2016 Cadillac Escalade ESV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2020· UNKNOWN OR OTHER

  INFOTAINMENT SCREEN SHOWS CRACKING, BECOMES UNRESPONSIVE AND CLICKS ON IT'S OWN INTERMITTANTLY. RENDERS ALL FUNCTIONALITY INCLUDING ALL RADIO/SOUND, NAVIGATION, PROJECTION, ETC... USELESS.

• 12/30/2020· ELECTRICAL SYSTEM

  TOUCH SCREEN HAS BECOME NONE RESPONSIVE WITH A VISIBLE WEBBING EFFECT AND I AM NOT ABLE TO USE WHILE DRIVING WHICH CAUSES DISTRACTIONS

• 12/15/2021· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2016 Cadillac Escalade. The contact stated while driving approximately 20 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed with a faulty wiring harness. The failure caused the battery to be drained. The vehicle was repaired. The manufacturer was notified but no further assistance was provided. The approximate failure was unknown.

• 12/13/2016· ENGINE AND ENGINE COOLING,UNKNOWN OR OTHERFire

  IN THE EARLY HOURS OF AUGUST 15TH 2016 MY CADILLAC ESCALADE 2016, VIN [XXX], CAUGHT FIRE WHILE STAYING PARKED (STATIONARY) ALL NIGHT. AS PER THE PICTURES TAKEN BY THE NEIGHBORS, THE ESCALADE TUNED INTO A HUGE FIRE BALL AND BURNED THE TRUCK DOWN TO ASHES. IT ALSO BURNED DOWN TWO OTHER CARS PARKED BEHIND IT AND THE ADJACENT HOUSE ON FIRE. AS PER THE MONTGOMERY COUNTY (MARYLAND) FIRE DEPARTMENT, ARSON WAS RULED OUT AND MOST LIKELY CAUSED BY INTERNAL MECHANICAL ISSUES. (FIRE DEPARTMENT REPORT NUMBER [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/09/2022· VISIBILITY,EQUIPMENT

  The contact owns a 2016 Cadillac Escalade. The contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact also stated that the front windshield wiper module had failed to operate as needed. The contact purchased a new battery; however, the failure persisted. The contact initially took the vehicle to a dealer, but the mechanic was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic and remained with the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 91,000.

• 12/06/2021· ELECTRICAL SYSTEM

  The Escalade radio console keeps shorting out, operating irregularly, and stays "on" after the car has been turned off resulting in a stall and/or battery to drain leading to the car not starting, which has required several battery jumps.

• 12/04/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  I had a problem with my vehicle having a horrible vibration at certain speeds and my Cadillac giving my so many problems too. I’ve had my vehicle at the gm dealer so many times to try and fix these issues. I’ve had multiple things fixed on my Cadillac to stop this vibration but nothing has worked! They can’t get the vibration fixed and causes my car to need balanced a lot! Fr what I read Cadillac is aware of this issue but has chosen not to take responsibility for it. They call it the Chevy shake or death wobble. They’ve put two different motors in the gm vehicles and they are junk. Plus my car hesitates when you put it drive and the check engine light comes every once in awhile. It’s terrible to drive this at certain speeds with the vibration. I also had other issues with my vehicle including the Cadillac cue and my back door handle breaking off. The recently replaced my Cadillac cue with the same one but all the Cadillac cues are junk. They freeze all the time and can’t use it. I have all my my paper work from the dealerships it’s been at and everything they have replaced. I don’t understand why Cadillac isn’t taking responsibility for these issues. It’s been so frustrating not being able to drive my car when it sits at the dealership for weeks at a time. Yes, I’ve had two open claims in this case and have two lawyers involved. I would prefer to fax all my paperwork since I have so much to upload.

• 12/02/2021· AIR BAGS

  The contact owns a 2016 Cadillac Escalade. The contact stated that after parking the vehicle, turning off the engine, and removing the ignition key, the front seat passenger exited the vehicle and when closing the passenger’s side door all airbags in the vehicle were erroneously deployed. The contact stated that the driver’s and passenger’s side frontal air bags along with both side curtain air bags, 2nd and 3rd row seats air bags were all deployed. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 99,000.

