2014 Jeep Grand Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2022· ENGINE

  My 2014 Jeep Grand Cherokee started to leak oil slowly. We started to smell a burning scent when accelerating. This problem has slowly happened for a while before an oil light showed up on the dash. We took it to the mechanic & had an diagnostic test done. It was confirmed that our oil filter housing was leaking. This issue could have destroyed our engine. While pricing this repair, we've contacted several mechanics and all have stated that this oil filter housing is a major issue for Mopar (Dodge, Jeep, Chrysler, Fiat). The parts are sold out of Auto Zone, NAPA, Advanced Auto Parts and can only be purchased on the Mopar site or Amazon. The issue with the part is that it's plastic which dries, cracks & can be easily warped. Dorman has made an aluminum replacement which is hard to come by due to the amount of people that are constantly having to repair this part. The oil filter housing was poorly constructed/designed. This is a major malfunction that could completely ruin a vehicle. There are several YouTube videos, blogs and articles discussing this issue. This should've been recalled voluntarily but I'd like to know that I won't have to replace this part again on my dime in the future when a faulty designed item was placed into my car which is a large investment.

• 12/31/2022· POWER TRAIN,ENGINE

  *NHTSA Please Help* I purchased my 2014 Jeep Grand Cherokee brand new in June 2014 from a FCA authorized dealership. I have meticulously maintained, gently driven, and greatly cared for this Jeep since day one. Have only ever had the Jeep serviced at the FCA authorized dealership where I purchased. I have followed and complied with all Jeep manufacturer service recommendations since day one. At 115,000 miles, I am currently experiencing a loud ticking noise resulting from failed rocker arms and failed lifters. These failed rocker arms and lifters will result in complete and catastrophic engine failure. I am also experiencing significant engine oil leaking coming from a failed oil cooler. The Mopar oil cooler in this 3.6 Pentastar engine is made of plastic, and is highly susceptible to failure. I have talked to multiple ASE Certified Mechanics that both issues I am currently experiencing are extremely common amongst these 3.6 Liter Pentastar V6 24 Valve VVT engines. I feel very unsafe as the owner and operator of this Jeep Grand Cherokee, and have lost all confidence as it relates to the safety and reliability of this vehicle. If the vehicle cannot provide reliable and safe transportation, that completely eliminates all safety as a driver and for all passengers of this vehicle. *NHTSA* Please help the owners of the vehicles with these engines with appropriate recalls and procedures to ensure the safety of our vehicles. Thank you.

• 12/31/2019· POWER TRAIN,ENGINE

  VEHICLE HAD AN AEM RECALL PERFORMED AND NOW THE INTERIOR OF VEHICLE AS WELL THE EXTERIOR REAKS OF DIESEL FUMES ALL THERE IS A TERRIBLE HESITATION AND AT TIMES ALMOST A DELAY IN THE THROTTLE WE HAVE MADE NUMEROUS COMPLAINTS AND TRIPS TO THE JEEP DEALER THEY SAY THEY CANNOT FIND ISSUES THE REASON BEHIND IT. WE JUST SPENT 5 HOURS AT THE DEALER FOR A CLOGGED DPF FILTER ONLY TO LEAVE AND HAVE MY WIFE VOMIT FROM THE FUMES WE PULLED OVER SEVERAL TIMES TO GET FRESH AIR.. I SPOKE TO LYNN AT FCA CUSTOMER CARE BADGE NUMBER LN187 EXTENSION 3020187 SHE TOLD ME IF I WAS CONCERNED I SHOULD RETURN VEHICLE TO DEALER WHICH I HAVE DONE NUMEROUS TIMES SINCE THE END OF MAY.THE VEHICLE IS NOT SAFE DUE TO FUMES LET ALONE THE THROTTLE WORKING WHEN IT CHOOSES TO

• 12/31/2019· ENGINE

  THE PLASTIC OIL COOLER HOUSING FAILED DUE TO THE PLASTIC WARPING AROUND THE SEALS AND LEAKING. THIS IS A SAFETY RISK OF POTENTIAL FIRE FROM OIL LEAKING ON TO THE ENGINE BLOCK. THE CAUSE OF THIS FAILURE IS DUE TO DESIGN AND SHOULD BE COVERED BY THE MANUFACTURER AS A RECALL.

