2016 Chrysler Town AND Country

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY

• 12/29/2022· POWER TRAIN

  My van will sporadically lose power and stall while driving down the road. I have to put in back in park to restart the van to continue on down the road. It's been scary driving with my 3 kids in the van. I'm afraid the stalling out is going to cause me to get into a collision. I had it in a shop recently and they told me that it was related to a recall S44 or 16V461000, but they didn't have a tech who could do the repair to the transmission. But another shop says that my van doesn't have any recalls even though my van falls within all the parameters of the known safety recall.

• 12/29/2020· POWER TRAIN

  LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB

• 12/28/2021· STRUCTURE

  Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any accident--people in the rear seats are at risk if they need to exit quickly. Previously told by a mechanic shop, this was an actuator problem. Chrysler has now extended the warranty on the actuator, but now they say it is a latch issue not covered by the extended warranty, and want $1100 to repair it. Latch, actuator, or whatever reason, no vehicle door should ever get into this type of mode. I have now spent $320 on two different analyses over the past 2-1/2 years.I will not pay $1100 for something that Chrysler should be responsible for.

• 12/28/2021· POWER TRAIN

  Pump Failure in Transmission. Transmission Pump locked up and stalled vehicle in road locked up wheels

• 12/28/2020· ELECTRICAL SYSTEM

  LOUD BUZZ NOISE WHEN REAR PASSENGER SIDE DOOR UNLOCKS. ALSO CLOSES ON OWN SOMETIMES.

• 12/28/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT UPON PLACING THE TRANSMISSION INTO REVERSE, THE VEHICLE WOULD NOT REVERSE AS NEEDED AND THAT AN UNKNOWN FLUID BEGAN TO LEAK FROM THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THE VEHICLE NEEDED A NEW TRANSMISSION. THE MECHANIC REPLACED THE TRANSMISSION WITH A NEW TRANSMISSION FROM AN UNNAMED LOCAL CHRYSLER DEALER. UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED WHICH CAUSED THE VEHICLE TO ABRUPTLY JERK FORWARD WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND BEGAN TO HEAR AN ENGINE KNOCK UPON RESTARTING THE VEHICLE. THE CONTACT COASTED THE VEHICLE INTO A SERVICE PLAZA WHERE HE HAD THE VEHICLE TOWED TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062). ONCE THERE, THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS UNDER WARRANTY BUT NOT THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIR COST WOULD BE COVERED HOWEVER, THE DEALER REFUSED TO REPAIR THE VEHICLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER UNREPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. *BF THE CONSUMER STATED DUE TO THE FAILURE OF THE TRANSMISSION, THE ENGINE WAS DAMAGED AS WELL.

• 12/27/2021· TIRES

  During highway travel noticed vibration in steering wheel. inspected tires and noticed tire GOODYEAR VIVA3 225/65R17 (PJ2Y LDHR) shows side belt bubble. Concerned that tire may ruptured during highspeed travel. Request NTSB review manufacturers design for sidewall construction and or broadcast recall on tire type with deficiency sidewall concerns.

• 12/24/2021· ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

  Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.

• 12/23/2022· POWER TRAIN

  Owner was driving car and noticed high pitch whir at low speed upon entering the highway, had the radio been on then this noise would not have been noticed. Driver was able to exit the highway. Upon reaching a stoplight the vehicle revved up to 60mph then down to zero. When barely compressing the gas this occurred again. Owner quickly turned off and on vehicle hoping to reset whatever was happening. Upon restarting and barely pressing gas the vehicle lurched forward with high rpm. Driver was in high traffic area at height of rush hour, but was able to cross 4 lanes of traffic to a side street. Car was towed to dealership where it was confirmed that the transmission pump had failed and metal shards had gone through the transmission causing full replacement to be needed. No warning lights went off on vehicle and vehicle had been serviced regularly with no warning of failure. Loss of control of vehicle in heavy traffic was unexpected and dangerous. Vehicle had 49,787 miles at time of failure.

• 12/22/2021· UNKNOWN OR OTHER

  Passenger sliding door does not lock, manually nor remotely. There lock actuator is completely malfunctioned.

