2015 Infiniti Q50 Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2019· STEERING

  TURNED THE VEHICLE ON, PULLED OUT OF PARKING SPOT AND HEARD A NOISE FROM THE FRONT OF THE VEHICLE AS STEERING WHEEL WAS TURNED. THE STEERING WAS VERY TIGHT AND THE VEHICLE WAS DIFFICULT TO MANEUVER. AS THE SPEED INCREASED, THE STEERING LOOSENED, AND AS THE VEHICLE DECELERATED, THE VEHICLE BECAME NEARLY IMPOSSIBLE TO MANEUVER. THE POWER STEERING FLUID IS FULL, AND THE VEHICLE APPEARED TO BE IN GOOD CONDITION. THERE WERE NO ACCIDENTS OR INCIDENTS PRIOR TO THIS ISSUE, AND THE VEHICLE OPERATED WITHOUT ISSUE PRIOR TO THIS INCIDENT.

• 12/19/2018· ELECTRICAL SYSTEM,SEATS

  ON 12-04-2018 MY WIFE AND I BEGAN A ROAD TRIP FROM SOUTHERN CALIFORNIA TO BOZEMAN, MONTANA IN OUR 2015 INFINITI Q50. THE INFINITI Q50 IS EQUIPPED WITH DRIVER AND PASSENGER SEAT WARMERS. DUE TO THE EXTREME COLD, MY WIFE (PASSENGER) ACTIVATED HER RIGHT FRONT PASSENGER SEAT WARMER TO THE HIGH SETTING. THE RIGHT FRONT PASSENGER SEAT WARMER WAS ACTIVATED FROM NORTHERN NEVADA TO IDAHO FALLS, IDAHO, APPROXIMATELY FOR 9 HOURS. AS WE APPROACHED IDAHO FALLS, MY WIFE AND I BEGAN TO SMELL A BURNT ODOR COMING FROM WITHIN THE INTERIOR OF THE PASSENGER COMPARTMENT OF THE INFINITI. WE IMMEDIATELY PULLED OVER AND MY WIFE LOCATED THE BURNT SMELL COMING FROM THE RIGHT FRONT PASSENGER SEAT WHERE MY WIFE'S RIGHT ELBOW HAD BEEN RESTING DURING THE TRIP. THE SEAT WARMER HAD HEATED THE SEAT TO THE POINT WHERE IT HAD BURNED THROUGH THE LAYERING AND SOFTENED THE LEATHER TO THE POINT WHERE MY WIFE'S ELBOW WENT THROUGH. THIS WAS AN IMMEDIATE CONCERN AND WE TURNED OFF BOTH SEAT WARMERS. ON 12-17-2018, UPON OUR RETURN FROM MONTANA WE TOOK THE INFINITI Q50 TO THE PERRY INFINITI DEALERSHIP OF ESCONDIDO, CA WHERE IT WAS LEFT FOR INSPECTION. ON 12-19-2018 WE WERE TOLD BY PERRY INFINITI DEALERSHIP THAT THE DAMAGE WOULD NOT BE COVERED DUE TO THEIR FINDINGS. PERRY INFINITI STATED THAT THEY BELIEVED THE DAMAGE TO BE CAUSED BY AN OUTSIDE SOURCE. THIS TO US WAS IMPOSSIBLE SINCE WE ARE NOT SMOKERS NOR DO WE TRANSPORT ANY FLAMMABLE PRODUCTS IN OUR VEHICLE. WE CONTACTED THE INFINITY CONSUMER AFFAIRS AND REPORTED THE INCIDENT BUT MET WITH THE SAME NEGATIVE RESULTS. A CONSUMER AFFAIRS CASE WAS STARTED AND WE WERE TOLD THAT THE ULTIMATE DECISION WOULD BE MADE BY THE DEALERSHIP. WE FIND THIS VERY DISTURBING AND SEE FUTURE ISSUES WITH INFINITI'S SEAT WARMERS THAT COULD ULTIMATELY LEAD TO BODILY HARM. THANK GOD FOR MY WIFE'S LAYERING OF CLOTHING OR SHE MAY HAVE RECEIVED BODILY HARM.

• 12/19/2017· EXTERIOR LIGHTING

  IN THE CASE OF MOST NEWER CARS, INCLUDING MY OWN, THERE IS A PROBLEM WITH THE RULES FOR HEADLIGHTS. WHEN THE LIGHTS ARE IN THE ON OR AUTO POSITION, THE HEADLIGHTS WILL COME ON, AS WELL AS THE TAIL-LIGHTS. WHEN THE LIGHTS ARE IN THE OFF POSITION, NEWER CARS WILL SENSE WHEN TWILIGHT IS FALLING AND TURN ON BOTH THE HEADLIGHTS AND DASHBOARD LIGHTS BUT NOT THE TAIL-LIGHTS. THIS WILL GIVE THE DRIVER THE SENSE THAT HE HAS HIS LIGHTS ON (FOR HE CAN SEE THAT HIS HEADLIGHTS ARE ON) BUT HAS NO IDEA THAT HIS TAIL-LIGHTS ARE NOT ON, AND THAT THEREFORE HIS CAR IS EXTREMELY DIFFICULT TO SEE IN THE DARK. THE ONLY INDICATOR IN MY CAR THAT WOULD TELL ME IS THE GREEN LIGHT ON MY DASHBOARD TELLING ME THAT THE HEADLIGHTS ON IN THE ON OR AUTO POSITION. I AM AN UBER DRIVER IN SAN FRANCISCO AND FIND MYSELF TELLING MANY DRIVERS OF MANY DIFFERENT KINDS OF CARS THAT THEIR LIGHTS ARE NOT IN THE ON POSITION. THEY ARE ALWAYS GRATEFUL TO KNOW. THE PROBLEM, I THINK, IS THAT ALL THE CAR MANUFACTURERS ARE FOLLOWING YOUR DIRECTIONS, NOT THINKING OUTSIDE THE BOX, AND NOT REALIZING THAT YOU AND THEY HAVE CREATED A POTENTIALLY DEADLY SITUATION. I HOPE THAT YOU CAN DIRECT AUTO MANUFACTURERS TO REPAIR AND REPLACE THIS SITUATION. IF THE HEADLIGHTS GO ON, THEN THE TAIL-LIGHTS NEED TO GO ON, REGARDLESS OF THE POSITION ON THE LIGHTING STEM. THANK YOU. IF YOU NEED TO TALK TO ME ABOUT THIS MORE, I CAN BE REACHED AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 12/17/2019· ELECTRICAL SYSTEM

