2016 Ford Explorer

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2024· STRUCTURE

  The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the keyless entry pad driver’s side B-pillar detached. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was repaired but the failure reoccurred after two years. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was repaired but the failure reoccurred a month later. The vehicle was taken to a dealer, and the contact was informed that the driver’s side B-pillar needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

• 12/31/2024· STRUCTURE

  The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that due to the failure, there was a gap at the base of the windshield, allowing water to enter the engine compartment. Additionally, the contact stated that the passenger's side windshield trim was fractured. The dealer was made aware of the failure however, the contact was informed that the parts to perform the repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V03100 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 109,000. VIN tool confirms parts not available.

• 12/31/2020· VEHICLE SPEED CONTROL,EQUIPMENT

  USING A PEDAL COMMANDER PC18 BLUETOOTH "THROTTLE ENHANCER" IN AN EMERGENCY VEHICLE EQUIPPED WITH A VHF MOBILE TWO-WAY RADIO. THE RADIO TRANSMITS AT 50W AND IS INSTALLED BY A PROFESSIONAL EMERGENCY VEHICLE UPFITTER PER MANUFACTURERS INSTRUCTIONS. WHEN TRANSMITTING IN THE 156MHZ RANGE THE PEDAL COMMAND CONSISTENTLY AND UNEXPECTEDLY CAUSES THE VEHICLE TO BEGIN ACCELERATING WHEN IN DRIVE, AND INCREASING THE RPM OF THE ENGINE IN PARK. THE ACCELERATION CONTINUES AS LONG AS THE USER IS TRANSMITTING ON THE TWO-WAY RADIO. AS SOON AS THE TRANSMISSING ENDS THE VEHICLE GOES BACK TO IDLE OR RPMS CONSISTENT WITH THE PEDAL POSITION. THESE SYMPTOMS GO AWAY AS SOON AS THE PC18 IS REMOVED. THIS ISSUE WAS ALSO EXPERIENCED BY OTHER USERS WITH PC18 AND RADIOS THAT TRANSMIT IN THE MID 150MHZ RANGE.

• 12/31/2019· VISIBILITY/WIPER

  THE REAR WINDSHIELD SPONTANEOUSLY SHATTERED WHILE DRIVING ON 495 SOUTH IN MA. FORTUNATELY NO ONE WAS INJURED AND THE GLASS REMAINED INTACT TO PULL OFF TO SAFETY. WITH THE IMPACT OF THE CAR DOOR OPENING AND CLOSING, PIECES OF GLASS BEGAN TO BREAK AWAY.

• 12/31/2018· STEERING

  MY POWER STEERING HAS BEEN MAKING A SNAPPING NOISE AND I'M AFRAID OF CATOSTROFIC FAILURE. I NO LONGER TRUST DRIVING THE VEHICLE, IT HAS ONLY 36,000 MILES.

• 12/31/2015· UNKNOWN OR OTHER

  PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS SOON AS I MOVED FORWARD AT ABOUT 7MPH THE POPPING NOISE CAME BACK. TALKED TO SERVICE WRITER AND HE TALKED TO SOMEONE ELSE AND THEY SAID THAT THIS WAS A NORMAL NOISE AND ALL 2106 EXPLORERS DID THIS. THEY GOT ANOTHER 2016 EXPLORER LIKE MINE FROM THE LOT AND SURE ENOUGH IT MADE THE SAME POPPING NOISE RIGHT AROUND 7 MPH. I GUESS FORD DOES NOT BUILD QUALITY PRODUCTS LIKE ADVERTISED. HARD TO BELIEVE A $35,000.00 VEHICLE WOULD MAKE POPPING NOISES WHEN NEW. MY ADVICE IS "DO NOT" BUT ANY FORD PRODUCTS ESPECIALLY THE EXPLORER.

