2015 Ford Cmax Energi

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2021· ELECTRICAL SYSTEM

  The contact owns a 2015 Ford C-Max. The contact stated that after starting the vehicle it was discovered that the horn was inoperable and inaudible. The vehicle was taken to the local dealer who diagnosed that the horn was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The VIN was not available. The failure mileage was 108,000.

• 12/24/2021· ELECTRICAL SYSTEM

  120 v0lt charger overheated now the unit will not charge the car same as the recalled units on 2013, 2014, 2015 my unit is a 2015 and local dealer says it is not covered why is this

• 12/17/2015· AIR BAGSCrash

  I WAS MAKING A LEFT TURN. I WAS STRUCK BY A VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE IMPACT WAS TO THE FRONT PASSENGER SIDE WHEEL. MY VEHICLE WAS SPUN AROUND 45 DEGREES IN THE OPPOSITE DIRECTION AND I WAS TOSSED AROUND IN THE VEHICLE WITH MY SEAT BELT ON. THE CARS COMPUTER DETECTED AN IMPACT SERIOUS ENOUGH TO INITIATE A 911 CALL. NO AIRBAGS DEPLOYED.

• 12/13/2020· AIR BAGS,UNKNOWN OR OTHER

  DRIVERS SIDE AIRBAG COVER UNDER STEERING COLUMN IS NOT ATTACHED

• 12/09/2022· SEAT BELTS

  The contact owns a 2015 Ford C-MAX Hybrid. The contact stated that when she entered the vehicle, she noticed the rear passenger seat belt was not long enough to latch. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or dealer for diagnosis and repairs. The manufacturer was made aware and advised to file a complaint with NHTSA. The approximate failure mileage was 37,000.

• 12/09/2019· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. WHILE PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO TURN OFF THE IGNITION. ALSO, THE ABS SERVICE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO SAWGRASS FORD (LOCATED AT 14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

• 11/13/2018· STEERING

  THIS CAR HAS 57,500 MILES AND IS INSIDE THE POWERTRAIN WARRANTY PERIOD. THE POWER ASSIST STEERING FELT STICKY, NOT SMOOTH LIKE NORMAL, SO I TOOK IT IN TO THE DEALERSHIP. WHEN ALMOST THERE AN ERROR LIGHT CAME ON SAYING THERE WAS A POWER STEERING ISSUE. IT CLEARED AND NOTHING HAPPENED, THEN SOON AFTER A POWER STEERING FAULT MESSAGE CAME ON, BUT THE PERFORMANCE WAS STILL STICKY BUT FUNCTIONAL. I PULLED INTO THE DEALERSHIP LOT AND POWERED DOWN, THEN BACK UP TO DRIVE INTO THE SERVICE BAY. THE POWER STEERING WAS NON-OPERATIONAL AT THAT POINT. THE DEALER SERVICE DEPARTMENT STATES THE STEERING RACK NEEDS TO BE REPLACED TO FIX THIS ISSUE. THEY ALSO STATE IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS ISSUE HAS BEEN A RECALL ON OTHER FORD MODELS, BUT NOT THE C-MAX SO FAR. THIS IS A SERIOUS SAFETY ISSUE, AND HAS OCCURRED FAR TOO EARLY IN THE LIFETIME OF THE VEHICLE FOR WEAR AND TEAR. THE FIRST SERVICE INTERVAL FOR THE STEERING IS 60,000 MILES AND THIS CAR IS NOT EVEN THERE YET.