• 12/21/2020· ENGINE

  MISFIRE AND ROUGH IDLE AT ALL TEMPERATURES AND SPEEDS. DIAGNOSED WITH A FAULTY HEAD WITH LOW COMPRESSION ON CYLINDER 2 AT INDEPENDENT SHOP. MORE THAN 20% DIFFERENCE IN PSI COMPRESSION TEST WITH A LEAKDOWN LOSS OF NEARLY 80%, PULLED VALVE COVER SHOWS A ROLLED CAM. DEALERSHIP HAS VEHICLE FOR REPAIR UNDER EXTENDED WARRANTY BUT WILL NOT PERFORM LEAKDOWN TEST OR PULL THE VALVE COVER TO SUBMIT FOR REPAIR. THEY HAVE STATED THAT IT IS ROUGH TO RUN AND LIKELY UNSAFE TO DRIVE, AND YET INSIST THERE IS NOTHING THEY CAN DO, AS THIS IS JUST "HOW CHRYSLERS ARE". PRIOR TO DIAGNOSIS, FULL TUNE UP PERFORMED AND SPARK/FUEL WAS CHECKED.

• 12/21/2020· POWER TRAIN

  THE TRANSMISSION PUMP SEIZED CAUSING A LOSS OF HYDRAULIC PRESSURE.

• 12/20/2019· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AFTER IT CAME TO A COMPLETE STOP. THE CONTACT CALLED STATE LINE CHRYSLER DODGE JEEP RAM OF KANSAS CITY (1001 W 104TH ST, KANSAS CITY, MO 64114) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), WHICH HE ASSOCIATED WITH THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.

• 12/19/2024· ENGINE

  Oil filter housing leaks is made out of cheap plastic and failed. Leaking oil can make roads slick and cause accidents and is a fire hazard to vehicle.

• 12/18/2025· LATCHES/LOCKS/LINKAGES

  The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

• 12/18/2024· Carry Handle, Shell, Base,Insert, Padding

  The styrofoam headrest snapped in half and came off of the base of the car seat. Graco will not replace even though it renders the car seat useless because they say it does not cover under warranty. The car seat is a little over 2 years old.

• 12/18/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE LOCK ACTUATOR GEAR STRIPS, CAUSING A LOUD BUZZING NOISE WHEN LOCKING/UNLOCKING THE VEHICLE AND IN SOME CASES IT WILL NOT CONSISTENTLY ACTUATE CAUSING THE DOOR TO STAY LOCKED. THE MAJOR CONCERNS ARE 1) IF THERE IS AN EMERGENCY SITUATION AND SOMEONE IS UNABLE TO UNLOCK THE DOOR TO QUICKLY GET MY CHILD OUT OF THE VEHICLE BECAUSE THE LOCK IS NOT FUNCTIONAL. 2) THE NOISE IT MAKES IS LOUD AND MAY STARTLE DRIVERS OF THIS VEHICLE(FROM WHAT I'M SEEING, THIS IS A COMMON ISSUE ACROSS THE TOWN AND COUNTRY AND CARAVAN LINES OF VANS) AS THE LOCKS AUTOMATICALLY ENGAGE WHILE ENTERING THE ROAD WHICH COULD CAUSE A TEMPORARY LOSS OF CONTROL OF THE VEHICLE. THIS ENDANGERS BOTH THE DRIVER OF THE VEHICLE AND OTHER PEOPLE ON THE ROAD.

