Overall rating (best variant)
Safety ratings
2015 Nissan Murano SUV AWD
- Lane departure warningNo
- Forward collision warningOptional
- Electronic stability controlStandard
2015 Nissan Murano SUV FWD
- Lane departure warningNo
- Forward collision warningOptional
- Electronic stability controlStandard
Crash test videos & photos
Crash test #1NHTSA test 9160
Full test report (PDF) ↗Crash-test footage is converted for smooth playback the first time someone requests it — usually under a minute.
Recalls (5)
⚠ Park outside — urgent recall
NHTSA has flagged 2 recalls on this vehicle as severe (fire risk — park away from structures). Contact a dealer immediately; recall repairs are free.
- SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIPCampaign 19V807000 · 08/11/2019Park outside
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Risk: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
Fix: Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
- SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIPCampaign 18V601000 · 07/09/2018Park outside
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Risk: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
Fix: Nissan will notify owners, and dealers will inspect the serial number on the ABS actuator, replacing it as necessary, free of charge. The recall began October 29, 2018. Owners may contact Nissan customer service at 1-800-867-7669. Note: When brake fluid has leaked onto the circuit board, the ABS warning lamp will remain illuminated for more than 10 seconds after engine start up. If this occurs, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
- AIR BAGS:SENSOR:OCCUPANT CLASSIFICATIONCampaign 16V244000 · 26/04/2016
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Risk: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Fix: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
- SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULECampaign 15V364000 · 10/06/2015
Nissan North America, Inc. (Nissan) is recalling certain model year 2015 Murano vehicles manufactured December 4, 2014, to March 17, 2015. These vehicles are equipped with Anti-Lock Braking System (ABS) actuators which may have contamination in the solenoid valves, potentially affecting the valves' ability to completely close and allow a build up of hydraulic brake pressure, or fully open and allow the hydraulic brake pressure to completely drop.
Risk: Under some driving conditions, when the ABS is activated, the malfunctioning ABS actuator could cause a loss of vehicle stability, increasing the risk of a crash.
Fix: Nissan will notify owners, and dealers will inspect and replace the ABS actuator, as necessary, free of charge. The recall began on August 13, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
- SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIPCampaign 16V636000 · 02/09/2016
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima vehicles manufactured February 10, 2015, to August 19, 2016 and equipped with Intelligent Cruise Control, 2015-2017 Murano vehicles manufactured August 22, 2014, to August 19, 2016 and equipped with Intelligent Cruise Control, and 2015-2016 Murano Hybrid vehicles manufactured August 22, 2014, to July 19, 2016. The affected vehicles have Anti-Lock Brake (ABS) actuator pumps that may allow brake fluid to leak onto an internal electrical circuit board.
Risk: A brake fluid leak onto the circuit board may result in an electrical short, increasing the risk of a fire.
Fix: Nissan will notify owners, and dealers will inspect the ABS Actuator, replacing it as necessary, free of charge. The recall began on December 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261. Note: When brake fluid has leaked onto the circuit board, the ABS warning lamp will remain illuminated for more than 10 seconds after engine start up. If this occurs, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
Owner complaints
Most-reported areas
- POWER TRAIN52
- AIR BAGS36
- UNKNOWN OR OTHER32
- SERVICE BRAKES28
- ELECTRICAL SYSTEM22
- VEHICLE SPEED CONTROL20
- ENGINE18
- FUEL/PROPULSION SYSTEM9
Read individual complaints (50 most recent)
These are unverified consumer reports filed with NHTSA, shown as submitted.
- 12/30/2019· VISIBILITY
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A LOUD NOISE SIMILAR TO A GUN SHOT. THE CONTACT NOTICED THAT THE SUN ROOF SHATTERED. THE SUN SHADE WAS CLOSED SO NO GLASS ENTERED THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY ORDERED THE PART TO BE REPLACED AT A LOCAL GLASS SHOP. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *DT *DL
- 12/23/2021· POWER TRAIN
CVT transmission would struggle at low speeds, it would feel like it was jumping or getting caught on something. No check engine light or other error codes would display. Dealership insisted nothing was wrong. After 3rd check in 6 years, they finally got an error code and determined we needed a replacement.
- 12/20/2017· POWER TRAIN
THE TRANSFER CASE AND AXLE SEALS ON MY 2015 NISSAN MURANO HAVE BEEN LEAKING AND THE DEALER HAS HAD THE VEHICLE THREE DIFFERENT TIMES, WITHIN THE LAST MONTH AND A HALF, FOR NUMEROUS DAYS. THERE WAS 27,091 MILES ON IT WHEN I TOOK IT IN ON 11-08-17. THE DEALER HAS PROVIDED A RENTAL EACH TIME. THE THREE DATES THE VEHICLE WENT INTO THE DEALER ARE: 11-08-17, 12-02-17 AND 12-19-17. I FILED A CASE WITH NISSAN UNDER CASE #29147756 AND GAVE THEM A COPY OF THE TITLE SHOWING THAT IT WAS PURCHASED THROUGH MY FAMILY'S BUSINESS, BURKINS & FOLEY. I WILL PROVIDE YOU WITH A COPY IF NEEDED.
- 12/20/2016· SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
- 12/17/2022· POWER TRAIN
The transfer case need to be replaced. I took my vehicle to the dealer a few months ago and they told me I had a leak but didn't know where it was coming from. I took it back to the dealer yesterday 12/16/22 and they told me where the leak is coming from. The cvt fluid is leaking from the lh axle seal. Murano owners have been complaining about this same issue. The dealership is charging me $712.59 for an issue that I didn't cause. The dealership need to fix this for free because this issued happened during the making of the vehicle and shouldn't fall on the buyer.
