2014 Jeep Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2023· FUEL/PROPULSION SYSTEM

  Car wont accept gas, the gas tank becomes vapor locked, particular in cold weather. When you try to fill it you have to keep the gas at a triggle or the system will over flow. Takes like 5 minutes to fill up a tank easy in the winter if your luck.

• 12/31/2023· FUEL/PROPULSION SYSTEM

  Tank is stuck at 1/4 full, some kind of issue withe the fuel tank. Can will run out of gas if miles are not monitored. The Gas Tank Aux Pump or design of the tank (Hump over drive shaft) is creating an issue.

• 12/31/2021· POWER TRAIN

  The PTU failed on a well maintained 2014 Jeep Cherokee Trailhawk. The vehicle is available anytime for inspection upon request. My safety and others safety is at risk based on a very large scale of reports and articles regarding bad PTU for this vehicle. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that this vehicle has a bad PTU. The dealership gave me a quote of $3,900 to replace the bad PTU.

• 12/31/2019· POWER TRAIN

  VERY CLUNKY AND UN EVEN SHIFTING. IF I SPEED UP AND LET GO OF THE GAS THE WHEELS LOCK UP AND IT FEELS LIKE SOMEONE REAR ENDED ME. SOMETIMES WHEN GOING IN REVERSE AND THE WANT TO GO FORWARD IT SEEMS THE CAR CAN'T FIND THE GEAR AND IT GET STUCK IN NEUTRAL FOR A WHILE.

• 12/31/2015· ELECTRICAL SYSTEM,STRUCTURE

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO UTILIZE THE LIFTGATE, IT FAILED TO OPERATE USING THE REMOTE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE LIFTGATE HAD TO BE USED MANUALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

• 12/31/2015· STEERING,POWER TRAIN,ENGINE

  AT FOUR DIFFERENT RANDOM OCCASIONS VEHICLE WILL DISENGAGE THE TRANSMISSION WHILE IN DRIVE AND BECOME UNCONTROLLABLE ONLY THING RESPONSIVE ARE THE BRAKES. THE POWER STEERING WILL GO OUT AS WELL AND THE VEHICLE TRANSMISSION LIGHT AND PARKING LIGHT WILL APPEAR ON THE GAUGE DISPLAY. AFTER PULLING OVER ON THE HIGHWAY AND LETTING THE VEHICLE SIT OFF FOR 5 MINUTES, I WOULD THEN RESTART THE VEHICLE AND STILL GET A INDICATOR STATING TO PUT THE VEHICLE IN PARK WHEN IT IS ALREADY IN PARK. AFTERWARDS VEHICLE INDICATOR LIGHTS WOULD GO AWAY AFTER A FEW RESTARTS AND ONCE PUT IN DRIVE GEARS WOULD SHIFT ROUGHLY. AFTER MULTIPLE TIMES OF TURNING THE VEHICLE ON AND OFF THINGS WILL RETURN TO NORMAL BUT AS STATED BEFORE I HAVE NO CLUE WHAT TRIGGERS THE TRANSMISSION TO DISENGAGE. IT HAS HAPPENED TO ME WHILE DRIVING THROUGH THE CITY AND HIGHWAY GOING AT DIFFERENT SPEEDS.

• 12/31/2014· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  I WAS TRAVELING ON THE INTERSTATE IN THE LEFT LANE AT HIGHWAY SPEEDS WHEN I LOST MY FORWARD DRIVE GEAR, MY VEHICLE RAPIDLY SLOWED CAUSING VEHICLES BEHIND ME TO BREAK. MY DISPLAY WAS TELLING ME TO SHUT THE ENGINE OFF AND RESTART THE VEHICLE. MY GEAR SHIFT INDICATOR WAS FLASHING RAPIDLY BETWEEN DRIVE AND NATURAL. I TRIED TO GET OVER TO THE RIGHT LANE THEN THE SHOULDER AS OTHER VEHICLES AVOIDED ME. MY CHECK ENGINE LIGHT WAS ON AND I HAD NO ABILITY TO ACCELERATE. I GOT TO THE SHOULDER, PUT THE VEHICLE IN PARK, SHUT OFF THE ENGINE AND THEN RESTARTED. I WAS THEN ABLE TO PROCEED DIRECTLY TO THE DEALER ALONG THE SHOULDER OF THE INTERSTATE WITHOUT FURTHER INCIDENT. MY CHECK ENGINE LIGHT REMAINED ON. THE SERVICE MANAGER RAN A QUICK CHECK AND SAID THE VEHICLE RECORDED OVER 20 FAULTS AT THE SAME TIME WHICH RANGED FROM DISENGAGING THE ANTI LOCK BREAKS TO DISABLING MY FORWARD DRIVE. HE SAID HE HAD NEVER SEEN BEFORE. HE RETURNED THE VEHICLE TO ME THE SAME EVENING BECAUSE HE DID NOT KNOW HOW TO FIX IT, BUT SAID IT WAS AN ELECTRICAL FAILURE OF SOME TYPE. I CONTACTED JEEP CASE # 26113535. ALTHOUGH THEY ATTEMPTED TO RESOLVE THE ISSUE THEY ULTIMATELY CLOSED THE CASE BECAUSE ONCE THE DEALER INITIALLY CLEARED THE FAULTS THE VEHICLE COULD NOT BE DIAGNOSED UNTIL IT HAPPENS AGAIN. I CONTACTED JEEP REFERENCE NUMBER 26160146 AND EXPRESSED MY CONCERN THAT THEY HAD CLOSED THE CASE CLAIMING THAT I HAD NOT TAKEN THE VEHICLE TO HAVE IT DIAGNOSED EVEN THOUGH THEY HAD TALKED TO THE DEALER WHO TOLD THEM HE COULD NOT DO IT. JEEP WANTS ME TO WAIT UNTIL IT HAPPENS AGAIN. IF I HAVE TO WAIT THE UNTIL NEXT TIME MY VEHICLE LOOSES ALL FORWARD DRIVE AND ABILITY TO ACCELERATE OUT OF A DANGEROUS SITUATION THERE MAY BE A FATALITY OR MAJOR ACCIDENT DEPENDING ON WHERE, TRAFFIC CONDITIONS AND WEATHER CONDITIONS IT HAPPENS.THERE IS OBVIOUSLY SOMETHING WRONG WITH THE VEHICLE WHICH JEEP IS CHOOSING TO IGNORE.. *JS

