2014 Volkswagen Jetta HEV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2019· ELECTRICAL SYSTEM,AIR BAGS,FUEL/PROPULSION SYSTEM

  WHILE DRIVING ON THE OVERPASS THE CAR CUTOFF ALMOST HIT FROM BEHIND BY A DUMP TRUCK WOULD NOT CRANK BACK UP FOR 7 MINUTES. AIRBAG LIGHT ON SHOW MALFUNCTION OF AIRBAG

• 12/29/2022· ENGINE

  Engine has began working rough in idling, rpm bouncing on the low speed and traffic. Check engine light is on. So far, I have seen too many people experiencing absolutely the same issue with 1.8t engine with low mileage driven

• 12/28/2021· STEERING,SEAT BELTS

  SRS system error, says my seatbelt is not fastened when it is, warning chime and light intermittently will continue to chime with light illuminated saying my seatbelt is not fastened. When key is inserted wheel will sometimes not unlock allowing the key to turn from off to accessory or start position, as if the key isn’t working properly.

• 12/28/2018· STRUCTURE

  AFTER THE SOFTWARE UPGRADE/SERVICE IN DEC 2018, THE DOORS UNLOCK WHILE WE ARE DRIVING ON THE STREET OR THE HIGHWAY. EXTREMELY DANGEROUS. ERIC THE SERVICE MANAGER AT WINN VOLKSWAGEN IN NEWARK CALIFORNIA DEALER REFUSES TO NOTIFY VW OF THE ISSUE AND ASKED US TO NOTIFY VW WHICH I DID.

• 12/28/2017· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THE HORN DOES NOT WORK, ENGINE LIGHT STAYS ON WHILE DRIVING OR IN PARK, WHEN YOU PUT GAS IN THE VEHICLE YOU HAVE TO PRESS THE ACCELERATOR FOR IT TO START OTHERWISE IT WILL CUT OFF, HEATER BLOWS A LITTLE ON 2 OTHER THAN THAT BLOWS OUT COOL AIR

• 12/27/2017· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT NOTICED THAT FUEL LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION OIL COOLER SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER (NORM REEVES VOLKSWAGEN SUPERSTORE IRVIN, 20 AUTO CENTER DR, IRVINE, CA 92618, (866) 938-3392) CONFIRMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 12/27/2014· SUSPENSION,POWER TRAIN

  I HAVE A 2014 GLI AUTOBAHN WITH THE PADDLE SHIFTERS AND THE SPORTS MODE OPTION. TODAY I ENGAGED THE SPORTS MODE OPTION AND THE VEHICLE'S RPM WERE ALMOST REDLINING BUT IT WILL TAKE AWHILE TO FEEL THE SHIFTING ON THE TRANS. I AM WORRIED THAT THIS MAY BE A PROBLEM TO THE TRANS ON THIS VEHICLE. THE SECOND PROBLEM THAT I AM HAVING I BELIEVE IS THE SUSPENSION DUE TO THE SMOOTHNESS OF THE VEHICLE IS NO LONGER THEIR. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET BUT WILL SOON. PLEASE ADVISE IF ANY OTHERS HAVE COMPLAINED ABOUT THE SAME ISSUES THAT I AM HAVING. THANKS. *TR

• 12/25/2019· POWER TRAIN

  THE VEHICLE SKIPPED REGULARLY WHEN LEAVING A STOP LIGHT. AFTER A LONG TRIP REQUIRING A SIGNIFICANT AMOUNT OF STOP AND GO DUE TO HOLIDAY TRAFFIC, THE CHECK ENGINE LIGHT AND HYBRID MALFUNCTION SYSTEM ERROR LIGHTS CAME ON. WHEN I TOOK IT IN TO BE CHECKED, THE DEALERSHIP INFORMED ME THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THIS SEEMS TO COINCIDE WITH THE ERRORS THAT WERE PART OF A SAFETY RECALL FOR OTHER VW JETTA HYBRIDS MADE IN THE SAME YEAR AS MINE. HOWEVER MY VEHICLE DID NOT FALL UNDER THE SAME RECALL. THE VEHICLE HAS LESS THAN 60K MILES. I HAVE DONE MY RESEARCH AND IT DOES APPEAR THAT OTHER 2014 JETTA HYBRIDS HAVE SIMILAR ISSUES AND ARE ALSO NOT COVERED UNDER THE RECALL.

• 12/23/2019· ENGINE

  THE VEHICLE IS KNOWN FOR INTERCOOLER ICING AND VOLKSWAGEN DEALERSHIPS DON'T WANT TO DO ANYTHING UNLESS THEY CAN REPLICATE IT. AFTER DRIVING IN COLD WEATHER AND STARTING THE CAR UP AGAIN THE INTERCOOLER HAS WATER BUILD UP FROM CONDENSATION THAT CAN POTENTIALLY HYDROLOCK OR DESTROY THE ENGINE BY PUMPING WATER THROUGH IT.