• 11/30/2023· ENGINE

  My Escalade just started stalling like if it was going to shut off I took it to my mechanic and he told me it has the P0304 code which is cylinder 4 misfire which he hasn’t fix because it’s a internal engine problem

• 11/29/2025· ENGINE

  I purchased a car from a used car dealer in Sacramento. Two days later, the lifters went bad. This truck only has 115,000 miles on it. This is a know issue that GM has and they're doing nothing to remedy the issue. They keep putting DOD/AFM in these expensive cars knowing the lifters will fail and cause damage to the cam. They should be responsible for doing a DOD/AFM delete on all trucks that have this issue.

• 11/25/2016· AIR BAGS

  THE LIGHT ON THE DASH TELL ME THE AIRBAG ON THE PASSENGER SIDE IS NOT WORKING TO PROTECT THE PASSENGER SHOULD THERE,BE A HEAD ON COLLISION

• 11/02/2017· SUSPENSION,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  I PURCHASED A NEW VEHICLE A LITTLE OVER A YEAR AGO, PICKED IT UP AT 4PM, ON MY DRIVE HOME I NOTICED A VIBRATION WHEN DRIVING AT SPEEDS FROM 35 MILES PER HOUR PLUS. THE VIBRATION INCREASES WITH SPEED. I BROUGHT IT BACK TO THE DEALER THE NEXT MORNING ON SATURDAY AT 8AM. I WAS ASKED TO DROP IT OFF DURING THE WEEK, WHICH I DID. THEY REPLACED 4 TIRES. THIS DID NOT CORRECT THE PROBLEM. I BROUGHT IT BACK AGAIN A FEW WEEKS LATER, TWO TIRES WERE REPLACED A SECOND TIME. I STILL HAD THE SAME PROBLEM. I BROUGHT IT BACK AGAIN, THE 3RD TIME THEY REPLACED ON TIRE. IT DID NOT CORRECT THE VIBRATION. I NOW HAVE MY VEHICLE IN FOR SERVICE AGAIN, THEY REPLACED THE DRIVE SHAFT. I JUST RECEIVED AN EMAIL FROM THE SERVICE MANAGER INFORMING ME THE DRIVE SHAFT REPLACEMENT DID NOT CORRECT THE PROBLEM.

• 10/31/2018· SUSPENSION,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  THIS VEHICLE IS ABOUT TO SHAKE ME OUT OF IT. THE SUN ROOF EVEN SHAKES AT ALL SPEEDS AND AT ALL TIME. A $50.000.00 PIECE OF JUNK. I'M EMBARRASSED TO LET SOMEONE RIDE WITH ME. IT'S UNSAFE!!!

• 10/29/2020· UNKNOWN OR OTHER

  MY 2016 BLACK CADILLAC ESCALADE HAS A PAINT DEFECT ON THE HOOD AND ROOF WHERE THE CLEAR COAT IS/HAS DETERIORATED MUCH FASTER THEN THE REST OF THE BODY; IN FACT THE BODY PAINT IS STILL SHINY AND AS FAR AS I KNOW THERE IS A 5 YEAR MANUFACTURE WARRANTY ON THE PAINT. IT IS A KNOWN ISSUE WITH GM ON 2016 BLACK VEHICLES THAT THIS IS OCCURRING. I CONTACTED MY LOCAL CADILLAC DEALER IN WHICH I HAVE ALL MY SERVICE DONE THROUGH AND I WAS TOLD THAT MORE THAN LIKELY I WILL HAVE TO PAY A PART OF THE REPAIR, WHICH IT NOT RIGHT BEING THAT WE PAY TO DRIVE A QUALITY VEHICLE AND IS ONLY 4 YEARS OLD. UNEXCEPTABLE!!!

• 10/28/2022· ENGINE

  The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle made knocking sounds and hesitated while accelerating. Additionally, there was smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 15-06-01-002L (Engine Misfire/Tick Noise) however, the vehicle was not covered by the TSB. The failure mileage was approximately 170,000.