• 12/31/2014· EQUIPMENT ADAPTIVE/MOBILITY

  A SHORT TIME AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE, WE STARTED HAVING TROUBLE BREAKING AT ANY SPEED. AS YOU STEPPED ON THE BRAKE, THE RPMS WENT WAY UP AND IT FELT LIKE THE CAR WAS TRYING TO ACCELERATE INSTEAD OF STOPPING. IT ALWAYS FELT LIKE YOU HAD TO FIGHT IT TO STOP AND IT MIGHT NOT STOP AT ALL. TOOK IT TO THE DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD IT HAD SOFTWARE UPDATES FOR THE TRANSMISSION WHICH DID NOT SOLVE ANYTHING. AT THE POINT THAT WE WERE CALLING TO TAKE BACK IN, RECEIVED THE "SERVICE TRANSMISSION" WARNING AND WAS TOLD BY SERVICE DEPARTMENT TO DRIVE IT IN AND IT WOULD "GO INTO A SAFE MODE". DROVE SLOWLY WHILE ON A MAJOR HIGHWAY AND AFTER SLOWING DOWN FOR CONSTRUCTION, IT WOULD NOT SPEED UP PAST ABOUT 27 MPH. IT HAD TO BE TO TOWED IN. AFTER A NEW TRANSMISSION, AFTER WAITING ABOUT 2 WEEKS DUE TO 15 LOCAL DEALERSHIPS WAITING FOR TRANSMISSIONS, WE WERE TOLD BY THE SERVICE MANAGER THAT IT WAS NOT READY AND DOING THE SAME THING. HE SAID THERE WAS ANOTHER SOFTWARE UPDATE WITH NO ESTIMATED RELEASE DATE. THERE HAS BEEN AN UPDATE FOR THE 2015 MODELS THAT HAVE THE SAME PROBLEMS SINCE BUT NOTHING FOR THE 2014 MODELS STILL. WE HAVE NOT HAD OUR CAR SINCE SEPTEMBER SINCE IT IS NOT SAFE TO DRIVE. IT IS BEING BOUGHT BACK AFTER MUCH PAIN AND ALL THE DECISIONS BEING MADE BY THE CHRYSLER AREA REPRESENTATIVE, SEAN WERTH, WHO ACCORDING TO THE DEALERSHIP SALES MANAGER SAID THAT OUR CAR WAS AS FIXED AS IT WAS GOING TO BE. *JS

• 12/30/2019· POWER TRAIN,ENGINE

  RECALL: "2014-2015 JEEP CHEROKEE VEHICLES EQUIPPED WITH 9-SPEED AUTOMATIC TRANSMISSIONS. THE TRANSMISSION SENSOR CLUSTERS MAY HAVE INSUFFICIENT CRIMPS IN THE TRANSMISSION WIRE HARNESS, AND AS A RESULT, THE TRANSMISSION MAY UNEXPECTEDLY SHIFT TO NEUTRAL." I HAVE A 2014 JEEP, THIS IS EXACTLY WHAT MY CAR IS DOING! MY VIN# IS NOT LISTED AS HAVING A RECALL ON IT?? THIS WILL JUST HAPPEN AT ANY MOMENT NO WARNING, IT WILL JERK FORWARD SOMETIMES, THEN OTHERS TIMES, IT JUST COMES OUT OF GEAR AND THE SCREEN SAIDS TO PUT IN PARK THEN BACK TO THE GEAR. KINDA HARD TO DO THAT IN THE MIDDLE OF THE INTERSTATE OR BUSY HIGHWAY. (I'M GOING TO GET KILLED!) IT SEEMS TO LOOSE POWER/ IT SOUNDS/FEELS LIKE IT'S STUCK IN A LOWER GEAR THAN IT SHOULD BE AT TIMES.

• 12/30/2019· ENGINE

  ENGINE OIL COOLER LEAKING. CAR HAS 69000 MILES AND THE PLASTIC ENGINE OIL COOLER MOUNTED ON THE ENGINE BLOCK IS LEAKING. SEALS ARE BAD BECAUSE OF THE DESIGN OF THE PART. MULTIPLE 2014 CHEROKEES HAVE THIS ISSUE. KNOWN ISSUE FOR LOCAL DEALER. SIGNIFICANT FLUID BUILDUP UNDER THE CAR AND MONTHLY NEED TO REFILL OIL WITH ISSUE.