• 12/22/2017· FUEL/PROPULSION SYSTEM

  RUST-ROTTED FUEL LINE CLAMP FAILURE RELEASED GASOLINE FUMES: I SMELLED RAW GASOLINE FUMES AFTER OPENING THE RIGHT PASSENGER DOOR TO LET OUT A PASSENGER AFTER DRIVING ABOUT A HALF A MILE FROM A COLD START. A MECHANIC TRACED THE FUMES TO A RUST-ROTTED CLAMP ON THE FUEL LINE THAT WAS ALLOWING RAW GASOLINE FUMES TO ESCAPE. HE SAID THE CLAMP WAS ON THE PASSENGER SIDE 'ON THE LINE THAT GOES TO THE INJECTOR FUEL RAIL NEAR THE FIREWALL.' I COLLECTED PART OF THE FAILED CLAMP FROM THE MECHANIC. IT APPEARED TO BE RUSTED AND OF AN INFERIOR MATERIAL NOT APPROPRIATE FOR SAFE USE ON A FUEL LINE. I HAVE PHOTOGRAPHED IT FROM TWO ANGLES.

• 12/21/2014· ENGINE

  WENT TO START MY CAR AND CAR WOULD NOT START. CALLED LOCAL VW DEALER. THEY THOUGHT I SHOULD TRY TO GET A JUMP FOR THE BATTERY. I KNEW IT WAS NOT THE BATTERY, AS IT IS A NEW CAR. THEY SUGGESTED I CALL VW ROADSIDE ASSISTANCE, WHICH I DID. THE CAR WAS TOWED TO THE CLOSEST VW DEALER. WAS TOLD THE CAR WAS IN HYDROLOCK AND ICE WAS FOUND IN THE HOSE AND INTERCOOLER. AFTER REMOVING THE GLOW PLUGS, ICE WAS ALSO FOUND IN THE CYLINDERS. IN ADDITION, ICE WAS ALSO FOUND IN THE OIL AND OIL PAN. I WAS TOLD BY THE SERVICE MANAGER THAT THIS WAS A KNOWN ISSUE FOR VEHICLES IN THE NORTHEAST. THE "FIX" WAS TO INSTALL AN UPDATED INTERCOOLER, PRESSURE SENSOR AND VALVE IN THE FRONT OF THROTTLE BODY. MY CONCERN IS THAT IF THIS IS A "KNOWN ISSUE" WHY IS THERE NO RECALL. ALSO, I FEEL THAT THE ENGINE HAS BEEN COMPRISED BEING THAT THERE WAS ICE FOUND IN MULTIPLE PLACES. I CALLED THE DEALER WHERE THE CAR WAS PURCHASED (NOT SAME DEALER THAT DID REPAIR) AND LET THEM KNOW ABOUT IT. I WAS ALSO SEEKING AN EXTENDED WARRANTY SO WHATEVER DAMAGE WAS DONE TO THE ENGINE WOULD BE COVERED IN THE FUTURE. DEALER TOLD ME TO CALL VW DIRECTLY, WHICH I DID AND GOT NOWHERE. I WAS TOLD THAT THERE WAS STILL A LOT OF TIME LEFT ON MY CURRENT WARRANTY AND IF SOMETHING DID HAPPEN TO THE ENGINE AFTER THE ORIGINAL WARRANTY WAS EXPIRED, THEY WOULD TAKE THIS INCIDENT INTO CONSIDERATION. NOT VERY REASSURING TO SOMEONE WHO DRIVES OVER 100 MILES PER DAY. *TR

• 12/21/2014· SERVICE BRAKESCrash

  WHEN DRIVING AT HIGHWAY SPEEDS THE BRAKES SEEM INCREASINGLY INEFFECTIVE. I WAS IN A FENDER BENDER DUE TO WEAK BRAKING IN AN EMERGENCY SITUATION GOING APPROXIMATELY 60MPH AT A SEEMINGLY REASONABLE DISTANCE. THERE WERE ABSOLUTELY NO SKID MARKS OR TIRE SQUEALS. IT SEEMED THAT THE HARDER I PRESSED THE BRAKE PEDAL THE LESS EFFECTIVE THE BRAKES WERE AND I BELIEVE THAT BRAKE PEDAL ACTUALLY HIT THE FLOOR. I HAVE NOTICED THE BRAKES FELT SPONGY BEFORE WHEN BRAKING HEAVY. I HAVE ALSO NOTICED THAT WHEN THE CAR SITS FOR AN EXTENDED PERIOD OF TIME THE BRAKE PEDAL FEELS ROCK HARD FOR A LITTLE WHILE AFTER STARTING UP. DOES NOT FEEL SAFE! *TR

• 12/19/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  First owner, brought brand new, serviced the car every 5k, current 61000 mileage, no prior repair or accident. Nov 16, 2022 Jetta’s engine light went on suddenly, next day engine light off, then it went on and off for a couple of days. Drove to the dealership Nov 21, was refused to check as they're too busy; drove to AutoZone Nov 22, did a diagnostic check, trouble code P0131 (power train system) and 02214-002(Anti-lock Brake System), suggested replacement of an Oxygen sensor. Four days later on Nov 26, drove at the parking lot at low speed between 10-15 mph, the car suddenly stalled for the first time. Was able to drive 1.6 miles back home at very low speed. Nov 28, 2022 Dealership was fully booked; was able to drive the car to a close-by shop who said could fix it. The independent shop replaced two oxygen sensors, spark plugs, spark plug wire set, fuel system treatment and coil ignition. Pick car, stall persisted. Drove back, at second attempt, the shop claimed they replaced one faulty oxygen sensor, still was unable to fix the issue and towed the car to the dealership, dealership test drove multiple times and found nothing wrong. Dec 4, picked up the car, stall persisted within an hour. Called the shop, they didn't know what to do and suggested taking the car to the dealership. Dec 5, drove the car with no problem to the dealership. Described the issue, asked for a 60,000 miles maintenance and check crankshaft sensor, both refused by the service consultant. Asked to check all the parts been replaced. Dec 7, dealership called, claimed three mechanics were working on it and could not pinpoint the problem, best guess is ECM but no guarantee. Dec 9, picked up the car, car stalled three times within two minutes leaving the dealership; unable to hit 30 mph on highway, dangerous to drive in daytime traffic; found a parking lot and had the car towed back home. Today Dec 19, car stalls within a minute of starting. Not safe to drive. VW America declined buy back.