• 12/30/2024· STRUCTURE,UNKNOWN OR OTHER

  The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

• 12/30/2020· STEERING,VISIBILITY/WIPER

  THE STEERING WHEEL AT TIMES WHEN EVEN MAKING A SLIGHT TURN POPS BACK AND SHAKES. RESTRICTING THE TURN THE WIPERS HAVE NOW MULTIPLE TIMES IN RAIN STOPPED IN THE UPRIGHT POSITIONS CAUSING A GRAVE DRIVING HAZARD

• 12/30/2020· STEERING

  I FIRST NOTICED THE PROBLEM LAST WINTER, WHEN WE WOULD DRIVE OUR EXPLORER IN THE SNOW THE CAR WOULD PULL IN RANDOM DIRECTIONS, IT GOT TO THE POINT WHERE I WAS SCARED TO DRIVE THE CAR IN FEET I WOULD BE PULLED INTO ON COMING TRAFFIC. I TOOK IT TO A MECHANIC AND THEY COULDN'T FIND ANYTHING WRONG OTHER THAN MY REAR SHOCKS WERE BAD, SO I REPLACED THEM. THEN OVER THE SUMMER I NOTICED WHEN I TURN GOING AT SLOW SPEEDS THE CAR WOULD MAKE A LOUD POP AND SOMETIMES THE STEERING WOULD GET STUCK WHEN IT POPED, SO I DID SOME RESEARCH A THOUGH MAYBE IT WAS MY TOE LINKS. SO I JUST REPLACED THEM AND THIS CAR IS STILL TERRIFYING TO DRIVE IN THE SNOW. I HAVE SEEN THAT A CONCERNING NUMBER OF PEOPLE HAVE HAD THIS SAME ISSUE AND THEY END UP REPLACING THEIR RACK AND PINION AND IT COSTS THOUSANDS OF DOLLARS.

• 12/29/2023· STRUCTURE

  The windshield Trim panel flew off at highway speed.

• 12/29/2018· STEERING

  WITH LESS THAN 30,000 MILES, MY STEERING BEGAN TO BIND WHEN TURNED FULLY TO THE LEFT OR RIGHT. THIS WAS ONLY NOTICEABLE AT LOW SPEEDS, BUT DUE TO MY CONCERNS ABOUT THE SAFETY HAZARDS OF STEERING FAILURES I TOOK IT TO DEALER FOR AN EVALUATION. THEY REPORTED THAT THE STEERING MODULE HAD FAILED AND IT WOULD COST >$2300 TO REPAIR. MY WARRANTY EXPIRED DUE TO TIME (42 MONTHS) SO UNLESS FORD OFFERS A WARRANTY EXTENSION I WILL HAVE TO PAY AN EXORBITANT AMOUNT FOR WHAT SHOULD NEVER FAIL - CERTAINLY NOT WITH LESS THAN 30,000 MILES. I DO NOT KNOW WHAT WOULD HAVE HAPPENED HAD I NOT BROUGHT THE CAR IN IMMEDIATELY, BUT THE NEED TO REPLACE THE STEERING SYSTEM SUGGESTS IT WAS VERY SERIOUS.

