2015 Volkswagen Jetta HEV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/26/2017· STEERING,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN IN THE VEHICLE WOULD NOT SOUND. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT EXPERIENCED THE SAME FAILURE WITH PREVIOUSLY OWNED VOLKSWAGEN JETTAS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.

• 12/22/2019· STEERING,ELECTRICAL SYSTEM,STRUCTURE

  THE WINDOW HAS A MIND OF ITS OWN. I WENT THROUGH THE MANUAL TO TROUBLESHOOT IT, WORKED FINE FOR A DAY THEN RIGHT BACK TO WHAT IT WAS BEFORE. EVERYTHING THAT HAS TO DO WITH THE DRIVERSIDE DOOR, EXPECT TO OPEN FROM THE INSIDE JUST WENT HAYWIRE WITH NO WARNING. THE MIRROR DEFROST DOESN'T WORK AND THE OUTSIDE DOOR HANDLE WON'T OPEN ANY LONGER. WHEN I TURN IT IS NOW MAKING A STAGE SQUEALING NOISE. MY CAR IS ONLY 4 YEARS OLD. SHOULD NOT HAVE ANY OF THESE ISSUES.

• 12/22/2016· FUEL/PROPULSION SYSTEM

  THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR

• 12/21/2022· SUSPENSION

  My 2015 Jetta SE was making noises in the left front end. I was driving when something fell off my vehicle. I was able to stop and pick up the item that fell off. It was part of a coil spring that was from the left front side of my car. The VW dealer replaced the left front coil spring. That was 6 months ago. Recently, I heard a loud bang from under my car and a couple of days later a piece of coil spring came off of my car again, this time from the rear. I will be bringing in my car on 12/28/2022 to get this coil spring replaced.

• 12/21/2016· UNKNOWN OR OTHER

  RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

• 12/19/2021· POWER TRAIN

  The car was stalling at stops and the engine warning light came on. We took it into Autometrics (509) 766-2002 in Moses Lake, WA. They informed us that the transmission was cracked and needed to be replaced or it would ruin the engine. In researching this problem my wife found a recall 34J6. This recall covers Hybrids from 2013 to 2015 for this very problem. our car was manufactured in February of 2015. Called Volkswagan of North America. They informed me that the recall was vin specific and that our vin was not included even though the problem is the same. The car has not been inspected by the manufacture as of this filing, The car is currently stored under a car cover at our home. Can you please help revolve this dispute over the recall inclusion. Thanks

• 12/19/2015· STEERING,ELECTRICAL SYSTEM,ENGINE

  I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.

• 12/18/2019· SUSPENSION

  THE PASSENGER SIDE FRONT SUSPENSION COIL SPRING BROKE DURING COLD WEATHER WHILE TURNING OFF THE ROAD TO A STORE PARKING LOT. DID NOT DRIVE THROUGH ANY POTHOLES OR SIMILAR THINGS THAT WOULD STRESS THE SPRING. EARLIER THIS YEAR, IN MARCH, THE FRONT DRIVER SIDE SPRING ALSO BROKE IN COLD WEATHER WHILE PULLING INTO A DRIVEWAY.

• 12/11/2025· AIR BAGS

  A warning lamp came on that I didn’t know what it was for. It came on yesterday along with a tire warning lamp. The steering wheel buttons won’t work. I had it inspected by a local service center and it was confirmed to be the clock spring. I was informed it may fall under an active recall. It is a safety issue due to the airbag not being able to deploy if need be.

• 12/11/2020· SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

  THE HORN KEEP MALFUNCTIONING IT WORKS SOMETIMES THE CAR DON'T HAVE LOSE POWER WHEN I GO UP HILLS AND SMOKE IS COMING FROM TAIL PIPE

• 12/10/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT GRABBED A CELLULAR PHONE OUT OF THE STORAGE COMPARTMENT IN THE MIDDLE CONSOLE OF THE VEHICLE. THE CONTACT STATED THAT AT THAT TIME THE ON/OFF SWITCH WAS ACCIDENTALLY DEPRESSED, CAUSING THE VEHICLE TO SHUT OFF WHILE STILL IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.

