2014 Subaru XV Crosstrek

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2021· HYBRID PROPULSION SYSTEM

  The contact owns a 2014 Subaru XV Crosstrek. The contact stated that while driving at an undisclosed speed, the "Check Hybrid System" message was displayed on the instrument panel before the hybrid system shut off. The vehicle was taken to the dealer and diagnosed with high voltage battery failure due to the battery being filled with water. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 77,800.

• 12/30/2019· SUSPENSION

  AROUND SEPT. 2019 MY 2014 SUBARU CROSSTREK STARTED MAKING A CLICKING NOISE WHEN I MADE A LEFT OR RIGHT TURN FROM A STOP. MY SUBARU HAD 47,000 MILES ON IT. THE NOISE CONTINUED TO GET WORSE AND IT STARTED HAVING A VIBRATION IN IT. ITS NOW STARTING TO CATCH WHEN YOU MAKE A LEFT OR RIGHT TURN FROM A STOP. I HAD IT CHECKED OUT AND WAS TOLD MY CV AXLES ARE BAD AND THAT'S CAUSING THE PROBLEM.

• 12/28/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

  THE CAR CANNOT MOVE DUE TO IT IS UNABLE TO SHIFT OUT OF PARK. THE BRAKE LIGHT DOESNT COME ON --BELIEVE IT IS THE BRAKE SWITCH SOMETIME DOESN'T WORK DEALER WONT ADMIT PROBLEM

• 12/18/2014· AIR BAGS,VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

• 12/16/2021· SERVICE BRAKES

  Rolling into a stop sign, the brakes did not work and was stuck- extremely difficult to step on. It eventually loosened after about 7 seconds and I was able to stop, but had to run the stop sign and almost hit a car. This occurred when the temperature was about 25 degrees F outside. Upon reading on forums and in a Subaru bulletin (# 06-79-20), it seems like this is a common occurrence for many Subaru owners when the temperature drops.

• 12/15/2016· VISIBILITY/WIPER

  THE ISSUE: RIGHT PASSENGER SIDE WIPER DOES NOT CLEAR THE WINDSHIELD PROPERLY AND ICES UP SO BADLY THAT IT AFFECTS THE DRIVER SIDE WIPER AND VISIBILITY TO THE POINT THAT I HAVE TO PULL OFF THE ROAD AND MANUALLY CLEAR THE WINDSHIELD AND WIPERS BY HAND AND WITH A SCRAPPER, HENCE A SAFETY ISSUE. STEPS TAKEN PER SUBARU SERVICE DEPARTMENT. 1.) REPLACE WIPERS, NOT RESOLVED. 2.) REPLACED WIPER ARMS, NOT RESOLVED. 3.) SUBARU SAID IT MAY BE THE WINDSHIELD IS OUT OF SHAPE, FLAT SPOT. I ASKED IF THAT'S WARRANTY SINCE IT CAME ON THE CAR WHEN I PURCHASED IT NEW, NO, I HAD TO PAY FOR IT; NOT RESOLVED. 4.) REPLACED WIPERS 3 MORE TIMES WITH DIFFERENT BRANDS; ISSUE NOT RESOLVED. 5.) CALLED SUBARU CUSTOMER SERVICE DEPARTMENT WITH A COPY OF ALL WARRANTY AND SERVICE WORK TO DATE. AFTER A MONTH THEY REFERRED MY BACK TO THE DEALER TO HAVE THE WIPERS REPLACED. IT IS OBVIOUSLY NOT THE WIPERS. THE ONLY WAY TO KEEP THE WINDSHIELD FROM FREEZING TO THE POINT OF NOT BEING SAFE TO DRIVE IN MILD SNOW WEATHER IS TO RUN THE DEFROST AT 100% FAN SPEED AND MAXIMUM TEMPERATE CONTINUALLY AND TO TURN ON THE WIPER HEAT ELEMENT. I HAVE NEVER HAD A VEHICLE ICE UP SO EASILY. THIS HAPPENS ON AT ANY SPEED. THE WIPER DOES NOT CLEAR OR MAKE CONTACT ENOUGH TO CLEAR WATER AND LEAVES A THIN LAYER THAT INSTANTLY FREEZES THUS PROMOTING THE FREEZING FEEDBACK LOOP. THE ISSUE HAS BEEN HARD FOR SUBARU TO REPLICATE BECAUSE IT HAS TO BE COLD AND SNOWING AND I HAVE TO HAVE IT IN THE DEALER AT THE TIME OF COLD AND SNOWY WEATHER. I HAVE BEEN TOLD BY MULTIPLE SUBARU EMPLOYEES THAT "IT MAY BE A DESIGN ISSUE WITH THE CAR AND THERE IS NOTHING WE CAN DO". I FIND THAT DIFFICULT TO ACCEPT SINCE THE CROSSTREK IS MARKETED TO OUTDOORS LIFESTYLES. I HAVE HAD 6 OTHER VEHICLES IN MY LIFETIME, NON HAVE HAD THIS FREEZING ISSUE. I WILL NOT TAKE PASSENGERS IN MY CAR WHEN IT SNOWS BECAUSE I FEEL IT'S UNSAFE. KINDLY CT OWNER

• 12/14/2018· VEHICLE SPEED CONTROL,ENGINECrash

  TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.

