2016 Chevrolet Cruze

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2020· POWER TRAIN,ENGINE

  MY CARS CAM SHAFT WAS REPLACED SIX MONTHS AGO, AND IT WAS STILL UNDER WARRANTY. NOW I'M HAVING A BUNCH OF OTHER ISSUES SOME OF THE PROBLEMS ARE BECAUSE THE CHEVY DEALERSHIP, THAT REPLACED IT MY CAM SHAFT WHEEL THEY HAD TO TO TAKE PARTS OFF AND BACK ON TO FIX IT NOW THOSE PARTS THEY TOOK OFF AND NOW BAD PLUS OTHER BOTTOMS UP. IT WON'T KEEP COOLANT. AND KEEPS OVER HEATING, AND THE DEALERSHIP, IS TRYING TO OVER PRICE ME ON PARTS THAT I CAN GET, FOR A FRACTION OF THE PRICE THERE CHARGING ME, AND NOW I'M WITH OUT A VEHICLE UN LESS I COME UP WITH OVER $1400, I FEEL LIKE THEY PURPOSELY DIDN'T PUT EVERYTHING BACK TOGETHER RIGHT, CUZ THEY NEW THEY COULD GET AND MAKE MORE MONEY OUT OF IT BECAUSE SOME OF THE PARTS ARE STILL UNDER WARRANTY. PLUSE WHEN THEY FIXED IT THE FIRST TIME. THEY CHARGE FOR A NEW BELT ON THE CAR AND I ALREADY HADE ONE WHICH WASN'T MINE TO START WITH, IT BELONG TO A FRIEND OF MINE, AND THE STOLE IT AND PUT IT ON MY CAR THEN CHARGE ME FOR IT. BE CAUSE IT WAS IN THE BACK SEAT, MY VEHICLE IS SITTING AT THE SHOP NOW. IT'S AT LEACH-WILSON CHEVROLET-BUICK IN SHELBYVILLE ILLINOIS, THERE GOING TO START WORKING ON IT ON JANUARY 11TH, THAT'S WHAT THEY SAID ANYWAYS AND I DON'T FEEL SAFE WITH THEM DOING THAT BUT I HAVE NO OTHER OPTION RIGHT NOW. AND I'M BEING FORCED TO PAY OVER $1400. PLUS THEY STOLE PARTS OUT OF MY CAR I WAS HOLDING FOR A FRIEND AND I HAD IN THE CAR AND THEY USE THEM AND CHARGED THE WARRANTY FOR THOSE PARTS AND IT WASN'T THEIRS TO SELL LIKE THAT

• 12/29/2022· ELECTRICAL SYSTEM,ENGINE

  Paid thousands of dollars into getting a thermostat housing and thermostat leaking antifreeze a couple months ago started leaking antifreeze again just now

• 12/27/2018· POWER TRAIN

  WHILE THE ENGINE IS RUNNING, THE TRANSMISSION SUDDENLY AND WITHOUT WARNING FAILS. CAR IS IN GEAR BUT DOESN'T MOVE. FIRST OCCURRENCE WAS WHEN CAR WAS PARKED IN THE MORNING AND PUT INTO REVERSE TO BLACKOUT AND SECOND OCCURRENCE WAS A COUPLE WEEKS LATER WHEN STOPPED AT A RED LIGHT. TURNING THE CAR OFF FOR A FEW MINUTES SEEMS TO TEMPORARILY CORRECT THE PROBLEM. I AM WORRIED THE TRANSMISSION WILL FAIL SUDDENLY WHILE IN AN INTERSECTION OR OTHER DANGEROUS SITUATION

• 12/26/2024· ELECTRICAL SYSTEM

  My tire pressure sensor keeps coming on even after I had it worked on. 3 of them shows the pressure level but one shows 2 lines but no pressure level but there’s air in the tire. The other problem I’m having is the check engine light is on. Please advise if any issues are recalls or do I need to take my car to a service center. Thank you

• 12/21/2020· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  MY CAR IS PARKED LOOKS LIKE A RAINBOW COLOR IS COMING OUT FROM UNDER THE ENGINE. IT LOOKS LIKE WATER FROM A DISTANCE UNTIL YOU GET CLOSER. I HAVE NOTIFIED THE DEALERSHIP WHERE I BOUGHT IT AND HE TELLS ME THERE IS NOTHING THEY CAN DO

• 12/20/2017· POWER TRAIN

  COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.