• 12/29/2016· ENGINE

  PURCHASED A USED 2016 FORD EXPLORER W/24K ON 8/23/16. CAB FILLS WITH CARBON MONOXIDE. CALLED DEALERSHIP, WE WERE 260 MILES AWAY, THEY SAID IT WAS AN EASY FIX, WAS TOLD TO TURN OFF RECYCLE FOR OUR TRIP BACK. TOOK VEHICLE BACK TO DEALERSHIP. THEY WERE AWARE OF THE PROBLEM AND USED TSB FIX FOR THIS PROBLEM. I TALKED TO THE FINANCE MANAGER AND HE SAID HE WAS IN THE PROCESS OF BACKING OUT A DEAL BECAUSE OF THIS VERY SAME PROBLEM AND WHEN ASKED IF THEY COULDN'T FIX IT WHAT WOULD HAPPEN? I WAS TOLD THEY'D HAVE TO GET US INTO SOMETHING ELSE. THE FIX WAS TO RE-CALIBRATED THE RECYCLE SWITCH TO TURN OFF UPON HEAVY ACCELERATION. THE PROBLEM IS WE LIVE IN ARIZONA, TO USE MAX AC, THE RECYCLE FEATURE HAS TO BE ON. TOOK VEHICLE BACK TO DEALERSHIP FOR THIS PROBLEM AND OTHER ITEMS NEEDING FIXED. WAS INFORMED BY DEALERSHIP SERVICE WRITER, HE HAD CONTACTED FORD TECH, CURRENTLY THERE'S NO FIX FOR THE KNOWN PROBLEM. PURCHASED A CO TESTER. ACCELERATING (65 TO 75MPH) UP STEEP INCLINES AND ON SOME LOWER INCLINES AT HIGHER SPEED AND PASSING, TESTED WITH METER AND HAD READINGS FROM 29PPM TO 112PPM. AT TIMES STAYING AT 34PPM. MY WIFE HAS TO TRAVEL 120 MILES ROUND TRIP, ON A WEEKLY BASIS, THAT INCLUDES THE INCLINES WHERE TEST RESULTS WERE PERFORMED. SHE PICKS UP OUR 3 GRANDCHILDREN FROM THERE AND ALSO TRANSPORTS HER 84 YEAR OLD MOTHER TO AND FROM THE HEART AND PULMONARY SPECIALIST AT THE HOSPITAL AT THAT LOCATION. MY WIFE ALSO HAS A HEART CONDITION. EXPOSURE TO THESE CARBON MONOXIDE FUMES ARE UNACCEPTABLE. I HAVE PHOTOS OF THE DETECTOR WITH VARIABLE READINGS. THERE SHOULD BE ABSOLUTELY NO CARBON MONOXIDE COMING INTO THE CAB OF ANY VEHICLE FOR ANY LENGTH OF TIME. IT IS ESPECIALLY DANGEROUS TO MY FAMILIES HEALTH, EVEN IN SMALL AMOUNTS. FORD NEEDS TO BUY THIS HEALTH HAZARD BACK AND PERFORM A RECALL. WE ARE HEADED TO THE DEALERSHIP[ TOMORROW TO COMPLAIN ONCE AGAIN.

• 12/28/2022· POWER TRAIN,ENGINECrash

  Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. This is a known issue that should be recalled . Not to mention the repair is $4,000-$6,000 mostly labor to fix. Whole motor has to be taken out to replace the water pump.

• 12/27/2025· VISIBILITY/WIPER

  Backup camera is cloudy/foggy. Brought it to ford service department attention in regards to Issue Date 2022-08-26 Campaign 22S51/22V644 Per Fullerton Ford, they would not participate. I feel this is a visability issue when backing up and would like Ford to also consider 2016 ford Explorer in this recall since it is a safety issue

• 12/27/2025· ELECTRICAL SYSTEM

  The display screen keeps rebooting and not available. Its a safety issue as the backup camera is not available for sometimes up to 10 minutes

• 12/27/2024· ENGINE

  At around 50,000 miles the Turbo on the engine was leaking oil. Dealer replaced the turbo and kept the part. It needed to be replaced to avoid a catastrophic failure of the turbo which in turn could cause severe engine oil loss resulting in engine failure and oil contamination of the catalytic converters O2 sensors and possibly a car fire. There was no warning but was caught during a routine oil change. Unknown if the dealer reported it.

• 12/27/2023· ENGINE

  Coolant (water) pump leak, leading to replacement or eventual failure. As the pump is located internally of the engine, the effort to repair is quite extensive. This is a known issue for this engine, with previous versions under a recall. The pump location was relocated externally of the engine in future designs, further evidence of the knowledge of the issue.

• 12/27/2023· STEERING

  The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH and turning to the right following a bend in the highway, the contact attempted to turn the steering wheel back to center and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact pulled over and turned off and restarted the vehicle and the steering functionality returned. The contact stated that the steering assist failed again, and the vehicle was parked at the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 184,000.