• 12/03/2019· SEAT BELTS

  SEAT BELT BUCKLE WILL NOT ENGAGE TO LOCK INTO PLACE MULTIPLE TIMES INTO THE BUCKLE ITSELF. IT CAN TAKE AS MANY AS A DOZEN TO TWO DOZEN TIMES TO LOCK. FEW TIMES WHEN IT LOCKS IT DISENGAGES WHEN PRESSURE IS APPLIED BY CHEST OR WAIST DURING DRIVING CONDITIONS.THIS IS THE DRIVER SIDE ONLY AS OF NOW.

• 11/30/2016· AIR BAGS,WHEELSCrash

  DRIVING ON FREE WAY 210 CATCHING ON RAMP 5 S FRE WAY BOTH FRONT AND BACK LEFT TIRES EXPLODED ON DRIVER SIDE AIRBAGS DID NOT DEPLOY AT INPACT THE MODGILE WAS DEFECTED I WAS SO SHOKED SCARED BUT MY SENSOR WAS ON., ANT THE HEAT COMING OUT OF THE DASH BOARD AND STEERING AND UN SURE CONFUSION. *TR

• 11/28/2017· UNKNOWN OR OTHERCrash

  I RENTED A VEHICLE THROUGH HERTZ TO DRIVE FOR LYFT. I DISCOVERED THE CAR HORN DIDN'T WORK WHEN SOMEONE CUT ME OFF AND I HAD TO SWERVE TO AVOID THEM. THIS CAUSED ME TO HIT A CURB AND ULTIMATELY LOSE A HUBCAP. HERTZ WANTS TO CHARGE ME FOR HUBCAP... WHEN I INFORMED HERTZ ABOUT THE ISSUE I WAS TOLD THAT THEY ONLY INSPECT THE BODY OF THE VEHICLE, NOT WHETHER IT FUNCTIONS. WHEN PRESSED, THEY INSISTED THAT IT WAS LYFT'S RESPONSIBILITY TO CHECK THAT THE CAR IS WORKING AND SAFE. LYFT CLAIMS IT IS THE RESPONSIBILITY OF HERTZ TO INSPECT VEHICLES ARE WORKING PROPERLY.

• 11/28/2017· FUEL/PROPULSION SYSTEM

  I STARTED TO SMELL OF GASOLINE IN MY CAR WHILE DRIVING IT. CALLED VW GROUP OF AMERICA COSTUMER SERVICE NUMBER WHO SUGGESTED I TAKE THE CAR TO A DEALER FOR INSPECTION. AFTER INSPECTING THE CAR FOR TWO (2) DAYS, THE DEALER, SOUTH MOTORS VW, VERBALLY REPORTED THE PROBLEM CAUSE WAS A FUEL LEAK AT THE INJECTION SYSTEM: FUEL RAIL. JUST AS DESCRIBED IN THE 15V028000 RECALL. VW GROUP OF AMERICA HAS DECLINED MY REQUEST TO ACCEPT THIS FAILURE AS PART OF THE REFERENCE RECALL UNDER THE ALLEGATION THAT THE VEHICLE IDENTIFICATION NUMBER (VIN) IS NOT PART OF THE RECALL AND THE VEHICLE HAS MORE THAN 36,000 MILES. (ACTUAL MILEAGE: 47,500). I UNDERSTAND THE RECALL IS VIN SELECTIVE, BUT IT'S NOT OUT OF COINCIDENCE THAT MY CAR WAS ASSEMBLED IN PUEBLA, MEXICO; THE MANUFACTURING YEAR FALLS IN THE RECALL CATEGORY AND THAT THE SUPPLIER OF THE DEFECTIVE PART IS BENTELER DE MEXICO IN PUEBLA, MEXICO.

• 11/25/2019· AIR BAGS

  2015 VOLKSWAGEN JETTA. CONSTITUENT WRITES REQUESTING FOR AIRBAG ON-OFF SWITCH. *LD *JS

• 11/21/2022· ENGINE,ENGINE AND ENGINE COOLING

  The contact owns a 2015 Volkswagen Jetta. The contact stated that the EPC light illuminated, indicating that there was an engine control malfunction, and the vehicle started shaking. The throttle became stiff. The contact veered off the highway and to the side of the road. The contact drove home with the hazard lights flashing. The contact then spoke with the dealer however, no appointment had been scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.

