2015 Infiniti QX60

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2021· ENGINE

  I’m reporting a serious safety issue with this Infiniti. Tonight while driving the engine just shut off. We fortunately were not in an accident, but easily could have been. What terrifies me is that this happened twice a few years ago. It was still under warranty so Infiniti inspected it and replaced the entire transmission. The warranty is expired, but this huge safety issue is still happening!

• 12/29/2020· POWER TRAIN

  WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSUES, AND THE INFINITI CORPORATION KNOWS ABOUT IT. HERE IS THE RESPONSE I GOT FROM INFINITI CUSTOMER SERVICE. 12/29/2020 CASE # [XXX] VIN # [XXX] DEAR [XXX] , THANK YOU FOR TAKING THE TIME TO CONTACT INFINITI AND ALLOWING US THE OPPORTUNITY TO BE OF ASSISTANCE. PLEASE HAVE YOUR ATTORNEY SEND A LETTER OF REPRESENTATION TO THE FOLLOWING ADDRESS: INFINITI CLIENT AFFAIRS P.O. BOX 685003 FRANKLIN, TN 37068-5003 CASE #[XXX] HAS BEEN UPDATED TO DOCUMENT THIS CONCERN. PLEASE FEEL FREE TO SEND US AN EMAIL OR CONTACT US DIRECTLY AT 1-800-662-6200 (OPTION 7) WITH ANY QUESTIONS OR COMMENTS. HERE IS SOME LINK WITH CUSTOMER WITH THE SAME ISSUES HTTPS://WWW.TRUEDELTA.COM/INFINITI-QX60/TRANSMISSION-PROBLEMS-1224 HTTPS://YOUTU.BE/LQFBKCTQHYO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/29/2018· UNKNOWN OR OTHER

  SUN ROOF COLLAPSE AND EXPLOSION. DRIVING ON INTERSTATE AND SUNROOF SUDDENLY EXPLODED WITHOUT BEING HIT BY OBJECT. I WAS TRAVELING APPROXIMATELY 55 MPH ON A COLD DAY WHEN THE SUNROOF EXPLODED. NO DEBRIS WAS SEEN COMING AT THE VEHICLE. NO IMPACT WAS HEARD PRIOR TO THE SUNROOF EXPLODING.

• 12/26/2024· POWER TRAIN

  Transmission has a shudder between 15-20 MPH around 1000-1500 RPM. Mainly happens in STD mode, other modes run at higher RPMs but does still happen on occasion.

• 12/16/2024· AIR BAGS

  supplemental air bag warning light is on. also the passenger airbag light is on.

• 12/15/2025· ELECTRICAL SYSTEM

  Odometer Fraud. The contact purchased a 2015 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 99,500. It was later discovered that the mileage on the title was 165,000. The vehicle was taken to the dealer for an oil change, and the contact was informed about the mileage discrepancy.

• 12/15/2015· AIR BAGS

  TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE A PASSENGER WAS SEATED IN THE PASSENGER SEAT, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 3,400.

• 12/11/2025· POWER TRAIN

  Transmission is shuttering when pushing on the gas

• 12/11/2022· UNKNOWN OR OTHERCrash

  Upon arrival home, my wife and son had their doors open (driver's and passenger's front doors) and were in the process of getting out the vehicle. Shortly after, the vehicle began to roll backwards down the driveway, scraping the passenger front door along my truck. My son had to run backwards to get out from between the two vehicles. He could have been knocked by the door and run over. My wife attempted to press the brakes but the vehicle was off so the brakes did not work. It rolled back into the street and stopped on the curb on the other side. Thankfully no cars were passing by and hit the car as it rolled backward. After realizing that she and my son weren't hurt, she turned the vehicle on and drove it partially into the driveway to get it out of the street. The passenger front door was bent forward and was not able to be closed on it's own. It took some force to get it to the point where we could pull it into the garage. The vehicle was towed to a body shop and repaired under insurance. To my knowledge, the physical damage was repaired but no investigation into why the vehicle suddenly rolled backward was conducted while it was in the shop. We have not had a chance to take it in since we got it back from the body shop. No warning lights or symptoms of any kind had previously presented themselves. Pictures and the repair bill are available to share along with a video from our doorbell camera.