- 12/12/2019· UNKNOWN OR OTHER
THE VEHICLE WAS IN MOTION DRIVING ABOUT 45 MILES AN HOUR (NO RAIN, NO SNOW ON THE CAR), WHEN THE SUNROOF SPONTANEOUSLY EXPLODED. THE CAR WAS GOING STRAIGHT FORWARD WITH NO BUMPS IN THE ROAD. NO ROCKS HIT THE CAR AND THERE WAS NO COLLISION. IT WAS ABOUT 1:30PM IN DECEMBER IN MICHIGAN, THERE WERE NO OTHER CARS AROUND, NO ROCKS. THE SUNROOF EXPLODED ON I'S OWN - DUE TO FAULTY EQUIPMENT. THE CAR HAD ABOUT 21,000 MILES AND HAS NEVER BEEN IN AN ACCIDENT. WE PURCHASED IT CERTIFIED, PRE OWNED FROM A NISSAN DEALERSHIP 8 MONTHS PRIOR. NISSAN HAS REFUSED TO TAKE ANY RESPONSIBILITY FOR THE ISSUE.
- 12/12/2015· AIR BAGS
PASSENGER AIR BAG IS INTERMITTENTLY DISABLED WITH PASSENGER IN PASSENGER SEAT. PROBLEM HAS REOCURED INTERMITTENTLY NUMEROUS TIMES SINCE WE PURCHASED VEHICLE (DEC 2014) HOWEVER DEALER SAYS CANNOT FIX UNTIL IT FAIL SO THEY CAN SEE IT. CODE NO FAULT FOUND IS ALL THEY WILL TELL US. DEALER HAS MADE NO ATTEMPT TO FIX PROBLEM OTHER THAN READ CODES. NO PARTS REPLACED, NO ADJUSTMENTS MADE NO TROUBLESHOOTING OF ANY KIND AS FAR AS I KNOW. NISSAN CORPORATE PREFERS TO DENY PROBLEM EXISTS. PROBLEM OCCURS WITH WIFE IN SEAT AS SHE IS FREQUENT PASSENGER. DEALER NEVER ASK HER TO SIT IN SEAT TO CHECK CODES AT THAT TIME. HAVE 6 PAGE DOCUMENT THAT NISAN PROVIDED THAT TELLS ONE HOW TO SIT IN SEAT, MORE A CYA DOCUMENT FROM NISSAN. DOC SAYS THERE MAY BE AN OBJECT PLACED UNDER THE FRONT SEAT BUT IF YOU NOTICE NISSAN ELECTED TO REMOVE THE TRIM ON 2015 MODELS THAT KEEPS THE TRASH OUT. ALSO HAVE COPY OF DECEMBER 2015 CONSUMER REPORTS THAT LIST THIS EXACT PROBLEM FOR ANOTHER NISSAN MODE, (LOWER LH CORNER). HONEST DEALERS WILL ADMIT THERE IS A PROBLEM, OURS WILL NOT! DEALER HANDS ARE TIED BY NISSAN USA AS THEY CANNOT SWAP PARTS WITHOUT CORPORATES APPROVAL. PROBLEM OCCURS JUST AFTER YOU START VEHICLE WITH PASSENGER IN PASSENGER SEAT, AIR BAG DISABLED LIGHT MAY GO OFF IN 1 MIN, 3 MIN OR 30 OR MORE MIN AS VEHICLE IS DRIVEN. CANNOT MAKE IT HAPPEN OR MAKE LIGHTT GO OFF. AM WORRIED IF WE HAVE ACCIDENT WHEN AIR BAG IS DISABLED HOW MUCH PROTECTION DOES MY WIFE HAVE OR MORE IMPORTANTLY MUCH HAS SHE LOST. PROBLEM OCCURS BOTH IN CITY AND HIGHWAY DRIVING.
- 12/09/2025· ELECTRICAL SYSTEM
Odometer Fraud. The contact purchased a 2015 Nissan Murano. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 80,300. It was later discovered that the mileage on Carvana was 179,690 on November 9, 2025.
- 12/09/2016· AIR BAGSCrash
TL* THE CONTACT LEASED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE FRONT PASSENGER SIDE DASHBOARD AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT SHOULDER, BRUISING FROM THE SEAT BELT RESTRAINT, BRUISES TO THE RIGHT KNEE, AND THE RIGHT SHIN. MEDICAL ATTENTION WAS RECEIVED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A TECHNICAL RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,300.
- 12/05/2016· AIR BAGS
2015 NISSAN MURANO CUSTOMER WRITES IN REGARDS TO RECALL R1609 SAFETY ISSUE WITH THE OCCUPANT CLASSIFICATION SYSTEM - OCS. AFTER R1609 FIELD SERVICE ACTION PERFORMED ON 10/30/15 OCS INTERMITTIENTLY INCORRECTLY CLASSIFIES AN ADULT PASSENGER WEIGHING 150 LBS. AS A CHILD FOR PERIODS OF 12 SECONDS UP TO 8 MINUTES AS INDICATED BY THE CENTER CONSOLE INDICATOR. ISSUE OCCURS WHILE STATIONARY, IN MOTION ON CITY STREET OR HIGHWAY UNDER ALL CIRCUMSTANCES. SAFETY ISSUE STILL REMAINS A UNRESOLVED PROBLEM.