• 11/20/2021· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  1. Overtime, i noticed my car starts to jerk during acceleration and would accelerate, completely stall for about 2 seconds before getting back in forward motion. It when that jerk happens, it feels like the car is suddenly in neutral for those few seconds. This has been happening more frequently and has now been happening every other green light. This seems dangerous and I also don’t like that it does this on the highway. 2. steering wheel has some resistance issues. 3. ECM is malfunctioning because my dashboard constantly shows at least 5 incorrect warning check lights. Sometimes they change to other check lights, sometimes they appear and disappear when it wants. Very frustrating.

• 11/20/2019· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  HORN WILL NOT FUNCTION BELOW FREEZING AMBIENT TEMPERATURE; LIKELY MOISTURE INSIDE HAS FROZEN THE MECHANISM; WORKS FINE ONCE AMBIENT TEMPERATURE HAS RISEN ABOVE 32*F

• 11/19/2021· POWER TRAIN

  In the past few months, the vehicle stopped in the middle of the road on various occasions. It was taken to a VW dealer, who found nothing wrong with it. On November 11, 2021, the vehicle stopped in the street, and would no longer move, forward or reverse. It was towed to a VW dealer, who found that the transmission had failed. Currently, we are attempting to reach VW corporate to find out our options.

• 11/15/2017· ENGINE

  EXPERIENCE INTERMITTENT AIR CONDITIONING NOT COOLING AND GROANING OR GRINDING SOUND. SIMILAR TO TSB NO. 8715-18 AFFECTING 2015-2016 VOLKSWAGEN GOLF. HERE IS A LINK TO YOUTUBE LINK, HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZV8DPH-XTVK

• 11/14/2022· FUEL/PROPULSION SYSTEM

  Car cut off twice while driving and could not be restarted for 14 - 25 minutes. This happened while driving. I took it to both an independent mechanic and a vw dealer, bit they were unable to diagnose the issue. Also, after being driven, intermittently the car will not start for 15 - 25 min. Other drivers are also having this issue. See: https://www.volkswagenownersclub.com/threads/intermittent-starting-problem-with-my-2015-jetta.130674/ and https://www.reddit.com/r/MechanicAdvice/comments/lsobwe/2015_vw_jetta_2slo_20_cranks_but_doesnt_start_for/

• 11/14/2018· ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS POWERED OFF WITH THE WINDOWS ROLLED DOWN, THE CONTACT REACHED INTO THE VEHICLE AND THE WINDOW ROLLED UP AND SQUEEZED THE CONTACT. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 160250974. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000 *TT*JB

• 11/13/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION AND FAILED TO RELEASE OR TURN BACKWARDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF ROCKVILLE (801 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 637-8344) WHERE IT WAS DIAGNOSED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS NOT AVAILABLE.

• 11/09/2015· SERVICE BRAKES

  I BOUGHT A BRAND NEW 2015 VW JETTA IN JUNE 2015 IN SAN JOSE, CA. ON 7TH NOV 2015 I WAS IN THIS JETTA WITH MY FAMILY, DRIVING AT 70 MPH. TRAFFIC STARTED SLOWING DOWN AND I TRIED BRAKING BUT I HAD ALMOST NO BRAKES. THERE WERE NO WARNINGS IN THE VEHICLE TO LET ME KNOW THERE WAS A FAILURE. FORTUNATELY I WAS IN THE EXTREME RIGHT LANE AND SWERVED TO GET ON TO THE SHOULDER OF THE ROAD TO AVOID HITTING OTHER CARS. MY FAMILY AND I AND OTHERS MAY HAVE BEEN KILLED OR INJURED. VOLKSWAGEN SAYS THEY WILL LOOK INTO IT AND ARE WILL DECIDE IF THIS IS COVERED UNDER WARRANTY. MEANWHILE I AM WITHOUT A CAR AND THEY DO NOT KNOW WHEN THEY WILL GET IT FIXED.