• 12/10/2019· EXTERIOR LIGHTING

  EXCESSIVE CONDENSATION AND INTERNAL FOGGING IN THE PASSENGER SIDE HEAD LAMP CAUSED THE LIGHTS (HIGH BEAMS, HAZARD BEAMS AND REGULAR LIGHTS) TO FAIL AND REMAIN INOPERABLE. DRIVING WITHOUT PROPER PAIRED LIGHTING IS UNSAFE. THE HEADLAMP ASSEMBLY WAS DIAGNOSED AT AN INFINITI DEALER AS REQUIRING FULL REPLACEMENT. EXCESSIVE CONDENSATION CAUSED THE WATER TO DAMAGE THE HEADLIGHT ASSEMBLY AND IS NOT ASSOCIATED WITH THE NORMAL WEAR AND TEAR REQUIRED BY CONSUMERS. THE COST OF REPLACING SAID HEAD LAMP ASSEMBLY EXCEEDS $2000 EVEN THOUGH THE CAR HAS NOT ENCOUNTERED A FRONT END COLLISION. AFTER CONTACTING INFINITI CONSUMER AFFAIRS DEPARTMENT, THEY CONCLUDED THAT NO OPEN RECALL EXISTED. THEREFORE, INFINITI WOULD NOT COVER THE COST AND I WAS FORCED TO PAY OVER $2000 TO REPLACE THE WATERLOGGED LAMP AS DRIVING WITHOUT SAID REPLACEMENT DURING THE EVENING, NIGHT OR DURING POOR WEATHER CONDITIONS POSES A DANGER TO ME AND OTHER DRIVERS. THE LAMP ASSEMBLY WAS FAULTY BY DESIGN SINCE THIS ISSUE HAS OCCURRED WITH SIMILAR INFINITI VEHICLES AND HAS BEEN REMEDIED BY A RECALL. NHTSA SHOULD FORCE A RECALL OF THE QX60 HEADLAMP THAT FAILS DUE TO EXCESSIVE CONDENSATION AND IS NOT CATEGORIZED AS NORMAL WEAR TO MY VEHICLE.

• 11/15/2019· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE TRAVELING 50 MPH, THE CONTACT WAS PULLED OVER BY A POLICE OFFICER BECAUSE THE PASSENGER SIDE HEADLIGHT BULB WAS BURNED OUT. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SAN ANTONIO (12150 W INTERSTATE 10, SAN ANTONIO, TX 78230, (210) 941-4445) WHERE IT WAS DIAGNOSED THAT MOISTURE SEEPED INTO THE HEADLIGHT AND CAUSED THE BURN OUT. THE CONTACT WAS GIVEN A REPAIR ESTIMATE OF $2,500. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,097.

• 11/10/2015· AIR BAGS

  TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG DISABLE LIGHT ILLUMINATED. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

• 10/31/2025· ELECTRICAL SYSTEM,AIR BAGS

  Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no connection between the airbags and the computer system platform, and that other problems might even be discovered during the repair process. This result seriously affects my driving safety, and I believe it's a quality issue with the car's performance, not a problem caused by driving a used car.

• 10/30/2020· ELECTRICAL SYSTEM

  THE BACK HATCH DOOR DOES NOT ALWAYS OPEN WHEN EITHER USING THE CAR FAUB, BUTTON IN THE INTERIOR OR MANUALLY ON THE HATCH ITSELF. IT WILL PARTIALLY OPEN AND THEN IT WILL BEEP AND TRY AND CLOSE ON ITS OWN, MAKING IT DIFFICULT TO EITHER PUT SOMETHING IN OR TAKE OUT OF THE BACK OF CAR WITHOUT IT CLOSING ON YOUR HEAD BECAUSE THE SENSOR DOES NOT ALERT THAT I AM THERE. THEN TO CLOSE THE HATCH I HAVE TO FORCE IT DOWN BECAUSE THE CLOSE BUTTON ON THE HATCH WILL NOT WORK...IT'S BEEN VERY FRUSTRATING BECAUSE IT'S BEEN HAPPENING FOR MONTHS NOW. SOMETIMES IT OPENS WHEN PROMPTED HOWEVER THE MAJORITY OF THE TIMES IT DOES NOT!

• 10/24/2020· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT'S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW AND THERE IS STILL NO OFFICIAL INFINITY QX60 2015 RECALL.