• 12/19/2016· UNKNOWN OR OTHER

  HEATING FOR CAR CABIN. MY CAR IS A 2014 AND THIS YEAR IN THE MIDDLE OF WINTER IN CHICAGO. MY HEATER GAVE OUT. I HAVE NO HEAT. THERE IS A RECALL FOR THE SAME DEFAULT PART ON THE VW PASSAT TDI BUT NOT FOR THE VW JETTA TDI, EVEN THOUGHT THE PROBLEM AND THE SOLUTION ARE THE EXACT SAME.

• 12/18/2022· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  Hello, Recently error codes P309D and 01314-013 were detected via a code reader. Translation of codes indicate Powertrain System and/or ABS ECM. The vehicle will lose power upon downshifting which requires the engine turned off and back on. Once the car reaches normal operating temperature, the issue does not occur. In addition, the Hybrid System is not available. The monitor indicates the battery is being charged. The battery will discharge power, but not to the engine. Not sure where it goes. Finally, the loss of the Hybrid System has resulted in a lower miles per gallon from 45mpg down to 29mpg. Vehicle is available to inspect. Loss of power puts me at risk. The issue has not been confirmed by an Independant source including dealer, police and insurance company. The vehicle has had transmission problems in the past. Loss of power and certain gears, specifically even gears and reverse.

• 12/18/2020· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  MY CAR'S TRANSMISSION OIL COOLER IS LEAKING TRANSMISSION OIL ALL OVER MY CAR/UNDER MY CAR. MY MECHANIC DIAGNOSED THE ISSUE. I TOOK IT TO VW DEALERSHIP FOR ANOTHER DIAGNOSTIC ONLY FOR THEM TO NOT FIX THE CAR AFTER 700.00 AND I WAS TOLD THE CAR WAS FIXED UNTIL I DROVE IT 10 MIN DOWN THE ROAD AND THE CAR WAS SMOKING AND LEAKING OIL EVERYWHERE. THE CAR ALMOST CAUGHT ON FIRE DUE TO THE LEAK.

• 12/16/2016· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING SLUGGISH AND WAS SLOW TO ACCELERATE IN ANY GEAR. IN ADDITION, VARIOUS WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO DRIVE OVER A CERTAIN RATE OF SPEED. THE VEHICLE DRASTICALLY DROVE SLOWLY AND THEN RACED INTO THIRD GEAR. THE DEALER DIAGNOSED THAT THE FUEL INJECTION MAY BE AT FAULT, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE FAILURE CONTINUED. THE DEALER STATED THAT THE O-RING NEEDED TO BE REPLACED. IF THAT DID NOT PROVIDE A SOLUTION, THE TRANSMISSION MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE.

• 12/14/2020· ENGINE

  CAR BEGAN USING EXCESSIVE OIL IN LAST YEAR. STARTED ABOUT 60,000 MILES. CURRENTLY 69,000. TODAY WOULD NOT START AND NO LOW OIL LIGHT. CHECKED OIL AND LOW. ADDED 1 QUART IN A 4 QUART SYSTEM CAR STARTED, RAN. DEALERSHIP SAYS THEY ALL BURN OIL .SOME BURN A QUART EVERY 1500 MILES. THE 2.0 LITER TURBO ENGINE IM FINDING IS THE CULPIRT. HAVE ONE OTHER IN CAR A TIGUAN BUT NO PROBLEM YET (2018 MODEL YEAR). IF THIS OIL GET LOW AS DRIVING WITH NO CHECK OIL LIGHT COMING ON 1( CAN IT STALL AND POSSIBLY CAUSE ACCIDENT.OR 2) KILL MOTOR AND LOOSE POWER TO ALL AND POSSIBLY CAUSE ACCIDENT? ANY OTHER COMPLAINTS? ANY HELP AS WHAT TO DO? THANK YOU

• 12/12/2022· UNKNOWN OR OTHER

  I moved my car from the front of my home to the back and when I tried to shut off, the key broke off in the on position. I had to get pliers to remove the key. I had another key, so I didn't think much about it then. Then a few months later it happened again. They key was stuck in the on position and would not shut off. The key did not break off, so I had to let the car run. I had to get my nephew to come over and he had to disconnect the relay and disconnect the battery. We could not get the key turn back to the off position. I called the dealership, and they told me I would need to have it towed and they would need to take a look at it. I went on the internet to see if this was a common issue and it was, but none of the solutions would work for this make and model of my vehicle. You would need to have special tools to repair. I called my insurance to get a tow and even though I have roadside assistance, they said it would not be covered. So, I have to pay to have the car towed to the dealership which is 60+ miles from me. The tow was very expensive. The car was taken to the dealership, and they concluded that the ignition switch and column lock was worn out. During this time of the year the weather was hot, and I think that the extreme heat on the metal cylinder may have been a factor in the function of the ignition lock switch.