• 12/17/2020· ENGINE,FUEL/PROPULSION SYSTEM

  THE INTAKE MANIFOLD BLEW OUT IT'S SENSOR. NOT LIKE IT JUST WENT OUT, BUT SOME HOW PRESSURE BUILT UP AND BLEW IT OUT OF THE MANIFOLD. THIS IS EXACTLY WHAT THE REPRESENTATIVE AT THE DEALERSHIP JUST TOLD ME OVER THE PHONE. CAR IS AT THE SERVICE DEPARTMENT BECAUSE OF THE ONGOING ISSUES WITH THE TURBO AND THE MISSING BOLTS AND THE FACT THAT THIS ENGINE WAS OBVIOUSLY A FAULTY BUILD, AS GM HAS ALREADY ACKNOWLEDGED. I AM TERRIFIED TO DRIVE THIS CAR AND I STILL OWE ON IT. SO NOW WITH THE INTAKE MANIFOLD BLOWING UP AND A LEAKING VALVE COVER....I JUST DON'T UNDERSTAND HOW GM ISN'T RESPONSIBLE FOR GETTING THESE CARS OFF THE ROAD. I AM SO AFRAID OF BLOWING UP WHILE DRIVING THIS CAR I DON'T KNOW WHAT TO DO AND I BELIEVE IN KARMA AND DO NOT WANT TO TRADE IT IN FOR FEAR OF RISKING SOMEONE ELSE'S LIFE. I'VE OWNED A LOT OF VEHICLES IN THE 30 YEARS I'VE BEEN DRIVING AND AM THANKFUL I'VE NEVER HAD THIS PROBLEM BUT GOOD LORD, HOW DO I FIX THIS?

• 12/16/2018· UNKNOWN OR OTHER

  LOSS OF COOLANT. UNABLE TO BE DETERMINED BY DEALER ON MULTIPLE OCCASIONS. I HAVE TO KEEP ADDING ANTIFREEZE. THERE ARE NO EXTERNAL LEAKS FOUND. LOSS OF HEAT WITH LOSS OF ANTIFREEZE.

• 12/15/2021· SERVICE BRAKES,ENGINE

  1st of all the motor was running g great! Then all of a sudden it started running rough and shaking. Was driving on the highway at 65 mph.no warni g lights or anything. Then a warning light came on for the brakes and it was hard to stop. The vacuum pump went out for the brakes and almost ended up in the ditch. Well put a vacuum pump on it and that fixed that problem but it was missing like crazy. Had it checked out and here the #1cylinder piston broke apart. Now it needs a motor. Almost cost me my life on that one.Motor is not cheap and don't know if it is worth it. I have been reading alot on them and people are having to change motors at 8,000 miles and sometimes twice in the same car before 18,000 miles. Don't you think there is something wrong with that?

• 12/15/2019· AIR BAGSCrash

  I WAS IN A CAR ACCIDENT. MY WHOLE FRONT END WAS DAMAGED AND MY VEHICLE AIR BAGS NEVER DEPLOYED LIKE THEY SHOULD HAVE.

• 12/14/2016· ELECTRICAL SYSTEM,STRUCTURE

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WITHOUT WARNING, THE VEHICLE HAD AN INTERNAL LEAK THAT SATURATED THE REAR OF THE VEHICLE, THE FLOORING, THE ELECTRONIC COMPONENTS, AND CAUSED VARIOUS SHORTS WITHIN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE'S INNER COMPONENTS WERE DAMAGED DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250.

• 12/13/2019· ENGINE

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED AND IDLING IN THE DRIVEWAY, IT TURNED OFF ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE OTHER TIMES EVEN WHEN DRIVING. THE VEHICLE WAS TAKEN TO KNIGHT AUTOMOTIVE INC (383 ROUTE 3, PLATTSBURGH, NY 12901) THREE TIMES WHERE IT WAS DETERMINED THAT THERE WAS COIL FAILURE. THE VEHICLE WAS REPAIRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

• 12/13/2018· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  ENGINE IS KNOCKING CLICKING AND ROCKING. ACTING LIKE IT'S GOING TO STALL STATIONARY. ENGINE LIGHT ON, TRACTION CONTROL LIGHT ON AND ALL START DOES NOT WORK. ALL CAME ON AT THE SAME TIME.

• 12/10/2018· ELECTRICAL SYSTEM,WHEELS,FUEL/PROPULSION SYSTEM

  TAKATA RECAL THE ENGINE SHUTDOWN COMPLETELY WITHOUT A REASON, GAS TANK ALL THE SUDDEN IS EMPTY AND THE WHEELS LOCKED AND SHUTDOWN.