• 10/15/2019· VISIBILITY/WIPER

  AS WE WERE DRIVING ON THE INTERSTATE WE HEARD A VERY LOUD EXPLOSION TYPE SOUND. IT WAS NIGHT BUT IN A WELL LIT SECTION OF INTERSTATE. WE WEREN'T NEAR ANY OVERPASSES AND WERE IN THE RIGHT LANE OF A THREE LANE HIGHWAY. WE PULLED OVER AS SOON AS IT WAS SAFE TO SEE WHAT HAD HAPPENED. WHEN WE CHECKED THE CAR WE DISCOVERED OUR SUNROOF WAS SHATTERED SIGNIFICANTLY. NEITHER OF US IN THE FRONT SEAT SAW ANYTHING COMING TOWARDS US AND THERE WAS NO EVIDENCE THAT ANYTHING HIT US. WE WERE TRAVELING ABOUT 75 MILES AN HOUR WITH CRUISE CONTROL SET. THE SUN SHADE WAS CLOSED AT THE TIME THE GLASS SHATTERED SO NONE OF THE GLASS ENTERED THE VEHICLE.

• 10/13/2018· STRUCTURE

  THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.

• 10/07/2024· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric module. This put my daughter in a stalled vehicle in an intersection several times after trying to troubleshoot issues to resolve it.

• 10/07/2021· POWER TRAIN

  Transmission failed. The car was shuddering for a while now. The term "shuddering" I learned after describing issue to dealer who told me that looks like a transmission issue. After paying $170 to get it checked, I was told that transmission has premature failure code and must be replaced. I was told that the car is under 60K mileage, but over time period of warranty period by 2 months. They gave me a quote of around $6,500 to replace transmission. My car is 2015 Infinit QX60, which is exactly the same as 2014 version (which has transmission recall). The problem apparently was not fixed for 2015 version, but the recall was only issues for 2013 and 2014. I contacted Initini, however they told me to contact their legal team. This issue should be put on recall.

• 09/30/2019· POWER TRAIN

  TRANSMISSIONS FEELS LIKE IT IS 'SLIPPING' WHEN DRIVING SLOW AROUND 20-25 MPH/1000-1500 RPMS. MAKES CAR SHUDDER/SHAKE LIKE IT'S RUNNING OUT OF GAS. TOOK TO INFINITI DELEARSHIP - THEY COULD NOT REPLICATE THE ISSUE AND GET A CODE. WAS TOLD THIS WAS JUST HOW THE CVT TRANSMISSION FEELS. REPROGRAMMED TRANSMISSION - CAR STILL DOES IT. GETTING WORSE. AROUND 58K MILES ON CAR.

• 09/27/2022· ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

  The brakes will go to the floor on its own and won’t stop and almost rear ended vehicles or ran lights due to not being able to stop. The brake issue has been reproduced and noted on service records. I am a 100% disabled veteran that requires a mobility scooter for mobility and appointments. The other issue is the vehicle will loose power anywhere and anytime and has to be towed in by AAA to the Infiniti dealership every time and they say the issue cannot be reproduced and I have gone thru their complaint system and they are in the process of sending technicians to finally look at the vehicle. I am afraid if this car because the last time it happened it almost killed me because it just lost power and brakes on an Oklahoma interstate at around 70mph and had to coast to the right side service area to wait for AAA was almost rear ended twice in the process of getting to a safe area. My family and I are in danger anytime we drive this vehicle and have an extended Infiniti elite warranty thru manufacture. The vehicle in question is a 2015 Infiniti QX60 and was purchased in 10/16/2019 with 24555 miles on it and have had problems with car since day one. Please Please help we do not want to die. We have all recorded messages where Infiniti makes excuse after excuse after excuse to do anything about our safety.

• 09/26/2019· UNKNOWN OR OTHER

  WHEN ACCELERATING THE VEHICLE BEGINS TO SHUDDER AND IT DOES NOT ACCELERATE IN A TIMELY FASHION. WHILE DRIVING ON THE STREET OR HIGHWAY THE CAR DOES NOT GAIN RPMS AND BEGINS TO WHAT BEST CAN BE DESCRIBED AS COUGHING AND SHAKING. CHANGING GEARS FROM DRIVE TO NEUTRAL OR REVERSE ALSO TAKES THE VEHICLE TIME TO MAKE THE CHANGE.

• 09/23/2021· VISIBILITY/WIPER

  While driving on a state highway at approximately 65 mph, there was a loud exploding sound followed by loud rushing air. I quickly realized that my sunroof glass had shattered. Fortunately the sunroof shade was closed so no glass came into the vehicle. Besides myself driving, both of my kids were sitting in the back seat and could have been injured by flying glass shards. There were no other vehicles around me and nothing apparently struck my vehicle.