• 10/23/2019· FUEL/PROPULSION SYSTEM

  I WAS DRIVING IN THE MIDDLE LANE OF AN EXPRESSWAY TRAVELING AT 70 MPH WHEN A RED WARNING DISPLAYED ON THE LEFT SIDE OF THE DRIVER'S SCREEN: "STOP YOUR CAR SAFELY AND GET OFF THE ROAD" (OR WORDS TO THAT EFFECT. THE ENGINE HAD CUT OUT AND MY CAR WAS OPERATING SOLELY ON THE BATTERY. THERE WERE VEHICLES TRAVELING AT THE SPEED LIMIT IN EACH OF THE OUTSIDE LANES. LUCKILY I WAS ABLE TO PULL OVER TO THE LEFT SHOULDER AT A BREAK IN TRAFFIC. SOON THE BATTERY GAVE OUT--CHARGE INDICATOR SHOWED NO CHARGE LEFT. I CALLED AAA TO TOW THE CAR. AFTER I CALLED FOR THE TOW, I TRIED THE START BUTTON (~15" AFTER SHUTDOWN, AND THE (GAS) ENGINE STARTED AND BEGAN TO CHARGE THE BATTERY, AND I WAS ABLE TO DRIVE THE CAR TO THE LOCAL FORD DEALER. THE "HYBRID SPECIALIST" FOUND THAT "SOMETHING" HAD HAPPENED, BUT I WAS TOLD THAT THEY COULDN'T FIND OUT WHAT HAPPENED. THEY DROVE THE CAR TO SEE IF THIS WOULD HAPPEN AGAIN, BUT IT RAN WELL, AND CONTINUES TO RUN WELL. I HAD ABOUT 30K MILES ON CAR WHEN THIS HAPPENED. I FELT FORTUNATE THAT THIS HAPPENED AT NIGHT AT A TIME WHEN THE TRAFFIC WAS LIGHTER THAN WHAT IT WOULD BE DURING DAYLIGHT. I BELIEVE THAT I NARROWLY ESCAPED A SERIOUS CRASH, AND I HAVE NOT BEEN DRIVING ON EXPRESSWAYS, FEARING THE POSSIBILITY OF ANOTHER INCIDENT. I AM VERY ANGRY AND I DON'T KNOW WHAT TO DO AT THIS POINT, OTHER THAN TO SELL THE CAR. ATTACHED IS SERVICE REPORT FROM DEALER.

• 10/14/2022· SERVICE BRAKES

  Outside brake lights stayed on after car was turned off. I see recalls on other 2015 Ford models for the same issue but mine is not on the list and I have to pay $748 for the repair.

• 10/12/2016· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO REMAIN SECURELY LOCKED AND OPENED TWICE WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE TWO MONTHS AGO. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS NO MANUFACTURER RECALL TO REPAIR THE VEHICLE. THE DEALER PROVIDED NO REPAIR SOLUTION. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE PARTS WERE NOT AVAILABLE. THE NOTICE INDICATED THAT THE PARTS MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/06/2017· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE AT ALL BUT THE SYSTEM WILL INADVERTENTLY SWITCH TO THE AUTO MODE. CONDITION IS EXTREMELY SPORADIC AND DIFFICULT TO REPLICATE MOST TIMES WILL HAPPEN WITHOUT THROWING A CHECK ENGINE LIGHT CODE. FORTUNATELY I DO HAVE A FEW INSTANCES WHERE A CODE WAS THROWN AND I WAS ABLE TO HAVE THE DEALER TAKE A LOOK AND MAKE SOME WARRANTY REPAIRS NONE OF WHICH HAVE RESOLVED THE ISSUE AS IT STILL COMES BACK IN THE SAME RANDOM FORM. ATTACHED ARE THE SEVERAL DEALER VISITS TO ADDRESS THE CONCERN AND AFTER SEVERAL VISITS, THE TRANSMISSION PUMP MODULE SEEMS TO BE A REPEAT ISSUE. UNFORTUNATELY NOT SURE IF THIS IS THE CAUSE OF THE MODES NOT HOLDING AS IT SHOULD.