• 12/10/2024· ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES

  During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.

• 12/10/2023· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  I was on lunch brake, going through a McDonalds drive thru, the car just shut off. I had to have it pushed out of drive thru. After several tries it did start again but shut off in the middle of traffic. I couldn’t shift it. I had to have it towed. VW dealer said I needed a new transmission at 62,000 miles. Then I read about the recall and knew that’s what was the matter with my car. The trouble is my car is not on the recall list. It’s the same with many of us who bought jetta hybrids. So I am out $15,000. The only transmission that can be used is the one on the recall.

• 12/07/2019· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  MY VEHICLE; FOR MONTHS NOW, HAS EITHER NOT STARTED UP RIGHT AWAY OR SHUT OFF WHILE DRIVING THROUGH CITY STREETS AND A MAJOR FREEWAY. WHILE DRIVING THE CAR LOSES POWER BUT THE BATTERY HAS POWER. POWER STEERING BECOMES LOST AND I HAVE TO PUSH THE VEHICLE OFF THE ROAD OR FREEWAY. THE VEHICLE HAS A ROUGH IDOL WHEN THIS OCCURS AND BECOMES UNSAFE TO HANDLE AND CAREFULLY REMOVE FROM A BUSY ROAD.I HAVE TAKEN IT IN TO VW SERVICE MULTIPLE TIMES AND THET CANNOT FIX IT. NO CODE COMES UP ON THEIR DIAGNOSTIC COMPUTER AND NO CHECK ENGINE DASH LIGHTS ILLUMINATE. THIS ISSUE SEEMS AS THOUGH IT IS IMPOSSIBLE TO FIX BY THE DEALERSHIP WHO SOLD IT TO ME, AND SELF DIAGNOSING IS OUT OF MY LEAGUE.

• 12/07/2018· EXTERIOR LIGHTING

  LOW BEAMS FAILED TO TURN ON. REPLACED THE BULBS NOT TOO LONG AGO AND THE BULBS ARE NOT BURNED OUT. ALL FUSES ARE GOOD. HIGH BEAMS WORK, DAYTIME RUNNING LIGHTS WORK. LOW BEAMS ARE NOT FUNCTIONING PROPERLY.

• 12/07/2017· UNKNOWN OR OTHER

  MULTIPLE IGNITION COILS FAILED. THIS HAPPENED WHILE IN MOTION. WIFE STRANDED ON BUSY FREEWAY. FAILING IS BAD ENOUGH. THEY ARE MADE PRIMARILY OF RUBBER AND ARE MELTED TO THE SPARK PLUG AND CANNOT BE REMOVED BY NORMAL MEANS.

• 12/06/2022· SUSPENSION

  Front end making a banging noise. Local car shop tells me the front Driver side STRUT COIL SPRING is broken and flopping around. Car steers, and drives ok.WHAT IF IT HAD BLOWN MY TIRE when it busted???? Have never seen one of these springs break myself. There are more reports on the internet about this with VW’S. A recall was issued on the 2019 and newer for the rear springs. Any before that year must not count?????

• 12/06/2015· ENGINE

  I WAS DRIVING MY 2014 JETTA SE (14 MONTHS AGO 13658 MILES ON THE CAR) ON NOVEMBER 25, 2015, WHEN IT COMPLETELY STOPPED ON HIGHWAY 101 IN CALIFORNIA AT 4 PM ON THE DAY BEFORE THANKSGIVING. I WAS AT A COMPLETE STOP WHEN THE ENGINE TURNED OFF. I TURNED OFF MY CAR AND RESTARTED IT AND THE ENGINE WAS SHAKING BADLY (FROM SIDE TO SIDE) AND THE MORE I DROVE THE CAR THE MORE LIGHTS STARTED TURNING ON. I WAS STUCK IN MAJOR HOLIDAY TRAFFIC AND ALMOST GOT HIT ON NUMEROUS OCCASIONS AND GOT HONKED AT MULTIPLE TIMES BECAUSE I WAS UNABLE TO KEEP UP IN TRAFFIC DUE TO THE VIOLENT SHAKING OF THE VEHICLE. GOING ABOVE 25 MILES AN HOUR CAUSED THE CAR TO MAKE A LOUD NOISE AND SHAKE EVEN MORE VIGOROUSLY, MAKING IT IMPOSSIBLE AND DANGEROUS TO DRIVE. THE FIRST LIGHTS TO TURN ON INCLUDED THE EPC, OIL LIGHT (ENGINE LOW OIL) AND ENGINE (EMISSION CONTROL LIGHT). HOWEVER, AS I DROVE THE CAR MORE, TO PULL OVER TO SAFETY BECAUSE I WAS UNABLE TO PULL OVER AT THE CURRENT PLACE I BROKE DOWN, THE MORE LIGHTS STARTED TO TURN ON SUCH AS THE TIRE PRESSURE SYSTEM. I HAD TO BE TOWED TO THE NEAREST DEALER WHO SAID 3 OF MY 4 IGNITION COILS WERE MISFIRING. I GOT THE CAR BACK ON DECEMBER 1, 2015 AND MY CAR BROKE DOWN AGAIN ON DECEMBER 4, 2015, WITH THE SAME PROBLEM. IT WAS BROUGHT BACK INTO A DIFFERENT DEALER DUE TO BREAKING DOWN IN A DIFFERENT AREA. THE IGNITION COILS HAVE FAILED AGAIN, CAUSING MY ENGINE TO SHUT DOWN AND PUTTING ME IN A VULNERABLE PLACE. I AM LUCKY THAT MY ENGINE FAILED ON A CITY STREET THE SECOND TIME COMPARED TO A BUSY HIGHWAY BUT THIS CAR IS NOT SAFE AND I AM LUCKY TO BE ALIVE, BECAUSE THE FIRST BREAK DOWN ON A MAJOR HIGHWAY WAS NOT ONLY SCARY BUT A LIFE-THREATENING SITUATION.