• 12/11/2024· UNKNOWN OR OTHER

  Key was stuck in the ignition and left me stranded unable to leave my car. I took the car to the Subaru dealership for them to assess and repair the issue. During this time the service desk confirmed it was a known issue with the CVT park range switch. They advised me that Subaru of America had done a warranty extension but that I was now outside of the time window for it to be covered. Upon further research this was an issue that was all over the Subaru forum boards with similar issues. I contacted Subaru of America in order to be reimbursed and was offer a $100 as a goodwill gesture and they kept referring to the warranty being extended to cover the issue. Subaru of America failed to issue a recall and instead did the "secret warranty extension" to avoid having to inform their customers and impact their reliability numbers. This is extremely concerning that a brand that is known for reliability would knowingly behave in this way and has me questioning what other items have they done this "secret warranty extension" on instead of following the recall process.

• 12/11/2023· AIR BAGS

  Airbag deployed for no reason, while pulling forward slowly from a parking spot. An airbag that deploys when there is no impact or collision is a clear risk to the safety of the driver, passengers and other drivers on the road.

• 12/10/2018· STRUCTURE

  HOOD LATCH DISENGAGED WITHOUT WARNING WHILE TRAVELING 60MPH ON A HIGHWAY. THIS CAUSED SEVERE HOOD AND WINDSHIELD DAMAGE AND COMPLETE LOSS OF VISIBILITY. THIS COULD HAVE EASILY ENDED IN FATALITY.

• 12/04/2018· ELECTRICAL SYSTEM

  HORN DOES NOT WORK. MANY TIMES I'VE HAD TO SWERVE OUT OF THE WAY OF TRAFFIC ABOUT TO HIT ME BECAUSE MY HORN DOESN'T WORK. A FEW TIMES I HAVE ALMOST RUN INTO OTHERS TRYING TO AVOID A COLLISION THAT WOULD ARGUABLY BE MUCH WORSE THAN LETTING SOMEONE HIT ME. I'VE DONE SOME RESEARCH AND WHAT OTHERS HAVE FOUND IS THAT IT'S THE CLOCK SPRING OR WIRING THAT NEEDS TO BE REPLACED/REPAIRED. I'M ASSUMING THE HORN STOPPED WORKING WHEN I TURNED MY WHEEL. OTHERS HAVE HAD THIS ISSUE TOO, BUT I'M NOT SURE IF THEY'VE FILED ANYTHING FORMALLY.

• 11/23/2021· POWER TRAIN

  The clutch throw out bearing and clutch needs to be replaced at 54,000 miles because of failure. This is a $2000 repair! This is a KNOWN issue, why isn’t this a recall?

• 11/21/2017· POWER TRAIN

  AT 57,000 MILES, THE CAR DEVELOPED A POPPING AND RUBBING NOISE COMING FROM THE POWERTRAIN AND FRONT END. THE DEALER DIAGNOSTIC REVEALED THAT THE ENTIRE TRANSMISSION HAD TO BE EITHER REPLACED OR REMANUFACTURED. THIS HAS RESULTED IN THE LOSS OF THE CAR FOR OVER 2 WEEKS AND COUNTING. SUBARU IS APPARENTLY AWARE OF THE TRANSMISSION ISSUE WHICH RESULTED IN AN EXTENDED WARRANTY FOR ALL AFFECTED VEHICLES, HOWEVER THE TOTAL FAILURE OF THE TRANSMISSION WHILE DRIVING WOULD PUT PEOPLE AT GREAT RISK.

• 11/19/2018· SUSPENSION,POWER TRAIN

  MY VEHICLE WAS PURCHASED BY ME AT 24K MILES I HAVE DRIVEN NOW TO 70K MILES AND NEED 2 NEW FRONT AXELS. I HAVE BEEN SITTING AT THE DEALERSHIP FOR 3 HOURS AND THEY HAVE GONE THROUGH 3 DIFFERENT REPLACEMENT AXELS ON THE LEFT SIDE. THIS IS NOT THE FIRST TIME THIS CAR HAS GIVEN ME ISSUES BUT BEING LESS THAN 100K MILES AND NEEDING 2 NEW AXLES?? THAT IS INSANE. THE CAR CLICKS WHEN I TURN AND MAKES A CLUNKING NOISE