• 12/27/2022· POWER TRAIN

  The contact owns a 2016 Ford Explorer. The contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the Power Train Unit (PTU) was leaking and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the Power Train Unit (PTU) installed on the vehicle was not the original part and would not be repaired. The manufacturer was contacted, and a case was opened. Additionally, the manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN was not available.

• 12/27/2021· UNKNOWN OR OTHER

  There has not yet been an incident, however, the Ford dealer is not returning any calls or service schedule requests to have the RECALL repairs done, and I am concerned the problems may become worse to the point that there is an incident. Can NHTSA force Ford to get their dealers to prioritize recall repairs?

• 12/27/2019· STEERING

  WHEN TURNING THE STEERING WHEEL TO THE RIGHT THERE IS A DISTINCT CLUNKING SOUND. I HAVE READ MULTIPLE BLOGS WHERE MANY SIMILAR STORIES ARE BEING TOLD AND IT SEEMS THERE'S A DEFECT IN THE STEERING GEAR EXPIERENCING INTERNAL FAILURE PREMATURLY. OWNERS ARE SAYING THEIR VEHICLES WILL DRIFT IN THE LANE AND THE STEERING BECOMES LOOSE AND UNCONTROLLABLE. FORD DEALERS ARE CHARGING $2,500 TO REPLACE THE PARTS CAUSING THIS EXTREME SAFETY ISSUE. THIS NEEDS TO BE RECALLED AND FIXED NOW, WHO CAN AFFORD SUCH AN EXPENSIVE REPAIR ON SOMETHING THIS CRITICAL. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY. WE TOOK OUR VEHICLE IN AT 56,000 AND THEY SAID NOTHING WAS WRONG. AT 68,326 MILES WE TOOK IN AGAIN BECAUSE IT GOT WORSE. THIS HAPPENS WHEN YOU TURN TO THE RIGHT AND I HEAR IT AT SLOW SPEEDS WHEN PARKING OR JUST RIGHT TURNS.

• 12/27/2019· POWER TRAIN,ENGINE

  THE VEHICLE BEGAN TO OVERHEAT WHEN DRIVING AT AN INCLINE. AS SOON AS THE VEHICLE WAS LEVEL THERE WERE NO OVERHEATING ISSUES. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THAT THE VEHICLE WAS OVERHEATING DUE TO THE GRILL SHUTTERS BEING STUCK CLOSED AND AS A RESULT THE TRANSMISSION WAS FAILING AND NEEDED A PARTIAL REBUILD. THE VEHICLE WAS STILL ELIGIBLE FOR CERTAIN REPAIRS UNDER THE WARRANTY, MILEAGE 58,120, SO FORD COVERED THE PARTIAL TRANSMISSION REBUILD AS THEY DETERMINED WAS FIT. THE GRILL SHUTTERS MALFUNCTIONING AND BEING STUCK CLOSED WERE NOT COVERED UNDER WARRANTY BUT THE MALFUNCTION WAS A MAJOR CONTRIBUTING FACTOR TO THE TRANSMISSION FAILURE AND OVERHEATING OF THE VEHICLE. REPAIRS WERE COMPLETED IN MAY 2019. IN NOVEMBER 2019 AND APPROX. 2K MILES OUT OF WARRANTY AND JUST SLIGHTLY 2K MORE MILES SINCE THE TRANSMISSION REBUILD AND GRILL SHUTTER REPLACEMENT, THE VEHICLE BEGAN TO OVERHEAT AGAIN. THE OVERHEATING WOULD OCCUR CONSISTENTLY WHEN SITTING IDLE OR IN MOTION ON STREETS AND ON HIGHWAYS. THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP AGAIN FOR DIAGNOSIS. IT WAS DETERMINED THAT THE HEAD GASKET WAS BLOWN WHICH WAS CAUSING THE VEHICLE TO OVERHEAT. FORD ADVISED THAT DUE TO THE GRILL SHUTTERS BEING STUCK CLOSED THAT ULTIMATELY WAS THE CAUSE OF THE DAMAGE TO THE ENGINE AND THE HEAD GASKET BEING BLOWN. THE MALFUNCTIONING GRILL SHUTTERS ARE A MAJOR ISSUE THAT SHOULD BE FIXED ON FORDS BEHALF SO THAT ADDITIONAL ENGINE DAMAGE DOESN'T OCCUR. FORD IS NOW NOT COVERING THE HEAD GASKET BEING BLOWN/OVERALL ENGINE DAMAGE EVEN THOUGH THIS WAS ULTIMATELY CAUSED BY THE MALFUNCTIONING GRILL SHUTTERS. THE VEHICLE IS NOT DRIVABLE WITHOUT OVERHEATING AND THE OVERHEATING COULD CAUSE A FIRE WHICH COULD BE EXTREMELY DANGEROUS AND IN SOME CASES, FATAL.