- 12/04/2019· VEHICLE SPEED CONTROL
MY VEHICLE RECENTLY BEGAN DISPLAYING A WARNING THAT THE ANTI-COLLISION SYSTEM IS NOT FUNCTIONAL AND I NOTICED THIS ALSO DISABLED AND DISENGAGED THE CRUISE CONTROL RESULTING IN SUDDEN DECELERATION . THIS PROBLEM SEEMS TO RESET WHEN CAR IS STARTED AND REOCCURS AFTER 10 TO 15 MINUTES DRIVING. I TOOK THE CAR TO A NISSAN DEALERSHIP SERVICE DEPT, AND PAID FOR A DIAGNOSTIC TEST TO SOURCE ISSUE. THE NISSAN SERVICE REP TOLD ME THIS WAS A KNOWN ISSUE BUT I WOULD NEED TO PAY OUT OF POCKET TO FIX. I SEARCHED ON LINE AND ON NUMEROUS SITES FOUND IT WAS A VERY COMMON AND SERIOUS DEFECT WITH A BOSCH SUPPLIED SENSOR ON THE RADAR . THIS IS A DRIVING SAFETY FEATURE I CONSIDER ESSENTIAL TO MY PURCHASE AND WHEN SUDDENLY FAILS DISENGAGING CRUISE CONTROL PRESENTS A VERY DANGEROUS SITUATION TO MYSELF AND OTHERS ON THE ROAD. NISSAN IS WELL AWARE OF THE ISSUES AND INSISTS I PAY A VERY LARGE REPAIR BILL TO REPAIR.
- 11/29/2021· POWER TRAIN
Here is my experience: I purchased a 2015 Nissan Murano new in July 2015. My CVT transmission failed and was replaced under warranty by Nissan in June 2019 at 52,000 miles. Today 11-29-21, at 62,100 miles, my transmission failed again due to the transmission oil/cooler/radiator assembly failing to cause the cooling fluid and the transmission fluid to mix, resulting in having to replace the Transmission, Radiator, and associated assemblies for $6,600!
- 11/19/2021· ENGINE
My car would jerk/chug at about 20 mph and it just kept getting worse as time went on. On 11/17/21 it wouldn’t drive or go over 10 mph. And today 11/19/21 it won’t even start!! I am now getting it towed to a ln auto place.
- 11/19/2018· SEAT BELTS
DRIVER'S SEAT-BELT DOESN'T RELEASE WHEN YOU PUSH THE BUTTON. YOU HAVE TO PULL THE BUCKLE OUT WITH A PRETTY STIFF JERK. THE CAR IS STATIONARY.
- 11/18/2022· UNKNOWN OR OTHER
The door locks for this vehicle are unreliable. I have had to replace all 4 on this vehicle and many other locks on my previous 2 Murano vehicles. They will not lock/unlock reliably. Sometimes they will not unlock when exiting the vehicle. They cannot be counted on in an emergency to unlock.
- 11/17/2017· UNKNOWN OR OTHER
ON THE MORNING OF NOVEMBER 7, 2017, THE FRONT/SLIDING PORTION OF THE SUNROOF ON MY 2015 NISSAN MURANO SPONTANEOUSLY EXPLODED WHILE I WAS DRIVING DOWN I-5 IN SEATTLE, WA, AT THE POSTED SPEED (60 MPH). THE SOUND OF THE EXPLOSION WAS DEAFENING (I THOUGHT THAT A GUNSHOT HAD BEEN FIRED AT MY VEHICLE, AND/OR I HAD HAD A CATASTROPHIC TIRE BLOWOUT). LUCKILY THE RETRACTABLE FABRIC "SHIELD" BETWEEN THE SUNROOF AND THE INTERIOR OF THE VEHICLE WAS DEPLOYED, AND THE SHATTERED GLASS DID NOT FALL ON ME. I WAS ABLE TO PULL OFF THE FREEWAY AND PREVENT LARGE CHUNKS OF GLASS FROM FLYING INTO ON-COMING TRAFFIC. I SUBSEQUENTLY REPORTED THIS INCIDENT TO MY INSURANCE COMPANY, AND THE SUNROOF WAS REPLACED BY MY INSURER (THE COST OF THE REPLACEMENT GLASS WAS APPROXIMATELY $1500; I PAID A $250 DEDUCTIBLE, AND THE INSURANCE COMPANY PAID THE REST).