• 11/06/2019· UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE LIGHT OCCURRED. I PULLED OFF THE ROAD AND RESTARTED IT; THIS TIME THE ENGINE LIGHT DIDN'T STAY ON. I ARRIVE AT THE DEALERSHIP AND WAIT FOUR HOURS TO BE TOLD THE DIAGNOSTICS SHOW NO HISTORY OF ANY INCIDENTS OR IMPAIRED DRIVABILITY. I WAS SENT HOME FEELING UNSAFE BECAUSE EVEN VW CAN'T DIAGNOSE MY VW. AND IT HAPPENED AGAIN AFTER I LEFT! THIS HAPPENS AT SPEEDS OF 10, 30 OR EVEN 60 MPH!!

• 11/05/2020· FUEL SYSTEM, GASOLINE,ENGINE

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR OUTSIDE OF THE VEHICLE NEARBY THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE FUEL ODOR WAS ALSO PRESENT ON THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

• 10/31/2024· UNKNOWN OR OTHER

  I was driving along the I-25 highway south. I was no where near any bridges and was in the right lane with a safe following distance from the car in front of me. Suddenly out of no where with no warning lights, and nothing that could have possibly been flung towards my car, my sunroof exploded. Thankfully the inside cover was closed, and I was not using the sunroof or the glass would have been blown into the car on me and my passenger. I pulled onto the shoulder and got out to look at it. It looked like it had been imploded from the inside, and there was no damage to the inside cover, giving me reason to believe the glass just exploded with no impact from anything else. There was also no thumping noise of another object when it happened. Luckily no other cars were involved and I was able to get off the highway safely. Still waiting to get my sunroof fixed.

• 10/28/2019· SUSPENSION

  THE FRONT SUSPENSION COIL RINGS HAVE FAILED TWICE IN 18 MONTH. THE BREAK CAUSING DANGER AND NON DRIVE-ABILITY

• 10/28/2019· UNKNOWN OR OTHER

  KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN

• 10/25/2019· STEERING,ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO GOSSETT VOLKSWAGEN GERMANTOWN (7420 WINCHESTER RD, MEMPHIS, TN 38125, (901) 405-4909) WHERE THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED FOR THE KEY REMOTE. THE FAILURE CONTINUED TO OCCUR AFTER THE BATTERY WAS REPLACED. THE DEALER STATED THAT THE VEHICLE'S BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, THE VEHICLE WAS ABLE TO START AND OPERATE PROPERLY. DAYS LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WOULD ONLY OPERATE WHEN THE CONTACT DROVE IN THE EMERGENCY START FEATURE MODE, AND THE "NO KEY" WARNING INDICATOR WOULD FLASH. THE CONTACT WAS ABLE TO RESUME NORMAL DRIVING; HOWEVER, EVERY TIME SHE TOUCHED A FEATURE ON THE STEERING WHEEL, A PINGING NOISE WOULD SOUND AND THE SPEEDOMETER WOULD FLASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

• 10/25/2019· STEERING,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED NHTSA FOR MORE INFORMATION AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/25/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

• 10/23/2019· STEERING

  I CANNOT REMOVE THE KEY FROM THE STEERING WHEEL CYLINDER LOCK ONCE THE CAR IS STARTED. IT TAKES AN EXTENDED PERIOD OF TIMES AND JUST PLAIN LUCK FOR THE LOCK TO RETURN TO THE OFF POINT AND THE KEY TO BE REMOVED

• 10/22/2020· AIR BAGS,SEATSCrash

  AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.