• 12/27/2017· ENGINE

  I HAVE READ MANY COMPLAINTS ABOUT EXHAUST ENTERING THIS VEHICLE WHILE DRIVING. FORD'S REMEDY IS NOT CORRECTING THE DEFECT. SOME PEOPLE HAVE TAKEN THEIR VEHICLES TO THE DEALER UP TO 7 TIMES AND THE PROBLEM STILL EXISTS. SOME PEOPLE HAVE PASSED OUT FROM THE FUMES AND CRASHED THEIR VEHICLES. HOW MANY COMPLAINTS DO YOU NEED TO RECEIVE TO ISSUE A SAFETY RECALL? DO YOU EVEN READ THESE COMPLAINTS. I CALLED YOUR HOT LINE THIS MORNING AND NO ONE COULD GIVE ME ANY INFORMATION ABOUT THE PROBLEM AFTER WAITING ON HOLD FOR 25 MINUTES. YOUR WEBSITE ONLY SHOWS COMPLAINTS AND NO UPDATES ABOUT YOUR INVESTIGATION OF THE ISSUE. I CALLED FORD TWICE AND GOT THE RUN AROUND. I CALLED MY DEALER TWICE WITH NO SATISFACTION. HOW MANY PEOPLE NEED TO GET SICK OR DIE BEFORE YOU TAKE ACTION. MY VEHICLE IS OVER 2 YEARS OLD AND ONLY HAS 2800 MILES ON IT BUT IT HAS ISSUES WITH EXHAUST ENTERING THE VEHICLE. I READ THAT FORD WILL REPROGRAM THE CLIMATE CONTROL MODULE TO LET MORE FRESH AIR IN FROM OUTSIDE BUT THAT WILL NOT FIX THE PROBLEM BECAUSE THERE IS NO FRESH AIR WHEN YOU ARE DRIVING IN TRAFFIC AND DRAWING IN EXHAUST FROM ALL THE CARS IN FRONT OF YOU. I WILL FIX THE PROBLEM MYSELF OR WAIT UNTIL YOU OR FORD KNOWS THE REAL CAUSE OF THE PROBLEM AND DECIDES TO FIX IT INSTEAD OF TRYING TO PACIFY THE OWNERS.

• 12/26/2024· STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  Randomly, the power steering, ABS, and traction control went out on my car. There are thousands of others with this issue and previous years of this car have already had a recall relating to this issue.

• 12/26/2024· UNKNOWN OR OTHER

  There is a lot fuel- fumes/odor entering the cab of the vehicle when exceling the speed.

• 12/26/2024· STEERING

  The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 -50 MPH and attempting to merge towards the left around a curved road, the power steering was seized. The steering assistance failed and to service the steering assist warning illuminated. The contact continued to drive and the power steering self-corrected as they continued to drive. The vehicle was taken to the dealer who diagnosed that the power steering assist had failed. The vehicle was taken to a certified mechanic who replaced the power steering unit with an aftermarket part. Approximately one year later, while driving approximately 40 MPH when the failure reoccurred. The contact managed to slightly loosen the steering wheel, however, while continuing to drive, the steering wheel would continue to stiffen causing them to have to aggressively maneuver the steering wheel. The same warning lights had illuminated. After the vehicle was driven home, the steering wheel completely seized. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired a second time. The manufacturer was made aware of the failure and filed a case. The failure mileage was unknown.

