY RECALLED.

• 10/05/2022· STEERING

  The contact owns a 2016 Ford Transit Connect. The contact stated that while making a right turn, the steering wheel seized and excessive force was required to turn the steering wheel. No warning lights were illuminated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the electronic power steering (EPS) needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and confirmed there was no power steering recall for his VIN. The approximate failure mileage was 102,000.

• 10/05/2019· STEERING

  POWER STEERING SUDDENLY QUIT WITHOUT ANY WARNING

• 09/30/2019· UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPER

  EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL

• 09/30/2017· ENGINE

  VAN WENT INTO "LIMP" MODE WHILE DRIVING ON BUSY ROADWAY. TOWED TO FORD DEALER. THROTTLE BODY REPLACED. DEALER LISTED "RECALL 17B28". I HAD NOT RECEIVED RECALL NOTICE. CONTACTED FORD. ADVISED: "YOUR PATIENCE IS GREATLY APPRECIATED. I WAS ABLE TO VERIFY THAT YOU DO HAVE PROGRAM 17B28 TITLED ELECTRONIC THROTTLE BODY REPLACEMENT OPEN ON YOUR VEHICLE. THIS IS ACTUALLY NOT A RECALL, BUT A CUSTOMER SATISFACTION PROGRAM (CSP). UNDER THIS CSP, FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO REPLACE THE ELECTRONIC THROTTLE BODY FREE OF CHARGE (PARTS AND LABOR) UNDER THE TERMS OF THIS PROGRAM. THIS CSP IS ACTIVE UNTIL SEPTEMBER 30, 2018, REGARDLESS OF MILEAGE." I HAD NOT BEEN NOTIFIED OF THIS PROGRAM OR THE DEFECT WHICH WOULD IMMOBILIZE MY VAN WHILE DRIVING. THIS IS VERY DANGEROUS TO LOOSE POWER IN HEAVY TRAFFIC. MOREOVER, AS A SENIOR FEMALE WHO OFTEN DRIVES ALONE AT NIGHT, COULD LEAD TO STRANDING. WHY ISN'T FORD REQUIRED TO EITHER RECALL THE THROTTLE BODY OR NOTIFY CUSTOMERS THEY NEED TO HAVE IT REPLACED? ATTACHING REPAIR DOCUMENT. DEALER SERVICE DEPARTMENT NOT ONLY LISTED THIS AS A RECALL, BUT TOLD US IT WAS A RECALL. WE INSISTED WE HAD NOT RECEIVED NOTICE AND CONTACTED FORD. THE ABOVE STATEMENT WAS MADE DURING A "LIVE CHAT" TODAY AT 2:30 P.M. REPAIR PAPERWORK ATTACHED.

• 09/20/2024· SERVICE BRAKES

  The vehicles front driver side wheel brakes keeps receiving too much pressure causing the brake pads to stick and the wheel to get hot and to shake the steering wheel. I have had the caliper replaced twice, the flex bake hose replaced as well, replaced brake pads and rotor and after the most recent diagnosis, I was told that the issue is the HCU. Ford has had issues with this model and you can see under campaigns 16C10/16V482 where this exact issues was happening was being experienced. I believe that they failed to fix the issue when they produced the car I have and are refusing to fix it. When I first experienced the issue my rotor was smoking and the wheel was extremely hot which is an extreme hazard that ford should be made responsible for.

• 09/19/2023· STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

  Calipers and brake pads were replaced and still front brakes locking up. Unable to drive. Also, I had to replace a brand new brain on the van over $3000 electrical. The contact stated the vehicle is not working and needs help.

• 09/16/2025· SERVICE BRAKES

  The brakes suddenly locked up while I was driving which could have caused an accident. Luckily it did not cause me to swerve into oncoming traffic and no one was behind me at the time. This was caused by the ABS unit hydraulic control assembly. It was the right front and left rear calipers locking. My vehicle only has 44,401 miles on it. The diagnosis has been confirmed at the dealer. There are other 2016 Ford Transit connect models that have had a safety recall for this specific component, but mine is just outside of the vehicle recall time period by a few months. It was manufactured at the same plant. Additionally, I wanted to add that there were no warning lights, though I noticed a very slight drag when first accelerating (a few days prior) but didn't think much of it. I wondered if I was just imagining things. It wouldn't have been noticeable to someone who wasn't used to driving it. I contacted Ford and they would not provide any assistance other than me having to start a case (in other words, I have to spend $2,100 to get it fixed at the dealer; also I can't get it fixed anywhere else because the dealer has to program it.)