- 11/13/2015· AIR BAGS
CPSC: 2015 NISSAN MURANO CONSUMER STATED THE PASSENGER AIRBAG DEACTIVATED. *SS THE CONSUMER NOTICED WHEN HIS 90 POUND WIFE SAT IN THE SEAT, THE PASSENGER AIR BAG DEACTIVATION LIGHT ILLUMINATED AND STAYED ON. THE CONSUMER STATED IT ALSO STAYED ON WHEN HE SAY IN THE PASSENGER SEAT, BUT NOT ALL THE TIME. THE DEALER STATED THE SENSORS WERE SENSITIVE TO SEATING LOCATION OF THE PASSENGER. *JB
- 11/13/2015· STRUCTURE
CPSC: 2015 NISSAN MURANO: CONSUMER STATED THE CENTER CONSOLE HAS A DEFECT. *SS THE CONSUMER RETURNED THE VEHICLE TO THE DEALER AND WAS GIVEN ANOTHER MURANO. HOWEVER, THE DOOR WOULD NOT CLOSE PROPERLY. IT WOULD NOT ALIGN TO THE OTHER DOORS. *JB
- 11/12/2020· ELECTRICAL SYSTEM
THE LIFTGATE WON'T OPEN EITHER WITH THE KEY FOB OR MANNUALY EVERY TIME I HAVE TO UNHOOK THE BATTERY TO RESET VEHICLE WAS NOT IN MOTION, OPENING THE HOOD EVERY TIME THIS HAPPENS TO RESET THE LIFTGATE IS NOT IDEAL
- 11/11/2024· POWER TRAIN
When trying to merge onto the interstate, the car didn't accelerate, causing other vehicles on the road to swerve around me. Afterwards, I noticed that the car was shaking or juddering at low revs (about 1,000 RPM). I internet searched for possible causes and found that this shaking was caused by a known problem with the CVT on my car (Nissan Murano). I bought the car (a 2015 Nissan Murano AWD SL) in 2018 as a certified pre-owned vehicle only used by that Nissan dealership, it now has 63,841 miles on it. I needed the vehicle so I had the transmission replaced (I was told that 'fixing' the problem was not an option), at a cost of $7,157.19. There was no warning, no lights on the dash, etc. I had also just had the car serviced at the dealership (on 8/3/24, which cost me $2,618.55) where they replaced the CVT fluid as part of the service. I'm just lucky that the transmission didn't fail while I was actually going at a higher speed. Nissan needs to recall and/or replace these transmissions.
- 11/05/2023· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- 11/04/2016· SERVICE BRAKES
THE FORWARD EMERGENCY BRAKING SYSTEM WARNING LIGHT COMES ON (THIS MEANS THE SENSOR IS NOT WORKING AND THE EMERGENCY WARNING IS NOT WORKING; FURTHER YOU CANNOT USE CRUISE CONTROL WHEN THE LIGHT IS ON). THIS HAS BEEN A PROBLEM FROM THE BEGINNING OF OWNING THE CAR. THE DEALER TRIED MANY TIMES TO REPAIR THE PROBLEM, ALL UNSUCCESSFUL. NEXT THE DEALER REPLACED THE SENSOR, AND THE PROBLEM STILL EXISTS. THE WARNING LIGHT COMES ON WHEN THE VEHICLE HAS BEEN DRIVEN FOR A FEW MINUTES- 5 TO 30 MINUTES AFTER STARTING.
- 11/02/2018· SUSPENSION,SERVICE BRAKES,ENGINE
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHOOK VIOLENTLY, AN ABNORMAL VIBRATION WAS FELT, AND THE BRAKING WAS UNSTABLE. THE FAILURES OCCURRED WITH NO WARNING. THE DEALER (GRANITE NISSAN, 2626 E MALL DR, RAPID CITY, SD 57701, (605) 342-3400) TEST DROVE THE VEHICLE AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. THE FAILURES RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND SUGGESTED TAKING THE VEHICLE BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
- 10/31/2015· POWER TRAIN
WHEN OVERRIDING INTELLIGENT CRUISE CONTROL TO PASS A CAR, OCCASIONALLY THE XTRONIC CVT TRANSMISSION APPEARS TO GO INTO NEUTRAL, RPM INCREASES RAPIDLY AND CAR DOESN'T SPEED UP. MOST OCCASIONS HAVE BEEN TRAVELING ON INCLINE. WHEN TRANSMISSION RE-ENGAGES IT JERKS SOMETIMES VERY HARD. ON ONE INSTANCE TURNED CRUISE CONTROL OFF AND TRANSMISSION RE- ENGAGED. MOST OCCASIONS HAVE BEEN AT SPEEDS 60-65 MPH CARRIED CAR TO DEALER COULD NOT WARRANTY BECAUSE IT DID NOT SHOW UP ON COMPUTER.
- 10/29/2018· POWER TRAIN,ENGINE
ENGINE SURGES AT LOW SPEED AND IN CRUISE CONTROL AT HIGH SPEED
- 10/28/2021· POWER TRAIN
On several occasions while the car is being driven, the transmission goes into neutral by itself and stops responding to the throttle without any warning. This puts drivers at serious risk since the car while following its inertial movement must move to the side of the road or it could stop in the middle of the lane. According to the car's maintenance record, the transmission was replaced in 2017 however it failed again in 2021. The car was taken to the dealer for diagnosis and his recommendation was to repair the transmission at my own cost of $ 4000.