• 12/26/2023· VISIBILITY

  While driving on the highway, windshield trim flew off (2 different times, passenger and driver side). It scared me at first when it started to come loose because it flapped around and I wasn’t really sure what was going on. And can’t pull over or slow down on highway. When it broke off, it flew up in the air and almost hit another car. I was distracted trying to see what it was and where it landed behind me. So definitely a safety concern. Total repair cost $650

• 12/26/2022· STEERING

  My power steering, traction control, and terrain management all stopped working in my 2016 Ford Explorer due to a faulty steering gear. This is a known design flaw, which has impacted several hundreds 2016 - 2018 Ford Explorer owner/operators. Losing power steering capability while the vehicle is being operated is a major safety concern, which could lead to a motor vehicle collision, especially if being driven at highway speeds. Ford is aware of this issue but still fails to recall this problem. NTSB can rectify this problem by forcing Ford to do the right thing and permanently repair this issue. I am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. Gibbs Law Group is opening a class action lawsuit in this matter so clearly there are red flags that are being ignored. Please force Ford to do the right thing. 920-918-6266.

• 12/26/2019· UNKNOWN OR OTHER

  EXHAUST OR GAS SMELL IN THE CABIN. ESPECIALLY NOTICEABLE AFTER LONGER DRIVES. SO STRONG YOU CAN SMELL IT IN THE HOUSE AFTER PARKING IN THE GARAGE. TOOK IT TO A FORD DEALER AND WAS TOLD THEY COULDN'T FIND ANYTHING.

• 12/26/2019· ENGINE

  TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 45 MPH, THE VEHICLE, JERKED, LOST POWER, AND CAME TO A COMPLETE STOP. THE FAILURES OCCURRED WITHOUT WARNING. THE CONTACT NOTICED AN ODOR COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, BUT IT FAILED TO ENGAGE. A BYSTANDER HELPED THE CONTACT PUSH THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

• 12/26/2019· ENGINEFire

  WHILE I WAS DRIVING ON THE HIGHWAY GOING NO MORE 70MPH, WHEN THE ENGINE STARTED TO MAKE A WHINING NOISE AND THE TRUCK STARTED BUCKING. THEN THE TRUCK STOPPED ABRUPTLY AS IF SOMEONE HIT THE BRAKE THEN A LOUD POP NOISE. ONCE WE PULLED TO THE SHOULDER, SMOKE CAME THROUGH THE VENT AND FROM UNDER THE HOOD. WITHIN 15 SECOND FIRE SPARKS WAS SHOOTING FROM THE BOTTOM OF THE TRUCK THEN BY THE NEXT 10 SECOND FIRE STARTED SHOOTING FROM UNDER THE HOOD. THE ENTIRE FRONT OF THE TRUCK WAS ENGULFED. NO WARNING, NO CHECK ENGINE LIGHT, NOTHING. I HAVE ALWAYS HAD MY REGULAR MAINTENANCE DONE. LAST ONE DONE 10/2019. NOW I'M OUT OF A VEHICLE WITH NO WARNING FROM FORD. I'VE ONLY HAD THIS TRUCK 9 MONTHS WHICH I PURCHASED WITH AN EXTENDED WARRANTY IN MARCH 2019.

• 12/26/2018· STRUCTURE

  TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER PARKING THE VEHICLE, THE AUTOMATIC HATCHBACK DOOR SLAMMED ONTO THE BACK OF THE CONTACT'S HEAD. THERE WERE NO INJURIES. THE DEALER (ADAMS FORD COMPANY, 2002 MAIN ST, LOGANSPORT, LA 71049, (318) 697-5561) DIAGNOSED THAT THERE WAS A DEFECTIVE PART THAT CAUSED THE DOOR TO SLAM ON THE CONTACT. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 62,734.