• 12/08/2022· VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

  My car was recalled for problems with fuel system or something of that nature, I took it to get repaired not once but about 3 times and problem is still ongoing. When I press the gas, the car shoots all the way to the 3rd gear and gets stuck at about 27 miles which is very dangerous, especially when I’m on the freeway. It will also cut off in the middle of the road making me have to put my car in park and recrank the car, multiple people have almost ran dead into the back of my car. They basically told me it is no way to fix my car. Now, it has caused more problems. My car is now saying “engine power reduced” and “service brake assist” when I try to press the brakes, it’s literally almost impossible. I have to almost stand on the brake and it still does not stop all the way. My brakes are new btw, so it shouldn’t still have this error message. I’m basically driving a lemon. This car is not reliable at ALL. I have put so much money into this car and with it being a 2016, you would think it wouldn’t have all of these problems… the car just jerks when I’m driving and nobody can seem to fix it! Oh, and let me not forget about the fuse that blew in my USB ports causing me not to be able to use all the features of my vehicle. This car is a nightmare. Also, I believe that when there are recalls for safety issues like this, we should be notified but of course that’s asking for too much. I have only had this car since 2019. It was serviced on 4/28/21, 5/26/21, 6/6/21 and after that I literally gave up and just hope I don’t wreck out and die.

• 12/08/2016· STEERING

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO MAKE A TURN, THE STEERING COLUMN LOCKED. THE DEALER REPAIRED THE STEERING GEAR. THE FAILURE RECURRED AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

• 12/07/2016· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, THE VEHICLE DECELERATED WHILE DRIVING, AND THE INSTRUMENT PANEL LIGHTING DIMMED. DURING THE FAILURES, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RESEATED THE COMPUTER SYSTEM AND SERVICED THE FUEL INJECTOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

• 12/04/2018· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  2016 CHEVY CRUZE LTZ FAULTY BATTERY NEGATIVE CABLE CAUSING BATTERY CORROSION, WHILE DRIVING CAR HAS POWER STEERING ERRORS (LOSS OF STABLE STEERING CAPABILITIES), TRACTION SYSTEM ERRORS, REDUCED VEHICLE POWER, PROBLEMS WITH CRUISE CONTROL (SPEEDS UP BY ITSELF). CONTACTED GM AND INFORMED THEM OF THIS ISSUE. THEY DENIED COVERAGE, DESPITE HAVING IDENTIFIED THE SAME SAFETY ISSUES WITH THE 2011-2015 MODELS.

• 12/03/2019· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  WHILE DRIVING, THE CAR RADIO HAS CUT OUT MULTIPLE TIMES WHILE 'SERVICE STABILITRACK' HAS BEEN DISPLAYED ON THE DASH. THE BATTERY WAS REPLACED AND THE ISSUES CONTINUED. THIS IS MAINLY SEEN WHILE SLOWING DOWN OR STOPPING AT A RED LIGHT. THE LACK OF POWER TO THE CAR THREATENS SAFETY AS MY TURN SIGNALS FAILED TO WORK AND I LOST POWER STEERING ON ONE OCCASION. I PERSONALLY RESEARCHED THIS ISSUE THROUGH ONLINE FORUMS AND FOUND OUT THAT MANY OTHERS SHARE THE SAME PROBLEM. THE RESULT MAY BE A FAULTY NEGATIVE BATTERY CONNECTION.

• 12/02/2019· POWER TRAIN,ENGINE

  MY 2016 CHEVROLET CRUZE WITH LESS THAN 90K MILES AT THE TIME WAS RUNNING HOT IN 2018,CAR WAS FIXED BY LOCAL CHEVY DEALERSHIP (_COOLANT JUG LEAK/ WATER HOUSING MADE OF PLASTIC CRACKED AT CLAMP CONNECTION AREA) WAS DIAGNOSTIC. AFTER FEW MONTHS IT STARTED RUNNING HOT AGAIN 2019, DEALERSHIP SAID DIAGNOSIS WAS THERMOSTAT, WATERPUMP, HOSES LEAKING.. AFTER ALL PARTS WAS REPLACED AND DRIVEN FOR COUPLE DAYS CAR DASHBOARD NOTIFICATION SAID A/C OFF/ IDLE ENGINE OVERHEATING. PAID FOR ANOTHER DIAGNOSTIC FROM DEALERSHIP AND NOW THEY ARE SAYING MAYBE A BLOWN HEADGASKET OR CRACKED ENGINE BLOCK DUE TO OVERHEATING.SEEMS AS THOUGH THE DEFECTED/ CHEAP PARTS CAUSED THIS FROM THE BEGINNING AND SHOULD BE RECALLED BEFORE SOMEONE ENGINE BLOW UP FROM OVERHEATING

• 12/02/2019· FUEL/PROPULSION SYSTEM

  CLUTCH HYDRAULICS FAILED WHILE DRIVING IN MY STANDARD TRANSMISSION CAR DUE TO POORLY MANUFACTURED PARTS. CLUTCH WOULD STAY ON THE FLOOR WHEN PUSHED DOWN. MULTIPLE MECHANICS STATED AIR WAS GETTING INTO HYDRAULIC LINE DUE TO POOR MANUFACTURING.