  I WAS SIMPLY DRIVING ON THE STREET WHEN MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD CAUSING CARS TO ALMOST HIT ME. I WAS NOT INVOLVED IN ANY ACCIDENT BUT INFINITI HAS INFORMED ME THAT THE EMERGENCY SHUT OFF WAS ACTIVATED FOR UNKNOWN REASON CAUSING MY AC COMPRESSOR TO BLOW AND ENTIRE FUSE BOX TO BE DESTROYED. MY CAR ONLY HAS 70K MILES ON IT SO THIS A SAFETY HAZARD. THESE PARTS NEED TO BE RECALLED IMMEDIATELY THERE'S NO LEGITIMATE REASON FOR A NEW CAR TO DO THIS. ACCORDING TO THE MANUAL THE EMERGENCY SHUT OF FOR INFINITI HYBRIDS ONLY HAPPENED WHEN INVOLVED IN MAJOR CAR ACCIDENTS. THIS IS NOT RIGHT.

• 12/12/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHERCrash

  TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. INFINITI OF RIVERSIDE (3040 ADAMS ST, RIVERSIDE, CA 92504 (951) 373-5200) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.

• 12/03/2019· STEERING,UNKNOWN OR OTHER,SERVICE BRAKES

  MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE DEALERSHIP SINCE NOVEMBER 19 AND STILL HAVE NOT RECEIVED A POSITIVE RESPONSE ALL I WANT IS TO HAVE A WORKING SAFETY SYSTEM..

• 12/02/2024· POWER TRAIN

  I received a recall notice (folded information card) from Infinity in the mail in about August 2024 regarding Recall NHTSA 24V-470-R24A7. I also received an email from Infinity on August 28, 2024 with Subject "Your Q50 is due for Important recall repairs " and noted it stated Recall Code R24A7/R24A5: NHTSA 24V-470: Recall Description Q50/Q70 Prop Shaft. I contacted Infinity to schedule the repair and received a confirmed email service appointment for October 4th 2024. When I arrived at the dealership the service department told me they did not have parts but would change my oil and do other service for a fee. All I wanted was the recall fixed. In total I've been to the dealer 3 times and been always told that they have not received parts from the manufacturer. Today I called Infinity Consumer Affairs Department at 1-800-662-6200 and spoke to "Dennis". He did little but talk in circles and did nothing to provide information and when the recall would be fixed. Since I was getting no information and he was not listening or helping I told him I was ending the call and calling the NHTSA, which I did and spoke with Tyronda. Confirmation number for call she gave me is [XXX] for our call. After my repeated efforts and complaints, Infinity appears to have no interest on fixing the vehicle recall they first advised me of in August, only seemingly "going through the motions" as slow as possible. My car is not fixed after about 4 months and they have done nothing to contact me as to when it will be repaired. That is my complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/26/2021· POWER TRAIN

  While driving my Q50 on the highway at around 65mph my car automatically down shifted to 1st gear. It was a really hard shift, so hard I thought someone rear ended me. To down shift that quickly on the highway placed me in a very unsafe position. My car almost came to a complete stop without any notice to the vehicle behind me. Someone could have rear ended because I didn't hit my breaks. Thank God the car behind me was pretty far back, because if they had been a little closer, they would have hit me.

• 11/25/2019· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  ENGINE AND/OR TRANSMISSION LOST TORQUE POWER. SINCE 2016 WHILE CAR ONLY HAD 11,000 MILES ALL OF THE SUDDEN CAR LOST TORQUE POWER WHILE ACCELERATING. CHECK ENGINE INDICATOR HAS NEVER LIGHT UP AND DEALER CONSULT SCANNER HAS NEVER FOUND THE ISSUE. STILL CAR DOESNT HAVE SAME ACCELERATION NOR TORQUE WHILE GOING 0-60MPH. ALREADY I'VE SEEN SO FAR 4 CARS OF THE SAME YEAR WITH SPEED SENSOR PROBLEMS AND REPLACEMENT. MECHANICS SAY IT BEGINS BY LOOSING POWER UNTIL STOPS WORKING AND CAR WONT MOVE.

• 11/25/2015· AIR BAGS

  PASSENGER AIRBAG WARNING LIGHT ON WHEN MY WIFE (145LBS) IS IN THE PASSENGER SEAT. THIS HAPPENS FROM THE MOMENT THE CAR IS TURNED ON AND PERSISTS THE ENTIRE TIME WHILE DRIVING. WAS TOLD IF THE WARNING LIGHT WAS ON THAT THE AIRBAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. THIS OCCURS EACH AND EVER TIME MY WIFE IS IN THE VEHICLE OVER THE COURSE OF THE PAST NINE MONTHS. THERE HAVE BEEN RECALLS ON MANY NISSAN/INFINITI VEHICLES IN 2013 AND 2014, AND IT SEEMS THAT THIS SAFETY ISSUE IS PRESENT IN THE 2015 MODELS AS WELL. DEALERS RECOMMENDATION WAS TO HAVE MY WIFE SIT IN A DIFFERENT SEAT!?!? TWO PHOTOS ATTACHED - FIRST IS CLOSEUP OF ILLUMINATED PASSENGER AIRBAG WARNING LIGHT. SECOND PHOTO SHOWS A WIDER VIEW SHOWING THE AIR BAG WARNING LIGHT AND THE PASSENGER APPROPRIATELY SEATED WITH SEAT BELT ON.