• 12/05/2018· AIR BAGS

  AIRBAG LIGHT CAME ON AND STEERING WHEEL CONTROLS STOPPED WORKING IMMEDIATELY AFTER SIGNAL PRESENTED.

• 12/05/2017· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER (BOUCHER VOLKSWAGEN OF FRANKLIN, 6420 S 108TH ST, FRANKLIN, WI 53132), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

• 12/04/2015· ENGINE

  I PURCHASED A 2014 VW JETTA, BRAND NEW FROM VW BOISE IN IDAHO. ON 3 OCCASIONS, I REPORTED AN ISSUE WITH THE CAR SHAKING/LOSING ACCELERATION POWER WHILE DRIVING (A SERIOUS SAFETY ISSUE). IN OCTOBER 2015, I HAD IT IN FOR SERVICE AND EXPLAINED THE SITUATION TO THEM AGAIN, THEY ASSURED ME THAT A SOFTWARE UPDATE WOULD FIX IT. ON 12/02/2015, I WAS DRIVING TO PICK UP MY DAUGHTER AFTER WORK AND A CAR IN FRONT OF ME WAS TURNING. I BRAKED AND THE CAR STARTED TO SHAKE AND STUTTER. I LET OFF OF THE BRAKE AND LIGHTLY PRESSED THE GAS TO ACCELERATE AND THE CAR STARTED SHAKING VIOLENTLY. I IMMEDIATELY TURNED INTO THE PARKING LOT AND MY CAR BLEW A CLOUD OF EXHAUST AND DIED. I HAD TO WAIT OVER 25 MINUTES BEFORE I WAS ABLE TO SPEAK WITH A REP FROM VW ROADSIDE AND THEN I HAD TO WAIT AN ADDITIONAL HOUR BEFORE THE TOW TRUCK WOULD BE ABLE TO TOW MY CAR. I ALSO WAS NOT GIVEN A LOANER BECAUSE THEY STATED THAT THEY HAD NONE AVAILABLE. I HAD TO CALL VW FOR AN UPDATE AS THEY HAD NOT CALLED ME AND THEY SAID IT MIGHT BE BECAUSE OF BAD GAS (WHICH I KNOW IS NOT THE ISSUE AS IT HAS BEEN DOING THIS FOR OVER A YEAR). THEY SAID THEY WOULD CALL ME BEFORE CLOSE OF BUSINESS ON 12/03 WITH ANOTHER UPDATE. I DID NOT GET A CALL BACK AND I FILED A COMPLAINT WITH THE VW CONSUMER'S DEPARTMENT BUT THEY WERE NOT HELPFUL AND SAID THEY'LL HAVE TO REFER IT TO A REGIONAL MANAGER. I AM STILL STUCK WITHOUT MY CAR, WITHOUT ANY EXPLANATION, AND WITHOUT A LOANER VEHICLE.

• 12/03/2021· UNKNOWN OR OTHER

  The transmission stopped working leaving the vehicle to suddenly lose power. My safety was put at risk trying to cross a busy intersection with no way to propel forward. The dealership is aware of the issue.

• 12/03/2018· ELECTRICAL SYSTEM

  IGNITION SWITCH WAS EXTREMELY HARD TO TURN OFF. EVENTUALLY CAR WOULD NOT TURN OFF AT ALL. KEY WAS VERY HOT. VEHICLE RAN FOR OVER 2 HOURS AND WOULD NOT TURN OFF.

• 12/03/2018· STEERING,ELECTRICAL SYSTEM,AIR BAGS

  A FEW WEEKS AGO, I REVERSED (AT AN ANGLE) INTO A PARKING SPOT AND THE STEERING WHEEL STARTED MAKING A CLICKING SOUND. THE SOUND ENSUED WHEN MAKING ANY TURNS WITH THE VEHICLE. ONE DAY, WHILE PARKING, THE STEERING WHEEL CLICKED AND THERE WAS A SNAP SOUND. UPON RE-ENTERING MY VEHICLE, THE AIRBAG ERROR LIGHT CAME ON AND ALL STEERING-MOUNTED CONTROLS WERE DISABLED. AFTER FURTHER RESEARCH, THIS ISSUE IS RELATED THE TO THE CLOCK SPRING ISSUE (RECALL) FOR VOLKSWAGEN VEHICLES. HOWEVER, THE MODEL AND YEAR (JETTA HYBRID, 2014) OF MY CAR IS NOT LISTED UNDER THE RECALL LIST. I HAVE SPOKEN WITH MY LOCAL VW DEALER, AND THEY HAVE BASICALLY TOLD ME THE ISSUE IS NOT COVERED UNDER THE CLOCK SPRING EXTENDED WARRANTED VW ISSUED.