• 11/16/2020· POWER TRAIN

  I AM HAVING AN ISSUE WITH MY KEY NOT BEING RELEASED FROM THE IGNITION ONCE THE VEHICLE IS PUT INTO PARK AND TURNED OFF. I HAVE RESEARCHED THIS AND IT IS A KNOWN ISSUE CAUSED BY THE SHIFTER PLATE GUIDE NOT BEING INSTALLED CORRECTLY AT THE FACTORY ON MY VEHICLE MODEL AND CAN COST ANYWHERE FROM $350-$450 TO REPAIR AT A DEALER. AS THIS IS A KNOWN FACTORY ISSUE I BELIEVE THIS SHOULD BE COVERED UNDER A RECALL BY SUBARU. IT IS NOT ANYTHING THAT I AS AN OWNER COULD PREVENT THROUGH REGULAR MAINTENANCE. THIS COULD LEAD TO SAFETY ISSUES AS THE SHIFTER PLATE CONTINUES TO WEAR DUE TO INCORRECT INSTALLATION. THE ISSUE BEGAN IN JUNE 2020.

• 11/13/2014· EQUIPMENT,ENGINE

  2014 SUBARU CROSSTREK VEHICLE CONSUMED OVER FIVE QUARTS OF OIL BEFORE REACHING 9000 MILES*CW THE CONSUMER ALSO STATED THE DEALER DID NOT INSTALL THE KAYAK RACK SECURELY ON TOP OF THE ROOF. *JB

• 11/11/2017· ELECTRICAL SYSTEM,ENGINEFire

  ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.

• 11/06/2014· STEERINGCrash

  TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO LOSE CONTROL AND CRASH THE VEHICLE. THE CONTACT AND THE PASSENGER SUSTAINED LACERATIONS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.

• 11/05/2018· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

  THE LOW BEAM HEADLIGHTS OCCASIONALLY FAIL TO WORK AT NIGHT WHEN THE VEHICLE IS IN MOTION ON CITY STREETS AND HIGHWAYS, EVEN THOUGH THE SWITCH IS ON. THE CAR HAS RUNNING LIGHTS THAT FUNCTION AT ALL TIMES. ON THE ONE HAND, THE COMBINATION ALLOWS OTHER DRIVERS TO SEE US. ON THE OTHER HAND, IT MAKES IT BARELY POSSIBLE FOR US TO SEE LANE MARKS AND PEDESTRIANS.

• 10/30/2017· POWER TRAIN,UNKNOWN OR OTHER

  NORMAL ACCELERRATION VEHICLE MAKES WINDING NOISE. DOES NOT ACCELERATE, ENGINE RPM INCREASES. PROLONG TIME TO ACCELERATE TO NORMAL SPEED AT THE TIME.(I.E. 50MPH).

• 10/21/2019· UNKNOWN OR OTHER

  THE REAR WINDOW BROKE ON ITS OWN. THE VEHICLE WAS PARKED IN A SUPERMARKET PARKING LOT AND SUDDENLY BROKE WITH NO IMPACT. THERE WAS NO EVIDENCE OF IMPACT OR SOMETHING IN THE CAR. POLICE WERE CALLED.

• 10/17/2019· UNKNOWN OR OTHER,ENGINE

  I HAVE EXPERIENCED ROUGH IDLING WITH MY 2014 CROSSTREK LIMITED FOR ABOUT A YEAR. DURING THIS TIME MY CHECK OIL LIGHT HAS COME ON TWICE. I BROUGHT MY CAR INTO THE DEALERSHIP IN FAYETTEVILLE, AR WHERE THEY BEGAN THE OIL CONSUMPTION TEST PROCESS. THUS FAR THE DEALERSHIP HAS FLUSHED MY COOLANT AND OIL AND REPLACING O-RINGS AND VALVES, REPLACED MORE O-RINGS AND MY AC COMPRESSOR, AND COMPLETED FOUR OIL CONSUMPTION TESTS EACH TIME I DROVE 1,200 MILES AND CONSUMED 8OZ OIL (10.1OZ IS CONSIDERED FAILING). MY CAR CONTINUES TO ROUGH IDLE TO THE POINT THAT I CANNOT LET IT IDLE INSIDE THE GARAGE WITHOUT SHAKING THE WALLS INSIDE THE HOUSE. THE ROUGH IDLE HAPPENS ALL THE TIME, WHEN I FIRST START THE CAR, AFTER I HAVE DRIVEN FOR A WHILE, AND DURING ROUTINE TRIPS AROUND TOWN, ANYTIME THE CAR IS IDLING. THE DEALERSHIP HAS ADVISED ME THAT ROUGH IDLE AND OIL CONSUMPTION IS NORMAL WITH CROSSTREKS AND NOTHING SHOWS ON THE COMPUTER SCANNER. THEY REFUSE TO DO A MECHANICAL CHECK TO FURTHER DIAGNOSE THE ISSUE.