• 10/28/2018· SEATS

  FRONT DRIVER AND PASSENGER SEAT HEADREST BUILT IN WITH NON ADJUSTABLE SHAPE. DRIVER'S HEAD TOUCHES TO HEADREST WHILE SITTING ON DRIVE POSITION WHICH CREATES VERY UNCOMFORTABLE BODY POSTURE SHORTLY AFTER NECK PAIN STARTS. HOWEVER, REAR PASSENGER SEATS HAS NORMAL HEADREST BUILT IN WITH NO SEATING PROBLEM. THIS IS VERY DISTURBING ISSUE

• 10/18/2019· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  THE ADAPTIVE CRUISE CONTROL RADAR SENSOR WAS FOUND CRACK AFTER BEING TAKEN TO THE DEALERSHIP FOR ERROR CODE. ( THEIR WAS NO PHYSICAL DAMAGE TO THE FRONT BUMPER OR THE BOTTOM OF THE BUMPER OF THE VEHICLE. GM FAILED TO REPLACE THE PART UNDER WARRANTY BECAUSE THEY SAY THERE IS PHYSICAL DAMAGE TO THE PART NEEDED TO BE REPLACED. I BELIEVE THE PART SHOULD BE IN LOCATION WHERE ROAD DEBRIS CAN HIT THE PART. SERVICE ADVISOR HAS SAID THIS IS KNOWN ISSUE WITH THIS CADILLAC MODEL.

• 10/15/2025· ENGINE

  The engine started making a tapping noise on the right side. Then the tapping noise got louder and then stopped but the engine light came on and the engine started running very rough. By the noise was described to the shop and they said it is bad lifters and camshafts and this is very common for the GM 6.2L engine. The vehicle has 117,000 miles on it.

• 10/10/2019· POWER TRAIN,ELECTRICAL SYSTEM

  AROUND 20,000 MILES WE STARTED DOCUMENTING ISSUES WITH THE DRIVE TRAIN BY TAKING IT INTO THE DEALERSHIP BUT WE HAD HAD THESE ISSUES PRIOR TO THE 20,000 MILE MARK. WHEN YOU WOULD BE TRAVELING AROUND 20 MPH AND TRAFFIC WOULD SLOW DOWN NEARLY COMING TO A STOP AND THEN SPEEDS WOULD PICK UP BACK AND YOU BEGAN TO ACCELERATE IT WOULD SHIFT WITH HARD THUD INTO GEAR. ALSO WHEN PLACING THE CAR IN REVERSE FROM PARK OR FROM REVERSE INTO DRIVE IT WOULD LUNGE FORWARD. WHEN AT A COMPLETE STOP AND SLOWLY REMOVING YOUR FOOT FROM THE BRAKE IT WOULD LUNGE FORWARD AS WELL. WE HAVE TAKEN IT INTO THE DEALERSHIP FOR THESE ISSUES A MINIMUM OF SIX TIMES WITH THE FOLLOWING OUTCOMES: 1) CANNOT DUPLICATE ISSUE 2) THEN DUPLICATED IT WAS A SOFTWARE ISSUE AND THEY UPDATED THE SOFTWARE 3) THIS IS JUST HOW THE TRANSMISSION SHIFTS - THIS IS NORMAL. THE SAME ISSUES ARE STILL OCCURRING AND MORE CONSISTENTLY WITH NO RESOLUTION FROM TWO DIFFERENT CADILLAC SERVICE DEPARTMENTS. THEN TWO WEEKS AGO THE MAIN SCREEN FOR AUDIO/THERMOSTAT/ NAVIGATION WENT COMPLETELY BLACK WHILE THE CAR WAS ON. COULD NOT CONTROL ANY OF THE AUDIO, THERMOSTAT, NAVIGATION - TRIED PRESSING THE HOME BUTTON, CONTROLS ON THE STEERING WHEEL. I TOOK A VIDEO OF THIS FOR PROOF IT HAPPENED BECAUSE I KNEW THEY WERE GOING TO TELL ME THEY COULDN'T DUPLICATE THIS. IN ADDITION, THE BLUETOOTH WOULD DISCONNECT MY PHONE INTERMITTENTLY THEN RECONNECT A FEW MINUTES LATER ALL ON ITS OWN. THE THERMOSTAT DISPLAY WILL SAY ITS 76 DEGREES BUT WILL BLOW COLD AIR ON MY MORNING 20 MINUTE DRIVE TO WORK. THIS IS OUR SECOND CADILLAC ESCALADE ESV. OUR FIRST 2004 IS STILL ON THE ROAD WITH MY DAUGHTER NOW DRIVING IT, I WISH I WOULD HAVE KEPT IT INSTEAD OF BUYING THIS ONE AS WE HAVE HAD NOTHING BUT PROBLEMS WITH IT. MY HUSBAND AND I HAVE PURCHASED 5 GM VEHICLES SINCE 1995 AND ARE SO DISAPPOINTED THAT OUR MOST EXPENSIVE PURCHASE TO DATE IS RIDDLED WITH ISSUES