- 10/28/2020· SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AND SCHEDULED AN APPOINTMENT AT SOMERSWORTH NISSAN (285 NH-108, SOMERSWORTH, NH 03878, (603) 692-5200) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
- 10/28/2016· FUEL SYSTEM, GASOLINE
TWO TIMES IN THE PAST MONTH I HAVE EXPERIENCED THE SAME PROBLEM WHILE DRIVING ON INTERSTATE ROADS. MY GAS GAUGE AND TRIP MONITOR INDICATED I HAD ABOUT 60 MILES UNTIL EMPTY THEN AFTER DRIVING A FEW MILES IT SAID ABOUT 30 MILES TO EMPTY AND SHORTLY AFTER THAT CAR STARTED SPUTTERING AND LOSING POWER AND I HAD TO MAKE EMERGENCY MOVES TO KEEP FROM GETTING HIT. BOTH TIMES I WAS ABLE TO PULL UNTO THE SHOULDER AND DRIVE A SHORT DISTANCE TO A GAS STATION TO FILL THE TANK WHICH TOOK ONLY SLIGHTLY OVER 15 GALLONS AND THE TANK HOLDS 19 GALLONS. I HAVE FOUND THE IDENTICAL COMPLAINT ON SEVERAL WEB SITES AND THERE DOES NOT SEEM TO BE ANY HELP FROM NISSAN OR EVEN AN ADMITTANCE THAT THE PROBLEM EXITS. I JUST RETURNED FROM MY DEALER IN NAPLES, FL. AND ALL THEY COULD TELL ME WAS THAT NO ERROR CODES WERE SHOWING AND I COULD NOT EXPECT THE GAUGE TO BE ACCURATE AT ALL TIMES SINCE IT IS CONSTANTLY RECALCULATING AND CHANGING DISTANCE TO EMPTY. THAT REALLY HAS NOTHING TO DO WITH THE PROBLEM SINCE THE CAR WAS APPARENTLY NOT OUT OF GAS AND IN THE PAST I HAVE PUT OVER 18 GALLONS IN THE TANK SO I AM CERTAIN IT WAS NOT OUT OF GAS. I BELIEVE THERE MUST BE A PROBLEM WITH THE PICKUP TUBE, SENSORS OR A COMBINATION OF BOTH. HAVING YOUR VEHICLE SUDDENLY STALL IN FRONT OF A SEMI TRUCK IS NO LAUGHING MATTER AND WE WERE LUCKY TO HAVE ESCAPED WITHOUT A MAJOR ACCIDENT. ON ONE OF THE FORUMS THE OWNER WAS TOLD BY THE DEALER THAT IT WAS NOT A PROBLEM IF THEY WOULD NOT LET THEIR TANK GET BELOW 1/4 FULL. NOT MUCH HELP! *TR
- 10/26/2019· POWER TRAIN
THE CAR WAS BUCKING AT LOW SPEEDS (10-20 MPH) AND HAD A VIBRATION AT HIGH SPEEDS (70+). THE DEALERSHIP REPORTED THAT THE DIAGNOSTIC CODE WAS P17F0 AND THEY NEEDED TO REPLACE THE CVT SUBASSEMBLY AND THE RPL AUTOMATIC CVT TRANSAXLE ASSEMBLY AND REPROGRAM THE A/T CONTROL UNIT.WHILE DOING THAT THEY DISCOVERED THEY NEEDED TO REPLACE THE FRONT AND REAR SEALS ON THE LEAKING TRANSFER CASE. THIS IS VERY SIMILAR TO A RECALL AFFECTING THE CVT ON OTHER NISSAN VEHICLES, BUT THAT RECALL DID NOT COVER THIS VEHICLE.
- 10/22/2020· FUEL/PROPULSION SYSTEMCrash
VEHICLE INFREQUENTLY SURGES WHEN INITIALLY PRESSING DOWN ON THE GAS PEDAL. ALSO IT HAPPENS WHEN DRIVING AND PULLING UP BEHIND VEHICLES AT STOP SIGNS OR TRAFFIC LIGHTS. IT CAUSED AN ACCIDENT WHEN TRYING TO PARK IN A TIGHT SPOT. SURGE WHEN TRYING TO EASE FORWARD CAUSED VEHICLE TO RUN ONTO STONE WALL. NOT AN ACCIDENT INVOLVING AN PERSONAL INJURY BUT POTENTIAL IS THERE FOR A SERIOUS ACCIDENT. UNRELIABLE ACCELERATION IS A POTENTIALLY DANGEROUS ISSUE. A SECOND OCCASION WAS IN TRAFFIC AFTER MERGING OFF A FREEWAY. SEVERAL CARS WERE WAITING AT STOP SIGN. AS EACH PULLED OUT WE ALL EASED UP. WHEN I TRIED TO EASE UP IT SURGED ON ME AND ALMOST PUT ME INTO REAR OF CAR IN FRONT OF ME.
- 10/20/2015· UNKNOWN OR OTHER
THE BRAKE AND GAS PEDDLE ARE FAR TOO CLOSE TOGETHER CAUSING THE FOOT TO HAVE A PROBLEM TRANSFERRING FORM THE GAS TO BRAKE. THIS HAS CAUSED ME TO ALMOST HAVE SEVERAL ACCIDENTS. THIS IS VERY DANGEROUS. THIS HAS HAPPENED SEVERAL TIMES IN CITY DRIVING AND A FEW TIMES ON HIGHWAY.
- 10/16/2017· UNKNOWN OR OTHER
I WAS DRIVING MY CERTIFIED PRE-OWNED 2015 NISSAN MURANO WITH MY 1 YEAR OLD DAUGHTER IN THE BACK SEAT, A CAR THAT I JUST PURCHASED 2 WEEKS AGO WHEN THE FRONT HALF OF THE PANORAMIC SUNROOF SUDDENLY EXPLODED. I WAS NOT UNDER AN UNDERPASS, THERE WERE NO CARS RIGHT NEXT TO ME. IT SOUNDED LIKE A GUN SHOT & GLASS CAME SHATTERING DOWN THE FRONT & BACK SEAT WHERE MY DAUGHTER WAS IN HER CAR SEAT. THIS WAS AN ABSOLUTELY TERRIFYING, DANGEROUS EXPERIENCE THAT COULD HAVE ENDED A LOT WORSE. I CONSIDER MY DAUGHTER & I LUCKY THAT WE WERE NOT INJURED BUT FROM WHAT I HAVE READ, THIS IS NOT AN UNCOMMON OCCURRENCE. THIS SAFETY ISSUE WITH EXPLODING SUNROOFS NEEDS TO BE RESOLVED AS THIS IS A VERY DANGEROUS ISSUE THAT CONSUMERS SHOULD BE AWARE OF BEFORE BUYING A NISSAN OR ANY CAR WITH A SUN ROOF.