• 10/15/2020· AIR BAGS

  THE PASSENGER SIDE AIR BAG SHUTS OFF AFTER DRIVING IN THE VEHICLE FOR 45 MINS OR MORE. THE VEHICLE IS STILL IN MOTION WHEN THE AIR BAG SYMBOLS ON THE DASHBOARD SIGNALS IT IS NOW SHUT OFF. THE PASSENGER IS STILL SEATED IN THE SEAT. THE VEHICLE MAY BE ON CITY STREET OR HIGHWAY, IT MAKES NO DIFFERENCE.

• 10/13/2018· EXTERIOR LIGHTING

  IT IS OCTOBER 2018 AND I HAVE REPLACED MY HEADLIGHTS THREE TIMES SINCE FEBRUARY 2018. THE LIGHTS CONTINUOUSLY BURN OUT. I HAVE READ FORUMS ONLINE OF OTHERS COMPLAINING ABOUT THIS, AS WELL.

• 10/10/2024· UNKNOWN OR OTHER

  Horn does not work. No warning indicating malfunctioned horn. Unable to signal other vehicles to prevent car crash. The broken horn has been inspected by mechanic.

• 10/07/2019· POWER TRAIN,ENGINE

  DRIVING ON THE FREEWAY AT 60MPH, WARM DAY (75) A/C WAS ON, STARTING TO ACCELERATE UP A SLIGHT INCLINE, THE ENGINE LOST POWER AND CAR STARTED SLOWING DOWN. THE GAS PEDAL/ACCELERATION WAS NOT WORKING. THE CAR WENT LIMP AND ACTED AS IF IT WAS IN NEUTRAL. WHILE TRYING TO PULL OVER TO THE SIDE OF THE FREEWAY, THE ACCELERATION KICKED BACK IN AS IF NOTHING HAPPENED. THIS HAPPENED TWICE. THE SECOND TIME I WAS DRIVING ON CITY STREETS AT 40MPH, SAME CONDITIONS OUTSIDE, AND GOING UP A SLIGHT HILL IN SAN FRANCISCO, THE POWER DIES/GOES LIMP, A FEW SECONDS LATER, POWER ON ACCELERATION COMES BACK. THERE WAS NO CHECK ENGINE LIGHT ON.

• 10/03/2016· POWER TRAIN

  TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING 65 MPH, ALL FOUR WHEELS LOCKED UP AND THE AUTOMATIC TRANSMISSION TEMPERATURE WARNING INDICATOR ILLUMINATED. THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY. THE POLICE DEPARTMENT WAS PRESENT. THE VEHICLE WAS DRAGGED OFF THE ROAD BY A TOW TRUCK AND TOWED TO A TIRE SHOP NEARBY THEN TO THE DEALER. IT WAS DIAGNOSED THAT THE FRONT DIFFERENTIAL OIL LEAKED INTO THE TRANSMISSION AND CAUSED THE VEHICLE TO SHUT OFF. THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS TRADED FOR A DIFFERENT ONE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT, AN HOUR AND A HALF BEFORE THE FAILURE, THE VEHICLE WAS AT THE DEALER TO INSPECT THE ATF WARNING INDICATOR THAT WAS ILLUMINATED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. UPDATED 03/29/17 LJ *TR

• 09/27/2025· AIR BAGS,SERVICE BRAKES

  Some times the passenger airbag light comes on and off. This is a reoccurring problem and I don’t see any recalls on this

• 09/23/2014· SUSPENSION

  STRUT MOUNT BOLT SHEARED OFF WHEN USING A TORQUE WRENCH AT THE CORRECT SETTING. WEAK BOLT COULD LEAD TO AN ACCIDENT. *TR

• 09/23/2014· STRUCTURE

  PAINT IS PEELING FROM NEW CAR BUMPER. SUBARU REFUSES TO FIX UNDER WARRANTY. *TR

• 09/23/2014· EXTERIOR LIGHTING,STRUCTURE

  WHILE WASHING MY CAR, MY FINGER SLIPPED INTO A HOLE SURROUNDED BY METAL AND SLICED MY FINGER. THE HOLES SHOULD EITHER BE CAPPED OR FILED DOWN SINCE THIS IS AN AREA RIGHT NEAR THE REAR HATCH RELEASE AND LICENSE PLATE BULB. *TR