• 12/31/2018· POWER TRAIN

  FAILED ENGINE OIL FILTER ADAPTER/COOLER ON A 2014 JEEP GRAND CHEROKEE 3.5 LITER V6. HAS ONLY 52,000 MILES. MECHANIC FOUND A CRACK THAT CAUSED MASSIVE OIL LEAK. COST TO REPLACE : $1,500.

• 12/31/2015· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE PARK POSITION ON A SMALL INCLINE, THE VEHICLE ROLLED BACKWARDS APPROXIMATELY 20 FEET. THE CONTACT WAS ABLE TO APPLY THE BRAKE PEDAL AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

• 12/31/2013· ELECTRICAL SYSTEM

  VEHICLES "CLUSTER" MEMORY FAILED CAUSING WIPERS TO MALFUNCTION AND RADIO TO LOSE MEMORY. VEHICLE OCCASIONALLY DOES NOT RECOGNIZE KEYFOB AND WILL SET OFF PANIC ALARM AND/OR WILL NOT DETECT KEYFOB, DISPLAYING WARNING WHICH STATES KEYFOB HAS LEFT THE VEHICLE. DEALERSHIP HAS TRIED "FLASHING" THE MEMORY BUT PROBLEM PERSISTS AND GOING BACK IN FOR SERVICE 1-3-14. UPON READING OTHER FORUMS I HAVE FOUND THIS IS A COMMON ISSUE WITH OTHER GRAND CHEROKEES. *TR

• 12/30/2024· ENGINEFire

  The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low-voltage battery warning light illuminated and white smoke exited from under the hood compartment. The contact stated that the failure occurred directly as he arrived at his residence. The contact parked the vehicle and opened the hood. The contact noticed a crackling sound. The contact used the water hose and sprayed the engine down. The vehicle was towed to the dealer where it was diagnosed with a failed coolant pump and an unknown belt. The contact was informed that the coolant pump and the unknown belt needed to be replaced. The vehicle was repaired. The failure reoccurred. The check engine warning light illuminated, and white smoke exited from under the hood compartment. The contact parked the vehicle and opened the hood. The contact noticed that the alternator was fire-red. The vehicle was towed to the dealer, however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.

• 12/30/2022· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  Fuel pump relay has failed. It is internal and soldered onto the tipm board under the fuse block. This is a well known issue and a cheap fix on 2011 - 2013 models of jeep grand cherokees. The fix was to wire in an external bypass relay. My only option at this point is to replace the tipm board which is quite expensive, hundreds of dollars, for a $8 failed relay....terrible design. Thankfully I wasnt traveling 70 mph on the expressway when the failure occurred, (stall/lose power). Please extend this recall thru the 2015 models

• 12/30/2021· SEAT BELTS

  Both front seat belts (driver and passenger) failed within a few days of each other in mid September, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that NHTSA have previously investigated (NHTSA Action Number: PE19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by FCA US LLC to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a Jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from FCA US LLC in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and FCA LLC customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames FCA LLC and FCA LLC blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the NHTSA website, the ODI Resume, date closed 05/03/2, states in one of the final paragraphs 'that and NHTSA will take further action if warranted by future circumstances'. I beleive

• 12/30/2019· ELECTRONIC STABILITY CONTROL (ESC)

  COMPUTER SCREEN GOES BLANK WHILE CAR IS HOT, CAN NOT SEE ANYTHING, BACK CAMERA STOPS WORKING CANT SEE ANYTHING ON SCREEN

• 12/30/2015· SERVICE BRAKES

  CAR BRAKING SYSTEM ACTIVATED AUTOMATICALLY ON ITS OWN ON MULTIPLE OCCASIONS, ANTI-COLLISION WARNING SYSTEM IS NOT TURNED ON. LATEST INCIDENT OCCURRED ON DECEMBER 26, 2015, DRIVING 45 MPH ON A HIGHWAY WITH NO TRAFFIC OR OBSTACLES AROUND THE WORD "BRAKE" APPEARED ON DASHBOARD IN RED AND BRAKES WERE SUDDENLY ENGAGED. INCIDENT BEFORE WAS DRIVING 60 MPH ON THE INTERSTATE AND THE BRAKES ENGAGED AGAIN WITH THE WORD "BRAKE" FLASHING ON DASH AGAIN ANTI COLLISION SYSTEM WAS NOT ON. *JS