• 10/10/2017· WHEELS,ENGINE

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, PHONE NUMBER: (770) 680-7000) WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK AND OPENED CASE NUMBER: 82691800383. THE APPROXIMATE FAILURE MILEAGE WAS 26,549.

• 10/05/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE VIOLENTLY SHOOK AND SHUDDERED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING AT VERY SLOW SPEEDS, THE VEHICLE INADVERTENTLY LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INGERSOLL OF DANBURY LOCATED AT 84 FEDERAL RD, DANBURY, CT 06810, WHO WAS UNABLE TO DUPLICATE THE FAILURE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

• 10/05/2018· SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER

  SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.

• 09/27/2018· POWER TRAIN

  FROM A COLD START, WHEN TAKING VEHICLE OUT OF PARK AND INTO REVERSE, THE VEHICLE WILL SURGE OR BUCK PRIOR TO APPLYING THE ACCELERATOR. THIS HAPPENS ABOUT 1/4 OF THE DRIVE TIME. WHEN ACCELERATING AND THEN COMING TO A COAST AND BACK TO ACCELERATING, THE CAR WILL BUCK. THIS HAPPENS ABOUT 1/2 OF THE DRIVE TIME. FROM A COLD START, REVERSE, DRIVE, ACCELERATE TO 1MPH WHILE MAKING A SLIGHT RIGHT TURN OUT OF MY DRIVEWAY, THE VEHICLE BUCKS. THIS HAPPENS ABOUT 3/4 OF THE DRIVE TIME.

• 09/24/2021· SERVICE BRAKES

  I bought my 2016 Escalade and was told there was a safety recall on the car. After 3 days, I took the car to a Cadillac dealership to have the recall fixed. When returning to pick the car up, I was told that the vehicles EBCM unit was faulty and could not be updated, and that the module had to be replaced. I was also told that to do the update, the "flash" erased the module, so essentially, my SUV had no brakes so I could not take my SUV home. I was then called on following Monday (SUV was taken on a Friday) that the module is on backorder and there is no timetable for when it will be in stock. I had the car for 3 days, I am paying a car note for a car I dont have. I have been waiting for 2+ months for an update on the completion of my safety recall and still no answers.

• 09/19/2019· AIR BAGS,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 42 MPH, THE CONTACT NOTICED ANOTHER VEHICLE TRAVELING IN THE WRONG DIRECTION AND HEADING TOWARDS HIM. THE CONTACT SWERVED TO THE LEFT TO AVOID THE VEHICLE. AS A RESULT, THE CONTACT DROVE OFF THE ROAD AND STRUCK A LARGE ROCK IN A NEARBY LAWN. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED. PARTS OF THE VEHICLE'S FRONT END WAS NO LONGER ATTACHED TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED INJURIES TO THE BACK AND ARM, BUT MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE SCHEDULED APPOINTMENT DATE FOR THE REPAIR WAS AFTER THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