• 09/19/2021· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  Shuddering, shaking & skipping while driving. It’s a nightmare. The car (QX60- 2015) can’t go over 20 miles without “jumping” on me. I am fearing for my safety. It’s only a bulletin by Infiniti and not a recall. This is unacceptable.

• 09/14/2023· ELECTRICAL SYSTEM

  The alternator went bad and this was not picked up on multiple diagnosis inspections and therefore this caused continuous safety risks as they kept replacing parts that didn’t need to be fixed due to incorrect diagnosis codes being thrown. My vehicle stalled in the middle of the highway after multiple fixes/inspections due to this issue and the alternator shouldn’t even be going bad.

• 09/14/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  Vehicle keeps shutting off mid drive have to jump it to get it started. It runs ok for 1-2 days then dies again. Tested battery and checked alternator to no avail. The ac cooling fan goes up and down and draws a ton of power from the vehicle. All local mechanics can’t figure it out.

• 09/12/2023· POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

  Vehicle looses power randomly. No engine or warning lights. RPMs will rev but car will not go into gear or drive. I can shut off the vehicle for a couple hours then restart and will drive fine until randomly happens again.

• 09/06/2025· ELECTRICAL SYSTEM,LANE DEPARTURE

  As The vehicles drive it will intermittently lose power. This is continuous problem ever since 2 weeks after I purchased the vehicle. The power loss can last for 1 sec or most recently up to about 3 to 4 secs. The other day I had to pull over after the vehicle lost power and wait two minutes before starting back on the drive. When it loses power, the power steering goes out and if approaching a turn and/or a decent curve in the road, that can be very hazardous. I Believe this is a huge safety concern and many people have experienced the same malfunctions.

• 09/05/2016· STRUCTURE

  I FOUND OUT ON SATURDAY MORNING,THAT MY SUNROOF WAS BROKEN(LOOKS LIKE EXPLODE FROM THE INSIDE OUT),I CHECKED FROM ANY STONES OR ANY DEBRIS(THAT COULD HIT MY CAR AROUND MY DRIVEWAY,BUT THERE WERE NOTHING AROUND THE CAR AND THERE WERE NO MARKS ON THE ROOF AS WELL).

• 08/29/2022· SEAT BELTS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would also go to the floor which causes seat belt to snatch you back. My vehicle is unsafe and Infiniti consumer affairs won’t do anything about it. They only fixed the brake issue after a year and 1/2 of complaining about it a technician was pulling it in for ac repair and couldn’t stop. So they replaced all brakes and master cylinder and it still happens but less after brake job. Car will just stop accelerating on highway and so I pulled a carfax and discovered at 4900 miles cars computer had to be reprogrammed and transmission had to be serviced . It was sent to auction from the manufacturer not the dealership why? Car is dangerous for my family and I and will eventually kill all of us that are in it when one of these issues happen at the wrong place and time. Please please help us. Vehicle only has around 62000 miles and I purchased vehicle when it only had around 24000 miles in 2019

• 08/16/2018· UNKNOWN OR OTHER

  ON 8/11/2018 AT APPROXIMATELY 1315 CST I WAS DRIVING IN THE RIGHT LANE OF I-10 W BY MILE MARKER 126 AT THE POSTED SPEED LIMIT WHEN THE SUNROOF EXPLODED. NO VEHICLES WERE WITHIN 200 FEET OF OUR VEHICLE (INFINITI 2015 QX60) IN DAYLIGHT AND CLEAR VISIBILITY , NO VISIBLE DEBRIS IN ROADWAY OR VEGETATION OVERGROWTH WAS PRESENT. THE ROADWAY WAS DRY AND IN GOOD CONDITION. SUNROOF WAS CLOSED AND HAD BEEN OPERATED LESS THAN TEN TIMES DURING THE LIFE OF THE VEHICLE.

• 08/13/2024· ENGINE

  transmission slip and jerk and it's hard to accelerate

• 08/09/2023· VEHICLE SPEED CONTROL

  While accelerating from a complete stop, the transmission does not seem to fully engage and the car shudders while taking off.