• 12/16/2022· POWER TRAIN

  The transmission pump failed suddenly, resulting in severe slippage in the transmission and loss of motive power for the vehicle. The vehicle struggled to stay up to road speeds on the highway until I could get it parked in a safe place to get my family out of the vehicle. Later on that day, I tried to take the vehicle around the block, to which it barely would make it back to it's starting point it was slipping so badly. A local Chrysler dealer has diagnosed the transmission is bad specifically citing a bad pump in the transmission. There were no warning lamps or indicators alerting us to this problem, just the sudden failure of the transmission putting me and my family in an unsafe situation. This vehicle meets all the criteria of a Chrysler Town and Country listed on Recall 16v-461 (S44 within FCA's nomenclature). The build date of our van falls squarely within the build date window listed in the recall. Recall states 7/31/15 through 4/18/2016 build dates are affected--our van states Build date of 11/15 on the door jamb. However, after contacting multiple dealerships and Chrysler themselves, they claim our van is not a part of this recall as the VIN number is not associated with the recall. I don't understand. The recall calls out the failure of the transmission oil pump, and that is the exact part that has failed on our van causing an unsafe sudden failure of the transmission in our van. I think it is a failure on FCA's part to not associate all the vehicles with this recall that in reality should be associated with this recall. This is wrong.

• 12/15/2024· UNKNOWN OR OTHER

  car would turn off randomly while driving; this primarily happened at red lights. After a moment was able to turn car back on and continue driving. Took car to mechanic and had something replaced; however, this issue continued. Took car to dealership and they confirmed that they could find nothing wrong with the car. Dealership that provided follow-up call that there was a potential fix to have PCN (?) chip updated and that this was a known issue. It does not seem safe to have a car randomly turning off while driving; especially in a large mini van which is most commonly used by families with young children. The dealership made me pay $300 to pay for the safety fix despite it being a known issue and a safety issue. When the car would turn off this was at 0 mph but it occured coming from all different types of speeds. Foot on the break in the middle of an inner section - that is DANGEROUS and someone speeding through and crashing into you. PCN update was completed at Chrysler dealership.

• 12/15/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The passenger rear sliding door makes a buzzing sound when locking or unlocking the door. Door does not open/close and have to manually open/close door.

• 12/11/2025· POWER TRAIN

  After the Chrysler dealer in Glendale CA completed Recall S44 – Transmission Oil Pump on my 2016 Chrysler Town & Country in October 3 2025, the transmission began to malfunction and eventually stopped shifting completely. The dealer drained the transmission fluid, removed both front axles, removed all transmission components, and replaced the transmission oil pump, seals, bolts, and torque converter as required by the recall. The transmission is available for inspection upon request. Safety Risk: The vehicle became unsafe to drive when the transmission began shifting erratically and then failed to shift at all, causing sudden loss of acceleration in traffic and posing a risk to myself and others. Diagnostic Codes: Before the recall, the vehicle had code P06DE (Engine Oil Pressure Control). Chrysler has a documented TSB for P06DE requiring a PCM software update, but the dealer did not perform this update during the recall. After the recall, the vehicle developed new code P0760 (Shift Solenoid C Malfunction), which was not present prior to the recall and appeared only after the transmission was reassembled. Inspection and Confirmation: The dealer confirmed P0760 but refused further inspection or repair, stating it was “not related,” despite the failure occurring immediately after major recall-related transmission work. The vehicle has not been inspected by the manufacturer. The failure is reproducible: the transmission will not shift. Reason for Complaint: This failure happened shortly after the S44 recall, which involved complete transmission disassembly. The combination of new post-recall transmission codes, the absence of a required PCM software update, and the sudden unsafe failure raises concern that the recall work may not have been performed correctly. I request NHTSA review whether Recall S44 repairs are causing secondary failures or being improperly completed

• 12/11/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO PROCEED, THE VEHICLE FAILED TO MOVE. THE VEHICLE LUNGED FORWARD AND STOPPED WITH THE ENGINE REVVING. THE CONTACT REVVED THE ENGINE UP AND SLOWLY DROVE OFF THE ROADWAY AT 3 MPH. THE CONTACT THOUGHT THAT THE ISSUE WAS WITH THE TRANSMISSION. THE CONTACT HAD THE VEHICLE TOWED TO YOCHUM CHRYSLER DODGE JEEP RAM (1270 SOUTH HART STREET ROAD, VINCENNES, 47591, (812) 316-5381) WHERE THE VEHICLE WAS DIAGNOSED WITH A TRANSMISSION PUMP FAILURE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

• 12/10/2020· ELECTRICAL SYSTEM

  MY PASSENGER SIDE SLIDE DOOR MAKES A BUZZING SOUND WHEN THE DRIVERS SIDE DOOR OPENS. I HAVE RESEARCHED THIS ISSUE AND IT SEEMS TO BE A COMMON ISSUE WITH THESE VEHICLES AND APPEARS TO NEED A RECALL TO FIX THIS FAULTY PART.