• 09/29/2020· POWER TRAIN,ELECTRICAL SYSTEMCrash

  TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING IN NON-ECO MODE, THE VEHICLE FAILED TO MAINTAIN HIGHWAY SPEEDS AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ORIGIN LOCATED AT 6400 N 51ST AVE, GLENDALE, AZ 85301, AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000. *BF*JB

• 09/22/2019· STEERING

  THE POWER STEERING FAILED WHILE BACKING OUT OF THE PARKING STALL AT THE GROCERY STORE AS WE PULLED OUT A MESSAGE CAME UP POWER STEERING FAILURE SERVICE NOW

• 09/19/2022· WHEELS

  lug nuts deteriorating

• 09/19/2017· ENGINE AND ENGINE COOLING,POWER TRAIN

  DRIVING MY 2015 FORD C-MAX AND ALL OF A SUDDEN I LOSE POWER. I PRESS THE GAS AND NOTHING. I WAS DRIVING THROUGH A INTERSECTION AND HAD TO COAST TO THE SIDE OF THE RODE. BIG RED TRIANGLE SHOW UP SAYING "STOP SAFELY NOW". CAR HAS BEEN AT THE DEALER FOR 4 DAYS, THEY ARE TRYING TO FIND THE PROBLEM. I HAVE READ ONLINE ABOUT THIS PROBLEM WITH MULTIPLE FORD VEHICLES AND A RECALL WAS CALLED FOR THE FOCUS. I GUESS FORD IS TO BIG TO GO AFTER AND THE NTSB DRAGS THERE FEET LIKE NO OTHER. CALL FOR A RECALL ON ALL VEHICLES THAT "STOP SAFELY NOW'. WILL YOU WAIT UNTIL PEOPLE DIE TO DO SOMETHING!!

• 09/12/2024· AIR BAGSCrash

  Other vehicle impacted our car driver side at front fender/front door joint, continued rearward to rear fender. Airbags deployed, EXCEPT for driver side curtain airbag. Driver injured (fractured left ribs, left shin laceration, right hand laceration/burn, multiple bruised on arms, legs, thighs, left back upper shoulder area).

• 09/10/2021· UNKNOWN OR OTHER

  Ford Cmax energi tire punctured by a nail. Took the car to a tire dealer who was unable to remove the tire because the lug nuts use a cap that slips when the correct socket was used. Took the car to a mechanic who had to fight with the lug nuts to remove them. The orignal ford lug nuts were then replaced with solid nuts to prevent this from happening in the future. This added an additional $92 (cost of the lug nuts plus labor) to the cost of the tire replacement. Ford said this is not covered even with my extended warranty.

• 08/15/2024· POWER TRAIN

  The contact owns a 2015 Ford C-Max. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated that the vehicle would downshift with the transmission warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed as a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

• 08/15/2016· POWER TRAINCrash

  REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN BLOCKED IN FRONT. THESE CARS ARE PART OF A MEMBERSHIP BASED RENTAL FLEET, AND SHOULD BE HIGHLY MAINTAINED. AFTER CONTACTING THE EMERGENCY NUMBER OF THE FLEET LEASER, I WAS A FEW MINUTES LATER ABLE TO REENTER AND START THE CAR, AND THE REVERSE GEAR OPERATED PROPERLY. THE LEASER HAS PREVIOUSLY RAISED MY INSURANCE RATE BASED ON SMALL AMOUNTS OF DAMAGE TO A FLEET VEHICLE INCURRED WHILE PARKING. MY GUESS IS THAT THEY KNOW OF TE PROBLEM AND HAVE CHOSEN TO BLAME THE DRIVERS RATHER THAN THE MANUFACTURERS OR MAINTENANCE ENGINEERS.

• 08/14/2023· POWER TRAIN

  A low rumbling noise seemingly situated at the right front (passenger) tire started with no warning approximately two months prior; no warning lights came on, the car did not change its driving--only a low rumbling noise which increased in revolutions with acceleration and quietened with braking and when in neutral--emerged. I subsequently took the car to a local mechanic to evaluate if the brakes were failing but in his diagnosis, he thought the likely cause to be internal to the transmission--a finding now confirmed by two other mechanics, including the Ford dealership. However, in researching this issue, a Technical Service Bulletin (20-2219) outlining this known issue with the transmission of the 2013-2016 Ford C-max built before August 2015 (mine was built in April 2015) popped up, issued June 2020. My car is now marginally outside of warranty at 112,000 miles but this known issue is one that makes the car a danger to drive-both to myself and other drivers on the road-as no warning has come on, the sound is deceptively benign and yet if the transmission fails while on a highway or other fast-paced motorway, there could be a significant accident that ensues. Given that Ford is aware of this fault in their transmission builds with no prior warning to owners of these cars, this puts road safety of the C-max driver/passengers and others concurrently on the road at significant risk. I am baffled as to why this issue has not been recalled given its severity and the risk of it occurring just outside of warranty when costs to replace the transmission are exorbitant.