• 10/21/2020· SERVICE BRAKESCrash

  I HAVE OWNED THIS USED VEHICLE FOR 3 MONTHS. WHEN ATTEMPTING TO APPLY THE BRAKE AT LOW SPEED (10-15MPH) THE BRAKE PEDAL STUCK IN PLACE AND WOULD NOT GO DOWN. THIS BRAKE FAILURE RESULTED IN AN ACCIDENT. DURING SAID ACCIDENT, AT LOW IMPACT, THE AIRBAG WAS TRIGGERED TO DEPLOY. THIS LEADS ME TO BELIEVE THE AIRBAG OR SENSOR IS DEFECTIVE, AS I HAVE BEEN IN A MUCH MORE SERIOUS ACCIDENT WITH AN OLDER JETTA THAT DID NOT RESULT IN AIRBAG DEPLOYMENT. I AM AT RISK OF HAVING MY VEHICLE TOTALED OUT BECAUSE OF THESE ISSUES WHEN IT NORMALLY WOULD BE REPAIRABLE.

• 10/21/2015· UNKNOWN OR OTHER

  TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MANUFACTURER'S MISREPRESENTATION OF THE EMISSION RESULTS AFFECTED THE VALUE OF HER VEHICLE. AS A RESULT, NO ONE WANTED TO BUY THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 10/20/2017· TIRES

  ON 10/18/17 WENT TO TIRES PLUS FOR A WHEEL ALIGNMENT AND FOUND OUT THAT ALL 4 TIRES WERE DEFECTIVE. THEY WERE CONTINENTAL TIRES, BELT HAD SEPARATED ON ALL 4 TIRES. THE SIZE WERE 225/45/17. AND THE CAR WAS A 2015 VW JETTA WITH 19K ON TIRES. CALLED CONTINENTAL TIRES WHILE AT TIRES PLUS AND WAS TOLD THEY DON'T DEAL WITH THE CONSUMER. CALLED VW GUNTHER IN COCONUT CREEK, FL AND THEY DON'T WARRANTY TIES ON CAR WHETHER NEW OR USED CARS. ON 10/19/17 CALLED VW AMERICA, WHO GOT IN CONTACT WITH CONTINENTAL TIRES. CONTINENTAL TIRES SAID THERE WAS A 72 MONTH WARRANTY ON TIRES. ALL I HAD TO DO WAS GET 4 NEW CONTINENTAL TIRES PUT ON MY CAR, TAKE BACK AND SHIP AT MY EXPENSE THE OLD TIRES; (4) AND THERE IS NO GUARANTEE IF CONTINENTAL TIRES FEELS THAT THE TIRES WERE DEFECTIVE IN MY FAVOR, CONTINENTAL TIRES WOULD PRO RATE MY TIRES AT THE TIME THE CAR WAS BUILT IN THE FACTORY, WHEN THESE TIRES WERE INSTALLED AND GIVE ME A CREDIT AT WHAT VW FACTORY PAID FOR THE TIRES. CONTINENTAL TIRES WILL NOT TAKE THE WORD OF TIRES PLUS AS THEY ARE A AUTHORIZE DEALER FOR THERE TIRES.

• 10/19/2017· UNKNOWN OR OTHER

  ON SEPTEMBER 25, 2017 I HAD PARKED MY CAR FOR ABOUT 4 HOURS ON A VERY HOT DAY (OVER 90 DEGREES FARENHEIT) AND I ENTERED THE CAR, TURNED ON THE AIR CONDITIONING ON FULL COOL AND BEGAN TO DRIVE. APPROXIMATELY 5 MINUTES LATER, WHILE DRIVING ON THE HIGHWAY, THE PASSENGER SIDE FRONT DOOR WINDOW ":EXPLODED" OUT SENDING GLASS OUTSIDE THE CAR INTO THE LANE NEXT TO ME AND ONTO THE ROADWAY. THE NOISE OF THE EXPLOSION WAS VERY LOUD AND STARTLED ME. THE GLASS THAT REMAINED AROUND THE EDGES OF THE BROKEN WINDOW FELL INTO THE CAR IN THE PASSENGER AREA BUT MOST HAD BEEN BLOWN OUT IN THE "EXPLOSION.". THE GLASS THAT BLEW OUT SCRATCHED THE CAR PAINT UNDERNEATH AND BEHIND THE DOOR ON THE OUTSIDE. I YAKT EXTREMELY GOOD CARE OF MY CARS AND THE WINDOW, PRIOR TO THE EXPLOSION, WAS COMPLETELY INTACT WITH NO DAMAGES OR SCRATCHES ON THE WINDOW. HAD ANYONE BEEN NEXT TO ME IN ANOTHER AUTO WITH THE WINDOW OPEN, OR IF I HAD BEEN STATIOANARY AND A PEDESTRIAN WAS OUTSIDE THE WINDOW, I AM CERTAIN THEY WOULD HAVE SUSTAINED INJURIES. WHILE THE FORCE OF THE BLAST WAS OUTWARD, I BELEIVE ANYONE IN THE PASSENGER SEAT WOULD HAVE LIKEWISE SUSTAINED INJURY, CERTAINLY TO THE EYES AS MINUTE GLASS PARTICLES WERE BLOWN ABOUT THE CAR ON THE PASSENGER SIDE. IN MY OPINION, THE GLASS WAS EITHER MANUFACTURED IN A FAULTY MANNER THAT DID NOT ALLOW FOR THE TEMPERATURE VARIANCES OR INSTALLED AT MANUFACTURE OF THE VEHICLE IN A MANNER THE DID NOT ALLOW EXPANSION AND/OR CONTRACTION OF THE GLASS CAUSED BY TEMPERATURE VARIANCES.