• 12/02/2024· ELECTRICAL SYSTEM

  PTC Heater - Driver side footwell short / overheating Burning smell Climatronic temp set to warm Fan speed on or off Outside air temperature below 35deg fahrenheit Burning plastic and vapor starts filling the cabin within 10 seconds Fear of vehicular fire or related health effects from exposure. No warning codes or lights to indicate an issue.

• 11/29/2021· POWER TRAIN

  Without any warning, the clutch failed to engage with the transmission. There appeared to be sudden loss of power to the wheels, which left the car inoperable. Upon encountering this issue, we had the vehicle towed to a local VW service center. They proceeded to do an inspection of the vehicle and recommended replacing the entire transmission given issues with their mechatronic units. As we later discovered this is an issue that VW is aware of. Recall 34j6 regarding the mechatronic unit and transmission. I called VW Customer Care and they refused to cover any cost associated with the recommended transmission replacement from the service center. Given that this is a known defect, I'd like VW to stand behind their product and cover the cost of repair, which was estimated at around $9000.

• 11/29/2019· AIR BAGS,SERVICE BRAKES

  PASSENGER SIDE AIRBAG NOT WORKING/OFF NOTICE ALONG WITH ABS OFF NOTICE AND UNDERINFLATION NOTICE ALL HAPPENED SIMULTANEOUSLY UPON STARTING CAR AND REMAINS ON. CAR ONLY HAS BEEN DRIVEN 18000 MILES SINCE NEW

• 11/29/2018· FUEL/PROPULSION SYSTEM

  MY JETTA'S FUEL RAIL IS LEAKING AROUND THE SEAL TO THE FUEL INJECTOR(S) AND IS CURRENTLY LEAKING FUEL INTO MY ENGINE COMPARTMENT. I BROUGHT THIS IN 16 MONTHS AGO AND MY DEALER SAID THEY COULD NOT FIND THE ISSUE. I HAVE RECENTLY BROUGHT IT BACK IN AND FOUND OUT THE 2014 JETTA WAS RECALLED FOR THIS EXACT ISSUE BUT THE DEALER IS CLAIMING MY VIN IS NOT COVERED. IS THERE ANYTHING I CAN DO ABOUT THIS?

• 11/28/2020· POWER TRAIN

  THE VEHICLE FAILED TO MOVE AFTER ENTERING INTO GEAR BOTH REVERSE AND DRIVE. IT WAS REPAIRED BY A VW DEALERSHIP AND A YEAR LATER THE SAME PROBLEM HAS OCCURRED. BASED ON PREVIOUS RESEARCH IT APPEARS IT MAY BE PART OF A RECALL DUE TO TRANSMISSION ISSUES. HAD TO PAY OVER $7,000 FOR THE REPAIR

• 11/25/2019· ENGINE

  CAR SHUTS OFF WHILE DRIVING ON HIGHWAY. LOST ALL POWER. PULLED OVER, PLACED IN PARK, AND THEN THE CAR STARTED. ENGINE LIGHT STAYED ON. HAPPEN MULTIPLE TIMES. I DON'T FEEL SAFE DRIVING THIS CAR

• 11/24/2014· ENGINE

  DIESEL EXHAUST SMELL ENTERS CABIN THROUGH INTERIOR CLIMATE CONTROL VENTS. SMELL IS ORIGINATING FROM REAR OF ENGINE, SMELL IS PURE UN TREATED DIESEL EXHAUST. DEALER HAS REPLACED SEVERAL COMPONENTS BUT TO NO AVAIL. UNABLE TO FIND ANY SIGN OF LEAK WITH SMOKE OR PRESSURE TESTING. SMELL ENTERS CABIN WHEN VEHICLE IS STATIONARY, WORSE WHEN COLD OR WHEN ENGINE IS IN THE MIDST OF A DIESEL PARTICULATE FILTER REGENERATION. VWOA SAYS NORMAL AND OPERATES LIKE OTHER VEHICLES. REFUSING TO SEND LEAD TECH OUT TO INVESTIGATE. I CURRENTLY OWN TWO OF THE SAME MODEL OF ENGINE AS IN THIS CAR AND OTHER CAR HAS NEVER SMELLED LIKE DIESEL EXHAUST IN 30,000+ MILES. THERE IS A SMALL LEAK IN THE EXHAUST SYSTEM THAT IS OBVIOUSLY HARD TO IDENTIFY. VWOA SAYS IT IS OK FOR ME TO BREATHE DIESEL FUMES. *TR