• 12/30/2014· SUSPENSION

  I RECENTLY PURCHASED A 2014 JEEP GRAND CHEROKEE. AT HIGHWAY SPEEDS THE VEHICLE WILL TURN, NOT DRIFT BUT TURN, TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE THREE TIMES FOR THIS ISSUE EACH TIME BY THE SERVICE DEPARTMENT AT CROSS JEEP IN LOUISVILLE. I WAS TOLD TODAY THAT THE CHRYSLER ENGINEERS HAVE DETERMINED THAT THIS ISSUE IS ?NORMAL? FOR THE 2014/15 GRAND CHEROKEES BECAUSE OF THE AIR SUSPENSION. TO ME THIS IS CERTAINLY NOT NORMAL. AT A MINIMUM THIS IS A NUISANCE PROBLEM BUT ALSO A SAFETY ISSUE WHEN A VEHICLE WILL TURN TO THE LEFT ON ITS OWN. I AM VERY CONCERNED ABOUT THIS ISSUE AND EQUALLY CONCERNED ABOUT CHRYSLER RESPONSE OR RATHER LACK OF RESPONSE. *JS

• 12/29/2020· ENGINE

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JEFF D'AMBROSIO DODGE CHRYSLER JEEP DOWNINGTOWN (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335; (610) 269-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE EGR COOLER WAS REPLACED FIVE TIMES HOWEVER, THERE WAS A FRACTURE WHICH ALLOWED GASOLINE TO ENTER THE ENGINE, CAUSING THE ENGINE TO FAIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED EGR COOLER IS STILL NOT AVAILABLE.*JB

• 12/29/2019· FUEL/PROPULSION SYSTEM

  WHEN STOPPED AND PARKED AT THE LOCAL GAS STATION THE PLASTIC FUEL FILLER CAP BROKE OFF DURING FUELING CAUSING THE GAS NOZZLE TO FALL OUT. NOW CHECK ENGINE LIGHT IS ON. JEEP HAS SINCE CORRECTED THIS PLASTIC PART ON NEWER MODELS WITH METAL. COST OF PART ALONE IS $650.00

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/15*LJ UPDATED 6/10/2015 *JS

• 12/29/2014· POWER TRAIN

  THE GEAR SELECT LEVER IS DANGEROUS. FROM THE D POSITION, PUTTING THE CAR INTO PARK MOST OFTEN IT STOPS IN R. THINKING YOU HAVE SELECTED PARK AND BEGIN TO EXIT THE CAR IS ACTUALLY ON REVERSE. I OWNED A 2011 SAME MODEL NO PROBLEM, UPGRADING TO THIS CAR IS DANGEROUS! THERE IS NO FEEL AS TO ENGAGING PARK, SINCE THEY CHANGED THE DESIGN TO THIS ELECTRONIC SHIFTER. MY WIFE AND I HAVE TO VERBALLY CONFIRM THE CAR IS IN PARK EACH TIME LOOKING AT THE SHIFTER TO DISPLAY P. PLEASE INVESTIGATE THIS DANGER BEFORE SOMEONE GETS HURT OR KILLED. *TR

• 12/29/2013· FUEL SYSTEM, DIESEL

  I HAVE THE NEW ECODIESEL!!! YES THIS IS AN AWESOME VEHICLE BUT... AFTER FILING THE VEHICLE UP FOR THE FIRST TIME THE ISSUE WAS NOTICED WHILE PULLING THE FUEL NOZZLE FROM THE VEHICLES FUEL NECK. THE CAPLESS GREEN FUEL NECK CAME SEPARATED FROM THE VEHICLE. ONCE THE CAR WAS TURNED BACK ON THE DEF SERVICE WARNING COMES ON THE DASH. THIS IS WITH LESS THAN 300 MILES!!! *TR