• 08/10/2020· ELECTRICAL SYSTEM,ENGINE

  WHEN PARKING OR STOPING, TURNING THE KEY OFF, REMOVING THE KEY THE ENGINE WILL KEEP RUNNING. THIS WAS REPORTED TO FORD UNDER WARRANTIES. THIS IS EASY TO CATCH IN A CLOSED GARAGE BUT IMPOSSIBLE TO DETECT OUTSIDE (NO NOISE WHEN WALKING AWAY FROM CAR) 6 TIMES IN THE LAST 3 YEARS.

• 07/27/2023· POWER TRAIN,VEHICLE SPEED CONTROLCrash

  The contact owns a 2015 Ford C-Max. The contact stated that upon shifting to park, the vehicle accelerated forward unintendedly. The vehicle ran over the curb and crashed into the handicap sign. The fuel tank detached during the crash. There were no warning lights illuminated. The fire department was on the scene. A police report was filed. There was no reported fire, air bag deployment, or injury. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 45,000.

• 07/25/2023· UNKNOWN OR OTHER

  The rear drivers side door opened unexpectedly going around a turn and did not re-latch after it was closed. The door opened and slammed closed going around a turn and injured my son sitting in the back seat. The child locks on the door were still engaged during the incident and after. This is the second time it has happened. Both days were close to 100 degrees in temperature. The door intermittently does not latch.

• 07/20/2020· STEERING

  TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT STEERING SYSTEM ERROR - STEERING FAULT SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALEY FORD RICHMOND LOCATED AT 10724 JEFFERSON DAVIS HWY, RICHMOND, VA 23237, (804) 748-2253, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 33,370.

• 07/18/2022· POWER TRAIN

  The contact owned a 2015 Ford C-Max Energi. The contact stated upon parking and turning off the vehicle by a river, the vehicle later rolled away into the river. The vehicle was unoccupied. The contact was able to extract the vehicle out of the river with the assistance of professionals. The vehicle was towed to a tow lot where the vehicle was deemed a total loss. The dealer was notified of the failure but provided no assistance. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

• 07/17/2026· BACK OVER PREVENTION

  The contact owns a 2015 Ford C-Max Energi. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative, and the image was intermittently upside down. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that another unknown software update was needed. The vehicle was repaired; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and stated that the parts were only available for the 2022 Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.

• 07/17/2025· BACK OVER PREVENTION

  There has been no accident yet but this is a safety hazard. My vehicle is under 100,000 miles and the part should be replaced by the dealership. The rear cross traffic assistance sensor may be damaged. It just stopped working this week.

• 07/12/2022· POWER TRAIN

  The contact owns a 2015 Ford C-Max. The contact stated while driving approximately 5 MPH, shifting from 1st to 2nd gear became difficult. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 142,000.

• 07/11/2022· EQUIPMENT

  The contact owns a 2015 Ford C-MAX. The contact stated that the red hazard light would intermittently appear on the charger cable while charging the vehicle. The contact changed the charging outlet; however, the failure returned overtime. Upon investigation, the contact discovered NHTSA Campaign Number: 18V592000 (Equipment) which she linked to the failure; however, the vehicle was not included in the recall. The dealer and the manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 10,000. The consumer stated the dealer plugged the charge chord to the vehicle and verified the red blinking light when vehicle is charging.

• 07/05/2022· STEERING

  As I was driving I lost power steering and almost crashed the car. A red alert and sound on the dashboard told me “steering assist failure service vehicle”. Also the light on the dashboard for steering was illuminated. I was able to barely drive the car home (approx 3 miles). Took to my local mechanic and had the error code: u3000 49-08 Driving the car by my husband in our neighborhood resulted in the same problem including the warning sounds and message. He was able to restart the car and the steering was fine and was able to drive it back to its parking spot. Took the car to the Sheehy Ford dealer today and am being told it is a 3k repair to replace the rack and pinion.