• 11/22/2015· SERVICE BRAKESCrash

  I WAS DRIVING 2015 INFINITY Q50 (PURCHASED ON 02/28/2015) ON LEE ROAD, SHAKER HEIGHTS, OHIO 44120, WHICH HAD A FIRST SCHEDULED MAINTENANCE ON 09/14/2015 AT THE BEACHWOOD INFINITY DEALER. I STOPPED AT THE INTERSECTION OF LEE ROAD AND CHAGRIN BLVD. BEHIND A BLACK JEEP FOR WAITING TRAFFIC. I HAD MY CAR IN DRIVE AND MY FOOT FIRMLY ON THE BRAKE, ABOUT FEW SECONDS PASSED AND SUDDENLY MY CAR STARTED TO MOVE SLOWLY FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. AS MY CAR DID NOT STOP, I ATTEMPTED TO PUSH THE BRAKE HARDER AND TO AVOID REAR COLLISION WITH JEEP, I TURNED TOWARD SIDEWALK, IN A MOMENT MY CAR JUST TOOK OFF AT THE SPEED, HITTING FIXED OBJECTS ON SIDE WALK, MISSING SOME ON COMING VEHICLES AND BY GRACE OF GOD I MANAGED MY CAR AND CAME ON CHAGRIN BLVD. WITHOUT FURTHER INCIDENTS. I HAD MY DASH CAM ON WHICH HAS RECORDED THE INCIDENT. THIS INCIDENT OCCURRED ON 09/18/2015. AFTER FEW DAYS I NOTIFIED THE INFINITY AND THE COMPANY ISSUED A CLAIM # 20499682. AFTER SEVEN DAYS MR. TERRY MATT CLARK, INCIDENT INVESTIGATION SPECIALIST, NISSAN NORTH AMERICA INC. CALLED ME AND TOLD ME HE CAN NOT SCHEDULED THE INSPECTION IMMEDIATELY AND SCHEDULED ON 11/06/2015, DURING THIS TIME VEHICLE WAS RESTORED WITH THE DAMAGE OVER $22,000.00 WHICH I CLAIMED THRU MY AUTO INSURANCE. ON 11/16/2015 I RECEIVED THE LETTER FROM MR. CLARK, DENYING THE PROBLEM WITH THE CAR AND NOT RESPONSIBLE FOR ANY CLAIM.

• 11/15/2023· UNKNOWN OR OTHER

  Sun roof drain is clogged which has caused my carpets to go wet literally puddles, could potentially damage my electronics in car this is an ongoing problem for thousands of Infinitis. I am in a group on Facebook and I can literally scroll and find hundreds of Infiniti owners complaining about their carpets and how Infiniti dealerships charging thousands of dollars to repair. I’ve been holding off to get this fixed in hopes that I’d find someone to assist me with a lower price but nothing

• 11/14/2024· STEERING

  Sitting in parking lot when a malfunction warning popped up with the dashboard lit up. Steering wheel, traction control, front and rear collision control and chassis system control system error. Had car towed to the dealership to find out it was DAST Steering control units. EPS/DAST 3 DTC C13D5-00 Control module, Chassis Control DTC C1B90-00 DAST System, DAST 1 DTC C13E9-00 Booting Angle Processing, DAST 1 DTC C13EB-00 Booting Angle Processing, DAST 2 DTC C13EB-00 Booting Angle Processing.

• 11/08/2017· STEERING

  CAR PULLS TO THE LEFT ON ITS OWN , HAPPENS PRETTY OFTEN. THE FORCE IS SO BAD THAT I CAN BERELY KEEP THE CAR ON THE ROAD. HAVE TAKEN THE CAR TO DEALER 6 TIMES THEY CALLED INFINITI MANUFACTURER ENGINEER AND HE SAID THEY COULD NOT FIND THE PROBLEM I HAVE SEVERAL VIDEOS I AM AFRAID TO DRIVE THIS CAR. THE CAR DOES THAT FEW MINS AFTER STARTING THE CAR IT PULLS TO THE LEFT WITH A HARD FORCE FOR LIKE 2-3 MINS THAN BECOMES NORMAL LIKE NOTHING EVER HAPPENED.

• 11/08/2016· POWER TRAIN

  DIFFERENTIAL WOULD NOT ALLOW THE CAR TO ACCELERATE WHILE MAKING A RIGHT TURN. THIS CREATED A PROBLEM, PARTICULARLY WHEN TRYING TO ENTER A FREEWAY ON RAMP. SEVERAL TIMES THE CAR ACTUALLY CAME TO A COMPLETE STOP. AFTER MANY ATTEMPTS TO FIX THE PROBLEM, INFINITI DECLARED THE CAR A LEMON AND HAS REIMBURSED US FOR THE LEASE PAYMENTS. HOWEVER THE DEALER PLANS TO BUFF THE CAR AND SELL IT AS-IS.

• 11/04/2019· STEERING,UNKNOWN OR OTHER

  THERE ARE TIME WHEN I GO TO TURN MY STEERING WHEEL I AM GIVING MORE FORCE TO TURN THE CAR AND MY CAR SHOWS NO MECHANICAL DAMAGE OR ANYTHING BUT WHEN I TURN THE WHEEL IT STIFFENS UP A LOT AND IT IS NOT SMOOTH TO TURN ESPECIALLY WHEN I AM MAKING TURNS I SEE THIS AND IT IS WHEN I'M IN THE CITY MOSTLY.