• 12/25/2020· STEERING

  ELECTRONIC POWER STEERING HAS FAILED WHILE VEHICLE WAS IN MOTION TURNING ON A HIGHWAY. IT WAS IMPOSSIBLE TO TURN THE VEHICLE OFF THE ROADWAY DUE TO LOSS OF POWER STEERING.

• 12/24/2019· UNKNOWN OR OTHER

  MY 2016 FORD EXPLORER LIMIITED HAS 70K MILES AND IS GARAGE KEPT. AFTER DRIVING IN HEAVY RAIN, I NOTICED WATER IN MY CARGO AREA. WATER IS LEAKING INTO CARGO AREA NEAR THE THIRD ROW'S DRIVERSIDE SEAT BELT. DEALER TOLD ME IT WAS A FACTORY DEFECT WHERE THEY DIDN'T WELD AND INSTEAD USED SEAM SEALER AND NOW THAT SEAM SEALER HAS FAILED. FORD AND THE DEALER REFUSE TO COVER THE COST OF REPAIR. THEY SAID THEY COULD FIX IT WAS WITH A STRONGER TYPE OF SEAM SEALER.

• 12/23/2024· STRUCTURE

  The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

• 12/23/2019· STEERING

  I WENT ON VACATION WITH MY FAMILY FOR A WEEK. WE TOOK MY CAR TO AIRPORT AND PARKED IT FROM 11/8-11/16. I HAD NO PROBLEMS ON THE DRIVE TO THE AIRPORT, BUT WHEN WE CAME HOME, ALMOST IMMEDIATELY, WHILE PULLING OUT OF THE PARKING SPACE (STILL STATIONARY) I HEARD A RUBBING NOSE COMING FROM WHAT SOUNDED LIKE THE STEERING COLUMN. DUE TO MY SON'S ALWAYS BEING IN THE VEHICLE I DIDN'T WANT TO CHANCE ANYTHING SINCE IT SEEMED TO BE STEERING RELATED. I TOOK IT TO A MECHANIC WHO ENDED UP TELLING ME THAT IT WAS MY STEERING RACK. HE ALSO INFORMED ME THAT ON THE YEAR'S BEFORE MINE THEY HAD TO ISSUE A RECALL DUE TO SIMILAR ISSUES AS MINE. I'VE NOTICED THAT THERE ARE A LOT OF PEOPLE WITH THE SAME YEAR AND MODEL THAT STILL HAVE THIS PROBLEM EVEN THOUGH IT ISN'T A RECALL ANYMORE FOR SOME REASON. LUCKILY I CAUGHT MINE BEFORE IT CAUSE A SERIOUS ISSUE, BEING THAT PEOPLE HAVE SAID THIS CAUSES THEIR STEERING TO COMPLETELY LOCK UP.

• 12/23/2018· STEERING

  2016 FORD EXPLORER WITH 44789 MILES STEERING WHEEL LOCKED WHILE DRIVING. DRIVERS PLEASE BEWARE OF THIS ISSUE

• 12/22/2025· STRUCTURE

  The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-Pillar trim detached. The vehicle was taken to the dealer; however, the contact was informed that the part was not available to repair the vehicle. The contact received notifications of NHTSA Campaign Number: 25V347000 (Structure) and 24V031000 (Structure); however, parts were not yet available for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

• 12/22/2025· STRUCTURE

  The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall repair was needed; however, the part to do the recall repair was not yet available. The contact stated that the dealer was permanently closed. Additionally, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to a second dealer, Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 80215); for the recall repair; however, the contact was made aware that the first dealer had marked the recall as complete, and there would be a charge for the repair. The driver's side A-pillar trim was replaced at the owner’s expense. The manufacturer was notified of the issue, but the contact was informed that the first dealer was paid after marking the recall as complete, and no further assistance would be provided. The failure mileage was approximately 41,537.