• 06/17/2022· ELECTRICAL SYSTEM

  The contact owns a 2015 Ford C-Max Energi. The contact stated that the manufacturer label indicated that the vehicle was drivable for 22 miles when fully charged; however, the vehicle was only drivable for approximately 14 miles. Additionally, the contact stated that occasionally, the vehicle was only drivable for 8 miles. The dealer was notified of the failure and advised the contact that the failure was related to the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.

• 06/13/2020· STRUCTURE

  THE REAR HATCH LATCH BEGAN TRIGGERING ON ITS OWN. I INSPECTED THE MECHANISM AND FOUND THE HATCH ELECTRONICS ARE NOT SEALED AGAINST WATER INTRUSION AT ALL. THE WATER WAS CAUSING A SHORT IN THE LATCH AND WOULD TRIGGER IF THE CAR WAS PARKED OR IN MOTION, TURNED ON OR OFF. *TR

• 06/01/2016· VISIBILITY

  TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED DURING NINETY DEGREE TEMPERATURE WEATHER WHEN IT WAS NOTICED THAT THE MOON ROOF CRACKED EXTENSIVELY. THE DEALER WAS NOTIFIED AND AT THE DEALER'S REQUEST, THE VEHICLE WAS TAKEN TO THE DEALER'S LOCATION FOR EXAMINATION. THE DEALER INFORMED THE CONTACT THAT THE CRACKS APPEARED TO BE AN IMPACT DAMAGED, STATING THAT SOMETHING MIGHT HAVE HIT THE ROOF AND THAT THE MANUFACTURER WOULD NOT BE RESPONSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000.

• 05/27/2025· EXTERIOR LIGHTING

  When I went to the garage, I noticed my brake lights were on, but the ignition was not. I tested the car, it started without me stepping on the brake. I could also move the car out of park without stepping on the brakes. I thought the switch on the brake pedal had failed and so I took it to my mechanic for replacement. The mechanic tested the switch and found it okay. However, he had seen the same problem in other Fords (Recall # 22V-011 or 22S02) and it involved the Pedal Stop Bumper deteriorating. The recall indicated it would replace only the Pedal Stop Bumper. My mechanic said that replacement part wasn't available to them. So, I took it to the dealer hoping that since I had the same problem, I was included in the recall. My C-Max was not listed. They said that that the Pedal Stop Bumper replacement part wasn't available for my car, and that they would have to replace the entire brake pedal system for an outrageous $1400. I had little choice, and so I agreed with the hope that Ford would provide some relief. They didn't. Instead, they said hang onto the receipts and maybe someday there will be a recall, and I'll be reimbursed. So now I'm writing you. Clearly, this was considered to be a safety hazard in the other Ford products, and I believe it to be exactly the same in mine: brake lights always on are a safety hazard as well as being able to shift the car out of park or start the car without depressing the brake. Moreover, the battery will run down unless I disconnect it at night. Basically, my car is unsafe to drive without this repair.

• 05/22/2017· UNKNOWN OR OTHER

  IT IS ACCELERATING TO FAST AFTER LETTING FOOT OFF GAS PEDAL.

• 05/19/2016· AIR BAGS,STRUCTURE,ENGINECrash

  ABOUT A MONTH AGO IN APRIL 2016, I PULLED INTO MY DRIVEWAY AND UPON PRESSING THE BRAKE PEDAL THE CAR SURGED AHEAD AND STRUCK MY GARAGE DOOR, DAMAGING IT. IN THIS INSTANCE I MOVED THE SHIFT LEVER INTO REVERSE TO STOP THE CAR. ON MAY17, 2016 AFTER PICKING UP MY GRANDSON FROM HIS SCHOOL, I EXPERIENCED A SUDDEN UNEXPLAINED ACCELERATION WITH NO DEPRESSION OF THE GAS PEDAL, AND DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS I COULD, WOULD NOT STOP UNTIL I HIT AND SEVERELY DAMAGED MY CAR AND 2 OTHER CARS, THEN WAS ONLY ABLE TO STOP THE CAR BY MOVING THE SHIFT LEVER INTO PARK. THIS WAS THE 2ND TIME I EXPERIENCED THIS PROBLEM, AND I AM VERY CONCERNED THIS CAN HAPPEN YET AGAIN AND CAUSE EVEN MORE SEVERE DAMAGE AND POSSIBLY INJURY.