• 11/02/2017· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2015 INFINITI Q50. WHILE ACCELERATING FROM A STOP AT 10 MPH, ANOTHER VEHICLE RAN A RED LIGHT. THE OTHER VEHICLE STRUCK A PEDESTRIAN AND THEN STRUCK THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO A CEMENT DIVIDER. THE CONTACT'S SEVEN YEAR OLD SON WAS SEATED IN THE BACK SEAT. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. A POLICE REPORT WAS FILED. THE DRIVER AND REAR PASSENGER SUSTAINED INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND THE DRIVER SUSTAINED BRUISING TO THE LOWER BACK/STERNUM, WHICH REQUIRED X-RAYS, CAT SCANS, AND PHYSICAL THERAPY. THE DRIVER ALSO SUSTAINED HEADACHES, NAUSEA, AND STOMACH ISSUES THAT WERE POSSIBLY CAUSED BY INHALING FUMES FROM THE AIR BAGS. THE DRIVER WAS CURRENTLY SEEKING AN EAR/NOSE/THROAT DOCTOR. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER PROVIDED CASE NUMBER: 28713788 AND WAS SUPPOSED TO SEND A DVD ON HOW THE DEPLOYMENT OF THE AIR BAGS WORKED; HOWEVER, THE CONTACT FAILED TO RECEIVE THE DVD. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) FOR HIS VEHICLE, WHICH WAS CONFIRMED BY THE MANUFACTURER. THE VEHICLE WAS DECLARED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,429.

• 11/02/2015· STEERING,SERVICE BRAKES,ENGINE

  ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP BLAMED ALL ISSUES ON THE PLACEMENT OF AN EZ PASS TRANSPONDER. I FIND THIS TO BE COMPLETELY ABSURD. INFINITI CUSTOMER CARE WILL NOT ASSIST. I HAVE DISABLED ALL OF THESE SYSTEMS TO AVOID POTENTIALLY DANGEROUS SITUATIONS. I NOTE IN THE DATES THAT THIS OCCURED ON 10/10/15, HOWEVER THERE HAVE BEEN MULTIPLE INSTANCES. ON 10/10/15 THE VEHICLE STEERING HAD TO BE HELD AT 30-45 DEGREES TO THE LEFT TO KEEP THE VEHICLE IN A STRAIGHT LINE.

• 10/23/2024· AIR BAGS

  Upon driving when purchased the Engine Light for the Air Bags illuminated. Upon researching the issue the problem seems to be a common problem for vehicles of this make and problem. 90% of the time requiring the owner to take the vehicle to the dealership.Since it is a trend and ongoing I wanted to report the issue.

• 10/21/2016· AIR BAGSCrash

  TL* TAKATA RECALL. THE CONTACT OWNED A 2015 INFINITI Q50. WHILE DRIVING 35 MPH, ONE VEHICLE REAR ENDED THE CONTACT'S VEHICLE, A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE, AND A THIRD VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT ARM, AND HAND THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. PARTS DISTRIBUTION DISCONNECT.

• 10/17/2023· AIR BAGSCrash

  The contact owned a 2015 Infiniti Q50. The contact stated that while driving approximately 5 to 10 mph, she experienced a diabetic medical emergency. The driver was unable to feel her legs or feet to stop the vehicle and crashed into the rear of an unknown SUV. The air bags did not deploy. The air bag warning light illuminated at impact. A police report was filed. The driver was taken to the emergency room by ambulance. The fire department was on the scene, but there was no reported fire. The vehicle was towed to a tow lot. The vehicle was later towed to a collision center. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,000.

• 10/11/2015· STEERING

  THE VEHICLE SUDDENLY PULLS VERY HARD TO THE RIGHT REQUIRING FORCE TO KEEP IN A STRAIGHT LINE. THE VEHICLE DID NOT EXPERIENCE ANY ALIGNMENT ALTERING POTHOLES OR ROAD BUMPS. THIS IS A DANGEROUS SOFTWARE MALFUNCTION WITH THE DAS. I AM VERY LUCKY THIS OCCURRED AT LOW SPEED AND WITHOUT MY CHILDREN IN THE CAR.

• 10/10/2022· ELECTRICAL SYSTEM

  All or one of the doors lock preventing someone from exiting the vehicle. This could be extra dangerous during adverse weather conditions or in the event of an emergency.

• 10/10/2017· TIRES

  TL* THE CONTACT OWNS A 2015 INFINITI Q50, EQUIPPED WITH DUNLOP TIRES, TIRE LINE: SP SPORT, TIRE SIZE: 245/40RUNFLAT/19 94W N/A, AND DOT NUMBER: U28T. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE VEHICLE STRUCK "A BUMP OR A POTHOLE" CAUSING THE VEHICLE TO JERK. THE FLAT TIRE WARNING MESSAGE ILLUMINATED. THE CONTACT PULLED OVER AND NOTICED THAT THE SIDE WALL OF THE FRONT PASSENGER'S SIDE TIRE RIPPED IN BLISTERS. THE CONTACT STATED THAT THE FAILURE RECURRED THREE MONTHS LATER, WHILE DRIVING ABOUT 50 MPH. THE VEHICLE STRUCK A BUMP AND THE FLAT TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE SIDE WALL OF FRONT DRIVER'S SIDE TIRE RIPPED IN BLISTERS. THE VEHICLE WAS TAKEN TO THE DEALER AT: INFINITI OF BAYSIDE, QUEENS, NY, 718-819-8400, AND WAS REFERRED TO THE TIRE MANUFACTURER AT: 800-321-2136. THE MANUFACTURER OFFERED A PRO-RATED REIMBURSEMENT FOR ONE TIRE ONLY. THE VEHICLE MANUFACTURER WAS CONTACTED AT: 800-662-6200 AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 17,000.