• 12/02/2016· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING THE VEHICLE, THE "START, STOP" FEATURE WAS ACTIVATED WHEN THE CONTACT APPROACHED A RED LIGHT. WHEN THE ACCELERATOR PEDAL WAS APPLIED WHILE MAKING A RIGHT TURN, THE VEHICLE LOST POWER AND WAS ALMOST STRUCK BY ANOTHER VEHICLE FROM THE REAR. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.

• 11/29/2016· UNKNOWN OR OTHER,ENGINE

  RECEIVED FIRST INSPECTION, LEAVING THE DEALER, THE CAR SMELLED OF POSSIBLY A BURNING OR SOMETHING UNKNOWN. I DID NOT ASSUME THIS WASN'T NORMAL AS THEY HAD TO CHECK SEVERAL THINGS FOR THE INSPECTION. I HAD TO DRIVE VEHICLE WITH OPEN WINDOWS FOR A FEW DAYS. BUT I THOUGHT THAT PERHAPS WHILE CHECKING THE OIL THEY MAY HAVE GOTTEN SOME ON THE ENGINE OR SOMETHING. A FEW DAYS LATER, THE CAR WAS MAKING A CLANK SOUND WHEN DRIVE GEAR ENGAGED FROM FULL STOP. 11 DAYS LATER, STARTED THE CAR AND IT HAD REVVED OVER 4000 RPM. STOPPED ITSELF WITHIN SEVERAL SECONDS. FOOT WAS STILL ON THE BRAKE. DROVE 5 MILES, STOPPED AND PARKED VEHICLE. RETURNING HOME, ON A HIGHWAY, MY CAR SUDDENLY WENT OVER 4000 RPM AGAIN WHILE NOT ACCELERATING EXCESSIVELY, FLAT AND STRAIGHT ROADWAY, OVERCAST DAY, MID AFTERNOON. WAS DOING @54 MILES MPH. AT THE HIGH REV, THE CAR HAD STOPPED ITS MOMENTUM AND WAS SLOWING DOWN, BUT THE RPM DID NOT. THE CAR WENT THROUGH SEVERAL GEARS THEN ORIENTED ITSELF MANY SECONDS LATER. RECOVERY SPEED WAS 42 MPH. IMMEDIATELY CALLED THE DEALER AND SCHEDULED A DROP OFF. HAS @10,000 MILES ON IT. MOSTLY HIGHWAY DRIVING, A FEW DAYS A WEEK. OTHERWISE IT IS PARKED. MY FEAR WAS FAILURE TO CONTINUE MOMENTUM RESULTING IN ANOTHER VEHICLE COLLIDING WITH MINE AND THE INABILITY TO TAKE ANY STEPS TO PREVENT THAT FROM OCCURRING DUE TO LOSS OF MOBILITY AND CONTROL OF ACCELERATION. *TR

• 11/28/2022· ENGINE,FUEL/PROPULSION SYSTEM

  My car, started to get a messaged saying reduced engine power, after that it started to make a noise I took it to re pair and the car, sometimes makes that noise and I’m driving and out of nowhere the car turns off

• 11/28/2016· ELECTRICAL SYSTEM,BACK OVER PREVENTION

  TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. LESS THAN A MONTH AFTER LEASING THE VEHICLE, THE CONTACT BEGAN HAVING ISSUES WITH THE REAR CAMERA. WHILE OPERATING THE VEHICLE, THE CENTER CONSOLE WOULD NOT ILLUMINATE, THE BUTTONS WOULD NOT WORK, AND THE REAR CAMERA WOULD NOT OPERATE WHEN THE VEHICLE WAS IN REVERSE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND A RADIO ERROR THAT CONTROLLED THE CONSOLE AND THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS TAKEN BACK A THIRD TIME BECAUSE GM RECOMMENDED REPLACING THE RADIO. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,100.

• 11/27/2023· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2016 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle inadvertently shut off without warning. The contact stated that soon after the failure, the vehicle independently restarted, and the vehicle resumed normal vehicle operation. The vehicle was taken to a dealer where a diagnostic test was performed and recommended that the fuel system be cleaned. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 33,000.