• 05/10/2019· STEERING

  WHEN STARTING THE CAR ONE DAY, I GOT A MESSAGE ON THE DASHBOARD THAT THERE WAS A POWER ASSIST STEERING FAILURE - STEERING WAS MANUAL AND VERY HEAVY. NO CODES PRESENT AND THE PROBLEM SEEMED TO GO AWAY. IT CAME BACK AGAIN ANOTHER TIME WHILE DRIVING AND WENT AWAY AGAIN. THE POWER ASSIST SEEMS TO BE WORKING BUT IS "STICKY" AND THE WHEEL STAYS LOCKED AT FIRST WHEN THE CAR IS STARTED. TOOK IT TO THE DEALER AND THEY SAID THAT THE STEERING GEAR FAILED AND NEEDS REPLACEMENT AT $2300+. THE CAR HAS ONLY 45000 MILES ON IT. THIS IS CLEARLY A FAULTY PART.

• 05/07/2019· SERVICE BRAKES

  AT APPROXIMATELY 46,000 MILES I WAS DRIVING ON A FREEWAY IN THE RAIN AND FELT THE STEERING WAS A LITTLE "JERKY" I THOUGHT IT WAS THE WET ROAD CONDITION AND WIND. A FEW MINUTES LATER AN ALERT POPPED UP ON THE DASHBOARD SAYING STEERING FAILURE AND TO PULL OFF ROAD SAFELY. I WASN'T FAR FROM THE FORD DEALERSHIP WHERE I PURCHASED THE CAR. AFTER A DIAGNOSTIC WAS DONE, I WAS INFORMED THAT IS WAS THE RACK AND PINION. THE DEALERSHIP QUOTED ME OVER 3,000.00 TO REPLACE. AFTER CONSULTING WITH MY RETIRED MECHANIC BROTHER AND ANOTHER MECHANIC FRIEND, THEY SUGGESTED I CONTACT FORD. IT TOOK OVER 3 WEEKS BUT FORD OFFERED TO TAKE ON PART OF THE COST. I WAS OUT OF POCKET $855.00 FOR THE REPAIR, BUT WAS ALSO WITHOUT A CAR FOR 3 WEEKS. I STILL FEEL THAT THEY SHOULD HAVE COVERED THE ENTIRE REPAIR. I HOPE THIS POST WILL HELP GENERATE A RECALL, AS I'VE SEEN OTHERS WHO HAVE HAD THE SAME ISSUE. I'M UNDER THE IMPRESSION THAT IF A RECALL IS ISSUED, I WILL BE REIMBURSED FOR THE MONEY I PAID FOR THIS REPAIR. EVERYONE I'VE SPOKEN TO WITH KNOWLEDGE OF CARS AND THEIR MECHANICS AGREE THAT THE RACK AND PINION SHOULD NOT GO OUT BEFORE AT LEAST 100,000. MILES.

• 04/26/2024· AIR BAGSCrash

  Had a front end collision airbags did not deploy car was total

• 04/26/2017· ELECTRICAL SYSTEM

  FOR THE 5TH TIME MY VEHICLE HAS DIED DUE TO A VOLTAGE DRAW ON THE 12V BATTERY. THE VEHICLE HAS BEEN TO THE FORD SERVICE CENTER 5 TIMES THE MOST RECENT FOR 3 WEEKS AND IT STILL FAILS DUE TO A POWER ISSUE. THE VEHICLE IS UNRELIABLE DUE TO FREQUENT ELECTRICAL SYSTEM FAILURES. THE ELECTRICAL SYSTEM FAILURES STARTED ON 2/2/2017, AND CONTINUED THROUGH 3/12/2017, 3/22/2017, 4/3/2017 AND 4/26/2017

• 04/25/2024· AIR BAGSCrash

  Had a front end collision air bags did not deploy

• 04/23/2026· BACK OVER PREVENTION

  The contact owns a 2015 Ford C-Max Energi. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 115,000.