• 12/10/2016· WHEELS

  THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING AND THERE ARE NO "CODES" TO CHECK. THIS HAS BEEN GOING ON FOR A MONTH. TIRE PRESSURE IS FINE.

• 12/09/2025· EXTERIOR LIGHTING

  I have had two 2016 Town & Country’s both of which have the same issue of the automatic high beam occasionally not turning off for oncoming vehicles. I have in fact been pulled over because they failed to turn off for a Michigan state police officer. The problem occurs most when on a large divided highway such as an interstate or in curves. This has been an issue ongoing with both of them and the sensor has been since discontinued by Chrysler so I can’t try replacing it anymore however the fact that both of mine have done this indicates to me that this is a larger problem.

• 12/09/2022· POWER TRAIN

  On my 2016 Town & Country, the check engine light went on. The repair facility said the code is PO740 (transmission torque converter circuit). Another repair facility says the transmission needs to be replaced. The vehicle has only 61,XXX miles.

• 12/09/2019· POWER TRAIN

  I HEARD A WHINING FROM THE ENGINE AFTER TRAVELING AT HIGHWAY SPEEDS. CHECKED ENGINE WITH NO NOTICEABLE CAUSE. AFTER TRAVELING FURTHER, THE CHECK ENGINE LIGHT CAME ON AND THE WHINE GOT WORSE. TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS INFORMED THAT THE TRANSMISSION PUMP HAD FAILED.

• 12/08/2020· ELECTRICAL SYSTEM

  NEED NEW ACTUATOR.....BUZZING NOISE WHEN WANTING TOOPEN SIDE POWER DOORS

• 12/07/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE DRIVER SIDE REAR DOOR LOCK WILL NOT UNLOCK AND ALLOW THE DOOR TO OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AT ALL TIMES

• 12/07/2016· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR

• 12/06/2021· STRUCTURE

  Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.

• 12/05/2021· STRUCTURE

  Sliding door lock actuator is inoperable. The door will not unlock or open which could trap the occupants. The problem has not been reproduced/confirmed by the dealer or service center, however, research on this issue states that motorsafety.org has an article that it is researching this to issue a recall. There were no warning lights. After removing the door panel, the issue has been resolved, however, the door makes a buzzing noise when it's locked now. Since the initial problem, the door has been stuck one other time. The initial problem occurred 4 weeks ago.

• 12/04/2019· AIR BAGS,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)Crash

  MY STEERING CONTROLS DO NOT WORK. THE STEERING WHEEL CONTROLS DONT WORK AND CRUISE CONTROL DOES NOT WORK. THE CONTROLS FOR THE SPEEDOMETER FOR DIGITAL USE DO NOT WORK. THERE IS ONLY 36000 MILES ON THE CAR AND THE PART TO FIX IS UNAVAILABLE. THE QUESTION IS WHY NO RECALL WHEN U CANT ORDER THE PART SO OBVIOUSLY EVERYONE IS HAVING AN ISSUE AND THIS NOT WORKING COULD HAVE PREVENTED 2 ACCIDENTS THAT HAVE OCCURRED HAD THE HORN WORKED LIKE IT SHOULD.

• 12/03/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT 75 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380) WHERE THEY DIAGNOSED THE VEHICLE WITH A TRANSMISSION PUMP FAILURE. THE CONTACT THEN HAD THE VEHICLE REPAIRED OUT OF POCKET. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE HOWEVER, UPON CONTACTING THE MANUFACTURER, HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED AT CHRYSLER DEALER MOSS MOTORS COSTING OVER $3,000. THE FAILURE MILEAGE WAS 101,643.*DT*JB

• 12/03/2019· POWER TRAIN

  THE VAN LOST POWER AND WOULD NOT SHIFT ABOVE FIRST GEAR. IT WOULD REV THE RPMS AS IF IT WERE IN NEUTRAL. IT ALTOGETHER QUIT MOVING ONCE I WAS ABLE TO GET IT BACK INTO OUR NEIGHBORHOOD.