• 11/27/2020· AIR BAGS,SEAT BELTS

  IN SEPTEMBER, MY DAUGHTERS 4 SIDE AIRBAGS BLEW OUT WHILE DRIVING. SHE WASN'T IN ANY COLLISION OR ACCIDENT, THEY JUST BLEW OUT AND THE PIECE THAT BLEW OUT ON HER SIDE, HIT HER IN THE HEAD TOO.IN MAY, LESS THAN A WEEK AFTER WE GOT THE CAR, SHE WAS GOING UP AROUND A CURVE, SOMEONE CAME AROUND THAT CURVE ON HER SIDE, HITTING HER DRIVER SIDE MIRROR, CRACKING,AND BREAKING THE GLASS. SHE WAS RAN OFF THE ROAD BY THE OTHER DRIVER, AND SHE DID GO OVER ROCKS, SCRATCHING THE BOTTOM OF THE CAR, WE PUT IT ON A LIFT AND THERE WASN'T ANY DAMAGE, JUST SCRATCHED. AFTER HER AIRBAGS DEPLOYED, I WAS TOLD TO CONTACT GENERAL MOTORS RIGHT AWAY, SO I DID. I TOLD THEM WHAT HAPPENED, AND MADE SURE I TOLD THEM WHAT HAPPENED IN MAY,THE LADY THAT TOOK THE CLAIM, SAID THAT'S FINE, SHE WILL MAKE SURE ALL THAT WAS NOTATED! NOW, FROM THE TIME I CALLED GM, IT TOOK THEM A WEEK TO CONTACT ME, WHICH IS UNACCEPTABLE. I EVEN CALLED BACK IN A COUPLE DAYS DEMANDING SOMEONE CONTACT ME RIGHT AWAY. I WAS TOLD IT WAS A MECHANICAL ISSUE, AND IT NEEDS TO BE DEALT WITH. I WAS TOLD BY A GM DEALERSHIP, THAT IT IS VERY OBVIOUS IT WAS MECHANICAL, FAULTY AIRBAGS. IT TOOK ALMOST 3 WEEKS FROM THE TIME I CALLED GM FOR THEM TO GET IT TO A DEALERSHIP AND GET THEIR INVESTIGATOR OUT TO LOOK AT IT. SHE CAN'T DRIVE THE CAR, THE SEATBELTS DON'T WORK AND AIRBAGS DEPLOYED,SO I REFUSE TO LET HER DRIVE IT. SO FROM THE TIME THE INVESTIGATOR CAME OUT AND LOOKED AT IT, RECORDED HIS FINDINGS, IT WAS ANOTHER 2 WEEKS.MY DAUGHTER CALLED THE LADY AT GM AND THE INVESTIGATOR THAT CONTACTED HER TO GET INFO. I SENT AN EMAIL ASKING WHY IT'S TAKING SO LONG TOO. FINALLY, GM CALLED ME, SAYING THE DECISIONS ARE FINAL AND THEY 'FOUND NO MERIT THAT IT WAS A MECHANICAL ISSUE',AND THEY WON'T BE DOING ANYTHING TO HELP. SHE ALSO TOLD ME NOTHING LIKE THAT HAS EVER HAPPENED BEFORE. I WANT THEM TO TAKE RESPONSIBILITY! THEY ARE USING WHAT HAPPENED IN MAY!

• 11/25/2022· AIR BAGSCrash

  The contact owns a 2016 Chevrolet Cruze D2. The contact stated that while driving 20-25 MPH, the contact crashed into another vehicle. The air bags failed to deploy. As a result, the contact had whiplash to the neck and the front seat passenger head hit the windshield and whiplash to the neck. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were not notified of the failure. The failure mileage was approximately 58,000.

• 11/23/2019· STEERING,EXTERIOR LIGHTING,SERVICE BRAKES

  I BOUGHT A 2016 CHEVROLET CRUZ NG ON SEPTEMBER 7, 2016. ON SEPTEMBER 10, 2019, I TOOK MY VEHICLE TO THE CHEVROLET AGENCY TO CHECK THE WATER FILTERING OF THE 3 LIGHT STOP OF THE CAR, IT LEAKED WATER AGAIN AFTER THE REPAIR OF THE RECALL N162064340 . ON THIS VISIT I WAS NOTIFIED THAT THE CAR HAD A RECALL OF THE STEERING SYSTEM (RECALL N182201620) WHICH PRESENTS A FAILURE IN THE PACKAGING OF THE STEERING BOX CAUSING MOISTURE TO ENTER THE PART AND DEACTIVATE THE POWER STEERING. AFTER CHECKING THE CAR THE AGENCY INDICATED THAT THERE WAS NO PROBLEM WITH THE STEERING SYSTEM AND THE AGENCY CLOSED THE RECALL N182201620. ON NOVEMBER 5, 2019, WHEN I STARTED MY VEHICLE AND PUT IT IN DRIVE, THE STEERING SYSTEM WAS DEACTIVATED, PREVENTING ME FROM TURNING, I IMMEDIATELY STOPPED THE VEHICLE, AND THE BOARD THREW A MESSAGE 'THE POWER STEERING HAS BEEN DEACTIVATED, DRIVE WITH CAUTION', THE STEERING WHEEL IS COMPLETELY HARD AND IT IS NOT POSSIBLE TO MANIPULATE IT. I CONTACTED THE AGENCY AND THE CAR WAS TOWED TO THE CHEVROLET WORKSHOP AT MY COST, THE AGENCY ANALYZED THE FAULT AND RESPONDED THAT IT WAS NOT RELATED TO RECALL N182201620 (SAME FAULT THAT IS NO LONGER SHOWN ON THE GM PAGE) AND THAT THE THE CAR HAD NO GUARANTEE, THE AGENCY NOTIFIED ME THAT I SHOULD PAY FOR THE CHANGE OF THE PART. TALK TO GM 01800 AND I REPORT THE SITUATION, THEY CONTACTED ME AFTER 72 HOURS WITHOUT AN ANSWER, AFTER 6 DAYS GM'S RESPONSE WAS THAT THE VEHICLE HAD NO WARRANTY AND THAT THEY WOULD NOT REPAIR IT, THE ADVISOR INDICATED THAT THE RECALL OF THE STEERING SYSTEM WAS THE RESPONSIBILITY OF THE AGENCY AND THAT GM WAS NOT RESPONSIBLE, THEY REFUSED TO GIVE ME A TECHNICAL RESPONSE OF THE FAILURE OF THE PIECE AND THEY VIOLATION OF IATF RULE 16949: 2016 CLAUSE 10.2.6, THEY REFUSED TO PERFORM AN ANALYSIS OF THE PIECE FAILED AND REFUSED TO CHANGE OR REPAIR THE FAULT OF THE STEERING SYSTEM FOR FREE.