• 09/21/2014· STEERING

  ON MULTIPLE OCCASIONS, PRIOR TO INCIDENT DATE/MILEAGE, THIS VEHICLE HAS BEEN PULLING TO THE RIGHT SINCE WE TOOK OWNERSHIP ABOUT 6 MONTHS AGO. MOST RECENTLY MY WIFE WAS DRIVING, HAD LOOKED OVER FOR SOMETHING THAT FELL ON THE SEAT, AND REALIZED SHE WAS HEADING FOR THE CURB WITHOUT KNOWING IT AS IT CONTINUES TO PULL RIGHT. THIS CAR HAS A TORQUE STEER CONDITION, AND ROUTINELY REQUIRES MORE PRESSURE ON THE WHEEL, TO THE LEFT, TO KEEP THE CAR GOING STRAIGHT. ONCE ACCELERATING IT PULLS RIGHT, THEN AS YOU RELEASE THE ACCELERATOR, IT GOES BACK TOWARDS LEFT. IT WILL ALSO DRIFT TO THE RIGHT, WITHOUT ACCELERATION, THOUGH NOT ALWAYS. HAS BEEN IN SHOP 3 TIMES FOR SAME. FIRST TIME WAS TOLD AIR PRESSURE WAS DIFFERENT FROM DELIVERY OF VEHICLE AND ALIGNMENT WAS CORRECT. 2ND TIME THEY SAID IT WASN'T HAPPENING, AND THAT IT WAS ALL OKAY. THIRD TIME THEY SAID THE REAR ALIGNMENT WAS OFF. THE STEERING WHEEL APPEARS TO BE SLIGHTLY OFF AS WELL. IN ADDITION, THE CAR MAKES A SMALL THUMPING SOUND, COMING FROM RIGHT FRONT WHEEL/TIRE AREA, WHEN GOING OVER SMALL BUMPS. LASTLY, THE BODY MOLDING ON THE LEFT SIDE, UNDER THE DRIVERS DOOR, KEEPS PULLING AWAY FROM THE CAR. WAS JUST SERVICED FOR SAME, WITH NEW CLIPS AND MOLDING, AND IT IS WORSE THAN WHEN IT WENT IT. TO ME, IT SEEMS LIKE THIS CAR WAS EITHER IN AN ACCIDENT (BOUGHT IT NEW) AND FIXED BEFORE DELIVERY (OR) THAT IT IS BENT AND THUS NOTHING IS LINING UP RIGHT. *TR

• 09/09/2024· SEAT BELTS

  Passenger side seatbelt stopped locked up and stopped retracting from the device that rolls up the strap into the box.

• 09/06/2015· SEATS

  THE DRIVER HEADREST. I AM A 72 YEAR OLD DRIVER WHO IS 5'. I JUST PURCHASED THIS USED CAR ON 9/4/15, HAVE GONE MAYBE 20 MILES SO FAR, AND MY NECK IS KILLING ME. THE HEADREST JUST DOSEN'T HIT THE BACK OF MY HEAD OR TOP OF MY HEAD AT ANY POINT THAT IS COMFORTABLE AND NOW, SO SOON, MY NECK HURTS! I FEEL LESS IN CONTROL OF THIS CAR BECAUSE I AM ALREADY ADAPTING BY LEANING FORWARD SLIGHTLY SO THAT THIS THING IS NOT BUMPING MY NECK/HEAD. AS FAR AS I CAN TELL AT THIS POINT, I CAN'T TILT HEADREST BACK, ONLY UP AND DOWN....AND NO HEIGHT ACCOMMODATES ME.

• 08/23/2019· ELECTRICAL SYSTEM

  THE HORN HAS STOPPED WORKING ON THE VEHICLE. DOES NOT MATTER WHAT POSITION THE STEERING WHEEL IS IN OR IF I AM DRIVING OR STATIONARY. I AM AT 72,000 MILES. I HAD THE ISSUE CHECKED BY A MECHANIC - FUSES WERE CHANGED AND CHECKED, BUT THE PROBLEM PERSISTS. I DID AN INTERNET SEARCH WHICH REVEALED OTHER DRIVERS WITH THE SAME PROBLEM. I SAW A RECALL IN AUSTRALIA WHICH: VIBRATION OVER AN EXTENDED PERIOD COULD RESULT IN A METAL PLATE WITHIN THE STEERING COLUMN WEARING AWAY THE WIRING INSULATION. THE SHORT CIRCUIT COULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY. THE ISSUE COULD ALSO SHORT OUT THE FUSE FOR THE ENGINE MANAGEMENT SYSTEM'S ECU SHUTTING OFF THE ENGINE.

• 08/18/2020· ENGINE

  EXCESSIVE OIL CONSUMPTION. OIL LIGHTS COMES ON EVERY 1000 MILES

• 08/12/2026· SEATS

  Metal Frame of side torso area of seat wore through foam. very sharp and painful could possibly cut skin and impact in crash could be medically dangerous.