• 08/03/2024· UNKNOWN OR OTHER

  We purchased this vehicle 3 days ago. Day 2 there was a transmission shudder. I know these cvt transmissions have issues but with less than 18k miles??? I looked up and yes infiniti extended the warranty but we no longer qualify for this I don't think this is fair! IT HAS 18K MILES on it. The fact infiniti didn't recall the transmission is ridiculous. There are thousands of people experiencing shudder issues, cars dying, this is a danger to the drivers and their families. Why is there no recall? Extending a warranty didn't do anything! This cvt needs to be recalled and fixed so people aren't in danger of crashing.

• 07/18/2024· UNKNOWN OR OTHER

  As I was driving my vehicle just turned off at the speed of 30 miles per hour with no warning no dash lights of any kind. It just shut off completely. I had to pull over to the side in hopes I don't hit anything, or anyone put my vehicle into park and restart my vehicle and this happened at around 2:45 PM. Early it happened at 12:15 PM, as I was turning around in a parking lot, the car shut off again and I had to place it in park and restart the vehicle.

• 07/14/2021· AIR BAGS

  The contact owns a 2015 Infiniti QX60. The contact stated that while her son was driving 70 mph, the front and rear passenger’s side seat air bag deployed inadvertently. The driver pulled the vehicle over to the side of the road and checked the vehicle. The vehicle was not struck by an object for the air bag to deploy. The driver continued driving back to the residence. There was no warning light illuminated. The contact reached out to the local dealer for the vehicle to be inspected however, an appointment was not yet scheduled. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 52,000.

• 07/11/2020· POWER TRAIN

  THE TRANSMISSION WAS REALLY BAD ON THE FREEWAY

• 07/09/2026· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

  When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out

• 07/07/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  The fuel sensors on the car is not recognizing I have gas in my car, the battery and engine like come on while driving , then the whole system shuts off will the car is still driving.

• 07/01/2019· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)Crash

  DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A FAULTY SYSTEM, INFINITI NEEDS TO DISCLOSE THAT TO THE PUBLIC BECAUSE I AM SURE THAT I AM NOT THE ONLY ONE THAT HAS HAD A FRONT COLLISION IN A QX60. MANY PEOPLE MAY NOT EVEN KNOW THAT THIS FEATURE DOES NOT WORK ON THEIR VEHICLE ANY LONGER. IF THERE IS A FIX FOR THIS PROBLEM, THEN INFINITI SHOULD ALSO DISCLOSE THAT INSTEAD OF TRYING TO GET AWAY WITH NOT FIXING THE ISSUES. AS WE EXPECT THE AIRBAG TO DEPLOY TO KEEP US SAFE, WE ALSO EXPECT OUR DIVER ASSISTANCE PACKAGE TO WORK PROPERLY AS WELL. *BF *BF *JB

• 06/29/2023· POWER TRAIN

  Hello the CVT transmission in these 2014-2017 vehicles have been known to be defective. Apparently Infiniti settled a lawsuit that was suing them for this exact reason. They settled without admitting fault. Problem with that is all these vehicles are still on the road and customers are unaware. They say they informed us but I can assure you I never was informed. They also sent a service bulletin to their dealerships telling them to expect problems and to fix if brought in. The vehicles are dangerous without a doubt. They shake, shudder and lose acceleration with no warning. No lights come on the dash or anything. Someone will lose their life, if they haven’t already. The law firm had company emails showing they were going to do a recall. Corporate greed is my guess, got in the way. Now unsuspecting customers are driving ticking time bombs. Also owners are trying to sell these vehicles to unsuspecting customers. There is no way this should be acceptable in my opinion and am extremely disappointed with the lack of concern I’ve received from the company. We are paying for a so called “luxury” vehicle only to find out later that the transmission should of been recalled years ago. Here I sit with my 20k used vehicle blue book broken down car now. It’ll cost $9800 to fix. Just isn’t right and I hope I’m finding someone that will at minimum look into it. Please, do us all a favor before it’s to late. Thank you.