• 11/22/2024· ENGINE

  The turbo has gone out twice, it was replaced under an extended warranty policy and it has gone out again and is out of warranty, also the plastic intake manifold has gone bad again. also there is a plastic piece that comes off the engine and distributes coolant to the heater core etc...it has gone bad as well and is common on all 1.4 turbos..

• 11/18/2020· ELECTRICAL SYSTEM

  NEGATIVE BATTERY CABLE SHORTED OUT, FAILING A MAIN FUSE AND THE STARTER. CAR TURNED OFF WHILE DRIVING DOWN I-5. WE WERE ABLE TO GET THE CAR TO RESTART ONE TIME, THEN ONCE WE WERE TO A SAFE PLACE TO PULL OVER TURNED OFF THE CAR AND THE ELECTRICAL IN THE CAR WOULD NOT TURN OFF (STEREO, LIGHTS, ETC..) PUSH BUTTON START IN CAR. ONCE WE FINALLY GOT EVERYTHING TO TURN OFF THE CAR WOULD NOT START AGAIN AND WAS TOWED TO THE REPAIR SHOP.

• 11/18/2016· SERVICE BRAKESCrash

  TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING 55 MPH AND ATTEMPTING TO MAKE A TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FISHTAIL. THE VEHICLE STRUCK A GUARDRAIL AND COLLIDED WITH A TREE. THE CONTACT ALSO STATED THAT THE GROUND WAS DRY. THE CONTACT HAD TO BE TRANSPORTED BY AMBULANCE TO THE HOSPITAL AND HAD HIP SURGERY AND LACERATIONS TO THE BACK OF THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,135.

• 11/15/2018· FUEL/PROPULSION SYSTEM

  I WENT TO THE DEALER WHERE I BUT MY CAR AND THEY TOLD THAT THEY SOLD THE SERVICE CONTRACT TO ANOTHER DEALER WHO IS TO FAR FROM WHERE I LEAVE AN I AM A DIALYSIS PATIENT AND 74 YRS OLD TAHTS WHY I CAN TAKE THE CAR FOR BE INSPECTED. THE DEALER ALBERIC COLON AUTO SALES

• 11/14/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2016 Chevrolet Cruze. The contact stated that he noticed that the coolant level was low and added coolant to the reservoir. The contact stated that when he returned, he noticed the coolant had leaked onto the ground. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,070.

• 11/12/2019· UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I LIVE IN COLORADO, AND EVER TIME ITS COLD IN THE MORNING WHEN I START UP MY CAR IT GIVES ME HARD TIME AND THEN DOES AN ANT THEFT SYSTEM LOCK. WHEN IM HOME, OKAY ITS DURABLE BUT NOW ITS DONE IT WHILE IM DRIVING, AND WHEN I WAS AT THE CAR WASH. COMPLETE LOCK, STEERING WHEEL, KEY IS LOCKED IN THE IGNITION. THIS IS SUPER UNSAFE!! IVE GOTTEN THIS CAR FIXED SOOOOOO MANY TIMES THIS OUTRAGEOUS.

• 11/09/2020· SEATS

  PASSINGER FRONT SEAT IS JAMMED AND CAN NOT BE MOVED FORWARD OR BACKWARD

• 11/07/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2016 Chevrolet Cruze. The contact stated while inspecting the vehicle, she noticed that the vehicle was low on antifreeze, and added antifreeze. The next day when she returned home from work, she became aware that the antifreeze level was again low. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted, and a message was left. The failure mileage was 69,000.