• 11/22/2019· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

  AFTER EXITING THE FREEWAY AND GOT TO THE OVERPASS I HAD TO STOP, AFTER A ACCELERATED THE ENGINE SHUT DOWN, LOST ALL ELECTRICAL POWER EXCEPT FOR THE RADIO, FORTUNATELY AFTER THE OVERPASS WAS A DOWNGRADE SO THE CAR WAS ABLE TO COAST TO SAFETY ON TO THE SHOULDER. THIS HAS NOT BEEN THE FIRST INCIDENT WHERE THE VEHICLE HAS LOST COMPLETE POWER WHILE DRIVING IN CITY STREETS. THIS IS MY WIFE'S CAR, SHE HAD COMPLAINED TO ME OF THE CAR NOT STARTING AFTER SHE GOTTEN OFF WORK, WE TRIED TO JUMP STARTED IT AND IT STILL WOULD NOT START, SO IT HAD TO WAIT TILL I GOT OFF FROM WORK. SOON AS I GOT TO THE VEHICLE AFTER MY SHIFT, I TRIED TO CRANK START IT AND THE VEHICLE STARTED WITH OUT HESITATION. WHILE DRIVING IN THE CITY STREET, AFTER MAKING A STOP THE VEHICLE ENGINE SHUT OFF, I WAS UNAWARE SINCE THE RADIO WAS STILL PLAYING, SO MY WIFE POINTED OUT THIS HAD BEEN HAPPENING TO HER AS WELL, EVEN AFTER WE REPLACED THE BATTERY. SO I TOOK THE VEHICLE TO MY MECHANIC AND HE MENTIONED THAT THIS COULD BE AN ALTERNATOR PROBLEM, SO WE REPLACED THE ALTERNATOR AS WELL, BUT THE VEHICLE CONTINUES TO SHUT DOWN OR IT JUST WON'T START. I DECIDED TO CHECK THE WIRING TO THE BATTERY AND TO THE DISTRIBUTOR AND AFTER DOING THIS THE VEHICLE WILL START UP AGAIN. LAST EPISODE WAS ON 11/15/2019 AS I EXITED THE FREEWAY ON MY WAY TO WORK. WHEN I GOT HOME I REMEMBERED THAT MY WIFE HAD HANDED ME A COUPLE OF LATTERS FROM THE VW DEALER WITCH WE HAD OMITTED SINCE WE BOUGHT THE VEHICLE USED IN A CAR LOT. THIS IS HOW I FOUND OUT THAT THESE LETTERS WHERE NOTICES OF THE RECALLS ON THIS PARTICULAR VEHICLE. I SHARED THIS WITH A FRIEND THAT CLAIMS HE ALSO HAD THE SAME PROBLEM WITH A VW VEHICLE HE OWNED, HE EXPLAINED THAT THE PROBLEM IN HIS UNKNOWN VW MODEL, THE ELECTRICAL WIRING WAS AT FAULT. I'M SCHEDULED TO BRING THE VEHICLE IN FOR A RECALL FOR THE KEY COLUMN, WITCH IS NOT ASSOCIATED TO THE PROBLEM ACCORDING TO VW REP.

• 11/21/2018· ENGINE

  TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE COOLANT PUMP FAILED. AN INDEPENDENT MECHANIC ASSESSED THE VEHICLE AND STATED THAT AN UNKNOWN LIQUID SEALANT WAS APPLIED TO THE COOLANT PUMP. THE INDEPENDENT MECHANIC FLUSHED THE COOLANT PUMP AND, AFTER TEST DRIVING THE VEHICLE, A BROWN FOAM EXITED FROM THE COOLANT PUMP SEALING. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE LIQUID SEALANT (BROWN FOAM-LIKE MATERIAL) CREATED A BLOCKAGE WITHIN THE HEATER CORE AND CAUSED THE HEATER TO FAIL WITHIN THE VEHICLE IN COLD TEMPERATURES. VOLKSWAGEN OF DOWNTOWN CHICAGO (1111 NORTH CLARK STREET, CHICAGO, ILLINOIS 60610, (312) 614-0196) WAS MADE AWARE OF THE FAILURE VIA VOICEMAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

• 11/21/2017· EXTERIOR LIGHTING

  JANUARY, THE DRIVER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON THE CITY STREET (REPLACED LIGHT). MARCH, THE PASSENGER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON CITY STREET (REPLACED LIGHT). JUNE, BOTH HEAD LIGHTS STOPPED WORKING WITHIN A MONTH OF EACH OTHER, BOTH WHILE DRIVING AT NIGHT ON RESIDENTIAL ROADS (AGAIN, REPLACED LIGHTS). NOVEMBER, BOTH LIGHTS STOPPED WORKING SHORTLY AFTER I LEFT WORK AND WAS LESS THAN A BLOCK AWAY, AT NIGHT. AFTER TAKING THE VEHICLE IN TO THE DEALERSHIP, DEALERSHIP REPORTS NO ISSUES, BUT DOES ACKNOWLEDGE ONGOING PROBLEM FOR OTHER OWNERS OF THE SAME VEHICLE TYPE. I DO NOT BELIEVE THIS TO BE A LIGHT BULB ISSUE (AS IMPLIED BY THE DEALERSHIP'S SERVICE DEPARTMENT) AND I AM CONCERNED FOR THE SAFETY OF ANYONE WHO MAY ALSO ENCOUNTER THIS PROBLEM.