• 12/30/2019· POWER TRAIN

  THE AUGUST 2019 RECALL NOTICE STILL HAS NOT FIXED THE ISSUE WITH THE TRANSMISSION. IT STILL FAILS TO SHIFT INTO 1ST GEAR AT A ROLLING STOP.. AT A ROLLING STOP, IT SHIFTS INTO NEUTRAL AND THEN HESITATES FOR 1 TO 2 SECONDS BEFORE SHIFTING INTO GEAR. THIS HESITATION CAN BE DANGEROUS WHEN IN TRAFFIC.

• 12/30/2017· SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

  AFTER FILLING MY TANK WITH GAS I TURNED ONTO A NEARBY ROADWAY AND FELT MY CAR SPUTTERING AND JERKING. AS I CAME TO A SLOW STOP AT A STOP LIGHT MY CAR ABRUPTLY SLAMMED TO A STOP AND MADE A LOUD BANG/SLAMMING NOISE AND PROMPTED ME TO SHIFT TO PARK AND RESTART THE CAR. I FOLLOWED THESE COMMANDS AND THE CAR WOULD NOT MOVE. AS SOON AS I WOULD SHIFT OUT OF PARK THE LOUD SLAMMING WOULD OCCUR AGAIN AND I BEGAN TO SMELL FUMES SO I STOPPED TRYING TO FOLLOW THE PROMPTS. I PUT MY CAR IN NEUTRAL AND PUSHED MY CAR OUT OF THE MOVING TRAFFIC LANES AND GOT IT TOWED. THE DEALERSHIP CLAIMED NOTHING IS WRONG WITH MY VEHICLE AND GAVE IT BACK. I HAVE EXPERIENCED THE SAME ISSUE 3 TIMES SINCE. THEY REPLACED AN EVAPORATION PRESSURE SWITCH THE SECOND TIME I TOOK MY CAR IN AND THIS STILL HAS NOT FIXED THE ISSUE. THE LAST TIME THE ISSUE OCCURRED I WAS SLOWING DOWN ON A HIGHWAY IN DENSE TRAFFIC AND AS TRAFFIC STARTED MOVING AGAIN MY GAS PEDAL STOPPED WORKING. I COULD NOT ACCELERATE WHEN I PRESSED THE GAS I ONLY HEARD LOUD REVVING NOISES AS MY CAR COASTED.. WHEN I WENT TO PRESS THE BRAKES AND PULL OFF THE ROAD I IMMEDIATELY HEARD THE LOUD SLAMMING NOISE AND MY CAR BROKE DOWN AGAIN IN A VERY UNSAFE LOCATION ON THE HIGHWAY. I WAITED ONE HOUR AND MY CAR WAS ABLE TO RESTART AND I SLOWLY GOT IT OFF THE HIGHWAY WITH MY E-LIGHTS ON. I WILL BE TAKING IT TO THE SHOP AFTER THE NEW YEAR.. AGAIN. WORST OF ALL AFTER LOOKING INTO THIS ISSUE ONLINE I SEE IT IS COMMON AMONG JEEP VEHICLES. NOT JUST THE CHEROKEE. HAPPENS AFTER I GAS UP. IT IS EXTREMELY UNSAFE AS I HAVE ALMOST BEEN REAR ENDED AT HIGH SPEEDS BY OTHER CARS ON THE ROADWAY. HAS BEEN LISTED IN FORUMS AS SOMESORT OF ROLLOVER FUEL VALVE. PLEASE INVESTIGATE BEFORE MORE SERIOUS INJURIES OR EVEN DEATH OCCURS ASSUMING THAT HASN'T ALREADY HAPPENED. ALSO PLEASE NOTE THAT SINCE THE WORK THEY DID ON 2ND VISIT TO DEALER I HAVE HAD CHECK GAS CAP AND ENGINE LIGHTS ON

• 12/30/2016· ENGINE

  MY 2014 JEEP CHEROKEE HAS RANDOMLY BEEN POPPING UP A MUST BE IN PARK TO SHIFT MESSAGE FOLLOWED BY THE BATTERY SIGN AND THEN JUST STALLING OUT. THE DEALERSHIP IS ATTRIBUTING THIS TO LOW OIL LEVEL. MY CAR NEVER GIVES ANY KIND OF MESSAGE THAT STATES THE OIL LEVEL IS LOW AND IS NOT SHOWING THAT THE VEHICLE YET NEEDS AN OIL CHANGE. DEALERSHIP STATES ITS BECAUSE OF INTERMITTENT OIL PRESSURE. THE CAR STALLS OUT TO PROTECT THE ENGINE FROM OVER HEATING. I THINK THIS IS A VERY UNSAFE FEATURE FOR MY CALL TO STALL OUT WITH OUT ANY WARNING IN THE MIDDLE OF A BUSY MAIN CITY STREET. THIS HAPPENED FOUR TIMES IN FIVE DAYS BEFORE I FINALLY DEMANDED THE DEALERSHIP PROVIDE ME A LOANER CAR BECAUSE THEIR NEXT AVAILABLE APPOINTMENT WAS 3 WEEKS OUT.