• 10/04/2023· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  My car would not accelerate over 40 mph randomly after work. Once i noticed and tried to shift to a lower gear the car did not shift gears at all. When these things first happened there was no indicator lights on. The next morning the check engine light came on and the code pulled was P0720. After finding a repair shop to look further into the issue I was advised the car needed a new transmission to fix the issue. $4,000+ for the repair and as i google the issue I see that this is a common issue and it seems to always happen unexpectedly side note: also should be a recall on driver side blend door.. i almost died this summer due to cold air only blowing on one side in the middle of summer in 100• degree weather.

• 10/03/2022· STEERINGCrash

  I was driving and tried to turn but had lost complete control of the steering and hit the curb infront. Luckily i was only going 5-10 MPH so the impact was not terrible. My biggest concern is a lot of times my mother drives that car who is permanently disabled in one hand so I can only fear what might happen if she was the one driving the car.

• 09/28/2019· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  CARS STEERING WHEEL WILL CLUNK AND TURN OPPOSITE DIRECTIONS WILL REVERSING INTO PARKING SPOTS OR SLOWLY TAKING OFF FROM BEING STATIONARY. THIS HAS HAPPENED A FEW TIMES OVER THE COURSE OF 4 MONTHS AND I'VE ONLY HAD THE CAR FOR ABOUT 7. LAST NIGHT I WAS PULLING INTO MY DRIVEWAY AND THE STEERING WHEEL SHARPLY TURNED RIGHT, I SHIFTED THE CAR TO PARK, AND THE CAR JUST COMPLETELY DIED. NOTHING HAD WORKED AT THAT POINT, NO LIGHTS, IGNITION, KEYS, NOTHING. I GOT OUT OF THE CAR AND SHUT THE DRIVER DOOR AND EVERYTHING TURNED BACK ON EXCEPT NOW THE STEERING WHEEL WON'T TURN UNLESS USING UNREASONABLE FORCE. POWER STEERING LIGHT ILLUMINATED, CHASSIS CONTROL. THIS HAS ALSO HAPPENED ON MY TEST DRIVE WITH THE VEHICLE IN DECEMBER OF 2018 WITH 54,000 MILES BEFORE PURCHASING . THE STEERING WHEEL SLIGHTLY TWITCHED AND I EXPRESSED MY CONCERN TO THE DEALER AND HE SAID IT WAS NORMAL. IT WAS VERY LIGHTLY THAT YOU COULD HARDLY TELL IT DID IT SO I WASN'T SUSPICIOUS OF THE CAR HAVING PROBLEMS. THIS HAS NOT ALMOST CAUSED IN ACCIDENTS BUT I HAVE A 3 MONTH OLD GIRL AND THIS IS VERY UNSAFE AND ALSO MY ONLY CAR.

• 09/23/2024· AIR BAGSCrash

  I was in a car accident during the summer, I was driving at speed limit when I came out the curve the car started sliding, and I went off the road and roll over at 4 times and ended up in a ditch upside in some water, but NO AIRBAGS went off I have pictures showing so, I try to tell the dealer I bought it from Car Max and even my insurance but no one seem to care but now I found this page. I also had a police on site and no ticket was issued to me since no proof of me driving recklessly I did have a police report but I can’t find it since it was back in the summer

• 09/22/2015· STEERING

  WHILE DRIVING ON THE HIGHWAY 60 PLUS MPH, I LOST CONTROL OF THE VEHICLE. I TURNED THE STEERING WHEEL LEFT AND THE CAR WENT RIGHT. THIS OCCURRED TWICE ON TWO SEPARATE DAYS. THIS IS A MAJOR SAFETY ISSUE. ...UPDATED 12/03/15 *BF UPDATED 10/30/2017*JS

• 09/21/2020· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHICLE. THE CONTACT STATED THAT A DIAGNOSTIC CODE READER RETRIEVED DTC CODE: P0720 (OUTPUT SPEED SENSOR). THE CONTACT CONTACTED INFINITI OF TAMPA (4600 N DALE MABRY HWY, TAMPA, FL 33614; (813) 694-1579) AND WAS INFORMED THAT THE CAMSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

• 09/20/2022· POWER TRAIN

  The valve body/TCM. Yes the vehicle is available for inspection. The valve body/TCM shorts out on the car unexpectedly and can happen at any time causing the car to be unable to go pass third gear. This can occur on the freeway, or when trying to avoid an accident. This is an known problem with Infiniti’s & there is also an service bulletin associated with this problem. This vehicle has be inspected by the dealership and they confirmed the issue. There are no warning light or and thing prior to this event. After the failure this codes popped up P0720 & P0500. This occurred on Aug 13, 2022