• 12/28/2020· POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

  ON 12/23/2020 AT 6:00AM I WAS DRIVING ON LONG POINT ROAD WHEN THE VEHICLE COMPLETELY SHUTDOWN - ALL ELECTRICAL, ENGINE, LIGHTS, BREAKS, ETC. I WAS DRIVING AT APPROX. 30MPH HEADING TOWARDS A ROUND-ABOUT WHEN EVERYTHING SHUTDOWN. THE LOSS OF POWER RESULTED IN NOT BEING ABLE TO SLOW DOWN. LUCKILY THERE WEREN'T ANY CARS IN THE ROUND-ABOUT WHEN I ENTERED. HOWEVER, IT WAS A RATHER TIGHT ROUND-ABOUT AND WAS NOT ABLE TO MAKE THE TURN AND I WENT OVER THE CURB AND DROVE STRAIGHT THROUGH THE MIDDLE OF THE ROUND-ABOUT.. THE CAR RESTARTED AFTER ABOUT 3 SECONDS AND THE CHECK ENGINE LIGHT CAME ON. ONCE THE CAR RESTARTED, ACCELERATION WAS EXTREMELY LIMITED. I CONTINUED TO PROCEEDED DOWN LONG POINT ROAD UNTIL I COULD PULL OFF. ABOUT 1-2 MINUTES AFTER THE FIRST POWER FAILURE, ANOTHER POWER FAILURE/COMPLETE SHUT DOWN OCCURRED. THE SECOND POWER SHUTDOWN LASTED ABOUT 5-7 SECONDS AND TURNED BACK ON. I IMMEDIATELY PULLED OFF AND SHUT THE CAR OFF AND LET IT SIT FOR SEVERAL MINUTES. WHEN I RESTARTED IT, THE CHECK ENGINE LIGHT WAS ON, BUT WENT OFF AFTER SEVERAL HOURS. IT'S WORTH NOTING, I JUST RECEIVED THE ECODEISEL SOFTWARE UPDATED (I THINK V7). THIS UPDATE WAS PERFORMED ON 12/21/20

• 12/28/2019· POWER TRAIN

  DOWN SHIFTS SEVERAL GEARS WITHOUT WARNING WHILE AT SPEED CAUSING ENGINE TO OVER REV AND DRASTICALLY SLOW.

• 12/28/2018· ELECTRICAL SYSTEM,ENGINE

  I AM HAVING TO REPLACE AN ALTERNATOR ON THIS VEHICLE FOR SUDDEN FAILURE. CURRENTLY THERE IS A RECALL FOR EXACT CONDITION BUT MY VIN IS OUTSIDE OF RECALL LIMITS. I FEEL MY VEHICLE SHOULD BE INCLUDED AS EXACT CONDITIONS EXIST..

• 12/27/2019· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  ELECTRICAL STOPS WORKING, SOFTWARE MALFUNCTIONS OF COMPUTER. SHUTS OFF OR SHOWS SERVICE FOR 911 PHONE. POWER STEERING DOESN'T WORK AND BRAKES ARE HARD AND FLUTTER.

• 12/27/2017· EXTERIOR LIGHTING

  DON'T DRIVE A LOT AT NIGHT, BUT WHEN I DO THE HEADLIGHTS TO NOT ILLUMINATE WELL. THEY DO NOT LIGHT THE ROAD MORE THAN MAYBE 30'. THIS IS A SERIOUS SAFETY ISSUE, ESPECIALLY LIVING IN RURAL MOUNTAIN AREA. ANOTHER PERSON DROVE THE VEHICLE AT NIGHT AND ASKED IF THE HEADLIGHTS WERE EVEN ON AS THEY DON'T ILLUMINATE WELL, EVEN WORSE IN RAIN. VERY DISAPPOINTING THAT A BASIC COMPONENT OF VEHICLE DOESN'T FUNCTION PROPERLY OR SAFELY.

• 12/26/2019· SEATS

  UNLOCKED JEEP TO DISCOVER THE PASSENGER HEADREST HAD DEPLOYED. LOOKED CLOSER AT THE MECHANISM TO DISCOVER THE PLASTIC STRUCTURE, RETAINING THE "FLOATING"PIN THAT HOLDS THE HEADREST IN PLACE, WAS COMPLETELY CRACKED ALLOWING THE HEADREST TO MOVE TO ITS MOST FORWARD "DEPLOYED"POSITION. THE JEEP WAS STATIONARY ON A CITY STREET PARKED OVERNIGHT, NO COLLISION OCCURRED, AND THERE WERE NO OCCUPANTS AT THE TIME OF MALFUNCTION.