• 12/30/2015· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I BOUGHT A NEW 2014 JEEP CHEROKEE LIMITED AND AFTER ONE WEEK, CHECK ENGINE LIGHT CAME ON AND CAR WOULDN'T START. TAKEN BACK TO DEALERSHIP AND WAS TOLD IT WAS FIXED. SINCE THEN THE JEEP SHIFTS VERY HARD MAKING THE SUV LURCH FORWARD AT TIMES AND OTHER TIMES IT WILL SHIFT INTO A LOWER GEAR WHEN SPEEDS OVER 50 MPH AND MAKE THE SUV JERK TO A SLOWER SPEED. WHEN CRUISING DOWN A HILL WITHOUT PUSHING THE ACCELERATOR, SUV WILL SHIFT GEARS MANY DIFFERENT TIMES CAUSING THE JEEP TO LURCH FORWARD QUICKLY WITHOUT WARNING. WHEN TRYING TO PASS A CAR ON THE HWY, IT TAKES JEEP A FEW SECONDS TO "CATCH" THE GEAR AND MAKE IT GO FASTER. I HAVE HAD SEVERAL NEAR MISSES OF OTHER CARS HITTING ME AND ME, HITTING OTHERS DUE TO THE UNPREDICTABILITY OF SPEEDS AND JERKING FORWARD. I HAVE HAD THE SUV IN THE SHOP 4 TIMES FOR "SOFTWARE UPDATES" AND TOLD THAT WOULD FIX THE PROBLEM. IT HAS NEVER FIXED THE PROBLEM. MOST RECENT NEAR MISS WAS YESTERDAY 29 DEC DUE TO DOWNSHIFTING WILE MOVING AT HIGHER SPEEDS AND CAUSING THE SUV TO SLOW DRAMATICALLY WITHOUT WARNING. *JS

• 12/30/2014· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE AT A STOP, THE SERVICE TRANSMISSION AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

• 12/29/2023· ELECTRICAL SYSTEM,STRUCTURE

  The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer had been contacted. The contact stated that the power liftgate failed to open intermittently. There were no warning lights illuminated. The manufacturer was not made aware of the issue. The approximate failure mileage was 92,000. VIN tool confirms parts not available.

• 12/29/2022· POWER TRAIN

  Vehicle was not included on 20v343 recall for PTU failure but had said failure. As described in the recall vehicle lost all power and forced to stop on interstate. Got out of vehicle and it started to roll away. No injuries no damage, I was able to stop it. The recall is a joke, just a computer update which applies the parking brake if PRU fails, never addressed the real problem, PTU input shaft failure. When I called FCA they said my vehicle didn’t come under the recall, so never had computer update, because of that I lost all power on interstate (unsafe), started to roll away ( very unsafe) and FCA told the to file a complaint. Thank you The consumer stated another recall, FCA 45A, for the exact same problem was issued, and expanded the covered vehicles, but again his was not covered.

• 12/29/2015· AIR BAGS,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE STRUCK THE REAR PASSENGER SIDE OF ANOTHER VEHICLE. NEITHER OF THE FRONTAL AIR BAGS DEPLOYED AND THE ABS FAILED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT A CRASH FIELD SUPERVISOR WOULD EVALUATE THE SITUATION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 06/15/16*LJ *CN

• 12/29/2014· EXTERIOR LIGHTING

  THIS IS WHAT I MAILED TO: CHRYSLER GROUP LLC CUSTOMER CENTER DECEMBER 6, 2014 P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 PHONE 877-426-5337 RE: HEADLIGHTS AUTHORIZED DEALER:DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 PHONE 207-667-2571 VEHICLE IDENTIFICATION NUMBER:[XXX] VEHICLE DELIVERY DATE:11-21-2013 CURRENT MILEAGE:7420 FROM THE FIRST TIME THAT I DROVE THIS VEHICLE AT NIGHT (WHICH WAS A FEW DAYS AFTER THE DELIVERY DATE), I HAVE BEEN UNHAPPY WITH HOW POORLY THE HEADLIGHTS ILLUMINATE THE ROAD AHEAD. IN MY OPINION THIS IS A SAFETY ISSUE AND BECAUSE OF THAT, I TRY TO AVOID DRIVING THIS VEHICLE AT NIGHT. AFTER NUMEROUS COMPLAINTS TO DARLINGS AUTO MALL AND THEIR ATTEMPTS TO REMEDY THIS ISSUE, DARLINGS HAS SUGGESTED TO ME THAT I FORWARD MY COMPLAINT DIRECTLY TO YOU (CHRYSLER). I SINCERELY HOPE THAT CHRYSLER HAS A SATISFACTORY REMEDY FOR HOW POORLY THE HEADLIGHTS IN MY VEHICLE ILLUMINATE THE ROAD AT NIGHT. I LOOK FORWARD TO YOUR EXPEDIENT AND SATISFACTORY REMEDY. CC: DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 SINCE I HAVE NOT RECEIVED A RESPONSE FROM CHRYSLER, I AM SUBMITTING THIS COMPLAINT. THE PROBLEM HAS BEEN ON GOING FROM THE DAY OF PURCHASE AND I NOTICE THAT OTHER JEEP CHEROKEE 2014 OWNERS HAVE MADE THE SAME COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/28/2024· POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