• 11/05/2023· AIR BAGSCrash

  Hit a buck on highway. When airbags went off I felt sudden sharp pain in my left arm. I was later advised that it most likely was shrapnel from the airbag. It was obvious from the injury something hit my arm with a lot of force. The car was a total loss and in possession of insurance company. Concerned that it could have been my eye.

• 11/04/2018· SERVICE BRAKES

  WHILE LOOKING FOR PARKING IN MY APARTMENT COMPLEX IT BECAME VERY HARD TO PRESS DOWN ON THE BREAK PEDDLE AND I WAS FORCED TO USE MY E-BREAK TO STOP. MY BREAK PEDDLE IS NOW VERY HARD TO PRESS AND AFTER SPEAKING WITH A MECHANIC I WAS TOLD IT WAS THE POWER BREAK BOOSTER.

• 10/31/2021· POWER TRAIN,SERVICE BRAKES,ENGINE

  PCM failure Almost had numerous accidents. The problem has not been reproduced or confirmed by a dealer or service center. It has been reproduced by other people after explaining the issue. Also has been reproduced on another Gm product around the same year. Vehicle has been inspected by an independent shop, the only thing that was found was excessive brake wear in rear. Problem appeared when I first started driving the car. It is definitely a software issue. Software should be polling the wheel speed sensor while in engine off. There were no idiot lights. Recently, on a private road that had an inclination, I reproduce the problem. The vehicle obtained at least two miles an hour rolling backwards for about a minute. The speedometer did not register any speed. I did not want to test this any longer for fear of engine starting back up and damaging the transmission. Approaching a stop softly applying the brakes with an incline, whether at a controlled intersection or in traffic, when the auto engine shutdown activates, the vehicle rolls backwards.

• 10/29/2019· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I PURCHASED A USED VEHICLE FROM ATLANTA LUXURY MOTORS AT KIA SOUTH ON AUGUST 11, 2019. I PURCHASED THIS VEHICLE AS-IS, BUT NO MECHANIC CLAIMS TO HAVE FOUND ANY ISSUES AT THE TIME OF INSPECTION. THE VEHICLE IS A 2016 CHEVROLET CRUZE AND ONLY HAD 70,000 MILES ON IT AT THE TIME OF PURCHASE. ABOUT TWO WEEKS AFTER PURCHASE, THE ENGINE CUT OFF AFTER THE AUTO-STOP INITIATED AND THE CHECK ENGINE LIGHT CAME ON. I HAD TO RESTART THE VEHICLE IN ORDER TO GET OUT OF THE ROAD. SINCE THEN, THE NUMBER OF TIMES THE ENGINE HAS CUT OFF HAS INCREASED IMMENSELY. AS OF OCTOBER 29, 2019, MY ENGINE CUTS OFF ANYTIME THE CAR FALLS INTO AUTO-STOP. TODAY IT HAPPENED EIGHT TIMES DURING ONE FORTY-FIVE MINUTE COMMUTE.

• 10/29/2018· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  IT DOESN'T HAPPEN ALL THE TIME BUT EVERY FEW DAYS PASSENGER SIDE DOORS STAY IT'S OPEN WHETHER I'M DRIVING OR SITTING STILL. THE LOCKS WILL TRY TO LOCK WHEN THEY ARE ALREADY LOCKED AND THE DOOR WARNING SIGN GOES OFF. ALSO IF MY FRONT TIRE NEEDS AIR THE BACK TIRE WARNING SIGN WILL GO OFF AND VICE VERSA. THE FIRST TIME I REALIZED THIS I HAD PUT AIR IN THE FRONT TIRE BUT THE LIGHT STAYED ON FOR THE BACK TIRE. WHEN I PUT AIR I THE FRONT TIRE THE BACK TIRE WARNING SIGN WENT OUT. TODAY THE RADIO WENT OUT BUT THE SCREEN DIDN'T CUT OFF. THE CAR IS PARKED AND KEYS ARE NOT IN THE IGNITION BUT THE RADIO SCREEN IS STILL LIT UP. UPDATED 11/9/18*JB

• 10/27/2017· UNKNOWN OR OTHER

  MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.