• 12/26/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY SAVE MODE ALARM SOUNDED, THE STEERING LOST POWER, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO DICK SCOTT CHRYSLER DODGE JEEP RAM (734-451-2110, LOCATED AT 684 ANN ARBOR RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,800.

• 12/24/2023· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  In Aug my warning light came on, I called Mopar was given a case number it was not until October that I was contacted after repeatedly calling for status. The is was the EGR Cooler which Mopar showed had been replaced when recall issued, I was advised by Stellantis to have towed to dealer, it was towed Oct 15, dealer advised it was replaced a few years earlier but I provided proof it had not, dealer then replaced but then advised it could not be cranked due to not holding coolant, it was not doing this prior to being towed. I then asked for the outstanding recalls to be completed, they advised no parts…I see now one is showing incomplete that should have been done, the other is a problem with part, I called after receiving a letter those parts were in and they said they were not, I then called you and was advised I am on a list to have this completed. I have been having to rent cars to get me to dr appointments since August. It is currently in the shop having the DPF r

• 12/23/2020· SEATS

  THE PASSENGER SEAT HEAD RESTRAINT DEPLOYED AND WAS NOT INVOLVED IN AN ACCIDENT AND WAS STATIONARY WHEN IT DEPLOYED.

• 12/23/2019· POWER TRAIN

  DEFECTIVE TRANSFER CASE GEAR MOTOR AND TRANSFER CASE CONTROL MODULE. THIS CAUSES VEHICLE LURCHING WHILE AT SLOW SPEEDS I.E. IN A PARKING LOT IN DRIVE OR REVERSE DRIVING STRAIGHT BUT WORSE WHEN TURNING. ALSO CAUSED LOSS OF ABS, TRACTION CONTROL AND FORWARD COLLISION WARNING SYSTEMS.

• 12/23/2019· AIR BAGS

  THE DRIVER HEADREST DEPLOYED WITHOUT BEING IN A COLLISION AND WILL NOT GO BACK TO ITS ORIGINAL POSITION. THE VEHICLE WAS NOT IN MOTION WHEN THIS OCCURRED.

• 12/23/2014· ENGINE

  RECURRING ENGINE STALLS. DANGEROUS IF ON HIGHWAY OR GOING THROUGH INTERSECTION (WHICH OCCURRED IN MY CASE). VEHICLE IS AT DEALER FOR ENGINE REPAIR. *TR

• 12/22/2019· SEATS

  THE PASSENGER SIDE HEADREST HAS DEPLOYED ON ITS OWN AND IS BROKEN. IT IS UNABLE TO BE RESET. I CAN PROVIDE PICTURES IF WANTED OR NEEDED. PLEASE FEEL FREE TO CONTACT AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/22/2015· STRUCTURE,VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL LIGHTS FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

• 12/22/2014· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE GEAR SHIFTER CHANGED GEARS FROM DRIVE INTO NEUTRAL INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES AND AT DIFFERENT SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

• 12/22/2014· SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 01-28/15 *BF

• 12/21/2023· POWER TRAIN

  Noted hesitation while merging into traffic from expressway on ramp, Jeep reving up with loss of power observed. Jeep stayed in 5th gear on the expressway then leaving work at the end of the day hesitation turning onto the road from the parkinglot with hard forward jerking, shift between gears. Check engine light came on noted recalls this morning with the same type of problem that I am currently experiencing.

• 12/21/2019· STEERING

  I WAS DRIVING ON ROADWAY AT ABOUT 40-45 MPH. I TRIED TO TURN INTO WAWA PARKING LOT. WHEN TURNING INTO PARKING LOT, NOTICED STEERING WAS VERY DIFFICULT. I STOPPED IN PARKING LOT BUT COULDNT TURN INTO PARKING SPACE. TRUCK DRIVES BUT IS NEARLY IMPOSSIBLE TO STEER UNDER SLOW DRIVING(UNDER 40 MILES PER HOUR). ONCE GOING OVER 40 MPH, TRUCK IS A LITTLE EASIER TO STEER BUT NOT ANYWHERE NEAR HOW IT WAS PRIOR TO STEERING FAILURE.