• 09/14/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2016 Ford Transit Connect. The contacted stated that while driving approximately 55 MPH, the braking system malfunctioned, causing the vehicle to abruptly stop in the middle of the freeway. The vehicle was later towed to the local mechanic who diagnosed that the brake system HCU pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 91,000.

• 09/08/2016· FUEL/PROPULSION SYSTEM

  FUEL EFFICIENCY FAR FROM STATED. THIS IA AN XLT MODEL WITH A 1.6L ECOBOOST ENGINE, AND A STATED MPG EFFICIENCY OF 25/29. THE ACTUAL MEASURED HWY EFFICIENCY IS 22.3 MPG WHILE ON CRUISE CONTROL, AT INTERSTATE HIGHWAY POSTED SPEED LIMITS, ON WIND-LESS, SUNNY DAYS, AND ZERO-LOAD OTHER THAN DRIVER'S WEIGHT. THE EFFICIENCY ABOVE NOTED HAS BEEN REPETITIVELY MEASURED OVER THE FIRST 3,500 MILES OF VEHICLE USE.

• 09/06/2022· VISIBILITY

  The contact called in regard to a 2016 Ford Transit Connect vehicle owned by the U.S. Army. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) however, upon contacting the dealer four weeks later, the dealer informed the contact that the vehicle had been taken to a third-party technician where the windshield was cracked in the process of completing the recall repair. The dealer informed the contact that they were awaiting the part to replace the windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue and informed the contact that the part would be available in October 2022. The contact stated that the vehicle had been at the dealer since June 15, 2022. The vehicle was not repaired. The failure mileage was approximately 23,296. Parts distribution disconnect.

• 09/06/2022· VISIBILITY

  The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (Visibility) and 22V192000 (Visibility). However, the parts to do the recall repairs were not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact called another local dealer, McLarty Daniel Ford (2609 S Walton Blvd, Bentonville, AR 72712) who informed the contact that the repairs may be completed at the body shop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 09/06/2019· ENGINE

  TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER AND MISFIRED. ONCE RESTARTED, THE VEHICLE WORKED AS DESIGNED, BUT ALL THE INSTRUMENT CLUSTER INDICATORS WERE ILLUMINATED. THE CONTACT CALLED MAGIC CITY FORD LINCOLN (809 WILLIAMSON RD NE, ROANOKE, VA 24016, (540) 345-0911) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,000.

• 09/02/2022· SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

  The contact owns a 2016 Ford Transit Connect. The contact stated while at a stop light and attempting to accelerate, the vehicle would not accelerate due to the anti-lock braking system not releasing as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic and he stated that the vehicle was experiencing the failure stated in NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was included in the recall. The failure mileage 110,000.

• 09/01/2023· STRUCTURE

  Recall Issue with Vehicle Door Latch and Delays in Repair - NHTSA Recall Number 21V376 To whom it may concern, I am writing to report a significant safety concern regarding my vehicle. Specifically, the driver's door latch is malfunctioning and no longer securely locks the door, rendering the vehicle undriveable. This issue directly aligns with the advanced recall notice identified as NHTSA Recall Number21V376 and Manufacturer Recall Number 21S24. To seek a resolution, I reached out to local Ford dealerships, but initially faced challenges in even having a conversation about potential recalls. Fortunately, Future Ford of Roseville accepted to inspect my vehicle and I delivered it to their facility on August 23rd, 2023. One of their service managers indicated that they should be able to address the problem, especially since my car exhibits the symptoms detailed in the recall notice. However, it's September 1st now, and my vehicle remains in their possession with little to no updates. The only communication I received was a work order summary. Troublingly, this document states: "FORD DECLINED AUTHORIZATION TO REPAIR AT THIS TIME" regarding the advanced recall. Attempts to discuss this update with the service manager, [XXX] , have been unproductive. She briefly left a voicemail without pertinent details and despite promising a follow-up call, failed to do so. Furthermore, I reached out to Ford corporate for clarity but to no avail. I've consistently received vague answers, with most indicating a lack of direction from Ford. This is both alarming and frustrating. I am at a loss as to why the dealership can't take an interim measure, such as replacing the defective door latch—which has been acknowledged to degrade over time—to temporarily remedy the situation. This could serve as a temporary solution until an official fix is determined. Attached is the aforementioned work order summary for your reference. I urge you to consider the safety implications of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/30/2017· STRUCTURE

  TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, WHILE DRIVING AT VARIOUS SPEEDS, THE BRUSHED ALUMINUM ON THE STEERING WHEEL AND THE PLASTIC AROUND THE RADIO AND VENTS REFLECTED SUNLIGHT, CREATING A GLARE WHICH BLINDED THE CONTACT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE HAD BEEN RECURRING SINCE THE VEHICLE WAS PURCHASED NEW.

• 08/24/2022· SERVICE BRAKES

  Some portion of the brakes master cylinder degraded into small pieces and were found in the brake lines by a Ford Dealership technician. While traveling on highway at highway speeds (70mph), about an hour into a trip, the brakes locked on which caused vehicle to travel into the median and slide sideways. The vehicle had to be coaxed (put in manual mode), to get it off highway and limped to dealership. The technician replaced the master cylinder and noted the debris in the brake lines, therefore, he bled all the brake lines to clear the debris. There was no accident (luckily it was avoided), therefore, no insurance or police inspection. Only inspected by Ford dealership personnel. The only warning lamp that was illuminated was the tire pressure warning, since a spare tire was being used at the time.

• 08/22/2022· ELECTRICAL SYSTEM,AIR BAGS

  My Passenger Seat Occupancy Sensor failed. Caused my airbag system to throw a code and become inoperative and SRS light on. Took to Middleton Ford in Middleton, WI and they confirmed the code indicated the OCS sensor has failed and required replacing to make the airbag system operable again. Meaning if I got into an accident, no airbags would deploy while the defective OCS sensor is in place. My insurance refused to inspect or cover the sensor as the failure wasn't related to an accident. Middleton Ford refused to cover the replacement cost regardless of cause of failure and said I must pay for the repair as my van was out of warranty. The sensor was replaced on 08/22/22 and see attached pics to prove the sensor had no visual issues and the cause of said failure is a manufacturer defect. Consumers should never have to pay for a defective part that failed due to no fault of their own.

• 08/21/2023· WHEELS

  Van was taken to Mooresville Ford for routine maintenance. When picking up the van the service mng informed me that some of the lug nuts are "swollen" and the tire iron supplied with the vehicle will no longer fit on the lug nut. I will not be able to change a flat tire until they are are replaced. I have both a premium extended warranty and platinum service contract but the dealer would not cover the lug nuts and if I wanted to pay out of pocket they would be replaced with the same lug nuts that would eventual become "swollen" again. I was advised to buy aftermarket lug nuts and put them on. It's pretty clear after doing a little research that this is a common problem that should result in a recall and replacement of the lug nut to avoid leaving car owners stranded in remote locations or anywhere for that matter. Also the tire rotation portion of the service which is part of the service contract was not able to be done due to the swollen lug nut. We were told that the lug nuts will be damaged when they attempt to remove them and won't be able to put them back on. I don't understand why Ford doesn't fix this problem but they won't until they are forced too. Please issue a recall.