• 11/21/2017· ELECTRICAL SYSTEM

  CHRONIC ISSUE WITH KEY EITHER NOT TURNING TO START IGNITION OR FAILING TO TURN TO SHUT THE VEHICLE OFF WHILE IN PARK. SALES PERSON SUGGESTED, "JUST TURN THE WHEEL BACK AND FORTH A LOT UNTIL IT WORKS. IT'S A SAFETY FEATURE." AFTER NUMEROUS INCIDENCES VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY ATTEMPTED TO HAVE ME PAY FOR THE FAILURE OF THEIR PRODUCT. UNDER EXTENDED WARRANTY THE HOUSING FOR THE DEFECTIVE PART IS COVERED, BUT NOT THE PART ITSELF. DEFECT IN THE PART IS A KNOWN PROBLEM. THIS IS THE SECOND MAJOR ISSUE I HAVE HAD WITH THIS VEHICLE IN LESS THAN 3 YEARS.

• 11/21/2016· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE, THE TECHNICIAN DIAGNOSED THAT THE BOLT THAT CONNECTED TO THE TRANSMISSION WAS LEAKING FLUID. THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 81,600.

• 11/20/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  IN TRAFFIC, THE SINGLE LOW TONE HORN ON THE JETTA IS BARELY AUDIBLE. THE VW DEALER SERVICE MANAGER SAYS THE HORN IS STANDARD, AND ACCEPTABLE TO THEM AND WILL NOT REPLACE IT. IS A VEHICLE HORN A SAFETY ISSUE? YES. IF THE HORN DOES NOT GIVE OUT SOUND WHICH IS AUDIBLE ON THE ROADWAY, WHAT GOOD IS IT? WHY IS A HORN REQUIRED FOR A VEHICLE INSPECTION STICKER? WHY NOT JUST INSTALL A BICYCLE JINGLE HORN? THERE ARE HORNS THAT ARE LOUD, AFTER MARKET. THE JETTA HORN IS WEAK AND DANGEROUS. PLUS, IT IS NOT LOUD ENOUGH TO BE HEARD IN A PARKING LOT WHEN LOOKING FOR YOUR VEHICLE, WHICH IS ANOTHER SAFETY ISSUE FOR WOMEN AT NIGHT. *TR

• 11/19/2017· UNKNOWN OR OTHERCrash

  VEHICLE WAS STATIONARY, IN PARK, BUT ENGINE WAS RUNNING. I WAS IN PASSENGER SEAT AND REACHED OVER TO TURN CAR OFF WITH KEY. I TURNED KEY TO TURN CAR OFF AND CAR ROLLED FORWARD 50 FEET RUNNING INTO A ROCK ENCASED RAISED FLOWER BED SUSTAINING $5000 WORTH OF DAMAGE.

• 11/18/2023· ENGINE

  Engine experienced excessive oil consumption for years, especially following emissions control software update. Repeated EPC errors where encountered and brought back to multiple dealers who dismissed the issue recommending the use of higher octane fuels and more regular engine oil replacement. Advice was followed. Oil consumption eventually became extreme to the point that in excess of 4 liters where required to fill without any indication of low oil levels. Despite best efforts to maintain engine with sufficient oil to maintain recommend levels many times a year eventual engine knocking was encountered and costly engine replacement was recommended. Issue is well documented publicly with little to no recourse. Car is available for inspection upon request, engine replacement has not been pursued at this time.

• 11/18/2019· UNKNOWN OR OTHER

  TRANSMISSION ISSUE DRIVING HOME ON BELTWAY (I95) TRAVELING @ 58 MPH, WHEN THE CAR JERKED 2 TIME THEN LOST ACCELERATION POWER.

• 11/14/2019· POWER TRAIN

  AT ABOUT 70,000 MILES, AS I WAS DRIVING HOME, THE TRANSMISSION ON MY CAR FAILED AND I WAS ONLY ABLE TO DRIVE IT IN 1ST GEAR. I WAS ABLE TO GET IT TO THE DEALERSHIP, AFTER WHICH THEY TOLD ME THIS WAS DUE TO THE MECHTRONIC UNIT IN MY HYBRID TRANSMISSION FAULTING. I WAS ONE THE HOOK FOR ABOUT $940 A LABOR COSTS TO GET A NEW ONE REPLACED IN MY CAR SO IT CAN RUN. WHEN I SEARCHED ON GOOGLE, I CAME TO FIND OUT THAT THE MECHTRONIC UNIT FAILURE IS A KNOWN ISSUE WITH THIS MODEL AND YEAR OF THE VOLKSWAGEN JETTA HYBRID AND IS DUE TO IT'S FAULTY DESIGN. THERE WAS A RECALL HOWEVER, IT DOES NOT INCLUDE MY PARTICULAR VIN. I AM HOPING THAT SOMEDAY THE RECALL IS EXPANDED TO INCLUDE MY VIN AS THIS HAS HAPPENED WITH SEVERAL OTHER 2014 VOLKSWAGEN JETTA HYBRIDS. VERY EXPENSIVE THING TO HAVE FAIL SO EARLY IN THE LIFE OF THE CAR.

• 11/14/2016· ELECTRICAL SYSTEM

  FAULTY IGNITION SWITCH. LOCKS ON THE "ON" OR "OFF" POSITION.WHEN THE VEHICLE IS STATIONARY IT IS HARD TO TURN IT ON OR OFF BECAUSE IT LOCKS.