• 09/15/2025· ENGINE

  Bought vehicle certified in 2023 with 86000 miles now at 123000 Engine needs replacing..Bought it from an accredited Cadillac dealership

• 09/13/2018· POWER TRAINCrash

  KNOWN TRANSMISSION ISSUE WHICH CAUSES THE VEHICLE TO TO BUCK AND SURGE WHEN YOU PULL UP TO TA STOP LIGHT, STOP SIGN, ON HIGHWAY,OR IN TRAFFIC. EXTREMELY DANGEROUS. DEALER STATES THAT THIS IS A KNOWN CONDITION WITH NO FIX. DEALER DESCRIBES ISSUES WITH SOME VEHICLES WORSE THAN OTHERS. GENERAL MANAGER OF COLONIAL CADILLAC WOBURN MA 781-935-7000 (BRET DOUGLAS) STATES THAT HE HAS DRIVEN VEHICLES WITH SAME ISSUES AND THERE IS NO FIX. IT WAS CORRECTED IN THE 2018 VEHICLES BY GOING TO A 10 SPEED TRANSMISSION. OUR VEHICLE HAS BEEN IN FOR SERVICE MULTIPLE TIMES WITHOUT ANY SUCCESS IN A REPAIR. WE ARE AFRAID TO DRIVE THE VEHICLE AS IT SURGES FORWARD AT ANY GIVEN MOMENT. CONTACTED CADILLAC AND THEY ARE UNWILLING TO DO ANYTHING TO HELP WITH THE ISSUE. THEY ARE CONCERNED THAT THIS WOULD START THEM DOWN A SLIPPERY SLOPE FOR REPAIRING MANY 2015,16,17'S THAT HAVE THE SAME ISSUE. YOU ONLY HAVE TO GOOGLE THE ISSUE TO SEE THAT MANY GM OWNERS ARE DEALING WITH THIS SAME ISSUE. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE A RESOLUTION. SOMEONE IS GOING TO GET SERIOUSLY INJURED OR KILLED AS A RESULT OF THIS TRANSMISSION ISSUE. PLEASE HELP

• 09/12/2023· UNKNOWN OR OTHER

  The cue system glitches, which can be a safety hazard when it is connected to a phone using GPS or assisted talking technology.

• 08/29/2022· STEERING,LANE DEPARTURE

  At low speed electric power steering failed. Cannot steer vehicle. Will have vehicle towed to a service center.

• 08/27/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  Purchased 2016 Cadillac Escalade in April 2022 - VIN [XXX] . License plate [XXX] . Car has had electrical shortage issues in the navigation screen ever since purchasing. The navigation screen flickers, switches between apps simultaneously and isn’t responsive to finger touch as advertised. I have taken the car to the dealership 4 times within the 90 day dealership warranty. Those dates were April 25, 2022; May 26, 2022; September 3, 2022; and September 24, 2022. However, the problem hasn’t been resolved. This has also caused the car ignition start up to start slowly. The battery has been checked and is fully charged and working properly. The ignition, alternator and transmission are all working properly in good condition. I believe the dealership sold me a “Lemon” vehicle. The initial CarFax report didn’t disclose any mechanical or electrical issues. I paid a $6000 downpayment and have paid $15,999.98 so far. My monthly car payment is $999.98. This car isn’t safe to drive and I am seeking a financial settlement of $20,000 and for the dealership to take back the car without a negative ding on my credit report and no voluntary repossession listed on my credit report. [XXX] my car completely shut down and no longer would start. I had a brand new battery installed a few days prior. Called AAA 4x’s and they couldn’t jump start my car. They tested the alternator, starter, and transmission and there were no failed sensors. I didn’t have any warning lights. I had my car towed to my mechanic and he verified nothing was wrong with transmission, starter and alternator. I noticed there was a strong burn smell and something popped underneath the car causing the car to no longer start or turn on. I ended having to voluntary surrender the car back to Capital One Auto Finance (Account [XXX] ) on Monday [XXX] because the car no longer is operable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 08/25/2023· UNKNOWN OR OTHER

  The trunk closes on its own at all times. I was vacuuming on the back door area behind the driver’s side and the trunk closed and opened twice. Then I was vacuuming my trunk space and the trunk closed twice automatically once hitting me in the head and doesn’t have a sensor that senses a body or something or someone there. This is a very dangerous flaw and needs to be corrected before someone is killed by this!!!