• 12/02/2022· POWER TRAIN

  The contact owns a 2016 Chrysler Town and Country. The contact stated while shifting into reverse, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she continuously moved the gear shifter from park to reverse(R) and drive(D) until the vehicle responded after shifting into drive(D). The contact was able to drive the vehicle however, the vehicle would not exceed 20 MPH. The contact engaged the hazards lights and continued driving. The contact stated that upon pulling into her driveway, the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that the dealer needed to diagnose the vehicle before they could cover the repair under NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer; however, the manufacturer informed the contact that they could not assist and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,283.

• 12/02/2020· ELECTRICAL SYSTEM

  I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH 89,000 MILES. MY SLIDING DRIVER SIDE DOOR WON'T UNLOCK OR OPEN. WAS ABLE TO GET DOOR UNLOCKED, BUT HAD TO PULL THE PLUG TO DISABLE THE LOCKING MOTOR TO STOP THE LOUD GEAR GRINDING SOUND EVERY TIME THE ELECTRIC DOOR LOCK WOULD ENGAGE. DID NOT WANT THE DOOR LOCK TO BE IN THE LOCKED POSITION IF OR WHEN THE GEARS WOULD POSSIBLY GRIND DOWN TO NOTHING. CAN ONLY MANUALLY OPEN AND CLOSE THE DOOR AND MANUALLY LOCK AND UNLOCK IT ALSO. ALL OTHER ELECTRICAL FUNCTIONS LIKE POWER WINDOWS, POWER OPEN/CLOSE FUNCTION, AND LATCH ASSIST NO LONGER WORK DUE TO DISCONNECTING THE POWER SUPPLY AT THE BOTTOM OF THE DOOR. THE VEHICLE WAS STATIONARY IN THE GARAGE WHEN THE PROBLEM WAS DISCOVERED. IT WAS TWO MONTHS BEFORE I GOT THE DOOR UNLOCKED AND ABLE TO OPEN FROM INFO ON THE INTERNET.

• 12/01/2022· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  During idle, or driving under various conditions, vehicle will randomly "shut down". This can happen driving through a corner or on the interstate at 70mph. Once it shuts down, you lose braking and steering assist. Still have headlight and accessory power. Car will start right back up either putting it in neutral and turning the key, or coming to a stop and putting it in park. Doesn't hesitate to crank, appears to have fuel pressure and spark. There is no correlation to this issue with driving conditions. Sometimes will happen multiple times in a day, sometimes wont happen for a week. Research suggests that this is a very common issue across many years of vehicles that have used the 3.6L Pentastar engine, however no TSB's or recalls have been issue for the 2016 T&C exhibiting this issue.

• 11/30/2022· POWER TRAIN

  The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 55 MPH, she heard an abnormal noise near the floor of the vehicle. The contact then stated that while the vehicle was idling at a stop, she depressed the accelerator pedal; however, RPM’s increased rapidly but the vehicle failed to respond. The contact was able to coast the vehicle off the road. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced the NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 60,000.

• 11/30/2020· POWER TRAIN,ENGINE

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND FAILED TO ACCELERATE PROPERLY WHILE PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND DETERMINED THAT THE TRANSMISSION PUMP FAILED AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER COOKEVILLE CHRYSLER LOCATED AT 1550 INTERSTATE DR, COOKEVILLE, TN 38501 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

• 11/30/2020· ENGINE

  ENGINE TICKING/KNOCKING STARTED AT ABOUT 70,000 MILES, AUGUST 2020. IT APPEARS TO BE THE ROCKER ARMS. WE HAVE BEEN EXPERIENCING LOSS OF POWER PERIODICALLY. IT TICKS WHEN IDLING AND SPEEDS UP AS ENGINE IS REVVED OR ACCELERATING. BECOMES LOUDER AFTER BEING DRIVEN AT HIGHWAY SPEEDS AND FOR LONGER DRIVES OVER 20 MINS.