• 12/21/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE AIR CONDITIONER BLOWS HOT AIR IN THE SUMMER AND COLD AIR IN THE WINTER. ALSO, THE POWER LOCKS DO NOT WORK AT TIMES ON THE DRIVER SIDE DOOR.

• 12/21/2015· AIR BAGS,SEAT BELTS,EQUIPMENT

  TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS, SEAT BELTS) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/21/2015· EXTERIOR LIGHTING,VISIBILITY,AIR BAGS,EQUIPMENT

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE WINDSHIELD WIPERS WERE ACTIVATED BUT THE INTERIOR LIGHTS FAILED TO ILLUMINATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V041000 (AIR BAGS) 15V509000, (VISIBILITY) AND 15V461000 (EQUIPMENT) HOWEVER, STATED THAT THE PARTS FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,500. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/29/16*LJ *TR

• 12/20/2025· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  Hello I have a 2014 grand Cherokee 3.6 and the oil cooler went out again .. this is TH 3RD TIME. The last 2 times I pay out of pocket for it but now 3 different mechanics told me there’s either a recall or something with the oil cooler when jeep has to fix it. I don’t want to pay another $1000 again PLEASE HELP ME OUT JEEP OF LOWELL DIDNT HELP AT ALL

• 12/20/2025· SEAT BELTS

  My driver seatbelt is no longer retracting back to original position. Passenger seat won't retract out and is now hanging loose. Very unsafe.

• 12/20/2022· SEATS

  While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.

• 12/20/2019· ENGINE

  MY CHECK ENGINE LIGHT CAME ON AND UPON RUNNING A DIAGNOSTIC THERE IS A PROBLEM WITH THE LEFT CYLINDER HEAD VALVE AND IT NEEDS TO BE REPLACED. I TRIED TO ORDER THE PART FROM JEEP AND GET THE CAR REPAIRED AT MY LOCAL MECHANIC. MY WARRANTY HAD ENDED 5 MONTHS PRIOR AND MY CAR HAD 105,000 MILES SO I HAD TO PAY TO GET THIS FIXED. JEEP COULD NOT PROVIDE THE PART BECAUSE THEY WERE OUT OF STOCK. THEY HAD BEEN OUT OF STOCK FOR FOUR MONTHS AND PUT ME ON A WAITING LIST OF 6-8 MONTHS. THEY ALSO ADVISED NOT TO DRIVE THE CAR DUE TO THE SEVERITY OF THE ISSUE. THEY ALSO INFORMED ME THAT THIS IS A NATIONWIDE EPIDEMIC AND THE SPECIFIC PART NEEDED IS ON BACK ORDER FOR OVER 4,000 PEOPLE. THEY SYMPATHIZED WITH THE STRAIN THIS PUTS ON THEIR CUSTOMERS BUT WE HAVE NO OPTION BUT TO WAIT FOR THE PART TO BE AVAILABLE. THIS ISSUE HAS NOT YET BEEN RESOLVED AS A RECALL. I AM AT A LOSS BECAUSE I CANNOT USE THE CAR, YET I NEED TO HAVE TRANSPORTATION TO WORK, AT THE LEAST. I HAVE YET TO COME TO A REASONABLE SOLUTION OF WHAT TO DO FOR THE NEXT 6-8 MONTHS WITHOUT AN OPERABLE CAR. FINANCIALLY THIS IS A HUGE SETBACK AND JEEP IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE. ASIDE FROM THE EXTREME INCONVENIENCE, THIS IS ALSO A VERY EXPENSIVE REPAIR THAT SHOULD NOT LAND IN THE HANDS OF OVER 4,000 JEEP CUSTOMERS, BUT THE COMPANY WHO IS RESPONSIBLE FOR PROVIDING AND MAINTAINING SAFE VEHICLES. THIS IS NOT ONLY AN ISSUE FOR 2014 JEEP BUT IT HAS BEEN DOCUMENTED STARTING WITH 2011-2015 JEEP GRAND CHEROKEES.

• 12/20/2018· STRUCTURE

  HI, THE LEATHER ON THE DASHBOARD IS EXTREMELY CRINKLED FROM NATURAL EXPOSURE TO SUNLIGHT. READING IN FORUMS, IT SEEMS THIS IS A MASSIVE ISSUE AND NO RECALL TO FIX THE LINING HAS BEEN IMPLEMENTED.