• 08/23/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE FRONT AND REAR COLLISION SENSORS PROVIDED INCORRECT INFORMATION. THE CONTACT STATED THAT FALSE WARNINGS PROVIDED BY THE SENSORS SIGNALED AN IMMINENT CRASH WHEN THERE WERE NO VEHICLES IN CLOSE PROXIMITY. THE VEHICLE WAS TAKEN TO FREMONT CADILLAC (5939 AUTO MALL PKWY, FREMONT, CA 94538, (510) 686-8969) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE RE-CALIBRATED AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 15,462.

• 08/23/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. SHORTLY AFTER PURCHASING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED, WHICH WOULD PREVENT THE AIR BAGS FROM DEPLOYING IN THE INVENT OF A CRASH. THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.

• 08/18/2017· UNKNOWN OR OTHER

  ALMOST EVERY VEHICLE THAT HAS A KEY FOB WILL SHIFT INTO PARK AND SHUTOFF THE ENGINE IF YOU ARE STOPPED AND PRESS THE ENGINE STOP BUTTON. MY CAR DOES NOT AND I HAVE EXITED MY CAR ON 3 OCCASIONS THINKING IT WAS SHUT OFF (ENGINE IS TOO QUIET) AND MY CAR STARTED DRIVING AWAY WITH NO ONE AT THE WHEEL. THE WORST TIME IS WHEN I PULLED OVER TO HELP A STRANDED MOTORIST AND MY CAR TOOK OFF ACROSS A BUSY INTERSECTION - LUCKILY ANOTHER MOTORIST GOT OUT OF THEIR CAR AND STOPPED MY CAR - AVERTING A MASSIVE ACCIDENT. THIS IS A DEATH MACHINE WAITING FOR A VICTIM. GM PLEASE CORRECT THIS.

• 08/15/2026· POWER TRAIN

  The transmission has experienced ongoing shifting problems, including extremely hard shifts at low speeds and difficulty shifting properly at higher/highway speeds. The hard shifting could cause the vehicle to jerk unexpectedly, and the difficulty shifting at higher speeds caused concern about the vehicle’s ability to accelerate and maintain predictable power while driving. Because of the ongoing shifting problems, we paid to have the vehicle tuned in an attempt to improve the shifting, but the transmission problems continued. More recently, after routine transmission fluid service, the transmission became significantly worse and the vehicle would not properly move in either Drive or Reverse. The vehicle has not been diagnosed or repaired by a dealership. The transmission is currently being inspected and repaired privately, and components can be retained if needed. The shifting problems were present before the recent transmission fluid service.

• 08/15/2024· SERVICE BRAKES

  The contact owns a 2016 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the noticed a failure with the brake pedal. The contact stated that the brake pedal was depressed with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

• 08/13/2020· WHEELS

  I HAVE TAKEN MY ESCALADE TO THE DEALERSHIP FOR A SHUDDER ISSUE. THEY HAVE AGREED TO FIX THE TRANSMISSION SINCE I AM AT 35K MILES BUT THEY COME UP AND SAID MY WHEELS ARE BENT. AFTER MY ROTATION LAST YEAR, BOTH WHEELS ARE NOW ON THE REAR OF THE TRUCK. I KNOW THAT I HAVE NOT HIT ANYTHING OR WENT OVER ANYTHING THAT COULD HAVE DAMAGED MY WHEELS. THIS HAS TO BE SOME TYPE OF DEFECT BUT THE DEALERSHIP WANTS TO CHARGE $1600 FOR TWO WHEELS. AS I SAID, MY TRUCK ONLY HAVE 35K MILES AND I AM THE ONLY ONE THAT DRIVES IT. WITH THESE WHEELS BEING BENT, THERE IS NO PHYSICAL DAMAGE BUT I WORRY THAT IT WILL MESS WITH MY SUSPENSION.