  Bought a 2014 Jeep Cherokee, while driving the vehicle one day it started braking while accelerating causing it to jerk the vehicle and had to pull over causing the car to completely shut off. I took it to a dealership to get two recalls fixed on it that I found out about and after getting the vehicle back from the dealership and driving it there has been poor acceleration, harsh shifting gears. I was getting a lug nut replaced on my tire at a dealership. I was about to leave with my vehicle and it wouldn’t get out of the parking brake. Then the Service parking brake light comes on the far. I have to get them to look at it again and they find water damage to the Parking Brake Module due to a leak from somewhere. Having to wait on estimates on what it will cost to fix it. Looked into this issue and find out that others have dealt with this as well. With water leakage in the back trunk space and into the Parking Brake Module!! Definitely needs to be a recall on this type of major road safety hazard. Luckily I wasn’t driving when this happened or it could’ve caused a wreck. There is a class action lawsuit I was reading about again Jeep for 2014-2020 models due to water damage to parking brake module and I believe there needs to be a recall on this defect from factory.

• 12/28/2019· STEERING,POWER TRAIN,ENGINE

  MY DAUGHTERS JEEP CHEROKEE SPORT 2.4L AT 62000 MILES HAS SHUT DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING CITY STREETS AND WHEN BRAKING HARD TO AVOID ANOTHER CAR. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL GETS HARD TO STEER . THE DASH COMES ON WITH AN ERROR ON SCREEN SAYING, "CAR MUST BE IN PARK IN ORDER TO SHIFT." TURNING THE KEY DOES NOTHING UNTIL WE TRY MULTIPLE TIMES.

• 12/28/2017· POWER TRAIN,ELECTRICAL SYSTEM

  WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 45 MPH. THE VEHICLE SHIFTED OUT OF GEAR, LUNGES AND GOES AGAIN IN A JERKING/ HESITATING MANNER. CHECK ENGINE LIGHT CAME ON AND SERVICE TRANSMISSION LIGHT CAME ON. PULLED OVER PUT IN PARK AND RE SELECTED A GEAR. WHEN DOING SO IT MAKES A HORRIFIC GRINDING NOISE AND HAS NO POWER. THE BATTERY HAS BEEN REPLACED TWICE SINCE 2014 FOR A "BAD BATTERY" AFTER BOTH OF THESE REPLACEMENTS WITHIN 4 MONTHS WE HAVE NOW EXPERIENCED THESE TRANSMISSION PROBLEMS. I STRESS THIS IS THE SECOND TIME WITH THE TRANSMISSION ISSUE AND ALSO THE SECOND TIME FOR THE BATTERY REPLACEMENT.

• 12/28/2016· POWER TRAIN,ENGINE

  VEHICLE BEING CONSIDERED FOR LEMON POLICY. VEHICLE IS SURGING / MOVING / CREEPING WHEN STOPPING AT LESS THAN 2 MPH. WIFE WILL NO LONGER DRIVE DUE TO SAFETY CONCERN. HAS FORCED US TO SEEK RENTAL VEHICLE UNTIL CHRYSLER APPROVES SOLUTION. TRANSMISSION "KLUNKING" DURING 2ND TO 3RD GEAR SHIFT CHANGE. RECENT HESITATION FROM ENGINE WHEN STARTING IN 1ST GEAR AS NORMAL. THIS IS NEW TRANSMISSION AND APPEARS TO BE GETTING WORSE SINCE REPLACEMENT AND STALL ISSUE REPORTED DURING HIGHWAY DRIVING WHICH FORCED VEHICLE TO SIDE OF ROAD WITH NO POWER. DEALER NOTIFIED. CHRYSLER WILL NOT AUTHORIZE RENTAL VEHICLE UNTIL RESOLVED, VERY DANGEROUS SITUATION TO CONTINUE TO DRIVE. *TR

• 12/28/2016· POWER TRAIN

  LOSS OF POWER DUE TO TRANSMISSION FAULTS. REQUIRES SYSTEM RESTART AND CAN TAKE SEVERAL MINUTES TO GET VEHICLE TO MOVE.

• 12/28/2015· STRUCTURE,VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/27/2024· ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  Water in electronic parking brake module by spare tire corroded wiring causing parking brake to engage needing to replace the entire module and wiring. The issue appears to be that water may be leaking into the electronic parking brake module, causing damage and corrosion.

• 12/27/2020· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  CONSTANT TRANSMISSION ISSUES/ JERKS AND HARD THRUSTS. BEEN IN JEEP DEALERSHIP MANY TIMES WITH COMPLAINT. SAME ISSUES NOW OUT OF WARRANTY. NOW AS OF DEC 25 2020, VEHICLE WENT COMPLETELY DEAD , CAME BACK ON AND NOW THROWS ALL SERVICE LIGHTS ON DASH AND VEHICLE WILL NOT MOVE OUT OF GEAR. HAVE TO DISCONNECT BATTERY TO PUT INTO PARK/NEUTRAL TO MOVE OUT OF WAY. UNDRIVEABLE . THIS 2014 LATTITUDE HAS BEEN A NIGHTMARE AND AN UNSAFE VEHICLE FROM THE BEGINNING. UNFORTUNATELY I WAS UPSIDE DOWN ON FINANCE OR IT WOULD HAVE BEEN GONE. NOW WITH IT ALMOST BEING PAID OFF I AM IN FINANCIAL RUIN OVER THIS ONCE AGAIN. UNSAFE VEHICLE.