• 08/17/2020· POWER TRAIN

  2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO SHIFTING ISSUES. *LD THE CONSUMER STATED UPON RETURNING TO THE VEHICLE, AFTER PARKING AT A LOCAL GAS STATION, IT WOULD NOT MOVE. THE GEAR SHIFT MOVED BUT, SEEM TO NOT BE CONNECTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THE CLIP ON THE SHIFTER WAS THE CAUSE OF THE FAILURE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL 20S18 BUT, SHOULD HAVE BEEN. THE VEHICLE WAS REPAIRED. *JS

• 08/17/2018· VISIBILITY

  TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING APPROXIMATELY 60 MPH, THE MOON ROOF BECAME DETACHED FROM THE FRAME AND FLEW OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO MIDWAY FORD (8155 W FLAGLER STREET, MIAMI, FL 33144), BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE VEHICLE WARRANTY EXPIRED AT 35,00 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

• 08/08/2021· VISIBILITY

  The windshield was leaking at the top on my van and my friends, both 2016 Ford Transit Connect's. passenger vans. It then popped out at the top when cleaning the inside of the windshield with a cloth, not pushing. Both of ours have now been replaced but think others should be checked. I was told by installer it could have come loose during an accident or even while driving at higher speeds on the highways. The seal, if any had been installed on the top edge, was not attached to the windshields glass. When I was at Kelly Ford in Melbourne Florida, for a recall repair, they are the one that pushed on the glass when cleaning it after their car wash. My friend's van was also at Kelly Ford where they were fixing the brakes that had locked up and failed right after she bought it. They replaced her windshield. They told me to get it fixed on my own which I did.

• 08/01/2023· UNKNOWN OR OTHER

  Vehicle was taken into the Fleet Division of Joe Cooper Ford on or around March 30th 2023 for the Active Windshield recall. On that visit, they were notified that the windshield had already been replaced by Safelite on March 18th 2021 due to a crack that compromised the windshield's integrity. After the vehicle being in their possession for ~13 days, they stated that all they needed was a copy of the invoice and that the recall information would be sent to Ford and the recall alert cleared. I provided a physical copy at the same time I picked it up and as of this moment the recall still has not been cleared. This is a fleet vehicle, so I am notified regularly that I still have not had this taken care of. I called Joe Cooper back on two occasions to check up on the status, with the last time being July 3rd, 2023 in which they requested I email copies of the Safelite Invoice again. Attached is the Invoice from Joe Cooper as well as the invoice from Safelite confirming full windshield replacement using an aftermarket Fuyao windshield. I cannot get an answer as to why there is a hold up so I cannot tell if this is an issue on Ford's part or the dealership. I am, however, looking to resolve this issue.

• 08/01/2021· UNKNOWN OR OTHER

  Opened the rear hatch and when I go to close the rear hatch it does not latch.

• 07/21/2023· SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

  The contact owns a 2016 Ford Transit Connect. The contact stated while an employee was driving 55 MPH, the vehicle decelerated unintendedly. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact stated on July 14, 2023, while the same employee was driving the vehicle and was releasing the brake pedal, the vehicle started losing motive power and slowed unintendedly. The contact stated no warning light was illuminated. The employee continued driving to the independent mechanic and was informed that the brake rotors, brake pads, and the front driver’s side and the rear passenger’s side calipers needed to be replaced. The vehicle was repaired however, the mechanic then stated that the Hydraulic Control Unit (HCU) pump was faulty. Upon investigation, the mechanic associated the failure with NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electrical System) however, the VIN was not included. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the Hydraulic Control Unit (HCU) pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

• 07/20/2026· STRUCTURE,UNKNOWN OR OTHER

  On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I looked up I realized the panoramic window on the roof was mostly gone and damaged as well as the shade that covers the window. Looking in the rear view mirror I didn't see any other cars stopping or slowing and it appeared as if I was the only one affected. Backtracking to before my trip, I took my vehicle to Ford in [XXX] on XXX for three recall issues. Door latches, backup camera and panorama window issues. Later that day they called me to pick it up and said they had ordered parts for the recall items and would contact me when the parts were in. I advised the service tech I was going on a trip with the vehicle on XXX and needed to get things done before that time. He said the roof would need to be fixed by a glass company and they would coordinate when the other parts were installed. The vehicle went back to Sill- Terhar Ford on XXX and was returned on XXX. I asked about the window repair and was then told I would have to contact the body shop to get that work done. This work could not be done before my trip. I feel this recall is NOT been taken seriously by Ford or the dealerships and this could have killed someone behind me or I could have lost control of the vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)