- 10/15/2019· POWER TRAIN
WHEN ACCELERATING FROM A STOP OR AT LOW SPEED, TRANSMISSION JUDDERS AND CAUSES THE CAR TO LUNGE AND VIBRATE TILL IT GETS TO A HIGHER RPM. AT A CERTAIN RPM, THE CAR CAN SIMPLE LUG REPEATEDLY IF THE SPEED IS HELD CONSTANT. THE CAR STORES AN ERROR CODE AND THE FIX PER THE DEALER IS TO REBUILD THE TRANSMISSION. MY VEHICLE HAS THIS ISSUE AT ONLY 39,200 MILES. WHILE NISSAN CREATED A SERVICE BULLETIN FOR THIS ISSUE, AND WAS REPAIRED UNDER WARRANTY, A REPAIR THIS MAJOR SHOULD BE A RECALL BECAUSE OF HOW EXPENSIVE IT WOULD BE TO REPAIR OUT OF WARRANTY. BASED ON THE REPAIR ORDER I WAS PROVIDED, THIS WOULD'VE COST OVER $1,600 FOR PARTS ALONE, AND THE DEALER NEEDED TO KEEP THE CAR FOR A FULL WEEK. MULTIPLE ANECDOTAL REPORTS OF THIS ISSUE CAN BE FOUND AT HTTPS://WWW.NISSANMURANO.ORG/THREADS/ENGINE-CVT-HORRIBLE-SKIPPING-AND-LUNGING.186778/
- 10/14/2020· VEHICLE SPEED CONTROL,SERVICE BRAKES
FOR THE SECOND TIME MY FRONT COLLISION BRAKING SYSTEM SENSOR HAS COME ON AND DISENGAGED MY CRUISE CONTROL WHILE I HAVE BEEN TRAVELING AT A HIGH RATE OF SPEED ON THE HIGHWAY. DEALERSHIP HAS CONFIRMED THIS CODE WHEN TAKEN INTO SHOP. THIS COULD CAUSE THE CAR TO BRAKE SUDDENLY WHILE DRIVING. NISSAN HAS NOT ISSUED A RECALL. I HAVE BEEN QUOTED OVER $1200.00 TO FIX. THIS HAS BEEN REPORTED ON MANY OCCASIONS. WHY HASN'T A RECALL BEEN ISSUED? I AM NOW AFRAID TO DRIVE MY VEHICLE WITH THIS FAULTY SENSOR.
- 10/14/2016· ENGINE AND ENGINE COOLINGFire
THIS CAR CAUGHT FIRE WHILE PARKED IN THE GARAGE WITH THE KEY OUT, BURNING DOWN THE HOUSE OF [XXX]. I AM SUBROGATION COUNSEL TO THEIR INSURER, ERIE INSURANCE COMPANY. WE HAVE SET A DATE OF OCTOBER 27, 2016 TO CONDUCT A SCENE INSPECTION AND INVITE NHTSA TO SEND SOMEONE TO ATTEND. THE DATE MAY CHANGE, SO PLEASE HAVE SOMEONE CONTACT ME TO KEEP IN TOUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- 10/12/2021· ELECTRICAL SYSTEM,SEATS
The climate control drivers seat does not operate. Nissan is aware of the situation and have issued a technical bulletin 1/17/19 Classification #EL18-035 Reference # NTB19-004. There are at least 1000 cases sited on the internet. I would like to know if there will be a recall issued as this is a safety fire hazard.
- 10/08/2021· STRUCTURE
My drivers side door is locked. I started my car, drive off and it auto locks at a certain speed. When I stopped I was unable to unlock the door. I was forced to climb out the passenger side. The car had a manual key lock, this also failed, it will lock the other doors but will not unlock any of them. It failed and there is no manual way to open the door. This is a major safety issue, if I was involved in an accident I would have been trapped in the car. I approached Nissan. They laughed it off and say my car is out of warranty so I must pay to repair this. I understand that, but this is not a broken light or a leaking fuel tank, this failure is a major fail in keeping me safe in my vehicle. When I took it to the dealer for repair they gave me an estimate based on a similar case they had a few weeks before, and I read numerous reports from others owners of vehicles on the internet.
- 10/04/2024· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
Car shut off while driving 60 miles per hour on the hwy. Battery light was on but I just had it checked and it was good. Seat belt light was also on but I had mine on and there were no other passengers. The collision light has repeatedly come on and off since I bought the vehicle new.
- 10/04/2020· ELECTRONIC STABILITY CONTROL (ESC)
THE CRASH COLLISION SENSOR IS NOT WORKING... THE L.E.D. LIGHT COMES ON AND DOES NOT ALLOW YOU TO EVEN USE CRUISE CONTROL.. IT STOPS WORKING AFTER ABOUT 5 MINUTES OF DRIVING..