• 12/27/2019· AIR BAGS

  TL THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/27/2019· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHIFTED HARD AND THE CHECK ENGINE, TRANSMISSION, AND PARKING BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS RUNNING BUT THE RPMS DID NOT INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TWICE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO MICHIANA CHRYSLER DODGE JEEP RAM FIAT (120 W MCKINLEY AVE, MISHAWAKA, IN 46545) WHERE A SOFTWARE UPDATE WAS COMPLETED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN CLEARED THE CODES. THE FAILURE RECURRED AND THE VEHICE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO TYLER CHRYSLER DODGE JEEP RAM (1102 S 11TH ST, NILES, MI 49120, (833) 294-1607) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY WIRING HARNESS FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT NOTICED THE VEHICLE WAS NOT RUNNING CORRECTLY. THE VEHICLE WAS TAKEN BACK TO THE TYLER DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE RECALL WAS COMPLETED A SECOND TIME. THE TRANSAXLE WIRE HARNESS, THE POWER CONTROL MODULE HARNESS, AND TRANSMISSION CONTROL MODULE WERE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 71395088. THE FAILURE MILEAGE WAS APPROXIMATELY 81,778.

• 12/27/2019· POWER TRAIN

  AFTER STARTING VEHICLE AND PUTTING IT IN GEAR THE SERVICE SHIFTER LIGHT COMES ON AND ALL THE LIGHTS ON RIGHT SIDE OF SHIFTER. THESE LIGHTS ARE FOR TELLING YOU WHAT GEAR YOU ARE IN,PRND. IT IS ON AFTER PUT INTO GEAR AT ALL TIMES. IT DOES NT MATTER THAT THE CAR IS STATIONARY OR MOVING. I HAVE READ MANY COMPLAINTS ABOUT THIS ISSUE WITH JEEPS ONLINE.

• 12/27/2019· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ELECTRONIC BRAKE SYSTEM ENGAGED; HOWEVER, IT FAILED TO DISENGAGE. AS A RESULT, THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO HARR CHRYSLER JEEP DODGE (110 GOLD STAR BLVD, WORCESTER, MA 01606) WHERE IT WAS DIAGNOSED THAT THERE WAS WATER DAMAGE TO THE MODULE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.

• 12/27/2017· POWER TRAIN,UNKNOWN OR OTHER

  A COUPLE OF WEEKS AGO WHILE DRIVING ON A CITY STREET, I WENT FROM A STOP SIGN AND DROVE ABOUT 20 YARDS WHEN MY SUV BEGAN TO STRUGGLE TO SHIFT AND I ULTIMATELY CAME TO A COMPLETE STOP AND ALL THE SERVICE LIGHTS CAME ON. I ATTEMPTED TO CONTINUE BUT COULD NOT GO FORWARD EVEN THOUGH THE RPMS WERE REVVING. I PUT IT IN PARK AND WAITED A FEW MINUTES. THEN I PUT IT IN DRIVE AND IT STRUGGLED TO SHIFT BUT I WAS ABLE TO MOVE FORWARD AND MAKE IT TO WHERE I WAS GOING. LATER IN THE DAY IT WAS LABORING TO ACCELERATE MAINLY ON CITY STREETS, NOT SO MUCH ON THE HIGHWAY. SINCE THEN IT HAS BEEN RUNNING NORMAL, BUT I FEAR IT'S GOING TO HAPPEN AGAIN.

• 12/27/2016· POWER TRAIN

  THE TRANSMISSION LIGHT COMES ON AND THE VEHICLE WILL STOP AT ANY TIME. I HAVE TAKEN IT TWICE TO THE DEALERSHIP TO HAVE THE COMPUTER RESET AND IT IS STILL HAPPENING. ON THE 17TH OF DECEMBER I WAS ON THE SERVICE ROAD OF HWY 114 GOING EAST IN GRAPEVINE AND THE TRANSMISSION LIGHT CAME ON AND PUT ITSELF IN NEUTRAL WHILE DRIVING IN TRAFFIC. *TR

• 12/26/2019· POWER TRAIN

  WHILE DRIVING HOME MY SERVICE SHIFTER MESSAGE APPEARED ON MY MESSAGE CENTER, ALL OF MY SHIFTER LIGHT CAME ON IN RED.

• 12/26/2018· FUEL/PROPULSION SYSTEM

  WHILE DRIVING VEHICLE ON RURAL 2 LANE ROAD AT 40-60 MPH SEEMS TO SHIFT INTO NEUTRAL, AND TRACTION CONTROL LIGHT COMES ON. AFTER LETTING OFF THROTTLE AND RPM'S COME DOWN IT GOES BACK IN TO GEAR AND CAN THEN DRIVE ON. IT SOMETIMES HAPPENS SEVERAL TIMES WITHIN A COUPLE MINUTES THEN SEEMS FINE.

• 12/26/2018· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  I WAS DRIVING ON THE HIGHWAY AND MY CHECK ENGINE, TRANSMISSION AND PARK LIGHTS STARTED FLASHING. MY CAR WOULDN'T ACCELERATE AND MY COMPUTER SAID 'SERVICE TRANSMISSION'. NOW MY CAR WON'T SHIFT GEARS OR ACCELERATE. IT HAS 40K MILES ON IT.