• 09/17/2020· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

  WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING AS I TRY TO ACCELERATE MY CAR IS NOT SHIFTING INTO 3RD GEAR... SO I GET TO ABOUT 35-40 MPH AND NOW I CAN TELL IT'S REVVING IN THE SAME GEAR..GET HOME GOOGLE THE ISSUE AND IT SEEMS THE VALVE BODY ON THE 2015 Q50 HAS A THREAD... GO TO YOUTUBE THIS GUY HAS A VIDEO ABOUT HIM BEING TOLD IT'S THE SPEED SENSORS... BUT WHEN HE WENT FOR REPAIR INFINITI INFORMS HIM THE VALVE BODY NEEDS REPLACING. I TOOK MY CAR INTO AN INFINITI DEALER , SPENT $180 TO HAVE A DIAGNOSTIC RUN AND WAS TOLD THEIR IS A SERVICE BULLETIN FOR THE SPEED SENSORS THAT THEY SHOULD JUST REPLACE THE VALVE BODY. THE VALVE BODY IS $1635 AND ON A NATIONAL BACK ORDER AS OF AUGUST 2020 WHEN I'M EXPERIENCING THIS ISSUE.. CALLED INFINITI CONSUMER AFFAIRS AND I'M TOLD WELL UNLESS YOU PAY FOR THE PART WE CAN'T DO ANYTHING TO GET IT EXPEDITED... IT'S BEEN 45 DAYS... SO I HAVE TO TIE UP $1700 AND DON'T KNOW WHEN THIS PART MAY BE AVAILABLE.. CAN'T DRIVE CAR BECAUSE I'LL BURN MY TRANSMISSION UP... THE VALVE BODY IN 2015 Q50'S NEED TO BE RECALLED...I COULD HAVE BEEN ON THE FREEWAY OR DRIVING TO OR FROM LOUISIANA FROM HOUSTON.. LUCKILY I WAS WITHIN 15 MILES OF MY HOME.. CALLED THE OTHER 2 INFINITI DEALERS IN HOUSTON NONE OF THEM HAVE IT IN STOCK AND HAVE AT LEAST 1 Q50 WAITING FOR REPAIR.. CALLED THE DEALER IN AUSTIN ALSO NO STOCK WITH 2 VALVE BODIES ON RESERVE... I HAVE 106000 MILES ON MY Q50 AND IT'S NO LONGER UNDER WARRANTY.. THIS ISSUE HAS BEEN REPORTED AT FEWER MILES LIKE 30K-50K SO HAS NOTHING TO DO WITH THE AGE OF THE CAR.

• 09/09/2024· VEHICLE SPEED CONTROL

  P0500 vehicle speed sen/cir P0720 a/t veh speed sen/ circuit-or- output speed sensor P1574 ascd vhcl apps sensor - or lcc vhl spd sen (icc models) My safety was put at risk when the vehicle hesitated and stop changing gears while traffic was behind me. The vehicle was inspected by a local dealership which was Nissan and also Infiniti including a transmission shop named ammco. There were no warning lights that would indicate the vehicle was failing until April the 5th

• 09/05/2016· UNKNOWN OR OTHER

  ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT SLIDING AROUND AND BUNCHING UP PREVENTING ME AT TIME FROM APPROPRIATELY REACHING THE GAS OR BRAKE PEDAL. DEALER INDICATE THIS IS NORMAL WITH CAR MODELS.. 7/26/16 TOOK BACK TO DEALER AS ISSUE WAS HAPPENING DAILY. DEALER SRV MANAGER LOOKED AT AND ACKNOWLEDGED ISSUE AND OFFERED ME NEW FLOOR MATS AND REPLACEMENT OF J HOOKS. ACCEPTED. 8/11/16 3RD TIME AT 16,825 MILES.SAME ISSUE AGAIN WITH J HOOKS AND FLOOR MAT.THIS TIME DEALER INSPECTED AND INDICATED FLOOR MAT COMES LOOSE FROM FLOOR HOOK. UNABLE TO MAKE FURTHER REPAIR TO CAR. I ESCALATED TO INFINITI CUSTOMER AFFAIRS WITH LETTER AND PHONE CALL. I ASKED FOR VEHICLE BUY BACK UNDER CALIFORNIA LEMON LAW. APPROX. 12 DAYS LATER INFINITI REPLIED WITH FOLLOWING: INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. THEY SAID NO WAY IN NOT TO MANY WORDS. TALKED TO LEMON LAWYER AND SAID BE CAREFUL DEALER DOESN'T LIKE TO BE SUED, THEY WILL HIRE EXPERT WITNESSES AND IF YOU LOSE YOU HAVE TO PAY FOR THEIR WITNESSES. WENT BACK TO DEALER AND WAS TOLD ALL THE J HOOKS DO THE SAME THING. THEY ARE NOT STATIONARY AND ROTATE AROUND AND IF YOU STEP OUT OF THE CAR AND PUT PRESSURE ON THE MAT IT WILL MOVE. WAS TOLD WE WON'T PUT THIS INTO WRITING. I BOUGHT A UGLY ALL WINTER THICK RUBBER MAT WHICH IS HEAVY AND DOESN'T MOVE AROUND. GIVEN FLOOR MAT ISSUES INFINITI SHOULD TAKER OF ISSUE BETTER.

• 09/04/2016· AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEMCrash

  YOUR FORM DOESN'T WORK FOR ME. ALL SYSTEMS WERE AFFECTED. I TOTALED MY CAR WHILE DRIVING UP A HILL, IN CRUISE CONTROL, AND I HIT A PUDDLE. THE CAR ACCELERATED INTO THE MEDIAN. I WAS NO LONGER A DRIVER; I WAS A PASSENGER.