• 04/18/2021· STRUCTURE

  THE AUTOMATIC LIFTGATE WILL UNLOCK AND OPEN WHEN THE BUTTON IS NOT PRESSED AND WHEN NO ONE IS OUTSIDE THE BACK OF THE CAR. THE LIFTGATE WILL NOT FULLY CLOSE SOME OF THE TIME. WHEN THE LIFTGATE CLOSES, IT DOES NOT LOCK PROPERLY AND I CAN HEAR THE LATCH TRYING OVER AND OVER AGAIN. I HAVE VIDEO OF THESE SITUATIONS.

• 04/17/2019· VEHICLE SPEED CONTROLCrash

  2015 FORD C-MAX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED UPON ALLOWING THE VEHICLE TO DRIFT INTO THE GARAGE, WITHOUT DEPRESSING THE GAS, THE VEHICLE LURCHED FORWARD RAMMING INTO THE INNER WALL. WHILE REVERSING DIRECTLY AFTER THE INCIDENT, THE LURCHED BACKWARDS. THE DEALER WAS NOTIFIED. *JS

• 04/15/2025· STEERING

  The issues that I am having is with the power staring at this. On my way back from dropping off my child I entered the apartment complex and drove over a speed bump and that’s when the fault light came on about the power steering. I noticed that when the light came on my steering wheel started to stiffen however, it’s when I got home and took my car off that the steering wheel became stuck and needed more power to turn the wheel. This is the first time I’m ever seeing this issue, but my ABS tire light is the only light that has remained on since purchasing the vehicle a few months ago. I have already contacted Ford to see about what they could do, and I was instructed that this particular vehicle did not have a recall while others do which highly concerns me. Upon further research, I found out that this is a common occurrence since 2014 with these models.

• 04/09/2021· ENGINE

  THE CRANK SHAFT POSITION SENSOR HAS FAILED FIVE TIMES AND REQUIRED REPLACEMENT. ON TWO OCCASIONS WHEN THIS SENSOR FAILED IT RESULTED IN TOTAL LOSS OF POWER WHILE THE CAR WAS ON THE ROAD AND IN TRAFFIC. THIS COULD HAVE RESULTED IN CRASHES AND INJURY.

• 03/20/2019· EQUIPMENT

  TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH SIDE FORD (1312 N KELLER DR, EFFINGHAM, IL 62401, (217) 342-3929) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVIALABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 03/08/2024· UNKNOWN OR OTHER,BACK OVER PREVENTION

  2 issues 1) back-up camera has started to intermittently fail. Sometimes it displays when you start to back up then goes blank. 2) the driver side rear door is stuck shut. The inside panel binds against the door jam and prevents it from opening.

• 02/18/2016· STEERING

  FOUND CORROSION ON BOTH SIDE STEERING AXLES AND STEERING KNUCKLE AT 17K, TOOK IT TO SUNNYVALE FORD IN CA, THEY GAVE ME THE ANSWER WAS IT'S NORMAL CONDITIONS IT'S BARE METALS , FORD WAS LAYING TO THE CONSUMER, ALSO COOLANT SPILL OUT FROM HIGH VOLTAGE RESERVOIR, DEALERSHIP SAID THOSE ARE NORMAL CONDITIONS NO NEED TO TAKE CARE ABOUT IT ,STEERING WHEEL WAS COCK TO EITHER SIDE FORD DEALERSHIP DOES NOT ABLE TO FIXED STEERING WHEEL ON CENTER, CORROSION FOUND ON EVERY FORD VEHICLE AND IT'S NORMAL, I THINK GOVERNMENT SHOULD STEP IN AND GET A RECALL FOR THOSE ISSUED.

• 02/18/2016· STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHERCrash

  1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO 70)