• 10/14/2024· ENGINE

  My Volkswagen vehicle (Jetta Model 2015, MOdel 4DJSA, VIN [XXX] ) had a first event on [XXX] where the car suddenly stop in the middle of [XXX]. The car was taken to Volkswagen at Inver Grove and the cause was related to failure in a piston. The car was fixed without cost as it was covered by the guarantee of the vehicle. Again, around [XXX], the car again suddenly stopped working and needed to be thawed to Volkswagen at Inver Grove, the diagnosis done was extreme misfires on all cylinders that cause the car to die while in operation. The root cause was due to excessive oil inside the cylinder. In this occasion, the repair would not be covered under the guarantee and thus the option provided was to replace the motor at an estimated cost of $11,000 USD which is above the cost of the vehicle. It is important to notice that the car was routinely checked and serviced by Volkswagen at Inver Grove during the time we have owned the vehicle. There were not diagnostic tools that we could have to address this issue, to our knowledge there is nothing we did to cause this catastrophic failure. This recurrent incident could be likely a manufacturing issue and thus it is not caused by the user. The damage of the cylinder was not isolated to just one, all four have the same issue. Our car is currently parked (we are paying storage insurance on it) and we cannot use it. Our ask is for Volkswagen to repair the vehicle at no cost to us as we were not at fault for this issue. We kindly ask you for your support on this matter. Respectfully. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/14/2016· STEERING,SUSPENSION,AIR BAGS

  I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..

• 10/13/2022· POWER TRAIN

  2015 Volkswagen Jetta Hybrid, 73,000 miles mechatronic transmission failure. Vehicle repeatedly experiences loss of power/stalling and low and highway speeds. Losing power at any speed, specially highway speeds is a SAFETY issue. VW service shop has diagnosed issue as mechatronic transmission failure, hairline cracks, loss of fluid and gear damage sustained in transmission. VW service acknowledged the transmission damage is the same as ongoing recall. Transmission will need to be replaced. VW service shop advised vehicle VIN is not covered under current NHTSA Campaign Number: 19V866000 (Power Train). VW service advised VW will have to include this vehicle/issue under a recall for them to fix it without cost to me. Safety issues, symptoms, and diagnosis is succinct to that documented in 19V866000. VW customer service was contacted and advised that due to the vehicle VIN not included in current NHTSA campaign, it is not covered. VW is dodging responsibility in fixing this prevalent safety failure in Jetta Hybrids which makes the vehicle a safety hazard and worthless when considering the $10,000 repair estimate. They must me held accountable!!