• 06/22/2020· SERVICE BRAKES

  ISSUE: EVERY 2-3 MONTHS CAR HAS HAD A TOTAL BREAK FAILURE. BY TOTAL BRAKE FAILURE I MEAN PEDAL GOES ALL THE WAY TO BOTTOM AND SEAT BELTS TIGHTEN WITH 0 BREAKING POWER. PUMPING BREAKS 2-3 TIMES THEN RETURNS TO NORMAL. ISSUE IS NOT EASILY REPEATABLE. ONLY OTHER SYMPTOM IS BREAK PEDAL SEEMS A BIT SOFTER THAN USUAL. ISSUE HISTORY: ISSUE FIRST STARTED SPRING/SUMMER 2019. TRIED VARIOUS ITEMS TO FIX ISSUE INCLUDING: BLEEDING BREAK LINES, SWITCHING MASTER CYLINDER, ETC. CAR PRIMARILY SERVICED AT JIM LUPIENT INFINITY DEALER. LAST ITEM DEALER WANTED WAS TO REPLACE WAS THE ABS , BUT IN BIG CAPITAL LETTERS (MAY NOT FIX ISSUE). CONTACTED INFINITY CONSUMER ASSISTANCE AND GOT 0 ASSISTANCE. INFINITY CASE NUMBER: 40461337 THIS CAR, AS IS, IS A BAD ACCIDENT WAITING TO HAPPEN. WE SOLD THE CAR TO THE INFINITY DEALER WELL BELLOW COST AS COULD NOT IN GOOD CONSCIENCE SELL IT TO SOMEONE ELSE DUE TO HOW UNSAFE IT IS. THIS ISSUE NEEDS TO BE REPORTED AND INVESTIGATED AND POTENTIALLY ISSUE A RECALL. ISSUE SIMILAR TO NHTSA ID NUMBER: 11318845 INFINITY CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 06/21/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,800.

• 06/16/2025· POWER TRAIN

  I saw engine warning lamp. It reported Transmission problem.When I press the gas pedal I feel the a lot of shudder .

• 06/15/2023· STEERING,VEHICLE SPEED CONTROL

  The contact owns a 2015 Infiniti QX60. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the power steering warning light illuminated. The vehicle was taken to the dealer on several occasions however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been notified of the failure. The failure mileage was approximately 35,000.

• 06/14/2020· STRUCTURE

  DRIVING ON AN OPEN FREEWAY, THE SUNROOF SHATTERED FROM THE INSIDE OUTWARD.

• 06/09/2016· AIR BAGS

  WE PURCHASED A NEW 2015 QX 60 INFINITY IN MAY, 2015. WE NOTICED WHEN MY WIFE SAT IN THE FRONT PASSENGER SEAT, THE AIR BAG LIGHT WENT ON INDICATING THE AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT. DURING THE 6 MONTH SERVICING, I MENTIONED THIS TO THE INFINITY SERVICE DEPT. AND WAS TOLD THEY WOULD RESET THE SENSOR TO ZERO. THEY ALSO SAID THAT IF THE SYSTEM THOUGHT MY WIFE WAS A CHILD BASED ON HER WEIGHT, THE AIRBAG WOULD BE TURNED OFF. AFTER THE SERVICE THE PROBLEM CONTINUED. DURING THE 12 MONTH SERVICING, I AGAIN MENTIONED THE ISSUE AND WAS TOLD THERE WAS A RECALL ON THE SENSOR. THREE WEEKS LATER THEY CALLED TO SAY THE QX 60 WAS READY. WHEN I PICKED IT UP THEY AGAIN SAID IF MY WIFE WAS LESS THAN A CERTAIN WEIGHT, THE AIR BAG WOULD NOT DEPLOY. NOW THE SEAT BELT LIGHT IS ON ALL THE TIME WHETHER MY WIFE IS IN THE VEHICLE OR NOT. WE WERE NOT AWARE OR INFORMED OF THIS ISSUE PRIOR TO BUYING THE CAR. IT MAKES NO SENSE THAT AN INFINITY AIR BAG WILL NOT DEPLOY WITH MY WIFE IN THE PASSENGER SEAT WHEN THERE HAS NEVER BEEN AN ISSUE ON AMY OTHER CAR WE HAVE OWNED. TO ME, THIS IS A SIGNIFICANT SAFETY ISSUE.

• 06/08/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR FAILED TO RECOGNIZE A PASSENGER IN THE SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.

• 05/31/2022· UNKNOWN OR OTHER

  The SUNROOF SHATTERED while I was driving on Highway, glass fell down all over me. Sound like a Gunshot, I am a veteran with PTSD already and it scared me. Thankfully I was able to hold myself together until I got to the dealership, then I broke down.

• 05/10/2021· UNKNOWN OR OTHER

  DRIVING ON INTERSTATE, SUNROOF EXPLODED SPONTANEOUSLY. LARGE HOLE IN SUNROOF GLASS. SOUNDED LIKE A SHOTGUN WENT OFF FOLLOWED BY SHATTERED GLASS. THERE WAS NO PRIOR DAMAGE TO THE GLASS BEFORE IT EXPLODED.