• 11/29/2021· POWER TRAIN

  Transmission failing at 60,100 miles. Vehicle is loosing power when coming from a stop and cannot be placed into reverse without causing major issues when accelerating from a stop at intersection. contacted Chrysler customer care, they advised that they will not make any attempts to repair the issue

• 11/28/2025· POWER TRAIN

  The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed in traffic, the vehicle stalled. The contact shifted to neutral(N) and was able to drive to the intended destination. The contact stated that while driving and attempting to stop the vehicle, the vehicle required to be shifted to neutral(N) repeatedly. In addition, the contact stated that on another occasion, the vehicle independently accelerated, prompting the contact to immediately depress the brake pedal to stop the vehicle. The contact stated that the failure had occurred several times. In addition, the check engine warning light later illuminated. The contact used a fuel treatment to clean the fuel; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed with thermostat and transmission failure. The contact was provided DTC: P0128 with DTC Severity of 2 of 3. The contact was informed that the thermostat and transmission needed to be replaced. The contact stated that only the thermostat was being replaced. The dealer was made aware of the failure and informed the contact that the VIN was not associated with any recall. The contact referenced an unknown recall with a similar failure description, but the VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

• 11/28/2022· UNKNOWN OR OTHER

  The driver side rear sliding door is stuck in a closed and locked position. All attempts to open or unlock it using fobs, interior buttons, or manual force have failed. Others with this same issue seem to attribute it to a known lock actuator issue. Inability to exit the vehicle is a safety concern. I have not yet seen a mechanic for it. There were and continue to be no warnings/symptoms/indications that the vehicle computer system recognizes the problem. Prior to this, both sliding doors have occasionally 'glitched' by repeatedly closing automatically, unbidden - also a safety issue if children are caught or injured by the unexpected action.

• 11/27/2023· VEHICLE SPEED CONTROL,ENGINE

  ticking started in the engine, idle is rough most times, #2 cylinder misfire and does not accelerate when gas pedal is pressed. occasional cut off while driving or stopping at a light. mechanic checked codes to verify. In september of 2023 transmission was replaced by a certified shop after the same similar issues. keep dumping money into a car that i am still paying on and maintain according to the maintenance schedule.

• 11/27/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A LOUD NOISE AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE DEALER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

• 11/26/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  DRIVER AND PASSENGER SLIDING DOOR LOCK FAILURE; REFUSES TO ENGAGE TO LOCK THE DOORS WHILE STATIONARY OR IN MOTION; WHEN CLICK THE DOOR LOCK BUTTON ON KEY FOB MAKES A LOUD NOISE ON EACH DOOR AND WHEN DRIVING AFTER A SHORT PERIOD OF TIME WHEN AUTO LOCK TRIES TO ENGAGE MAKES LOAD NOISES ON EACH SIDE

• 11/25/2020· ENGINE

  THE VEHICLE HAS CYLINDER #2 MISFIRE CODE. TWO SEPARATE INDEPENDENT LOCAL MECHANICS BOTH SUGGEST THIS IS DUE TO PITTING OF THE CYLINDER HEAD MATERIAL. THEY TELL ME IT IS A COMMON PROBLEM WITH THIS ENGINE, 3.6L. I CALLED CHRYSLER AND THEY ARE NOT WILLING TO STAND BEHIND THEIR PRODUCT.

• 11/25/2019· ELECTRICAL SYSTEM,AIR BAGS

  AIRBAG LIGHT WOULD LIGHT UP ON AND OFF AND THEN ALL OF SUDDEN STAYED ON SUDDENLY. TOOK THE VAN TO THE DEALERSHIP AND NOW SAYING THE PASSENGER SIDE AIRBAG WIRING HARNESS IS BAD AND NEEDS REPLACED. BUT BEFORE THE SOLID LIGHT WHEN I MOVED THE DRIVERS SIDE SEAT THE LIGHT WOULD GO OFF OR COME ON. HOW CAN AIRBAG HARNESS GO BAD.