- 10/03/2016· AIR BAGS
OCS RECALL TO HAVE THE COMPUTER RESET FOR THE PASSENGER AIRBAG INDICATOR LIGHT. I HAVE THE EXACT SYSTEMS AS SOME OTHERS IN THE COMPLAINT SECTION WITH THIS RECALL. WHICH IS THE LIGHT DOES NOT ALWAYS GO OFF WHEN SOMEONE IS SITING IN THE PASSENGER SEAT. IT IS AN INTERMITTENT PROBLEM. I HAVE NOTIFIED THE DEALER ABOUT IT BUT THEY COULDN'T DO ANYTHING SINCE IT IS A FIRMWARE ISSUE THAT NISSAN WILL HAVE TO PATCH AGAIN AND NOTIFY DEALERS BY A TSB PLUS I DID NOTIFY NISSAN CUSTOMER SERVICE ABOUT THE ISSUE BUT THEY GAVE THE USUAL RUN AROUND ANSWER GO BACK TO THE DEALER ETC. BECAUSE YOU ARE DEALING WITH A CUSTOMER SERVICE REP NOT AN ENGINEER WHO CAN ACTUALLY FIX THE PROBLEM. SO IT WILL TAKE ANOTHER RECALL ETC. BY NHTSA TO FORCE A FIX.
- 10/02/2019· UNKNOWN OR OTHERCrash
THE BACKUP CAMERA DID NOT FUNCTION PROPERLY. BACKING UP THE INDICATOR DID NOT SHOW OR SOUND A WARNING. THIS OCCURRED WHEN I WAS BACKING UP ON A STREET AND HIT A CAR. IT ALSO DOES NOT SOUND REGULARLY WHEN I'M BACKING UP IN ALL SITUATIONS.
- 09/29/2016· AIR BAGS
I RECEIVED A RECALL NOTICE FOR THE FRONT PASSENGER SEAT OCS (16V244000). THE DEALER COMPLETED THE SERVICE. SHORTLY AFTER THE VEHICLE BEGAN TO EXHIBIT THE SAME SYMPTOMS AGAIN. THE PASSENGER SIDE AIR BAG OFF INDICATOR LIGHT WAS ON EVEN THOUGH THERE WAS A 160 LB. PERSON IN THE SEAT. THIS DID NOT HAPPEN ALL THE TIME BUT PERIODICALLY. I JUST HAD THE VEHICLE IN FOR SERVICE AGAIN AND REPORTED THE PROBLEM STILL EXISTS. THE DEALER HAD SOMEONE SIT IN THE PASSENGER SEAT AND THE LIGHT DID NOT COME ON AT THAT TIME. THEY SIMPLY GAVE ME A SHEET OF PAPER TELLING ME HOW THE LIGHT WORKS WHICH IS NO DIFFERENT THAN WHAT THE MANUAL SAYS. THEY SAID THE PERSON SITTING IN THE SEAT HAD PROBABLY NOT BEEN SITTING RIGHT CAUSING THE SYSTEM TO THINK NO ONE WAS IN IT? THERE IS STILL A PROBLEM WITH THE PASSENGER SIDE AIRBAG SENSOR, DESPITE THE INITIAL RECALL. THE PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IT DOES HAPPEN PERIODICALLY.
- 09/28/2016· VISIBILITY/WIPER
REFLECTIONS FROM DASHBOARD AIR VENT TRIM APPEARS IN BOTH SIDE VIEW MIRRORS PRESENTING A DANGEROUS VISUAL DISTRACTION FOR THE DRIVER.
- 09/27/2017· STEERING,SERVICE BRAKES,ENGINE
I WAS DRIVING MY WIFE AND DAUGHTER YESTERDAY, WHEN ALL OF A SUDDEN THE CAR SHUTS OFF. THE CAR BEHIND ME ALMOST RAN INTO THE BACK OF MY CAR. ANOTHER TIME ON THE HIGHWAY, THE CAR SHUTS OFF AND I ALMOST HAD A ACCIDENT. I AM SCARED THAT THIS CAN HAPPEN AGAIN AND I WILL BE PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER.
- 09/27/2017· FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE AT A STOP LIGHT AND WAITING FOR THE LIGHT TO TURN GREEN, THE CONTACT ATTEMPTED TO ACCELERATE WHEN THE COLLISION AVOIDANCE MONITORING SYSTEM ERRONEOUSLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP IN THE MIDDLE OF A BUSY INTERSECTION. THE CONTACT INDICATED THAT THE FAILURE ALSO OCCURRED ONE TIME PREVIOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER (GARDEN CITY NISSAN IN HEMSTEAD, NY) WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000. UPDATED 12/13/2017 *LN CONSUMER STATED THE MANUFACTURE WAS NOTIFIED 9/27/17. THE SPECIALIST SAID THAT HE DID NOT FIND ANY PROBLEM. ON 6/28/17, CONSUMER MADE A REPORT TO THE DEALER ABOUT THE BRAKES BUT IT WAS NOT DOCUMENTED BY THE SERVICE ADVISOR. UPDATED 7/23/18*JB *TR
- 09/26/2017· POWER TRAIN,ENGINE
CVT SHUDDERS AT LOW SPEEDS 20 - 40 MPH, THE FEELING IS AS IF THE GEARS ARE JAMMING AND BANGING AGAINST EACH OTHER; IMMEDIATELY RELEASING ACCELERATOR AND PRESSING FOR HARDER ACCELERATION TEMPORARY SUPPRESSES THIS BEHAVIOR. ANY INCLINES WHERE CAR SLOWS DOWN AND RPM FALLS CAN LEAD TO REOCCURRENCE OF THE SAME. HAPPENS 2/3 TIMES WHEN THESE CONDITIONS DESCRIBED ABOVE HAPPEN. I BELIEVE THE 'D'-STEP ARTIFICIAL SHIFTER TECHNOLOGY IS GOING OUT OF SYNC WITH REST OF TRANSMISSION ROTATION SPEED AND CAUSING THE GEARS TO GRIND DURING THOSE D-STEP ADJUSTMENTS.