• 10/10/2017· SUSPENSION,WHEELS,SERVICE BRAKES

  WHEN I PRESS BRAKE ON FREEWAYS , I FELT LIKE MY CAR STOPPED BECAUSE IT WONT GIVE SMOOTH BRAKE ,I DON'T PUT HARD AND SUDDEN BRAKES , IT WILL LIKE GO FRONT AND BACK AND WILL STOP. MY VOLKS SUSPENSION ARE TOO BAD . I AM, USING 2015 VOLKS JETTA MY TRANSMISSION WILL SHOW ME ALL THE GEARS FROM FIRST TO FINAL , I CAN FEEL WHEN IT GETS PICK UP. I HAVE TOLD MY DEALER BUT THEY DON'T CARE. MY STEERING WHEEL ALWAYS GOING PULLING LEFT SIDE WHEN EVER I DRIVE .

• 10/09/2020· ELECTRICAL SYSTEMCrash

  **SEE ATTACHED DOCUMENT**

• 10/08/2018· ELECTRICAL SYSTEM

  KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS CAUSES THE CAR NOT TO TURN OFF IN SOME INSTANCES.

• 10/07/2018· POWER TRAIN,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM

  PUTTING A NEW BATTERY IN EVERY MONTH START PUSH START BUTTON WILL NOT WORK AIRBAG LIGHT OFF AND ON FRONT HEADLIGHTS PARKING LIGHTS BLOW EVERY 2 WEEKS

• 10/06/2016· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

  JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...

• 10/05/2020· VEHICLE SPEED CONTROL

  WHILE CRUISE CONTROL IS ON AND CONTROLLING THE VEHICLE SPEED, THE SPEED SETTING WILL SOMETIMES (I.E. UNPREDICTABLY AND INTERMITTENTLY) INCREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT WHEN COMMANDED TO DECREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT. I HAVE BEEN ABLE TO REPRODUCE THIS ERROR DOZENS TO HUNDREDS OF TIMES BUT I CANNOT DISCERN A NOTABLE PATTERN AND THE BEHAVIOR SEEMS UNPREDICTABLE. THIS IS NOT A NEW ISSUE BUT HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW IN 2014. EXAMPLE: I AM DRIVING AND SET THE CRUISE CONTROL TO "ON" TO CONTROL THE VEHICLE SPEED AT 63 MPH. I PRESS THE BUTTON THAT IS SUPPOSED TO DECREASE THE SPEED TO THE NEXT LOWEST MULTIPLE OF 5 (60 MPH) BUT IT WILL INSTEAD INCREASE THE SPEED TO 65 MPH. THE 60 TO 65 MPH RANGE IS SIMPLY AN EXAMPLE AND THE ISSUE EXISTS AT ALL SPEEDS, AS FAR AS I CAN TELL.

• 10/05/2015· POWER TRAIN

  AIR CONDITIONING DECREASES OUTPUT BY 40-60% AFTER 80-150 MILES OF CONSTANT DRIVING ON EXPRESSWAY DURING HOT DAYS [ABOVE 85 DEGREES] AND HIGH HUMIDITY [ABOVE 70 %}. DECREASE IN VOLUME OF AIR FROM VENT, WITH NO CHANGE OF AIR SPEED CONTROL AND MUCH WARMER AIR. AIR RECIRCULATION BUTTON IN "OFF" POSITION.HAVE TO STOP CAR FOR 10-15 MINUTES FOR EVAPORATOR TO DEFROST AND DRAIN ON PAVEMENT. AFTERWARDS, AC IS COLD FOR ANOTHER 60-100 MILES.TWO DIFFERENT VW DEALERS INDICATE NO BAD CODES FOR AIR CONDITIONER. CONTINUED TO OCCUR FIVE MORE TIMES IN SUMMER.

• 10/04/2021· POWER TRAIN

  The contact owns a 2015 Volkswagen Jetta Hybrid. The contact stated that while accelerating from a stop and attempting to drive 45 MPH, the vehicle failed to accelerate in a timely manner. The contact stated that no warning light was illuminated. The vehicle was taken to the dealer who stated that the transmission needed to be replaced due to fault codes P177B and P1898 which were related to the clutch. The contact stated that the vehicle was not included in NHTSA Campaign Number: 19V866000 (Power Train) as the failure was researched online. The manufacturer was notified of the failure and advised the contact to call NHTSA for fault information and additional information on the recall. The failure mileage was approximately 96,000.