• 08/13/2019· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. EVERY TIME THE CONTACT PARKED AND LOCKED THE VEHICLE, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO ED MORSE CADILLAC TAMPA (101 E FLETCHER AVE, TAMPA, FL 33612, (813) 556-7287) FOUR TIMES WHILE UNDER THE WARRANTY. THE DEALER REPLACED THE SENSOR UNDER THE BRAKE PEDAL TWICE. DURING THE THIRD VISIT, THE DEALER REPLACED THE WIRES AFTER SPEAKING WITH THE MANUFACTURER; HOWEVER, THE FAILURE STILL PERSISTED. DURING THE FOURTH VISIT, THE DEALER KEPT THE VEHICLE FOR 28 DAYS, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS INVALID.

• 07/29/2024· ELECTRICAL SYSTEM

  I own a 2016 Cadillac Escalade that has been experiencing issues with the DVD player unit, as described in Bulletin No.: PIT5370C, dated December 2015. The specific problem is that a DVD has been stuck in the unit and will not eject. Additionally, the DVD button does not light up or respond to any touch. This malfunction aligns perfectly with the condition outlined in the bulletin, where the Instrument Panel Multifunction Switch (Eject Button) has been found to be hypersensitive, causing these disc handling problems. The safety of my passengers and myself has been compromised due to this issue. For instance, the inability to use the DVD player has caused significant distraction while trying to manage the media system during travel. This has been particularly concerning on longer trips where the media system is intended to provide entertainment to backseat passengers, reducing driver distraction. The unexpected ejection of discs has also posed a potential hazard within the vehicle. The problem has been confirmed by an independent service center, where the technicians verified that the disc player is malfunctioning due to the hypersensitive multifunction switch as detailed in the bulletin. However, despite this confirmation, my vehicle's VIN has been erroneously excluded from the recall, leaving the DVD unit inoperable. Prior to the complete failure of the DVD player, there were no specific warning lamps or messages indicating the impending issue. The symptoms started appearing gradually and have now rendered the DVD player completely unusable. Given that the described issue and its symptoms match the conditions outlined in Bulletin No.: PIT5370C, I request that my vehicle be included in the recall for covered repair to replace the faulty Instrument Panel Multifunction Switch (Eject Button) and restore the functionality of the media disc player.

• 07/22/2026· ENGINE

  At highway speed, the engine lifters associated with the Active Fuel Management system failed and caused catastrophic damage throughout the engine. The sudden loss of power on the highway almost caused vehicles traveling behind me to collide.

• 07/15/2020· POWER TRAIN

  VEHICLE HAS BEEN TO THE DEALER 5 TIMES FOR TRANSMISSION AND TORQUE CONVERTER ISSUES RELATED TO HARSH SHIFTING, STUTTERING, SLAMMING INTO GEAR AND OTHERWISE TERRIBLE SHIFTING. THE FLUID HAS BEEN FLUSHED 4 TIMES AND NOTHING HAS SOLVED THE PROBLEMS AND THEY CLAIM THERE IS NOTHING WRONG AND CHARGED ME A DIAGNOSTIC FEE THE LAST TIME TO PERFORM NO ACTUAL WORK.