- 09/25/2020· SERVICE BRAKES
THE RECALL SERVICE WAS PERFORMED AS PROMISED. I DO HAVE TO ADD THOUGH THAT SHORTLY AFTER HAVING PICKED THE CAR UP, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT STARTED TO GO OFF OCCASIONALLY AFTER NORMALLY APPLYING THE BRAKES. THEN THE LIGHT WOULD GO ON AT RANDOM TIMES WITHOUT HAVING APPLIED THE BRAKES. I RETURNED THE CAR TO THE DEALERSHIP AND THEY MENTIONED THAT IT WAS PROBABLY A COINCIDENT THAT THIS HAPPENED. I THOUGHT THAT THIS WAS SUSPECT THOUGH AS I NEVER HAD ANY ISSUES WITH THE LIGHT AND THE SYSTEM PRIOR TO BRINGING THE CAR IN FOR THE ABS MODULE RECALL. I STILL FEEL THAT SOMETHING WAS TWEAKED OR THE SYSTEM'S FAILURE WAS EXACERBATED BY HAVING HAD WORK PERFORMED ON IT, DESPITE THE ABS MODULE BEING LOCATED ON THE FIREWALL AND THE AEB SENSOR LOCATED IN THE FRONT GRILL. I ALSO HAVE SEEN ON THE INTERNET THAT 2015,2016,2017 AND 2018 MODEL YEAR ROGUES,ROGUE SPORT, MURANOS, ALTIMAS, MAXIMAS, LEAFS, SENTRAS, ARMADA'S AND PATHFINDERS HAVE ALL BEEN IMPACTED BY AEB ISSUES. THE MOST DANGEROUS, WHEN THE VEHICLE GOES INTO AEB MODE FOR NO REASON AND APPLIES THE BRAKES. THERE IS A CLASS ACTION LAWSUIT IN PROCESS NOW AND SOME TSB'S THAT YOU HAVE ISSUED FOR FIXES. I HAVE OWNED OR OWN 4 NISSANS SINCE 2010...A 2010 NISSAN SENTRA WHICH WAS RECENTLY REPLACED BY A 2019 NISSAN SENTRA AND MY 2015 MURANO WHICH REPLACED MY 2011 INFINIT G7XS. I HAVE NEVER HAD ANY MAJOR SERVICE ISSUES WITH ANY OF THEM WITH THE EXCEPTION OF THIS MOST RECENT $1006.62 REPAIR WHICH THE DEALER SAID WOULD NOT BE COVERED AS IT WAS INCIDENTAL TO THE RECALL REPAIR. I FEEL THE ONUS IS ON NISSAN TO REIMBURSE ME FOR THIS REPAIR AS THERE IS ENDLESS PROOF ON THE INTERNET THAT THIS FEATURE HAS AND WILL CONTINUE TO CAUSE PROBLEMS FOR THE ABOVE VEHICLES IT WAS INSTALLED ON. PLEASE ADVISE ME AS TO HOW YOU INTEND TO HANDLE MY ISSUE. THANK YOU, [XXX] EMAIL [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- 09/25/2019· UNKNOWN OR OTHERCrash
TWO WEEKS AGO I WAS BACKING OUT OF MY GARAGE AS ALWAYS AND HIT MY OTHER VEHICLE. THE BACKUP SENSOR DIDN'T SOUND. I NOW HAVE A DENT. IT HAPPENED AGAIN LAST WEEK AWAY FROM HOME BUT LUCKILY I HAD SOMEONE DIRECTING ME AND I WAS RIGHT ON THE CAR AND NO SENSOR WENT OFF. MY VEHICLE IS A 2015 NISSAN MURANO. I FEEL THAT I SHOULD BE A PART OF RECALL. I PURCHASED IT IN MARCH 2019 AND PURCHASED EXTENDED WARRANTY.
- 09/23/2024· POWER TRAIN
The contact owns a 2015 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle jerked and hesitated, after which the vehicle lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to restart but was unable to shift into drive or reverse. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the CVT transmission fluid needed to be flushed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 204,000.
- 09/23/2020· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
THE EMERGENCY BRAKING SYSTEM SHUTS OFF WITH NO WARNING AND IN TURN DEACTIVATES THE ADAPTIVE CRUISE CONTROL. THIS HAS HAPPENED SEVERAL TIMES AND THE LAST OCCURRENCE HAPPENED ON A TWO LANE HIGHWAY IN CLEAR WEATHER CONDITIONS WITH AN 18-WHEELER FOLLOWING IN CLOSE PROXIMITY. WHEN I BROUGHT THE VEHICLE TO THE MECHANIC AT THE DEALERSHIP, THE CODE SHOWED THAT THE DISTANCE SENSOR 'MUST BE REPLACED' BECAUSE IT WAS OUT-OF-DATE. WHEN I ASKED THE MANUFACTURER OF THE CAR TO PAY FOR THE REPLACEMENT, THEY REFUSED. I HAVE DEALT WITH FOUR PEOPLE AT THE CORPORATE OFFICE AND THEY REFUSE TO PAY THE $1400 TO REPLACE THE FAULTY FACTORY ORIGINAL PART. ALSO NOTE, I HAVE REPLACED THE TRANSMISSION TWO TIMES IN 9 MONTHS ON THIS VEHICLE AND THOSE WERE COVERED UNDER THE CERTIFIED PRE-OWNED WARRANTY. I AM BEGINNING TO SUSPECT I HAVE A LEMON.