• 08/10/2020· AIR BAGS

  FRONT PASSENGER AIRBAG LIGHT (SHOWN NEXT TO CLOCK) WILL PERIODICALLY SWITCH FROM ON TO OFF WHILE THE SEAT IS OCCUPIED. THIS PROBLEM HAPPENS WHILE THE CAR IS IN MOTION, FREQUENTLY ON LONGER TRIPS. RESTARTING THE CAR DOES NOT FIX THE ISSUE, NOR DOES READJUSTING THE SEAT. OTHERS HAVE SUGGESTED THAT THIS MAY BE DUE TO MOISTURE SATURATING THE SENSOR, SUCH AS FROM A GYM SESSION OR HOT SUMMER ROADTRIP. THE SENSOR WILL GO BACK TO NORMAL AFTER A DAY OR MORE.

• 08/05/2022· SERVICE BRAKES

  Rear brake rotors and pads are wearing prematurely. Repairs to replace both were done in 2020 with mileage of 50,786. They needed to be done again in 2022 with mileage of only 63,000.

• 08/05/2021· POWER TRAIN

  On June 11, 2021, my wife and I were driving our 2014 Subaru Crosstrek (120,000 miles) from Milwaukee to Manitowish Waters, WI. About 20 miles north of Milwaukee on I-41 Northbound, my wife was driving at 70 mph when suddenly we both noticed a strong lurching from the CVT transmission. This was followed a few seconds later by a complete lockup of all four wheels on our car. Fortunately this did not happen in the left lane or we would've been in a terrible accident. My wife managed to steer the skidding car onto the highway shoulder until it came to a rest. The engine was still running. The transmission was completely dead. We called a towing company to tow the car to Sommers Subaru in Mequon WI. They diagnosed the problem as sudden catastrophic transmission failure and told us that the 2014 Crosstrek had tons of problems with the CVT. We told the service department that we could have been seriously injured or killed had my wife not been driving in the right lane of the interstate. We paid $7,800 for a remanufactured CVT as the power train was out of warranty. I have seen one other report of catastrophic CVT failure on your website involving a 2014 Crosstrek (Danbury CT). I'm sure there are others out in the world who have also suffered this, and God knows how many may have resulted in accidents with injuries or death. Perhaps they did not know to contact NHTSA with their experiences. I pray that you will initiate an investigation into this issue and force Subaru USA to issue a recall on their 2014 Crosstreks to replace the transmissions that are the source of these frightening incidents. Thank you.

• 07/27/2021· POWER TRAIN

  Multiple alerts and codes displayed for vehicle control system mostly related to transmission system.

• 07/23/2019· POWER TRAIN

  SUBARU XV CROSSTREK AXLE FAILURE I BOUGHT MY 2014 SUBARU XV CROSSTREK IN JAN 2014. AT 50K HEARD A CLICKING SOUND IN THE FRONTEND. TOOK IT TO THE DEALER AND THEY DIAGNOSED A BROKEN DRIVER SIDE AXLE. IN JULY 2019 (AT APPROXIMATELY 80K ON THE ODOMETER) I HEARD A SIMILAR CLICKING SOUND COMING FROM THE FRONT OF THE CAR WHEN TURNING. I TOOK IT TO THE DEALER FOR A BRAKE LIGHT SWITCH RECALL. THEY INSPECTED THE VEHICLE AND THIS TIME IT WAS MY RIGHT AXLE THAT HAD TO BE REPLACED. I HAVE RESEARCHED THE ISSUE ON THE INTERNET AND HAVE LEARNED THAT MANY OTHER CROSSTREK OWNERS HAVE EXPERIENCED SIMILAR AXLE FAILURES AND REPLACEMENTS. SOUNDS LIKE THE AXLES ARE DEFECTIVE AND POSSIBLY A SAFETY ISSUE.

• 07/19/2020· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I WAS DRIVING THE CAR WHEN ALL THE LIGHTS ON DASH COME ON. CONSTANT JERKING/BUCKING OF THE CAR WITHOUT INCREASING PRESSURE TO THE GAS PEDDLE. METER RPMS INDICATOR NEEDLE IS ERRATIC MOVING BACK AND FORTH WHILE THE ENGINE REVS. THE MPG NEEDLE GOES FROM PLUS TO MINUS ERRATICALLY ALSO. AT THIS TIME THE CAR IS NOT DEPENDABLE. I HAVE BROUGHT THE CAR TO GRANITE SUBARU 4 TIMES FOR THE SAME COMPLAINT. THEY SAY THEY HAVE USED THE DIAGNOSTIC METER TO DETERMINE THE PROBLEM BUT IT STILL REMAINS, NOW EVEN WORSE. I HAVE DISCUSSED THE PROBLEM WITH A ENGINEER AND 2 AUTO MECHANICS WHO FEEL THE PROBLEM IS WITH THE COMPUTER. I MENTIONED THIS TO GRANITE SUBARU AND WAS TOLD THAT WAS NOT THE PROBLEM. MY PLAN AT THIS TIME IS TO BRING MY CAR TO AUTOZONE AND HAVE THEM EVALUATE MY CAR. I AM HOPING TO GET A LIST OF ERROR CODES TO BRING TO SUBARU WITH THE HOPE THAT THE 5TH TIME WILL BE MY LAST. I HAVE RECEIPTS FOR WHAT HAS TRANSPIRED SO FAR BUT DO NOT HAVE A WAY TO UPLOAD THEM AND SEND WITH THIS REPORT. PLEASE SEND ADDRESS AND I WILL MAKE COPIES AND SEND. THANK YOU.