• 10/24/2025· SERVICE BRAKES

  The rear brakes lights have a crack causing water to leak through. The water caused damage to the converter output

• 10/22/2020· POWER TRAIN,ENGINE

  NEW 2016 CRUZE LIMITED, 2 YEARS AFTER THE PURCHASE OF THE CAR, WATER PUMP AND THERMOSTAT HOUSING REPLACEMENT(COVERED BY THE DRIVE-TRAIN WARRANTY),2 YEARS LATER, CAR OVERHEATS AGAIN, I AM APPARENTLY LOSING WATER BUT NOT EVIDENT IN THE ENGINE COMPARTMENT, I TAKE IT BACK TO THE DEALER, TOLD THEM WHAT I THOUGHT WAS HAPPENING AGAIN AND THEY CONDUCTED AN ANALYSIS FOR WHICH I HAD TO PAY $96.00, (CAR HAS 72,000 MILES, OUT OF WARRANTY) TELLING ME THE SAME THING I HAD ALREADY FIGURED OUT, THAT I NEED A NEW WATER PUMP AND THERMOSTAT HOUSING. THEY TELL ME IT WILL COST ME ABOUT $870.00. TO REPLACE THE WATER PUMP AND THERMOSTAT. NOW UNDERSTAND, MY WIFE AND I BOUGHT THIS CAR ON GOOD FAITH THAT IT WAS GOING TO BE SOMETHING THAT WE COULD RELY ON. I AM RETIRED AND SHE IS DISABLED. I NEEDED A DEPENDABLE MODE OF TRANSPORTATION. WHEN WE FIRST BOUGHT IT, IT WAS GREAT. BUT BACK TO OUR DILEMMA, AFTER I WAS GIVEN THE ESTIMATE, I TOLD THEM I DID NOT HAVE THAT KIND OF MONEY FOR THE REPAIR, AND THEY MADE SURE THE COOLANT WAS FULL AND I LIMPED IT BACK TO MY HOUSE. I PURCHASED A NEW WATER PUMP, THERMOSTAT HOUSING, AND A WATER OUTLET ASSEMBLY AND REPLACED IT MYSELF. I AM AN EXPERIENCED MECHANIC. AFTER REPLACEMENT, WHILE ON OUR WAY TO AN APPOINTMENT THE NEXT DAY, THE CAR OVER HEATED AGAIN. GOT IT BACK TO THE HOUSE, FOUND NO LEAKS, BLED THE SYSTEM TO MAKE SURE THERE WAS NO AIR IN THE LINES. DROVE IT THE NEXT DAY AND THE ENGINE STOPPED ON ME ON THE ROAD WHILE I WAS DRIVING, IT WOULD NOT RE-START. CHECKED THE OIL DIPSTICK AND FOUND WATER IN ENGINE! SOME ANALYSIS I WAS GIVEN. HAD IT TOWED TO MY HOUSE. HERE WE ARE WITH A 4 YEAR OLD CAR, 72,000 MILE ENGINE AND IT IS DONE. WE LIVE ON SOCIAL SECURITY AND I STILL OWE PAYMENTS. WHY WEREN'T THESE CARS RECALLED IF THEY KNEW SO MANY PEOPLE WERE HAVING THIS COOLING PROBLEM ON THE CARS? NOW WHAT DO WE DO? I DON'T WANT TO MAKE PAYMENTS ON A BROKEN CAR!

• 10/22/2019· ELECTRICAL SYSTEM

  WHILE DRIVING ON HIGHWAYS OR CITY STREETS THE CAR JUST SHUTS OFF AT RANDOM TIMES. NO CHECK ENGINE LIGHT OR ANY LIGHTS ARE ON THE DASHBOARD BEFORE IT HAPPENS. ONCE CAR HAS SHUT OFF, WE CAN PUT IT IN PARK TURN THE KEY OFF AND BACK ON. IT HAS BEEN HAPPENING MORE FREQUENTLY.

• 10/20/2020· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  REOCCURING PROBLEMS WITH PCV SYSTEM.EMISSIONS SYSTEM, MASS AIR FLOW SENSORS,O2 SENSORS,INTAKE MANIFOLD, VALVE COVERS WONT ACCELERRATE, STALLS WHILE DRIVING AND IDLING, HARD SHIFTING, STABILITY CONTROL SSUES AND STABILITRACK ISSUES, INTAKE AIR FLOW SYSTEM,FUEL TRIM SYSTEM LEAN BANK

• 10/20/2016· ELECTRICAL SYSTEM,ENGINEFire

  AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR

• 10/18/2022· POWER TRAIN,FUEL/PROPULSION SYSTEM

  Catalytic Converter , it is a 2016 , it absolutely should not be faulty/defective AT ALL . I checked with Dick Wolstrom Chevy Dealer , if this would be included in the Powertrain Warranty and they said it expired in December . I checked with the other Yearly Recalls for this problem, and it did show this exact same recall for the all the previous years of this make and model of car . It should be fixed , I never heard of a Catalytic Converter be defective like this especially in a newer year car . Can you please help me ? Also, I am having problem with the Fuel pressure Sensor , Air flow intake sensor, Knock sensor , all (3) this is crazy . This is the 2nd time the knock sensor has been replaced . My main concern is the Catalytic Converter , please advise , it should be covered in the powertrain warranty on this car , regardless . It is very expensive to be replaced .

• 10/18/2016· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEFire

  VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.