• 12/22/2022· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was at the dealer for Customer Satisfaction Program: 21N01 (High Speed Fan Motor Relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. The dealer declined to perform the repair because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 41,785.

• 12/22/2022· SERVICE BRAKES

  Same issue as NHTSA campaign number: 22V150000 The problem: The brake master cylinder may allow brake fluid to leak from the front-wheel circuit into the brake booster.

• 12/22/2021· STEERING

  Steering gear assembly completely failed, causing a total lock up of the steering wheel and loss of control. Happened at highway speeds, could barely pull off to side of road. Nearly crashed as there was no warning or indication of total steering loss. Ford dealer replacement cost of $3000. I was told this is a common issue with the Explorer, but there was no remedy offered by Ford.

• 12/22/2020· STEERING

  POWER STEERING BEGAN TO GO WHEN I WAS DRIVING ON A HIGHWAY, MAKING ME FEEL LIKE I WAS LOSING CONTROL. WAS ABLE TO GET CAR HOME AND ENDED UP COMPLETELY LOCKING UP NEEDING TO BE TOWED FROM MY DRIVEWAY. I NEED TO HAVE STEERING RACK REPLACED FOR OVER $1800 JUST FOR THE PART ON A VEHICLE WITH ONLY 80,000 MILES ON IT.

• 12/22/2019· UNKNOWN OR OTHER

  THERE IS A BURNING SMELL, LIKE EXHAUST, THAT IS COMING INTO THE CABIN OF MY 2016 FORD EXPLORER. FORD SERVICED THE VEHICLE AND SAID THEY REPROGRAMMED THE HVAC SYSTEM, BUT I AM STILL GETTING THE SMELL.

• 12/21/2022· STEERING,ELECTRICAL SYSTEM

  Rack and pinion power steering rack stopped working while my wife was driving back home with our two kids that are 4 years old and 9 months old. Thankful she didn't crash because she was unable to steer the vehicle. No warnings or signs of the part going bad. Ford should be held responsible for issues like this. Numerous people are having the same issue.

• 12/21/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2016 Ford Explorer. The contact stated that there was fluid leaking underneath the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the water pump was faulty and needed to be replaced. The mechanic advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

• 12/21/2021· UNKNOWN OR OTHER

  When the SUV is warm there is a odor of something burning. Has been a couple of years now.

• 12/20/2024· ENGINE AND ENGINE COOLING,POWER TRAIN

  The contact owns a 2016 Ford Explorer. The contact stated that the vehicle jerked while shifting into gear. The contact stated that upon shifting to drive(D) on several occasions, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced. Additionally, the contact stated while driving 25 MPH, the vehicle shuddered, overheated, and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence, where a mobile independent mechanic diagnosed that the head gasket was blown. The vehicle was not repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

• 12/20/2020· STEERING

  WHILE OPERATING VEHICLE AT HIGH SPEEDS THE ADVANCETRAC LIGHT, TRACTION CONTROL LIGHT, AND NO STEERING ASSIST LIGHT CAME ON. BEFORE I COULD GET OFF THE INTERSTATE I LOST MOST OF MY STEERING. LUCKILY IT WAS AT NIGHT AND NOT TO MANY ON THE INTERSTATE. IT WAS AN EXTREMELY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY. VERY LUCKY WE DIDN'T GET IN A SERIOUS ACCIDENT. IT WAS WORSE THAN LOOSING POWER STEERING WITH A HYDRAULIC POWER SYSTEM. THERE WAS NO CONTROL AVAILABLE WHILE TRYING TO GET OVER.

• 12/20/2018· UNKNOWN OR OTHER,ENGINE

  ROTTEN EGG SULFER SMELL DURING ACCELERATION UP HILLS OR FAST ACCELERATION, HAD FORD RECALL UPGRADES AND SMELL STILL THERE