• 07/17/2017· POWER TRAIN

  AUTOMOBILE WAS TAKEN TO HAVE AN OIL CHANGE AND WHEN CAR WAS ATTEMPTED TO DRIVE OUT THERE WAS A SLIPPAGE OF THE DRIVE TRAIN. I STOPPED AND HAD THE CAR CARRIED TO A MECHANIC THAT I TRUSTED. I EXPLAINED TO HIM WHAT I HAD OBSERVED AT THE CHANGING OF THE OIL AND AS A PRECAUTION HE DRAINED BOTH THE OIL AND THE TRANSMISSION AS I TOLD HIM THAT IT WAS POSSIBLE THAT THEY MAY HAVE DRAINED THE TRANSMISSION OIL. HE REPLACE THE TRANSMISSION OIL WITH THE PROPER TRANSMISSION FLUID AS CALLED FOR BY SUBARU. THE CAR STILL WOULD NOT RUN PROPERLY. I THEN HAD THE CAR TRANSPORTED TO THE SUBARU DEALER HERE IN ATLANTA, GEORGIA, CLASSIC CADILLAC. THE SUBARU DEALER SAID THAT THEY COULD NOT TELL ME WAS WRONG, HOWEVER I WAS TOLD THAT THEY WOULD HAVE TO REPLACE THE TRANSMISSION. WE THEN CALLED THE SUBARU NATIONAL OFFICE AND WAS TOLD THAT THE WARRANTY WAS VOIDED BECAUSE OF THE FACT THAT MAINTENANCE HAD BEEN PERFORMED BY AN UNAUTHORIZED COMPANY AND NOT BY SUBARU. THE PERSON SPOKEN TO WAS A MS. S. BROWN WHO IDENTIFIED HERSELF AS THE PERSON AT SUBARU THAT WAS RESPONSIBLE FOR WARRANTIES. MS. BROWN INSISTED THAT THE OIL CHANGE AND THE REPLACEMENT OF THE TRANSMISSION FLUID. THE REPLACEMENT TRANSMISSION S TRANSMISSION WAS QUOTED AS $7,800.00. THIS IS SO EVEN THOUGH NO ONE FROM SUBARU COULD TELL US WHAT WAS WRONG WITH THE TRANSMISSION THAT REQUIRED THAT IT BE REPLACED. I WOULD APPEAR THAT WE ARE THE VICTIMS OF THE REFUSAL OF SUBARU NOT TO ISSUE A RECALL ON THE TRANSMISSION EVEN THOUGH THERE ARE THOUSANDS OF CASES OF TRANSMISSIONS PROBLEMS, THIS IS SO EVEN THOUGH WE JUST RECEIVED A LETTER FROM SUBARU EXTENDING THE WARRANTY ON THE POWER TRAIN. THE CAR WAS NOT DRIVEN AT ANY TIME DURING EACH TIME THAT THE CAR WAS LOOKED BY ANY MECHANICS.

• 07/15/2019· SERVICE BRAKES

  2014 SUBARU XV CROSSTREK. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-149. *LD THE CONSUMER STATED THE DEALER WAS UNABLE TO PROVIDE AN APPOINTMENT TO HAVE THE RECALL PERFORMED. *JS

• 07/14/2016· VISIBILITY/WIPER

  THIS HAPPENED ON 2/26/2014: I WAS DRIVING MY HYBRID CROSSTREK THIS MORNING ON THE INTERSTATE. I HAD BEEN ON THE ROAD ABOUT 20-25 MINUTES. I HEARD A LOUD BANG AND HAD GLASS ALL OVER ME. I PULLED OVER TO THE SIDE OF THE ROAD QUICKLY. THANKFULLY MY GRANDSON OR ANOTHER PASSENGER WERE NOT WITH ME AS THEY WOULD HAVE HAD GLASS ALL OVER THEM TOO.