• 09/02/2015· AIR BAGS,SEAT BELTS

  HI, I PURCHASED THIS VEHICLE AT 7/31/2015. IT'S A BRAND NEW Q50 2015 PREMIUM. I MET TWO ISSUES ABOUT IT: 1. IT'S PASSENGER AIR BAG. THE PASSENGER AIR BAG STATUS LIGHT IS ON WITH AN ADULT OCCUPYING THE FRONT PASSENGER SEAT FOR THE FIRST A FEW MINUTES, SOMETIMES IS 2 MINS, SOMETIMES IS EVEN 5 MINS, BUT IT SUPPOSED TO BE OFF AFTER 7 SECONDS. I'M WORRIED ABOUT THE MY SAFETY IN THAT PERIOD. 2. THE SEAT BELT ISSUE. ONCE I WAS SITTING ON THE PASSENGER SEAT, I DIDN'T BUCKLE UP YET, BUT THE SEAT BELT STATUS LIGHTS WAS NOT ILLUMINATED. YESTERDAY, MY BOYFRIEND DROPPED ME OFF, AFTER I LEFT THE PASSENGER SEAT AND TOOK OFF MY CAR, HE SAW THE SEAT BELT STATUS LIGHT WAS ON. I TRIED TO COMMUNICATE WITH THE DEALER AND CUSTOMER SERVICE, BUT IT SEEMS THEY CAN'T HELP ME AT ALL. THEY JUST TOLD ME THERE'S NO CODE SHOWS ANY ISSUES NEED TO BE FIXED. I REALLY WANT TO JUST RETURN THE CAR.......UPDATED 12/10/15 *BF *CN

• 08/29/2018· EXTERIOR LIGHTING

  SINCE I RECEIVED THE CAR BACK IN 2015, THE REAR BACK UP CAMERA HAS A TENDENCY TO REMAIN ON THE SCREEN EVEN WHEN THE VEHICLE IS PLACED FROM REVERSE TO DRIVE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP SERVICE CENTER ON CONEY ISLAND AVENUE IN BROOKLYN NY NUMEROUS TIMES AND SHOWED THEM HOW THE REAR CAMERA WAS STUCK ON THE VIDEO MONITOR. THEY SUGGESTED I SHUT THE CAR OFF AND STARTED IT AGAIN, WHICH ALLEVIATED THE ISSUE TEMPORARILY UNTIL IT HAPPENED NUMEROUS TIMES AGAIN. THIS POSES A VERY SERIOUS HAZARD ESPECIALLY IF YOU CANNOT STOP AND RESTART THE CAR.

• 08/28/2018· SERVICE BRAKES

  VEHICLE HAS BEEN HAVING THIS ISSUE SINCE DAY 1. SPOKE TO OTHER OWNERS WITH THE SAME ISSUE. WHEN SLOWING DOWN FROM ANY SPEED, SLIGHTLY OR QUICKLY, THE CAR SWITCHES BETWEEN EV MODE AND BACK. AT ALL TIMES THE BRAKING IS ODD. THERE ARE TIMES WHERE THE CAR LUNGES FORWARD WHEN NEARING A COMPLETE STOP, OTHER TIMES THE BRAKES SEEM TO BE LETTING GO AND GRABBING AGAIN WHEN SLOWING FROM A HIGHER SPEED. I UNDERSTANDING THIS IS THE CAR SWITCHING BETWEEN EV MODE, REGENERATIVE BRAKING, AND TRANSMISSION DOWNSHIFTING. BUT IT IS A MAJOR SAFETY HAZARD AS SOMETIMES THE BRAKING CAN BE VERY UNPREDICTABLE. SOMETIMES I NEAR A CAR STANDING STILL AND BRAKE (CITY DRIVING), AND SECONDS BEFORE COMING TO A COMPLETE STOP THE CARS BRAKES LET GO FOR A SECOND AND GRAB AGAIN. HAVE EXPERIENCED THIS ON OTHER HYBRIDS, BUT NOTHING WAS AS CLOSE TO BEING AS BAD AS THE BRAKES ARE ON THIS CAR. PADS ARE HEALTHY, ROTORS HAVE PLENTY OF LIFE LEFT IN THEM.

• 08/27/2021· SEAT BELTS

  The contact owns a 2015 Infiniti Q50. The contact stated that when she was about to drive the vehicle, her son who was sitting in the passenger’s side seat noticed that the passenger seat belt retractor was locked. Her son was unable to stretch the seat belt to securely buckle the seat belt. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the entire seat belt assembly needed to be replaced. The contact also contacted Bob Moore Infiniti (13000 N Kelley Ave, Oklahoma City, OK 73131) who informed her that she would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 96,200.

• 08/27/2019· FUEL/PROPULSION SYSTEM

  I HAVE A 2015 INFINITI Q50. I BELIEVE I'M EXPERIENCING THE SAME FUEL PUMP ECO MODE PROBLEM AS THE 2016-2017 Q50. ME, MY WIFE AND NEWBORN DAUGHTER WERE ON OUR WAY HOME ON THE EXPRESS WAY DURING RUSH HOUR IN ECO MODE WITH APPROXIMATELY 35 MILES BEFORE EMPTY, WE WERE ABOUT 2 MILES AWAY FROM THE NEAREST FUEL STATION. WE WERE TRAVELING EAST DOING ABOUT 40 MPH DUE TO HEAVY TRAFFIC WHEN ALL OF SUDDEN MY Q50 STARTED TO BOG DOWN AND THEN EVENTUALLY STALLED . LUCKILY WE WERE RIGHT NEXT TO THE SHOULDER. I PULL OVER POP THE HOOD LOOKED EVERYTHING OVER AND ALL SEEMED FINE. TRIED TO RESTART AND CAR WOULD TURN OVER, START, AND THEN STALL AS IF THERE WAS ISN'T ANY GAS IN THE CAR. AFTER CALLING MY FATHER IN LAW , WHILE WAITING, I LOOKED UP THE SYMPTOMS AND SAW THE SAME ISSUE IN THE 2016-17 MODELS, RECALL #17V476000 RECALL DATE 07/27/2017 COMPONENT ELECTRICAL SYSTEM: SOFTWARE. I MEAN SYMPTOMS WERE SPOT ON EXACT. I BELIEVE THIS NEEDS TO BE INVESTIGATED AS I'M PROBABLY NOT THE ONLY PERSON WITH A 2015 Q50 EXPERIENCING THIS. WITH THE CALIPER OF THIS CAR THIS SHOULD NOT BE HAPPENING AND I MOST DEFINITELY DON'T WANT THIS TO HAPPEN WHILE MY WIFE AND DAUGHTER ARE TRAVELING TOGETHER WITHOUT ME. I ALSO CALLED THE INFINITI DEALERSHIP FOR THEM TO ONLY MAKE ME FEEL LIKE THEY DIDN'T WANT TO DEAL WITH IT. PLEASE HELP SAFE CAR.GOV