• 12/26/2014· ENGINE AND ENGINE COOLING

  I WAS PARKED ON 12.21.2014 WITH THE ENGINE SHUT DOWN. WHEN I TRIED TO START THE VEHICLE IT DID NOT START AS A MATTER OF FACT THERE WAS NOT CRANKING OR ANY NOISE. I CALLED THE ROAD SIDE ASSISTANCE FOR CHRYSLER AND THEY SENT A PERSON TO JUMP THE CAR BATTERY. IT DID NOT WORK. LONG STORY SHORT THEY TOWED MY JEEP INTO THE DEALERSHIP CROWN CHRYSLER OF CHATTANOOGA WHICH IS THE SAME DEALER THAT SOLD ME THE VEHICLE BACK ON 7.21.2014. WEEKS BEFORE I NOTICED A SHAKING IN THE FRONT OF THE VEHICLE SPECIALLY WHEN ACCELERATING. I BROUGHT THE VEHICLE INTO THE SAME DEALERSHIP I JUST MENTIONED. I EXPLAINED THE SITUATION AND LEFT THE VEHICLE THERE FOR SOME DAYS SO THEY COULD FIX IT FROM 12.08.2014 TO 12.15.2014. WHEN I CAME BACK THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR IN THE RECEIPT THEY GAVE ME IT IS WRITTEN "TEST DROVE VEHICLE AND FOUND NO ISSUES WITH STEERING...PERFORMED COMPLIMENTARY CROWN MULTI-POINT INSPECTION". 1 WEEK AFTER THE JEEP BROKE DOWN AND GOT TOWED AS I DESCRIBED BEFORE. IF THIS HAPPENS DRIVING AN ACCIDENT COULD HAVE HAPPENED. *TR

• 12/25/2022· AIR BAGSCrash

  i got into a car crash that completely crushed my vehicle and the airbags didn’t deploy at all. serious injuries were sustained

• 12/24/2019· ENGINE

  THE OIL FILTER ADAPTER LEAKS OIL, CAUSING IT TO POOL ON TOP OF THE ENGINE. FIRE HAZARD! THIS IS AN ONGOING ISSUE FOR ME, AND A QUICK GOOGLE SEARCH REVEALS MANY CONSUMERS WITH THE SAME PROBLEM. MY VEHICLE ONLY HAS 50,000 MILES.

• 12/24/2017· POWER TRAIN

  I HAD JUST LEFT THE GAS STATION WHERE I FILLED UP. WHEN IN GEAR FROM A STOP THERE WAS A LENGTHY DELAY AS THE ENGINE RPM'S RISE AND VEHICLE BARELY MOVED. AFTER 10 TO 20 SECONDS ANOTHER GEAR WILL ENGAGE AND THE VEHICLE WILL PICK UP SPEED AT WHICH POINT ANOTHER GEAR WILL VIOLENTLY SLAM INTO OPERATION. THE VEHICLE WILL SEEM TO FUNCTION NORMALLY AT THAT POINT UNTIL SLOWING DOWN WHEN THE VEHICLE SHIFTS VIOLENTLY AND ERRATICALLY, SHIFTS INTO NEUTRAL WITHOUT WARNING. BY NOW ALL WARNING LIGHTS HAVE LIT UP. CHECK ENGINE LIGHT, PARKING BRAKE LIGHT, "SERVICE TRANSMISSION" APPEAR ON DISPLAY AND THAT ALTERNATES WITH "SHIFT TO PARK AND THEN TO DESIRED GEAR". SHUTTING THE VEHICLE OFF AND RESTARTING AFTER 24 HOURS REVEALED THAT ONLY THE "CHECK ENGINE" LIGHT WAS ON AND WHEN VEHICLE IS PUT IN "DRIVE", THERE WAS NO VIOLENT GEAR ENGAGEMENT, BUT VEHICLE BARELY MOVED. I PUT THE VEHICLE BACK IN PARK AND SHUT IT OFF.

• 12/23/2019· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE GEAR SHIFTED INTO SECOND GEAR WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPROXIMATELY FIVE DIFFERENT DEALERS, INCLUDING DUPAGE CHRYSLER DODGE JEEP RAM (630-446-1400, LOCATED AT 433 EAST NORTH AVENUE, GLENDALE HEIGHTS, IL 60139) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT REQUESTED THE CODES AND THE REQUEST WAS DENIED. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO WORK WITH THE DEALER. THE WARRANTY WAS EXTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