• 12/20/2017· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  MY GIRLFRIEND WAS TRAVELING 60 MILES PER HOUR DOWN INTERSTATE 167 OUTSIDE OF PUYALLUP, WASHINGTON ON MONDAY, DECEMBER 5, 2016. WINTER HAD FINALLY ARRIVED WITH A LIGHT SNOW AND ICY ROADS. WHILE DRIVING DOWN THE FREEWAY THE DASHBOARD ILLUMINATED AND THE SPEEDOMETER STOPPED RESPONDING. WE HAVE A VERY IMPORTANT PERSON IN MY LIFE, A MOM, AND A STEP-MOM, THAT IS TRAVELING AT THE RATED SPEED LIMIT IN POTENTIALLY ICY CONDITIONS AND WE HAVE LOST ALL SYSTEMS TO INCLUDE AIR SUSPENSION, AIRBAG SYSTEM, ANTI-LOCK BRAKING SYSTEM (ABS) , ELECTRONIC BRAKING SYSTEM (EBS), TRACTION CONTROL.

• 12/20/2017· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT RECEIVED THE INTERIM RECALL NOTICE SEVERAL MONTHS AGO. THE DEALER (ANCHORAGE CHRYSLER DODGE JEEP RAM CENTER, 2601 E 5TH AVE, ANCHORAGE, AK 99501, (907) 276-1331) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THEY ESTIMATED MID APRIL OF 2018. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

• 12/20/2017· ELECTRICAL SYSTEMFire

  SAFETY DEFECT/NON COMPLIANCE DESCRIPTION AND SAFETY RISK THE ALTERNATOR MAY EXPERIENCE DIODE THERMAL FATIGUE FAILURE DUE TO CYCLICAL LOADS INDUCED BY ELECTRO-HYDRAULIC POWER STEERING. FAILED DIODES MAY ALSO DEVELOP A RESISTIVE SHORT CIRCUIT THAT CAN RESULT IN HEAT, SMOKE AND/OR FIRE ORIGINATING WITHIN THE ALTERNATOR. REPAIR DESCRIPTION THE ALTERNATOR PART NUMBER MUST BE INSPECTED ON ALL INVOLVED VEHICLES. VEHICLES FOUND WITH THE SUSPECT ALTERNATOR WILL HAVE IT REPLACED WITH A NEW ALTERNATOR CONTAINING IMPROVED DIODES ON ALL AFFECTED VEHICLES. RECALL STATUS INCOMPLETE BUT REPAIR PARTS ARE NOT AVAILABLE GET NOTIFIED WHEN PARTS ARE AVAILABLE ON DECEMBER 19, 2017 WE EXPERIENCED ONCE AGAIN ANOTHER PROBLEM. AFTER MY SON'S YOUTH BASKETBALL GAME, WE WENT TO THE PARKING LOT TO HEAD A COUPLE OF BLOCKS HOME AT APPROXIMATELY 8:15 PM. TURNING OUT ONTO THE ROADWAY, THE DASHBOARD LIT UP WITH WARNING LIGHT STATING THAT THE BATTERY WAS LOW AND THE ELECTRONIC POWER STEERING STARTED HOWLING. I SHUT DOWN AS MUCH OF THE INFOTAINMENT CENTER AS POSSIBLE TO CONSERVE POWER TO MAKE SURE THAT I MADE IT HOME. THE FRONT WINDSHIELD STARTED TO FOG UP SO I TURNED THE DEFROSTER ON LOW. AS SOON AS THE AIR STARTED COMING OUT, I COULD SMELL AN ELECTRICAL FIRE. UPON MY ARRIVAL HOME, I POPPED OPEN THE HOOD AND COULD SMELL ELECTRICAL BURN. I DECIDED TO SHUT THE VEHICLE OFF AND RESEARCH RECALLS AND TECHNICAL SERVICE BULLETINS. I BELIEVE THIS NEW ISSUE FALLS UNDER RECALL T75.

• 12/19/2023· SEAT BELTS

  The driver side seatbelt does not retract. It has to be physically pushed back into the device so extra seatbelt is not hanging out. If one were to stop, the locking mechanism would have seatbelt slack in it so it wouldn’t restrain the driver immediately.