• 08/24/2015· UNKNOWN OR OTHER

  TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 THE DEALER STATED THE VEHICLE WAS NOT DEFECTIVE. THEY WERE ABLE TO DEMONSTRATED THE STUMBLING OF THE ENGINE, WAS CAUSED BY THE CONSUMERS DRIVING HABIT OF BRAKING WITH HIS LEFT FOOT, RATHER THAN THE RIGHT. THE CONSUMER STATED HIS COMPLAINT WAS UNWARRANTED. UPDATED 10/19/15.*JB *CN

• 08/21/2015· SERVICE BRAKES

  RECENTLY I WAS SITTING AT A STOPLIGHT ABOUT 3RD IN LINE BEHIND A FORD EXPLORER. I LIVE IN ATLANTA SO STOPLIGHTS ARE EXTRAORDINARILY LONG. I HAD THE CAR IN DRIVE OBVIOUSLY AND MY FOOT FIRMLY ON THE BRAKE. ABOUT 5 MINUTES INTO THE RED LIGHT MY CAR STARTS TO SLOWLY MOVE FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. THE MOVEMENT WAS SIMILAR TO IF THE BRAKE HAD BEEN RELEASED AND THE CAR WAS COASTING IN DRIVE. FORTUNATELY I LEFT SOME DISTANCE BETWEEN MYSELF AND THE EXPLORER IN FRONT OF ME, BUT OBVIOUSLY A MOMENT OF PANIC COMES OVER ME WHEN MY CAR IS MOVING FORWARD WITH MY FOOT ON THE BRAKE. I ATTEMPTED TO PUSH EVEN HARDER ON THE BRAKE WITH NO RESULTS, MY CAR IS STILL INCHING FORWARD CLOSER AND CLOSER TO THE EXPLORER IN FRONT OF ME. THE BRAKE FELT FIRM LIKE IT SHOULD BE WORKING. I HAD TO THINK FAST AND THEN SLAMMED THE GEAR SHIFT INTO PARK. THIS FINALLY STOPPED THE MOVING VEHICLE IN WHAT SEEMED LIKE ONLY MILLIMETERS IN TIME TO AVOID REAR ENDING THE SUV IN FRONT OF ME. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME WHERE THE CAR STARTS TO MOVE AT A PROLONGED STOP WHILE MY FOOT IS ON THE BRAKE. I'M GOING TO TRY TO REPLICATE THE INCIDENT IN A CONTROLLED SAFE ENVIRONMENT TODAY, BUT NEEDLESS TO SAY IT WAS A VERY SCARY MOMENT AND I'M TRULY WORRIED ABOUT THE SAFETY ON THIS VEHICLE.

• 08/14/2023· POWER TRAIN

  $2000+ to fix but not recalled for Yet Way too more than thousand Infiniti Owners has had the same issue with Valve Body Code:P0720

• 08/12/2022· SERVICE BRAKES

  Brake Pedal sinks to floor slowly at Red Lights. Randomly vehicle will yank seat belt back when abs module detects no brake fluid pressure once in a blue moon. This is because of the defective ABS module hydraulics leak internally from the factory. As brake fluid heats up the internal leak gets worse. Most likely check ball to pump or out valve leaking by. Model year 2015 for sure. I never got it covered under warranty because the problem starts out very random and takes a lot of time for it to always happen. Dealers will just say no problem found. ABS module cost $1k for me to buy at the dealer. Now I have brakes all the time again no thanks to a factory defect module randomly giving poor to no braking power. Internet forums of 2014-2016 have many people saying the same thing. Not the master cylinder, it is an internally leaking ABS module and will have no codes. Not happy about paying to replace a factory defective part.

• 08/11/2023· ENGINE AND ENGINE COOLING,POWER TRAIN,SEAT BELTSFire

  The contact owns a 2015 Infiniti Q50. The contact stated that while driving approximately 50 MPH, the vehicle began to overheat and smoke was present coming from under the hood. After stopping to inspect the vehicle the contact opened the hood and flames were present in the engine compartment. The contact immediately extinguished the flames using water. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The contact indicated that prior to the fire the vehicle had also experienced transmission shifting failures and the front driver's side and passenger side seat belts were locked in the retracted position and could not be used. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 80,000.

• 08/07/2024· ENGINE

  Valve body on my car and friends have gone bad, it’s a known issue within the Infiniti vq37 community

• 08/06/2024· POWER TRAIN

  Transmission valve body failed and is a common problem for 2014-2016 I was on a busy road and the car threw check engine light and wouldn’t accelerate any more. I risked my safety and others because I was stopped in the middle of the road and lots of commuters passing by and the vehicle was fully registered and inspected by the state prior that happened but it’s a common problem that you’ll never know when it will fail.

• 08/06/2024· POWER TRAIN

  Valve body went out with 89k miles and had to get transmission replaced.

• 08/06/2024· VEHICLE SPEED CONTROL

  The valve body went bad at 164k miles. Im not the only one. On all the forums and fb groups im on, there are hundreds of valv bodys going bad on the q50s for this general area of the year. On my facebook group i have seen 4 people in the past 2 days with theirs going out. Code p0720. Mine is being hauled to the shop right now so i dont have paperwork of replacement at this time for a few days

• 08/03/2016· STEERING,SEATSCrash

  LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.