• 12/23/2014· ELECTRICAL SYSTEM,ENGINE

  ON MY WAY TO WORK ONE MORNING, I WAS DRIVING ON A THREE-LANE HIGHWAY, GOING ROUGHLY 73 MPH WHEN SUDDENLY, AS I WAS ATTEMPTING TO MAINTAIN MY CURRENT SPEED 'CONSISTENT WITH TRAFFIC FLOW 'MY VEHICLE WOULD NOT ENABLE ME TO ACCELERATE. DURING MY INABILITY TO ACCELERATE, MY VEHICLES ELECTRICAL SYSTEM SURGED, ILLUMINATING MY CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT, AND CABIN LIGHTS. AS A RESULT, IN ORDER TO REMAIN UNINJURED, I CROSSED THREE LANES OF MODERATELY CONGESTED TRAFFIC, AND TURNED MY VEHICLE OFF FOR APPROXIMATELY 5-7 MINS. UPON STARTING MY CAR, I WAS ABLE TO ACCELERATE; HOWEVER, BOTH LIGHTS WERE LIT ON MY DASHBOARD. AFTER DRIVING 130 PLUS MILES, I IMMEDIATELY DROVE TO THE DEALERSHIP I PURCHASED MY VEHICLE FROM'THEY CONDUCTED TESTS; RESULTING IN A COMPUTER GLITCH. THE DEALERSHIP ADDRESSED THIS BY CLEARING THE TRANSMISSION CONTROL MODULE. THIS ANSWER WAS VERY UNSATISFACTORY TO ME AS I PURCHASED THIS VEHICLE BRAND NEW IN JUNE 2014 WITH LESS THAN 100 MILES. THEREFORE, I CONTACTED THE MANUFACTURE AND SOUGHT ASSISTANCE. SINCE, I HAVE BEEN ASKED TO MAKE AN APPOINTMENT WITH 2 DIFFERENT DEALERSHIPS, TOTALING 4 SERVICE VISITS 'ALL INCLUSIVE. OVER ALL, I AM EXTREMELY UPSET AND UNSATISFIED. BUYING A NEW VEHICLE WITH TRANSMISSION ISSUES AND OR COMPUTER ISSUES IS NOT IDEAL OR EXPECTED. NOW, I AM SLIGHTLY PARANOID EVERY TIME I DRIVE MY VEHICLE 'HOPING I WILL BE ALIVE TO RETELL BOTH THE DEALERSHIP AND MANUFACTURE THIS PROBLEM HAS BEEN DUPLICATED. *TR

• 12/22/2023· POWER TRAIN,VEHICLE SPEED CONTROL

  The contact owns a 2014 Jeep Cherokee. The contact stated that while driving and attempting to accelerate, there was an abnormal pop and a clunking sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the bolts on the power transfer unit had been stripped. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to Manufacturer Communication Number: 21-014-23 (Power Train). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 170,000.

• 12/22/2023· ELECTRICAL SYSTEM,STRUCTURE

  The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/22/2019· SERVICE BRAKES

  PARKING LAMP AND EPB LIGHT REMAINS ON AND THE ODOMETER IS BLINKING

• 12/22/2019· STEERING,POWER TRAIN,ENGINE

  MY VEHICLE BETWEEN 50,000 TO 62500 MILES HAVE BEEN SHUTTING DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING HIGHWAY AND ON CITY STREETS. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL LOCKS UP AND I CANNOT STEER VEHICLE. I HAVE ALREADY PAID FOR MYSELF TO GET ALTERNATOR REPLACED, CABIN FILTER, NEW SPARK PLUGS, AND SEVERAL BATTERIES AND PROBLEM STILL EXISTS. I HAVE HAD THIS VEHICLE 17 MONTHS.

• 12/22/2018· FUEL/PROPULSION SYSTEM

  AFTER FILLING THE GAS TANK, ALLOWING NOZZLE TO CLICK OFF ONLY ONCE, THE CAR RUNS FOR A MINUTE OR SO THEN STALLS, MISS FIRES, AND IS HARD TO RESTART. IT HAS DIED ON THE INTERSTATE ON A FEW OCCASIONS, MAKING IT VERY UNSAFE . THIS ALSO HAPPENS ON CITY STREETS, STALLING IN TRAFFIC. THIS HAS OCCURRED AT LEAST 12-15 TIMES IN THE LAST 3 YEARS.

• 12/22/2015· STEERING

  IN COOLER AND COLD TEMPERATURES THE STEERING MAKES A GRINDING AND DRAGGING NOISE WHEN TURNING THE STEERING WHEEL BOTH RIGHT AND LEFT. THE CHRYSLER DEALERS HAVE A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM BUT WHEN THE STRUT IS LUBRICATED THE PROBLEM REAPPEARS IN A WEEK OR NEVER GOES AWAY AT ALL. THE SERVICE TECHNICIANS ACT LIKE THIS IS NOT A PROBLEM, BUT THIS TYPE IS ISSUE DOES NOT GO AWAY, IT JUST GETS WORSE. MAYBE THE STRUT MOUNTING BUSHINGS ALSO NEED TO BE REPLACED OR THE STRUTS THEMSELVES MAY NEED TO BE REPLACED ON A PROPER VEHICLE RECALL BY YOUR AGENCY. THIS NOISE HAPPENS WITH THE VEHICLE BOTH STATIONARY AND MOVING UNTIL WARM UP OCCURS AFTER DRIVING FOR 5 MINUTES OR 4 MILES. THIS HAPPENED WHEN THE CAR WAS BRAND NEW AND EVERY COLD SPELL SINCE.

• 12/21/2023· SERVICE BRAKES

  While driving on a low-speed, local road, the Electronic Parking Brake came on which forced me to quickly pull over. The car then displayed a "Service Parking Brake" warning. I brought the car to my local garage and they found that the Parking Control Module and Connector were damaged by corrosion. They needed to replace the module and connector. This could have been a serious safety issue.

• 12/21/2023· ENGINE

  The contact owns a 2014 Jeep Cherokee. The contact received notification of Emissions Recall U90 Catalyst Efficiency; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.