• 07/13/2026· ENGINE

  The first engine failure occurred while my vehicle remained under warranty. While driving with my children and a couple of her teammates to an AAU tournament in [XXX], the vehicle just began emitting white smoke. We pulled to a gas station and were stranded until we could arrange transportation for the 7 of us. It was a good thing that we left a day early or the girls would not have made it to their game. Upon towing the vehicle back to the shop in [XXX], I was informed that one of the cylinders in the engine had malfunctioned and the only repair option was replacement. The repairs were performed by Ross Downing Cadillac, the same dealership from which I previously purchased a GM vehicle. Although the engine replacement itself was covered under warranty, I was deprived of the use of my vehicle for approximately four months because replacement parts were unavailable and the dealership had no loaner vehicles available. This was in July of 2022. My Escalade has now required a second engine replacement due to the camshaft and lifter defect. The current repair is being performed by Hammer Down Garage, and the vehicle presently has approximately 180,000 miles. While attempting to exit the interstate, the vehicle just shut off. The traffic was horrendous, and it was so hot outside. I was on the way to pick up my graduating daughter's cap and gown from the school so you can imagine the frustration. After impeding traffic for about 30 minutes, the local police department pushed the vehicle to the side of the road so traffic could flow again. The engine light did come on when the vehicle stopped. Both incidents put me, my family, and other people's children at risk of harm. Even though my particular vehicle is not on the recall list, after researching, these are common problems that people have been experiencing with this vehicle. The vehicle is now at the shop requiring yet another engine replacement, and I have no choice because I need transportation for my family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 07/07/2023· POWER TRAIN,ENGINE

  The engine seized while driving in the middle of the road. I was very fortunate that there was no incident. For others that drove at highway speed, accidents or fatalities may occur. GM is aware of this problem and elect not to do anything. Because of the high amount of engines faulty, the engines are 8-10 months back-order.

• 06/27/2016· SUSPENSION,POWER TRAIN

  VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME) TO HAVE WHEELS AND TIRES ROAD FORCE BALANCED. REPORT WAS PROVIDED, ALL IN SPEC AND VIBRATION IS STILL PRESENT. CURRENTLY, THERE IS A "OPEN TICKET" ON THE VEHICLE AT THE CADILLAC DEALERSHIP AWAITING A "GM ENGINEER" TO VERIFY THE VIBRATION. AS A RESULT, I DO NOT HAVE A COPY OF THE LATEST INVOICE VERIFYING THE SERVICE VISIT. THE VEHICLE CURRENTLY HAS 2000 MILES ON IT, THE VIBRATIONS WERE PRESENT SINE NEW AND SEEM TO BE GETTING WORSE.

• 06/22/2025· STEERING,ELECTRICAL SYSTEM

  While I was driving the car turned off and the steering wheel got really hard, making it harder to get out of the road to keep my children safe since we were in the highway. Second time it happened the stabilitrack service message came up, and also the steering assist is reduced please drive with care. The ebrake. ABS and stabilitrack light on the dash turned on. This started happening on may 14 until present

• 06/21/2019· POWER TRAIN

  THE 8 SPEED TRANSMISSION HAS BEEN JERKY AT SLOW SPEEDS FROM ALMOST DAY ONE. BUT AFTER 30,000 MILES IT HAS BECOME WORSE. AT TIME AFTER STARTING THE VEHICLE AND PLACING INTO GEAR IT WILL SUDDENLY AND VIOLENTLY LUNG FORWARD OR REVERSE, WHEN ACCELERATING FROM A SLOW SPEED IT WILL STALL ABRUPTLY, TWICE CAUSING AN ENGINE CODE. TWO DEALERS HAVE TRIED TO FIX IT, BUT HAVEN' BEEN ABLE TO. THIS SEEMS TO BE A MUCH BIGGER PROBLEM RELATED TO THE 8 SPEED TRANSMISSION IN GENERAL.

• 06/20/2019· STEERING,POWER TRAIN,ENGINE

  CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.

• 06/19/2025· ELECTRICAL SYSTEM

  When I’m trying to park my car shuts off and turns back on, steering wheel stops working, service stabilitrak turn on and goes away, sometimes my car won’t turn on and have to disconnect the battery and connect it for it to turn on again.

• 06/19/2019· SUSPENSION,WHEELS,UNKNOWN OR OTHERCrash

  06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.

• 06/16/2025· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  The contact owns a 2016 Cadillac Escalade. The contact stated while coming to a stop to park the vehicle, the vehicle turned off and restarted continuously, and the steering wheel straightened unintendedly. The contact stated that on several occasions, the vehicle failed to restart after being turned off. The contact had to disconnect and reconnect the battery cables to start the vehicle. The contact stated that the message "Service Stabili-trak" was temporarily displayed. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 143,000.