• 07/08/2025· ENGINE

  I am reporting a complete engine failure on my 2014 Subaru Crosstrek at 140,000 miles due to a valve spring issue that appears to match Subaru’s Recall WTY-84 (NHTSA Campaign 18V772000). I checked my VIN and it currently shows no open recalls, but I’ve reviewed Subaru’s own documentation that lists 2013–2016 Crosstreks as affected by this defect. My vehicle clearly falls within that production range and has now suffered the exact failure described in that recall — a fractured valve spring causing a complete engine malfunction. I never received a recall notice, and when I contacted Subaru, they acknowledged the VIN wasn’t included in the recall despite the year, make, model, and symptoms matching exactly. This raises concern that the recall scope is too narrow and is excluding other affected vehicles. This failure created a safety issue due to sudden engine loss while driving and has led to significant repair costs that I believe should have been prevented. I am asking NHTSA to investigate whether additional VINs — including mine — should be added to the recall to prevent further safety risks for other Subaru owners in the same situation.

• 07/08/2019· UNKNOWN OR OTHER

  THE HORN ONLY WORKS WHEN THE STEERING WHEEL IS TURNED. IF YOU ARE DRIVING STRAIGHT, THE HORN DOES NOT WORK. A WORKING HORN IS NECESSARY TO PREVENT PEOPLE CRASHING INTO YOU. IF YOU TURN RIGHT ON A STRAIGHT ROAD TO SOUND THE HORN, IT IS NOT SAFE TO DRIVE OFF THE ROAD OR INTO ANOTHER LANE TO SOUND A HORN. THE VEHICLE WAS IN MOTION WHEN THE PROBLEM OCCURRED. LOOKING ONLINE, IT LOOKS LIKE A COMMON PROBLEM.

• 07/07/2017· VEHICLE SPEED CONTROL

  I WAS DRIVING ON THE TURNPIKE, ALL MY DASH LIGHTS WENT ON, & THE CAR STARTED BUCKING LIKE AN UNBROKEN HORSE AT 70 MILES AN HOUR WHILE I WAS SURROUNDED BY TRACTOR TRAILERS. I MANAGED TO GET HOME BY SWITCHING THE CAR TO MANUAL SHIFTING. TAKING THE CAR TO THE SUBARU DEALER, I WAS TOLD BY THE SERVICE DEPARTMENT: 1. THAT RODENTS HAD EATEN PARTIALLY THROUGH MY SPEED SENSOR WIRE AND IT FINALLY COMPLETELY DISCONNECTED WHILE I WAS ON THE HIGHWAY. THE SPEED SENSOR WIRE IS WHAT TELLS THE TRANSMISSION TO SHIFT. 2. THAT THEY SEE THIS PROBLEM AT LEAST 1 TO 2 TIMES A DAY!! 3. THAT THE SENSOR WIRE IS COATED WITH PEANUT OIL!!! (ARE YOU KIDDING ME?) 4. THAT IT WAS NOT COVERED UNDER MY 6 YEAR, 600,000 MILE EXTENDED WARRANTY PURCHASED IN ADDITION TO THE VEHICLE. AND YES, THE WIRE WAS REPLACED WITH THE EXACT SAME WIRE WHICH THEY CANNOT GUARANTEE THIS WON'T HAPPEN AGAIN. THE DEALER'S SOLUTION: MOTHBALLS AROUND MY CAR EVERY TIME I PARK ANYWHERE OR URINATE AROUND MY CAR. HUMANS ARE APPARENTLY THE BEST 'PREDATOR' TO DETER RODENTS. MY 16 YEAR OLD SON IS LEARNING TO DRIVE & I HAD BEEN TEACHING HIM TO DRIVE ON MY SUBARU BELIEVING IT TO BE THE SAFER OF MY FAMILY'S VEHICLES. HE WOULD HAVE PANICKED ON THE HIGHWAY IF THAT HAPPENED TO HIM AND SOMEONE WOULD BE HURT, IF NOT DEAD. AS IT WAS, WITH 20 YEARS PLUS EXPERIENCE DRIVING, IT WAS STILL A SHOCK AND HAD THE TRACTOR TRAILER I PASSED RIGHT BEFORE THE CAR WENT CRAZY NOT BEEN PAYING ATTENTION OR BEEN TIRED, THAT TRUCK WOULD HAVE HIT MY CAR AT 70 MILES AN HOUR. UNFORTUNATELY, MY 'DAMAGES' FROM THE ORDEAL ARE ONLY MY $100 INSURANCE DEDUCTIBLE AND SOME TIME OFF WORK, SO I DON'T MAKE A GOOD CANDIDATE FOR A SUIT AGAINST SUBARU. THE CONCERN IS IN WEIGHING COST VERSUS BENEFITS, THE CAR MANUFACTURERS WILL WAIT TO CHANGE ANYTHING UNTIL ENOUGH PEOPLE GET HURT OR DIE TO MAKE IT COST EFFECTIVE TO CHANGE THEIR PRACTICES. PLEASE DO SOMETHING!

• 07/06/2020· POWER TRAIN

  CVT FAILURE. SUDDEN STALLING WHILE VEHICLE WAS IN MOTION.